Name: Copthorne Hotel Merry Hill-Dudley
Address: The Waterfront Level Street Bierley Hill, Dudley, DY5 1UR, GB

4/10

Poor

30 Jul 2026

Sarah

food was awful. I ended up leaving over half of my microwaved chicken wrap but as nobody in the restaurant came to check on me throughout my meal they didn't seem to care. I also had very little sleep. I had to keep the window open due to the heat and having no air conditioning, however there was a lot of noise going on in the car park for most of the night. When it finally settled the noise came inside at 3am with a group of women yelling up and down the corridor. I told them to pack it in and all was quiet for a minute. However, they then opened up the bedroom door opposite carried out chatting away at the top of their voices. I'm here on business and my sleep is valuable therefore I won't be back because today I am thoroughly exhausted and after a days work I have a long drive home - not ideal.

8/10

Excellent

30 Jul 2026

Sue

We had an issue with getting the room cleaned. Their system didn't work well for us.
Tag left on door before 10am, just after 9am, we went for a long breakfast returned the room wasn't ready. Went to sit in the foyer for 30mins as we thought they were coming. Returned spoke to the cleaner in the room next door, he assured us it would be done in 30 mins. We returned to the foyer...40mins later they were just getting to it. Apologised they'd been busy 40mins later (2pm) the room had been cleaned but nothing replenished. Had to ask for toilet roll . Disappointed nobody asked at reception if everything was ok on our 3rd return to sit in the foyer.
No USB ports in the room - shock!!!

10/10

Exceptional

28 Jul 2026

Thomas

Bathroom was grubby smears all over bathroom mirrows

6/10

Pleasant

27 Jul 2026

Teresa

Unfortunately their was no air-conditioning in tge room. It did have a fan but still very hot as the window was a safety one. The swimming pool is small so don't be too excited. The meal prices are not competitive. Best to go out just over the bridge at back of garden. Local pubs and restaurants are not charging for children's meal.
Staff are very kowledgeable of local area. Very friendly staff.
Just a shame the hotel needs updating.

10/10

Exceptional

27 Jul 2026

John

My family stayed just one day and night, its was great. We had a small Bar lunch which was nice over looking the lake in the sunshine when we arrived.
My little girl, who is Autistic was treated with respect and kindness by all the staff we met, they helped accomodate her needs to use the pool, and provided us a FOC pint of milk to put in our small fridge in our room. I never leave reviews of any kind, but felt the hotel went the extra mile to help us, and made our short stay fun and memorable, it deserved a mention.

6/10

Pleasant

27 Jul 2026

John

Everthing good except toilet which bowl which was dirty and stained

10/10

Exceptional

21 Jul 2026

Leanne

We only stayed for one night but it was love, clean, great bar downstairs, very well priced!

Friends_and_family Family

8/10

Excellent

19 Jul 2026

Ross

Nice hotel but need air conditioning and fsce lift
Great if you want to visit Merry Hill shopping Centre

8/10

Excellent

19 Jul 2026

Kevin

I used to live in the area and just have forgotten this high class hotel has no Aircon! It was a balmy night with poor sleep, unfortunately. Dinner was average, but really nothing special. Prices were ok.

Self

10/10

Exceptional

13 Jul 2026

Ray

We were very impressed with the room. It was clean and well equipped and a good temperature, considering the heatwave outside. The check in staff were very helpful, as were the bar staff.
Breakfast was plentiful, though we were disappointed at the lack of black pudding, as it was shown in the photo gallery. The only real negative was that the prices shown in the email sent prior to arrival asking us to enhance our stay were incorrect, as VAT wasn’t included. A small thing but unnecessary.
Overall a very good experience and good value.

Partner

10/10

Exceptional

05 Jul 2026

Kerry

Nice room clean and friendly staff, food was reasonably priced

Partner

10/10

Exceptional

01 Jul 2026

Jamie

Great hotel great staff always

Partner

10/10

Exceptional

28 Jun 2026

Zoe

Had a fantastic stay throughout my visit. Receptionist at check in was so helpful as I have some mobility issues but I don’t require an accessible room and can use upper floors with a lift, however she checked that incase of an emergency would I require assistance which to be honest most hotels do not check this. Got a first floor room which was great and close to the lift which was ideal.

