Birmingham North Moor Hall Hotel, BW Premier

10/10

Exceptional

07 Mar 2026

Kate

The whole hotel/spa was lovely and so were the staff

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Mark

Everything and enjoyed using the leisure facilities. Many memories of the late night venue, Jake's, when I was on my late teens.

Leisure Self

8/10

Excellent

15 Dec 2025

HELENE

Nice hotel
The room we were given wasnt the best It was quite dark for the £250 for one night I was expecting more
Friendly receptionist

Leisure Partner

10/10

Exceptional

27 Nov 2025

Simon

Great pool. Room was quiet and warm

Leisure Family

10/10

Exceptional

27 Oct 2025

Warren

Nice

10/10

Exceptional

27 Oct 2025

Hattie

All the staff went the extra mile for my daughter's birthday. They upgraded our room so we had a spacious room for the two of us (mother and daughter) and a plate decorated with 'happy birthday' and truffles on it when we arrived.
She also had a beautiful 'happy birthday' treat for pudding that evening and also on the Saturday morning - the day of her actual birthday, so she felt very special.

Friends_and_family Family

8/10

Excellent

24 Oct 2025

Christopher

The accommodation was clean and well maintained.
Breakfast and dinner service was good.
Seating area in the bar was limited but patio heaters were provided for outside seating.

Leisure

10/10

Exceptional

22 Oct 2025

Ian

Very friendly staff , great breakfast , really enjoyable stay

10/10

Exceptional

08 Oct 2025

EDGAR

Great surrounding gardens and spa with a swimming pool.

Leisure Friends

10/10

Exceptional

27 Sep 2025

James

A trip to old England!

10/10

Exceptional

24 Sep 2025

Steven

Lovely stay, would highly recommend and would certainly stay again. A super \"English\" expereince.

Leisure Family

10/10

Exceptional

21 Sep 2025

Tanveer

Will stay again !!

Room was fantastic, all the staff i interacted with were polite, friendly and helpful

Partner

4/10

Poor

30 Aug 2025

Nicholas

Bed too small very run down property I felt. Breakfast was good.

Self

10/10

Exceptional

28 Aug 2025

Noelle

Perfect

Business Self

10/10

Exceptional

25 Aug 2025

Lynne

Wedding function noise but didn't spoil our stay

3 night stay for GB Masters at nearby The Belfry.
Although the room did not have a refigerator, which was needed for medicines, one was very promptly delivwred and installed in our room.
Made full use of the facilities with much needed swim afterspending all day on our feet following the golf.
Very friendly and accomodating staff with nothing being too much.
Only down side was noise on the 2nd night due to a wedding being held and our room was close to function hall. Minor issue really as we were so tired we would have slept through anything but would not have been too happy with the noise on a different stay. We were in Room 75 and there were rooms even closer to the function suite.
Breakfast included with drinks made to order and brought to your table, plenty of choice with \"specials\" cooked to order
Bar food lovely and main restaurant food excellent, again service in all three was excellent

Partner

6/10

Pleasant

23 Aug 2025

Melanie

Stayed in the

Partner

8/10

Excellent

14 Aug 2025

Christopher

A lovely property, nice breakfast, and the leisure facilities were very good. Some things to keep on top of - the air conditioning unit and fan in the room we stayed in weren't working or weren't clear how to use. A small downside on an otherwise lovely stay.

Leisure Partner

8/10

Excellent

27 Jul 2025

Jennifer

It was a beautiful setting on the edge of Birmingham with an old English country house feel but with modern upgrades.

6/10

Pleasant

27 Jun 2025

Rachel

Not worth the money

Hotel fine but not worth the price. Paid £200 for a superior room. No water provided. When asked at reception for water I was instructed to use vending machine if I wanted any. Cars parked right outside window.

Business

6/10

Pleasant

23 Jun 2025

lawrence

TV menu listed various Apps, such as Netflix, player and ITVx, none seemed to work? Enjoyed our evening meal, Good food and the staff that served us we're delightful.

Partner

8/10

Excellent

08 Jun 2025

Paul

I’ve stayed here a few times and this was the best visit so far … service at at the bar and at breakfast were great - contrary to my colleagues experience the food tased good and was presented nicely. Staff wee very friendly and attentive.

Business

8/10

Excellent

26 May 2025

George

Nice location

Leisure Family

10/10

Exceptional

11 May 2025

Martin

Moore hall hotel

Great hotel and staff very helpful.

We were upgraded and room very comfortable.

Pillows a bit hard.

Beutiful grounds and golf course

Had to pay for use of swimming pool, sauna, jacuzzi of £10 each as did not book through Best western hotels direct.

