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Macdonald Burlington Hotel

Birmingham · United Kingdom

New Street, 126View location

8.2/10Excellent1,004 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.4/108.4
Condition8.0/108.0
Neighborhood9.6/109.6
Amenities7.8/107.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Macdonald Burlington Hotel

This comfortable, 5-star hotel, dating back to 1881, is nestled in the heart of Birmingham, within walking distance of the city center and many top attractions. A variety of bars and pubs are just 500 meters away, and public transport is easily accessible on foot.

Following renovations in 2003, the hotel now offers 112 rooms, including five suites. Guests can enjoy the air-conditioned lobby with a 24-hour reception desk, a stylish bar, and a restaurant serving both traditional English and international cuisine.

Rooms feature a unique blend of Victorian and minimalist design, adorned with exclusive works of art. All rooms are equipped with standard amenities. Please note: the hotel is cashless. Discounted parking is available at two nearby car parks: Grand Central (B5 4DQ) and B4 (B4 6DG).

Please inquire at reception for details.

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With a stay at Macdonald Burlington Hotel, you'll be centrally located in Birmingham, just a 4-minute walk from Bullring & Grand Central and 7 minutes by foot from The Mailbox. This hotel is 1 mi (1.5 km) from Utilita Arena Birmingham and 3.4 mi (5.4 km) from University of Birmingham.

Stay in one of 112 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 15 meeting rooms.

Popular amenities

Free WiFi
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available Green Tourism Program Professional property host/manager Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately GBP 24 per person
    • Nearby parking fee: GBP 9.50 per day (328 ft away)
    • Pet fee: GBP 20 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)
    • Rollaway bed fee: GBP 10.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Czech

    German

    Lithuanian

    English

    Italian

    French

    Romanian

    Spanish

Nearby attractions

Victoria Square 0.3 km / 0.2 mi
Birmingham Cathedral 0.3 km / 0.2 mi
Birmingham Town Hall 0.3 km / 0.2 mi
High Street 0.3 km / 0.2 mi
Birmingham Christmas Market 0.3 km / 0.2 mi
Bullring & Grand Central 0.4 km / 0.2 mi
Birmingham Museum and Art Gallery 0.4 km / 0.3 mi
Chamberlain Square 0.4 km / 0.3 mi
The Alexandra Theatre 0.5 km / 0.3 mi
Hurst Street 0.5 km / 0.3 mi
The Mailbox 0.5 km / 0.3 mi
St Martins in the Bull Ring 0.6 km / 0.3 mi
Centenary Square 0.6 km / 0.4 mi
Moor Street Railway Station 0.7 km / 0.4 mi
Birmingham Back to Backs 0.7 km / 0.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2003
  • Number of floors (main building): 5
  • Single rooms: 41
  • Double rooms: 43
  • Suites: 5
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Visa Electrón
  • Airport
Show 23 more facilities & services
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Multilingual staff
  • Hotel safe
  • Lift access
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Conference room
  • Meeting room: 15
  • PhotocopierExtra charge
  • Business centre
  • FaxExtra charge
  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 13 m²DBL.DX-1
    DOUBLE DELUXEPhoto unavailable3 photos

    Macdonald Burlington Hotel

    DOUBLE DELUXE

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    13 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-1

    Room amenities

    • Bathroom: 1
    • Shower
    • Hairdryer
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE SUPERIORDouble or Twin • DELUXE SUPERIORDBT.DX-SU

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    Double or Twin DELUXE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-2

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 22 m²TWN.ST
    TWIN STANDARDPhoto unavailable2 photos

    Macdonald Burlington Hotel

    TWIN STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Bathroom: 1
    • Shower
    • Wheelchair-accessible
    • Individually adjustable air conditioning
    • Hairdryer
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDSDouble or Twin • DELUXE TWO BEDSDBT.2B-DX

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    Double or Twin DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 7 m²SGL.ST
    SINGLE STANDARDPhoto unavailable2 photos

    Macdonald Burlington Hotel

    SINGLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    7 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Individually adjustable air conditioning
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 11 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable3 photos

    Macdonald Burlington Hotel

    DOUBLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    11 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Bathroom: 1
    • Shower
    • Hairdryer
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 35 m²SUI.ST
    SUITE STANDARDPhoto unavailable3 photos

    Macdonald Burlington Hotel

    SUITE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    35 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Wheelchair-accessible
    • Wi-fi
    • Individually adjustable air conditioning
    • Hairdryer
    • Shower
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SEA FRONTQUADRUPLE • SEA FRONTQUA.SF

