Name: The Belfry Hotel and Resort
Address: Wishaw, Sutton Coldfield, B76 9PR, GB

10/10

Exceptional

12 Jul 2026

Nikesh

Great hotel for families. Pool area amazing. Food was lovely. Our only complaint would be the lack of air conditioning in the rooms which was problematic as we went in summer.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Nicholas

The Belfry trades heavily on its famous name, but the experience doesn’t justify the premium price.

My room was clean but very dated, with no air conditioning and only a noisy fan that made sleeping difficult even before the real issue started.

The biggest disappointment was the late-night noise. Guests drinking on the terraces created a constant level of shouting and disturbance that was completely at odds with what you’d expect from a luxury golf resort. I booked expecting a peaceful night overlooking one of Britain’s most famous golf courses. Instead, it felt like staying above a busy pub on a Saturday night.

Food was average, drinks expensive, and the service lacked the warmth you’d expect from a hotel at this price point.

There is undoubtedly a great hotel hidden somewhere inside The Belfry, but it currently feels as though its reputation is doing far more work than its hospitality.

For £250 a night, there are much better places to stay Avoid Room 2220

Business Self

2/10

Poor

03 Jul 2026

Gugulethu

We stayed during the recent heatwave, and unfortunately the bedrooms did not have air conditioning, which made our stay quite uncomfortable. We were initially provided with a Dyson fan, but it wasn’t working properly. After reporting this, it was replaced with two small desk fans, which we appreciated, but they still weren’t enough to keep the room cool.

Breakfast was okay overall, but I was disappointed by the lack of inclusive options. If you don’t eat pork, there were no alternative meat choices available, which felt quite limiting.

I had very high expectations for The Belfry, especially given its reputation and the cost of staying there. Sadly, the experience didn’t live up to those expectations. For the price of a one-night stay, I believe there is significant room for improvement when it comes to guest comfort and the overall customer experience.

Unfortunately, based on this experience, I won’t be returning.

4/10

Poor

01 Jul 2026

Matt

The room was awful. Basic, no view, next to a boiler that made so much noise. Overpriced today the least.

Business

10/10

Exceptional

29 Jun 2026

Robert

Really lovely room, actually moved us as we had a 4 month old baby and our original room was too hot. So we were moved to a room with doors to outside we could open. Staff were really helpful and friendly. Swimming pool perfect for our toddler to use and playground too. Will definitely be back

Friends_and_family Family

2/10

Poor

24 Jun 2026

Alex

Bar staff were appalling. Golf staff ridiculously strict.

Friends_and_family Friends

6/10

Pleasant

23 Jun 2026

Jenny

Great historic hotel, but too many items where this hotel does not match the price you pay pppn when compared to similar hotels in this price category.

Spa - hotel guests have to pay a £40/55pp to use the spa facilities which includes the fire and ice experience. When booking in at the spa you also have to purchase the towelling slippers unless you have your own flip flops. Equivalent hotels include their spas and towelling robes /footwear in the overall price at this price point.

The Club - this pool and outdoor jacuzzi . Steam and sauna is included in the price but this is a child friendly pool with slides and splash area so cannot be considered spa equivalent.

Bedrooms - have lovely linen and ESPA toiletries but should also have hand cream, and the bathroom essentials such as cotton wool buds, shower hat etc.

The Ryder Restaurant
This is ok if you like pile them high buffets. However as a gluten free pescatarian, for the price there were no dishes I could eat for dinner so I picked the 1 dish I could have from the ala carte on our first night meaning on night two we had to leave the complex to find alternate food.

For breakfast the only items I could eat were the mushrooms, tomatoes and hash browns from the hot counter (as I do not eat diary or eggs as well as meat) and the cold counter was mainly meat based so had some fruit. No gluten free pastries, no gluten free meat free sausages (the gluten free had meat and the vegetarian had gluten).

Disappointing :-(

Partner

10/10

Exceptional

22 Jun 2026

Minal

Great hotel, the rooms were lovely, spacious and clean.

Partner

4/10

Poor

21 Jun 2026

Rajiv

No air con in done rooms

10/10

Exceptional

19 Jun 2026

Steve

Just excellent the hotels attention to detail is first class

Business

4/10

Poor

17 Jun 2026

Lee

Rio was very old. Moved out of first room. Loud generator outside window and wood round lock was broken as if door had been forced. Staff helpful and changed room but had a single bed and mattress was about a foot higher on one side than the other. Not a good night sleep. Was surprised how old rooms were.