The room was amazing it was huge or should I say rooms! It was stunning. It was spotless too. Huge tvs, 2 great heavy duty fans as it was at the start of the recent heatwave, nice view over some of the waterfront too. The bed was a superbly comfortable king spotless bedding and lovely pillows. Coffee pod machine too which was a nice touch. Water and pop in mini fridge which we weren’t expecting.

Bathroom a little outdated but done to a high standard and beautifully maintained so this wasn’t an issue. Shower had been updated with a new rainfall shower head which was great.

We didn’t use the facilities unfortunately but the bar and restaurant looked welcoming and had some offers on as advertised in the lift. Nice outdoor seating area. Pool looks great too.

Excellent base for visiting and exploring in and around the Black Country and for Merry Hill Shopping which is huge.
Will be finding an excuse to come back soon!!!

Partner

8/10

Excellent

28 Jun 2026

Susan

Room was clean, staff were friendly, food was very good. I would have liked to have had a spa treatment, but none were available on the Saturday. Overall I think the hotel felt a little tired, but with some refurbishment and updating I think it could be an excellent hotel

Friends

4/10

Poor

27 Jun 2026

Paul

Older Hotel with no Aircon and in a heatwave that's just unpleasant. Both coffee machines were broken at Breakfast so just like warm filter coffee offered. Staff said we could buy a coffee at the coffee machine near the reception. Should have been free as there's were all broken. Asked for an additional fan and none available.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Jonae

I always love visiting The Copthorne Hotel. The location is beautiful and the staff are helpful. The beds are very comfortable

2/10

Poor

23 Jun 2026

Rob

I stay at this hotel not through choice but through necessity as work in the area. Stopped booking breakfast now as it is so poor and seems to get worse. Avoid at all costs during warm weather as rooms are boiling.

Self

2/10

Poor

18 Jun 2026

stuart

The room was that bad I checked out early (I was booked for 2 nights and left after 1 as it was too late to move), it was so dirty and tired/damaged.
I spoke to reception to ask to be moved who were not helpful at all and said there were non of those room types available. For the well over £153 per night the room was absolutely disgusting

Self

6/10

Pleasant

08 Jun 2026

Stuart

I really struggling to work in my room, access my phone and then the Tv with the WIFI; it was hopeless. Mentioned to reception on Wed evening, all seems ok was response and the againon checkout. For a hotel I use for business, good wifi is essential - if this continues i will need to find another hotel whilst in Dudley area

Partner

10/10

Exceptional

07 Jun 2026

Charlotte

This has become like our local. We love the hotel, it’s close to the shopping centre, lovely little area, good for children and peaceful. The only issue we found is the mattress was heavily stained, they could do with looking at these as the cleaners would notice this when making the bed and don’t pick up on it. Other than that, we still enjoyed our stay.

Family_with_children

2/10

Poor

29 May 2026

Rob

Grim

Business

10/10

Exceptional

25 May 2026

Sherri

Carl was amazing particularly but the entire team was super helpful and hospitable. Stayed with in laws, husband and 5 year old for 3 nights and they were super accommodating!

Friends_and_family Family

6/10

Pleasant

24 May 2026

J N

Need abite of refurbishment
To dark .
Bath need to be replace too high to step out of

Partner

8/10

Excellent

24 May 2026

Andy

Very nice, will stay here again

Friends_and_family Family

10/10

Exceptional

19 May 2026

Sarah

Lovely room
Anazing staff
Great food

Partner

8/10

Excellent

18 May 2026

geoff

Staff were good
Room was not too clean
Breakfast was ok but pastries were very small. The bacon sausages etc were not very warm and Always waiting for top ups.
Bar had only one person serving which meant long waits!

Family_with_children

10/10

Exceptional

17 May 2026

Lee

Lovely hotel well worth the visit

Partner

10/10

Exceptional

09 May 2026

Stephen

Amazing friendly staff. Incredible welcome.

Self

10/10

Exceptional

04 May 2026

Charlotte

this is our 3rd time here, and we have already booked to stay in a couple weeks time, excellent staff, who are friendly and approachable, Karl on reception is fantastic! lovely pool are, and great distance to the waterfront and shopping centre.

