Novotel Birmingham Centre

6/10

Pleasant

13 Feb 2026

Sophie

Room was ok, tv remote wasn’t fully working but that was no major issues and there were some marks on the bedding even though it was clean. Decor could do with a refresh and the room was very warm but a comfortable stay

Partner

6/10

Pleasant

08 Feb 2026

Adam

For the price the room was perfectly ok. Nothing special but clean and spacious. Bed was a bit hard but again ok.

Leisure Family

10/10

Exceptional

03 Feb 2026

sam

Room was nice and the staff fantastic.

10/10

Exceptional

02 Feb 2026

YVETTE

Fantastic staff, a clean and inviting room, and excellent breakfast.

Partner

10/10

Exceptional

30 Jan 2026

Helen

Lovely, warm,clean and comfortable room with really nice toiletries and coffees etc. The staff were all very helpful and friendly. The breakfast was excellent, one of the best I've had. The lady in the restaurant was very kind. The hotel is in a great spot and everything is on the doorstep. This is our second visit to this great hotel and hope to come back soon.Thank you very much to all the staff for their excellent service.

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

kirsty

Brilliant for kids

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

Firas

Location, few minutes from the ICC, welcoming staff and very helpful.

Business

4/10

Poor

30 Dec 2025

Liam

I didn’t have breakfast, staff were very friendly and helpful however the room was not very clean with snot on walls, dust, hairs in the room on the carpet and bed, some of the lights didn’t work and was very cold at for hours until the heating finally started working. Overall it was ok thanks to the staff on the front desk and the service

10/10

Exceptional

22 Dec 2025

Errol

Didn't have breakfast but all elements of the stay was satisfactory. Sraff welcoming and helping - explained the parking. Room was spacious, clean and comfortable.

Partner

10/10

Exceptional

21 Dec 2025

Jessica

Spotless room amazing space

Friends_and_family Friends

8/10

Excellent

21 Dec 2025

Lisa

Very helpful reception staff.

Partner

4/10

Poor

20 Dec 2025

Sue

The room is advertised as being soundproofed. It isn’t. We were two floors above a corporate event and were told it would be going on beyond midnight. The noise was so bad we packed up, left and drove home and didn’t stay. We asked for an alternative room first but there supposedly weren’t any. It takes a lot to walk out on a hotel. They need to decide whether they want corporate business or act like a hotel for residents. They are incapable of being both.

Leisure Family

8/10

Excellent

18 Dec 2025

Dawn

Excellent location, especially for the Symphony Hall.
Clean room, friendly staff.
Only disappointment was there was only 1 hand towel & 1 bath towel for 2 of us, didnt realise until I was in the shower & my husband had had his.
I'm sure I could have asked for one but was in a rush.

Partner

8/10

Excellent

15 Dec 2025

Ethel

We stayed there because of proximity to tram stop and the show venue we were attending. Unfortunately, it can be extremely noisy outside on Friday and Saturday nights until 2 or 3am and not even the double glazing can diminish it!
The breakfast is expensive but we paid for it. One morning, my husband asked if he could have an omelette and was told that it would cost us £6+ extra!!! There was no porridge either. We stayed 3 nights.

Partner

10/10

Exceptional

14 Dec 2025

lorna

Very good on the service of the staff, room was clean the only thing was where the toilet was it was serpent to the bathroom it was a little box in with not much room and very closed in

Partner

4/10

Poor

14 Dec 2025

Mohamed

Staff were helpful at check in and check out. Lobby was nice. Unfortunately that’s all there is to say.
The room is dated , starting with carpet, walls, electric sockets, split toilet//bath. The hotel feels like stuck in the 80s time zone and is in need for a refurb - urgently!

Business

8/10

Excellent

13 Dec 2025

Theresa

Great location, easy use of car park which was very convenient. Reception staff not so friendly but breakfast staff made up for that. There was no hot water in the morning for a shower as there was a problem with the boiler. However understand that these things happen but was glad that I used shower night before. The coffee machine wasn’t working but maintenance guy was sent up to sort it and provided a new one. I would stay again.

Leisure Partner

4/10

Poor

12 Dec 2025

Wesley

COLD Shower

6/10

Pleasant

12 Dec 2025

i

Check in desk was not sufficiently staffed

Business

4/10

Poor

11 Dec 2025

Tony

No hot water in rooms for 2 nights

Business

8/10

Excellent

10 Dec 2025

Phil

Facilities in bathroom were poorly maintained and required reporting. Poor awareness of guests staying in room as had to ask for more towels in room

Leisure Partner

2/10

Poor

07 Dec 2025

Marc

The reception and bar area look great, however room very dated, stairs was dirty ( walking down from 6th floor). A party was on until 1am, we didnt know was planned, with guests vomiting in numerous places. Sleep was ruined by passing traffic ( horns) and local nightlife. Then early hours of morning an alarm went off ( not sure where from) again waking us. When we checked out around 10am, the frint of hotel was covered in cigarettes ends, rubbish from takeaways, vomit the list could continue.

