Name: Sonesta Es Suites Montgomery
Address: 1200 Hilmar Court, Montgomery, 36117, US

6/10

Pleasant

18 Jul 2026

Jazmine

The stuff was helpful,

There’s no breakfast false advertisement,

The rooms were clean

Family

10/10

Exceptional

13 Jul 2026

Robert

I enjoyed my stay period.

2/10

Poor

02 Jul 2026

Jim

The facility is noted to be exclusively non-smoking. But obviously that is not being upheld. My room smelt like a complete tobacco factory. I actually ended up leaving in the middle of the night. Find another place to stay. There’s also a lot of people loitering around the hallways and the stairwells in the middle of the night, which makes it for a very uncomfortable experience for safety.

Self

2/10

Poor

01 Jul 2026

Wumandila

The property was not clean nor well kept. The room was not clean, toilet was dirty, the tub has rust, brown spots on it. Cigarette buts and food on the ground, all over the place. Great amount of marijuana being smoked. The pool had sand at the bottom and on the side of the pool. Would not recommend for anyone to stay there.

Family_with_children

6/10

Pleasant

28 Jun 2026

Justin

Room was spacious

Partner

4/10

Poor

12 Jun 2026

Michele

I always stay here but the upkeep this time was extremely poor. The dishwasher had a foul smell coming from it which made the room stink. When I checked in I waited 15 minutes at the front desk while the worker hung out in the office socializing with someone. You could hear the whole inappropriate conversation. I will be using another facility from now on.

Partner

2/10

Poor

11 Jun 2026

JOEL

Pool was down. Room reaked of weed and was dirty.

Friends_and_family Family

4/10

Poor

31 May 2026

Roberto

Carpet was damaged in the living room area, tub and bathroom sink were draining very slowly, toilet handle was falling apart, very poor maintenance.

Partner

4/10

Poor

31 May 2026

Troy

Derilect cars on the property. Dudes hanging around, one went after my wife as I was bringing bags into the room. I suspect the only reason something bad didn't happen was my fast return. Same people smoking weed all night near our room with the smell coming into the room. The outside grounds are dirty and in poor condition. The carpet in our room should have been replaced 10 years ago. Significant stains. Yuck

Family_with_children

10/10

Exceptional

23 May 2026

theresa

Clean room very comfortable, staff pleasant ,bed extremely comfortable

2/10

Poor

18 May 2026

Victoria

It was unsafe, room was beat up and door had been pry barred in the past. Smelt like smoke and were given a different room after we complained and it was the same maybe worst. Left the place immediately and went to look for another place to stay after hour 10 hours on the road. Now trying to get a refund for the room we didn’t stay in.

Partner

2/10

Poor

16 May 2026

Caleb

Be warned: cockroaches EVERYWHERE!!! I scrambled to get out before they had time to get in my things. This added to the stress of other issues this evening. Cory was amazing, but he refused to refund me and made it very challenging to just leave and be done. I'm contacting my credit card company as a result.

DO NOT COME HERE UNLESS YOU WANT YO DEAL WITH AN INFESTATION!!! It's clearly a well documented issue and they don't care about fixing it. Also, all amenities were broken and \"in the process of getting fixed.\" This place is a long term stay, seemingly for people with extremely limited options.

Self

10/10

Exceptional

15 May 2026

Lila

Kitchen floor was dirty in the 2 bedroom suite, interior walls and light swith plates were dirty. Would be nice to have a tiny bottle of dish soap in the kitchen along with dish washer soap.

Family

10/10

Exceptional

15 May 2026

George

Yes

Friends

2/10

Poor

14 May 2026

Lonas

So we stayed for our Son's graduation 3 rooms. All were filthy and one had roaches.
It's more of an extended stay facility. The couch was not even usable had cigarette burns and just really dirty. Would not recommend to anyone.

Family

8/10

Excellent

14 May 2026

Alesia

Nice quiet stay. Area outside the hotel is not the best but overall a decent stay. Floors could use a little more mopping and new fresh caulk around toilet and tub. Everything else was clean. But other than that it was better than I expected.

