Name: The Cube Hotel Birmingham
Address: Wharfside Street, Birmingham, B1 1RS, GB

2/10

Poor

25 Jun 2026

Daniel

Turned up and the hotel was shut. Closed down. No prior warning at all

Business

2/10

Poor

24 Jun 2026

Craig

Got to the hotel and it had closed, along with the MPW restaurant. Gone into administration.

No warning. Nothing

Business

6/10

Pleasant

19 Jun 2026

Daisy

Great location with lots to do around it, very spacious room and welcoming staff. However, during our stay the AC was not working nor was the TV so a bit disappointing.

Partner

10/10

Exceptional

14 Jun 2026

Clare

Lovely quirky hotel, nice room, great views, good air con.
Restaurant breakfast was top notch, staff great, nothing negative to say about it

4/10

Poor

14 Jun 2026

Grace

Was very warm, no air con. TV broken. Breakfast disappointing. No welcome. Piece of paper on the bed after check in to inform music would play to 1am.

Family

6/10

Pleasant

06 Jun 2026

Tracie

The hotel is lovely abs the room spacious however on arrival I went up to my room to find the aircon not working. I called down to reception to be told the,aircon in the hotel had s problem and fans were placed in my room, this was not told to me prior to arrival or on check in. The issues with the fans: were 1 fan blew warm air, the other was so loud I had to sleep with a noise cancelling headset on! Such a shame I stay at the cube frequently for work but will not book again. If aircon diesnt work guests should be emailed and given the option to cancel with a full refund. Disappointing

Self

8/10

Excellent

05 Jun 2026

Cassandra

They moved rooms for us because our toilet wasn’t flushing. The only down side to the stay was it was too hot in the room. We had a delicious breakfast. Thank you for all the staff help

Partner

2/10

Poor

04 Jun 2026

Raymond

The Cube is meant to be a 4-star hotel. It really isn't. First impressions of the check-in lobby were that it was shabby and dusty.
We had pre-paid for the hotel and stayed in room 2419. Upon check-in, we were informed that the air conditioning in the entire building was not functioning. We were told that they had engineers trying to fix it all day. The check-in desk person said that the hotel apologised for this. He did not offer a discount for the inconvenience, nor apologise for not warning us, and he did not offer us a fan to cool down the room. The room's windows do not open.
He then asked for the £50 pre-authorisation on our credit card. This is an outrageous practice in which the hotel holds the £50 until check-out, but the money is not automatically refunded to the account. On our way to our room, the decor in the lift, the corridors, and doors is tired, shabby and unclean. The room was the same, though the cleanliness was a bit better. Our room had a massive steel pillar right next to the left-hand side of the bed where you can knock your head trying to get in and out of bed, so how this passed health& safety is a mystery.
The air-con had not been fixed for the duration of our stay, so it was very uncomfortable. The mattress was incredibly soft - it was like sleeping on a trampoline.
Breakfast was okay but not a 4-star quality. There was not a single person at check-out, you just left your card keys on an empty desk where anyone can pick it up - insecure.

Partner

2/10

Poor

24 May 2026

Ashleigh

Absolutely shocking experience - DO NOT STAY. We arrived for our booking to be told there was no air con and no windows in our room, but told it was possible to cancel for a full refund. We looked at the room and saw quickly that the fan was poorly quality and given there were no windows it would be impossible to stay. We were in the city for a wedding just 2 hours post check in and needed to now find new accomodation and change. The receptionist was incredibly unhelpful and said that it was our responsibility to find an alternative hotel and would not be able to use their facilities to get ready for the wedding and advised us to use the restaurant toilets as we “were no longer guests of the hotel”. After our embarrassing changing in the toilet cubicle antics we then had to find another hotel at great expense last minute, in the city, on pride weekend so prices were much higher! I understand technical faults happen, but the way we were treated by the staff was absolutely shocking.

Friends

2/10

Poor

20 May 2026

Shane

Extremely uninterested girl on the check in desk.

