Mercure Birmingham West Hotel

8/10

Excellent

20 Jun 2026

IAN

£10 parking per night. We didn't expect that.

Partner

8/10

Excellent

14 Jun 2026

Sarah

Firstly I just want to point out how well kept the rooms are as well as the restaurant and reception area. Lovely hotel, friendly staff especially the staff we met at breakfast and on that note what an amazing breakfast it was, plus fresh eggs! We did have a wonderful stay. The one thing to let this hotel down was the pool, jucuzzi area. We felt it is in desperate need of an upgrade, lots of things not working but just the interior needs a bit of TLC painted and cracks here and there. My husband said the male changing rooms were awful and dirty. Over all a pleasant stay, loved the king bed in our room and glad we upgraded . We would stay again however wouldn’t book purely for pool facilities, pool is also very small which I know can’t be changed but is in need of a makeover.

Partner

4/10

Poor

11 Jun 2026

Saad Mahmud

Had to change rooms as AC not working. Rooms are dated. Long wait at reception.

Good parking spaces

Self

6/10

Pleasant

09 Jun 2026

Christopher

Gentleman at check in was very helpful and a lovely chap

Self

2/10

Poor

02 Jun 2026

Reina

Upon arrival, we were informed the pool is faulty and can’t be accessed. The carpet on the hallways was extremely dirty. The room has very poor lighting. The bathroom had only a shower so it’s not convenient if you don’t want to wet your hair. There was dirty plates and rubbish left infront of most rooms for hours. Also, for breakfast, I would rate it 5/10. The buffet was stored in rusted heavy bowls and lids you will have to lift up. Also there was no hot chocolate just coffee and tea bags. Marcus, who was at the breakfast area was very helpful. I won’t recommend this hotel at all. And it’s definitely not a 4 star hotel, may a 2 star.

Partner

4/10

Poor

31 May 2026

Majar

I was very disappointed with my stay, especially as this hotel is advertised as a 4-star property.

The swimming pool was not in use during our visit, which was one of the facilities we were looking forward to using. The double rooms were also much smaller than expected.

We had to change rooms three times because of problems with the air conditioning. Despite these room changes, the air conditioning still did not work, and we had to sleep in an uncomfortably hot room. The reception staff were helpful and cooperative and provided us with a fan, which was appreciated. However, given the weather conditions, the fan was simply not enough to keep the room comfortable.

The breakfast was disappointing, with limited choice and nothing that reflected a 4-star standard.

Another inconvenience was the lack of a telephone in the room. Whenever we had a problem or needed assistance, we had to walk to reception rather than being able to call from the room.

While the reception staff did their best to help, the overall facilities and comfort did not meet the standards I would expect from a 4-star hotel.

Friends_and_family Family

10/10

Exceptional

31 May 2026

John

The staff at the hotel were very friendly and chatty, really helpful too. The room was clean and the hotel stay included free access to the gym/fitness centre which was a lot better than could be reasonably expected, as well as a jacuzzi and a steam room. The pool was out of order and I didn't try the breakfast as I had an early morning for an event but would definitely stay again if I'm in the area

Friends

10/10

Exceptional

19 May 2026

Rauni

Thanks for a great stay. The breakfast was really good 👍

10/10

Exceptional

16 May 2026

SIMON

I had a great stay at this hotel, for business or leisure it’s a great choice.

Also, Marita on reception, helped me enormously when I lost my wedding ring! She went above and beyond the call of duty to help me get it returned, answering my (several worried) calls and generally being fantastically helpful and kind over several days. I can’t thank her enough!!! Highly recommend Marita and the hotel, well done all!! SN

Business

10/10

Exceptional

14 May 2026

Asif

Clean room

Partner

6/10

Pleasant

10 May 2026

Lisa

Check-in was great, the gentleman on the desk was helpful and friendly. In all honesty the whole hotel is a bit tired looking, carpets worse for wear, damp smell outside the lifts. Our room was nice enough although the bed was a bit soft for me. Jacuzzi wasn't working which was a bit disappointing. Shortage of staff both in the bar and at breakfast. Generally it was ok though, just needs a bit of work.

Partner

8/10

Excellent

23 Apr 2026

Sam

Reception area and bar were very clean. Room was spotless. Receptionists were so so helpful. Only thing is that there was no notification either on the printed sheet, or by the leisure centre receptionists, that there was a water babies class taking place taking up half the pool. If that had been mentioned, we wouldn't have gone to the pool.

