Name: Radisson Blu Birmingham Hotel
Address: Holloway Circus,Queensway, 12, Birmingham, B11BT, GB

2/10

Poor

16 Jul 2026

Sacelia

Just got married first morning only one coffee machine not working I paid a lot money for two rooms . Breakfast was worst . And car park a con about go reception NCP reduced cost it never worked paid £35.00 to get out so I could continue to work and I had to walk all the way round up stairs terrible experience so no we are not happy with raddison blu Birmingham. Wouldn’t mind but spent fortune and at bar the hotel is basic .

Family

10/10

Exceptional

15 Jul 2026

Peter

No real complaints, unfortunately there had been a water leak in the corridor outside our room so a large container on wheels had been placed there to catch the water. In hind sight it may have been better not to use the room until the leak had been repaired which was actually being carried
out when we arrived.

Partner

10/10

Exceptional

14 Jul 2026

jude

The hotel is always clean and reliable.The staff are always polite and helpful.

Partner

8/10

Excellent

11 Jul 2026

michael

Central location nice bar comfy bed great views. Kettle in room.

Self

4/10

Poor

08 Jul 2026

Gemma

Gym out of use, air conditioning broken in 30 degree heat, not a pleasant experience this time I’m afraid and none of this was relayed before the stay

Self

10/10

Exceptional

07 Jul 2026

Jamie

Lovely room, clean as expected.

Self

6/10

Pleasant

06 Jul 2026

Michaela

poor brrakfast, poor facilities for Radisson

Friends_and_family Friends

10/10

Exceptional

06 Jul 2026

Alex

.

6/10

Pleasant

05 Jul 2026

Samuel

Breakfast incredibly poor, complete waste of money.

6/10

Pleasant

03 Jul 2026

Gary

I was expecting a lot better. It is looking dated the room was clean but the paint work was looking shabby the carpet had marks on it some where a bit dubious to what they could be the fridge didnt work nore did the air conditioning (was emailed about it but it did say it might be fixed) there was a fan in the room but no windows opened so all it did was move warm air around not much use. Bathroom some of the tiles where damaged and just filled in with filler the door handle didn't work so you couldn't close the door or you would of been locked in. The breakfast the bacon was over cooked sausages wasn't the best quality for what we paid i expected a lot better. Overall we have had a better stop at a Premier Inn

Business

8/10

Excellent

01 Jul 2026

Julia

Nate and his team made our stay! Our phone was malfunctioning and he came up to our room to check on us, took our room service order and arranged everything with great efficiency. We felt very looked after and grateful. He definitely went the extra mile.

Family_with_children

8/10

Excellent

30 Jun 2026

Emily

Stayed one night, went to check in at 3:05pm and was told room wasn’t ready. Got a free drink in the bar while I waited. The room was big. The room had aircon but it was SO loud I had to turn it off to sleep so woke up too warm. The tv kept randomly restarting which was annoying. The bed, although being two singles pushed together, was really comfy. Breakfast was good with vegan options but didn’t notice any gluten free options.

Self

6/10

Pleasant

28 Jun 2026

Elliot

Hotel is in a great location, right in the midle if the city. Staff were frendly and helpful. However aircon wasn't working and the combination of this and the glass design made it very uncomftable. Maybe check the forcast before booking! We ate at one of the hotels dinning experiance evenings wich was nice, even if the food was a little out there (odd). Overall I would have expected a bit more conciderin it was a bit pricier than the other options.

Partner

10/10

Exceptional

26 Jun 2026

Joy

Everything was beautiful but the carpet in the room is old and needs to be changed and also the tv needs a smart tv in the room

Self

10/10

Exceptional

22 Jun 2026

Laura

great stay, reception super welcoming

Friends_and_family Family

8/10

Excellent

08 Jun 2026

Brendan

Air conditioning was not working due to some building works apart from that all fine

Partner

8/10

Excellent

06 Jun 2026

Helen

Reception staff didn’t find very welcoming or friendly on arrival or departure. I felt they expected me to know where to go to find my room and how to depart leaving my room card in a box.
Carpet in the room had an area that looked wet on arrival.
Overall my room was comfortable and adequate for my overnight stay.

