Name: Leonardo Royal Hotel Birmingham
Address: Broad Street, 245, Birmingham, B1 2HQ, GB

10/10

Exceptional

02 Aug 2026

Steve

Great hotel. Really attentive staff

6/10

Pleasant

01 Aug 2026

Jamil

One lift out of action caused long delays, although good selection of breakfast the cooked was only warm and a lack of reception staff

10/10

Exceptional

01 Aug 2026

Kay

From the moment you step in you are felt welcomed. Great food, great staff, great location,clean, comfortable, huge beds, great pillows, nothing is too much trouble, very well organised, have stayed here twice and would stay again.

10/10

Exceptional

01 Aug 2026

Abena

Everything perfect staff friendly

10/10

Exceptional

01 Aug 2026

Gary

Very good hotel

10/10

Exceptional

31 Jul 2026

Tracey

Central location if visiting the Arena. Lots of nice places to eat and drink

10/10

Exceptional

30 Jul 2026

Nana

Nice room but how can water be chargeable ? Small inconsistencies like stained bedsheets

10/10

Exceptional

29 Jul 2026

Kim

Good sized bedrooms and good buffet breakfast. Excellent value for money.

10/10

Exceptional

29 Jul 2026

Usman

One of the Lift didny work, cause delays

10/10

Exceptional

28 Jul 2026

David

Great hotel in the centre of the action on Broad St. but rooms were really quiet. Breakfast was good value for money with plenty of choice. All the staff that we encountered were really nice. My only reservation was that the bar is too expensive, we just had one and then went elsewhere. We may have partaken of a couple more if the price had been more reasonable. Would still recommend though.

10/10

Exceptional

28 Jul 2026

Nikita

It was an excellent stay, good amenities. Well located. Great customer service

10/10

Exceptional

26 Jul 2026

Phil

Loved the fact that we were handed a glass of fizz and a maceroon when we were checking in.
Room was station

8/10

Excellent

24 Jul 2026

Sue and Stephen,Lauren

Very central for all venues

8/10

Excellent

24 Jul 2026

Karis

Very good stay right in the heart of town. The air con was a life saver.

Self

6/10

Pleasant

24 Jul 2026

Carly

The lobby is lovely, room was a nice size but the carpet were a bit mucky and quite a bit of dust on the windowsill.

Definitely do not recommend the breakfast, it’s over priced for what you get and very basic. The pastries tasted like they were made the week before, the hot food was a tad sloppy. Juice station was empty, I asked if it would be refilled and they said “no, service ends soon”.

At 2am in the morning someone was running up and down the hall banging on doors, I spoke to someone on reception about it as my female friend was in a room on her own and texted me to say she was scared. The lady on reception couldn’t care less and implied it could have just been a child and why didn’t she (my female friend who was ALONE) just open the door and check.

I personally wouldn’t come back.

Friends_and_family Friends

10/10

Exceptional

21 Jul 2026

Jordan

Really great value. I would recommend this hotel to people.

10/10

Exceptional

20 Jul 2026

Aidan

Great all rounder.No faults whatsoever

Self

10/10

Exceptional

19 Jul 2026

Peter

Clean room, good breakfast, great location

Friends

4/10

Poor

19 Jul 2026

Coralie

Upon entering from the hotel carpark we were meant by a crowd of young men clutching beers, one man pushed into us then started shouting at us to “ Use our voice” several times . This left us shaken up and worried incase we bumped into this group again . We are an older couple and dont expect this from a Leonardo hotel .
We were given the wrong email address to complain to and the manager the next morning stated sometimes the hotel has unruly guests and they cant control how they behave .
Unbelievable really , we feel quite badly treated by this hotel .
Also might be a good idea not to have your fire doors on floor 3 wedged open !
Sadly this has left us shaken and not sure we want to travel again .

Partner

10/10

Exceptional

18 Jul 2026

Imran

Very friendly welcome and understanding and helpful attitude.

