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Hotel Du Vin Bistro Birmingham

Birmingham · United Kingdom

Church StreetView location

8.6/10Excellent1,003 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort8.8/108.8
Condition8.4/108.4
Location10.0/1010.0
Neighborhood9.0/109.0
Amenities8.6/108.6
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  • Business hotels
  • Sustainability certification
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Du Vin Bistro Birmingham

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services. Satisfy your appetite for lunch or dinner at the hotel's restaurant, Bistro du Vin, or stay in and take advantage of the room service (during limited hours).

Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily for a fee. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.

Make yourself at home in one of the 66 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Distances are displayed to the nearest 0. 1 mile and kilometer.

Read more about this hotelShow less

A stay at Hotel du Vin & Bistro Birmingham places you in the heart of Birmingham, within a 15-minute walk of Utilita Arena Birmingham and Bullring & Grand Central. This hotel is 0.5 mi (0.9 km) from The Mailbox and 3.3 mi (5.2 km) from University of Birmingham.

Make yourself at home in one of the 66 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of conference space and meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Green Tourism Program Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately GBP 24 for adults and GBP 12.50 for children
    • Nearby parking fee: GBP 18.60 per day(1640 ft away; open 24 hours)
    • Pet fee: GBP 25 per pet, per night
    • Service animals are exempt from fees
    • Rollaway bed fee: GBP 30.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Birmingham Cathedral 0.2 km / 0.1 mi
Birmingham Museum and Art Gallery 0.3 km / 0.2 mi
Chamberlain Square 0.4 km / 0.2 mi
Victoria Square 0.4 km / 0.2 mi
Birmingham Town Hall 0.4 km / 0.3 mi
Birmingham Christmas Market 0.5 km / 0.3 mi
High Street 0.6 km / 0.3 mi
St. Paul's Church 0.6 km / 0.4 mi
Centenary Square 0.6 km / 0.4 mi
Birmingham Children's Hospital 0.6 km / 0.4 mi
Bullring & Grand Central 0.6 km / 0.4 mi
Library of Birmingham 0.7 km / 0.4 mi
Moor Street Railway Station 0.8 km / 0.5 mi
International Convention Centre 0.8 km / 0.5 mi
Broad Street 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 66
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg) not available in all roomsExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
Show 36 more facilities & services
  • Room serviceExtra charge
  • Laundry service
  • Multilingual staff
  • Air conditioning in public areas
  • Lift access
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • Dining area: 2
  • Clothes dryer
  • Electric kettle
  • Towels and bed linen
  • Bar
  • Restaurant
  • Non-smoking area
  • Banquet hall
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room
  • Business centre
  • PubExtra charge
  • Green Tourism
  • Breakfast
  • Breakfast served to the table
  • Continental breakfast
  • Hot breakfastExtra charge
  • Breakfast a la carteExtra charge
  • À la carte dinnerExtra charge
  • Set menu dinnerExtra charge
  • Breakfast and dinnerExtra charge
  • No alcohol is servedExtra charge
  • Vegetarian mealExtra charge
  • Non-smoking establishment
  • Minimum check-in age: 18
  • Cash Free
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 28 m²SUI.ST-1
    SUITE STANDARDPhoto unavailable2 photos

    Hotel Du Vin Bistro Birmingham

    SUITE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 24 m²SUI.ST-14
    SUITE STANDARDPhoto unavailable7 photos

    Hotel Du Vin Bistro Birmingham

    SUITE STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-14

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSIC • 1 Bedroom • 16 m²DBL.AS
    DOUBLE CLASSICPhoto unavailable2 photos

    Hotel Du Vin Bistro Birmingham

    DOUBLE CLASSIC

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXE • 1 Bedroom • 18 m²DBL.DX
    DOUBLE DELUXEPhoto unavailable4 photos

    Hotel Du Vin Bistro Birmingham

    DOUBLE DELUXE

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BEDDBL.AS-QN

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    DOUBLE CLASSIC QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    Hotel Du Vin Bistro Birmingham

