Name: Springhill Suites By Marriott Montgomery Downtown
Address: 152 Coosa Street, Montgomery, 36104, US

6/10

Pleasant

02 Aug 2026

Sylvia

For the price of the hotel, breakfast was terrible, very disorganized. The room was ok but there were stains in the sheets. There were no toiletries in the bathroom.

4/10

Poor

02 Aug 2026

Ingrid

The first room had a smell that caused me to have an asthma attack. The second room didn’t have the smell but wasn’t as nice or spacious. We were in town for a funeral after driving 7hours we were just exhausted and it was 3 of us sharing a room. The bathroom sink was stopped up, there was no hot water running in the sink - even after 20 min of running the water on “hot”.the shower had lukewarm water that was more on the cold end. The bathroom fan didn’t work. The lighting in the bedroom was none-existent. We waited over an hour for a remote control for the bedroom, after calling and asking 3-4 times. We had to ask for linen for the sofa. And the view. We paid extra for a “city view” and in both rooms the view was of bricks and down to the breakfast lounge. Wasn’t a great stay. The hotels appearance was lovely. Staff was pleasant and seemed available when you called them. We weren’t asked how the stay was when we left, hence why we left such a detailed description of our stay.

10/10

Exceptional

31 Jul 2026

John

Convenient to downtown historic sites. Good breakfast options. Parking limited so stuck with valet. Got text that my valet parking expired three hours after I drove away.

10/10

Exceptional

31 Jul 2026

Angela

Beautiful room with soaring ceilings. Super clean. Very helpful and prompt service staff.

Will book there again when I’m in town.

8/10

Excellent

19 Jul 2026

James

The hotel has great breakfast and the valet parking is great. They need to have a brochure to let the traveler know about places to eat near by. Close to the Maxwell Air Force Base and to the airport. Walking distance to the Legacy Museum.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Kim

The staff was VERY welcoming, friendly and helpful. The location is outstanding if you are in town to visit the Legacy Sites. The breakfast was nice, and there is a Starbucks next door if you are in to expensive coffee. We found street parking at a very reasonable rate, so it’s not necessary to get the valet parking, which is costly but typical of downtown hotels.

Family_with_children

10/10

Exceptional

14 Jul 2026

Brenda

This is one of the best hotels! Friendly staff, very clean and rooms are huge. The breakfast was delicious too.

Friends_and_family Family

4/10

Poor

06 Jul 2026

Isaac

Was not told housekeeping services were evry other day and still got no service on the third day evev after requesting. Had to almost beg for clean towels and ran out of soap.

Family_with_children

4/10

Poor

03 Jul 2026

Alkeisha

My family was there for a reunion and none of us got house keeping do to short staffing so I don't blame the staff but the company also I woke up to a huge roach in my bathroom the day of check out so that completely upset me the room was clean for the most part but that set me off at 4:30 in the morning

Family_with_children

2/10

Poor

27 Jun 2026

Sarah

The trundle mattress had stains on it, you had to slam the room door to get it to shut, we couldn't even eat breakfast because there wasn't anything restocked. People were milling around trying to find something to eat because there wasn't anything to eat. Not happy with our stay at all for the price.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Sarah

Great hotel! Wonderful staff. Located in a great area to walk to all the Legacy Sites.

10/10

Exceptional

19 Jun 2026

Laura

Awesome rooms, friendly staff, great location!

Family_with_children

10/10

Exceptional

06 Jun 2026

Shelley

It was very nice

10/10

Exceptional

25 May 2026

RUSSELL

Very nice stay. Comfy

4/10

Poor

20 May 2026

Holly

Pull-out couch was broken and staff was unable to help us or move us to a new room. Would not recommend this hotel for that reason

10/10

Exceptional

19 May 2026

Earl

Staff was wonderful! New property. Valet parking ($30 per day) was efficient and handled by separate company using app. Breakfast on par with other chain hotels. Overall a very pleasant stay.

Family_with_children

6/10

Pleasant

18 May 2026

Dwight

Upon arrival, the staff did not disclose that the Upon arrival, the staff did not disclose that the A/C on the third floor was not working properly or that the entire floor had ongoing issues. The room was very stuffy and warm. However, after contacting the front desk about the situation, the staff did attempt to reach maintenance. Later, I found out maintenance had already left for the day.

The staff did offer to find another room, but by that time it was late and I had already unpacked. I would simply ask that future guests be informed upfront about issues like this. Despite the inconvenience, I would revisit.