Self

10/10

Exceptional

13 Jun 2026

steve

Awesome stay - perfect for families. Staff were amazing - incredible customer service. Will definitely be back

Family

10/10

Exceptional

29 May 2026

Gwenan

Greay

10/10

Exceptional

19 May 2026

Stephen

This is an excellent hotel with all the facilities. The staff are incredibly attentive and made my stay a pleasure.

10/10

Exceptional

30 Apr 2026

claire

The bed was so confortable. Shower good. Plugs under a mirror above the dressing table, fantastic. Great breakfast, lots of choice. Coukdbt fault the stay at all. Will definitely be back!

Partner

10/10

Exceptional

29 Apr 2026

Arun

Great service

2/10

Poor

29 Apr 2026

Katie

TERRIBLE NIGHT'S SLEEP
Underage drinkers playing mini golf at 1:20 am outside my room, and had to phone security twice. As well as this, the walls are paper thin, and could hear conversations in the room next door as well as them urinating. Talked to the assistant manager, and was offer a £12.39 refund - absolutely terrible.

Business

6/10

Pleasant

21 Apr 2026

Peter

Reception Check-in and porter to room very effecient.
No O2 mobile phone signal in room.
Room size compact. Described as \"Superior King\", but on entry definitely small and UK \"King\", ie:- 5ft. wide, not what I was expecting, ie:- 6ft wide.
Bathroom not properly cleaned with dirt around bottom of shower screen and black mould on back of door and bottom of door frame rotten and black mould.
Bench seating in restraunt had worn out PVC covered cusghions with some of the PVC covering missing.
Food for Dinner and Breakfast satisfactory with poor service.

Partner

6/10

Pleasant

13 Apr 2026

Samantha

The advertised school holidays parts were not what we were expecting at all..
movie room with popcorn etc - was some dirty bean bags and no film playing. It was in the same room as the games so you couldn’t sit and watch a film. We didn’t find a sweet cart which was advertised.
The new pool area is amazing. Great for kids! And very warm. Would definitely recommend.
Communal areas could do with an upgrade and the rooms.
We ate in the Ryder grill and opted for the sharing chateaubriand - for the price it was we were extremely disappointed, it was quite cold, not presented very well and lacking flavour, but with a toddler past her bedtime we didn’t have the time to send it back and wait for new food.
The breakfast choices and quality was also really lacking. The breakfast food was also cold.
Overall disappointed with the food here for the price it is

8/10

Excellent

13 Apr 2026

Carol

Not what I was expecting at all! The hotel was clean and the breakfast was good. I slept very well. When you hear the name Belfy you expect something special but it was a bit of a mix between Butlins and Wetherspoons. We stayed for two nights. Sam’s bar was loud as expected with golfers enjoying well-earned drinks. We tried to book a table for two in the dining area but were told it was first come first served. An hour later we returned to find a table of 16 had been reserved! I was not happy. The main bar had live music which was good but there were lots of drunken groups, including hen do and birthday parties. We also visited the swimming complex where the staff were friendly and helpful and there was something for everyone.

Partner

4/10

Poor

01 Apr 2026

Jonathan

Four of us ordered food at the sports bar, 2 came with in 15 mins, then next 2 took 1hr 10. Every single time you go to the bar, they ass service to this. Everyone that was staying had to ask for it to be removed, staff were pretty miserable. Especially after asking fo the service to be removed. We were woken up at 2am and told we were been too loud, we had the tv on that’s all, not sure what else we can do there. Breakfast was chaos, far too busy. Food ran out very quickly. I heard quite a few other guests complaining about various things. Was very much looking forward to the stay, but somewhat left feeling disappointed.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Chloe

Great amenities for children

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Nigel

Fabulous

Business

8/10

Excellent

23 Mar 2026

John

Ok

10/10

Exceptional

22 Mar 2026

Amanda

Clean room, all staff very friendly, spa really nice

Family

10/10

Exceptional

22 Mar 2026

Tapi

Superb!
I will be returning often my only complaint was the weather, the food, the staff, the room everything was excellent.

Self

10/10

Exceptional

08 Mar 2026

Judith

Staff very helpful.