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    QUADRUPLE SEA FRONT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SEA FRONT

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SF

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX-2

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Macdonald Burlington Hotel

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXE • 1 Bedroom • 27 m²SUI.DX
    SUITE DELUXEPhoto unavailable4 photos

    Macdonald Burlington Hotel

    SUITE DELUXE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 0
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • Individually adjustable air conditioning
    • Wheelchair-accessible
    • Wi-fi
    • Shower

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Macdonald Burlington Hotel

8.2
Excellent
1,004 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.4 /10
Condition
8.0 /10
Neighborhood
9.6 /10
Amenities
7.8 /10
100 reviews shown
10/10
Exceptional
17 Jul 2026
John
Useful and neat small room. Across the street from Birmingham New Street Station but feels quiet and peaceful.
10/10
Exceptional
13 Jul 2026
Andy
.
6/10
Pleasant
29 Jun 2026
Paul
The hotel was good, but a little dated. Breakfast was good and the staff were friendly. The room was a good size, but there was no air conditioning, so it did get too hot. There was a fan provided but not as good as air conditioning would have been. The bathroom was big but the shower was over the bath, not a walk in shower

Overall, it was fine, but at the price point I would expect higher end - there are better options in the city centre at a similar price
Partner
8/10
Excellent
26 Jun 2026
Sandra
Lovely hotel in great location, great room though air conditioning wasn't working, however the fan in the room and the bottles of water were appreciated
Self
10/10
Exceptional
23 Jun 2026
Charlotte
Lovely hotel with the most comfortable bed! Great central location and really friendly helpful staff, especially Mini on reception who was so welcoming. Thankyou. We will definitely stay again.
Partner
8/10
Excellent
18 Jun 2026
Nigel
Lovely characterful hotel in great location
Self
8/10
Excellent
16 Jun 2026
Guduthur Roopa
Not enough people at front desk to check in/ out quickly. Room was ok, couldn’t completely turn off the AC. Breakfast was great.
Self
8/10
Excellent
09 Jun 2026
Helen
Surprised that after taking the lift to the second floor bedrooms, there were then two small flights of stairs to reach them, awkward with a stick. The room was big, bright and airy. There was a lot of storage space, a fridge and decent seating area with two armchairs and a table. Bathroom was also a good size, although if you were tall the toilet was too low down to be comfortable (partner 6ft) I'm 5'4\" and I found it just on my limit before being uncomfortable. Saying that, it was a really great place to stay. Central to everything we needed and we walked everywhere (except the jewellery quarter which was up a lot of hill so we got the tram). Would stay here again.
Friends_and_family Family
10/10
Exceptional
03 Jun 2026
Ann
Great location. Room was lovely and comfortable and clean. Staff were very helpful as we arrived early and left our luggage in the store until our room was ready. Can’t comment on breakfast as we didn’t have that during our stay.
Partner
10/10
Exceptional
20 May 2026
Andrew
Not applicable
Partner
8/10
Excellent
16 May 2026
Steven
Old but OK
Self
6/10
Pleasant
08 May 2026
Kelly
The staff are lovely but the hotel could do with a little TLC
Self
8/10
Excellent
02 May 2026
Alex
Great location, nice hotel with all you need
Partner
10/10
Exceptional
25 Apr 2026
Alison
Really comfortable stay, only overnight with no breakfast! Was clean helpful staff nice hotel
Partner
6/10
Pleasant
15 Apr 2026
Ron
Very nice suite, friendly staff. Noisy outside from 2am
