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Holiday Inn Express Birmingham Star City

Birmingham · United Kingdom

Cucko Rd, Heartlands Pkwy NechellsView location

8.2/10Excellent1,001 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.2/108.2
Condition7.8/107.8
Neighborhood8.2/108.2
Amenities8.0/108.0
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  • Business hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Birmingham Star City

A Birmingham hotel near Star City, with free parking and breakfast included. Holiday Inn Express® Birmingham - Star City hotel is just off the M6 motorway at Junction 6 and is a 10-minute drive from the city centre.

Alternatively, leave your car in the hotel’s complimentary car park and hop on a bus into town from the stop near the hotel. A short drive away, Aston Station offers local train services. Birmingham Airport (BHX) is a 25-minute drive from the hotel.

Business guests can host events for up to 40 people in our five flexible and fully equipped conference rooms. A short walk from the hotel, StarCity entertainment centre houses a multi-screen cinema, bowling alley and indoor mini golf.

A quick drive away, you can browse high-street shops at the Bullring retail complex. Twenty minutes by car takes you to the varied exhibition and event programme at the National Exhibition Centre or the rides and attractions at Drayton Manor amusement park.

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At this hotel you can enjoy Free Wi-Fi throughout and complimentary on-site parking. Set yourself up for the day with our inclusive Express Start™ Breakfast buffet, featuring scrambled eggs, sausages and continental items.

In the evening, relax in the lounge bar over a chilled glass of wine with friends, or if you're feeling peckish, order a bite to eat from the snack menu.

With a stay at Holiday Inn Express Birmingham Star City by IHG, you'll be centrally located in Birmingham, within a 10-minute drive of Utilita Arena Birmingham and Bullring & Grand Central. This hotel is 4.2 mi (6.7 km) from The Mailbox and 4.6 mi (7.3 km) from Broad Street.

Stay in one of 90 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Featured amenities include express check-in, express check-out, and a 24-hour front desk. This hotel has 5 meeting rooms available for events. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Pet fee: GBP 10 per accommodation, per night
    • Service animals are exempt from fees
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

StarCity 0.7 km / 0.5 mi
Villa Park 2.6 km / 1.6 mi
Aston Hall 3.1 km / 1.9 mi
Birmingham City University 3.3 km / 2 mi
The Eastside Rooms 3.3 km / 2 mi
Aston University 3.3 km / 2 mi
Thinktank Birmingham Science Museum 3.5 km / 2.2 mi
St. Andrew's Stadium 3.5 km / 2.2 mi
Millennium Point 3.6 km / 2.2 mi
Corporation Street 3.9 km / 2.4 mi
Moor Street Railway Station 3.9 km / 2.4 mi
Birmingham Children's Hospital 4.1 km / 2.5 mi
High Street 4.3 km / 2.7 mi
Bullring & Grand Central 4.3 km / 2.7 mi
Rotunda 4.4 km / 2.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 90
  • Number of floors (main building)
  • Double rooms: 7
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Maestro
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
Show 26 more facilities & services
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fiExtra charge
  • Room serviceExtra charge
  • Laundry service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safeExtra charge
  • Cloakroom
  • Lift access
  • ShopExtra charge
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • PrinterExtra charge
  • Outdoor freshwater pool: 1
  • TV lounge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Aqua fit
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

CE

Dinner Included

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room AccessibleRoom • AccessibleROO.H6

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    Room Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 16 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    DOUBLE Accessible

    Room photos

    9 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wheelchair-accessible

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 16 m²TWN.ST
    TWIN STANDARDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    TWIN STANDARD

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 16 m²DBT.ST
    Double or Twin STANDARDPhoto unavailable1 photo

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    Double or Twin STANDARD

    Room photos

    1 photo

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 16 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    DOUBLE STANDARD

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    16 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Holiday Inn Express Birmingham Star City