Friends_and_family Friends

10/10

Exceptional

03 Mar 2026

Gaurav

Cleanliness

6/10

Pleasant

02 Mar 2026

Abigail

Initially the welcome was not the same and the room was not as expected. Requests made before the stay were not met.
Once this was rectified the stay was great as before

6/10

Pleasant

26 Feb 2026

Jeremy

Lady on reception was excellent. Breakfast staff excellent. Lodge room was okay, water wasn't the warmest from the sink tap. Towel hanger was falling off. My room was a long way from the main hotel. No mini bar ? or even a biscuit ! I struggled to keep the room cool, radiator control didn't seem the easiest to work. I guess I have to compare with similar priced hotels as I stay in so many around the country of all sizes and prices. I think this is overpriced at £179 a night.

Business

10/10

Exceptional

24 Feb 2026

Shannil

I got married at the belfry in the woodlands suite and what an event it was. The hotel is amazing and has lots to do. Dining options are great and we had the best time. Staff are friendly and polite and always very helpful.

Family_with_children

10/10

Exceptional

23 Feb 2026

Marc

Great venue over looking the10th hole

8/10

Excellent

23 Feb 2026

Priti

Clean, comfy room. Warm and friendly staff. Nothing too much trouble. Provided an extra blanket on request.

However, very noisy central heating at night- woke me up at 0500h! Also, asked for 2 blankets for my parents and only 1 brought up.

They did come promptly when I called to say I had forgotten my security code for the safe so can't fault them on that.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Peter

Yes

Partner

8/10

Excellent

12 Feb 2026

Kate

The room was perfect - an amazing view overlooking the golf course

10/10

Exceptional

24 Jan 2026

Emma

Excellent breakfast, clean, friendly staff

8/10

Excellent

04 Jan 2026

Abigail

Fantastic stay, staff went above and beyond! Toddler friendly. Looking to book another stay

Friends_and_family Family

6/10

Pleasant

26 Dec 2025

Jack

Staff were borderline rude and didn’t make us feel welcome, considering we spent £750 for the night. It’s a nice hotel though.

4/10

Poor

26 Dec 2025

Jack

Very poor customer service considering we spent £750 for one night, but the room was nice.

10/10

Exceptional

22 Dec 2025

Tajinder

Yes

Partner

8/10

Excellent

20 Dec 2025

Chris

Room was lovey in the new master suite but the corridors of the building need some design improvements, bland and basic

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Heather

Breakfast was very fresh. The food was excellent. Staff were super efficient.

Partner

4/10

Poor

17 Dec 2025

Bethany

Room did not live up to expectations. Toilet leaked, cobwebs in corner of room, one of the rooms made up as a double when we had requested a twin.

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Louise

Beautiful Hotel, great staff. Highly recommend- lots of space so even when busy it doesn’t feel like it 👍

Partner

10/10

Exceptional

08 Dec 2025

Kirsty

The staff! From the offers to help us carry our bags, to check in, to the bar staff, to those handing out napkins for drinks. All absolutely 10 out of 10. The best hotel staff team I have ever come across

Partner

10/10

Exceptional

07 Dec 2025

Chelsie

Clean room, nicely

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Clare

The room was exactly what we needed, lovely resort and helpful staff. Lots of things to do, darts, golf, shuffleboard. Can’t wait to stay again.

6/10

Pleasant

16 Nov 2025

Jennifer

Check in experience is chaotic and disorganised and unfortunately our staff member was disinterested and didn't give us any information about the resort that would have been useful given the size of it and layout.
Room was nice but not as advertised on here or on the Belfry website which was disappointing when paying close to £500 per night. There are areas of the hotel that are tired and dated which is a shame as it has potential to be quite luxurious.
The spa is nice but again there are areas that let it down. The spa pool area is very underwhelming and there are used towels and robes everywhere. However, the spa therapists were lovely and our treatments were fantastic. Ice and Fire experience is also more in line with expectations.
Main takeaway, it isn't a relaxing, luxurious experience as it is billed... Unfortunately it felt more like a hotel on Blackpool seafront at times. This was most evident on the Saturday evening when Sam's club house was showing the boxing and it was necessary to have 2 doorstaff... I've never experienced anything like that at a 4* resort that is advertised as luxurious and high-end.
Overall, we were disappointed and would be hesitant to go back at that price point.