Partner
2/10
Poor
07 Apr 2026
peter
I had to cancel and the girl on the reservation deck would not transfer back my money I was going to rebook a later date I would like someone to give me a call back but no one as m07424 950674
8/10
Excellent
04 Apr 2026
philip
Breakfast was superb with very attentive staff and excellent quality food, room a bit dated but still very good value with excellent location and excellent staff
8/10
Excellent
02 Apr 2026
Helen
Staff were really friendly, helpful and accommodating. Facilities a little \"tired\" in places, but what you'd expect from a historic building. Breakfast was ok. Cooked breakfast not highest standard even though good quantity. Bed v comfortable and big room. Location perfect for central Birmingham.
Partner
8/10
Excellent
01 Apr 2026
Colin
Great breakfast and room rate
Partner
8/10
Excellent
29 Mar 2026
Tim Clive
Brilliant location. Good, but slightly tired hotel. No hot water in the morning but they did accept the issue. Staff were lovely.
Partner
10/10
Exceptional
29 Mar 2026
Bernadette
Everything about stay exceeded expectations. Location , staff professionalism and efficiency at reception namely Mini , staff in the restaurant and bar .
Only one night stay but check in & check out was seamless. Only thing missing was bottled water in room. Otherwise faultless Thank you !
Friends_and_family Friends
10/10
Exceptional
26 Mar 2026
Tracy
Pleasure, very well looked after by the staff
Partner
10/10
Exceptional
22 Mar 2026
HELEN
Great location, easy parking nearby. Rooms big and clean.
Friends_and_family Friends
10/10
Exceptional
20 Mar 2026
Lana
Thank you for a beautiful room and excellent customer from the moment we checked in until the moment we left the hotel. A great choice for those who are coming to the Hippodrome performances. A stone's throw away from New Street station.
Partner
8/10
Excellent
19 Mar 2026
Paul
Comfy traditional room
Self
10/10
Exceptional
17 Mar 2026
adrian
Lovely hotel very central all staff lovely
Partner
10/10
Exceptional
16 Mar 2026
Rob
Ideally positioned tight next to New Street station. Shower great (Rain).
Self
10/10
Exceptional
07 Mar 2026
Tracy
The staff couldn't do enough, food was lovely, great location, and lovely ramble around the shopes, right across the road from trains,
Partner
8/10
Excellent
07 Mar 2026
Emma
Loads of shops near by and right opposite the train station so excellent location
Self
10/10
Exceptional
03 Mar 2026
Katee
Great location next to the train station. It was a little difficult to order a food delivery to the lobby area as the hotel is accessed via a pedestrian arcade walkway. Beautiful hotel, it felt luxurious to me!
Self
6/10
Pleasant
27 Feb 2026
Ed
It was fine apart from the fact the room was way too hot
8/10
Excellent
25 Feb 2026
Stuart
easy check in nice room
Partner
10/10
Exceptional
17 Feb 2026
Lisa
Excellent location, lovely reception staff. Very clean and comfortable.
Friends_and_family Family
6/10
Pleasant
16 Feb 2026
Emma
There was alot of outside noise when we were trying to sleep ,
Partner
10/10
Exceptional
14 Feb 2026
Paula
Great stay thank you
8/10
Excellent
10 Feb 2026
Anthony
Room was spacious, comfortable and very clean
Partner
8/10
Excellent
05 Feb 2026
Louise
Nice room although heating wasnt very good and the shower took ages to get warm
Leisure Friends
10/10
Exceptional
04 Feb 2026
DAVID
Great stay
Business
8/10
Excellent
02 Feb 2026
Claudette
Perfect location, pleasant staff and clean room.
Business Self
4/10
Poor
28 Jan 2026
John
Room was clean staff were polite but noise issues ruined it. Loud construction work outside my window till 11:45pm and re started 5:30am
Business
8/10
Excellent
26 Jan 2026
Scott
The hotel and room were incredibly clean, the day staff were very helpful and friendly. The room was spacious and well equipped.