Partner

10/10

Exceptional

05 Jun 2026

Gabriella

Nate, at check in was brilliant.

2/10

Poor

04 Jun 2026

Nadeem

Air condition not working and broken as we were informed in thie extremely hot nights! No probable solution or help. For multiple nights.

Self

6/10

Pleasant

04 Jun 2026

Catherine

Ok

2/10

Poor

02 Jun 2026

Amrik Singh

I arrived at the hotel and went to my room, only to find that it was extremely hot. The air conditioning was not working, and although I reported the issue to staff, they were not particularly helpful. The only solution offered was a very small fan, which was nowhere near adequate given that the temperature was around 30°C that day.

As a result, the room was uncomfortable and unsuitable for staying in. Unfortunately, I had no choice but to leave the hotel and book accommodation elsewhere. Overall, this was a very disappointing experience, particularly due to the lack of effective support from staff when dealing with the issue.

Partner

2/10

Poor

31 May 2026

Laura

Absolutely shocking. The air con had stopped working but this information wasn’t given to us. We checked in and overhead another guest talking about the lack of air con so we asked and were sheepishly told we could either have a refund or a fan. We went to the room to assess the situation and it was awful. We received about 8 emails prior to check in, asking if we wanted to upgrade our stay but no one thought to pre warn us of the biblical temperatures. We were told that the air con in the building wasn’t sufficient to service all the rooms to the degree of heat we’ve been having which would seem to be a massive oversight for a chain as big as Radisson. As it was so late in the day, we couldn’t find alternative accommodation so had to return home instead which ruined a birthday weekend that we had planned. Luckily we managed to find alternative accommodation the next day but I feel a lot more could have been done by the staff and hotel. Surely there is a sister hotel they could have contacted or at least tried to fix the situation but they couldn’t have cared less. They very much gave the air of just trying to get away with it as best as they could and were trying to keep as much business through omittance of truth. Absolutely diabolical way to treat customers.

Partner

4/10

Poor

31 May 2026

Phillip

The air conditioner for the whole building was broken, and with the heat it was almost impossible to sleep. The staff tried their best to help in anyway possible, but it was horrible.

Friends

8/10

Excellent

31 May 2026

Jason

Staff were very helpful and location was perfect . Unfortunately on arrival no one had filled the handwash or shower gel , so had to request someone to do this . The aircon was extremely noisy and could not control the temperature of the shower , extremely hot and could have been dangerous.

Friends_and_family Friends

6/10

Pleasant

30 May 2026

Norman

The welcome was initially curt until the desk staff warmed their welcome.
Couldn’t check in 5 minutes early.
Although the property is generally I’m good order and clean there were some issues with the air con during the stay, which seemed to stop working every 2 or so hours and wasn’t very cool, meaning the room was a bit of a sweat box when the sun blasted it.
Also a bit of a design flaw in the room only having USB-A sockets next to the bed, with no plug sockets nearby.
Breakfast was also a bit basic.

Partner

10/10

Exceptional

29 May 2026

Chloe

Wonderful stay and check in process really clean room with really friendly staff. We went during pride and it was the perfect place to relax afterwards. The bar is well staffed and maintained

Partner

8/10

Excellent

27 May 2026

RACHEL

Good location. Comfortabke hotel. Average buffet breakfast with plenty of choice.

Self

10/10

Exceptional

27 May 2026

Richard

Very nice hotel. Spacious room and friendly staff

Partner

8/10

Excellent

26 May 2026

Jorge

Staff were great. Hotel slightly outdated but still nice

Partner

10/10

Exceptional

25 May 2026

Mark

Friendly staff, clean room and hotel. Breakfast had a reasonable selection

8/10

Excellent

24 May 2026

james

Very central to the event we were attending, the room was spacious and well equipped but felt tired and used, the sink sloped, possibly cause it was damaged by someone sitting on it so water would splash out on to your clothes when you ran the taps. The air conditioning could not cope with the heat of the weekend and would error over night leaving the room very hot at about 4am. For that I'd probably look at another hotel the next time I was in Birmingham