Family_with_children

4/10

Poor

03 May 2026

Sonia

I booked a Club Room and was very disappointed at how dated and dingy the room was. Room smelled mouldy, woodwork chipped, ironing board burnt, shower curtain black with dirt at the hem, toilet bowl stained with limescale. No electricity sockets by bed.
Definitely not good value for money.

Self

10/10

Exceptional

02 May 2026

Marvin

Clean room, no air con though. Staff very friendly and helpful. If you’re going swimming you’ll need to step outside for a few seconds. Worth mentioning in case the weather is bad.

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Dawn

Had an amazing stay, staff very friendly would definitely come back

Partner

10/10

Exceptional

27 Apr 2026

Stuart

Friendly staff on check in - Very Helpful and was able to get into room at 11:50am

10/10

Exceptional

26 Apr 2026

gail

We Didn't have breakfast. But the staff were friendly and helpful x

Friends_and_family Friends

8/10

Excellent

25 Apr 2026

John

Comfortable room . Nice breakfast. Friendly staff.

Business

10/10

Exceptional

24 Apr 2026

Jamie

Staff are lovely being staying there every weekend for over 18 months we love it there

Partner

10/10

Exceptional

20 Apr 2026

Kelly

Brilliant all round hotel

Business

10/10

Exceptional

19 Apr 2026

Lorraine

Excellent location and staff

Partner

8/10

Excellent

16 Apr 2026

Joanne

Warm welcome and great service from the Reception staff and the hotel bar. Large clean room with all the amenities including the bathroom.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Rosie

Room was large and clean, spa access a nice bonus, breakfast was nice some food one side of bar and some the other hidden slightly so walk all the way round

Partner

10/10

Exceptional

12 Apr 2026

Santosh

The rooms are big. The staff were really friendly and efficient. The access to the spa is a huge plus. However, wish parking was free - £6, and shower power should be stronger.

Family

8/10

Excellent

09 Apr 2026

Shaun

Breakfast was very basic

Business

10/10

Exceptional

08 Apr 2026

Stuart

looks still in the 90s some parts of the building but overall good location

Self

10/10

Exceptional

08 Apr 2026

Jaz

Rooms were relatively clean, bit dusty in places and the bathroom mate was a bit grubby.
The swimming facilities although a little dated were fine and clean. Staff were all lovely especially Phyllis who was particularly delightful on the front desk, always smiling and ready to help. We would definitely stay again. Thanks!

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Jennifer

Staff were efficient at check-in, registering the car at reception was easy and it seemed popular. Breakfast could've been better though with tables being cleared and items replenished a bit faster.

Self

10/10

Exceptional

05 Apr 2026

Cheryl

Very good stay , came up for family engagement party down the rd . Facilities was clean and staff very helpful and friendly. Breakfast was excellent

Friends_and_family Family

8/10

Excellent

04 Apr 2026

Karon

Large clean room. lack of plug sockets. Shower had a lack of water pressure. Good onsite parking. Lifts, very clean. Lovely tall guy at reception, very friendly and helpful.

Partner

8/10

Excellent

03 Apr 2026

Tracey

We will definitely stay here again, room was a little cold but we didn’t go and ask anyone to change anything, the only gripe i would have is paying to park, only £6 I know but to shop the parking is free at the centre but had to park to stay at hotel.

Partner

8/10

Excellent

03 Apr 2026

Joanne

Excellent breakfast. Properly looking old and tired with nned of sime TLC in places.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Diane

Beefburger was dry.

Self

10/10

Exceptional

29 Mar 2026

Syka

Nice and easy and clean above all

Family_with_children

10/10

Exceptional

28 Mar 2026

Christopher

Excellent facilities and breakfast

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

James

Good price. Good food

Self

10/10

Exceptional

24 Mar 2026

Andrew

Everything very good and as excellent. Only comment was that mushrooms and scrambled egg missing as vegetarian in party.