The hotel is deceptively large and sprawls wide across a small number of floors, so there can be a bit of a walk, with a number of rooms a fair distance from the lifts, with stairs in between.

I found the day staff a lot friendlier and assisting than the night staff!
8/10
Excellent
21 Jan 2026
Sonia
Friend staff, good sized room, excellent shower.
Leisure Friends
6/10
Pleasant
19 Jan 2026
Audrey
Comfortable bed and the staff were so lovely, very friendly and quick to respond. The shower itself was excellent.

However, the bathroom sink was blocked and very slow to drain. Although staff attended promptly, the problem returned during the stay. There was also some noise from the corridor, particularly late in the evening.

The hotel feels a little tired in places- reception carpet, corridors carpets and sofas in reception could do with updating. Some basic amenities were missing, such as hand lotion and a full-length mirror.

Good location and helpful staff, but maintenance and overall condition affected the experience.

I would consider returning in the future if the reception and communal areas were refreshed.
Friends_and_family Friends
4/10
Poor
14 Jan 2026
Sophie
Staff were overwhelmed because of the influx of new guests stuck in BHam but this could have been prepared for and only having two members of staff and hence cancelling any food for guests was a stupid situation. Room was tired and drafty
Business
10/10
Exceptional
11 Jan 2026
Karen
Nice spacious room with comfy bed. Staff extremely polite and helpful. Breakfast was excellence with good choice.
Partner
8/10
Excellent
06 Jan 2026
Cassandra
Staff were very friendly. Room was good, just out dated. But the entire hotel, was so incredibly cold! Our room heater was locked and we couldn’t increase the heat past a certain threshold. If we were warm this place would be given a higher score
Partner
2/10
Poor
04 Jan 2026
Natasha
Check in was slow, the room is absolutely freezing, the bathroom is too cold to shower in! The bed is uncomfortable! Wouldn’t return
Partner
10/10
Exceptional
31 Dec 2025
Sarah
Clean and spacious room as was upgraded to suite.staff friendly and beds very comfy.nice and quaint hotel.would defo sty again
Partner
10/10
Exceptional
30 Dec 2025
Sara
Breakfast was amazing and staff couldn't be more helpful.
Its an old hotel so can be a bit chilly but beds were comfy and cozy
Leisure Partner
10/10
Exceptional
29 Dec 2025
Ian
Lovely room
Partner
8/10
Excellent
21 Dec 2025
Neil
Great service from the front reception Mini and the breakfast staff.
Room was lovely although the bed was too soft for us. Toiletries good quality
Would definitely go back due to location as well as a lovely hotel
Partner
10/10
Exceptional
20 Dec 2025
MICHAEL
The Burlington is unique in that it adjoins the Railway Station and also fronts New Street the main shopping street.
Built by The Midland Railway and containing the original beautiful Architecture.
The bedrooms are large, the breakfast excellent and the staff perfect.
We organised an event here via Ella and we booked 6 bedrooms.
The most convenient location in Birmingham.
Absolutely recommended.
Leisure Family_with_children
10/10
Exceptional
16 Dec 2025
Blane
Our overall experience was great so nothing in particular that we'd single out.
Partner
10/10
Exceptional
16 Dec 2025
Anton
Lovely hotel in a lovely location. Adam and Lyndsey were so so helpful, I dont think Ive met a better reception anywhere else, this is customer service with a smile which is rare now. Rooms are big and spacious, lovely warm and cosy, just a great trip and stay all round.
Business Self
10/10
Exceptional
14 Dec 2025
Blane
Didn’t avail of breakfast in the hotel
Partner
6/10
Pleasant
14 Dec 2025
Deborah
The toilet did not flush properly
The shower was to cold
There was no milk to make a drink
The room was okay staff were lovely just think attention to detail in room's are required especially when you pay over £200 to stay
Business
10/10
Exceptional
11 Dec 2025
paul
Location
10/10
Exceptional
11 Dec 2025
Dawn
Couldn’t fault our stay, everything was spotless the breakfast was perfect and staff were professional and friendly. Excellent stay.
10/10
Exceptional
07 Dec 2025
Andrew
Excellent breakfast
Partner
10/10
Exceptional
05 Dec 2025
Lorraine
Staff very welcoming and helpful
Partner
8/10
Excellent
30 Nov 2025
Samuel
On arrival at the hotel, we were greeted with very polite and friendly staff. The lobby and shared spaces were very clean and tidy, and very welcome after a long day of travelling. Upon entering the room, we found there was only one set of towels for two of us, which was quickly resolved by the front desk. Our stay was quiet, comfortable and very relaxing.
Leisure Partner
4/10
Poor
30 Nov 2025
Paul
Have stayed here many times in the past due to the great location, quirkiness, design and history of the hotel. All previous stays were great. This one, not so much. Heating wasn’t working in the room and the shower dripped constantly waking us up. McDonald Hotels need to get back to the standard they had before.
Leisure Partner
10/10
Exceptional
18 Nov 2025
Simon
All perfect thank you with a central location.
Business
10/10
Exceptional
16 Nov 2025
Helen
Friendly, helpful staff
Partner
6/10
Pleasant
09 Nov 2025
Warwick
Great location but a bit dated and tured
Leisure Self
6/10
Pleasant
08 Nov 2025
James
Old fashioned. Room was very hot and temperature locked at 22c. Had to open windows and was opposite station so very noisy.
10/10
Exceptional
22 Oct 2025
Brian
Great check in experience, really helpful and courteous. Spacious room, massive bed and nice shower.
Business Self
10/10
Exceptional
19 Oct 2025
Tracey
Good size room, clean, comfy bed. Breakfast was great, plenty of choice. Staff were very friendly, particularly at reception.
Partner
10/10
Exceptional
06 Oct 2025
Tim

On night stop over as part of an onward journey.