Waited a few minutes for someone to arrive at the desk. It did sound like the reception staff were having a good laugh though in the back area whilst I waited.

Bad mannered and poor service. It was like she was doing me a favour checking me in.

Self

2/10

Poor

20 May 2026

Janet

My booking was cancelled at very short notice due to a leaking shower and no other rooms being available. Receptionist stated that \"room was cancelled, nothing else was available..and that we should try to contact other hotels in the area.

Partner

2/10

Poor

19 May 2026

Thomas

Having booked half board, I was surprised to find out there is no breakfast offered on Tuesday! This did come off the total price, but meant I had to find alternatives while away with work. In addition, I felt very unwelcome in the restaurant!

6/10

Pleasant

19 May 2026

Patricia

Unfortunately, the air-con was broken during my stay so it was impossible to regulate room temperature. Despite being given access to some fans, my room was extremely hot and uncomfortable

2/10

Poor

18 May 2026

Ross

No air con which led to a terrible nights sleep with the sun glaring in the room all day

Partner

4/10

Poor

15 May 2026

stuart

The check in was great, no problems at all, very helpful staff, it all went wrong when we came back after our night out, the TV didn’t work, spoke to the staff member at reception, all she said was there was not maintenance at that time, on returning to my room I noticed that there was no air conditioning, the hotel had put 2 electric fans in the room. Now this room was on the 24th floor and had no widows that can be opened, so you have all the heat from the other floors coming up to the 24th floor and the put 2 fans in the room to move warm air around an already very warm room, in the morning the staff where very dismissive of the fact the A/C was not working, “yes we know it’s not working but we have put some fans in the room”. So the don’t have any maintenance on site in the evening and they are not concerned about the air conditioning not working, the trip was very close the being saved by the breakfast, but no even though the breakfast was very good the bad points still marked the trip as a bad one, I will not stay in this hotel again

Partner

8/10

Excellent

11 May 2026

Susan

Location is excellent, short walk from the New Street Station and near many bars and restaurants. Also a lovely 10 minute walk from the Utilita arena along the canals past more bars and restaurants. Room was nice and breakfast was good. Great views from the restaurant. Had bottles of water in the room and tea/coffee making facilities. Along with iron and hairdryer. Would definitely return again if going to the Utilita.

Friends_and_family Family

6/10

Pleasant

07 May 2026

Karen

Room was spacious but the AC wasn’t working which was fine as they provided a fan. But we were offered a free drink. The fridge didn’t work which could be an issue for people who need it for health reasons but they had someone to fix it straight away, sadly it wasn’t fixable. The bar was great and plenty of seating. Breakfast was massive and really tasty but the coffee was like warm. Had a nicer one back in the room.

Friends_and_family Family

8/10

Excellent

04 May 2026

martin

breakfast menu was adequate along with cold buffet

Partner

2/10

Poor

03 May 2026

Trevor

So we turned up to be told that the air conditioning had been Brocken for at least two weeks and our room was like a sauna.
We were taken to our room as we would be prepared to stay but it really was so hot that we couldn’t breathe .
Why weren’t we told of this before hand ?
The girl on reception was very helpful and advised us and helped find an alternative accommodation and sent an email to hotels.com explaining the situation.
None of this was our fault.
Finally somebody from hotels. Com phoned us at 10pm but by then we were in the utilita arena at a concert so couldn’t possibly hear . We were then called back at 2.30am can you imagine what went through our heads at that time of night especially with frail elderly parents .
WE managed to phone you back at 9.30am and got cut off before we could speak to anyone .
This is very concerning and in my opinion very unprofessional.
We have also been left out of pocket for something that was completely out of our control and could have easily been sorted out before hand …..,,,,

Partner

8/10

Excellent

28 Apr 2026

Stephen

First time staying at the Cube Hotel, and the location is fabulous. The room was spacious and bright, with a great view from the 24th floor.

The room was well-appointed, with everything you'd need (safe, ironing board, mini fridge, bottled water and cookies).

The air conditioning didn't seem to work, and there was a column heater in the room to compensate.

