Name: Britannia Hotel Birmingham New Street Station
Address: New Street, SN, Birmingham, B2 4RX, GB

4/10

Poor

27 Jul 2026

Caitlin

One elevator was down the entire time, then on the last day the second broke too. The entrance is in an alley that is dirty and usually has people loitering or sleeping in it. Street was boisterous at night and we were seven floors up. Would not feel safe here as a solo traveler. Great access to train station and very affordable, but I can’t say that I recommend it.

6/10

Pleasant

27 Jul 2026

Alexander

It is in the city centre so everything is available to you

4/10

Poor

26 Jul 2026

Caleb

Had issues with hot water so changed room. But other room the sink was blocked. And only 1 lift as other was out of order..

2/10

Poor

23 Jul 2026

David

This is worst hotel I have ever stayed in as I woke up in the morning feeling as if I needed a hospital instead because of the fumes in the atmosphere

10/10

Exceptional

20 Jul 2026

Sheila grey

Clean room

6/10

Pleasant

20 Jul 2026

Angela

For a last minute \"I need a pillow to rest my head\", it wasn't a bad stay. The room had a fan and an opening window which was very welcomed in the heat. The twin shower head gave an option of rain shower and having a shower hose is always a bonus.

The hotel does need a refresher with the old decor. A lick of paint, new carpets and maintenance would go a long way.
Housekeeping needs improvement, the carpets in the room hadn't been done and it needed a good wipe down everywhere. The bathroom basin hadn't been cleaned properly, a simple wipe with a cloth around the plug area cleaned the dirt.

The closers on the doors don't \"hold\" the door when closing and every door slam could be heard which can be disruptive for occupiers and also health and safety issue for younger and frail guests, so mind the fingers.
The rooms could do with a \"clean smell\", the musty, sweaty-type smell was not appealing in the bathroom.

Front of house staff were pleasant and clear directions given to get to each room. I'm not sure a baseball cap is part of the uniform?

Expect noise and anti-social behaviour, it's part of the atmosphere. At 9am the streets are quiet, but not for long and people will party until the wee hours of the morning.

Self

6/10

Pleasant

19 Jul 2026

Katie

The location is good, right in the middle of the shopping hubs and event venues, and literally round the corner from the main station.
Shame the same can’t be said for the lifts or the beds! There was one lift out of action, and the other was seriously slow and clunky. And the beds were hard and lumpy and not very comfortable.
When it came to checkout, there was no-one on reception to check you out, so there was just a big pile of keycards thrown on the desk, and no option to leave your case in storage anywhere. Which is unusual and not great.
The noise was pretty high, and the corridors smelled of cannabis, which was unpleasant and unexpected.

The hotel did the job in terms of being close to where we needed to be, but I would go elsewhere if I was attending another event nearby.

The only bright spot was Yan, when he was checking in me and my friend. He was so friendly and so helpful, even though there was some confusion with the address details shown on the booking (and a whole other bunch for my friend!). But he was patient and helpful and made the difference between us getting through it and us going crazy! Thanks, we really appreciated that!

Self

10/10

Exceptional

12 Jul 2026

mark

It wss good coffee tea ironing board hair dryer toilet paper spacious room fan bathroom internet firm bed lamp tv internet lottle noise because of close room space and of course all watching football secure tidy central of shopping area

Self

2/10

Poor

09 Jul 2026

Yasmeen

Room wasn’t cleaned. Bin full. Room smelled of smoke. Used contact lenses in the shower. Bedding smelled of smoke. Lifts broken. Rotten place.

10/10

Exceptional

02 Jul 2026

Edina

Great value for money, helpful staff and very close to the railway station and transport links.

Self

8/10

Excellent

02 Jul 2026

Linda

great location

Self

10/10

Exceptional

30 Jun 2026

Elena Andreea

My stay at the hotel was excellent, the hotel was clean, the staff was very nice and attentive, there was a slight problem with the flights, sometimes they didn't go very well, but the problem was solved quite quickly.