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 37 m²SUI.ST-17
    SUITE STANDARDPhoto unavailable5 photos

    Hotel Du Vin Bistro Birmingham

    SUITE STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-17

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Du Vin Bistro Birmingham

8.6
Excellent
1,003 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
8.4 /10
Location
10.0 /10
Neighborhood
9.0 /10
Amenities
8.6 /10
100 reviews shown
8/10
Excellent
09 Jul 2026
Marc
Was a little surprised that the place was not as nice as the photos. I know an old hospital must be difficult to renovate and maintain but was expecting better for the price.
Self
6/10
Pleasant
06 Jul 2026
Sarah
Theb
10/10
Exceptional
05 Jul 2026
Alex
Perfect stay for the night, the room is absolutely amazing at this hotel always nice and big and clean
4/10
Poor
28 Jun 2026
Carlos Miguel Prieto
This is a Ok hotel. Not unique.
Family
8/10
Excellent
24 Jun 2026
Lai-Sze
If you want a hotel with character, e.g. period features, high ceiling etc and is very close to the train station yet far enough away from the city hubbub. Then this is your hotel!
Self
10/10
Exceptional
23 Jun 2026
Iain
Convenient location with usual high standards. Great food.
Self
10/10
Exceptional
15 Jun 2026
Janice
Room was gorgeous and location was centre of town perfect for getting about. The cost of the breakfast was expensive for what I ordered but it was very tasty
Self
10/10
Exceptional
11 Jun 2026
Samuel
Very comfortable, stylish decor.
Partner
8/10
Excellent
08 Jun 2026
Mark
Nice hotel, very clean and tidy. Great location. Slightly annoying that all 4 USB ports in the room didn't work, meaning we couldn't charge phones, but staff were friendly and lent us a spare USB plug.
Partner
8/10
Excellent
30 May 2026
bryan
Room okay recently refreshed with improved air-Con. lighting is very poor in this room and badly planned. This room Geoffrey Morrell requires another table lamp, stand alone or desk lamp.
Partner
10/10
Exceptional
27 May 2026
Fi
Hotel is well situated and close to many bars and restaurants along Colmore and in the Cathedral quarter. Easy to find and a short walk from New Street train station.
Staff were welcoming and helpful and check in was quick and easy. The room was well set up and had plenty of space to relax in. We did have a couple of drinks in the comfortable and well stocked hotel bar - excellent service!
Comfortable and well set up overall and a lovely stay even if it was only one night.
Would recommend.
Partner
6/10
Pleasant
26 May 2026
umesh
Generally ok should offer promo not let the customer know if they can offer it or not...
10/10
Exceptional
20 May 2026
Charles
Very comfortable and well maintained hotel in a lovely classic building. Great staff and a cozy bar.
Partner
10/10
Exceptional
10 May 2026
David
Great stay best bathroom
Partner
2/10
Poor
10 May 2026
Lewis
Staff tud
10/10
Exceptional
06 May 2026
Daniel
Beautiful building, great location.
Interior well kept although renovations are needed...