10/10

Exceptional

18 Jul 2026

Alistair

Excellent as always helpful staff great food and comfortable rooms

Self

6/10

Pleasant

13 Jul 2026

Michael

Clean room and fast check in

Self

10/10

Exceptional

13 Jul 2026

Leesa

Staff really welcoming and pleasant. Rooms were perfect and clean. Plenty of extra air conditioning around the hotel due to extreme high temperatures.
Quick check in and check out. Offered a glass of bubbly on arrival. Despite busy hotel and World Cup Football there was no noise so slept really well. Breakfast was lovely, great selection of food and juices. Perfect location and will definitely stay again.

Family

10/10

Exceptional

12 Jul 2026

Peter

Great staff and ideal location.
Amalia was really helpful and very informative
Rooms were very nice

Friends

8/10

Excellent

12 Jul 2026

Sam

Great stay, Good room, shower lovely, only complaint was waiting for 25 minutes for the lift. Every time it came it was full and being disabled I was in quite a lot of pain after; eventually giving up and the stairs. On talking to the staff I was told that the 4th lift (currently being installed) had been out of action for months.
Room slightly rough round the edges but non the less a great stay.

Partner

10/10

Exceptional

11 Jul 2026

Bev

Reception very slow but lovely hotel

Family

10/10

Exceptional

11 Jul 2026

judith

Great location, quiet rooms, useful parking and excellent breakfast.

Partner

10/10

Exceptional

11 Jul 2026

Helen

Great location near Brindley place and broad street.
Good to have private parking, however a bit expensive.
Nice breakfast.
Got a complementary sparking pink fizz on arrival which was a nice touch and upgraded to king room.

A bit of noise if facing the main street but not too bad.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Rachel

We had a lovely stay at this beautifully decorated hotel. It features a stylish bar, restaurant, and gym (although we didn't have the chance to use the gym). We stayed in a room with two double beds, which was spacious and included thoughtful touches such as an espresso machine and a large TV. The air conditioning worked perfectly, which was especially appreciated during the warm July weather.

Breakfast offered a great selection, and the staff were friendly, welcoming, and always happy to help. We would definitely stay here again and highly recommend it.

Partner

10/10

Exceptional

10 Jul 2026

Gary

Loved this hotel however even on the 10th floor you can hear the clubs till 3am!

Self

6/10

Pleasant

09 Jul 2026

Susan

Lovely hotel with pleasant staff until there is a problem! Room not ready (10.30m arrival?!?) but was given two free drinks as compensation so happy to wait. Long wait though and I was very tired so had to chase up. Eventually got in the room, which was spacious with rooms bed, coffee machine and fridge. Unfortunately fridge did not work so reported it and was promised it would be sorted the next day. Got back that evening and still had warm water! TV did not work for bbc one and two, reported it and was asked to try settings myself ? I haven’t got a clue so reported again in the morning but still not sorted when I got back. Night duty manager came up and mended tv but could do nothing about the fridge sadly. Offered reduction in room price, free breakfast and grabbed me three bottles of cold water and bought to the room. Great execution ton of customer service to avoid a complaint and I was happy. After all that I would be happy to stay again 😊👏

Self

6/10

Pleasant

07 Jul 2026

Karen

Friendly staff & clean room unfortunately the hot water ran brown which was very off putting

10/10

Exceptional

05 Jul 2026

eron

Absolutely fantastic hotel

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Jocelyn

Room allocated had not been well cleaned , but re-allocated room really felt like an \"upgrade\" (except windows obviously never cleaned! ~ spoils the views)

Lifts inadequate for such a large and busy hotel ~ so I used the stairs and they are horrible!! (Not carpeted or clean, except for 1st floor).

However, staff are so helpful and kind and efficient that the stresses of staying there are minimised.