Friends_and_family Friends

10/10

Exceptional

30 Jun 2026

Nathan

Really clean, nice helpfully staff and really comfortable bed

Self

6/10

Pleasant

29 Jun 2026

Ben

Bedside lamp not working.
Shower waste was slow....needed cleaning out. Liable to overflow if used for longer than 5 mins.
Iron was dirty, so unable to use.
Kettle didn't switch off once boiling; had to switch off manually.

Self

10/10

Exceptional

28 Jun 2026

Nasrin

The room was nice and clean and the hotel is situated in a perfect location, with shops nearby.

The staff were very helpful and friendly. We really enjoyed our stay.

Family

6/10

Pleasant

25 Jun 2026

Rita

The building is very old and the room was OK but I went to open the curtains when I entered my room to see if there was a view outside but there wasn't and the curtain rod fell down and I went down to report it and I was told maintenence were coming straight away so I went out for about 3 hours when I arrived in my room about 8.45 pm The curtain was on the floor still not fixed and it was still on the floor when I left next morning no one fixed it that to me is unsatisfactory service and I only had 1 pillow and I'm asthmatic I need 2 pillows the only plus about this hotel is the amenities n shops outside also the lift was out of order I will not stay here again

Self

10/10

Exceptional

22 Jun 2026

Tayab

Clean room good location

Self

10/10

Exceptional

21 Jun 2026

Peter

Friendly staff and nice clean room.

Self

6/10

Pleasant

20 Jun 2026

Francis

Get what you pay for. Good location, poorly looked after. Staff are excellent but let down by the lack of care elsewhere for the hotel. Lift out of order half the time to add to it.

Partner

6/10

Pleasant

20 Jun 2026

Tim

Room ok for a budget hotel but all the Communal areas were not in the best of condition with a musty old smell. Looks like the upper floors are being used as long term Accommodation not Ideal.

Self

4/10

Poor

19 Jun 2026

Abdu

Clean Room

Family

8/10

Excellent

19 Jun 2026

Brian

There was a restaurant on site but at no stage, of booking or in the was there any mention of breakfast. I had to find something in Birmingham on my way to an National Conference.

Self

6/10

Pleasant

19 Jun 2026

Simon

Low cost convenient city centre hotel. However, no apparent facilities.
Room was roasting hot and cooling controls did not work properly.
One of two lifts out of action - not good for a 9 floor hotel . It was quicker to walk than wait for the lift

Self

4/10

Poor

17 Jun 2026

Judith

Two lifts, on out if order one not working properly. I checked in with a Brompton Bicycle and the check in guy put me on the 7th floor. The lift worked to go up to my room. In the morning I waited for 15 minutes with another guest for the lift which stopped at the lower floors but not the 7th. I had to carry my loaded Brompton bicycle down the stairs. The nine working lift was reported by a further guest but the staff weren't interested. This is unacceptable.

The hotel is well place fir New Street station but not good if you need easy access eg with a bicycle, walker, wheelchair etc.

Self

10/10

Exceptional

17 Jun 2026

Peter

Very friendly staff, an excellent value in an excellent location handy to walk to all the main sites of the city Centre

Self

6/10

Pleasant

14 Jun 2026

Abigail

not the best and is in an alley way not really that safe

Friends

4/10

Poor

14 Jun 2026

Stewart

Not a very good place to say

Partner

6/10

Pleasant

14 Jun 2026

Aly

It’s well situated for town, however noise levels are high, not so bad on second trip as at the back. Issue this trip was cold shower, evening and morning. Plus there is a bar but it’s never open

2/10

Poor

13 Jun 2026

Rajbir

I am very disappointed with my stay at this accommodation.

Firstly, I did not receive the room that I had originally booked. When I raised this issue with the staff, I was simply told that nothing could be done, which was extremely frustrating and unprofessional.

The condition of the room itself was poor. Even opening the door was a struggle, which immediately gave a bad impression. Later, when we returned to the hotel after going out, we found that the guest lift was out of order. We were instructed to use the staff lift instead, which was in a terrible condition—unclean, unpleasant-smelling, and not suitable for guests. Having to use that lift to reach the seventh floor was a very uncomfortable experience.

To make matters worse, the view from the room was also disappointing and far from what we expected.

Overall, this was the worst accommodation experience I have ever had. The poor room condition, lack of customer service, and inadequate facilities made the stay extremely unpleasant.