Overall, great stay
10/10
Exceptional
04 May 2026
sinead
Greatxstay and lovely deluxe room
Friends_and_family Friends
10/10
Exceptional
04 May 2026
Bhavisha
Second stay here absolutely love it, so clean, well maintained boutique style, excellently comfortable beds and pillows. Very central location got such a great deal. Will defo come back
Partner
8/10
Excellent
29 Apr 2026
Richard
Good room and good value on Sun night in April. Bit sad about lack of baked beans for breakfast, seems odd thing to run out of, but breakfast was still good. Staff on check in was very friendly, a natural, which is always nice.
8/10
Excellent
26 Apr 2026
Tegan
It was good, the staff were helpful and the room was clean. But the location was very loud with all the noise outside
Partner
10/10
Exceptional
15 Apr 2026
Catherine
Friendly welcome on arrival, anniversary message left in the room , character room with amazing bathroom . Great stay to celebrate our wedding anniversary.
10/10
Exceptional
06 Apr 2026
Deborah
Beautiful hotel, well situated, lovely tea and coffee, quality bathroom products. And the comfiest bed ever!!! Highly recommend this hotel
Partner
10/10
Exceptional
03 Apr 2026
Dalbir
Did not have breakfast but bar and room excellent
Partner
10/10
Exceptional
10 Mar 2026
Fiona
Lucky to have an upgrade to a junior suite which was amazing - thank you! Breakfast was delicious too!
10/10
Exceptional
07 Mar 2026
Alex
Extremely friendly staff. Our room was exceptional. The hotel is beautiful and we will definitely be back.
Partner
6/10
Pleasant
07 Mar 2026
Ivan
The hotel is tired and halls and bedroom doors could do with a paint job. The bed was comfortable. Good location.
Business
10/10
Exceptional
03 Mar 2026
Sadie
Beautiful hotel in a great location. Staff were extremely friendly and accommodating. Room was beautiful with the most comfortable bed ever!
Friends
10/10
Exceptional
21 Feb 2026
Ben
Better than I expected, the room was huge , very clean and the staff were great 100% stay again
Partner
10/10
Exceptional
04 Feb 2026
DAVID
What a great welcome! Lovely lady on reception who was very chatty, very professional, and a pleasure to talk to
Business
8/10
Excellent
02 Feb 2026
Simon
Attentive and helpful staff
4/10
Poor
27 Jan 2026
Angela
The room was pretty and the bed was really comfortable.
Unfortunately I was woken up at 1.30 am and then another 4 times by the towel rail in the bathroom sounding like a jackhammer in the next from.

Very scary and an awful experience.
Business
10/10
Exceptional
25 Jan 2026
Andrew
Amenities and bed is very comfy
Leisure Partner
10/10
Exceptional
09 Jan 2026
SHAUN
Great hotel, really friendly staff. My room was great and it's one of the most comfortable beds I've slept in!
Business
10/10
Exceptional
08 Jan 2026
Chelsea
Great room and staff
10/10
Exceptional
03 Jan 2026
Joan
Breakfast was good. The room was very nice and comfortable. I really like the rooms having babes and not numbers along with traditional theme.
Friends_and_family Family
4/10
Poor
31 Dec 2025
David
The leg on the bath was broken, the restaurant was understaffed and the breakfast was cold by the time it got to us
10/10
Exceptional
27 Dec 2025
Natasha
Comfort and friendly staff
4/10
Poor
19 Dec 2025
Nici
Room standard poor. Portable heaters, radiator not working. Cracked sink. Lack of lighting. Tv not working. Corridors very shabby. Very disappointing as this used to be a fabulous hotel. However the staff are very pleasant.
Leisure Friends
8/10
Excellent
17 Dec 2025
Nazia
Really clean and spacious room. Lovely bath, shower and bed.
Business
8/10
Excellent
16 Dec 2025
Joy
Great location, comfy bed, however the room was very noisy (corridor noise). Also construction work is ongoing- nice drink token left to recognise this. One issue is the lobby, the entrance doors are very hard to open by yourself with bags as you are on the stairs. But overall good stay.
Partner
6/10
Pleasant
15 Dec 2025
Ada
It’s beautiful building, rooms are nice but few issues:
- radiator in bedroom doesn’t work so had a portable one
- poor lighting in bedroom, only one spotlight in the room, bathroom lighting very bright
- radiator in bathroom is really loud when switched on
- window had a gap, not sealed so a slight breeze would come in
- on arrival no info was shared on breakfast or complimentary drinks
- room names are different and quirky but logistically annoying, had to do a full loop when on my floor trying to find my room, receptionist could have informed left or right for my room..!!!