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Birmingham Star City

8.2
Excellent
1,001 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
7.8 /10
Neighborhood
8.2 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
01 Aug 2026
Susan
Clean room and spacious nice breakfasts.. Perfect for a couple of nights stay
10/10
Exceptional
01 Aug 2026
Claire
This is my 4th stay here. The rooms are spacious snd the shower is great. The staff are friendly and helpful. Breakfast is good and overall this is a great value for money hotel.
8/10
Excellent
28 Jul 2026
Daniel
Good location,easy parking. Free breakfast
10/10
Exceptional
27 Jul 2026
Bradley
Staff are always a pleasure here , thanks again
8/10
Excellent
26 Jul 2026
Mike
The property was clean and well provisioned. It was competitive in terms of price and the breakfast was of a good quality.
The only thing that I didn’t like was that our room was a bit gloomy due to there being trees very close to our window which blocked out the dual carriageway which was just behind them..
All in all we were satisfied.
10/10
Exceptional
17 Jul 2026
Roger
I arrived late and the desk night person was excellent.
Self
2/10
Poor
17 Jul 2026
stefan
Kitchen door was below the room and slamming constantly all night and then again early morning hours. Making a massive noise in the room I was in above it.
Self
10/10
Exceptional
13 Jul 2026
Kim
Stayed for one night. Room was spacious and shower modernised and spacious.
Breakfast was included and was enough options. Staff were friendly.
Partner
8/10
Excellent
13 Jul 2026
Atif
Easy check in, lovely staff, and a reasonable breakfast.
Friends_and_family Friends
2/10
Poor
12 Jul 2026
Aamir
As soon as I entered to reception already they was slow , systems was down and the collegue in particular named \"claudia\" she needs some serious training shes definitely always in a mood so here what happened in my experience, I go up to check she already huffing and puffing she can't log in and then tells me to go speak to her next colleague and as I do that she goes onto the another monitor asking about my ending of card details and I told her that shes goes thats incorrect and I was like how can that be I paid for this booking ? She then asks me again for the ending of the card details I told her the same thing and she goes thats still incorrect so I dont know if shes winding me up or unleashing her bad energy all beacuse she might be having an off day but doesnt mean im supposed to be getting the brunt of the stick as i had no idea what was happening at her desk or log in which clearly is her own problem then she gives me the room etc and as I go the room omg the room felt completely off , as the lights wasnt working , every time I went to the toilet lights kept flicking , the room lights in the room was very dim and some was not working , spider in the corner and ac made a very weird noise and every time I kept putting the ac on the lowest it would go to 24 then 24 then 26 as the days I stayed the weather was hot and I requested for a double bed not single and omg this review can go on and on there much more to this as it won't allow me just avoid honestly.
Self
10/10
Exceptional
09 Jul 2026
Quan
On-site parking with no problems. Sophia at reception was exceptional! Very friendly, knowledgeable, and professional, made us feel very welcome after a long drive. The room was clean and tidy, bedding was very comfortable. The breakfast was good, with a large variety of breakfast material, may be add some halal and vegetarian options would make it even better.
2/10
Poor
08 Jul 2026
Stacey
Checked in easily at the hotel.
Room was warm so I put the air con on, but I turned it off before I left for a night out and opened the window as it would have been to cold when I got back. Plus air con makes my sinuses stuffy. When I come back to the hotel at 3am, my room ceiling and wall was covered in hundreds of flies. I went down to the reception to inform them, and I was told that they advise guests to keep the window closed and the air con on. I asked when they inform their guests this as I was not informed at check in and there was no signs in the room.
She said all that she could do was come up with fly spray as it was to late to hoover. I did not like the thought of inhaling fly spray all night. The lady could see how anxious I was about staying in the room, so she offered me another room.
There needs to be signs on the windows and guests need to be told not to open the window.
I will not be returning to this hotel.
10/10
Exceptional
01 Jul 2026
Marcus
Great amenities and parking
Self
10/10
Exceptional
29 Jun 2026
Abdullah
Great overall
Partner
6/10
Pleasant
29 Jun 2026
Alistair
We booked an accessible room and were assured at check-in that we had one but we were actually given a family room and then couldn't be moved.
Friends_and_family Family
8/10
Excellent
28 Jun 2026
Patricia
Room was cleaned, however the ants was on the curtains and windows leads. Breakfast was great, Staff very helpful and friendly. Bar staff and front house was excellent.