10/10

Exceptional

07 May 2025

Bryan

We enjoyed our stay at Moor Hall. Very nice place, and friendly Staff. The surrounding area and the grounds were very peaceful and relaxing

Partner

8/10

Excellent

04 May 2025

Noelle

Excellent

Business Self

10/10

Exceptional

02 May 2025

Sarah

Such a lovely hotel for a quiet brewk

Leisure Self

8/10

Excellent

14 Apr 2025

SAMAR

Excellent location for a city property

Leisure Partner

10/10

Exceptional

29 Mar 2025

Andrew

Great

6/10

Pleasant

27 Mar 2025

Emma

Ok stay but get dated and not clean

The rooms are really dated and the beds are very uncomfortable, the bedding also has a strange smell to it. I woke up feeling like I needed to shower and leave

Business

6/10

Pleasant

26 Mar 2025

Clair

We needed to change rooms at 10pm due to continued noise

Leisure Friends

8/10

Excellent

15 Mar 2025

Michelle

Beautiful hotel with lovely grounds and staff really helpful and friendly,

10/10

Exceptional

15 Feb 2025

Simran

Amazing x

Really lovely, jacuzzi and food were amazing!

Partner

10/10

Exceptional

06 Feb 2025

David

as i expected

Business

10/10

Exceptional

04 Feb 2025

Noelle

Great property. The majority of the areas are4modern and well maintained. I got a free upgrade to a junior suite which was very nice indeed. The bar and restaurant were both lovely. It is an expensive hotel but I feel worth it. Lovely breakfast. Staff very friendly. I would highly recommend this hotel

Business Self

8/10

Excellent

01 Feb 2025

David

Comfortable. We attended an evening wedding reception.
The whole experience was good.

Partner

4/10

Poor

19 Jan 2025

lorenza

I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don’t do such a room. The double duluxe was so uncomfortable. Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn’t work to search on YouTube. I’m actually shocked at this property after wanting to stay for a long time. I’m so disappointed

Leisure Partner

10/10

Exceptional

11 Jan 2025

Robbie

Great hotel, great location

4/10

Poor

07 Jan 2025

Gary

Very Disappointing

My trip was very disappointing, On arrival it was hard to find a parking space. I chose this hotel as it was a spa hotel, upon arrival i was informed that the spa was out of service for the next 2 days which was disappointing.
The shower head in my room was leaking as was the sink tap, I found a can of hair products on the chair in my room and the TV was on a table where you could only see half the screen from the bed.
For a premier hotel that is charging premium rates I expect so much more.

Business

8/10

Excellent

06 Jan 2025

Sarah

I enjoyed my stay but got charged for breakfast Evan tho we didn’t go and receptionist said he would refund my whole 5o pounds

8/10

Excellent

24 Dec 2024

Tiffany

Great location, reception were friendly and helpful on arrival and the room was spacious, comfortable and well appointed. The pool area was really nice, but too chilly to stay and lounge. Reception there was a little abrupt and overheard staff discussing \"that Asian bloke who was here\" which was distasteful. Refused a dining table at first on the Sun evening, went to reception and they were happy to book us on for 8pm? Meal was good but then had somebody else's coffees on our bill. Second night pre-booked, again great food, but incorrect drink served then server was snippy when I politely requested some lime or lemon in my G&T - not necessary behaviour really.
Despite those small things and the GBNews set as the default TV Channel (??), we had a lovely relaxing stay and would recommend it to others.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Georgina

Friendly staff and lovely room. We had dinner in the bar - small plates - excellent.

Leisure Partner

10/10

Exceptional

01 Dec 2024

Helen

Great traditional hotel with beautiful facilities

Leisure Partner

8/10

Excellent

27 Nov 2024

Akbar

Overall we enjoyed our stay But we found a be room was too small compared t what we were expecting. We had booked a higher grade room and did not think our room (Room 16) was the right one.
Also the bathroom door lock squeaked a lot and disturbed my partner and the basin tap in the room was faulty and difficult to operate

Leisure Partner

6/10

Pleasant

22 Nov 2024

Brian

Very noisy in the corridors. Can everything and everyone from the room

Business

6/10

Pleasant

16 Nov 2024

Rosemary

Loved the property and the area. Our room although clean was very small and looked over the dirty roof of an outbuilding. Staff were friendly, helpful and efficient. Some of the facilities were a bit dated and could do with a bit of upgrading. The bar was extremely small for such a large hotel and difficult to find a seat.