Not sure I’d stay again but it is beautiful building.
Leisure Partner
6/10
Pleasant
14 Dec 2025
Mandie
Expected more of a Hotel du Vin based on stays at other ones. Seemed like they needed more staff and the hotel looked a bit tired. Lucky we got to breakfast before the rush and they ran out of juice and had a massive queue at the coffee machine. The cooked breakfast was nice, the bed was big and comfy and the towels were big. Will probably look for somewhere else next time.
Partner
10/10
Exceptional
14 Nov 2025
Simon
We stayed in an absolutely beautiful junior suite, with an exquisite bathroom, shower and toiletries. Staff were welcoming and courteous. We had drinks in the smart but still cosy and comfortable Bubble Bar and breakfast the following morning was served in the lovely restaurant and was delicious. As expected, an excellent hotel.
Partner
8/10
Excellent
31 Oct 2025
Peter
Lovely hotel. Clean, great location and fab staff.
Business
10/10
Exceptional
27 Oct 2025
bryan
always a good fine choice
Business Partner
8/10
Excellent
27 Sep 2025
Matthew
am writing to formally raise my concerns regarding my recent stay at your hotel. Unfortunately, my experience fell far below the standard I expected, and I feel compelled to request either another stay or a refund.

The issues began when the blind pull cord in my room broke. The response time to fix this was slow, and what should have been a quick resolution turned into a major disruption. Initially, I was told I would be moved to another room, so we packed up our belongings. However, instead of being moved, staff entered the room with ladders to attempt repairs. This was both unprofessional and intrusive, particularly as I had to explain to them how the blind should be fixed.

On returning later that evening, I expected to find the room reset, blinds drawn, and bed turned down, but this was not the case. The sofa in the room was also in an unacceptable condition, with heavy staining that made it unsuitable for use. Frankly, it is not of a standard I would expect to find in any hotel, let alone for the price I paid.

While I understand renovations may be ongoing and note that a couple of complimentary drinks were offered, these do not address the fact that the room itself was not up to standard and the service was poorly managed.

Given the above, I believe it is reasonable to request either a refund or the opportunity to return for another stay under improved conditions. I hope you will take this matter seriously and provide a prompt resolution.
Partner
10/10
Exceptional
17 Sep 2025
dominique
Always a fabulous hotel , nice quality beds , fabulous bathrooms .
Leisure
10/10
Exceptional
17 Sep 2025
DENISE

Birmingham Trip

Lovely hotel, really courteous polite staff.
Business
10/10
Exceptional
11 Sep 2025
Liz

Lovely quirky hotel with a massive comfy bed!

Overnight stay for a work dinner - lovely comfy bed, nice bar downstairs, good shower - no complaints!
Business
10/10
Exceptional
07 Sep 2025
Nomathemba
Lovely hotel in a great location.
10/10
Exceptional
26 Aug 2025
Anita
Great hotel, bistro, bar and food wonderful.