Partner

6/10

Pleasant

22 Mar 2026

Richard

We upgraded to the most expensive room, and were disappointed. The furnishings and décor were outdated, and basic modern amenities (such as accessible electrical sockets, recharging units, etc) were missing altogether. The wallpaper was ripped, and the bed had not been vacuumed for a long time…. It was nice to have 2 TVs, but there was only one remote control… It was nice to have a fridge that had water/soft drinks BUT for some reason it was not restocked for the second day of our stay. My wife needs bottled water for her medical condition but upon enquiring we were told that restocking of the fridge and the coffee machine was only was available for the first day of a stay. Why is this? We paid in full for two days! In summary, we paid for the best room in the best hotel in Dudley, and this did not live up to a standard that should have been expected.

Partner

10/10

Exceptional

21 Mar 2026

Tamuka

Greatest ever.

8/10

Excellent

18 Mar 2026

chris

Great room nice food nice hotel
Shame the welcome note on the tele said just my name welcome ..... not mr or anything quite rude really

10/10

Exceptional

15 Mar 2026

Sarah

Breakfast was amazing and well enjoyed with a variety to choose from. Restaurant staff were great, exceptional customer service from Vikki and the manager Ellie.

Reception desk staff were very helpful amd accommodating.

Family room.was okay, good size, hiwver the bathroom was old and bath didnt look very clean, toliet was hard to flush, but overall a great stay and would recommend.

Family_with_children

8/10

Excellent

09 Mar 2026

Clare

Everything was good, except for shower in room water pressure was rubbish. Staff really helpful. Amenities really good.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Charlotte

all the staff were wonderful, lovely spacious room, lovely spa, just all round peaceful stay.

Family_with_children

10/10

Exceptional

08 Mar 2026

Scott

This is the second time I’ve stayed at the Copthorne Hotel. The hotel is lovely and the location is great. Staff are amazing and I would stay again.

Self

10/10

Exceptional

01 Mar 2026

Julie

staff are always friendly and helpful room very clean tidy

Partner

10/10

Exceptional

25 Feb 2026

Nicholas

Cleanliness

10/10

Exceptional

22 Feb 2026

Julie

room was very clean comfy bed

Partner

8/10

Excellent

17 Feb 2026

Rosemarie

The room was clean with a nice view of the canal. Some of the linen was worn through but the room was clean and quite spacious (family king + single). The wireless charger next to the bed was a nice touch. There was a long wait for check in but the staff were very friendly, helpful and professional.
Parking was available and cost about £6 overnight.
There were nice meal options at the restaurant downstairs, and service was very good.

Friends

10/10

Exceptional

15 Feb 2026

Dr Moises

good service

Business

10/10

Exceptional

15 Feb 2026

Alison

Helpful staff provided extra tea bags and a knife to cut a cake.

Self

10/10

Exceptional

06 Feb 2026

Andrew

Nice large clean room

Business

6/10

Pleasant

05 Feb 2026

Roz

Room was ok staff was polite , a lot of noise from other rooms playing music until 2am lift was noise as room was close by.

10/10

Exceptional

02 Feb 2026

Michael

Clean room with good facilities!

8/10

Excellent

01 Feb 2026

Corey

Overall, I had a good experience at the hotel. The staff were very friendly and helpful throughout my stay. There was a small technical issue during check-out, but it was handled quickly and professionally with no problems afterwards, which I appreciated. The facilities were clean and well maintained, and I had no complaints regarding cleanliness or general comfort of the hotel.
There were a few areas that could be improved. Firstly, I stayed on the top floor and found the heating in the room wasn’t very effective. Even when turned up to the maximum, it didn’t warm the room enough to feel comfortable, and it seemed to be a standardised system with limited control.
Secondly, the breakfast menu was quite limited for non-pork options. It would be great to see more variety such as chicken sausages, turkey rashers, vegan options, and possibly scrambled eggs to cater for different dietary preferences.
Lastly, at the bar I ordered a pint of Madri, but it tasted quite watered down compared to what you would normally expect.
Aside from these points, my stay was pleasant overall.

Partner

6/10

Pleasant

30 Jan 2026

Jon

Staff fine room slightly dated but nice enough

Good gym but some equipment clearly not well maintained

Why do you have to check in on line and again when you arrive

And as for having to pay to park, who likes hidden charges

10/10

Exceptional

28 Jan 2026

Ryan

Clean and good staff

10/10

Exceptional

26 Jan 2026

Julie

very clean and tidy

Friends_and_family Friends

10/10

Exceptional

12 Jan 2026

Kerwin

Really pleasant hotel staff. All facilities were working. Excellent stay

8/10

Excellent

30 Dec 2025

Deborah Marshall

Extremely helpful staff.