The standard of the bedding didn't match the rest of the room, which was disappointing - a saggy mattress and nothing but overstuffed firm pillows. It was OK, but I had expected better.

Several issues in the bathroom, which I reported to reception on check out - a constant drip from the shower, a leak under the basin, and the drain in the shower was almost fully blocked, which meant I had to turn the shower on and off to make sure it didn't flood the bathroom.

The restaurant on the 25th floor (Marco Pierre White) was fabulous, and the cooked-to-order breakfast was a standout.

Despite a few niggles, I would definitely stay again.

Self

6/10

Pleasant

27 Apr 2026

Kirsten

Breakfast was a little disapointing. The Cadbury waffles - the waffles was microwaved and chewy.
The rooms - the aircon was broken and no prior notice of rhis before stay with the opportunity to switch hotels. This was very uncomfortable. It wasnt mentioned at check in either.
We had to ask for an extra fan for the room, which broke, with a replacement requested from reception each time. This was 3 or 4 teips down to reception on floor 7 feom floor 24 each visit. It felt like we were in the lift or waiting for it more than actually in the room.
The shower was also broken. The overhead rainfall shower head had so little watwr presure it bearly even wet your hair. The hand held shower head at waist height more water came out of the handle than the shower head also making it hard to get clean.
The staff were helpful and attentive, but no consession offered for the inconveniences.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Eap

Amazing experience close too amenities and utillita stadium highly recommend staying here for any concerts it's within walking distance as well as city center shops Bullring ect.. the hotel is a beautiful building inside and out, Amazing bar and music top floor woth stunning views all around.

The Room was beautiful and accommodating really high presentation and standard it felt like home from home.

Partner

2/10

Poor

23 Apr 2026

Suzanne

Do not stay here !
Staff are so unhelpful on reception.
No one to help with luggage.
Breakfast very poor choice
No air conditioning

Self

8/10

Excellent

22 Apr 2026

Darren

Reception area very tired. No one on reception to greet guests, they stay in a back room and come out when they hear you. No mention of breakfast or the restaurant. Not a great first impression.
Room very spacious and views were great. Room itself is a bit worn and could definitely do with a makeover.

Partner

8/10

Excellent

18 Apr 2026

Georgia

Very clean, helpfull staff

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Steve

The room was very spacious, clean and plenty on facilities. Slight issue with the TV remote not being very responsive but all in all a very good stay.

Partner

10/10

Exceptional

11 Apr 2026

Melissa

Lovely clean room , friendly staff , easy check in and out. Was the perfect escape for our anniversary and hubbys birthday. Communication leading up to the day of check in was perfect too. Thank you to all at The Cube

Partner

10/10

Exceptional

07 Apr 2026

steven

The check-in was quick and easy. The room was lovely and big and had a lovely view looking out over Birmingham. The extras ordered were loved by my wife as they were a surprise for her. The bathroom had a bit of damage but it did not matter ie damage to bottom of bathroom door, a tiny bit of paint peeling off the wall. The room was very clean.
Shower temperature could have been hotter than it was.

Partner

10/10

Exceptional

04 Apr 2026

Lois

Great

2/10

Poor

29 Mar 2026

Kaya

Room was booked for 27/28 March. Got a called on the 24th to say the room was unavailable and they were cancelling my room. All alternative hotel prices weee now up 50%. Had to cancel 1 days stay in birmingham and footed a train alteration fee. Will NEVER book at the cube again!

10/10

Exceptional

28 Mar 2026

Sarah

Good to return to The Cube. The breakfast as always was varied and delicious. The bar in the evening had a good vibe.

Partner

8/10

Excellent

26 Mar 2026

Georgina

Room was clean, coffee, tea, biscuits and water was not replaced after the 1st night. Other than that I couldn’t fault it.