Missed breakfast daily as had to be out pre the restaurant opening which was a real shame.
Leisure Partner
10/10
Exceptional
19 Jul 2025
Lee
Excellent hotel in great location, loads of bars and restaurants in walking distance
Leisure Partner
10/10
Exceptional
07 Jul 2025
Peter
Very helpful and friendly staff, room was lovely and bar area nice to relax in.
Leisure Self
6/10
Pleasant
07 Jul 2025
Peter
Good central position. a bit soulless. Service limited, no one to help with bags. Nice room but would go somewhere else next time.
Leisure Partner
6/10
Pleasant
28 Jun 2025
James
I was just expecting more I think. The room felt very tired and dated, although the room was large, it was dark and not very welcoming. All the fixtures and fittings were tired around the edges, and quite dusty. The bathroom was large and the shower huge and to be fair was all very clean. Toiletries etc lovely touch. Bed very comfortable and I slept well. I just think as I say, the room I was in was tired and nothing special. I only stayed for one night and if I had been staying any longer I think I would have been quite disappointed.
Business Self
6/10
Pleasant
20 Jun 2025
John
Unfortunately our stay was a little disappointing for this standard of establishment.
It was lovely to get upgraded to a junior suite and receive a complimentary drink in the bar. The room was starting to look a bit tired, but the bed was comfy and its always nice to find some fresh milk in the fridge.
We had dinner in the restaurant where we both has the Entrecote Steak, whilst mine was no better than ok my wife's was mostly fat and gristle in all honesty not acceptable considering they are £35 each.
But to be fair they removed Mel's steak from the bill without argument.
So all-in-all not an unpleasant stay but not really upto the standard we have come to expect from Hotel du Vin.
Partner
10/10
Exceptional
14 Jun 2025
Peter
Short business trip.b
8/10
Excellent
14 Jun 2025
VERNA
Great and gre
Business
4/10
Poor
28 May 2025
Mohammed
Stayed in room Taylor Port for 1 night with my wife. Room was fine, but the bathroom was a disgrace. Stains in the toilet and sink, while the shower dispensed only very hot water on the coldest setting. I call it a shower despite it being a fixed shower head from above and not the handheld ones, which most hotels have - not to mention it wasn’t a standalone shower but combined with the bathtub. I was so disappointed I checked out early and stayed in the hotel down the road, namely Grand Hotel. I’ve stayed in HDV at least 20 times, but based on my recent experience I shall not be returning.
Partner
10/10
Exceptional
28 May 2025
Frazer
Room was very dated. Food and drinks were excellent
Business
8/10
Excellent
26 May 2025
Sean

Good stay

Good stay. Pommery room. Breakfast service great. Dinner service ok. Toilet seat needs replacing
Partner
10/10
Exceptional
26 May 2025
Martyn
Perfect stay
Partner
10/10
Exceptional
26 May 2025
Laura
Stay was excellent, friendly staff and free glass of wine on arrival
Leisure Family
10/10
Exceptional
26 May 2025
John
Loved everything about the hotel! Great location, great service, great breakfast, very comfortable.
Leisure Partner
10/10
Exceptional
26 May 2025
Anthony
Food and drink were excellent,room was amazing.
8/10
Excellent
21 May 2025
Verified traveler
On check in was asked questions twice, felt staff following a script. The room was very dark, it was impossible to do make - up in bedroom.
10/10
Exceptional
18 May 2025
Sanjay

Good weekend break hotel

All good lovely hotel with good service and food and clean and tidy great location
Friends_and_family Family
10/10
Exceptional
17 May 2025
Nick
Centrally located with great charm, the best water pressure in Birmingham
8/10
Excellent
15 May 2025
Helen

It’s fine but not amazing

I wasn’t bowled over, the hotel could do with a make over, it’s fine but not amazing.
Partner
4/10
Poor
10 May 2025
Verified traveler
It was very dirty. Wasn’t clean enough.
Partner
8/10
Excellent
08 May 2025
Verified traveler
The bed was very small and not particularly comfortable.
The window latch was broken so I was stuck with an open window and a bit of noise.
Partner
10/10
Exceptional
06 May 2025
anna victoria
The hotel bar man who worked on Saturday night was Amazing and our trip would not of been the same without his hard work, efficiency and kindness ! ( we forgot to get his name) but thankyou so much !
10/10
Exceptional
01 May 2025
Graham

Lovely stay

Lovely stay in a really nice hotel
Looking very slightly grubby round to the edges but I think this added to the charm
Amazing breakfast and excellent dhiwer
Business
10/10
Exceptional
29 Apr 2025
Julie

Excellent city centre hotel in quiet location

Lovely hotel in great position for theatres, restaurants etc. All Hotel de Vin are in quirky buildings this being the old eye hospital so do not expect your normal rooms. Our room was very large & the bathroom enormous with the largest shower I have ever seen along with a glorious deep free standing bath.
Very comfortable, excellent bed linen & toiletries. Staff extremely pleasant.
Partner
10/10
Exceptional
24 Apr 2025
Kayla

A blessing

It was amazing! I took my first trip in 7 years and the hotel did not disappoint! Thank you all for your hospitality I will definitely try to come back again in the future!
Self
10/10
Exceptional
19 Apr 2025
Jane
Lovely rooms. Lovely staff. Would totally recommend!
Business Self
10/10
Exceptional
31 Mar 2025
David

Great Hotel

Great Hotel, great location
Partner
10/10
Exceptional
30 Mar 2025
Eleni
The staff are excellent. The property is stylish and intimate. Excellent breakfast and the bar area outstanding. The lift wasn't working but the staff helped so much
Leisure Self
6/10
Pleasant
16 Mar 2025
David
Lift broken, just lacking in character
8/10
Excellent
15 Mar 2025
Alexander

If 4.9/5 was an option I'd rate it that.