Partner

8/10

Excellent

24 May 2026

Carl

I had a lovely high room overlooking the city
The room was large and clean with a spotless bathroom
My only criticism is that the air-conditioning in the room was terrible
I had to sleep on top of the bed clothes but still woke up in the middle of the night boiling hot

Partner

6/10

Pleasant

19 May 2026

Caroline

I was upgraded but the room smelled of damp

Self

6/10

Pleasant

18 May 2026

Mehak

Unfortunately, this property did not live up to the standards and the costs! I was given an accessible room despite me not booking one. They couldn’t change it for me because in the other room, AC was not working, all for me to find out that you can’t set a temperature below 19 degrees in this hotel! I am not sure what people are supposed to do in hotter weather! Breakfast was really standard for such a big chain. Will not be staying again!

Self

10/10

Exceptional

14 May 2026

Dean

Good breakfast

6/10

Pleasant

14 May 2026

Chloe

It’s clean and a pretty hotel it need maintenance though paint is chipping off the skirting board the ceilings and walls need some paint they look dirty there was tape on the ceiling from the last people who stayed food is awful apart from the fries 10/10 staff are judgy

Friends_and_family Friends

8/10

Excellent

13 May 2026

Martin

Overall I was satisfied with my one night stay at the Radisson Blu Birmingham.
The check-in staff were friendly and efficient and the room was of good quality.
The breakfast buffet was excellent and the staff attentive.

Despite its very modern exterior appearance the property is beginning to show its age. The bathroom floor tiles were clean, but needed polishing or replacing. There were no convenient electrical sockets, meaning having to leave charging items on the floor. The USB sockets were loose.

There are no windows that open, and the heating / air system only goes down to 19°C. There is no cooling function, meaning the room is warm and stuffy. I imagine this would be very uncomfortable in summer.

Self

10/10

Exceptional

09 May 2026

Lisa

The breakfast was buffet style breakfast, hot food (sausages, scrambled eggs, beans, tomatoes, crispy potatoes, black pudding) pastries, toast, bread, cereals, continental style meats and cheeses.
The room was clean and spacious, bath with shower.
Slept really well. Room was warm, although if I'd had a look at the thermostat I'm sure it would've been fine. Even though the hotel is on a busy street and roundabout. You'd never know, so quiet.
Staff really freindly and helpful. Close to the trian station and 10 minute walk to the Bullring

Partner

10/10

Exceptional

05 May 2026

afif

.

10/10

Exceptional

05 May 2026

Steve

Room was clean, breakfast had plenty of options, staff are cheerful.
However they do take an unexpected £50 deposit, the payment leaving your bank immediately. On check out they tell you your deposit will be refunded immediately or within the next day or too, still waitng nearly 48hrs later! Guess this deposit thing is new as NEVER been asked before on any Hotel.com stays before!

Partner

6/10

Pleasant

04 May 2026

Mark

Bathroom had a slight smell of waste.

6/10

Pleasant

04 May 2026

Robin

I am going to leave an honest as possible review.

Firstly, the staff at the hotel were friendly, and welcoming - especially the front of house.

They welcomed me and my two kids with warmth and friendliness. They also did their absolute best to give us a high floor (as I wanted to impress the kids). The room itself was nice, with great views.

However, for the price of this hotel, there are a few niggly complaints.

1. The AirCon didn't work. The lowest temperature they allow is 19 c. That's for sustainability, I understand, but it's useless when it doesn't work. The glass fronted building also allows a great deal of heat in, which can only be countered by closing the blackout curtains. This is fine, but if you want to be able to appreciate the view in the day time, you'll need A/C to be working.

2. The breakfast staff seemed to just be two people. This meant that they were absolutely run off their feet trying to fix things like the coffee machine, pancake maker (didn't work), refill food, help guests, clean tables, etc. Perhaps they were just missing a staff member (or two?) but, in reality, a hotel like this should be able to compensate for a person down by bringing in staff from elsewhere to support.

3. This might seem a small first world thing but the TVs in the room are not smart, as advertised - the casting doesn't work. Kids disappointed as they don't get TV in hotels much.

