Name: Home2 Suites By Hilton Montgomery Down
Address: 155 Columbus Street, Montgomery, 36104, US

10/10

Exceptional

03 Aug 2026

Cynthia

Everything was great I would absolutely stay again

10/10

Exceptional

02 Aug 2026

Lindsey

The key wouldn't allow us to leave the parking lot (or any other guests) and we had to go back inside and wait for assistance in order to leave which wasn't convenient. Also, on the 4th floor outside the door, it smells terrible near the ice machine. Maybe mold or mildew from leaking water. Otherwise, the room was very clean and our stay was great! It is within walking distance from many restaurants and the Riverwalk Park was so peaceful on a Sunday morning.

10/10

Exceptional

02 Aug 2026

Barry

The only complaint was how hard the doors slammed when people closed them. It was a booming noise that would disturb our sleep. The staff was awesome. The room was super comfortable and the location to The Legacy activities was perfect.

6/10

Pleasant

30 Jul 2026

Yalonda

Thankfully, my mother taught us to always bring our own sheets and that she’s upgraded now to include the mattress cover because our bed’s mattress cover had obvious blood stains on it. Our room was not cleaned either of the full two days that we stayed so those soiled items stayed underneath the desk for two nights😒.

The rest of the hotel appeared to be well-kept and the staff (excluding the manager who was conveniently not available at check in) were pleasant.

10/10

Exceptional

29 Jul 2026

Aldrich

My husband and I spent two nights. We were pleased at all services that we used. It is also very convient to the Civic Center.

10/10

Exceptional

27 Jul 2026

Eva Farris

I loved everything about the hotel

8/10

Excellent

27 Jul 2026

Gary

Staff needs improvement!!!!!

10/10

Exceptional

27 Jul 2026

Annie

It was close to the places in the city to visit.

Friends

6/10

Pleasant

26 Jul 2026

Brianna

Kendra was very rude and unprofessional. She needs to training on proper customer service. It was very unpleasant working with her.

Felicia W. Was very helpful

8/10

Excellent

26 Jul 2026

Timia

Overall, I had a good stay! Loved the location, so much to see near it and in walking distance. The breakfast was good and had a wonderful variety of items. The staff was helpful. I rated a 4 because the ceiling was dripping right outside of my room (and they placed a bucket to catch the drip) and it just wasn’t the ambiance I want when I’m paying to stay somewhere. They offered to move us but we were already settled. The room also didn’t seem completely clean. We needed paper towels and the bathroom had poop stains in the toilet still, yuck!

10/10

Exceptional

25 Jul 2026

Tabatha

Hotel looks new and well maintained. Staff very helpful and friendly. Breakfast was great; quite a few items to choose from. Convenient kitchenette. Great location. Walkable. 2 restaurants across the street. Would definitely stay here again when in the area and don’t want to drive anywhere.

2/10

Poor

18 Jul 2026

Russell

Avoid at all costs. Horrible. After traveling 12 hours they didn’t have our room. They had no record of it and the hotel was booked all the way up. Left us stranded with 2 children. Not a safe area. I heard a guest in lobby saying they had bed bugs in their room.

Family_with_children

10/10

Exceptional

18 Jul 2026

Racquel

Great stay

10/10

Exceptional

17 Jul 2026

Gregory

Hotel was nice. Staff friendly. Breakfast was amazing along with the BEST HOTEL
COFFEE I have ever had!!!! The Best no doubt!!!

Partner

10/10

Exceptional

17 Jul 2026

Gregory

Suites at Fall Creek never disappoint … we had the two rooms that slept 6z. Perfect in every way!!

Great staff and friendly people!!

Partner

2/10

Poor

16 Jul 2026

Ryan

They charged us again even though we had already paid through expedia and acted like they had never heard of people paying through expedia. Then they refused to refund us even when i showed them the receipt, email confirmation, and the multiple charges on my online credit card statement. Before all of this though they said they didnt have the room that we had reserved because they give preferential treatment to people who make their reservation through their app..Totally horrible and the bed sucked!

8/10

Excellent

08 Jul 2026

Olivia

Hotel itself was great. This is otherwise a 5/5 hotel but the only reason I had to deduct a star was because in the bathroom of my hotel room, the previous guest appeared to have shaved and pieces of hair were left all over the bottom of the sink where the towels are placed. I usually clean my hotel rooms each time I stay somewhere but I just found it to be annoying that it wasn’t attended to sooner. Other than that the hotel is very modern and clean. Located right next to the Legacy Museum which I highly recommend visiting! Breakfast was okay. Staff at the front desk were very kind and helpful.

Self

10/10

Exceptional

07 Jul 2026

mark

The rooms were clean the staff excellent to breakfast needed more attention, but it was free so I’m not complaining

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Byron

No issues.

10/10

Exceptional

30 Jun 2026

Rachel

Newer property, very clean, loved staying here. This was my 2nd time and I’ll be back anytime I need to be in Montgomery. Much better than Doubletree by Hilton as my colleague had bedbugs in her room and they only refunded one nights stay! Great gym as well. Very clean and full size refrigerator so worked perfect for having a large pizza box. The only negative is they charge for parking, but it’s really not needed because there is ample street parking available.

Self

10/10

Exceptional

29 Jun 2026

Precious

The hotel was very modern and a convenient downtown location. It is right next to legacy museum and close to many restaurants and other attractions. The breakfast was hot and delicious and staff was helpful and friendly. I would recommend and stay here again!

Family

10/10

Exceptional

28 Jun 2026

Travis

Will be back

Family_with_children

10/10

Exceptional

27 Jun 2026

Chermaine

Great stay with my family! Walking distance from The EJI. We loved it!!!!