So yes I would recommend Hotel du vin, with a few caveats
First, the room was lovely, bed was very comfy, and the staff where amazing! Full 5 star treatment. Lovely furnishing, and overall a really nice hotel.
The reason it's not 5 stars from me, the toilet handle wasn't working, you had to pump it to get it to flush and it felt like it may break when you did pump it. The toilet seat wasn't placed right so when you sat on the toilet you would get knocked in the back with it. It was quite funny, or at least we laughed about it, but not ideal and not what I would expect from a suite. The overall comfort level was high, and the bed could sleep 5 with how big it was. Extremely comfy. shower head was at a funny angle so I had to stand really close to the shower dial, which defeats the point of having a massive walk in shower but still a great room, the air freshener flashed blue at night so it was like having a mini police car in the room, once again we did laugh about this and it was simple enough to just unplug it.
The main issue we had is on the last night we returned quite late from our day out and took the lift back to the 3rd floor, when we got to the second floor the lift stalled on 2 then the screen flashed, lift failure!! We both look at each other in a panic then laughed, as we reach for the call button the lift shuddered and started back up and reached the final floor. This is in no way the staff or hotels fault, so my advice is to take the stair!! 4.9/5, thanks hdv
Partner
10/10
Exceptional
09 Mar 2025
Claire
Great hotel, comfortable, bathrooms nice and big. great location- fabulous wine!

Downside- room was too hot, no option to turn heater off which needs addressed.
Breakfast needs improvement- not the selection but functionality - I think chef was having an off day :)

Leisure Family
10/10
Exceptional
04 Mar 2025
Peter

Great stay

Always excellent service and ambience. I love HdV, they are cut aboe any other chain hotel.
Business
6/10
Pleasant
09 Feb 2025
Simon

Lack lustre customer service.

After negotiating a very heavy stiff front door we were greeted by a very underwhelming welcome. We explained we were early and would like to leave our bags. The receptionist took my detail and issued us with bag tags. We went away and came back and the same receptionist had forgotten us and the exchange we had literally 3 hours previously. We finally got to the room which was lovely except no heating in the bathroom or shower gel in the dispenser. I mentioned this to reception on check out and was given a half hearted apology…. On a plus the staff in the bar were excellent !!
It’s a shame that you use this site and use your points to treat yourself and the hotel looks down on you… also no breakfast included with the stay… poor value for money on something that should of been a lovely experience
Partner
4/10
Poor
08 Feb 2025
Verified traveler

Good hotel needs an upgrade

The hotel needs to up its game. In need of a major refurbishment. Still hanging onto 2001 facilities
Business
4/10
Poor
27 Jan 2025
Phillip

Hotel not living up to the Hotel Du Vin Brand Name

Reserved a luxury room with breakfast. Two out three lamps in room did not work. Shower sealant worn, dirty and needs replacing. Problem with plumbing. No hot water. Shower ran cold. No apologies.
Partner
10/10
Exceptional
24 Jan 2025
Sarah
Fabulous hotel, beautiful rooms and extremely comfortable bed
Leisure Partner
6/10
Pleasant
20 Jan 2025
Verified traveler
Room was excellent, reception very helpful and informative however what let the hotel down was the breakfast.
We had to ask on numerous occasions for tea and coffee as the coffee machine had run out, followed by a half a cup of lukewarm coffee and then it took 10 minutes to find breakfast teabags. My choice of breakfast was avocado on toast- the toast was so soggy it was inedible and the poached egg was going towards the hard side - pretty grim.
Is this due to being a Monday morning when most chefs have a day off ?
Business
2/10
Poor
14 Jan 2025
Peter