Family

10/10

Exceptional

21 Mar 2026

Michelle

Lovely room, clean and large. Staff were approachable and friendly. Great position for theatre and entertainment

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Michael

Spa not used, shops etc. handy

Business

6/10

Pleasant

20 Mar 2026

Gemma

So conflicted absolutely brilliant location/views but definitely not a luxury hotel

Booked a 1 night stay and saw reviews about the air con being broken figured it would be fixed by the time I got there a month or so later. I was wrong

On check in the friendly receptionist let me know the air con wasn't working & I could have a fan if needed. Having stayed in some incredibly hot and not air conditioned hotels in the past I figured how bad could it be. It was bad

The room was baking. The huge windows that give the amazing views also act as massive radiators and the heat in the room was stifling. The sun obviously hits the windows all day although when I arrived around 4pm the sun had moved off the glass.

To the credit of the receptionist my request for a quiet room had been met and I was in a small corridor with only one other room I was able to wedge the door open to let some of the heat out.

There were 2 fans, one was broken (plug snapped) when I asked for a replacement I was told they would see what they could do, but saw no replacement nor did I get a call to say they didn't have a spare

The room was tired, carpet stained, walls & bathroom dirty

Luckily I was visiting for a gig so the room had cooled a bit by the time I got back

I slept well & the room was quiet. Check in/check out were easy & the staff I met were friendly

Overall I was disappointed. I could have booked elsewhere for less but wanted to treat myself for a special occasion.

I won't be back

Self

8/10

Excellent

19 Mar 2026

David

Lovely location and reasonable price, great breakfast.

Business

4/10

Poor

17 Mar 2026

Jamie

The right hand side lift was broken but they both shared the same call button and it was stuck on the RHS lift, meaning we couldn't get into our rooms properly without finding a staff member which was difficult considering it was 00:30. Additional i had no hot water for a shower. Not worth the price i paid and definitely not what i would epect to see from a 4 star hotel

Friends

6/10

Pleasant

17 Mar 2026

Andrew

Hotel looking very tired.

Partner

8/10

Excellent

16 Mar 2026

Matthew

Central location

Business

10/10

Exceptional

13 Mar 2026

chris

Great value and 5 minutes walk to carpark.

Roof sky bar on 25th floor is very good with fantastic views !!!!!! When it’s open!!!!!

Came back from a show at the Hippodrome Theatre (15 minutes away) and the bar was closed, this was 11pm on a Thursday evening.

Not happy and nowhere else to go locally.

Partner

4/10

Poor

11 Mar 2026

Lorna

The worst 4 star hotel I’ve ever stayed in. The room was okay but the lift wasn’t working. The shower in the morning was lukewarm even when running for over 5 minutes. The tv didn’t properly work as couldn’t view the guide! Avoid!

Partner

6/10

Pleasant

11 Mar 2026

Rachel

Stay was ok but shower didn’t get hot and towels were stained! Hotel also felt a bit tired and in need of redecoration where there had been damage to walls and ceiling paintwork which

Great location though and breakfast was yummy.

Partner

4/10

Poor

10 Mar 2026

Scott

Car park did not work. This lead to us having to park outside while we run into reception to ask how this worked. You are not allowed to park right outside the hotel which is not sign posted which results in us having to run from reception as we received a parking ticket. Had to park in a different car park which again we were not made aware you can pre book this with 20% off. They also don't explain that you don't need a ticket and therefore we ended up having to pay for the 2 parking charges costing £40!

The spa ect was not explained to us and what they had to offer.

The posh restaurant which we booked for on the Sunday especially for the roast at 5pm was shockingly bad! We rushed to get there on time for 5 only when we sat down we were not given the sunday menu so after 10/15 minitues of waiting only until we went up and ask were we told we cant have this and that we could only have 2 course and was limited to what we could have. Also to mention we wanted 10 minutes before a drinks menu was given to us. We ended up walking out and going elsewhere and staff didn't even seem to care or try and stop us from leaving or offer an alternative.

Business

2/10

Poor

06 Mar 2026

Leigh

Not good. Wouldn’t amend my booking that was done wrong, then the woman spoke so loud and gave us a useless room. Left after 2 hours. Lifts don’t work well. Shambles.

