Name: Extended Stay America Select Suites- Montgomery
Address: 5031 Woods Crossing Dr, Montgomery, 36106, US

8/10

Excellent

13 Jul 2026

Natalie

All was well. Nothing bad but nothing amazing either.

Pet

2/10

Poor

28 Jun 2026

Thomasena

The beds are like cots in a prison which is ridiculous they need to do better very uncomfortable I’ve seen bigger beds that are comfortable will not stay there ever again

Partner

10/10

Exceptional

01 Jun 2026

Billy

Gghhhhh

4/10

Poor

30 May 2026

CARLOS

El aire de la habitación dejó de funcionar y la respuesta grosera del personal de la recepción es que no había nadie para revisarlo y que no podían cambiarme de habitación porq solo me quedaba una noche

Self

8/10

Excellent

24 May 2026

Joel

Great clean room and nice staff

6/10

Pleasant

16 May 2026

Janie

No iron each time I stayed. Easy fix to get rid of the rust on the refrigerators. The manager finally gave a room without rust on refrigerator. The receptionist seemed irritated that I didn’t want rust on the refrigerator. And invited me to fina another hotel. The rate was a good rate therefore I was invited to take the rust or leave it.

2/10

Poor

28 Apr 2026

Swalehe

The front desk lady was very rude and combative

Self

10/10

Exceptional

27 Apr 2026

shurone

Didn't.gkcodkdemx.ncu27ebx diej,bsoei2he95h6iridndkv9rmx.,iv. Dieis d ngit9tm3hfdijdnxmjjjjjjhffdjdj

Friends_and_family Family

6/10

Pleasant

15 Apr 2026

Victoria

The bed was nice and comfy the room on the other hand was not all that clean the toilet was nasty and so was the I killed a roach in the bathroom was not happy about that! But other than everything else was ok

Partner

10/10

Exceptional

02 Apr 2026

Brittany

Clean Room. Friendly Staff

Family_with_children

2/10

Poor

01 Jan 2026

Deborah

Totally run-down, grimy, rusty and gross. We couldn't wait to get out of there; it looks like a crack motel.
When compared to the photos this hotel puts online, it is 100% opposite.

8/10

Excellent

28 Dec 2025

Bryan

Place is clean , staff friendly

Business Self

2/10

Poor

25 Dec 2025

Shavonne

There was roaches in the room.

6/10

Pleasant

06 Dec 2025

Gary

Better breakfast options

Leisure Family_with_children

2/10

Poor

05 Dec 2025

Maria

Everything is terrible don’t go there!!!

10/10

Exceptional

03 Dec 2025

Matthew

Awesome

10/10

Exceptional

23 Nov 2025

Matthew

Nice

10/10

Exceptional

23 Nov 2025

Matthew

Nice

2/10

Poor

10 Nov 2025

mehmet

The rooms and hallways smell of weed. The hotel is very old and in need of renovation.

Business Family

10/10

Exceptional

10 Nov 2025

Matthew

Awesome

Business Self

2/10

Poor

08 Nov 2025

Amresh

All hotel smell very bad

2/10

Poor

15 Sep 2025

Nontie

The whole staff isn’t friendly and they treat guests horribly and the manager called me not to come back ever again. I have been nothing but friendly to them. The rooms are nasty and nobody cleans them. Don’t ever stay here!!!!!

Self

2/10

Poor

11 Sep 2025

Nontie

I love the entire staff except for the big lady with Lashes, sometimes being nice to people is good. Their beds are comfortable but the inside of this place is now horrible especially the flow in the rooms, an awful smell not sure if it’s smoke or what. If you stay there , you are desperate not worth a penny trust me.

2/10

Poor

06 Sep 2025

Crystal

Uneasy

Came to check in and nobody was at the desk. Called the help line and was told somebody would be coming down to help us, never came. Then a bit after 1am, my card is being charged for the one night stay I never checked into.

Self

10/10

Exceptional

24 Aug 2025

Ntokozo

The staff is Great

Self

10/10

Exceptional

23 Aug 2025

Zenzile

My stay was nice the staff is friendly too!!!

Self

2/10

Poor

18 Aug 2025

velreva

We paid for a queen bed and received a FULL SIZED BED:(....when we went to tell the the front desk she stated thats all they had..... TOTAL RIP OFF...THERE WASNT EVEN ANYWHERE TO SIT..... WOULD NOT RECOMMEND THIS PLACE!!!