I would not recommend this property to anyone.

Partner

2/10

Poor

12 Jun 2026

jason

Hotel wasn't the best room 112 wall paper coming off the wall and people next door was playing music loud I checked out at 6am

Self

6/10

Pleasant

12 Jun 2026

simon

While I appreciate that the hotel's location is in Birmingham, which is neither within the hotel's control nor a factor in my rating, there were several aspects of my stay that were disappointing.

One recurring issue was guests smoking cannabis directly outside the main entrance. While the hotel cannot control guests' behaviour entirely, staff could perhaps encourage smokers to move further away from the building, as the smell was noticeable throughout multiple floors of the hotel.

The bed consisted of two single beds pushed together, with one side sitting higher than the other, making it uncomfortable. The mattress was also exceptionally firm, and the pillows offered very little comfort.

The shower only produced cold water on the first day of my stay, although this issue appeared to be resolved by the following day.

Lift reliability was a significant concern. One of the two lifts was out of service for the duration of my stay, and another guest informed me that it had reportedly been broken for several months. During my visit, the remaining lift also became inoperable for several hours, causing considerable inconvenience.

Despite the hotel appearing to be very busy during my stay in June, the bar was never open, which was disappointing given the facilities advertised.

Finally, the hotel's décor feels dated and worn in many areas. It was also evident that a previous air-conditioning system had been removed or decommissioned, with the installations simply blocked off, wh

Self

2/10

Poor

10 Jun 2026

Paula

The most awful place I've ever encountered, I felt so unsafe I left and found a new hotel, I wouldn't have been comfortable staying a few hours let alone overnight.

2/10

Poor

10 Jun 2026

Bimash

Air con wasn't working during the heat, elevator takes ages to arrive and have heard that the broken elevator has not been fixed since 2025. Hotel entrance is in front of an alleyway causing safety concerns, overall wouldn't come again and would not recommend this hotel

Partner

2/10

Poor

06 Jun 2026

Arwen

The room smelt awful someone had clearly been smoking in there, the radiator was broken and stuck on full heat, there were stains on the walls, it was so noisy you can hear everything going on. I woke up at 1:15 and there were mice in the room - disgusting!

10/10

Exceptional

05 Jun 2026

Peter

Excellent location, affordable and very friendly staff

2/10

Poor

04 Jun 2026

Kevin

I had no remote control for the TV. Staff were unhelpful and their English was poor. The carpet was dirty. The room was cold. The wallpaper was peeling off the walls. I would never stay here again.

Self

10/10

Exceptional

29 May 2026

Ian

The hotel was great. Only 1 issue where the room keys stopped working and the couldn't fix it. They had to keep letting us in to the room

Partner

10/10

Exceptional

26 May 2026

Caroline

Near the high street and restaurants

Friends_and_family Friends

2/10

Poor

23 May 2026

MATTHEW

This is a very shabby hotel.

10/10

Exceptional

23 May 2026

Dinesh

Good

Self

8/10

Excellent

21 May 2026

ROBERT

In Birmingham City Centre, very close to New Street Train Station and Bullring shopping centre. Many pubs, bars and restaurants nearby. A basic hotel but good value for money.

Self

10/10

Exceptional

21 May 2026

Neil

Very clean, better than expected ,

Friends_and_family Friends

2/10

Poor

21 May 2026

Thet

Very bad experience
We checked in late night 3 am. , expected to sleep well but shower is not working , toilet is not flushing , only hot water , no cold water . Left by 6:30

Never come back again to this hotel

Friends_and_family Friends

6/10

Pleasant

16 May 2026

Alun

The hotel is well placed in the centre of Birmingham and close to \"Grand Central\", my room was comfortable and more than adequate for my needs. However one of the lifts was out of action for the whole of my stay, the other lift was slow, small and not up to standard. I managed to walk up and down to my room on the 8th floor a few times but the taking 20 minutes from pressing the call button to reaching the ground floor for my departure (with bags) was poor.

Self

10/10

Exceptional

14 May 2026

Yalda

Goof

10/10

Exceptional

14 May 2026

Anwen

Clean room, close to the shops and train station.