Self

10/10

Exceptional

03 Jul 2026

Yvonne

The hotel was really nice room lovely got a up grade which was amazing situated in the middle of Birmingham high street close to all the resturants and bars would recommend this hotel to anyone

Friends_and_family Friends

4/10

Poor

02 Jul 2026

Chris

Priced like a luxury hotel, but very much a premier inn. A/C in the room kept turning off, breakfact was not a great selection, with the scrambled egds solid like rocks, and the other hot items closer to cold.

Business Self

10/10

Exceptional

30 Jun 2026

Victoria

We've stayed at this hotel a few times and it's been excellent every time. Rooms are large and airy, very comfortable bed, good shower, clean and well appointed with Nespresso coffee pods and decent amenities. The bar downstairs is much better than your average hotel bar and enjoyable for a drink before bed. The staff are excellent and I particularly like that they only let in hotel guests in the evening so it's not overcrowded at the bar. Only issue this time was 2 of the lifts not working - we had a 10 floor walk on the day we checked out. Some people had been waiting 15 mins for a lift as they weren't able to make it down the stairs.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Deborah

Big shout out to the hotel Manager Richard, who went above and beyond for my disabled daughter.
Can’t thank you enough for the effort you put into making her stay a happy and memorable one.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Trent

Great stay, excellent location

8/10

Excellent

21 Jun 2026

Siarah

The room was clean. I even had a fridge which was great in the heat!

Partner

10/10

Exceptional

15 Jun 2026

Mario

Wonderfull hotel will stay again

Self

8/10

Excellent

13 Jun 2026

Gareth

Pleasantly surprised with this hotel whilst attending an event at The Utilita Arena. Staff were friendly and our room was clean and comfortable and looked like it had been recently refurbished.

8/10

Excellent

12 Jun 2026

Stephen

The bedroom was very clean, as was the bathroom. The dining room had very sticky tables not enough staff to clear and reset tables, also the hot drinks machines were not working, no member of staff available to help. The breakfast food was very good. Car park difficult to get into and was very wet on second floor.

Partner

10/10

Exceptional

08 Jun 2026

Patrick

Second visit in the space of two weeks - another very good experience. Emma on reception check in was great - she afforded me a room upgrade per my Expedia VIP booking - this doesn't happen very often. Staff are friendly and the room is well appointed. A consistent approach which was well received.

Business

8/10

Excellent

07 Jun 2026

Lynsey

Good location although a bit of street noise until early hours.
Lifts can be frustrating.
Rooms big and ideal for 3/4 adults

Friends

8/10

Excellent

07 Jun 2026

Ben

Starting to look a little tatty around the edges and better attention to the cleaning we also found the the cooler was not working in the room

Family_with_children

10/10

Exceptional

07 Jun 2026

Safa

Excellent breakfast with wide choice and an omelette station. Nice clean spacious rooms. Excellent gym facilities. Convenient location. Overall, very good value for money and would stay again.

10/10

Exceptional

05 Jun 2026

Paul

We stayed here for one night to attend a concert at the Aviva Arena. Online check in and check out was very convenient and easy. The room was lovely; clean, comfortable with everything we needed for a short stay. Staff at Guest Relations, Reception and in the Bar were friendly and helpful. Really enjoyed our stay. Thank you.

Partner

8/10

Excellent

03 Jun 2026

Edward

Great hotel in a great location. Two small issues; the TV wasn't working and there wasn't any decaf tea....which is standard these days.

Self

10/10

Exceptional

31 May 2026

Robert

Great stay at the Royal Leonardo hotel in Birmingham. Great room, booked an executive room which was worth the little bit extra. Quiet,clean and friendly staff on checking in. The location is excellent near to Brindly Place for good restaurants, within walking distance to Bullring and central areas(New street train station)
Hotel has its own car park, but can be busy if you arrive later in the afternoon/evening.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Ngai Chung

Everything good

10/10

Exceptional

31 May 2026

Patrick

A very good experience which started with check in conducted by Mina - a very welcoming approach and the pleasant surprise of an upgraded room via the VIP status. I arrived late due to train delays and asked what time the bar was open until - was told midnight, so went to my room to unpack etc. Received a courtesy call in my room to invite me down to the bar as a decision was made to close it at 11.00 pm as it was empty. The drink was afforded on the house - a nice, unexpected touch on their part. Room was well appointed and bedding was very comfortable. I have since booked the same hotel for my business trips to Birmingham.