Partner

10/10

Exceptional

14 Apr 2026

Benjamin

The breakfast was good. The staff were very polite and helpful and friendly.

8/10

Excellent

14 Apr 2026

Richard

Always seem to get a room furthest from reception, however clean, comfortable and quiet. Good facilities although can get busy in the pool and gym at certain times, ease of location M5/M6 junction makes for a good overnight business stay. Plenty of car parking (chargeable) and a good 10-15 minute walk into West Bromwich town centre.

Self

8/10

Excellent

12 Apr 2026

Stuart

The hotel is good looked a bit dated but the inside was really nice. The room itself I had booked a standard double but was allocated a compact double. There were a few stains on the carpet looked like wine and a rack in the sink. These did not affect my stay the bed was comfortable and the room clean.

The staff were pleasant and helpful. The breakfast was good, great selection of food.

The only thing I would say let it down was yhe additional £10 for parking

Self

10/10

Exceptional

11 Apr 2026

Lyn

Clean comfortable room. Lovely breakfast. Pleasant helpful staff.

Friends

8/10

Excellent

11 Apr 2026

Kiran

clean room, staff were very helpful, rooms are on the smaller size but cant complain for the price

Friends_and_family Friends

4/10

Poor

08 Apr 2026

Howard

On Saturday night there was a continuous humming in the room and no hot water. On the Sunday morning there was no water at all in the bathroom. I did complain and received a refund, but I won't be staying there again.

10/10

Exceptional

06 Apr 2026

Claire

Lovely stay

Partner

10/10

Exceptional

04 Apr 2026

Chelsy

Absolutely amazing staff are lovely defo be booking an staying again xxx

Partner

8/10

Excellent

02 Apr 2026

Natalie

Shower was either too hot or too cold
Light flickered on in the night a few times

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Philip

The room was decent. Comfy bed. Things were a bit tired in the room like the sink was cracked and chipped.
We had room service. It took a decent length of time to get our food. But unfortunately the food wasn’t very hot. Had to eat quite quickly as it was only barely warm.
Good price for the room though.

Partner

4/10

Poor

30 Mar 2026

Pooja

During breakfast coffee machine was not working, no phone in the room, no storage/cupboard in the room, cleanliness was average, asked for boiled egg but was told it will take 15 minutes.

Friends

6/10

Pleasant

29 Mar 2026

Amy

Breakfast was okay, nothing great. Had to pay £10 for parking, which I was not made aware of. The room had some bad stains on the carpet. There was a loud sound all night, felt like being inside a tumble dryer. We have stayed in much nicer hotels in Birmingham which were a lot cheaper.

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

True Refrigeration Uk Sales -

Ok for work but you wouldn’t want to stay here as a treat.

6/10

Pleasant

18 Feb 2026

Karen

Just a little under whelming , tiny tired room, cold hallways. Dirty breakfast room

Self

10/10

Exceptional

15 Feb 2026

Claire

Room was lovely and clean , has a great sleep

Partner

8/10

Excellent

11 Feb 2026

Petra

Clean room and comfortable bed

Business

4/10

Poor

10 Feb 2026

Rebecca

Room was fine and the food was okay but the rest of the hotel is very run down, especially given the price of the rooms. The pool and spa area was absolutely filthy, and in desperate need of updating. Parking is an additional cost also so be aware of that.

Business

8/10

Excellent

30 Jan 2026

stephen

Friendly staff, comfortable room, good breakfast

Business

10/10

Exceptional

22 Jan 2026

Helen

Very comfortable bed, good shower, friendly staff and good breakfast! We chose for being dog-friendly and will be back if we visit family in the area again!

Partner

10/10

Exceptional

14 Jan 2026

Neil

Reception Team gave excellent service

Business

10/10

Exceptional

05 Jan 2026

DAN

I didn't use breakfast, so I can't comment about it. I am not qualified to characterise the eco-friendly aspects. It is annoying that the survey doesn't allow alternative options for answers. However, my stay at Mercure Hotel West Bromwich was fine. The staff was friendly and helpful when I had situations. I can't mention the names of all staff, because not so many had a badge with the name. I mentioned in a previous of my reviews the name of Marita, purely because she wear a badge, but all her colleagues were super fine. The room was spacious, clean and quiet. The speed of internet... has room for improvement.