Leisure Partner

8/10

Excellent

29 Oct 2024

Kristina

Overnight Stay

It was value for money. The hotel was a little tired but mostly clean and presentable. We very much appreciated a room upgrade but the chap that checked us in spoke in a robotic manner with little eye contact. The ladies at breakfast were friendly and helpful

Partner

10/10

Exceptional

13 Oct 2024

jonathan

Nice property/Location

Despite having to wait for someone to show up at the reception desk for like 10 mins, quite understandable having realized this place was hoppin' with a wedding and some other function going on. Property was clean and had a comfortable stay, bar staff very friendly and served late.
Breakfast was good, parking free albeit this night it was tough to find a spot

Friends_and_family Friends

6/10

Pleasant

27 Sep 2024

Angela

Lovely Grounds.

Breakfast was a good selection, but breakfast room is too small and too confined.

Bedroom was lovely, modern decor, but mattress was terribly soft and worn down, very uncomfortable.

Staff were friendly and polite, but there is a very sombre atmosphere about the place.

Someone tried to the handle of our bedroom 3 times within the space of an hour between 2am and 3am!

My charge from Expedia was £100 than the itinerary that I was emailed from Moor Hall direct!!??

Leisure Family

10/10

Exceptional

13 Sep 2024

Robert

Great restaurant, comfortable room, friendly staff, all in all, we had a great stay.

Leisure Partner

2/10

Poor

11 Sep 2024

Ernie

Moore hall poor

Room was small and noisy extraction fan directly outside bedroom window
Request to move and given room higher up
No view as wooden barriers cover extraction system
Room small but old fashioned, was clean. Hotel carpets landings and stairs were a disgrace tacky so you feet stuck a little in placed same with banisters, had to wash hands repeatedly….remainder of hotel was clean but old fashioned and at £160 per night zero value for money and i will never use this hotel again

Business

4/10

Poor

08 Sep 2024

Samantha

Stayed for 2nights, room had cobwebs and was dusty , not what I expected.

Leisure Family

8/10

Excellent

19 Aug 2024

Carmel

Friendly staff member when we arrived late.
It was dark when we arrived after a long car journey and we found the signs to the hotel difficult especially at the very end. There wasn’t a lift up to our room which was disappointing to two septuagenarians! But the lovely night porter helped with that.

Leisure Partner

4/10

Poor

14 Aug 2024

Pervaiz

5 star price but hotel is no more than 2 star

10/10

Exceptional

08 Aug 2024

Mohammed adil

Beautiful

8/10

Excellent

19 Jul 2024

Melanie

Lovely place to stay, staff very helpful. Rooms ideal, hope to eat in the restaurant at our next visit.

Leisure Family

8/10

Excellent

08 Jul 2024

Zoe

This was the third time I have stayed here. The room is good and the service is good but I had to complain about the shower twice. The first time I was told the problem with lack of pressure and temperature was do to the many others using it at the same time. I tried it again in the evening and the following morning and still no improvement. I again reported it when booking out but the receptionist was simply not bothered.

Friends_and_family Friends

8/10

Excellent

03 Jul 2024

Christopher

A nice stay at a pleasant hotel

Business_and_leisure Self

6/10

Pleasant

27 Jun 2024

Dennis

The room was large (accessible room) but there was an off smell in the bathroom. We were in the area where wedding functions were held and, as there were weddings both nights, we were disturbed by guests returning to rooms. Not sure what the smell was in the corridor last day but it could have been drugs.

Leisure Partner

8/10

Excellent

27 Jun 2024

Carol

Overall the accommodation and service was good, however you could hear others using the shower in other rooms, and being opposite a staircase the sound of creaky floorboards and noise of guests could be also be heard

8/10

Excellent

23 Jun 2024

mrs

Quiet and tidy

Leisure Partner

8/10

Excellent

10 Apr 2024

Pauline

Beautiful surroundings and attractive hotel.

Leisure Self

10/10

Exceptional

30 Mar 2024

Michael

Love that profits go to Stirling University

6/10

Pleasant

10 Mar 2024

Ron

Booked too room with ‘a view’, view was of the car park . Decor looking a little ‘tired’, and paintwork scuffed and chipped in places.

Leisure Partner

8/10

Excellent

08 Mar 2024

David

Set in a beautiful location , surrounded by a golf course and some very nice properties . The hotel /spa health club is full of character and very different to the norm . The health club and spa is obviously a big area of business for the hotel and much of the front car park is reserved for members . The hotel entrance hallways , bars and restaurant are wood panelled with a darkish wood which gives character but I felt some areas and certainly my room could do with a freshen up . It was nice enough, well appointed and reasonably comfortable . I decided to have a pizza and a glass of wine in my room and it was delicious . My only real complaint is a common gripe of mine , in that when I checked out at 7am the person on the desk , I assume the night clerk, had no clue how to work the computer to produce invoices etc. the queue of two of us took an age to get released and the efforts of the clerk were painful to watch .