Self

10/10

Exceptional

25 May 2026

Helen

Lovely welcome to the hotel, donuts and ice cold drinks were much needed after a long hot journey. Check-in was great, had a lovely lady run us through it. Rooms were immaculately clean. Coffee was exceptional and great for the next morning after a late night. The White Company toiletries were such a nice touch in the bathroom, I can still smell it now I’m home and think I might have to indulge 😂. Thanks team Leonardo Birmingham

Friends

2/10

Poor

24 May 2026

Qaaim

Woke up in the morning and at 11:02, as we were leaving the room had housekeeping ignoring me and then swearing at my face

Partner

10/10

Exceptional

24 May 2026

Michael

Friendly staff, clean spacious rooms. My room had a few issues, loose toilet seat and a rotting bathroom door but other than that had a pleasant stay.

Self

10/10

Exceptional

23 May 2026

Simon

Centrally located. Nice modern hotel. Friendly staff

Business

10/10

Exceptional

22 May 2026

Lee

Staff were great. Helped me out with Dad.

Family

10/10

Exceptional

20 May 2026

George

Smart, modern and well-appointed room and good breakfast

Friends_and_family Friends

10/10

Exceptional

15 May 2026

Sarah

Good sized room with immaculate, bright bathroom and 2 very comfortable double beds.
Shower was high pressure and nice and hot.

Family

10/10

Exceptional

13 May 2026

Michelle

Clean room, good amenities in the room.
Nice soap, shampoo, conditioner.
friendly staff.
Security on the door at night.

Friends_and_family Friends

6/10

Pleasant

11 May 2026

SANDEEP

had to wait at the reception for long , only one person working

Self

8/10

Excellent

07 May 2026

Kiran

Clean room, good bar service
didnt try the breakfast

Partner

10/10

Exceptional

07 May 2026

Lauren

Lovely stay, would definitely come back

10/10

Exceptional

06 May 2026

Joanne

Very well maintained hotel with helpful staff.
My room was comfortable and the breakfast was great!
The conference facilities and staff who ran it were on point, except for running out of tea/coffee facilities in the afternoon but the pastries made up for that.
Parking is limited and spaces are a little tight for larger cars.

Business

10/10

Exceptional

03 May 2026

Melanie

We were very pleased with our choice of hotel. Very comfortable room and good breakfast, which was well organised even though it was busy.

10/10

Exceptional

03 May 2026

Hannah

We had a lovely stay after being let down by another hotel! Customer service was second to none, location was excellent, central to everything. Very comfortable, clean and brekkie had lots of variety and good quality!

Family

8/10

Excellent

03 May 2026

Karen

Easy parking on site (do have to pay though) .. plenty of choices for breakfast (shame the tables are sticky) .. clean room (shame the shower started dripping early morning) .. easy online checkout

Partner

10/10

Exceptional

02 May 2026

Elaine

Breakfast was fresh. Particularly liked that they did fresh tomato's rather than tined. Good choice. Easy to check in and out. Liked the fact there was a fridge in the rom and i didnt have to ask for one. Shower was a decent size and i liked the base floor. My one criticism, not enough coffee/decaf coffee, milk, sweetener provided in the room. Otherwise excellent.