Partner

4/10

Poor

30 Oct 2025

Rob

Staff was not helpful

Bar staff rude

Business

10/10

Exceptional

30 Oct 2025

Pearl

Beautiful property with good activities for kids. The green was closed both days

10/10

Exceptional

26 Oct 2025

Gurdev

Good service from staff and clean room

Leisure Partner

10/10

Exceptional

26 Oct 2025

Louise

All rounds great stay such a nice vibe for all music in bar is pretty cool

Friends_and_family Family

10/10

Exceptional

23 Oct 2025

Sara

We've been to the Belfry a few times over the years but this time, we enjoyed it the most with the opening of the new Leisure Club. We loved that guests could use facilities for free which just enhanced our stay. We had an afternoon at the spa with fire and ice which was super relaxing. All staff were super friendly. Look forward to booking another stay soon!

Leisure Partner

10/10

Exceptional

22 Oct 2025

Charles

Totally atmosphere

6/10

Pleasant

15 Oct 2025

DANNY

Great hotel, just the room I got was opposite the bar toilets and next to Sam’s. rather loud

Business Self

10/10

Exceptional

08 Oct 2025

Dr Agnes

Nice new rooms and the bar area is fun! Excellent service from all the stuff we dealt with .

Leisure

10/10

Exceptional

06 Oct 2025

Tomos

Amazing hotel, staff were professional and friendly! Plenty of parking spaces. Room was beautiful with a great view from the balcony

Partner

2/10

Poor

04 Oct 2025

Hardip

Booking with hotels.com perfect however belfry is dirty, rooms are falling apart not luxury at all

Bathrooms are disgusting and shower was sooo tiny jus don’t waste your time

Partner

6/10

Pleasant

27 Sep 2025

Vivien

Clean room, awful buffet, cold food, no fresh de caffeinated coffee in a 4 star hotel!!! Noisy.

Friends_and_family Family

8/10

Excellent

19 Sep 2025

Ian

Nice location, good spa, relaxation or party options. Caught us out a bit, and we were a bit disappointed, that the King suite didn’t have a king size bed. Always read the small print. lol.

Leisure Family

8/10

Excellent

06 Sep 2025

gayle

Fabulous views

I was upgraded to a balcony room yet
No pens or stationery.
Bed side lights could only be turned off underneath which you needed to be told. A notice needed.
No instant coffee only pods with no instructions how to use the machine.
No plug close to the full length mirror to dry your hair.
No time shown on the tv.
Need more milks and sugar for 2 people.

Views fabulous down the fairways.
Good service when help needed.

Self

10/10

Exceptional

06 Sep 2025

Stella

Great place to stay. Went for the British masters weekend. Well organised. The food was fabulous. All the staff were polite and helpful.

Leisure Partner

8/10

Excellent

04 Sep 2025

Tania

Overall it was a Pleasant Experience

Business_and_leisure Family_with_children

10/10

Exceptional

28 Aug 2025

Iain

Golf and business

Great venue for a corporate golf day

Business

10/10

Exceptional

26 Aug 2025

Mike

Faultless

Lovely Hotel! Was given a new room overlooking the 10th hole during the British Masters. The view was incredible!
Hotel is clean and modern, the food was faultless. Will definitely return.

Partner

10/10

Exceptional

25 Aug 2025

Graham

Outstanding

Stayed the weekend to watch the British Masters.
I can’t fault anything
Staff venue and cedar lodge were amazing.
Definitely would recommend to anyone and returning soon.
Thank you for a wonderful weekend

Partner

8/10

Excellent

25 Aug 2025

Nadine

The signature double room was as described. I’m happy with my stay and the breakfast was delicious. Since the golf event was on during my stay it was very busy and I feel like the staff were not as attentive as they could be. I had to ask a lot of questions and figure things out on my own. The price was very steep for what it was because of the event that was on. Never the less it was a pleasant stay

Leisure Partner

10/10

Exceptional

23 Aug 2025

TANYA

Excellence as standard

Outstanding stay in the new hotel in a fabulous new room overlooking the 10th fairway. The buffet at the Ryder was excellent value and the breakfast was super. We had a great stay for day 2 and 3 of the British Masters.

Partner

10/10

Exceptional

22 Aug 2025

leigh

Amazing Hotel

This is a lovely hotel , I did pay a lot more for my stay due to it hosting a major golf event .Even though it was at full capacity it's soo spacious it never felt hectic ..I must mention the fantastic staff ..from the cleaners to the bar staff this hotel is the friendliest ever ..The room was spotless , the bed super comfy ..very child/ dog friendly too ..All in all well done The Belfry ! I hope to be back one day ..Keep up the fab work .