Business Self

8/10

Excellent

04 Feb 2024

Masum

Wouldn’t book that room again

The cleanliness was not up to high standard considering i paid £330 for the room for the night. The toilet door did not have a lock and did not close properly. There was two water cans and two sparking water with two crisps.

Partner

10/10

Exceptional

27 Jan 2024

John

Staff are amazing

Leisure Family

6/10

Pleasant

20 Jan 2024

Ken

Stay was a short business trip. The staff are friendly but it almost seems robotic.

Room was not cleaned very well. There was no shower gel the first morning so i removed the top of bottle and left it in the bath to show it needed replaced. It was still there when i came back so i can assume the bath/shower hasn't cleaned.

Went ot irder room service and that wasn't available so I was booked into the restaurant which was a carvery. Food was fine.

Business

10/10

Exceptional

06 Jan 2024

stephen

a very comfortable and enjayable stay in a fabulous setting

Self

8/10

Excellent

11 Nov 2023

James

Excellent location, short walk into Sutton Coldfield 20 minutes

8/10

Excellent

29 Oct 2023

Paula

Lovely hotel and would definitely stay again when in the area

Leisure Self

6/10

Pleasant

29 Oct 2023

Richard

Rooms very tired , have to book hour slot for pool/spa !!!! Never heard of this before ! Will not be coming back

Leisure

10/10

Exceptional

18 Oct 2023

Lauren

The room was great, staff were helpful and gym facilities were great

Business Self

8/10

Excellent

18 Sep 2023

Marcus

Ceiling in the bathroom had mould - not what you’d expect from a 4 star establishment

Leisure Partner

10/10

Exceptional

10 Sep 2023

Sameer

.

10/10

Exceptional

21 Aug 2023

Simon

Very nice 👌

Leisure Partner

2/10

Poor

18 Aug 2023

Brad

Shocking

My stay was horrific!

I booked a room with a lot of space and a big bed, the shower and bathroom was not up to standard. My room was also right next to the events venue of the hotel and the music was blasting. I was told that the party would end around 12:30am. I was told that there were not many rooms left. I got reception to show me to around 5 other rooms. Two of these were again, next to the events rooms and the music volume was insane, one room smelt of smoke, the other of damp and the 5th that I decided to spend the night in was tiny and cramped, it was hot and the bed was a joke!! Very uncomfortable. The porter did bring me chips and a coke and the next day my pizza and 1 beer was taken off the bill. Breakfast was also terrible for a 4 start hotel. After spending GBP160 for my room, an hour looking for a new room and the above mentioned I will never book into this hotel again or recommend it to others.

Business

8/10

Excellent

05 Aug 2023

David

A Find!

Very good hotel. Breakfast cramped as wedding party nabbed the posh room

Self

10/10

Exceptional

25 Jul 2023

Natalie

Wonderful staff, service and food

We were staying just one night as we were on a course nearby. I feel the pics online dont do the hotel justice, our room was lovely, bedding really comfortable, the grounds a beautiful! Most of all we were impressed by the staff at this hotel, amazing customer service and helpful, cheery attitudes! We stayed half board and were realky wowed by the dinner! Lots of choice and courses included! My only criticism would be that the pool and leisure facilities are a bit small for the size of the hotel and not quite as beautiful as the rest of the hotel

Friends_and_family Friends

6/10

Pleasant

16 Jul 2023

Lydia

I would advise to go to elsewhere

The actual hotel itself is beautiful however the interiors of the rooms are in desperate need for a refurb. The roast was really disappointing as you can see everything was boiled and barely roasted. The manager at the restaurant did try to rectify this by giving us a dessert from the oak room restaurant which was lovely. The spa itself was nice however the overall quality is low with limited facilities. The massage was good.

Partner

4/10

Poor

16 Jul 2023

Verified traveler

First and Last time

I booked a stay for one night in hopes it would meet my expectations given the mixed reviews.
My experience was not the case. I did pre checkin to make it easier and didnt know about the room hold ok I can see past that.
The room was not great and not what i thought it would be . I asked for a quiet room but was given one near the reception so could here all the music that was playing well into the early morning as well as other guests passing. Cracks the paint and wall a very musty consistent smell, the toilet was not clean, bath had cracks on the exterior. Bed was uncomfortable to sleep in. Breakfast staff were pleasant but when i had a query on dining for the evening and went to reception my expectations of help were not met. This is not what I expected from a 4 star hotel. Not sure if all rooms had been renovated however based on this I wont be returning.