Partner
6/10
Pleasant
27 Jun 2026
Bren
Good basic hotel but lots of road noise at night. Seems to be an area for boy racers in their cars.
Friends_and_family Family
10/10
Exceptional
26 Jun 2026
Sally
Very good hotel stayed there lot
Partner
6/10
Pleasant
26 Jun 2026
Kelly
The room was bigger than I expected. The net curtain rail kept on falling down. I was expecting a smart tv as your Wallsall hotel has a smart tv. When I switched on the tv it said “Welcome to the s*ithole Birmingham” I told a member of staff about that and I have a photo of it. My chips weren’t cooked properly but the rest of my food was actually really nice. Breakfast was very nice. All that being said, I would visit again.
Family
8/10
Excellent
23 Jun 2026
Jennifer
Good location. Spacious however just slightly dusty and lot of dead flies on the window
Self
10/10
Exceptional
23 Jun 2026
Louise
Great breakfast, room nice,everything we needed.
Family
8/10
Excellent
22 Jun 2026
Syeda
I have stayed at this hotel several times. Staff are friendly, breakfast was great. Free parking was also a plus point .Only downside this time there was no bags on any of the bins in the room and bathroom, one half used toilet roll and no extra roll, no chair in the room so couldn’t work at the desk. Request one not send at all no contact with me to let me know that they couldn’t provide one.
Partner
8/10
Excellent
21 Jun 2026
JAGDISH
Nice place to stay at reasonable price 👌
Family
10/10
Exceptional
21 Jun 2026
hassan
Friendly staff, excellent location, free parking, air conditioned room was nice and cool, very clean and will definitely stay again
Partner
10/10
Exceptional
15 Jun 2026
Peter
Clean hotel and friendly staff.
Partner
10/10
Exceptional
14 Jun 2026
PHILIP
Very good value will be back
Partner
10/10
Exceptional
12 Jun 2026
Janet
Hotel was very clean staff polite breakfast really good
Partner
8/10
Excellent
31 May 2026
Annetta
The room was clean and towels were got changed.
Friends_and_family Family
10/10
Exceptional
25 May 2026
Nasreen
Good hot breakfast selection. Could have had more fresh fruit on offer.
Everything else was fantastic! Thank you
Partner
10/10
Exceptional
21 May 2026
John
An around great hotel. Highly recommended if you are visiting Villa park
2/10
Poor
20 May 2026
Paul
Food was averages, no fried eggs either even on request.,No beer only ale .service was poor ran out of several items well begore breakfast finished.
Friends_and_family Family
6/10
Pleasant
17 May 2026
Molly
Clean room, no option for evening food until 8pm.
Business
10/10
Exceptional
17 May 2026
Kamila
Clean hotel, spacious room. Good breakfast . Not far far from our venue. Would definitely recommend this hotel.
Family
8/10
Excellent
16 May 2026
diane
Plenty of parking.
Rooms clean, some areas a little tatty.
Breakfast well stocked and plentyful
6/10
Pleasant
14 May 2026
Sarah
I found the Holiday Inn was as I expected.
6/10
Pleasant
10 May 2026
Constance
Okay
Self
10/10
Exceptional
09 May 2026
Lynda
Great staff. Large clean rooms. Lovely breakfast. Free parking.
Partner
10/10
Exceptional
08 May 2026
Everjoy
Clean room, good customer service, good parking, very good breakfast
Friends_and_family Friends
10/10
Exceptional
04 May 2026
Brian
Proper value for money, ideal place for me to get my head down after watching the Villa before heading back down to London the following morning.
I was up & away early the following morning so unfortunately I was too early to tuck into the hot breakfast which did smell great however the kind lady said that I was free to grab a coffee & any of the cold options before I departed.
Will be returning to this hotel in the near future 👍
Self
8/10
Excellent
03 May 2026
Abbas
Parking was good, staff were nice, breakfast was a bit disappointing
4/10
Poor
03 May 2026
Iracema
Didn't vacuum, dust, and also our key card stopped working multiple times. The door got stuck multiple times.
Friends_and_family Family
10/10
Exceptional
01 May 2026
Jillian Maureen
Breakfast good
Friends_and_family Family
10/10
Exceptional
27 Apr 2026
Adele
The room we had was very large. I booked as double adapted room. The bath was a low side so although I wouldn't usually attempt to get over bath these days I did. I got in ok but fell getting out as no near enough grab rail to bath to get out.
The breakfast was nice except for hash browns soggy due to container kept warm in but I enjoyed all the other things I had. The staff kept everything clean and well stocked at breakfast even though was busy.
All the staff were lovely and helpful too.
Partner
10/10
Exceptional
26 Apr 2026
Lynda
Great stay
Partner
4/10
Poor
24 Apr 2026
kris
Hotel is really needing a complete refurb, my room had the shower side collapsing and the room had barely any furniture in it. I mentioned this to the staff and they just apologised.
Even walking up the stairs to the 2nd floor there was stuff lying all over the carpets, they were in need of a vacuum.