10/10

Exceptional

05 Mar 2026

nicola

located 10 mins away from New Street station , lots of restaurants and bars around
room views are lovely and all amenties catered for - mini bar , ironing board/iron
breakfast was beautiful

Business

4/10

Poor

05 Mar 2026

Jason

Lift didn’t work, smelt awful and the front door didn’t work. Substandard for the price paid

Self

8/10

Excellent

01 Mar 2026

Katherine

Hotel was fine, a little dated in the bathroom for a 4 star and one lift wasn’t working so longer waits

8/10

Excellent

01 Mar 2026

Samar

Good room

2/10

Poor

28 Feb 2026

Joanne

No temperate control in room, it was very cold) Called reception to be told it’s been turned off in all rooms)

Very loud music coming from the floor above until 1am, no advanced warning of this at the time of booking.

No hot water in the room after 9pm, again told by reception that it gets turned off and would be back on in the morning.

All in all an extremely disappointing experience.

We will not be returning to the Cube.

10/10

Exceptional

26 Feb 2026

Beatriz

Good

10/10

Exceptional

21 Feb 2026

Steve

Large room with a great city view

Partner

4/10

Poor

08 Feb 2026

Salima

overpriced for what it actually offers

10/10

Exceptional

06 Feb 2026

Richard

Great value for money. I think the AC still isn't working which is not a problem at this time of year but will be in the summer! Breakfast is high quality...excellent

Business_and_leisure

8/10

Excellent

03 Feb 2026

Kiran

hard to check im

2/10

Poor

02 Feb 2026

Daljinder

twin beds were diffrent sizes - notified but no responce

no hot water - notified, no reponce, said they will check their boiler. lol does your hotel run off a combi boiler? im a boiler engineer.

did not get clean towels, waited and notifed twice.

would never stay there again, waste of money, would have been better off at a premier in and would have saved some money as well.

worst hotel i have ever been to.

Partner

2/10

Poor

25 Jan 2026

Sundeep

Sewage smell from room, cold water in shower and lamps dont work

Partner

4/10

Poor

18 Jan 2026

Terry

Party going on above us, no heating and plug sockets kept shorting.

We were downgraded to a smaller room, we were refunded the difference. Not a good experience!

Partner

8/10

Excellent

17 Jan 2026

Vanessa

No.i didn't like the room I was in as it was my birthday but I never said anything because I was there for just one night

2/10

Poor

14 Jan 2026

Gary

Room odour was terrible and was dated and tatty every where

Business

6/10

Pleasant

13 Jan 2026

Claire

Location was perfect the view was amazing. Staff was friendly especially the supervisor kesha but i had to wait along time for coffee and milk refills. The breakfast wasnt very nice, meat was uncooked and the scrambled eggs was too runny. The room was absolutely freezing no heating working. I had to stay in my coat all night. There was someone elses hair in the bed and all in the bathroom, stains on the towel and rubbish left on floor outside room corridor for 2 days

6/10

Pleasant

21 Dec 2025

Stephanie Jane

We had to have a cold shower no hot water in our room.
Also they’ve still got our deposit and it’s been a week since we stayed there.

10/10

Exceptional

18 Dec 2025

Lorraine

Lovely big room. Great shower.

8/10

Excellent

17 Dec 2025

Helen

Stay good, however still haven’t received £50 pre authorisation charge 10days after stay

Partner

10/10

Exceptional

14 Dec 2025

Simon

Tasty breakfast. Hotel needs an update generally but was fine despite some noise from the restaurant and bars above

Self

2/10

Poor

14 Dec 2025

Ben

Fantastic view

Partner

4/10

Poor

10 Dec 2025

Martyn

Room 2423
The room was very tired with lots of scuffed, chipped and marked paintwork. Lots of stains on carpet and seating and very dusty around bottom of window frame.
Bedding was very clean and comfortable.
Sky bar being closed at 10.00pm was really disappointing as it was a big reason for us returning to the hotel again. We got in at 10.06pm and could not get served. We were not impressed with Our experience on this occasion.
Martyn Hall

Partner

6/10

Pleasant

08 Dec 2025

Steph

We did not have breakfast. Staff were unfriendly. Room was dated and clearly not well cleaned. Noisy and poor sound proofing.