Self

6/10

Pleasant

06 Jul 2023

Danika

Good but not great. Food service very slow, and errors in all meals ordered. All staff friendly though

Leisure Friends

8/10

Excellent

01 Jul 2023

Verified traveler

Room was basic with no air conditioning although the bathroom looked like it had recently been updated. Good food at breakfast. Friendly staff (albeit gave us incorrect directions to our room!). Small bar but no food served after 9pm.

Friends_and_family Friends

2/10

Poor

23 Jun 2023

Parry

I cancelled our trip due to my wife having covid, and being unable to travel. You refused to consider any refund on our £700 expenditure, and then you have the temerity to ask us about our trip. What a load of tripe about you caring about our opinion. Please reconsider our refund and I may be in a position to enjoy your hotel in the future, and give a more positive respopnse.

Leisure Partner

8/10

Excellent

22 Jun 2023

Bev

It is not suitable for disabled people, no lift and lots of stairs .

8/10

Excellent

20 Jun 2023

Helen

Nice hotel but bar staff need more training.

Lovely hotel in a great location.
Bar staff seemed not managed and the service was terrible, arguing amongst themselves in front of customers, totally disorganised, waiting 10 minutes for 4 drinks several times, all other areas including reception and restaurant staff completely different, happy smiles and ready to please. We had a problem where our room had not been cleaned, went to reception twice and it got sorted out.

Friends_and_family Family

10/10

Exceptional

18 Jun 2023

Verified traveler

Very friendly staff.

Friends_and_family Family

6/10

Pleasant

04 Jun 2023

Tom

Very tired property, which is a shame as the surroundings are lovely

Leisure Partner

6/10

Pleasant

02 Jun 2023

Jack Anthony

Staff room and grounds nice. Spa is a little run down which is unfortunate as it comes at an extra charge of £10 per head. Bar staff are slow but breakfast staff excellent!!

Leisure Partner

8/10

Excellent

05 Apr 2023

Lee

Pretty good

Very pleasant stay, room was in good order and well laid out. The only issue I found, was the corridors were dark and the directional signage could have been better. I had to ask a couple of people where my room was! Also better signage for the lift and stairs would benefit the customer experience.

Business

8/10

Excellent

24 Feb 2023

Shannon

Pleasant

Stayed in a single room and was pleasantly surprised by the size of the room, including bathroom. It was spotlessly cleaned and felt very homely. My only complaint would be that there seemed to be a heavy door directly underneath my room which would slam intermittently through the evening/night and almost shake the whole room. The sink was slow draining as well. However, overall pleasant stay and would stay again.

Business

6/10

Pleasant

12 Feb 2023

Jason

Ok but not great for the cost

Was ok. Not as good as when we went pre covid but maybe this was to be expected. Service could have been better and menu was limited.

Partner

10/10

Exceptional

02 Jan 2023

Verified traveler

Bad night sleep

The hotel is lovely and clean but the bed was really uncomfortable, both myself and my friend (shared a twin) hardly slept due to the uncomfortable mattresses in the room

Friends_and_family Friends

10/10

Exceptional

28 Dec 2022

ruth

Near to Sutton park for beautiful walk and the shops/ cafes

Leisure Partner

6/10

Pleasant

14 Nov 2022

Roger

Could do better

Enjoyed our stay but it could have been better, we had booked a couple of months early and chose the hotel because of the swimming pool, unfortunately we were informed a week before going that it was shut for maintenance, there was also a problem with cold cooked breakfast, but this was rectified after it was pointed out to them.

8/10

Excellent

28 Oct 2022

julie

Room service food wasnt very good order was wrong twice. Also pool was closed when i stayed

Leisure Family

10/10

Exceptional

20 Oct 2022

Karen

Beautiful Hotel

Beautiful hotel, with friendly and helpful staff

Partner

10/10

Exceptional

01 Oct 2022

Mark

Very nice hotel friendly stuff would recommend

Leisure Partner

4/10

Poor

15 Aug 2022

Mahnaz

No air conditioner,in tge hotel?! Had to ask for the fan, no bottle of water, we had to buy tinny bottle of water for room, no fridge, tiniest room for double bed,in the garden table are all dirty food in the floor all afternoon and evening.for what i paid didnt worth at all.

Leisure

10/10

Exceptional

11 Aug 2022

Clare

great stay

I had a great stay here. The room was comfortable. The spa facilities were good and i was impressed that hotel guests could join the fitness classes too. Staff were friendly and helpful. Breakfast had a great selection

Self

10/10

Exceptional

09 Aug 2022

gillian

excellent hotel in lovely surroundings, pleasant staff

Leisure Partner