Business Self

2/10

Poor

13 May 2026

Joseph

Our accommodations were not comfortable for our family. The room smelled of smoke the minute we walked in. The bed appeared clean, but the walls had marks all over them. This was NOT the usual standard for hotels that would like their guests to be comfortable.

Friends_and_family Family

2/10

Poor

11 May 2026

Laquisha

First off the amenities that's shown are broken or removed completely. Secondly, I wasn't informed about a security deposit that wasn't taking immediately at check out it was taken like an hour later. Since check out I haven't received my deposit back. I left the hotel clean and smoke free and I'm trying to understand why my money haven't been placed back into my account

Family_with_children

6/10

Pleasant

11 May 2026

Michelle

A weekend trip for my daughter and I to attend ASU graduation. It is not your typical hotel. The check-in process was great. The clerk was awesome. The staff were very helpful. The overall conditions of the property was not great.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Bennie

Nice stay, more quiet this time, what I didn’t like was the parking. Had to park far from my room

Self

8/10

Excellent

28 Apr 2026

Carlye

Rooms were big and clean. Was disappointed the pool wasn't open as I called prior to booking and was told it would be the dates of our stay. Is a little noisy with being by the highway and some loud guests. Overall worth the money spent to stay here.

Friends

6/10

Pleasant

26 Apr 2026

Connie

I liked that it had a kitchen, but since I was traveling I would have preferred breakfast in the lobby. Some of the parking lots were out in the front of the building. It is in a dark location and made it harder to see. Charles recommended a great hamburger restaurant and it was good. I would stay again if these were fixed.

Pet

10/10

Exceptional

25 Apr 2026

Laci

Great place

2/10

Poor

24 Apr 2026

Petar

The room was unacceptably dirty and smelled like weed. They offered another room which was equally dirty and had an entrance door that looked broken. The photos are grossly misrepresenting the actual state of this hotel. I left without staying the night, and asked for a refund which is still not delivered. AVOID.

Self

8/10

Excellent

24 Apr 2026

Oscaraion

It’s was ok I would get it again

Partner

10/10

Exceptional

21 Apr 2026

Darlene

Everything was wonderful except the carpet really needed cleaning. The bar stools were in need of repair. Otherwise loved everything. Staff was great. I could tell the Lady day manager took great pride in the upkeep of her property. And by the way, on the day of check out there was a posted noted regarding the carpets being cleaned!

Partner

8/10

Excellent

17 Apr 2026

Japonica

We got the 2bdrm suite and it was awesome. We utilized all 3 beds including the pull out sofa bed in the living room. The kitchen was very convenient and everything was very clean. Only small issue I had was not anything with the hotel but there were some people that checked in late at night and were very loud. I could hear them moving around in the suite above me upstairs. There was someone arguing in the middle of the night. Someone even knocked on my door but thank God they went away when I didn’t answer.

Friends_and_family Family

8/10

Excellent

16 Apr 2026

Angela

Parking lot s dirty. They are bugs in the room

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

Jennyrose

Clean and quite and friendly staff

6/10

Pleasant

14 Apr 2026

Keyona

My stay at the hotel was okay overall, but there were several issues that made it uncomfortable. The room had nets, and no matter how many we got rid of, more kept coming back. There was a notice on the door saying the carpet would be cleaned, but it clearly hadn’t been—there were large, visible dirt spots.

The room also had a strong chlorine smell, which was unpleasant. In addition, the shower ceiling had a crack, and the hallway smelled like urine. Because of the odor and the gnats, we only went into the room when we needed to sleep, as it wasn’t comfortable to spend time there.

Family_with_children

10/10

Exceptional

11 Apr 2026

Karen

Clean, Quiet, and comfortable! Very reasonably priced. Charles welcomed us. He was so kind to carry my hravy bag up the stairs. Convenient parking, kitchenette, comfortable bed, big pool in the courtyard.

2/10

Poor

09 Apr 2026

Dustin

DO NOT STAY HERE.