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Gaynor

The golf ! Being able to watch from our room the you that was on .

Leisure Partner

10/10

Exceptional

18 Aug 2025

Naomi

Excellent service, extremely comfortable bed and lovely rooms and grounds

Leisure

10/10

Exceptional

13 Aug 2025

Marc

Fabulous golf resort with excellent food and attentive and caring staff.

Leisure Friends

2/10

Poor

13 Aug 2025

Chetan

Very expensive hotel that has no AC

4/10

Poor

12 Aug 2025

Kloe

Heard good things about the Belfry but honestly I was disappointed with the facilities. The building where our room was situated was extremely dated, the room however was decorated tastefully and the facilities in there were modern. The room was so uncomfortably warm, a fan was supplied but it wasn’t strong enough to make a difference and the window only opened a fraction. I was disappointed that the price of the room and good reputation did not reflect my stay at The Belfry. Breakfast was included and it was okay but the layout of the canteen was very bizarre.

We stayed for a wedding and when we contacted to request for an early check in to get ready at the venue we were met with a rude tone which was uncalled for and a dishe

4/10

Poor

11 Aug 2025

Verified traveler

Room not ready when we had informed for rooms together and attending wedding and needed to get ready - i had to ask for them to call cleaning team. Check-in took over 30 minutes.

4/10

Poor

11 Aug 2025

Pranay

We were on 1st floor but there is no elevator to the floor. Reception didn't make us aware of the situation nor offered to bring the luggage to the room. No air conditioning in the room either. When brought to reception attention, they offered a fan which was delivered the next day. No room was offereed where some rooms were elevator accessible and had air conditioning. Bathroom was very small and awkwardly desigened where in when you sit on the toilet and your hits the sink. Shower overflows when taking shower and floods the floor. Reception desk was not very helpful and for an expensive resort, you would expect these basic amenities and service. Golf couse though was nice and i did use the driving range twice. I would not recommend this resort at all for stay.

Leisure Partner

8/10

Excellent

10 Aug 2025

Neville

Enjoyed and concerned

Reception staff professional and greeted with a smile.
Room could have been cleaner - bird droppings on window and patio furniture. Bathroom was tired and in need of refurbishing.
Young female staff serving at Sam’s Bar were not professional. They were more interested in chatting amongst themselves over the last two nights of our stay.

Partner

6/10

Pleasant

09 Aug 2025

Jan

Breakfast good, room and bed ok but much TOO hot. Fan unable to cool the room making sleep difficult. Air Con desperately needed.

Leisure Family

10/10

Exceptional

08 Aug 2025

Linda

Service staff in restaurant was good

Leisure Partner

10/10

Exceptional

05 Aug 2025

andrew

Lovely hotel, excellent facilities and staff

Leisure

10/10

Exceptional

02 Aug 2025

Susan

Lovely staff. Very nice surroundings. Lovely hotel. Comfy bed. Great spa!

10/10

Exceptional

31 Jul 2025

Milika

Mili's Travels

Loved the whole menu and wide selection. Excellent food. Excellent staff.

Friends_and_family Family

10/10

Exceptional

27 Jul 2025

Gurmit

It was very clean and staff were amazing.

10/10

Exceptional

27 Jul 2025

Miranda

Lovely spacious room , tea and coffee making facilities, ironing board and an iron plus a safe.
Gorgeous hotel we were there for a wedding and our stay included breakfast which had alot of choices ,full English, pastries a d fruit and yoghurt.Just be aware that the drinks are quite expensive but ot is a 4 star hotel.

Partner

8/10

Excellent

20 Jul 2025

Marc

I had a fantastic time at the Belfry. The staff were great and the golf was amazing. They could do with air con in the rooms as it was very uncomfortable sue to the warm weather we are having and the fans provided didnt do much

Friends_and_family Friends

6/10

Pleasant

20 Jul 2025

Rosemarie

The hotel rooms are small and hot no air conditioning you are give. Noisy fans. This is not a five star hotel. I had checked in on line so expected to just pick up my keys but has to go through the whole check in process including putting in my credit card again when I had entered it online and the amount had be charged as pending. Getting to the rooms is a warren down dimly lit corridors. Our room was supposed to be a Suoerioe room it was small and premiere in rooms are better. The food in the Grille restaurant which I was told was the best on site when I rang to book a table was either self service or menu. The menu was not that good and food was mediocre. It was very noisy in our room we thought from a disco

Leisure Friends

8/10

Excellent

06 Jul 2025

David

Only real thing wrong at the Belfry was no proper cider in any of the bars, just the crap fruit ciders, surely a place like this should hav at least one proper cider on draught

Partner

10/10

Exceptional

30 Jun 2025

Derek

Let the managers run the country!