Partner

10/10

Exceptional

17 May 2026

Donna

Loved it!! Will be staying there again.

Self

10/10

Exceptional

13 May 2026

Abby

Very clean and spacious room! The staff was accommodating. Breakfast was just ok but sufficient. Would return and request another room on ground level with the high ceiling.

Partner

10/10

Exceptional

11 May 2026

Lashonda

Everything was great. I did notice how dusty the room was especially behind the night stand and headboard and it was room 425 other than that everything was nice.

Self

10/10

Exceptional

10 May 2026

Temika

This is my third, or fourth, stay here. That should say enough. The staff is always kind, rooms are spotless, and it’s located in a convenient spot. Will be returning!

Partner

10/10

Exceptional

03 May 2026

Keone

Room was spacious and clean. Will stay here again when in town next year.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Robin

Parking was excellent... using the new PMC app was very impressive

Friends_and_family Family

6/10

Pleasant

21 Apr 2026

Robert

No room cleaning at all

10/10

Exceptional

19 Apr 2026

Deborah

Staff was welcoming. Room was humongous!

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Whitney

Everything exceeded my expectations

Business

10/10

Exceptional

15 Apr 2026

Galya

yes

Family_with_children

8/10

Excellent

14 Apr 2026

James And Margaret

Comfortable room and bed, quiet atea and easy access to sites around Montgomery. We were able to park our car and walk everywhere. Staff were great.

Partner

10/10

Exceptional

13 Apr 2026

Charles

Very Unique (in a great way) Loved this hotel wish we were there longer to explore the area. Will for sure stay here again when traveling

Partner

6/10

Pleasant

12 Apr 2026

Rich

The room was clean but the layout was strange. The room had horrible lighting, the bathroom and TV weren’t located in a practical space. The people at the front desk were very kind but slow. I tried calling the front desk and nobody ever answered. They charge for parking then ask you to tip but still add a service e charge to the bill. The location was nice!

Family_with_children

8/10

Excellent

11 Apr 2026

Dedria

Breakfast menu could use an upgrade. There was a roach in my bathroom. Beds were comfy.

Family

4/10

Poor

07 Apr 2026

Tim

Lacking service. No real staff to help ensure guest satisfaction.
Rooms are not clean

10/10

Exceptional

07 Apr 2026

Tabetha

I loved the fact that they kept some of the orgional structures in place at the hotel. Will definitely stay there again

10/10

Exceptional

07 Apr 2026

Ervina

I was extremely happy with my stay. The staff were wonderful and very friendly, parking wasn't bad at all, and the hotel room was very spacious, clean, and the building itself has character and history. I didn't take advantage of the continental breakfast, however it was available and that's always a plus in my book as well. I'll definitely be staying here again and do absolutely recommend this hotel to others.

Family

10/10

Exceptional

20 Mar 2026

Bonnie

Absolutely stunning building. The rooms are unique and amazing.
Highly recommend!!

8/10

Excellent

17 Mar 2026

Zach

It's a small, manageable and recently remodeled hotel. Nice gym, convenient breakfast. Nextdoor to a Starbucks. Easy to get up/down elevators quickly. Very cool, old building that has been converted so lots of character. Many places to eat/drink within walking distance. Parking is indeed a litlte tricky... in an attempt to avoid the expensive daily parking rate I was paying the parking meters off and on the entire stay. Adds a bit of needless fretting but not a huge deal. Front desk staff could use a little work, they didn't honor our Expedia room booking and offered really nothing to help fix it. A/C in the room ran nonstop, wouldn't quite get to the setpoint, kinda loud. All in all a good experience, not perfect, but I'd stay again.

Business

8/10

Excellent

15 Mar 2026

Gregg V

This hotel provided a very pleasant experience, and I particularly commend the exceptional staff. The individual who assisted with my check-in was both courteous and highly informative. My only reservation pertains to the mattress in room 122; it appears to be worn, particularly on the right side, which was quite noticeable. Otherwise, the room itself was aesthetically pleasing.

Self

4/10

Poor

14 Mar 2026

Leslie

I have stayed at this hotel a few times and usually it’s fine but after this last time I won’t be back. I checked into my room and it wasn’t clean. The staff was polite and helpful and switched me to a new room but I discovered the toilet was not working. I was told it would be fixed but when I got back around 11pm, 6 hours later it was not fixed. While the staff was polite and attempted to help there were no additional rooms and I had to sleep in a room with a working toilet. I have reached out to management twice and no one has responded. I will not stay at this hotel again.