Partner

10/10

Exceptional

06 Dec 2025

Philip

Perfect location, the staff were very helpful and friendly. The room was well equipped, comfortable and clean. Secure car parking under the hotel. Would definitely revisit.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Rachael

Had a lovely night stay staff was very polite & helpful

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Ian

Very nice staff particularly at check in

Friends_and_family Friends

10/10

Exceptional

23 Nov 2025

Elena

Staff were great

2/10

Poor

22 Nov 2025

Duhale

Old place needs renovations,door is almost hanging off, the heating doesn’t work on the 2nd floor, and I was harassed when trying to enter the hotel at night, and asked do you have key to get in? And show it? Customer shouldn’t be, and then I was told it was because

Self

8/10

Excellent

22 Nov 2025

Jay

Great, the staff were all professional the room had everything I wanted.
The cleaner on 2nd floor nice and friendly very attentive.

The location was excellent everything at your convenience

Leisure Self

4/10

Poor

21 Nov 2025

Stuart

No towels in room, no hand soap in room no, tissues in room. Toilet was not fully fixed to the floor so every time you sat on it shifted. Tv, although worked, had a crack down the middle leaving a lovely line. Absolutely not what you would expect from an Accor branded hotel. Public spaces however were lovely.

Friends_and_family Family

8/10

Excellent

21 Nov 2025

ash

clean room

Friends_and_family Friends

8/10

Excellent

20 Nov 2025

Craig

Really nice staff & good located hotel

Friends_and_family Friends

8/10

Excellent

18 Nov 2025

Leetae

Nice rooms, better restaurant and even better staff!!!!

Business_and_leisure Partner

8/10

Excellent

18 Nov 2025

Jay

Clean room, staff were helpful and friendly especially the cleaner on my floor 2nd floor she was nice and stop to have a chat which is good when travelling solo.

On my last day had breakfast which was nice the usual hot and cold food available.

Leisure Self

8/10

Excellent

17 Nov 2025

Josue

Staff courteous but the room can be in a better conditions

10/10

Exceptional

10 Nov 2025

Nicola

Ice

10/10

Exceptional

10 Nov 2025

Carol

Staff were great, room was spotless

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Patricia

Everything good

Partner

10/10

Exceptional

08 Nov 2025

Mark

Very nice

Self

10/10

Exceptional

05 Nov 2025

Andrew

Great city experience

Partner

10/10

Exceptional

02 Nov 2025

Karen

Spotlessly clean and comfortable
Great location
Delicious breakfast
Great staff

Business

10/10

Exceptional

27 Oct 2025

peter

Healthy plentiful breakfast, lovely clean room.

Leisure Partner

6/10

Pleasant

22 Oct 2025

daniel

Corridors and rooms were tired and tatty. Every door banged shut - there was no soft or quiet closing. Staff were friendly and professional.

Business

10/10

Exceptional

19 Oct 2025

Sujit

Quick check in. Comfortable mattress.

Partner

10/10

Exceptional

18 Oct 2025

Tracey

Room was clean and very comfortable. Hotel perfect for Utilita arena.
Loads of variety at breakfast.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Kerry

I stayed here for a concert & apart from sleeping in the room and getting changed, I barely used the hotel, not even for breakfast, but our room was clean and comfortable. The reception staff were welcoming and friendly and the location was perfect, not only for the concert venue but the surrounding areas if you're after bars and restaurants

Friends_and_family Family

6/10

Pleasant

17 Oct 2025

Lisa

Good location, close to centre of Birmingham. Staff were friendly and helpful. Room was clean, good size and comfortable, but a little dated and there was a lack of USB ports in the room.

Friends_and_family Friends

10/10

Exceptional

10 Oct 2025

Deborah

From check in the staff were amazing I have mobility issues and they were most helpful, especially the lady serving in the bar Saturday afternoon and for breakfast Sunday morning. There was a gentleman serving in the bar Saturday evening he was very helpful and friendly. We had a bar meal early evening I had the steak sandwich very well presented and tasted delicious. All in all a very pleasant experience

Leisure Friends

10/10

Exceptional

08 Oct 2025

Ian

Enjoyed our stay. Comfortable room. Good staff. Great breakfast.