Partner

2/10

Poor

06 Dec 2025

Ryan

Everything about this hotel is/was awful… they can’t even see to lay carpet in the communal areas correctly, and the staff are the most disinterested people you’ll ever meet.

Avoid at all cost.

Friends_and_family Friends

8/10

Excellent

02 Dec 2025

Carl

Aircon did not work

2/10

Poor

30 Nov 2025

Paul

The room was ok
But it had no heating & this morning it was freezing in the room so I went for a hot shower to warm up & there was no hot water Told the reception & she didn’t even say sorry she said yes the boiler was rebooting

Partner

10/10

Exceptional

21 Nov 2025

Bella

Receptionist was lovely and helpful, location of hotel, very nice large room, great having a fridge.

Leisure Self

2/10

Poor

16 Nov 2025

Victoria

On check in we were given a leaflet, on it said that there may be events on the weekend with some possible noise until late. We unfortunately were given a room that was directly under the dj table. After that was over other residents decided to continue the party in their rooms, some even decided to run up and down the corridors. At 4 am a woman started screaming at a man in the corridor until both were removed by the police apparently. If you want an eventful night it’s great but if you actually wanted to sleep forget it! Will be looking for a quieter hotel on our next visit to Birmingham.

Leisure Friends

10/10

Exceptional

15 Nov 2025

Adam

Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.

Partner

2/10

Poor

08 Nov 2025

Jonathan

Room

4/10

Poor

07 Nov 2025

Tara

Sad to say the bed was rereibly

6/10

Pleasant

04 Nov 2025

Lucy

Room okay, good sized window. Fridge a bonus.
Bed good but had better. Size of room is good.
Receptionist a little rude when enquired about milk.
Fire alarm went off so we took the 17 flights down to reception, to be told
\"Its probably a false alarm you can just go back in if you want?\"
Not sure how safe that would have been if it was a true alarm.

2/10

Poor

03 Nov 2025

Arthur

Filthy place bed is beside Rentokil equipment , carpets disgusting. DONT STAY here appalling. Breakfast presented on an absolutely filthy piece of SACK

Leisure Family

4/10

Poor

01 Nov 2025

Natalie

Awful stay

Paid £20 for “romantic petals” and swan towels on the bed which looked cheap with fake petals that you will clearly reuse

Bed uncomfortable with springs poking out

Extractor fan loud. Asked reception how to turn it off. They first said you can’t, then said it would turn off after the light was turned off. They sent a man up to have a look. The man smelt of weed, flushed the toilet and turned the shower on. He had no idea how to turn the fan off so said he would ring someone and come back. He left the shower running and never returned.

Could not sleep due to sound of fan and the room being full of light as the curtains didn’t meet giving huge gaps for light to enter and flood the room.

Awful experience. Would never stay again. Ruined anniversary.

Partner

10/10

Exceptional

29 Oct 2025

Ellie

The room wasn’t spotless but it was clean.
Staff were lovely.
Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.

Partner

8/10

Excellent

25 Oct 2025

Shazia

Hotel staff make you feel really welcome!

The staff were amazing every part of the hotel. So kind and lovely to guests greeting them at every opportunity. The bar atmosphere is so engaging and the dj was brilliant. The views are splendid!

Unfortunately the Air con was flashing error upon entry but room at that time felt ok but by time I got back late the room was so cold and there was no one on reception to ask for help to see to the error so I had to use the tiny electric radiator which did not warm up the whole room.
Having shower caps available would have been so useful.

Self

10/10

Exceptional

18 Oct 2025

Avril

Needs a refurbishment

Leisure Partner

8/10

Excellent

13 Oct 2025

David

Clean room, incredible view. Only small issues were comfort of bed and lack of a decent coffee machine at breakfast.