Partner

2/10

Poor

27 Jul 2025

Edwardnett

The halls was nasty had dog dodo in hall wall carpet nasty shower broke bed uncomfortable staff at front desk have worse altitude

8/10

Excellent

15 Jul 2025

Shaiwanna

Great

8/10

Excellent

15 Jul 2025

Shaiwanna

Great

2/10

Poor

12 Jul 2025

Rebecca

Room smells very bad smoke odor not a safe environment build is very old. Don’t stay here

Leisure Self

2/10

Poor

06 Jul 2025

Maria

Room was dirty, floor had not been cleaned and the bathroom was disgusting. Urine on the wall, shower looked dirty. Cabinet door fell off, glue was still wet. 4th floor sign says non smoking but smoke smell filled the hallway, another customer was smoking weed in his room. Overall the worst stay we have had at an extended stay. I was also charged for 2 rooms and only 1 room was available, booked on Expedia.

10/10

Exceptional

04 Jul 2025

SANDRA

Good night.

It was great!

Partner

6/10

Pleasant

21 Jun 2025

Timothy

Asked for accessability room. Clearly their idea of what that means doesn't compare well with what a reasonable person would expect.

Self

10/10

Exceptional

06 Jun 2025

Raul

Surprised

10/10

Exceptional

05 May 2025

Victoria

Comfortable

Leisure Family

10/10

Exceptional

05 May 2025

Victoria

Comfortable

Leisure Family

10/10

Exceptional

03 May 2025

Victoria

It was fine

2/10

Poor

30 Apr 2025

Lori

As soon as I check in, chaos occurred. Fire on the 2nd floor. We had to evacuated . I left and did not return.

Business Self

10/10

Exceptional

01 Apr 2025

Kayla

Best place ive stayed extended

4/10

Poor

03 Feb 2025

Lisa

The sheets and towels were not cleaned

10/10

Exceptional

25 Jan 2025

Kayla

Friendly staff, quiet and clean.

Business_and_leisure Family_with_children

4/10

Poor

09 Nov 2024

Barbara

Enter at your own risk.

Dirty floors, killed a bug, mattress uncomfortable, toilet seat broken on one side, elevator walls and floor dirty. The room reeked of some smell. Would never stay here again. It was rated a 5 but more like a 2.

Partner

10/10

Exceptional

15 Oct 2024

Annie

Beds were awful

Partner

4/10

Poor

27 Sep 2024

Angela

It would not have been bad if there were not roaches everywhere in the room. The beds were clean thankfully. We would have left if there was anywhere else to go but it was almost 1 in the morning. We left our bags in our car and did not lay anything on any surface except the bed. Management needs to fumigate this property.

6/10

Pleasant

26 Sep 2024

Denise

They did not offer any thing but towels you had to buy or bring your own stuff. Ridiculous

Friends_and_family Family

2/10

Poor

11 Feb 2024

Brieanne

Roach Hotel

When I checked it and walked to my car some lady was leaving and said they had bed bugs. I saw 2 little roaches that night and then 3 more the next morning. The fridge was covered in rust and mold on the outside. When I told the front desk she already knew they had a roach infestation. She offered me another room but couldn’t guarantee it wouldn’t have roaches as well. I looked at the room and there was red liquid on the floor and the window was stuck open. I decided to request my money back and get relocated.

Friends_and_family Family

2/10

Poor

07 Oct 2023

Darius

They didn’t even let me check in

2/10

Poor

20 Apr 2023

Michael

It was filthy. The room was awful; smal, dirty, the bathroom was almost unuseable. We would never, ever use or recommend this excuse of a hotel.

Leisure Partner

2/10

Poor

06 Apr 2023

Michael

Double charged me for one room, and charged me 2 pet fees for one pet. Took 2 hours of my time to resolve. Condition of property also poor.

2/10

Poor

02 Apr 2023

Patrick

Get some new beds. I could feel the springs, couldn't sleep end up leaving 4 in the morning

Business Partner

2/10

Poor

02 Apr 2023

James

Staff rude room was filthy worst hotel experience I have ever had people hanging out at front door smoking/drinking, I drink and smoke but not at the front door. Hotel like Montgomery suck.

Leisure Family

2/10

Poor

19 Mar 2023

ramesh

Dirty

6/10

Pleasant

13 Feb 2023

Jimmy

Not pleased with the room size.