Positives:
Clean
Beautiful main bathroom in Suite
Very close to a Londis
Great view

Friends_and_family Family

10/10

Exceptional

03 May 2026

Sue

Everything was lovely breakfast was fantastic room was very ggod standard

Friends_and_family Friends

8/10

Excellent

03 May 2026

christopher

Stay was good but thought breakfast was poor.

Partner

10/10

Exceptional

03 May 2026

Minaxi

Great location, clean and welcoming.
Only downside the breakfast is already cooked so is too dry and tough eg the sausages, bacon and beans over cooked.
Would be nice to have warm fried egg and breakfast cooked to order.
Otherwise a very comfortable stay.

Partner

10/10

Exceptional

29 Apr 2026

Ramanpreet

Good

10/10

Exceptional

26 Apr 2026

Mel

Wonderful breakfast and really comfortable bed and pillows!

Partner

10/10

Exceptional

23 Apr 2026

Jenny

Just an overnight stay for a work conference, up too early for the breakfast room and staff lovely

Business

10/10

Exceptional

22 Apr 2026

Shane

Great room, great stay. Can't wait to visit again!

Partner

10/10

Exceptional

20 Apr 2026

ADEKOYA

Nice

6/10

Pleasant

19 Apr 2026

Hannah

Location great, view from room great

Toe nail on carpet next to bed and hairs stuck to the bathroom door

Shower run hot and cold and intermittent pressure

Partner

10/10

Exceptional

16 Apr 2026

Jo

Nice spacious room and a comfy bed and pillows.

Partner

8/10

Excellent

15 Apr 2026

Siobhan

Positives: Staff were lovely. Check in was easy. Room was a decent size, good storage, and bed was comfy. Location was perfect for what we needed. The discounted parking at the nearby NPC was really helpful.

Feedback: However, I don’t think it was worth the price I paid for one night (£150). The heating / AC did not work at all and the windows don’t open - it was so stuffy in the room and absolutely no air. The fan in the bathroom was also not of good quality. The fridge in the room did not work. The TV only had about 50% of channels working. The restaurant is only for breakfast, so if you want lunch / tea it is in the lobby bar which is very small for a hotel that size, it had only one person working there so (although not their fault) service was slow. The lifts (x3) didn’t always work, often left with just one being in use. The hotel overall needs an uplift, decor is tired and old stains on the carpets etc.

Friends_and_family Friends

2/10

Poor

13 Apr 2026

David

Worst breakfast stale buffet budget crap possible. Machine producing sonething they dared to call coffee. Did know anywhere could this basic or bad these days

This is an old not refurbished for years bargin basement budget hotel pretending to be more.

All rooms sealed with no opening windows and stifling with no fresh air and 20 degrees at night. Far far too hot.

Would never stay here again if you paid me

Self

8/10

Excellent

12 Apr 2026

Lisa

As lovely as the hotel looked and as central as it was, it was not in a nice area.

The staff were very friendly and helpful.

Even though on the 11th floor, it was still noisy in the room. There were ear plugs provided with a note from the hotel, but they didn’t really help with the constant noise from outside.

There were also holes in the curtains.

Self

10/10

Exceptional

12 Apr 2026

Purnima

Good breakfast menu. Helpful staff

4/10

Poor

04 Apr 2026

Russell

Room 1615: The carpet was heavily stained, particularly around the bathroom door. The refrigerator appeared unclean and poorly maintained, to the extent that we did not feel comfortable using it, even for complimentary items such as bottled water.

Partner

2/10

Poor

28 Mar 2026

Gurdeep

Room was dirty and too hot. The breakfast area was also very dirty and the hot food buffet was hard and cold. I would never stay again.

Partner

6/10

Pleasant

26 Mar 2026

David

Broken A/C|Incredibly hot room (with no windows)|Overall clean and cleaned well|easy check in.

Partner

8/10

Excellent

24 Mar 2026

Rod

Clean hotel, staff friendly, room comfortable, good value.