I wouldn't stay here again, spend an extra few pounds and stay elsewhere.
2/10
Poor
23 Apr 2026
Dan
One of our rooms were canclled without any notification so one of our party had to stay in another hotel. Breakfast was pretty poor
Business
4/10
Poor
22 Apr 2026
Sandeep
Our recent stay was unfortunately marred by logistical issues and poor maintenance.

What should have been a straightforward arrival turned into a nightmare; the main access road was closed, and GPS (Google Maps) repeatedly led us in circles for over an hour.

While we appreciated the receptionist eventually meeting us nearby to guide us in, the start of the trip was incredibly stressful.

​The Room & Facilities
​The disappointments continued once we checked in:

​Maintenance Failure: We informed Reception that our bedroom window was faulty and would not close. Despite being promised it would be fixed while we were out, we returned at night to find it still wide open. We froze throughout the night and were forced to use towels to plug the large gap to keep the draft out.

​Bed Size: We were surprised to find a standard double bed. In most modern hotels—and certainly within the IHG portfolio—a King or Queen is the standard.

​Amenities: To top it off, there was no ice available in the hotel.

​The Silver Lining
​The only redeeming quality of the stay was the breakfast. It was very good with a nice variety of options, and the staff in the dining area were pleasant.

​Final Verdict
​Overall, this was a major letdown compared to our previous IHG experiences. Between the lack of follow-through on a basic maintenance request and the sub-par room features, we will not be booking this hotel again.
Partner
6/10
Pleasant
22 Apr 2026
Sam
The staff were amazing, particularly Aaron but the hotel itself is a little tired and the communal areas coukd have been cleaner. The room was very clean but also tired, as was the bed which had definitely seen better days.
Good breakfast!
All in all, it was fine and did the job.
Self
10/10
Exceptional
18 Apr 2026
Lynda
Great check in experience with Aaron.
Large, clean room.
Great breakfast.
Free parking.
Friends_and_family Family
10/10
Exceptional
13 Apr 2026
Clara
Lovely place and very welcoming staff
Self
10/10
Exceptional
05 Apr 2026
Clifford
Beautiful place
Partner
8/10
Excellent
05 Apr 2026
Jasmine
Check in was easy as we arrived quite late. The room was cold, i couldn't figure out the heating so gave up and turned it off which made the room warmer.. The condition of the place was good overall - you get what you pay for - The breakfast was ok, watery scrambled eggs... No other options for vegetarians. Some veggie sausages and avacados would be a small idea.
Parking was easy, I input my reg and took a screenshot as I saw some comments about people getting tickets, i only stayed 2 nights ago so we'll see... Overall i would stay again
Business
4/10
Poor
01 Apr 2026
Andrew
In need of a refit
Self
8/10
Excellent
30 Mar 2026
Alan
Good safe parking , The breakfast was good with a variety of food The staff helpful & friendly
Partner
4/10
Poor
29 Mar 2026
Trev
Breakfast was buffet style, but first morning everything was cold, second day it was luke warm. Toaster was so slow people gave up. They do have evening meals but almost everything was off the menu, better off ordering a delivery. Noise overnight from traffic, roadworks and even helicopters overhead was enough to ensure we didnt sleep very well.
Staff were mostly helpful but could have done more.
Partner
8/10
Excellent
23 Mar 2026
Douglas
Overall good but food menu choice went downhill over the few days from a good choice to no choice at all
Friends_and_family Friends
10/10
Exceptional
17 Mar 2026
Nursyafi'ina
Clean room , basic amenities
Self
6/10
Pleasant
12 Mar 2026
Kirsty
yes
2/10
Poor
11 Mar 2026
Gillian
Pet friendly but not disabled friendly. Staff excellent management useeless. Had a fall lift broken,put on top floor inspte of using disabled buggy. Requested for manager to call ne re complaint no call,i made 4 call toll charged kept waiting average 15 minutes for them to find manager only to have to hang up due to cost. Would advise anyone not to go here,staff great manager useless. Half of evening menu unavailable both nights