Room was too small. Not very comfortable. Not what we expected from an Extended stay America Hotel. Lightings was poor.

Partner

2/10

Poor

30 Nov 2022

Anthony

Don’t book at Extended Stay Montgomery

The hotel was horrible. Cockroaches in the lobby, on the elevator in the tub and on the countertops. Our cards stopped working and we had to wait for someone to come down from their room and reset our keys. We had to go to Walmart to buy sheets, blankets and towels and wash cloths because what was in the room was dingy to say the least. It was not a good experience and I will never go there again. I was also embarrassed because I brought my family with me including my 77 year old mother who was not happy. I have booked through you guys many times and this was the worst experience I have ever had.

Friends_and_family Family

10/10

Exceptional

25 Jul 2022

Nicole

Loved it and so did my kids

Friends_and_family Family

4/10

Poor

24 Jul 2022

Melanie

Hotel smelled like weed. Floor was standing in water near the air conditioner. Furniture was old. AC stopped working during the night. There was a roach in the bathroom. Also the bath tap was rusted up so I had to literally beat on the shower tap to be able to turn on the shower, otherwise I would’ve only been able to use the tub, not shower. Was finally able to pull the knob up enough to allow some water to flower from the shower head. Called the office to report the issue, but apparently no one is available until 0800. Would definitely not recommend this hotel.

Friends_and_family Friends

2/10

Poor

23 Jul 2022

Raushanah

They property has roaches, it a terrible place to stay, don’t stay here.

Business Self

2/10

Poor

30 Jun 2022

Erin

Booked stay around 8pm while traveling. Got to hotel and office was closed. No one was there to check us in. Tried calling office and after hours line, but no one answered. Had to drive around and try to find another place to stay as all other area hotels were booked. Requesting refund for a room I never got to stay in.

Leisure Family_with_children

2/10

Poor

06 May 2022

Shalice

There were literally roaches in our room…beyond disgusting. The was never a person at the front desk and very difficult to contact anyone..DO NOT STAY HERE

Business Partner

2/10

Poor

02 May 2022

Jessica

Horrible

The room was nasty bugs was everywhere in the Tom, elevator and hallways. i had no idea they closed at a certain time cause it wasn’t mentioned to us upon checking in, so if u get locked out or need something you have to wait until the next day. After checking in the room office was closed so I had to get a room else where cause it was just that nasty. Lost out $ on the room price for this hotel. I wouldn’t recommend for my pets.

Friends_and_family Friends

6/10

Pleasant

27 Mar 2022

Verified traveler

Not the best

Requested a non smoking room because I am pregnant but was placed in a smokers room. The smell was sickening. Also no one was present during check in. Had to call a 800 number to have someone come and check me in.

Friends_and_family Family

2/10

Poor

13 Mar 2022

Robert

On Hotels.com booked a room with two
Separate beds got to the room with only one small bed for 2 large men. Hotel desk told us that they had no 2 bed rooms. Since the reservation was non refundable we were required to uncomfortable one night stay. No more Woodspring stays for me ever again!

Friends_and_family Family

10/10

Exceptional

12 Mar 2022

Verified traveler

Nice customers service

Self

6/10

Pleasant

30 Dec 2021

Norman

Front desk clerk so nice and friendly other guest very nice. Room beds need to be replaced bathroom not clean not enough towels. No coffee maker in room, parking lot dark and felt unsafe. The hallways were very clean but our floor smelled of smoke.

Friends_and_family Family

2/10

Poor

19 Dec 2021

Francis

Dont go there!

They have a roaches crisis they are not dealing with. My bed was broken. The whole place smells like excrement. The hotel is a major nightmare. There is nothing positive about this place, not even the staff. Authorities need to close this place, as it represents a health hazzard to guests and staff.

Business

2/10

Poor

26 Nov 2021

Samuel

Worst hotel experience ever. The place looked decent on Travelocity’s website, and I thought it was going to be a comfortable place to wait out the storm. But I soon realized that I was going to have problems with the management during check-in. Check-in was supposed to start at 3pm but Anthony told us that the room wasn’t ready and needed to be “cleaned”. Well, the “cleaning” of the room took over 2 hours, and I was not able to check in until 5:30pm. After checking-in, my girlfriend and I noticed there was no queen bed in the room. When I asked Anthony about the bed, he said there were no queen beds on the entire property! We were disappointed by this because we paid extra on the Travelocity website for a queen bed. Later, we discovered mold in the bathroom and roaches crawling around. We should have left at that moment, but I was exhausted from traveling all day and it was too late to try and find another hotel.