Self

8/10

Excellent

24 Mar 2026

Sean

Staff helpful throughout stay

Self

8/10

Excellent

20 Mar 2026

Evita

No smart tv. Couldn’t log on to YouTube or Netflix. Screen mirroring on the TV is only compatible with Android phones.
Wasn’t the best experience

Partner

10/10

Exceptional

17 Mar 2026

Chris

All good

6/10

Pleasant

16 Mar 2026

Philip

No AC

Self

6/10

Pleasant

16 Mar 2026

LEANNE

Good location, nice hotel, great rooms, some staff could be friendlier.

Partner

10/10

Exceptional

15 Mar 2026

Susan

Great location but can be busy on the roads outside. The hotel is on the side of a large roundabout but there is temporary parking outside for you to check in. Check in was easy and staff were friendly and patient with questions. Rooms were very spacious and beds were comfortable.

Friends_and_family Family

4/10

Poor

13 Mar 2026

ADAM

I was very disappointed with our stay. For the cost of the room I thought it was not up to standard. The rooms looking unclean and dated. Shower very poor

Partner

10/10

Exceptional

12 Mar 2026

Mark

Greeted well,
Room nice although carpet needs a refresh. Great view, food in bar good.
Good location close to city centre.

Self

10/10

Exceptional

11 Mar 2026

LIANNE

Great location, great hotel. Only issue was the parking, nothing to do with the hotel, but the car park lift was not working, therefore carrying suitcases down several flights of stairs was not fun. Therefore, using the hotel to drop or collect luggage before and after is advised, if possible, just in case.

Friends_and_family Family

8/10

Excellent

06 Mar 2026

Chuen Kit

Location is premium! Very close to the train station in town, and has many large shopping malls around that area. Chinatown is just across the street that has lots of good restaurants! Unfortunately, all restaurants in the mall close early!
The property is old, but well-maintained and clean. Wi-Fi speed is slow!

Partner

10/10

Exceptional

03 Mar 2026

Samantha

Helpful and friendly reception staff. Olivia was fantastic. Loved the free drink with courtesy of signing up with Raddisson. Rooms nice and clean. Comfortable beds. Free bottles of water also a nice touch. Thank you for a lovely stay.

Partner

6/10

Pleasant

03 Mar 2026

Carolyn

Was expecting more luxury being a radisson so was a bit disappointed.just ok quite expensive for ok. Bed was uncomfortable and quite small. Location was ok, slightly out of centre but walkable.

Partner

6/10

Pleasant

02 Mar 2026

Kate

Shops are near by, paid an extra 15 for an underwhelming city view. Room was small and well used. Stains on seat at end of bed.

Partner

10/10

Exceptional

28 Feb 2026

James

Everything spot on

Self

8/10

Excellent

26 Feb 2026

Smeeta

Great staff. Close to station

6/10

Pleasant

24 Feb 2026

Luke

Hotel is lovely and in a great location, with nice views of the city, unfortunately the bar only had one staff member during a busy period and this caused a mix up and delays. The gym/leisure area was actually closed for refurbishment. No mention of this on the hotel website or at check-in. This was an important factor in deciding to stay here so we were dissapointed. Also no plug sockets near to the bed (room 1613). In fact the only sockets were under the TV next to the skirting, meaning difficulty in using the hairdryer or charging phones etc. Old USB sockets are next to the bed, but these are essentially obsolete.

Partner

10/10

Exceptional

23 Feb 2026

Karanpreet

Good

8/10

Excellent

16 Feb 2026

Craig

Staff and room 5 stars. Buffet breakfast was very overpriced.

Leisure Partner

6/10

Pleasant

16 Feb 2026

Shama

One of the reasons for booking this hotel was because it had a gym. Gym was being renovated which i wasn’t aware of. Expedia didn’t mention this otherwise I would have picked an alternative.
Staff at reception were very polite, helpful and welcoming.
The room was cold and despite the air conditioning being reset at reception the room didn’t warm up. The bathroom was warmer than the bedroom which was odd.