Self

10/10

Exceptional

11 Mar 2026

Jessica

Beautiful, historic hotel in a great location. Our room was very comfortable. I would definitely stay again.

Family_with_children

8/10

Excellent

11 Mar 2026

PARIS

My wife and I really enjoyed our 2-Night stay at this hotel. It was conveniently located across the street from an event that we were attending and it is within walking distance from bars and other attractions in the downtown area. We rarely had to drive for anything! The attendant that checked us in was a bit off-putting, but the rest of the staff was helpful and nice. The breakfast could have been better, (please consider putting quick grits packets out for those of us who don’t like oatmeal ☺️) but it got the job done. The room was clean and VERY spacious! The couch was a bit stained so we didn’t use it. All in all, I’d definitely stay here again.

Partner

4/10

Poor

09 Mar 2026

Linda

Problems, problems, problems
The hotel is nice but there were many problems that ran through our four day stay. Though rooms were large and designed nicely, this is what occurred. Taking a shower flooded the bathroom floor- we asked for a room change and were told- it is a misdesign and a structural problem in all room. Hours later, we did get a room change, but had to move ourselves and realized too late there were no wastebaskets in the new room. This went on for several days, even when we informed multiple desk personnel, and though we asked, no staff came to clean the room.
We noticed no desk clerks especially in the am.

Friends

10/10

Exceptional

09 Mar 2026

Tiffany

Good stay, convenient to dining and attractions, friendly staff

2/10

Poor

20 Feb 2026

Ivan

The room phone did not work, and nobody answered the front desk phone. The elevators broke and I was on the 4th floor. I have had a hip teplacement

Business

10/10

Exceptional

13 Feb 2026

Rolan

Clean room

Friends_and_family Family

6/10

Pleasant

12 Feb 2026

Kristin

Room had odor, drapes were broken and wouldn’t close fully, and you could hear people through the walls. Staff were very nice.

10/10

Exceptional

04 Feb 2026

Matthew

The facility was absolutely gorgeous. The checking was super simple and the staff was great. Parking was the only hassle.

Business Family_with_children

10/10

Exceptional

27 Jan 2026

Leslie Leon

Best air conditioner in any hotel. Beds were comfortable. The decor of hotel was beautiful. The staff was the best as well.

Business_and_leisure Family

8/10

Excellent

25 Jan 2026

LESLIE

Very nice room and nice staff.

Leisure Family

10/10

Exceptional

10 Jan 2026

Katrina

.

8/10

Excellent

04 Jan 2026

Roxanne

Friendly staff, clean hotel, very spacious room

Friends_and_family Family

2/10

Poor

01 Jan 2026

Tamara

There were blood spots on the sheets. The heat didn’t work well and only one outlet in the room worked which required us to unplug the fridge. Will never return

6/10

Pleasant

22 Dec 2025

andrew

Complimentary so.. Plastic cutlery & crockery - all single use throwaway & wasteful. Good stock of fresh fruit. Hot offerings not impressive.

Leisure Self

10/10

Exceptional

11 Dec 2025

Odell Jesse

Will stay with them again

Leisure

10/10

Exceptional

06 Dec 2025

Sharon

It was cold and not much to choose from. Add a waffle to the menu.

Partner

8/10

Excellent

04 Dec 2025

Tamera

The staff at this property has a remarkable way of making you feel welcome. Their hospitality is wonderful. I really appreciated the way I was greeted daily by the front desk all the way down to the cleaning staff.

The breakfast choices should be better quality. Take note from another property that has good breakfast.

The trundle bed in the jr. suite needs to be cleaned. Hallways need to be vaccumed. Hair was in my bathroom.

10/10

Exceptional

01 Dec 2025

Michelle

The staff was welcoming, professional and accommodating. The room was clean and cozy!

6/10

Pleasant

22 Nov 2025

Amanda

Room was clean. Bed was comfy. TV screen was tinted blue with no way to adjust it. Front desk staff was neither rude nor friendly. Seemed like they would rather be anywhere but there.

Business Self

6/10

Pleasant

16 Nov 2025

Cynthia

The room was nice & clean (there was a dead little roach near the drapes, which I assume doesn't get vaccuumed much), bed was comfortable. Was supposed to be a river view room, but even from the 3rd floor facing the water the only view was the baseball field and parking garage. I am not sure if any of the rooms could actually see the water? The shower door does not close well, so be careful when stepping out of the shower onto the soaking wet tile floor (even with a towel down). The breakfast was pretty bad, at least the \"hot part\". We got there at 9 and there wasn't much left and it wasn't warm. The lady in back had to go and get coffee cups and utinsels for a few of us but she did it with a smile and apologies.