Leisure Partner

8/10

Excellent

22 Oct 2021

Vicki

Thanks Randolph!

Randolph Bell, my front desk attendant was very helpful. He acted like a considered. He is very knowledgeable about the local area and even printed out some pages and wrote some notes for me. Thanks again Randolph!

Self

8/10

Excellent

06 Oct 2021

Lady

Likes: Housekeeping was very pleasant, greetings with a smile and joy as though they were happy to assist. Front desk helpful and providing whatever we needed. Enforced CDC guidelines.
Dislikes: broken bed, mildewed bath towel, broken shower diverter handle-made me Leary. However the bed was discovered by staff and changed while we were out. Sleep was ok. Wasn’t offered any type compensation for the unclean towel.

Business_and_leisure Partner

2/10

Poor

26 Sep 2021

Sara

The room was disgusting!!!!! There were roaches on the kitchen counter, a dead roach under the bed. The table was sticky, the dresser was falling apart.No shower curtain and the towels were disgusting. The towels had hair in them and they were dingy gray not white. I booked a non smoking room and it smelt like cigarettes throughout the whole facility and my room. The elevator was dirty and smelt like pee.

Family

10/10

Exceptional

05 Sep 2021

Ashley

Anthony was the Manager on Duty at check in and was extremely helpful. My family and I were evacuating due to Hurricane Ida and were expected to be a midnight arrival.
Anthony called me to see if I was okay because it was so late. He wasn’t unaware of how high my stress level was at the time and his calling made me feel thought of and not forgotten about.
True Southern Hospitality 10/10 🙌🙌

Leisure Family

4/10

Poor

31 Aug 2021

Joseph

Where is my morning coffee ☕️

Our stay was just okay. Never stayed in a hotel that shuts down from 10 pm to 9 am in the morning. Tried to reach someone at the desk at 7 am with no luck. One thing that really ruined my stay was “ No Coffee “ in the lobby or not provided to guests in the room. No I will not be coming back to this hotel or any by that name.

Friends_and_family Friends

2/10

Poor

17 Aug 2021

Mark

Cockroaches in room and room smelt like weed

Self

2/10

Poor

09 Aug 2021

Verified traveler

Nothing it was absolutely horrible bad inconvenient.

Leisure Partner

2/10

Poor

03 Aug 2021

Verified traveler

The property isn’t a bad looking place except it’s located in a side of Montgomery that’s full of drug dealers and hookers. My room was full of roaches and dirty when I checked in I had to buy roach poison the first night and I never did get rid of the roaches the whole week I was there. They were crawling from behind the floor trim it was crazy. The manager was a creep he was constantly harassing me and my wife about wearing a mask and bringing trash that I took downstairs to the trash back to my room and ask my to put it in the big dumpster after nobody would take the trash or clean my room for the whole week… no fresh towels I paid 410 dollars for a week because I have a dog with me and honestly It would be better probably to go to any motel 6 or super 8 before you go here.

Leisure Pet

4/10

Poor

24 Jul 2021

Altagracia

Probably the worst hotel I have ever stayed. Nothing to offer and not even worthy the money!! DO NOT book any stay at this location!!!!

Business

2/10

Poor

19 Jul 2021

Kisha

Bad

They had bed bugs and I was mad and they toilet kept getting stopped up

Friends_and_family Family

2/10

Poor

18 Jul 2021

Verified traveler

Roaches are an added touch to no lighting

No working light but the bathroom. Probably a tactic so you didn't see the 100s of roaches all over the floor & walls.

Business

6/10

Pleasant

11 Jul 2021

Verified traveler

Need to get the late check in phone fixed. Very frustrating to have to call a 1-800 number and have it tell you it’s after hours and call back? Place could use a refresh. Big puddle of water in main hall not very inviting.

Leisure

2/10

Poor

10 Jul 2021

Verified traveler

Booked through Expedia, to get there front desk staff very rude. Said no room available. Not her problem to call Expedia.

Business_and_leisure Family

2/10

Poor

10 Jul 2021

Verified traveler

We didn’t get to check in, rooms were overbooked. Please refund our money!

Leisure Family

2/10

Poor

10 Jul 2021

Verified traveler

We booked a room as we were traveling and when we showed up, we were told they were overbooked and did not have a room for us. The front desk lady wouldn’t even allow me to use the restroom as I am 26 weeks pregnant. We were told we would be refunded and haven’t seen the money come back.