Partner

10/10

Exceptional

02 Oct 2025

Samantha

Family night over in Birmingham celebrating a 13th birthday and a TEDx talk in the morning. Absolutely wonderful experience with adjoining rooms and a wonderful breakfast for the children. Team stop was outside which was perfect for us. Walking distance to town centre and next door to the ICC. Wonderful staff who were incredibly helpful. Thanks for. A great stay

Business_and_leisure Family_with_children

2/10

Poor

24 Sep 2025

Matthew

Woke up at 8am to drilling and really loud workers

Partner

10/10

Exceptional

15 Sep 2025

Hazirah

Great stay

Our second stay at this hotel and this time with extended family so we booked 3 rooms. The rooms are spacious and clean. It will get slightly noisy especially on a Saturday night being in the location with plenty of nightlife on the doorstep.
There are 2 small lifts and unfortunately only one lift working. It takes longer especially when the hotel was at full capacity.
Breakfast was great, for £13.50 per person if you booked the night before. My only constructive feedback is when staff clear up the used empty plates, could they please leave the cutlery so people can re use them for next course.
All in all was a good stay, great location for nightlife, food and drink as well as public transportation.

Friends_and_family Family

8/10

Excellent

20 Aug 2025

BPSI

Bar is serviced well

Business Self

4/10

Poor

19 Aug 2025

Simon

Hotel is tired.

Tired hotel, needs a refresh.

Partner

6/10

Pleasant

18 Aug 2025

Nabiha

The sofa bed mattress was in a terrible condition and left my father with back pains.
There was hair in our shower.

I

Leisure Family_with_children

8/10

Excellent

15 Aug 2025

Navjot

Parking is £18 for 24 hours.

Leisure Family

8/10

Excellent

11 Aug 2025

Verified traveler

One-nightstayer

The room offered basic facilities expected including tea/drinks making, TV. Disappointed with the standard and lack of available electric sockets one next to the bed didn't even work only other available on opposite side to the beds. Bed was clean and comfortable though for one night stay. Doubtful I would stay again.

Self

6/10

Pleasant

10 Aug 2025

Maxine

This is in a great location and is generally tidy. The rooms are in need of a bit of updating. I was worried that the location would make it noisy but actually the outside environment was quiet by eleven o clock and the hotel windows blocked out the road noise well. The noise from other guests however was irritating and stopped me getting a good nights sleep. More an issue with the large family who were inconsiderate rather than anybother reason. The parking is very tight and I had some damage to my car when I went to leave so be aware if you have a larger car.
The staff however were lovely, courteous and effecient.

Leisure Self

6/10

Pleasant

06 Aug 2025

Nikhil

The food and reception are nice, but the room cleanliness is average. Parking is expensive and it’s difficult to find a space. However, there is nearby parking available.

Friends_and_family Family

10/10

Exceptional

05 Aug 2025

Ethel

Very satisfied with the hotel.

Friendly staff and very comfortable room. We had an upgrade and were very happy about that. The bed was firm, the bathroom was modern and the shower had a good pressure. The breakfast was good.

Friends_and_family Family

4/10

Poor

05 Aug 2025

Stuart

Awful place, avoid if you have to visit Birmingham

Awful place, reception is ok. Toilets in reception were disgusting & an introduction to the rest of the hotel.
Dirty, about 10 years past required refurb, we were upgraded apparently... to have a toilet separate to the bathroom with no sink & hence on cleaning the door handle ourselves the wipe was full of excrement! We've never stayed anywhere quite like this.
Do not book this place.
Surroundings - homeless literally sleeping on the hotel steps, drugs everywhere, broken bottles all over the reception & front drop off area, staff didn't care & the whole place feels like it's someone's hobby with a feeling that it's actually a front for either a cheap stayover option for their friends, a knocking shop, a drugs den or a combination of all.

Business

10/10

Exceptional

01 Aug 2025

sharlene

Sufficient for our needs

Great price no frills hotel rooms are very dated especially the bathroom and toilets in the room. It is fine if you just need a place to sleep for the night but i would not choose this hotel for a romantic or lesiure break. Its bit the sort of hotel you what to have a lay in. As we work up we just wanted to shower and leave.

Staff were friendly and great at what they do. Lunch in the bar and parking was great. If I were ever in Birmingham agsin and just needed a place to lsy my head o would return. For anything above basic I would not.