Very Poor Conditions

It was awful, the heating was not working, two small oiled filled radiators were insufficient, no extra blankets for the bed so I used two bathroom towels to cover the bed in able to sleep. Service was very poor but the staff were kind, made every effort and did their best under the circumstances. The Dining area was not up to standard with a buffet lunch with no napkins or butter available. The tea & coffee facilities were poor for a business meeting. This hotel is not in a good state of repair, the meeting room was cold because the air conditioning only produced cold air. This hotel is way below European standards and the room charge was high. I was not offered any compensation whilst my colleague was waived his room charge.
Business
4/10
Poor
14 Jan 2025
Verified traveler
Hotel is beautiful but in real need of refurbishment. The heating doesn't work properly and the noise from the ventilation systems makes it very hard to sleep. The thermostats aren't controllable from the rooms so it's impossible to stop the noise overnight. Breakfast was ok but not up to normal Hotel du Vin standard, with a long wait before orders were taken and staff not noticing when the stock of clean cups ran low and the urn ran out of water. On a positive note, the maintenance team attended and organised a room change very promptly when incredibly hot water kept running out of the cold water tap! I stayed as part of a group and all of us experienced separate issues, so unfortunately this wasn't a one off. It's a real shame as the building is beautiful but in urgent need to better upkeep.
Business
10/10
Exceptional
11 Jan 2025
Damian

Good location. Comfy stay

Nice stay, took an upgrade, huge bedroom and bathroom. I would say a bit tired in areas .
Partner
10/10
Exceptional
29 Dec 2024
Amar
The hotel has beautiful Victorian decor. The room was spacious and clean. Well maintained. Staff were very friendly and helpful.
Highly recommend.
Leisure Family
6/10
Pleasant
21 Dec 2024
Emily
It’s alright, not bad but nothing special.
10/10
Exceptional
15 Dec 2024
Ian

Fantastic for Christmas market

Really lovely time with the girlfriend visiting the Christmas market.
Partner
10/10
Exceptional
15 Dec 2024
Janice
Lovely stay in a beautiful room, great breakfast
Partner
8/10
Excellent
22 Nov 2024
Verified traveler

Warm and comfortable with good central location

Our deluxe room was warm with a very comfortable bed and bedding. The bathroom was a good size with a bath and a shower with a large head. The towel rail was on so the towels were warmed. Unfortunately the water was tepid when we wanted to shower in the morning. On contacting reception we were told that hot water would be available in an hour, too late for us. However, on checking out we were refunded 50% of our stay charge so felt that was very fair. Dinner in the bistro was very good although service charges for both food and drink rather steep.
Partner
10/10
Exceptional
04 Nov 2024
Karen
Great stay thank you
Leisure Partner
10/10
Exceptional
25 Oct 2024
Taljinder
Very nice
8/10
Excellent
23 Oct 2024
Sarah
Great position for central B'ham. Room was ok, bed was too short and i'm only 5 ft 8 inches. The bathroom was a bit dirty. Otherwise, it was ok.
Business Self
8/10
Excellent
22 Oct 2024
Heather

Hotel du vin Birmingham

Excellent location - very central. Room was lovely - very comfort bed - loved the bathroom and roll top bath.
Unfortunately o e of the blinds in our room was broken meaning we couldn't block out the light from the permanently illuminated office block opposite which was a bit annoying.
I would use the hotel again though as the blind was only a minor blip
Partner
8/10
Excellent
21 Oct 2024
Verified traveler

Perfect base for night in Birmingham

Really lovely hotel, deluxe room was exactly what you'd expect.
Partner

Location & surroundings

Hotel Du Vin Bistro Birmingham
Church Street, Birmingham, United Kingdom

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Hotel Du Vin Bistro Birmingham

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