Family

8/10

Excellent

14 May 2026

Aled

Hotel was nice and clean the only problem was there was no bar to serve drinks and waiting 10/15 minutes for the lift

Self

10/10

Exceptional

14 May 2026

Peter

I like the location very simple price very reasonable and the friendly rest of the stuff I’ve stayed here many times

6/10

Pleasant

13 May 2026

Paul

All l can say it served a purpose for one night.Definitely would not stay here any longer than that.Basic is not the word.In need of some real good tender loving care this place is.Sorry Britannia

Self

6/10

Pleasant

10 May 2026

Jenny

Very basic and budget, it was what i needed it to be for 1 night. Hotel a little run down, walls a little dirty and it felt very inpersonal with the staff. Great location as it was opposite the train station. I was a solo femal traveller and felt safe. I wouldn't recommend staying here if your looking for a luxury stay or more then 1 night but if looking for a cheap night then this is the place.

8/10

Excellent

08 May 2026

MICHAEL

Basic room but clean, tidy and good value for the price. Centrally situated and very near New Street station, bus stops, shops and restaurants.

Self

8/10

Excellent

08 May 2026

Robert

Good experience overall, only one lift in operation at the time so some queues at peak times but that was just an unfortunate thing to happen when I was visiting

Partner

6/10

Pleasant

08 May 2026

Nora

Very centrall..2minute walk frim new street train station..right in the heart of new street..needs abit of up dating but staff great..no restaurant ir bar in it is only downfall..but plenty around outside.

Friends_and_family Friends

6/10

Pleasant

07 May 2026

Dawn

This hotel is in the middle of Birmingham, within walking distance to the Bullring and New Street Station, so ideal for an overnight stay.

I would recommend the Executive Rooms, whilst you pay a minimal amount more, they are of a much better quality than the other rooms.

I had a slight issue on my last stay but the reception staff sorted it immediately.

Self

6/10

Pleasant

05 May 2026

John

A cheaper end city centre hotel. Proves you get what you pay for.
Rooms have paper thin walls therefore you can hear everything around you.
1 of the 2 lifts weren't working. Wasn't provided a towel.
Bar and restaurant area have been seemingly closed for ages.

Self

10/10

Exceptional

03 May 2026

hasnain

friendly

Partner

8/10

Excellent

02 May 2026

Mahbub

I love everything about hotel except mattress is not good.

Self

8/10

Excellent

01 May 2026

peter

not stayed here for a while but the rooms have improved. good location for centre and station

Self

2/10

Poor

30 Apr 2026

Alex

I stayed there for 8 nights, possibly the worst hotel stay ever. The elevator that worked was extreemly slow and bumpy. The other elevator appears( based on reviews) to have been nonfunctioning for over a year. In my first room there was no hot water. In the second room I walked into a very hot room with the heat on full blast with a detatched radiator knob. On the second night in that room I was awkoken at 3am by a mouse or rat snacking on sugar packets.
I wont stay there again. The staff were helpful and as nice as thay can be working in such an aweful place with no doubt constant complaints.
The hallways smelled either of urine or mariajuana, the bar and dining area were under some sort of renovation so thus there were no facilities.
Being central on New Steet was nice in some ways but there were people sleeping in an alcove opposite the entrance.
On the friday at 11pm there were intermittent fire alarms causing me to get out of bed and leave the building.. there was nothing that they could figure out the alarms.
The price was reasonable but check other reviews on other sites if you are thinking of staying there.

Self

6/10

Pleasant

30 Apr 2026

Rebecca

Great location. No soundproofing, can hear full conversations through the wall. Mattresses quite worn down to springs so slept on top of the duvet. One lift out of two was out of service for all 4 days. Signs in hallways broken (eg 5th floor), some bits of litter around hotel and in lift. Bathroom smelt strongly of cigarette smoke. New bathrooms which were very good.

Self

2/10

Poor

30 Apr 2026

HST -

The hotel had no heating due to a maintenance issue.
Guests were not told of this and not offered extra blankets, nor portable heaters.
The room temperature plummeted to 5 degrees Celcius overnight, it was so cold, it was hard to sleep!