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Ronald

Great one night stay staff was very polite

Friends_and_family Friends

10/10

Exceptional

26 Jun 2026

Luis

Great hotel. Room size was perfect. It was clean, new and food was good. Definitely staying in these hotel chain from now on

Family_with_children

10/10

Exceptional

24 Jun 2026

Shan

The hotel is located right next to the legacy museum, and it is convenient to get to other points of interest in Montgomery. The facility is clean and up to date. The front desk staff Maria followed up with me about any needs right after we checked in.

Partner

10/10

Exceptional

24 Jun 2026

Shendy Lipscomb

Staff were amazing and room was clean. Bed slept comfortably. When in Montgomery I will definitely stay here.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

James

Highly recommend!

10/10

Exceptional

22 Jun 2026

Allegra

Excellent staff. Cordarryl and Kyndra were kind, funny, and accommodating. The hotel was well decorated, and the gym was the cleanest hotel gym I’ve ever used.

Family_with_children

10/10

Exceptional

21 Jun 2026

Patricia

Clean room and nice staff

Self

6/10

Pleasant

19 Jun 2026

Jacqueline

The hotel overall was a decent stay and staff were polite and courteous. It’s likewise a good location if you’re needing a spot downtown. That said, parking IS NOT included and costs $23(with tax) a night and the walls are insanely thin. We could hear every single conversation of the other rooms.

10/10

Exceptional

18 Jun 2026

Shvonda

Ever

10/10

Exceptional

18 Jun 2026

Delores

No complaints~
I would stay there again

Only glitch: the piece of paper for getting in and out the parking garage was “glitchy” at night but an attendant always answered and let us in ~ so no issues

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Kim

.

8/10

Excellent

17 Jun 2026

Adam

Good

Partner

8/10

Excellent

17 Jun 2026

Lori

When we checked in at around 8 pm one of our 3 rooms hadn’t been cleaned we waited nearly 30 minutes after traveling all day we were told they only had one housekeeper all day I found this ridiculous for that size hotel the only compensation we were offered were a few bottles of water that equates to about $1 I find that to be terrible business also there was a night manager present and I felt like she didn’t offer much help it was the actual front desk employee trying to help but Alice was the housekeeper and she tried very hard to clean the room as quickly as possible we appreciated her help since we were told she was the only housekeeper who came to work that day

Family_with_children

4/10

Poor

15 Jun 2026

Joyce

The room was not cleaned during our 3-night stay. Clean towels had to be requested at the front desk. The front desk staff was very apologetic, but unable to address/resolve the issue. In my 60+ years of business/personal travel, this was a first time experice. So, I do count myself fortunate; however, I will not plan another stay at Home2 Suites. My son had a much worse experience during this same timeframe, same hotel, which also involved downright unnecessary rudeness from on-site management. I’m sure he’ll provide an overview of his personal experience at the same Home2Suites location!

Family

8/10

Excellent

14 Jun 2026

Lashandra

Overall great place to stay and will stay again. Some things are out of the customer or establishments control such as noisy guests or the family dog occasionally barking. Great breakfast, clean room, responsive staff. You won't go wrong here. The Legacy Museum is on in walking distance as well and the Riverwalk. Ideal for college student drop-off at ASU.

Self

10/10

Exceptional

14 Jun 2026

Mary

We enjoyed out stay. The customer service rep Maria was so very friendly and helpful.
The cleaning crew was also nice and helpful.
Would definitely stay again.

Friends_and_family Family

10/10

Exceptional

13 Jun 2026

Lynne

The staff was very accommodating and the hotel lovely. It was ideally suited to tour the Legacy Museum.

8/10

Excellent

13 Jun 2026

Jeannine

Place was clean beds where comfy .

Family_with_children

2/10

Poor

12 Jun 2026

Curtis

Front desk staff suck !…

2/10

Poor

12 Jun 2026

Henry

Front desk struggled with check in. There were 2 people in front of me and I had to wait 30 minutes to get checked in. My reservation was messed up by the hotel as they had one additional day that I did not book. Once we get checked in the room key did not work. Last but not least they ration how much waffle batter and syrup you can have...

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Richard

Very good stay!

Family_with_children

8/10

Excellent

09 Jun 2026

John

The staff were great! They went above and beyond to accommodate my family during our visit!!

Family_with_children

10/10

Exceptional

07 Jun 2026

Leah

Great staff

Business

10/10

Exceptional

05 Jun 2026

Luis

Good room with an awesome location for the MiLB stadium. Clean and comfortable stay. Highly recommended.

8/10

Excellent

02 Jun 2026

Julie

On the whole, we were very pleased with this property, the newness, the cleanliness, the excellent breakfast choices, and the helpfulness of the staff. There were only two issues we encountered, the first of which was a $20/day fee for parking in their (open air) parking lot. One of the reasons I selected this property was because it offered free parking. That was not the case, and even the person who checked us in admitted that that information was not on the website.

The second issue we encountered was in the handicap accessible room we reserved. The room was lovely and spacious, however the door to the room was so heavy that one of us could not open it alone. I could only imagine the inability to open it at all if one of us had been in a wheelchair or using a walker. It would have been impossible. Additionally, while the bathroom was large and very clean, the bathtub was so slippery that we had to hang on to the bars when showering for fear of slipping and/or falling. We would suggest providing an optional bath mat, at least in the handicap accessible rooms to prevent this sort of mishap.

We would love to stay at this property again should plans bring us back to Montgomery. However it would be helpful if these issues were addressed for anyone coming, especially older people or those with disabilities.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Gwendolyn

Love this hotel, will book again

Self

8/10

Excellent

01 Jun 2026

Robert

Wished weekend breakfast was served earlier than 7:00 AM. HATED having to pay $20 parking per day. To add insult to injury, the parking scanner wasn't reliable. Refund, please!!!

Partner