Partner

8/10

Excellent

11 Oct 2025

mark

Good location, big room.
Could do with a deep clean but good value hotel. Breakfast very good.

Partner

8/10

Excellent

09 Oct 2025

Aisha

It was nice but parking was horrible to work with

Leisure Partner

10/10

Exceptional

03 Oct 2025

darren

Clean, well provisioned excellent views.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Julie

Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.

Partner

4/10

Poor

18 Sep 2025

Philip

Air con not working

Air conditioning is broken and does not work in overheated rooms

Business

8/10

Excellent

12 Sep 2025

Allan

Quiet Hotel near waterfront.

Nice room, really handy for the waterfront establishments and the Mailbox. Easy walk to Grand Central station and the Bull Ring. Only problem is the air conditioning does not work, however we were provided with an electric fan without any hassle. Would recommend and would use again.

Partner

4/10

Poor

11 Sep 2025

Rod

Disappointed

As soon as I got out of the lift I realised this was not what I was hoping for. THE most uncomfortable bed too; so soft and saggy. Shame as in a good location.

Business

4/10

Poor

07 Sep 2025

Verified traveler

Bathroom stank of sewerage really bad! Ac not working

Partner

4/10

Poor

29 Aug 2025

Daniel

The air conditioning was faulty

4/10

Poor

25 Aug 2025

Jennie

Inadequate service

Not great, tv wouldn’t work and we had planned an early dinner followed by relaxing in front of tv.
No one could get hold of decaf tbags after 3 attempts of delivery decaf coffee, then earl grey then ordinary bags.
Offered to move us but timing was not great

Friends_and_family Friends

6/10

Pleasant

25 Aug 2025

Arun

Balcony room looks tired now needs some upgrades, sheets were dirty and overall cleanliness isn’t great but doesn’t take much to rectify these mistakes and bring the hotel back to a good standing

Business Self

2/10

Poor

18 Aug 2025

Leigha

Te

Friends_and_family Friends

8/10

Excellent

18 Aug 2025

Adam

The hotel was lovely and the room was of a very high standard.
My only issue was that there did not appear to be any air conditioning on the floor I was staying on so the room was very hot.
Restaurant staff were amazingly friendly and attentive

Self

2/10

Poor

08 Aug 2025

Brandon

The room was unbelievably hot and it wasn’t a hot day weather wise.

Small fan pro

Business

6/10

Pleasant

08 Aug 2025

Stephen

Hotel is set in the perfect place but air conditioning in bedroom does not work and with no windows that open this means the heat is unbearable

Leisure Partner

4/10

Poor

05 Aug 2025

matthew

on the slide

I have stayed in The Cube on quite a frequent basis but i fear my most recent will be the last.

What has happened at The Cube? my first room was ...... lets say grubby not a good start with the dirty footprints on the bathroom floor but the cables hanging from the back of the TV just gave the impression that nobody cares, but the final straw for that room (which is in effect a glass box with no opening windows was the failure of the air conditioning leaving the room like a sauna.

On request for an alternative room I was told it wouldn't make a difference because none of the rooms had working air-con. But at least I would have a TV........ I thought but no, this one would not switch on. By now I just couldn't be bothered anymore. So if you like an evening of wondering around the city and then back to a hothouse to watch youtube on your phone this place would be fantastic..... for everyone else, give it a miss.

Business

2/10

Poor

04 Aug 2025

Verified traveler

NO AC in the Hotel - Rooms are a SAUNA.

The hotel had no AC and the room was like a sauna. There were 2 fans but all they did was blow warm air. Went to Reception to complain and was told all rooms were like that due to facing the sun. Was offered a refund and told to find alternative accomodation which wasnt great service. Then I was told that the Hotel hasnt had AC in the rooms for 2 years and that explained it.

Will never come back here, there should have been a disclaimer on the website at time of booking as I would have arranged an alternative hotel.

Partner

2/10

Poor

02 Aug 2025

Andrew

Could not stay in this hotel as the AC had broken and room was way too hot.