Excellent central location very close to the train station. Quiet and comfortable room. Reception staff very welcoming and helpful.
Partner
8/10
Excellent
04 Oct 2025
Payton
Great location & I appreciated the soft bed.
Self
10/10
Exceptional
28 Sep 2025
Pete

Great hotel, great location, wonderful staff!

Wonderfully comfortable and beautiful in appearance, with simply wonderful staff!!! The Burlington is really well located, especially if you're travelling by train and arriving into New Street station, and has some of the best staff I've ever encountered in a UK hotel.
Partner
10/10
Exceptional
23 Sep 2025
Xiang
Right in the middle of downtown. I booked a suite, the room is spacious.
Leisure
2/10
Poor
14 Sep 2025
Kamil
HORRIBLE. DO NOT STAY HERE.

If I could give this place zero stars, I would. This was hands down one of the worst hotel experiences I’ve ever had. The entire property is horribly outdated, smelly, and uncomfortable. The windows don’t even close properly, and while they advertise the hotel as having AC, the ancient system has been shut off for the season (in September!) while the heating blasts instead. Imagine being stuck in a stuffy, overheated room with no way to cool down.

The shower dripped constantly, keeping me awake, and after pointing out problem after problem, I was moved FOUR TIMES to different rooms — yet every single one still had no working AC. The inconvenience was beyond frustrating.

The only redeeming factor was the manager, who was kind, apologetic, and genuinely tried to help, but unfortunately, no amount of good service can make up for the fact that the hotel itself is in terrible condition.

If you are coming to Birmingham, please do yourself a favour and DO NOT STAY HERE. You will regret it.
Business Self
10/10
Exceptional
14 Sep 2025
Joyce
The hotel was very convient staff friendly and polite no matter what there job was...
only issue on arrival didnt book breakfast but said we could book later. Saturday night booked breakfast at 10pm on arrival back from day of cricket person wrote it down and said would add to system at breakfast on Sunday we were not on the list.
Otherwise the hotel was outstanding in my view and I would return again.
Leisure Partner
6/10
Pleasant
07 Sep 2025
DAVID

Hm...

Air Con a little noisy and the television had extremely limited channels choice.
Self
10/10
Exceptional
01 Sep 2025
matthew
2nd visit to hotel, the first was not great but this one was outstanding, the service was fantastic, the room is beautiful (some tired areas but kind of adds to the character). I had a suite and i am so glad I did, the rooms were large and had everything you need. However it was the check in experience that stands out, the 2 ladys on check in could not do enough for people. Thank you ladys.
Business_and_leisure Self
10/10
Exceptional
29 Aug 2025
Susan
Hotel in good location, friendly service and comfortable rooms. Excellent breakfast in a lovely setting. Hotel is right in city center so convenient but very noisy outside on a Saturday evening until 12am and then suddenly very quiet. Parking is not convenient and guests might be better to pick a garage closer as even with reduced rate it was expensive
Partner
10/10
Exceptional
27 Aug 2025
Ronald
Easy access from New Station train station as well as shops, pubs, retail, sight seeing and victoria square.
Leisure Friends
8/10
Excellent
20 Aug 2025
Chantalle
We enjoyed our 10 day stay. It is centrally located across from the train station and the mall. You can walk to most of the sites in Birmingham easily. There are some homeless people around but they are not a nuisance though it can get loud at night. The hotel is comfortable with dining options and the staff is kind and helpful. We look forward to another stay soon.
Leisure Partner
6/10
Pleasant
17 Aug 2025
LYNDA