The front staff wasn't rude, but they weren't friendly. On our check out I told her that the TV was so dim it could barely be watched, as well as about the shower. She just said OK, but never made any notes, so I am sure it won't be taken care of.

Kitty-corner, near the water there is a parking garage that charges $6/24 hours and you can park there with no problems and easy to walk to hotel. It beats paying $30/daily for valet parking, in my opinion.

Overall it was very convenient for walking everywhere and very near the Legacy Museum. So while it wasn't a horrible place to stay, I think it was a bit pricey at over $365 for Thursday/Friday stay, I just expected more from Marriott.

Leisure Partner

10/10

Exceptional

11 Nov 2025

Christopher

Loved our stay. Staff was super friendly. The building was very cool. The mix of old meets modern. Loved it.

Partner

2/10

Poor

10 Nov 2025

Susan

I know check-in is not until 4:00pm, but I arrived at 3:00pm checked with the front desk stated check-in was at 4:00pm. So we walked to the river front until 4:00pm. We came back at 4:00pm ready to check-in only to find there was no room available. My sister checked back at the desk and she stated they had a room if we wanted to go there. Turned out to be a handicap room that had a bad smell. Went back to the front desk again she stated they had a room on the second floor. We loaded our luggage again to go to the second floor while I went to the desk to check-in. I told my sister to go ahead to the second floor and wait. When I got back to the desk she stated the room was no longer available. Waited until 5:00p, and finally got a room on the 4th floor. The master switch did not work so we slept with the center light between the beds on. This was a down version of all that went on. I worked in a hotel for 16 years this would have never been acceptable. We were told they had three buses coming in but found out they only had two house keepers on. This is where poor management starts. Need I say more about the women at the front taking in luggage, which we did not let her do because she was higher than a kite. A real hustler. You may want to have someone visit this property before you loose business. That many buses coming in would have been all hands on deck but trust me this was not. I guess that why all other hotel lobby's may not have had guest standing.

Partner

10/10

Exceptional

08 Nov 2025

Rachael

Staff was incredibly friendly, room was clean, and the building is just such an awesome old building! Love the atmosphere!

Leisure Family

8/10

Excellent

07 Nov 2025

Edward

Nice room

Business_and_leisure Family

6/10

Pleasant

03 Nov 2025

Dorian

For a three nights stay, I would’ve expected my room to have been serviced at least once. I asked twice for my bed to be done and my bin emptied. Somebody did knock at 5 pm on the Saturday but I had just come back from a busy day sightseeing. They promised to do it on the Sunday, but never did.

I did appreciate having breakfast included and there was a great choice, but in a hotel of this calibre, I would expect proper cutlery, not plastic ones. The pastries, i.e. the croissants and bagels were stale. And the eggs watery. Waffles were great.

I could also hear the person in the room next to me snoring loudly, which made me have to wear earplugs due to bad soundproofing.

I loved the staff. They were so welcoming.

Leisure Self

2/10

Poor

03 Nov 2025

Anchervette

Room

4/10

Poor

26 Oct 2025

Michele

Check in staff was not friendly. Got locked out of our room and took over 5 min to get someone to the front desk.

Business

10/10

Exceptional

19 Oct 2025

Omar

Room was amazing by far one of the best hotels I’ve stayed in!

Business_and_leisure Family

8/10

Excellent

18 Oct 2025

Melinda

Vslet parking supposedly $30 but got charged $43. Room was spacious but lighting was dim

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Duc Jason

Everyone was fine except for the early morning noise from room above with kids running and playing. I’m surprise it’s not sound proof for more enjoying for guests.

Partner

10/10

Exceptional

12 Oct 2025

Jana

Nice size room clean and good breakfast.

Leisure Family

8/10

Excellent

09 Oct 2025

Kyle

Great place. I just wasnt expecting the valet parking. But on the street parking close by was fine because I didnt need to park from 8-5

Business

10/10

Exceptional

06 Oct 2025

Jeffrey

Not much open on Sunday. Hotel is great.

Leisure Partner

4/10

Poor

05 Oct 2025

Maranda

The master light switch would work sometimes and sometimes it wouldnt. There was an old coffee pod left in the coffee pot. It also looked the couch or

Business

10/10

Exceptional

03 Oct 2025

Angel

Amazing Service!