I wasn't going to post a public review, but the hotel denied our refund request. This is, without a doubt, the worst hotel experience I've had on this platform. The provided photos are misleading and do not reflect the actual condition of the rooms. We booked four rooms for an overnight stay, and they were all unacceptable. Our room had mold on the ceiling, cigarette burns in the curtains, and a greasy, slimy kitchen floor. Another room was infested with roaches. Overall, the rooms were not properly cleaned. The staff left shortly after our check-in, forcing us to seek alternative accommodations. Furthermore, the location is in a concerning area, with suspicious activity observed in the parking lot and surrounding neighborhoods upon our arrival. I intend to report this property to the Better Business Bureau, as it is unfit for operation as a hotel.

Friends_and_family Family

6/10

Pleasant

05 Apr 2026

ronetta

Property needs renovation. Stains on linen and carpet. No closet doors. Stains in bathtub. Environment felt more like an apartment or housing complex compared to other Sonesta ES Suites for travelers or tourists.

Friends_and_family Friends

2/10

Poor

04 Apr 2026

Shelli

Scary

2/10

Poor

31 Mar 2026

Johnny

Hotel carpet and furniture was filthy dirty with stains. Curtains were ragged and dirty.
Front desk help was not very friendly.

DO NOT STAY HERE!!

Partner

4/10

Poor

29 Mar 2026

Kimberly

No breakfast, water stains in ceiling areas in lobby where drywall peeling, high pet fees, hidden fees, loud room, lots of people lingering

Family_with_children

10/10

Exceptional

28 Mar 2026

Christine

Everything is fine

Friends_and_family Friends

6/10

Pleasant

27 Mar 2026

Christopher

the stay was ok for me. I probably won't take my family here

6/10

Pleasant

26 Mar 2026

Theresa

It was ok

Partner

6/10

Pleasant

25 Mar 2026

Stephen

Was checked in before room was ready

2/10

Poor

23 Mar 2026

Elizabeth

We arrived late and there was a person working the front desk. Had to call a number & wake someone up to check in. The property itself looks NOTHING like the photos used. A huge misrepresentation! We arrived at 3:30AM and there were at least 10 different people loitering in the parking lot, we witnessed what had to have been an illegal transaction taking place. This property felt so unsafe that we left and slept in the parking lot of a truck stop instead. BUYER BEWARE! We tried unsuccessfully to get a refund. Please, please do yourself a favor and find somewhere else to stay.

Family_with_children

10/10

Exceptional

23 Mar 2026

Tyleah

The staff here is amazing they make sure you are good!

Friends

8/10

Excellent

23 Mar 2026

Kianca

Decent room friendly staff quick fast and easy check in and out process

Friends_and_family Friends

8/10

Excellent

20 Mar 2026

Michelle

Room was large and spacious. The full kitchen was one of the perks we were looking for. Parking is limited. Sofa bed was dirty with crumbs and debris. We had to request a vacuum to clean it up. Dishwasher had dirty dishes from previous occupier. No extra trash bags in room. Despite the issues, we would stay here again for the two bedrooms, two baths, and full kitchen.

Friends_and_family Family

2/10

Poor

16 Mar 2026

hugo

Took hours to get checked into my room when I finally did there were blood stains in the floor, room had a nasty odor. When I tried to complain nobody helped me they said to deal with it.

Family_with_children

10/10

Exceptional

16 Mar 2026

Kanethea

Room was perfect!!

Self

10/10

Exceptional

16 Mar 2026

Kanethea

Room was perfect!

Family_with_children

6/10

Pleasant

15 Mar 2026

Ikirin

The staff was excellent very helpful. The rooms are outdated and definitely need to be remodeled. There’s no noticeable damage in the rooms that just comes from being an older structure. I would stay there again once those renovations are complete but as of right now I wouldn’t.

10/10

Exceptional

14 Mar 2026

Stephanie

Great

Partner

10/10

Exceptional

10 Mar 2026

Samantha M

Staff is amazing!!!!!

