Name: Comfort Suites Montgomery East Monticello Dr
Address: 5918 Monticello Dr., Montgomery, 36117, US

4/10

Poor

03 Aug 2026

ERIC

The hotel had a smell. First room smelled like wet dog and when changed rooms it smelled like mold

10/10

Exceptional

01 Aug 2026

Alexandra

Excellent location, close to restaurants and shopping.

8/10

Excellent

26 Jul 2026

Laura

The hotel clerk was very friendly and helpful. The suite was large. It was clean and the breakfast was nice. The only problem is there was a slight musty smell to the room.

6/10

Pleasant

24 Jul 2026

Max

The staff was cool, no issues with them. Breakfast was good in my opinion. Plenty of parking available. The issue was the room: The couch in my room had a couple of holes in it. Caulk around base of toilet was missing. I saw rust in the tub.

10/10

Exceptional

23 Jul 2026

Diane

This was a pit stop for us going to Gulf Shores. The hotel was clean and the staff was excellent. Plenty of restaurants and shopping. We would stay there again.

10/10

Exceptional

22 Jul 2026

John

Breakfast was good. The staff went above and beyond in being helpfull and parting was great.

10/10

Exceptional

21 Jul 2026

fred

clean room , staff friendly, breakfast was good, parking was good

8/10

Excellent

20 Jul 2026

Kay

Pretty clean. Comfortable. Air conditioning was pretty bad. Didn't work right. Fan speed was very Iow on high and the temp was messed up as well.
The continental breakfast was just alright. Was expecting better.
However, the breakfast is not a deal breaker for me. Yes, I would stay again. The cleanliness is most important to me! We just stayed one night, passing through. We would have switched rooms due to the air if we had been staying longer.

4/10

Poor

20 Jul 2026

Inna

Had mold in the bathroom. Water was leaking out of the shower to the floor. Was bad experience.

Self

8/10

Excellent

19 Jul 2026

Angela

The only con was the musty smell in me room.

Self

8/10

Excellent

19 Jul 2026

Ronald

Ample parking

Partner

8/10

Excellent

18 Jul 2026

Tabitha

It was a clean room the staff were friendly the free breakfast was a standard hotel breakfast nothing special. The store are with snacks and drinks was nice.

Partner

6/10

Pleasant

15 Jul 2026

Chandana

The room had a musty smell on entering. I tolerated it for a one night short stay. But the carpets need to be changed.

Self

4/10

Poor

14 Jul 2026

Dale

The hotel was okay…walking into the hotel the door was not locked so just anyone could come in from the back. Walking to the room the hotel was decent - No bad smells and not dirty. Get into the room - the room was very spacious/clean, but it was SO HOT. There was no AC on prior to arriving so we were sweating. The thermostat on the wall didn’t work and the air conditioner barely ran. It took it from 8 pm to 4 am to cool off to 73°. The beds were hard as a rock. We opened the sofa bed and there were stains all over it. There was even a bug folded up into it as if it hadn’t been checked/cleaned. No extra pillows or blankets for the sofa bed. We dealt with it because we just needed a couple hours of sleep before hitting the road again. Morning came - woke up, got cleaned up and packed up, headed off for breakfast. Dad went down when breakfast first started and there was no waffle mix. A worker said he’d go get some, but he waited down there for 20 minutes and the worker never came back. Rest of the family came down around 7:30-8 and there was no sausage left, barely any eggs, and no coffee, no danishes, the apple juice machine was spitting out water. We sat there for a while. No workers came to fill anything up. Breakfast had 15 minutes left before someone finally dropped more sausage/eggs. We sat there until breakfast was over and nobody even offered to fill the coffee. Someone else came in and finally asked and the worker just rolled her eyes. The coffee ended up being gross.