The Belfry is brilliantly well run. The staff are by far the best I've ever met in any hotel in my entire life. Truly brilliant. Friendly, engaging, funny, professional and confident. Proud of where they work and their part in it. Not unctuous just terrific.

They should let the managers run the country.

And before you dismiss my enthusiasm for the ramblings of someone who doesn't get out. I travel the world always staying at the best hotels. The Belfry was my third that week.

Friends_and_family Friends

6/10

Pleasant

28 Jun 2025

Claire

Overpriced for room facilities and service

We stayed in a suite, some real basics missing. No fridge, no air con, nowhere to hang stuff on bathroom, repairs weren't done until we had asked for the 2nd time, no morning service. The prices are above average but the service/facilities less than

Partner

4/10

Poor

22 Jun 2025

Munisha

The staff were friendly, the hotel looked very nice but our room wasn't ready on check in and so had to use a different room that was ready and the bed want made ready. It was very hot in the room and uncomfortable to sleep. More so little inconveniences but when you pay that much for a room, you expect a certain level of standard. So I feel quite dissapointes. Especially as we arrived early told our room had been cleaned and just needed to be inspected and still after an hour wasn't ready for check in. We were there for a wedding event and other people were getting there rooms and checking in earlier too.

Partner

10/10

Exceptional

19 Jun 2025

Samantha M

Few nights away staff where amazing

Partner

10/10

Exceptional

18 Jun 2025

Ian

Great value for money, breakfast is good and facilities and bars are great.

Leisure Self

2/10

Poor

28 May 2025

Manraj

We had booked this for our wedding night stay. It was extremely disappointing for us and

Partner

10/10

Exceptional

27 May 2025

Linda

Superb for children. You don't have to play golf to stay here!

Leisure Family_with_children

6/10

Pleasant

19 May 2025

Kenneth

Bar staff in Warwick suite was very abrupt and rude prices are extortionate and then a 10% on top for service charge when getting your own drinks from the bar

Leisure Partner

10/10

Exceptional

18 May 2025

Dean

Great stay, little bit tainted by the 10% service charge on every drink we brought even if we went to the bar to purchase.

Friends_and_family Friends

8/10

Excellent

13 May 2025

Verified traveler

Lovely stay

Lovely 1 night stay. The room was cosy the staff were amazing and accommodating. The grounds are lovely. Would stay again. Price was great and included spa. Overall a superb stay

Partner

8/10

Excellent

10 May 2025

Susan

Hotel was lovely but aircon in the room would have made it more comfortable.

Friends_and_family Family

4/10

Poor

06 May 2025

Elaine

Grounds etc seemed well kept and attractive. Plenty of parking - mostly under trees so sap and other “droppings”😉 an issue. Our main gripe is the room we had - we were there for 2 nights to attend a family wedding at another venue and had booked two rooms both the same price. It was as if they were in two different hotels! The room we stayed in was tiny, lots of “people” noise and air conditioning whirring. Tv switched itself off every few minutes, no full length mirror, hot water took,with no exaggeration around 10 minutes to come thru and if you’re 6’ or over you cannot get under the shower head. The shower room itself was very snug. We were also on 3rd floor without a lift.

Leisure Family

2/10

Poor

29 Apr 2025

Tara

Uninhabitable due to noise

Do not book a stay here if you would like any sleep. Particularly if you’ve had the misfortune of being issued room 3203.
The room is on the second floor and advertised as sound proof. However was anything but. The noise from the bar was so loud we could just as easily have been inside a club. I rang reception and asked at what time the musics would stop, I was advised 2am. While they did offer me an alternative room, a twin instead of the king I’d booked, I didn’t bother staying as the night had already been ruined.
Also note - the Signature king room I had was tiny, anyone over 5ft10 will not be able to stand under the shower as the head is so low, the toilet is positioned so your knees have to be under the sink while on the loo. We also had a broken window and broken blind as well as black marks on the towels. There were no coat hooks nor a hand towel hook. And there was no arm chair and table shown in the photos. Hotels.com customer service has been appalling to resolve getting a refund.

Partner