Partner

10/10

Exceptional

30 Jul 2025

Cory

Great stay

Didn’t eat at the hotel, nice to have a mix of teas. Mini fridge was a great touch. WiFi worked well but the tv was lacking but a fantastic size. Bathrooms were clean but not a fan of the separate rooms for toilet and shower. Bed super comfy and spacious but did find some kids clothes and underwear in the sofa. Room was quite warm and windows didn’t open far but reception was able to give a fan so very helpful.

Partner

8/10

Excellent

27 Jul 2025

Xailette

Was pleasing stay but Air conditioning needs to be improved

Friends_and_family Family

8/10

Excellent

08 Jul 2025

Gavin

I stayed for a show at the Arena which is a short walk away. Also went to the cinema which is just up the road. Location is grand, on the main strip, conveniance shops right next door. The hotel has about 50 parking spaces in an underground car park, it was full by 4.00 but ok when I got there. £18 for the night. Staff were very nice, especially a lovely lady at breakfast. Room fine, large bed. Separate toilet and bathroom which is unusual. Enjoyed breakfast, veggie sausages provided without having to ask. Had to sit a bit outside the restaurant as it was full. Got 15% off drinks in the bar. A good stay.

Leisure Self

6/10

Pleasant

07 Jul 2025

Michael

Very convenient and competitively priced for central Birmingham and the NIA/Utilita Arena. Car park very small and very tight if you have a bigger car. Bar was closed by 11 and the rooms are very basic and could do with a refresh - our room has a stained carpet. Beds quite hard too! Staff were lovely and friendly though and it suited our purposes as a bed for the night.

Leisure Partner

6/10

Pleasant

07 Jul 2025

Michelle

For an expensive hotel, I expected more from the reception staff. It advertised 24/7 food service, when I called the man on reception said “oh, we’ve turned off everything.. We can’t do that’ it was 11.00 pm. Every time zi asked for assistance, it was a problem. Because i wasn’t dressed like a business person, I was challenged to see my room number… no thanks I would not recommend them

Self

10/10

Exceptional

03 Jul 2025

Anne

Great hotel

Lovely hotel and great sized room.All staff were friendly and helpful.Good location and would definitely stay here again

Partner

10/10

Exceptional

29 Jun 2025

Stephen

Good value

10/10

Exceptional

23 Jun 2025

david

Hotel and room was immaculate, excellent service, hospitality, staff were superb and pleasant, (even when i lost an item and i was an hour away they went looking for it) and breakfast could not fault it. Car parking was ideal which is in the basement and secure. Definately stay again

Leisure Partner

10/10

Exceptional

22 Jun 2025

Stephen

My wife is Coeliac and we had breakfast here. The service in regards to this was best practice, for example separate toasters and area for preparing the toast. Overall, was well looked after.

Partner

8/10

Excellent

13 Jun 2025

Zoe

Great hotel

Booked as a weekend stay, restaurant & bar was good with friendly & helpful staff. Reception staff also very good. Hotel was lovely & clean. Utilita arena about an 8 minute walk along the canal where there are bars & restaurants along the way. If your disabled like me, I'd suggest stopping outside front of the hotel to drop your bags before parking your car in the underground car park as you have to walk up a flight of stairs to gain access to the reception & there is no lift.

Partner

8/10

Excellent

08 Jun 2025

Marcus

.

Business

6/10

Pleasant

01 Jun 2025

Theresa

Check in was nice and helpful and friendly but then it went down hill, one towell for two of us, one teabag , room wasn't made after the first night got back last night to no teabags or bed cleaned made Or towel chanred the cleaner was outside our room yesterday morning so saw us leave& we put the sign on the door and the cleaner saw us leave

Partner

8/10

Excellent

31 May 2025

Samantha

B

T

Friends_and_family Friends

8/10

Excellent

25 May 2025

Paul

Our stay was ok, staff were lovely very helpful. The carpets in corridors were stained and looked like they needed changing. The room was clean but very tired and needed decorating and brightening up. The bed was very firm not the comfeiest. Breakfast was very good

Partner

10/10

Exceptional

12 May 2025

Hazirah

Great location

Great hotel in a great location. Looks slightly tired on the outside but nice and clean in the inside. We were upgraded to a superior room which have a separate toilet. Room is spacious. Overall highly recommended

Partner

8/10

Excellent

09 May 2025

Catherine

Was upgraded to exec suite although seemed like a standard room to most hotels ive stayed in.
Bed was comfy although pillows not.
Breakfast was nice but as it was buffet style definitely could've been hotter.
Staff were friendly and very helpful.
Overall a decent stay

Friends_and_family Friends

6/10

Pleasant

05 May 2025

Verified traveler

Hotel was ok. Didn’t like the fact that the toilet was in a separate room to the filet.