Business

10/10

Exceptional

03 Jan 2026

DAN

The room was clean and spacious. All the staff was friendly and ready to help. I really appreciated the upgrade that I received.

Business

10/10

Exceptional

03 Jan 2026

ANDREA

Staff were very helpful. Hot tub was a bonus enjoyed our stay.

Partner

10/10

Exceptional

01 Jan 2026

Oliver

Yes

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

DAN

The staff was courteous and friendly. The room was found fine and clean. Parking is sufficient for the number of guests. SPA facilities was fine.

Business Self

10/10

Exceptional

23 Dec 2025

DAN

The kindness of staff was remarkable. The room was nice and clean. All in all, everything was fine.

Business

10/10

Exceptional

20 Dec 2025

DAN

Everything was fine, and the staff very friendly and promptly responded to requests. I am not qualified to evaluate the eco-friendlessness.

Business

10/10

Exceptional

17 Dec 2025

Emma

A very last minute stay after being let down by another property. The reception staff went above and beyond. Room was clean and had the most comfortable bed I've experienced in a hotel. We didnt have time to use the pool etc but did dine in the restaurant for dinner and breakfast. Food was lovely with gluten free options. Would definitely stay again.

Partner

10/10

Exceptional

16 Dec 2025

DAN

The room was not ok, but I was promptly moved into another room, from which moment everything went well.

Business

10/10

Exceptional

15 Dec 2025

Louise

Clean room and excellent Customer service

Leisure Partner

10/10

Exceptional

14 Dec 2025

Samantha

Excellent hotel, although coyld hear room upstairs walking around at midnight. Would definitely return.

Partner

8/10

Excellent

14 Dec 2025

Ross

Not a great hotel, bit shabby but certainly comfortable and value for money. Staff very good

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Justin

Rooms and lobby are fine, good buffet breakfast and friensly staff. Unfortunately let down by tired and dated leisure facilities.
15 mins walk to metro which gets you into B'ham centre in about another 15 mins.

Partner

10/10

Exceptional

10 Dec 2025

Mark

Easy check in with friendly staff. Room and bed were very comfortable. Dinner and breakfast were lovely with breakfast having a really good selection of items with plenty of staff around if needed.

Hotel is a bit of a maze with odd staircases dotted around but I quite liked the adventure.

A good stay, if I find myself needing to go to the Birmingham area again I'd definitely stay here again.

Leisure Self

2/10

Poor

09 Dec 2025

Laura

Cleanliness was poor particularly in the gym facilities. Didn’t use due to unhygienic standards.
Breakfast was not great either, not somewhere I would recommend.

Business Self

8/10

Excellent

02 Dec 2025

Bernie

Room was nice and compact. Clean. Nice big TV with tea coffee facilities. Big car park although does have

10/10

Exceptional

30 Nov 2025

Rishi

Excellent service.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Joshua

Was a lovely stay. Room was perfect for the weekend. Parking was well priced. Didn't have time to try the pool/gym facilities but looked good when we walked past. Metro was close and didnt take long to get into Birmingham. Will book again if we were to come back no hesitation.

Partner

10/10

Exceptional

22 Nov 2025

Amanda

Comfy bed clean room my 6th stay now.

Partner

2/10

Poor

21 Nov 2025

Larissa

Overall Poor

10/10

Exceptional

14 Nov 2025

John

Lovley stay would defo recommend and stay again

Partner

8/10

Excellent

07 Nov 2025

Sarah

Clean, friendly staff

Business

10/10

Exceptional

03 Nov 2025

Alexandra

Lovely room, nice and quiet! Food in restaurant was outstanding! We will definitely return!

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Jenny

The room was small but cosy. It would be helpful to have a mini fridge. My stay was good

Self

8/10

Excellent

26 Oct 2025

Darren

Hotel rooms bar lovely
Leisure club terrible hot tub out of order but generally dirty and so many areas of plaster falling off wall so in need of refurb
Which is such a shame been here lots but will not return wish id took photos as you could see what i saw

Friends_and_family Family

6/10

Pleasant

26 Oct 2025

Margarita

The room was comfortable and all in the room was good. What was I disappointed about was the general state of the hotel. The corridors could do with an update and the outside too.