Self

10/10

Exceptional

29 Dec 2025

andrew

Answered any questions politely

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

Emily

We love this hotel, good value and good size room, plus having the pool is really great , old skool decor but we love it. Post modernist interiors that we really enjoy! Hope they don't update it, the decor is now trendy in a post modernist nostalgic way

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Will

The rooms at the Copthorne Hotel Dudley are modern, spacious, and offer great views. While some areas feel slightly dated, they still represent excellent value for money. Breakfast is available, although parking does come at an additional cost. One of the standout features is the size of the rooms, which are noticeably larger than many city hotels. On each stay, I’ve appreciated the thoughtful touches such as bathrobes, complimentary shampoos, and other comforts. The large television added to the comfort of the room and made the stay particularly enjoyable. Overall, it was a very pleasant and comfortable stay for both me and my partner.

Partner

8/10

Excellent

19 Dec 2025

Gerard

Room only, room was to satisfaction along with checking in process

Business

10/10

Exceptional

18 Dec 2025

Julie

Room was lovely spacious and very clean

Partner

8/10

Excellent

15 Dec 2025

Andrea

The staff were lovely, friendly and welcoming.
The food was great - scored it a 4 only because the room was so cold my Husband had to sleep in a hoodie on the first night. Staff rectified this by providing an extra blanket but it wasn’t ideal. We would definitely go back but when it’s a little warmer so that the heating wouldn’t be an issue.
The location is great, on the waterfront and within a short distance from Merry Hill shopping centre where they have almost everything you could think of.

Partner

8/10

Excellent

12 Dec 2025

Linda

Good

Business

10/10

Exceptional

12 Dec 2025

Julian

great stay, i stayed in the club room, it was very quiet, good views and very comfortable

Business

10/10

Exceptional

11 Dec 2025

spencer

Great staff, location and facilities

Business Family

6/10

Pleasant

09 Dec 2025

Scott

Needs renovation

6/10

Pleasant

08 Dec 2025

Neil

The Rooms are big enough but a bit dated and the bathroom needs to be updated. The Hypnos mattress was the most unconfutable mattress I have ever tried to sleep on. The staff were very good & friendly and the breakfast was not the greatest. Location for Merry Hill Shopping was Ok but the walk down was not well thought of no crossing by the roadworks and a lot of ignorant drivers

Partner

4/10

Poor

07 Dec 2025

glyn

Black mould in the bathroom around the top of the shower, that someone has painted over so they know it’s an issue. Blue stain on the floor along with fake nails which I let hotel staff know about

10/10

Exceptional

07 Dec 2025

Scott

Excellent stay. Staff were friendly and the hotel is in an excellent location

Self

8/10

Excellent

02 Dec 2025

John

Room could have been warmer

Business

4/10

Poor

01 Dec 2025

Michael

It was very tired and the restaurant closed at 9pm...

10/10

Exceptional

30 Nov 2025

Paul

Very happy with stay and facilities

10/10

Exceptional

29 Nov 2025

Ryan

Perfection!

Partner

10/10

Exceptional

28 Nov 2025

gary

Yes very good

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Diane

Dinner service was poor, slow and wrong meal choice delivered to me and i heard at least 2 other diners with similar problems.
The Manager apologised but no offer of a deduction on the bill or a foc drink.
Felt like the restaurant had gone back to early post covid days.

Business

4/10

Poor

22 Nov 2025

Stuart

Staff a bit rude on check in to my wife who went to check in whilst k wax at work

Business

8/10

Excellent

22 Nov 2025

GEORGE GOPAL

Yes

Leisure

10/10

Exceptional

22 Nov 2025

Deborah

Room was toasty on a cold day. Clean room. Lovy breakfast.

Self

6/10

Pleasant

21 Nov 2025

J J

Room is tired and not great. Fridge in room was iced over, furniture old and broken. Pillows poor but mattress okay.

Got charged for parking because I didn’t book direct so will not be using any Copthorne again.

Business

10/10

Exceptional

20 Nov 2025

Bill

Very clean, very quiet and staff are very accommodating

Leisure Friends