There was a toilet roll lying on the floor as soon as we entered the room.

Didn’t like the fact that for such a big hotel, we had to pay for parking.

The beds didn’t feel that comfy.

There were no biscuits provided with the kettle.

All in all. lots of scope for improvement.

Friends_and_family Family

6/10

Pleasant

01 May 2025

Jason

Tired Hotel

This is very tired hotel. The reception is nice but rooms are tired for the price.

Business

10/10

Exceptional

30 Apr 2025

Alexandrina

Very friendly and helpful staff

10/10

Exceptional

28 Apr 2025

James

It was my first Novotel stay and I’m coming back!

Business_and_leisure

10/10

Exceptional

14 Apr 2025

Tracy

Car park was full so had park elsewhere

Leisure Family

2/10

Poor

10 Apr 2025

David

No room at the inn

out of a booking for 7 people made at the same time you managed to lose 3 of the bookings and colleagues had to pay again to get a room for the night.

Business

10/10

Exceptional

07 Apr 2025

Verified traveler

Nice staff. Room is clean and tidy.

Friends_and_family Family

6/10

Pleasant

07 Apr 2025

Menna

Short stay, thankfully.

Disappointing stay. Niggles include:- room too warm and ineffective temp control. Uncomfortable pillows. Duvet too small for bed. Not enough charging points, and only one bedside but didn’t work. Poor tv signal. Very small and narrow bath that should be mentioned in hotel info.

Partner

8/10

Excellent

07 Apr 2025

Angela

Noisy neighbourhood on a Friday and Saturday night

Leisure Family

4/10

Poor

04 Apr 2025

Barry

Was never expecting the ritz, but would at least liked some sleep-the room next door having the t.v blasting out until 5am in morning 😢

Partner

8/10

Excellent

01 Apr 2025

Suzanne

Excellent location and just as described on website

Business_and_leisure Self

8/10

Excellent

17 Mar 2025

Catherine

Friendly staff, great location, just be aware that the parking under the hotel is very limited

Leisure Self

6/10

Pleasant

02 Mar 2025

Amanda

Noisy location

Rooms were spacious and clean but due to the location very loud! Woken throughout the night with loud music, horns and sirens

Friends_and_family Family

8/10

Excellent

28 Feb 2025

Donna

Booked a one night stay

I was upgraded to a superior room which was nice but didn’t like that the toilet was separate from the bathroom, it was in a small space and had no sink in so had to walk around to the bathroom to wash my hands.
The bed was hard and not very comfortable

Self

8/10

Excellent

23 Feb 2025

Jeanette

Standard room was spacious enough for our family of four but the bathroom and toilet facilities seemed a bit outdated and in need of a refresh. The carpet in the room was also stained. The traffic noise from outside was heard in the room and talking outside the room after midnight. Overall, it was adequate and the breakfast the good and the highlight of the stay.

Leisure Family

8/10

Excellent

16 Feb 2025

Kurt

Happy

The room was very nice and clean but was on the cold side

Partner

8/10

Excellent

08 Feb 2025

Jacqueline

Great location, clean and very helpful staff. Lovely breakfast

10/10

Exceptional

06 Feb 2025

kim

Wonderful

Lovely night spent here with my boyfriend for a gig, lovely clean room and bits in the bathroom for shower/bathing. Tea/coffee provided. Comfy bed

Partner

8/10

Excellent

05 Feb 2025

Marc

Good location

As central location within walking distance to the train station, bars and restaurants. In weekends the neighborhood becomes wild with parties. Comfortable and clean. Slightly old in terms of design and furnishing.

Business

10/10

Exceptional

04 Feb 2025

Raymond

Staff were excellent….. location excellent….breakfast excellent….room a bit dated in certain ways but more than adequate

Friends_and_family Family

4/10

Poor

29 Jan 2025

Sarah

My stay was okay, except for the rather poorly cleaned room. It was evident the room had only been surface cleaned. The bath tub still had hair on and in it from the previous guest. I had used a mug on the Thursday and it was wiped down on the Friday, with the coffee stains still in it. Breakfast was okay.

Leisure Family_with_children

6/10

Pleasant

06 Jan 2025

Aparajita

Accessibility was great. Central and having the car park was helpful. Although was painful to keep getting the parking ticket validated every time one went out, even though it was paid for the duration of the stay. The hotel looks tired and the rooms and carpeting etc need a massive re look.

Business Family

2/10

Poor

31 Dec 2024

A

Car park experience