The food at the restaurant was not good.

Business

8/10

Excellent

21 Oct 2025

Kate

Few niggles but would stay again.

Great place to stay and breakfast was great (apart from the hash browns). The spa was a little small and the changing rooms desperately need updating. Dinner was good though the service was very slow. I would stay there again.

Partner

10/10

Exceptional

13 Oct 2025

Raj

All good

8/10

Excellent

13 Oct 2025

Ryan

Nice hotel. Clean, modern looking rooms.
Spa not the best

Partner

10/10

Exceptional

29 Sep 2025

Linda

Great breakfast. Renovated rooms

Leisure Partner

10/10

Exceptional

24 Sep 2025

steve

.

Business

8/10

Excellent

21 Sep 2025

Dipam

we extended the stay for 2 hours but we got locked out for 15 min.

Partner

10/10

Exceptional

20 Sep 2025

Chris

Great value

Really impressed with the comfort of the room and the quality of the gym for such a reasonable price.

Self

8/10

Excellent

14 Sep 2025

Paul

Decent

Decent Hotel in good location for WBA and to getting to Edgbaston via taxi. Friendly staff. There is a car parking charge

Friends_and_family Friends

6/10

Pleasant

10 Sep 2025

Vivian

There were vans broken into in the car park

8/10

Excellent

09 Sep 2025

Anne

The perfect base

The hotel is very well situated and it was easy to find. The staff are very friendly and helpful ...... with one exception. I found Kaspers in the bar to be quite surly and rude.

Friends_and_family Family

6/10

Pleasant

08 Sep 2025

Nick

Overal our stay was ok, the bed was comfy but the room size was very small which made things feel like your on top of each other when moving around the room.

Partner

2/10

Poor

03 Sep 2025

Pavlos

Terrible stay, this is a 4 star hotel???

Awful I'm afraid. The staff even agreed, changing my room twice. Third was no better, but by that point i'd just accepted my fate. Filthy, various things not working, uncomortable, cold. I felt like i could changed room 20 times and it wouldn't have changed anything. Choose Travelodge over this.

Business

8/10

Excellent

02 Sep 2025

Balbir

The staff were so good

Leisure Partner

8/10

Excellent

31 Aug 2025

Heidi

Shame we had to pay parking

Leisure Family

6/10

Pleasant

23 Aug 2025

rosemary

Welcoming hotel

The hotel was ok i have stayed before but i received a smaller room which i did not put down for dissapointed as when you go to the bathroom you have to turn to your right to closed the door very minimum space

Partner

8/10

Excellent

17 Aug 2025

Raminder

Over all is good.

Leisure Family

8/10

Excellent

15 Aug 2025

Michelle

The room was average size beds were comfy shower was good but kept getting really hot

10/10

Exceptional

13 Aug 2025

Ben

Good visit.

All the team were friendly and helpful through my stay. The food was of a good standard, only comment would be don't cover the hash browns in a morning as it makes them soggy (only done on the Monday morning)

Business

10/10

Exceptional

10 Aug 2025

David

Lovely and accomodating staff.

Leisure Partner

4/10

Poor

04 Aug 2025

Philip

.

Leisure Self

10/10

Exceptional

03 Aug 2025

Dominic

The staff were great and friendly, ready to help and always with a smile. Well done to you all. The health club facilities were great too.

Leisure Self

6/10

Pleasant

31 Jul 2025

Inosh De

The bed was comfy, and the room was okay, but a little dated. The spa was seriously gross, but the gym was fine. The front desk people need some training, it's supposed to be a 4-star hotel. It's really more like a 3-star.

8/10

Excellent

30 Jul 2025

Hajara

We stayed at the Mercure recently and while there were a few hiccups, I’m giving an extra star simply because the staff were so lovely. Maciej and the reception team were particularly brilliant – incredibly helpful, kind, and genuinely went out of their way to make our stay easier. They helped my husband print his exam notes for free, and were really accommodating when it came to storing my medication that needed strict temperature control. That kind of thoughtful service really does go a long way.

The housekeeping team were also great – friendly and the room was very clean. However, the room itself was a bit smaller than we expected and didn’t have a fridge or microwave. I know a lot of hotels seem to be moving away from offering those now, but it’s still worth noting. A couple of bits in the room could do with attention too – the iron was slightly broken and the shower handles were a bit wobbly. The drainage in the shower wasn’t the best either, with water pooling quite quickly.