Beautiful hotel - ensure you request quiet room

Lovely hotel. Stayed numerous times. Always had a great experience. We paid extra this weekend for 1 night and we were clearly on the noisy side of the hotel. The noise from music was horrendous. We did raise this at check out and was told next time we book to ring and state we would like a quieter room! Felt like I paid extra to have no sleep. That is my only moan.
Partner
4/10
Poor
17 Aug 2025
Charlotte
Room was very dated. Reception staff unhelpful on arrival due to booking with external provider.
Lots of noise outside my room during the day- preachers talking about God and Donald Trump. During the evening, groups of youths gathered outside the hotel until the early hours listening to music and dancing in the street.
Leisure Partner
10/10
Exceptional
12 Aug 2025
Steven
Just across from the train station. Lots of restaurants in the station and in the neighborhood.
Leisure Partner
10/10
Exceptional
06 Aug 2025
Reno
Great hotel, lovely xlassic suite, and fab location
Business_and_leisure Family
8/10
Excellent
19 Jul 2025
Amanda
None
Business Self
8/10
Excellent
17 Jul 2025
Deanna
We chose this hotel for its proximity to Grand Central Station. It is very convenient, literally right across the road from the train station. The hotel is very nice, with modern renovations and amenities.
The bed in our room seemed quite old, as did the pillows, but the hotel was quiet once we closed the window to the endless horn honking and shouting that makes up the nighttime sounds of Birmingham.
The breakfast was extremely disappointing. We had paid for full breakfast ahead of time. We arrived with plenty of time for our itinerary and waited to be greeted by the staff. After what seemed like forever they gestured us to a table, where we sat and watched as they served everyone else around us. After getting frustrated with being ignored, I approached a staff member to ask if we were supposed to order somewhere else or online.
They looked confused, then someone finally came and took our order. We waited. And waited. And waited. They brought out 2 separate orders that were not ours, but belonged to tables that had come in long after us.
By this point, my husband was fed up and approached the wait staff to ask about our food. Again, met with confusion and no answer. By this point they had made us nearly a hour late for our event, and we left without eating.
The hotel desk staff was gracious enough to refund our money after we explained what happened, but now we had no time to eat.
While I would recommend the hotel , I would not recommend eating at this hotel restaurant.
Leisure Partner
10/10
Exceptional
17 Jul 2025
PETER
Great location for railway station and easier distance to arena
Partner
4/10
Poor
11 Jul 2025
Hyowon

Poor air conditioning

We had 4 night in Burlington Hotel in Birmingham early July 2025. While it was a good hotel overall and the location was good, the main problem was the air conditioning in the room - the room was very stuff and warm, and they had limited the air condition temperature control. I pointed this out to the reception, but they replied that we had to basically stand it. There was a fan in the room so we had to live the very warm night with a noise and disruption of a fan, and it was not helping much. We paid a lot of money for this hotel, and thus it is not acceptable that the nights in the room was so warm and stuffy, making it very uncomfortable to sleep at night.
Friends_and_family Family
10/10
Exceptional
11 Jul 2025
Robert
The staff whilst professional were very welcoming and friendly. The bar was extremely welcoming with a warm ambience and nice atmosphere. Breakfast served traditionally as opposed to the normal in most hotels - buffet style. So convenient for train station, theatres and social venues. Highly recommend.
Leisure Partner
8/10
Excellent
10 Jul 2025
Philip
We did not use many of the facilities on this occasion but the hotel was good and our only issue was our 1 hour wait for breakfast
Leisure Friends
4/10
Poor
07 Jul 2025
Nicholas
-
6/10
Pleasant
23 Jun 2025
Jacqueline
The room was very noisy from the outside courtyard load of generators make lots of noise. The hot water took forever to come through.
Partner
10/10
Exceptional
22 Jun 2025
Rahma
Good customer service and excellent facilities
Partner
8/10
Excellent
22 Jun 2025
Anita
Great location, good stay, hotel is tired looking in the public areas though. Our loo did not flush well.
Friends_and_family Family
10/10
Exceptional
15 Jun 2025
Lee
One night stay for my mums 83rd birthday, location is perfect, right next to New Street Station. The rooms we were allocated were spacious and quiet. The breakfast was amazing too!
Friends_and_family Family
8/10
Excellent
14 Jun 2025
Adrian

Room fine but know your surroundings!

The room was clean, well-equipped and large so value for money in that respect. It appears to be the old Britannia Hotel and is looking a bit dated. Handy for the Central Station making it easy to get around but the immediate area is not particularly nice, especially later at night so be prepared and have your wits about you!
Partner
10/10
Exceptional
09 Jun 2025
Jay
Really good room and stay. - bar could be improved but everything else is amazing.
Business
10/10
Exceptional
05 Jun 2025
Douglas
We thoroughly enjoyed staying at the MacDonald Burlington Hotel. It is conveniently across the street from the train station, but the room is very quiet. It is central in town, making the walk to various tourist sites, restaurants, shopping, etc. easy. Very friendly and helpful staff.
Partner
10/10
Exceptional
04 Jun 2025
Jade
Were really accommodating to putting me on the lowest floor. Friendly and helpful staff. Would 100% stay again.
Self
10/10
Exceptional
27 May 2025
Gina
Really nice hotel with really beautiful rooms.
Leisure Self
10/10
Exceptional
19 May 2025
william

fantastic hotel in central location

Great location,
Partner

Location & surroundings

Macdonald Burlington Hotel
New Street, 126, Birmingham, United Kingdom

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Macdonald Burlington Hotel

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