Leisure Partner

2/10

Poor

29 Jun 2021

Verified traveler

Nothing! I had a non smoking room and it smelled like weed. I paid for two nights but I only stayed one, because of the condition. The staff was barely available, I had to wait 2 hours just to check in on a reservation. They told me they didn't offer refunds, so i lost out on 80 bucks. My safety and health is worth more than money. My advice to the public, go with the other other guys!

Business Self

2/10

Poor

26 Jun 2021

Verified traveler

Looked good from the outside

Leisure Family

2/10

Poor

30 May 2021

SUKNIRUN

Dirty places

Not recommend for this hotel, the health department of Montgomery, AL
need to show up for inspection at this property. Me and my mom seen a lot of cockroaches in bathroom, sink counter, table and floor. I stayed room 216. Very scary.

2/10

Poor

02 May 2021

Freddie

DONT COME HERE!

A lot of illegal activity goes on at this hotel. Very sketchy.. very poor front desk customer service to words cannot explain.

Self

8/10

Excellent

12 Apr 2021

Verified traveler

Great place and value for a week stay..

Business Partner

4/10

Poor

23 Mar 2021

Anthony

Roach motel

Where can I even begin here the room was heavily roach infested, they priced I was charged was almost a 12 dollars difference than what was posted and then. No one to talk to in the mornings or afternoons a certain time or night. If there is a need for immediate assistance. And they charged me 10 dollars to replace my room key even though there was no posted warning of additional charges before check in. I've stayed in a lot of hotels over the years due to work this by far is one of the worst.

Business

2/10

Poor

21 Mar 2021

Verified traveler

It was horrible . They had roaches coming out of the bathroom tub and we switched to another room and still had roaches .

Partner

2/10

Poor

24 Feb 2021

Amy

Roach Hotel

It was

Partner

4/10

Poor

31 Dec 2020

Verified traveler

They shouldn't call it \"Suites\". It was one of the five worst hotel/motel stay for me. Dusty room, Smelly bed and pillows, bad bathroom,...

Leisure Self

6/10

Pleasant

25 Oct 2020

Verified traveler

It smelled like smoke throughout the building. Their was black stuff by the front door of our room. An their was no shower curtain in our room. Stayed for just one night because I had to but will. Not stay there again not even for the price no.

Partner

4/10

Poor

05 Oct 2020

Verified traveler

The property was conveniently located, however the staff is not on site during the evening. This is not a non smoking hotel. Smoking is allowed on the third floor and although my room was located on the first floor, cigarette smoke permeated my room and all my belongings. I was overcome with second hand smoke.

Friends_and_family Family

8/10

Excellent

30 Sep 2020

Nicole

Pleasant

It was a comfortable stay. Room is clean.

Business

8/10

Excellent

15 Sep 2020

Jason

LockOuts

It was overall a good week. I kept getting locked out of my room past 8pm. I had to wait half hour for the attendant to appear and let me in. She seemed annoyed when she was told I needed new batteries in the door. Which never got done. It could use a little cozy. Felt like a doc's office tbh. But it worked

Self

6/10

Pleasant

28 Aug 2020

Angie

It was an ok hotel for the price. The bed and pillow was uncomfortable and the hallways smelled like smoke all the time.

Business_and_leisure

8/10

Excellent

25 May 2020

Savannah

It was an amazing! Clean room and great check in staff. The over night staff lady was rude and had an attitude but other than that it was great!

Friends_and_family Friends

4/10

Poor

14 Mar 2020

Calvin T.

Hotel will not book it if it’s over 7 nights

We booked through y’all for the room 32$ a night for 8 nights well they only book for 7 nights and we would have to pay them that Wednesday which would be fine but they refused to give us the price that we booked it under that wanted us to pay the full amount which was 59/69$ one or the other and my husband lucky ended up not having to work that Thursday so he didn’t pay it but that’s a bunch of junk we booked 8 nights they should of let us have it for 8 nights not 7 and then having to make us pay full price for the 8th night. That’s a bunch of junk

Business

2/10

Poor

09 Mar 2020

Lakeshia

The ceiling leaked water and the door didn't lock. The guest service representative was very rude and disrespectful

Business

10/10

Exceptional

19 Feb 2020

Verified traveler

The courtesy of the employees and the cleanliness and neatness of the hotel rooms.