Family_with_children

4/10

Poor

11 Jul 2026

Larry

Bought a pig-in-a-poke while driving. Just a stopover. Given a handicap room for no good reason. The shower sprayed more water into the room than was sprayed on the person in the shower and there was no directional capabilities. The commode seat was hanging on by a thread.
Don't know the last landscaping was done.
The \"hot breakfast\" was runny eggs and barely cooked sausage. Ran out of coffee. The apple \"to go\" was one day from rotten.

Partner

6/10

Pleasant

11 Jul 2026

Thomas

Not ideal. Good if you’re in a pinch and need a place to stay last minute. Not very clean, room was damp, no amenities available

Family_with_children

8/10

Excellent

11 Jul 2026

Charles

Ok for an night stay passing thru

Family_with_children

8/10

Excellent

10 Jul 2026

Gary

I enjoyed my stay. The rooms was nice and clean. Breakfast was good and staff friendly.

2/10

Poor

10 Jul 2026

Michael

They attempted to hide the smell with massive amounts of deodorizer. I will sleep in my car before staying st another Comfort Suites.

Partner

2/10

Poor

09 Jul 2026

Alfonso

The room smelled bad, couldn't close curtains, the couch was dirty and really old. I wouldn't recommend this place to stay to anyone. I didn't get any sleep nor rest. I feel a refund should be given to me.

Self

8/10

Excellent

05 Jul 2026

Greg

Place was clean and very quiet

Partner

10/10

Exceptional

04 Jul 2026

Don

Very clean and pleasant stay.

Partner

10/10

Exceptional

04 Jul 2026

Charles

Good. Quiet area. Not far from city

Partner

2/10

Poor

30 Jun 2026

Stacy

There was no pool!!!!…. And the lobby and the rooms smelled awful…. Rims weren’t clean…

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Brandon

Great stay. We needed the extra space with 2 beds and a pull out couch. Nice breakfast.

Family_with_children

6/10

Pleasant

25 Jun 2026

Pamela

The room we were assigned to had blood stains on the curtains. The sofa bed mattress was stained with obvious blood stains and possible urine. I reported this and was given a different room. The clerk apologized for the situation. I would not want to stay there again.

Family_with_children

8/10

Excellent

21 Jun 2026

Arnold

The waffle station was great in the morning. The water pressure could be turned up a few notches.

Family_with_children

10/10

Exceptional

20 Jun 2026

Darren

👍

Family_with_children

4/10

Poor

18 Jun 2026

Geoffrey

We had a 4 night stay. Breakfast was very limited and disappointing, many items (teabags, bread, cereal, spoons, hot patties, instant porridge sachets) kept running out and had to keep asking, in not all case were they refilled. Apparently the cereal and bread had run out completely and had o be reordered. The patties were swimming in grease. The reception staff did as little as possible and very rarely in attendance with a bell to attract attention. The housekeeping staff were reluctant to empty the bedroom waste bin despite being left outside the door (we even had to ask reception on 1 occasion) as we did not need our room to be fully cleaned. The bath surround was rusty, the curtain rail was broken allowing light to come in as the curtains did not fully close. The toilet water inlet was filthy. The fridge icebox was thick with ice having not been defrosted for a very long time.

Partner

10/10

Exceptional

16 Jun 2026

Laurie

We liked the room and the location.

Friends

10/10

Exceptional

16 Jun 2026

Carmella

Rooms are large and clean

Family_with_children

8/10

Excellent

16 Jun 2026

Kiara

Overnight trip- convenient location, easy to locate. Only con, the mattress was slightly worn, other than that I will stay again.

Family

8/10

Excellent

15 Jun 2026

Anne

Good location for us. Needs more grab bars in bathroom.

Partner

10/10

Exceptional

14 Jun 2026

Joshua

Clean Room! Great place to stay!