We mainly chose this hotel for the hot tub, so it was a shame that it was out of order during our visit. The pool, steam room and sauna were nice to use though, and I even joined in on a couple of classes which were fun. The leisure area overall could do with a bit of a refresh – there’s a bit of rust around and it does get quite busy, as it seems to be shared with local members.

Breakfast was fine, nothing special, but it did the job.

Business_and_leisure Partner

8/10

Excellent

25 Jul 2025

Tarlok

Everything was good,& the staff was help full
The only problem i had coming there your Hotel Board should be in Bigger size & well displayed
on left side too,i missed the site twice,this is my
Optionen

Leisure Partner

10/10

Exceptional

22 Jul 2025

Noel

I have to pay for the car park £7
I choose this hotel because if the car park and location but that turn me off completely.

Leisure Self

8/10

Excellent

21 Jul 2025

Karen

Friendly helpful staff. Rooms were comfortable and clean.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Zoe

Staff was friendly, room was lovely, but the spa was a disappointment, hardly any sun loungers, pool too small. Partner said men’s changing rooms was dirty and unhygienic.
Jacuzzi wasn’t working.
Spa area also seemed dirty, so we didn’t get any use of the facilities there.
Personal opinion- only allow certain amount of people in the spa so it doesn’t get too crowded.

Leisure Partner

8/10

Excellent

14 Jul 2025

Robert

Solo traveler on business, very welcoming staff, very pleasant place to stay. An oasis really …

Self

6/10

Pleasant

13 Jul 2025

Babawale

Staff were nice and we had a comfortable bed to sl

Stay was good. Neighbours smoking cannabis, wasn't a pleasant smell around the corridors despite being a smoke free environment.

Friends_and_family Family

8/10

Excellent

13 Jul 2025

ginie

The staff was very helpful and nice

Leisure Partner

8/10

Excellent

13 Jul 2025

Chinye

Nice!

The hotel was clean and staff were friendly. I would stay here again.

Self

10/10

Exceptional

12 Jul 2025

Wendy

The staff is wonderful. They went above and beyond with their service. The restaurant and bar are very good with great service. Very comfortable setting. The rooms are nice and clean.The decor is pleasant and rooms are bright. I found this hotel to be quiet. They have magnets on the hall doors that shut at night. It stops the noise. I would recommend this hotel and would definitely stay again.

Leisure

4/10

Poor

12 Jul 2025

Kent

Everything about this property screams \"old\".

Old carpet. Chairs that are old and faded. Poor lighting. Drab common areas.

Leisure Family

10/10

Exceptional

06 Jul 2025

Nicole

Nice and clean hotel. Check in was easy. Just need to pay for parking.

Leisure Partner

8/10

Excellent

05 Jul 2025

Ekene

Carpark large potholes, not fit.
Damaged my car

10/10

Exceptional

04 Jul 2025

william

I had an issue with my antidepressants being on my luggage which ended up being left behind. I went through severe withdrawal symptoms and was in acute distress. Mauritania, Stephan, and Rad went above and beyond the call of duty to make sure I was well cared for the entire time. The hotel industry really needs more people like them. They truly exemplify what customer service is all about.

Leisure Self

8/10

Excellent

02 Jul 2025

Harry

Great affordable hotel.

Leisure Friends

6/10

Pleasant

25 Jun 2025

Jon

OK

Staff were great, the room was small and the air conditioning didn't work, which meant I had to have to sleep with the window opened, listening to the M5 all night. They did move me for the second night to an air conditioned room.

Business

8/10

Excellent

24 Jun 2025

Sunanda

Reasonably priced and comfortable

Leisure Partner

10/10

Exceptional

23 Jun 2025

Big

Great location for an event at The Hawthorns - just don't expect to have a full size desk to work on. Other than that happy to recommend.

Business

10/10

Exceptional

14 Jun 2025

Laura

Staff were friendly and welcoming

Leisure Friends

10/10

Exceptional

01 Jun 2025

Usman

Excellent hotel with cleanliness being well kept over, was a very comforting experience. Only complaint would be Staff could’ve become more welcoming with no smiles and weird looks to be given