6/10

Pleasant

03 Oct 2025

Cordero

When we arrived and given our room, someone else was already in there. They gave us another room and again it was occupied. The third time switching to a different room, it wasn’t cleaned from the previous guests.

Friends_and_family Family

2/10

Poor

28 Sep 2025

Katherine

Horrible service.

Front desk staff service is terrible.
They made me feel as if I was disturbing their night for checking in. Also, they oversold their rooms and sent me away though I booked my room 2 months in advance!

Self

10/10

Exceptional

27 Sep 2025

Shelly

I loved that there were a lot of great places to eat at with in walking distance of the hotel.

Business Family

8/10

Excellent

19 Sep 2025

Hilda

I had reserved a wheelchair accessible room. It was not. The bathroom was very tight for a wheelchair. Bathroom was dirty specially the baseboards. Small sink for three people.

Business Family

6/10

Pleasant

19 Sep 2025

Amanda

Payed for our stay with one key cash. Provided a credit card at check in for incidentals and was told it wasn’t needed. When I checked out the next morning the lady asked for a card since there wasn’t one in file. I gave her my card and asked if she just needed it for incidentals and she said yes. After leaving I checked my card and she charged the full amount to my card. I immediately called and she said I would have to wait until Monday and speak with the manager. I called back Monday and the manager said she would refund my card and that I would get an email with the refund. Still haven’t received my money or an email.

Leisure Family

2/10

Poor

18 Sep 2025

Ontario

One of the worst experiences

4/10

Poor

16 Sep 2025

Leesha

Check in was 4PM. At 4:07PM I was told to come back in 30 minutes as the room was not ready. At this time there was a lobby full of guests waiting for rooms. Finally got checked into a room at 5:07 PM(first floor even though I booked a river view). That room still had other customers items in it. Went back to the front desk, despite showing them a picture (see photo)of the occupied room I was made to wait in line again to receive a different room. Finally got checked into my second room at 5:27PM(second floor, despite reserving a river view). This room was clean and unoccupied.
Due to the delay to checking into my room, I had to reschedule my dinner reservations twice.
We also were woken up by housekeeping at 8AM despite my checkout time being 12PM.
Extremely unhappy with my stay overall.

Partner

10/10

Exceptional

13 Sep 2025

Carmino

Amazing stay!

Leisure Family

6/10

Pleasant

13 Sep 2025

Wykein

This is about our 4th time stating here. It was awesome when it opened but this go around the shower door was broken, toilet handle was broken, walls had stains, sofa had stains.

We love the theme, but it’s lost it spunk to us.

Friends_and_family Family

8/10

Excellent

10 Sep 2025

Michael

Relax and enjoy Montgomery

Good downtown location, close to riverfront and many restaurants. Easy walk to capitol area and museums.
Hotel had modern feel.

Only item I could criticize is the fact that two of the three monitors/tvs in the lobby area were flickering. They need to replace them.

Partner

10/10

Exceptional

09 Sep 2025

Verified traveler

Amazing

Leisure Partner

10/10

Exceptional

07 Sep 2025

Charles

😀👍

Leisure Self

10/10

Exceptional

07 Sep 2025

Allen

Close to all my needs for the trip. Improvement on the eggs

Leisure Partner

10/10

Exceptional

03 Sep 2025

Morgan

I loved the location of this hotel!

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Jerline

The property was beautiful.

10/10

Exceptional

31 Aug 2025

cynthia

We paid a coupon le dllars extra for the river view. Top floor, with roughly 20 ft exposed beam ceilings!!! Absolutely beautiful!

Business Partner

2/10

Poor

30 Aug 2025

Walter

Terrible nights sleep

At first it was great
At 3 am someone was yelling in the room next to us and beating on the wall
We did end up leaving around 4am due to us not being able to handle it anymore.
When we left the entire hallway smelt like weed.
We have stayed here a lot and this is the worst it’s ever been.

Partner

8/10

Excellent

24 Aug 2025

Donna

The only disappointment for me was my room location. It was on an inside corridor with a big window and a view of a brick wall. No outside light at all and I found it a bit depressing.

Leisure Self

8/10

Excellent

15 Aug 2025

Susan

Great historic hotel

This is a unique space (converted warehouse) and our room was gorgeous. We were walking distance from everywhere we wanted to go. Breakfast was solid and helped us to have so many options.

Friends_and_family Family

10/10

Exceptional

11 Aug 2025

Natasha

Clean

Business Family

6/10

Pleasant

10 Aug 2025

Michel

Our room shower had no hot water.