Self

10/10

Exceptional

07 Mar 2026

Lashawn

It was ok it has been better

10/10

Exceptional

06 Mar 2026

Nicholas

Excellent!

Self

10/10

Exceptional

06 Mar 2026

Joshua

The staff was friendly & helpful from our arrival to our departure! They were quick to help us find a way to print material we need printed! They were all smiles & polite!
The room was beautiful & clean! It was like having our own little apartment! It was very comfortable! It was quiet for our whole trip!

Partner

6/10

Pleasant

03 Mar 2026

Katherine

The front desk clerk was great he waited up until our arrival at 1:45 am. The room reeked of cigarettes the whole time we were there (2:00am-8:00am). The bed was very hard. There was no one to talk to at the front desk when I went in to check out.

The room and property is very dated. The best way to describe it is “rough around the edges”. It’s in need of a refurbish.

I wouldn’t recommend …

Partner

2/10

Poor

02 Mar 2026

Lisa

It was

8/10

Excellent

02 Mar 2026

Terrenzo

Nice place

10/10

Exceptional

24 Feb 2026

Tiffany

Room was clean and staff was very friendly. There is one thing that could make the stay at 20 out of 10 would be having Smart TVs i the rooms. I will definitely be staying here again.

Self

2/10

Poor

19 Feb 2026

Paulette

The room had roaches, and unfortunately me and my family only stayed for less than 20 mins. I'm fighting for a refund and it's impossible to get in touch with the staff.

Leisure Family

10/10

Exceptional

19 Feb 2026

Dillan

Room was clean and organized. Will most definitely stay again.

Partner

4/10

Poor

17 Feb 2026

Jose

I was an so Okey experience

Self

4/10

Poor

16 Feb 2026

Haley

Room didn't feel too clean, could see hair from other people when we checked in. Asked for more towels after staying one night, there were non available at the front desk. Wanted to know when checkout was and ask for amenities, no one came to the front desk. The floor had many stains and wet spots on the carpet, couldn't tell what from. You could hear everything going on in rooms above and next door. No guide on the tv so you just have to flip through the channels.
Pro- water was nice and hot, hotel was easy to access with simple parking

Leisure Partner

6/10

Pleasant

15 Feb 2026

Cheryl

The room door requires painting. The room smelt of cigarettes. The csrpet is old and stained and shoul be replaced

Business

4/10

Poor

11 Feb 2026

Lori

Check in took forever (35 minutes). Outside smelled like weed everywhere you walked, the pull out mattress was black and had marker stains and just dirty!

Leisure Family

8/10

Excellent

04 Feb 2026

Larry

The rooms are nice no lie could use better cleaning and updating. I came to talk about Shakia(I hope that’s right) very friendly and great customer service i love love love that oh let’s not forget she is a vibe too.

Leisure Family_with_children

8/10

Excellent

03 Feb 2026

Teresa

Nice staff

6/10

Pleasant

03 Feb 2026

Anthony

Staff was great…the room has a few broken items, stains on the curtains, a blood red stain on the floor, BUT beds were comfortable.

Business Friends

6/10

Pleasant

01 Feb 2026

Dyann

The bed was comfortable and the room was to stocked.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Walter

I’m just saying need be updated

Business

10/10

Exceptional

25 Jan 2026

Lertise

Clean room nice location and staff was amazing

Partner

10/10

Exceptional

19 Jan 2026

Rhonda

Great staff…

10/10

Exceptional

15 Jan 2026

Malanie

I loved the room and we will be back

10/10

Exceptional

15 Jan 2026

Shavalerie

Parking was easy. The kitchen had everything that I needed from cooking. The room was clean, comfortable and contained a iron and ironing board which was exactly what I needed.

Business

8/10

Excellent

10 Jan 2026

Allan

All good a nice room and enjoyed my stay.
A couple of minor maintenance issues.
Missing floor lamp shade. Towel bar coming off the wall in the bathroom and one kitchen area chair kind of loose/rickety..