Self

8/10

Excellent

02 May 2026

Lucy

Overall our stay was good. Few little quibbles. Our superior room was nice , clean good extras. But bottom of bathroom door has eroded, wood cracked ,paint come off due to damp. So let it down. Room 428. One of the lifts wasn't working so 2 lifts for 16 floors wasn't ideal. Other issues lack of signs. Like which way to rooms or lift dosent show which floor it's on apart from ground floor. Also breakfast was nice but again lack of signs , like which jam is that , which is gluten free , type of cereal/ bread it is. Or which is vegetarian / vegan. Apart from that all ok. About 15 mins walk to new street station soo not too bad about 5 mins walk utilitia arena .

Family

8/10

Excellent

01 May 2026

Benjamin

Nice room was quiet, comfortable and clean. The air conditioning did turn itself off which meant room got hot through the night and was not great when woke up feeling too hot. The lofts are also not great and often long wait to get one and bring in top floor had no choice much to use

Friends_and_family Friends

10/10

Exceptional

01 May 2026

martin

Perfect location in the centre of the city

10/10

Exceptional

01 May 2026

Marita

Lovely hotels 2 great double beds instead of a sofa bed for third person. Breakfast was fantastic.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

ben

Fab

Self

10/10

Exceptional

29 Apr 2026

Daisy

Third stay at this hotel, always a nice standard. The room we had this time had a couple of signs of age, the bathroom door has swollen due to water splash from the shower. The shower head with hose had perished, making the hose shoot off from the attachment. Someone had stayed in the room wearing a lot of foundation, which was smudged up a wall and over the soap dispenser and mirror. My friend had a duvet that had a hole in the top left corner which had a fair amount of foundation on too.

But besides that, the room was tidy, clean and perfect for our stay. Staff were friendly and polite. Thank you.

Friends_and_family Friends

8/10

Excellent

29 Apr 2026

Callum

Room was clean and well stocked. Staff were helpful and I was able to check in early as the room was available. Location was good for the conference centre with some dining options available nearby.

Self

10/10

Exceptional

26 Apr 2026

Laura

Beautiful clean, quiet, well equipped room. Lovely helpful staff. Lovely breakfast, great range of choice & replenished frequently.

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Amy

Clean room but extremely noisy as service door next to our room that banged constantly! Nice hotel though and well located.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

robert

Great central location just a few minutes from the Utilita Arena and canal area with car parking adjacent (check headroom). Good choice of bars and restaurants on doorstep. Excellent power shower and large comfortable bed. Surprisingly quiet (6th floor of 16). Good self serve breakfast. Great stopover for concert.

Partner

4/10

Poor

26 Apr 2026

Rosemary

The beds looked made but when my daughter went to go in her s there was a tissue in there like it hadn’t been made up for us from people before …. So we both slept. Together I complained the next day all I got was a £40 refund … but there was no knowing that bed wasn’t slept in !!! I still had to chase the cleaning ladies in the corridors in afternoon to get them to change bedding…

Family

10/10

Exceptional

25 Apr 2026

Bev

Apart from slow check in..long queue the overall experience is as very good

Partner

8/10

Excellent

25 Apr 2026

Karyn

Car park was busy but managed to park at the top section which wasn’t the best having to carry luggage down the stairs.
I’d already checked in on line so just had to collect key from reception. Complimentary glass of bubbles & a macaron was very much appreciated. Hotel was nicely decorated. Lift’s were slow. Our room was nice and spacious, complimentary water, coffee machine etc. nice white company toiletries. Comfortable bed, nice bed linen & towels. My only niggle was I’d asked for a quiet room due to sleep issues we were on the 8th floor but even ear plugs didn’t drown out the awful thudding music from a club below which wasn’t great so I had an awful night's sleep even my daughter couldn’t sleep! Breakfast - lots of choice. Easy self check out. Luggage facilities were handy. Car park charges were reasonable for an overnight stay. Overall we were happy enough with our stay.

10/10

Exceptional

24 Apr 2026

Filomena

Great location, polite staff and a clean room - What a traveler is looking for.