Self

4/10

Poor

29 Apr 2026

Natasha

Although I had an issue with the room next doors tv(the bed backed the tv so becouse of my senctive hearing I could hear all they was watching) also there was no breackfast as Standard witch kinda sucked but was fine becouse of the price bab I carnt complain defo book agen just as long as I have a room where the bed dosebt back the tv

Partner

8/10

Excellent

27 Apr 2026

Mara

very close to the station

Partner

2/10

Poor

25 Apr 2026

Austin

The hotel is in an alleyway off of a high street, the alleyway smells like urine and feaces. The check-in desk is behind a security screen with a security office behind that, the security guard was belching and the staff generally could not care less about you. One of the lifts is out of order and the other lift takes 10 minutes to visit all floors and then back down again takes the same. The rooms are filthy. The window, which is actually more like a door, did not stay shut, so had to sleep all night with it open. Other guests partying in their rooms. The public areas are a complete mess. Trollies filled with rubbish and building materials fill the bar area and hallways. The hotel is a complete joke. This is without a doubt the worst hotel in Birmingham. Do not stay here.

Self

10/10

Exceptional

24 Apr 2026

Peter

X

Self

10/10

Exceptional

24 Apr 2026

Peter

Friendly staff

Self

10/10

Exceptional

24 Apr 2026

Peter

Friendly staff and excellent location.

Self

2/10

Poor

22 Apr 2026

Colin

Shocking hotel

Self

6/10

Pleasant

18 Apr 2026

Suneal

Basic room, during the evening very chilly, shower door handle broken.
Close to shops, mainline station

Self

8/10

Excellent

18 Apr 2026

Rachel

Very close to the train station , amazing value , walls are thin and single glazing man’s a bit noisy but the price made up for that as well as the very good staff

Self

6/10

Pleasant

12 Apr 2026

Paxton Isaac Halberstadt

The room was clean-looking but smelled like sweat, and the smell didn’t go away over the two nights of my stay. The wi-fi was very choppy and caused some serious problems for me as I had important video calls that kept cutting out. I would like to request a partial or full refund.

Self

10/10

Exceptional

11 Apr 2026

Riley

Room was exactly what we needed for our concert the only bad point was the lift only one working and the other one just kept going to each floor

Friends_and_family Friends

4/10

Poor

10 Apr 2026

Carmen

Room looked clean and tidy. Shower room could be better. Noise level during the night… unbearable. Difficult to try to rest when you can hear talking from the next room.
Reception staff kind and welcoming.

Self

6/10

Pleasant

10 Apr 2026

Andrea

Review: Britannia Hotel Birmingham – \"Cheap for a Reason, but Fails the Basics\"
Rating: ⭐ / ⭐⭐

I am an independent traveler who uses a rollator, and I found this hotel fell short of even the most basic expectations. While I understand it is a budget-oriented \"3-star\" establishment, \"cheap\" should not mean a total breakdown in service and maintenance.

The Room & Facilities
The Climate: My radiator stopped working during my stay, and with no air conditioning, the room was either a fridge or an oven.

Maintenance: The windows are so old and poorly fitted that the \"human traffic\" of Birmingham felt like it was inside the room with me. The walls are paper-thin; I could hear the conversations of guests on both sides.

The Basics: No glass provided, no mini-bar, and no safe. Even the tap water ran warm, which is unpleasant when you just want a cold drink.

Service & Housekeeping
The \"Hunt\": In most hotels, you leave a sign for housekeeping. Here, I had to physically track down a housekeeper every single day just to get my bins emptied, find dry towels, or restock basic beverage supplies. It felt like a part-time job just to get the service I paid for.

Accessibility (The \"Rollator\" Test)
The Entrance: Navigating a heavy rotating door with a rollator is difficult and exhausting.

The Lift: Only one lift was operational during my stay, which is unacceptable and a safety concern for anyone with mobility issues.

2/10

Poor

01 Apr 2026

Ryan

The mattress was harder than life, I asked for a late check out due to a meeting which would’ve taken me over check out time by 20 minutes.

During the meeting I had a member of staff shouting at me repeatedly after I confirmed I had agreed this with reception mortified to say the least.

The side table and cleanliness of the room were also in deep question. One lift was also broken meaning 9 flights of stairs every-time I left the room or a 5 minute wait for the lift.