Leisure Family

4/10

Poor

15 Feb 2026

Tony

The room was cold, we contacted reception and they said they will adjust the heating which made no difference

We was then given a portable heater which didn’t make much difference

The views and surroundings are nice and the staff are friendly

4/10

Poor

15 Feb 2026

Michael

I ordered a kingsize bed specifically and was provided with two single mattresses pushed together which came apart in the night and the sheets didnt fit properly

Leisure Friends

8/10

Excellent

15 Feb 2026

Leanne

Was upgraded on arrival which was a lovely touch.
Rooms very spacious and bed is very comfy.

Partner

8/10

Excellent

14 Feb 2026

Stewart

The room was a very good size
The bed was comfortable enough but the king size was made up of two separate mattresses so abit strange but we stayed for one night to go to a gig at the O2 so we were too tired for it to be a massive issue . The room had everything you could need including a fridge with complimentary water. We had to pay a £50 security deposit even after booking online and paying in advance which I found strange given it's not something I've ever had to do anywhere else . The refund was processed immediately as we checked out but still unusual

Leisure Partner

10/10

Exceptional

12 Feb 2026

Tony

Great hotel. Great location

Business

6/10

Pleasant

10 Feb 2026

Vicky

Hotel staff welcoming and accommodating, we had a huge leak in the room which appeared to be coming from the bathroom to under the carpet in the main room. We were given another room and staff were very helpful but when enquiring if there was any chance of any portion of reduction in what we paid as we had the inconvenience of having to move all of our stuff after attending an event - 11pm at night - I was told no!

Friends_and_family Friends

8/10

Excellent

09 Feb 2026

Paul

Clean, comfortable, resonable price and pleasant staff.

Leisure Friends

8/10

Excellent

08 Feb 2026

Lawrence

Room upgrade

Partner

6/10

Pleasant

08 Feb 2026

Steven

We requested a high floor and got out on 5th floor out of 20 floors. Bathroom had a very unpleasant drain smell. Having a shower the water poured out on to bathroom floor as the seal to shower door missing on shower screen. Hotel really did not meet my expectations at all. Would not return.

Partner

10/10

Exceptional

08 Feb 2026

Sina

Location for us was great and nice view
Staff very friendly and helpful
Breakfast was really good too

Leisure

6/10

Pleasant

06 Feb 2026

Robinson

Room cold to proper heating

10/10

Exceptional

06 Feb 2026

Scott

Room was perfect 14th floor excellent views of the city, hotel lobby smells amazing soon as you walk in.

Staff so polite and help full, held our baggage before check so we didn't have to take it with us around the city.

Amazing stay thank you.

Business_and_leisure Partner

8/10

Excellent

03 Feb 2026

Manish

All okay.

10/10

Exceptional

02 Feb 2026

Suzanne

Great stay whilst visiting a show at the NEC, room was spacious and bed so comfy. Staff could not have been more friendly (but still professional) and so helpful. The breakfast basket room service is a lovely idea and we enjoyed. Just a 5 min walk to the station, will definitely stay here again for future show visits

Business

8/10

Excellent

01 Feb 2026

David

Beautiful room.
Great view

Partner

10/10

Exceptional

26 Jan 2026

Dorothy

Friendly courteous staff. Lovely large very clean room and bathroom. Shower products well appreciated. Great location. Second time staying here……many more to come.

2/10

Poor

25 Jan 2026

Bryan

The room was freezing, the heating didn’t warm up after repeatedly turning it up to 28, there was zero soundproofing, I could hear the traffic clearly even though I was on the 5th floor, also the bathroom was starting to show its age - a bit tatty etc, the shower was very weak. Overall not very happy.

Partner

10/10

Exceptional

25 Jan 2026

Min

The room is big and clean. The breakfast was delicious

8/10

Excellent

25 Jan 2026

Shaun

Great stay, rooms are a little tired though.

Leisure Partner

8/10

Excellent

24 Jan 2026

Vishal

Nice clean and modern feel to the hotel.

I had a nice restful stay. Didn’t enjoy the breakfast too much.

Business

4/10

Poor

20 Jan 2026

Adam

Given a room with no proper heating and broken air conditioning. Restaurant closed and very limited options at the bar. The room itself was noisy and the curtains didn't block out all the light so uncomfortable to sleep.

Business Self