Pet
8/10
Excellent
10 Mar 2026
tim
Clean room and good internet, and amazing shower the hotel itself is a little dated
Self
10/10
Exceptional
10 Mar 2026
Keith
The room was clean.
8/10
Excellent
07 Mar 2026
Amjad
Good location
Self
8/10
Excellent
06 Mar 2026
Elena
The rooms were clean and spacious. The staff were pleasant and accomodating.
Friends_and_family Family
10/10
Exceptional
04 Mar 2026
Colin
Clean room good staff
Self
4/10
Poor
04 Mar 2026
carl
communal areas tired, with ripped carpets ectera, room okay but bed uncomfortable as it’s 2 singles pushed together. Noisy neighbours above and next room. Charged me twice for room ! Still trying to get refund . The area surrounding isn’t that nice.
8/10
Excellent
03 Mar 2026
Samantha
Rooms are dated but spacious and clean. Staff were helpful. The breakfast was quite cold and not that fresh due to it not being busy so not topped up enough however it wasn't horrendous.was very cold in breakfast area as automatic doors broke and stayed open although no one's fault. Would stay again as you get what you pay for
Friends_and_family Family
8/10
Excellent
02 Mar 2026
shazad
Staff very nice
Partner
8/10
Excellent
01 Mar 2026
Jane
Clean room,friendly staff
Friends_and_family Family
10/10
Exceptional
28 Feb 2026
Clara
Comfortable and quiet
Partner
10/10
Exceptional
28 Feb 2026
Kirsten
Nothing i could complain about nice stay
Partner
10/10
Exceptional
23 Feb 2026
Phillip Ashley
Staff were good, keycard didn't work at first but they rectified it.

The room was very spacious

Ideal location for the NEC

Free breakfast in with the price

Can't fault it and would definitely stay again
Partner
10/10
Exceptional
22 Feb 2026
Lynda
Great staff, clean. & spacious rooms, lovely breakfast, free parking.
Partner
2/10
Poor
22 Feb 2026
Tim
Disgusting food . Horrible single bed . Car park and whole area was filthy dirty with dog crap everywhere
10/10
Exceptional
21 Feb 2026
sean
Room clean staff very professional helpful and friendly I would especially like to thank the lady on reception from Latvia for her attention to detail and helpfulness
Friends_and_family Family
10/10
Exceptional
17 Feb 2026
JOHN
Although some different Staff on our visit this time, same Pleasant, Helpful and Friendly Staff as Always.(a credit to any organisation)
Partner
10/10
Exceptional
16 Feb 2026
Clara
Good breakfast
Self
8/10
Excellent
15 Feb 2026
mark
The hotel itself is old and run down in the common areas like the corridors and stairs
Worn and duct taped carpets, leak stains in the ceiling and marked paint etc.
However the rooms are spacious clean and very comfortable. Bathrooms are very clean. And usable
Staff are outstanding courteous and attentive, and the breakfast, while limited is well cooked and enjoyable.
Overall, the quality of the staff and rooms is let down by the old and deteriorating building. Needs money spent on it
Business_and_leisure Self
4/10
Poor
15 Feb 2026
David
Toilet seat broken and bathroom door would not close
10/10
Exceptional
14 Feb 2026
Atila
Clean. Staff friendly and helpful
Business
8/10
Excellent
12 Feb 2026
Gwen
The room was fine - clean, comfortable and did the job for a one-night stopover. Reception staff were great, very helpful and friendly.
Breakfast wasn’t great (found a hair in the scrambled eggs!) but overall not a bad stay and would stay again if in the area.
Friends_and_family Family
10/10
Exceptional
11 Feb 2026
Rob
You know what you’re getting with holiday inn express and this delivers it perfectly well
6/10
Pleasant
10 Feb 2026
Tahira
Check in staff wasn't very helpful or friendly not even told us which floor is our room when wrong floor
Partner
8/10
Excellent
07 Feb 2026
Yolande
The staff were absolutely brilliant, they went above and beyond to ensure we were catered for...
The room was clean, warm, and very comfortable.