Self

10/10

Exceptional

06 Jan 2026

Marco

Room very clean

Business Self

8/10

Excellent

05 Jan 2026

Michael

The room was very clean. And staff was very friendly. The outside looks old but the was great for the price. Will definitely stay again.

Business Self

6/10

Pleasant

03 Jan 2026

Arkeveah

The stay was great I just never received my $100 deposit back from my room

8/10

Excellent

03 Jan 2026

Bennie

I stay at many of these properties and they always serve breakfast. I think for the money that we paying should receive breakfast other than that dislocation was OK.

6/10

Pleasant

02 Jan 2026

Donnella

I arrived and they said they had no reservation. I showed I made it and she said they are not with them. I said I already paid them she told me she was going to charge me 100 and she did not see the money from Expedia. She talked like I was in a low life person and it was like the ritz or Omni when it was not maintain part of the roof was going to fall in and she said I know I told them. I said don’t you have a maintenance man who can get on a ladder and get the dry way down and out up a couple pieces it could fall on someone head. Anyway, I would not let them be part of your organization. They are trying to get money to them and not pay you anyway.

Business_and_leisure Family

8/10

Excellent

30 Dec 2025

Tyler

The room was spotless. I arrived pretty late and I was checked in and in my room in no time.

10/10

Exceptional

28 Dec 2025

Shalanda

Very nice

Friends_and_family Friends

6/10

Pleasant

28 Dec 2025

Botswana

Good

2/10

Poor

24 Dec 2025

Robert

This has probably been the worst hotel experience I have had. Upon arrival, the front door was locked and we had to call the front desk manager who was asleep upstairs in her pajamas and head scarf. We had to wait 10 minutes for her to get downstairs, and then an additional 10 minutes for her to wake up and comprehend what was going on. Once we finally got our room key and made our way to the room, it was absolutely disgusting. First things first, there was a trash pile right outside the door with socks and cigars, the trash inside the room was full and still had food from previous customers, there was a milky white liquid on the fridge, the oven, and the ottoman in the living room, the beds were not made and looked like they had been slept in. There were used towels throughout the room, the shower still had curly hair from the previous customer in it, and there was trash scattered throughout ths room as well. After calling the front desk manager and requesting a different and CLEAN room, we waiting another 15 minutes for her to arrive. After 15 minutes went by, we called her again and her exact words were \"I told you meet me at the front door, not the room.\" I expressed my disappointment in the room and requested a refund and she was extremely rude and was not apologetic at all. I will NEVER return to this hotel ever again, it was a terrible experience. I dont recommend this hotel to anyone.

Friends_and_family Family

2/10

Poor

22 Dec 2025

Matthew

Was the most disgusting room I have ever stayed in. Carpet was so dirty it was sticky. Roaches in the kitchen area. Noise all night from people partying. Would give zero stars if that was possible.

Leisure Pet

6/10

Pleasant

22 Dec 2025

allen

Staff was welcoming. Room condition was ok but the central air unit sounded like it needs a tune-up. Not able to sleep much

Leisure Family_with_children

2/10

Poor

21 Dec 2025

Marquita

I purchased 2 rooms & 1 of the rooms was infested with roaches

Partner

2/10

Poor

18 Dec 2025

Kristin

The staff was ok and the room was great but it's been 5 full days and I haven't received my deposit back yet. I was also charged $50 pet fee for a two night stay and on the paperwork and website it says that it's $10 a night so aside from billing everything was great.

2/10

Poor

14 Dec 2025

Christina

We waited 30 minutes to check in with only 2 people in front of us. We finally get in the room after a long drive and the room is filled with roaches. We also found out there is no breakfast offered, probably because of the roaches. We knew we couldn’t get our money back due to it being through a 3rd party so we just grabbed the clothes we needed for the next day to keep the roaches out of our luggage and slept with the lights on so they didn't crawl in the bed. We contemplated sleeping in the car at this point but we were too exhausted. Worst night of sleep thinking about the roaches being on me. I will never stay at another Sonesta! This also makes me never want to stay in Montgomery, AL either. We also paid for a suite and couldn’t use any of the items because the roaches were in the refrigerator, the freezer, in the stove and in every cabinet and drawer, and in the bathroom. Even the dressers were crawling with them.