Partner

10/10

Exceptional

18 Apr 2026

Jeena

Lovely hotel, room was very spacious and clean, bathroom

8/10

Excellent

13 Apr 2026

Sofia

We were a late check in but accommodated well for us. Room was clean and ready. Had parking and the breakfast was lovely.

Friends_and_family Family

8/10

Excellent

08 Apr 2026

Elisabeth

Excellent welcoming staff… Bank holiday cava on arrival! Bar and restaurant staff good. Room very clean .. few issues with slowish lift but patience is a virtue…

Partner

10/10

Exceptional

05 Apr 2026

Kaimar

The room was very spacious and nice, clean nice view, had all the things that were needed, bathroom was okay, a little small but not too small, the shower water gets onto the floor and can soak the floor so be careful with that. But overall it’s great.

Self

8/10

Excellent

05 Apr 2026

Mrs Heather Colbourn

The lifts are an absolute pain in the neck! Also, the tables at breakfast are far too close together and we felt cramped in - they need to be spaced out more. When I suggested a table I was told “as I could see” the table was not laid out and it would have been a better table for us rather than the cramped in table we were given

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Jeremy

Good base for the arena nearby. Hotel was full so some queuing for the lift and no availability for breakfast but plenty of options within 5 minutes walk. Tram stops nearby for New Street station or its a 20 minute walk. Good amenities in the room. Good sized room with an excellent shower.

6/10

Pleasant

04 Apr 2026

Neil

Very average hotel. It was ok but wouldn’t stay there again. Issues with the room - broken coffee machine, light bulbs missing, no towels. Breakfast was ok but nothing special. Food running out, only one working coffee machine. Loads of dirty uncleaned tables around us. Probably better options in Birmingham city centre

Partner

8/10

Excellent

01 Apr 2026

Steffan

The hotel is in an excellent location, with easy access for driving and convenient on-site parking. I’d also highly recommend a visit to Pushkar next door—the food was outstanding, and it’s a real bonus that it’s linked to the hotel.

The rooms were very comfortable, with cosy beds and modern, clean bathrooms, which made for a pleasant stay overall.

My only issue was with the lift, which malfunctioned while we were heading up to the 14th floor. It was a bit of an unsettling experience—certainly not the kind of “thrill ride” you’d expect outside of a theme park. My daughter chose to walk to the room afterward. Although I raised the alarm while inside the lift, I still needed to inform staff once we reached the ground floor. They did arrange for engineering to investigate, but the situation could have been handled more proactively.

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

Jade

Breakfast had a great selection and friendly staff, check in was quick and easy, room was spacious and clean and had everything we needed and more will definitely be back

Friends_and_family Friends

4/10

Poor

01 Apr 2026

geoff

Cleaner just walked in my room at 0900 and woke me up. This happens too often now. If check out is 1100 and I have not checked out early why is someone walking in my room?

10/10

Exceptional

28 Mar 2026

michaela

Great hotel /staff and location

Partner

10/10

Exceptional

26 Mar 2026

Sophie

Great clean - coops have a better breakfast though

10/10

Exceptional

22 Mar 2026

casey

Lovely hotel, lots of amenities and great location. Lots of things to offer within if you forget something!

Friends

10/10

Exceptional

22 Mar 2026

Siddharth

Comfortable and clean

10/10

Exceptional

16 Mar 2026

Sarah

Quick check in, even though very busy as all going to a concert nearby. Greeted with a glass of Prosecco and a cake as Mother’s Day, which I thought was a lovely touch, especially after arriving soaked through after walking from train station in pouring rain.
Room on 10th floor with 2 double beds was lovely as staying with a colleague. Tea and coffee well stocked and a choice of glasses for your chosen tipple. If you forget any toiletries you can ask and they’ll send up some complementary.
Beds comfy and clean bathroom, Wi-Fi and a TV you an stream to

Business

10/10

Exceptional

16 Mar 2026

Joseph

Location

Business

10/10

Exceptional

15 Mar 2026

Anudeet

Hotel is nice and at central location