I unfortunately couldn't give a 5* review because the tiles on the bathroom floor were loose and broken.
Leisure Family
8/10
Excellent
07 Feb 2026
Lynn
Good check in, staff friendly, room very spacious
Partner
10/10
Exceptional
06 Feb 2026
Soyeb
Hotel has a good location for amenities,parking,rooms are clean,good breakfast and staff are very helpful.
Business_and_leisure
4/10
Poor
01 Feb 2026
Jayesh
Room was clean, and staff good from checkin and check out. Breakfast wasn't brilliant. The worst thing was the bed. The bed was so uncomfortable everytime me or the wife would turn you would end up rolling into each other. The decorated rooms were dated and our floor just felt like something out of the rough place in back streeets of Vegas! Wouldn’t rate this as IHG Standard more like a 2 to 3 star hotel.
Leisure Partner
8/10
Excellent
26 Jan 2026
shazad
Very good stay staff very welcoming
Self
4/10
Poor
25 Jan 2026
Scott
Not very clean. Poor service
10/10
Exceptional
23 Jan 2026
Sarah
Staff friendly and helpful
Clean room and breakfast included a nice addition to the stay
Business
10/10
Exceptional
20 Jan 2026
adrian
Great staff, some issues with failed deliveries, limited the evening menu. But had a good stay anyway.
Friends_and_family Family
6/10
Pleasant
20 Jan 2026
Steve
Staff were great, hotel was clean and tidy, nice room.

Late checkout is stupidly priced and only two hours extra for £20…

Not so useful when working nights and need to check out at your 0600 which is 1800 in real time.

Breakfast was ok, bacon was great, eggs were a little “ropey”

Get in early for the best ones.

Gate lock access also a bit “naff” but maybe in the process of repair.
8/10
Excellent
19 Jan 2026
Alistair
Clean room and friendly staff
8/10
Excellent
19 Jan 2026
JOHN
Staff as always Friendly, Helpful and Professional.
Leisure Partner
8/10
Excellent
19 Jan 2026
David
Great breakfast included in the price
Self
10/10
Exceptional
18 Jan 2026
Shamas
Room nice clean and warm when we got in . Staff very helpful and polite . Exceptional
Business
10/10
Exceptional
17 Jan 2026
Munyaradzi
Everything was smooth.
Business
10/10
Exceptional
16 Jan 2026
Simon
Friendly staff, clean and spacious room. Breakfast was amazing!
Business Self
8/10
Excellent
12 Jan 2026
Marnii
I have been here twice, when calling to ask instructions to open the gate the lady who answered the phone was rude on both occasions. On one occasion she came out to open the gate seemingly annoyed that she had to let us out. The second time she spoke on the phone as in the same manner rudely and as if we had asked something out of sorts. The young man on the desk however was friendly and kind.
8/10
Excellent
07 Jan 2026
Soniyah
The nice ambiance of the room, nice n clean and looked comfortable.
Business
6/10
Pleasant
06 Jan 2026
Simran
Gate does not work reported 2 times before open leaving and was told will get to have a look at it
Partner

Location & surroundings

Holiday Inn Express Birmingham Star City
Cucko Rd, Heartlands Pkwy Nechells, Birmingham, United Kingdom

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Holiday Inn Express Birmingham Star City

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