Leisure Partner

2/10

Poor

12 Dec 2025

Dewitt

Room was filthy there was roaches everywhere please do not book here !

Friends_and_family Family

8/10

Excellent

11 Dec 2025

Derrick

Staff was nice, room was overly sufficient for me. staff explained why they didn’t serve breakfast but multiple restaurants around hotel. Quiet as well.

Leisure Self

4/10

Poor

08 Dec 2025

anthony

The room was very outdated. The carpet was dirty and smelled. The bathroom smelled of water damage. The shower didn't have a shower curtain. There were holes in the ceiling that had bad repair work. Also, people smoked outside my door the entire time causing cigarette smoke to enter my room.

Leisure Partner

2/10

Poor

07 Dec 2025

Bonnie

property gave our room away to \"the military\" did not contact us at all. We arrived in the night/rain after a long drive with no where to stay.

2/10

Poor

07 Dec 2025

CHARLIE

My family and I stayed at Sonesta ES Suites Montgomery and had one of the worst hotel experiences we’ve ever had. The only positives were the full kitchen and the amount of space for our four kids, plus the fact that there were plenty of food options nearby. Unfortunately, everything else made the stay unacceptable.

The moment we walked into the room, we were hit with a strong cigarette smell. We went out and bought multiple bottles of Febreze to spray the furniture and drapes, and it didn’t help at all. After flying home, all of our clothes still smelled like cigarettes. We had a baby with us, and she kept coughing from the smell. It was so bad that we ended up staying somewhere else for the rest of our trip.

On top of that, the condition of the room was alarming:

A large crack in the glass sliding door/mirror

A broken iron

Trash left inside the dishwasher

A dirty oven that started smoking the moment I turned it on (we couldn’t even bake a frozen pizza for the kids)

A dirty couch and furniture that clearly hadn’t been cleaned in a long time

The staff wasn’t helpful either. One worker knocked on our door to tell us our kids were loud, but when I asked her for more towels, she said they were only servicing rooms for people checking out.

Everything smelled like cigarettes, everything felt dirty, and the room was in no condition for a family—especially with a baby. We’re now rewashing all of our clothes multiple times because the smell stuck to everything.

Leisure Family_with_children

6/10

Pleasant

05 Dec 2025

Julie

Always had to wait for someone to come to the desk!

Leisure Family

2/10

Poor

01 Dec 2025

Edmund

The rooms were a nice size abs the bed were really comfy, but when i had to go but roach sprayfor my room 224 abs my friend room in 712 that was a bit too much. Family and friends stoped by both our rooms to visit and there roaches crawling on the tv, the floor, kitchen, and bathroom was embarrassing

Business

10/10

Exceptional

29 Nov 2025

Nathan

The amenities in the room were great. The staff was as friendly.

Business_and_leisure Self

4/10

Poor

28 Nov 2025

Stanley

Property was in need of repairs at bldg 8 the hand rail was broke an not properly stocked in kitchen area an no stopper sink

Leisure Partner

2/10

Poor

28 Nov 2025

Adrian

Made reservations for 11/27. Was not able to check-in due to the office being locked. Called the number that was posted on their door. Staff member stated that she is not there and can call someone else to assist with check-in. I waited 20 minutes before I decided to leave because No one staff personnel showed up.

Leisure Self

8/10

Excellent

26 Nov 2025

LaMonica

Good

10/10

Exceptional

24 Nov 2025

Peggy

The staff was happy and so nice .. and the room I wasn’t expecting .. kinda looked like a apartment so I was a little taken aback but was a great stay I would almost surely say best I have had in Montgomery Alabama

Business

8/10

Excellent

21 Nov 2025

Bruce

Stayed here multiple times and have been satisfied. Last night,though, some kid outside my room was knocking on another door and asking, “Hey, bro, open the door” at 3:30 am. Went on for quite a while. Not good.

Self