Self

8/10

Excellent

29 Mar 2026

Connor

The location is very good right across the street from the the new street station so it's great for travel
The room was decent and clean

For any other trips I have to the area I would be looking to stay at this location again

Self

4/10

Poor

29 Mar 2026

Sharon

The first room we were given was filthy unmade and not even what we booked
Got moved to another room -
Location in heart of city centre and walking distance to main train station / shops / restaurants

Friends_and_family Family

6/10

Pleasant

26 Mar 2026

Kimberly

Good location, lobby smelled clean but our room smelled stale and the walls were stained, beds also were not very comfy at all

Family

10/10

Exceptional

24 Mar 2026

Peter

Friendly staff and good price for location.

10/10

Exceptional

24 Mar 2026

Martin

This hotel is centrally located and easy to find from the station in central Birmingham - perfect for an overnight stay

10/10

Exceptional

19 Mar 2026

Po Tin

Very convenient. Close to the Birmingham New Street station and just located at the centre of the Birmingham city.

8/10

Excellent

18 Mar 2026

Kit Yee

Location is good right in the city center, the only downside is check out at 10.am , and need to pay £15 for late check out

Friends_and_family Family

8/10

Excellent

16 Mar 2026

Christopher

Good.location

4/10

Poor

14 Mar 2026

Ben

My brief interaction with one staff member was good, but the hotel itself is quite run down. The single bed was extremely uncomfortable, the door to my room didn't properly lock and the walls were so thin that you could hear everything going on around you and in the halls quite loudly. The shower was good and the sheets seemed clean, but overall cleanness was questionable.

Self

6/10

Pleasant

14 Mar 2026

Amelia

The rooms were basic and clean, good enough for travelling on a budget. Really friendly staff and good location, very central.

Partner

6/10

Pleasant

11 Mar 2026

Sam

Hotel is a few minutes from the train station and plenty of shops nearby ive stayed a few times in the past year here

Self

10/10

Exceptional

08 Mar 2026

Po Tin

Very convenient. Close to Birmingham New Street station, situated in the centre of Birmingham city

2/10

Poor

08 Mar 2026

Jagdeep

Bad

Partner

6/10

Pleasant

05 Mar 2026

Danny

Booked this as a last minute option to get out of a terirble slum i booked near the gay district (\"pleasant apartment\"). Did the job, wasnt expensive for a booking made ten minutes before staying and very close to everything i needed including train station and bullring

Self

2/10

Poor

04 Mar 2026

Jagdeep

Very bad

2/10

Poor

28 Feb 2026

Anna

The room wasn’t heated and was cold water in the shower . I have emailed the hotel and customer services through an email address provided by the reception desk , but no one responded.

Leisure Partner

6/10

Pleasant

26 Feb 2026

Marc

Basic and reliable

8/10

Excellent

22 Feb 2026

Michelle

Clean warm room with comfortable bed.

Partner

4/10

Poor

15 Feb 2026

Joanne

Bathroom didn’t look very clean, toothpaste marks on sink surface and floor. Lifts awful only one working and incredibly slow. Apparently this hasn’t worked for over an according to one of guests we were talking too.

Partner

8/10

Excellent

14 Feb 2026

shahzada

It good room was cleean but the smell in that Room then I asked tham to change the Room Becuse it very bad samil like socks but the good thing is the change the room

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Sarah

Britannia Hotels are cheap and often tatty, but I don't mind that. This was much better than usual with new carpets and refurb bathroom. But perfect for me at the price and right opposite New Street and in the centre - perfect for Xmas markets

Leisure Friends

2/10

Poor

13 Feb 2026

Bayo

There was a mice in my room. Had to get another room. I noticed at about 1am so didn't get much sleep that night.

Business_and_leisure Self

6/10

Pleasant

11 Feb 2026

Matthew

The room was cold with no adjustment possible.

Partner

2/10

Poor

02 Feb 2026

Omar

It was bad experience..no heater and no heating water ...i will not visit it again

Business

6/10

Pleasant

02 Feb 2026

Li

Staff at check-in were fantastic letting me get into the room early as I had luggage and it was ready. The room was standard but the view was ruined by the window being dirty. But I understand it’s a high building in a busy city.

Friends_and_family Family