Business

2/10

Poor

13 Jun 2026

Jeffrey

At first glance everything looks fantastic. Once in the room the problems show up. Air conditioning was not on so the room was warm. Adjusted thermostat. Bathroom door sticking so bad that opening and closing it sounded like a car accident was happening. Ordered dinner. Tried to take a bath after dinner to soak my legs and realized the bathtub was broken. I went downstairs and asked the desk clerk if there was a trick to get the metal piece back onto the drain so I could soak. There was an obvious language barrier and he assured me not to worry that the floor wouldn’t flood and the water would drain. I finally gave up when he said they would fix it in the morning. At 1030 we realized that the room was getting warmer not colder. I went downstairs and told them that the AC was all the way down and the room was 85 degrees. It was so hot we couldn’t fall sleep. They said they would fix it in the morning. I asked for a fan which thankfully they obliged. It was a miserable night of sleep. My husband discussed the issues including the air conditioner freezing up and spitting ice out in the middle of the night with the manager this morning and was told they would look into it. We weren’t even complaining about the peeling paint or the crooked too small toilet seat.
This room was too expensive for this type of blasé customer service. Not once was I offered a different room.
Hotels.com contacted property and property refused to refund since we checked out of the room this morning.

8/10

Excellent

12 Jun 2026

Darnise

The room was clean and spacious, breakfast and parking was okay, and the staff was helpful. Homeless people begging in the parking lot.

Partner

10/10

Exceptional

08 Jun 2026

Brittney

Very nice property, nice people and great price!

Family

10/10

Exceptional

08 Jun 2026

Elisabet

We have a great time, happy with the results

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Justin

Nice and clean

Family_with_children

8/10

Excellent

04 Jun 2026

Kathleen

our room was clean, staff were friendly and helpful, standard breakfast was good and plenty of parking. Our room was a little outdated, but, clean.
Overall was a good experience.

6/10

Pleasant

30 May 2026

Pam

It was ok

Partner

10/10

Exceptional

24 May 2026

Rebecca

Check in was quick and easy. The gentleman who checked us in was polite and helpful. Halls smelled nice upon arrival and room was large and clean and appeared to be well maintained. Beds were decent they are your average hotel bed however they had a topper on them that made them better than average and they provided plenty of pillows and the bedding was nice and comfortable. The pull out couch was better than average. No signs of any type of bug in our room 313 or in any of the parts of the hotel we visited. The ac worked well and kept us comfortable and the toilet and tub had no issues. Towels were provided on a shelf under the sink and a nice mint shampoos and conditioner in a dispenser was provided on the wall. The Internet for streaming Netflix caused a little buffering but nothing major and regular tv channels were provided with a decent selection of channels the tvs were flat screen non smart tvs but had the hdmi ports and were a decent size with good volume. (We bring our own streaming box everywhere we go) There is no pool but there are ice machines, there is a massage chair that has a small fee on floor 1 near the washer and dryers that also cost a small amount but appear to be newer and in great condition. Breakfast was provided it had the waffle machine, scrambled eggs, sausage, coffee, juice, bagels, and various prepackaged pastry’s and cereal. Milk was provided in a cooler on the left in pitchers. For the price the hotel was a great value, we would visit again.

Friends_and_family Family

4/10

Poor

23 May 2026

Courtney

Blood stains in the carpet, black mold/mildew in the ceiling fan grates in the bathroom, not very clean at all.

8/10

Excellent

22 May 2026

KEITH A

Room was spacious, and clean, if a bit dated. Front desk staff were not friendly or welcoming. Evening check in clerk was abrupt, bordering on rude.

Business

6/10

Pleasant

21 May 2026

Jaccri

It’s an okay place to lay your head for a night, that’s about it.

Self

10/10

Exceptional

15 May 2026

Mary

The hotel was clean including our room. Our bed and pillows were super comfy! Breakfast had a nice variety of hot food. Sausage, eggs, and waffles. Fresh fruit, yogurt, bagels, pastries, and cereal. We enjoyed our stay and will stay again the next time we are in Montgomery. I was disappointed that there wasn't a pool as advertised on the website but it wasn't a deal breaker. Overall we were happy and pleased with our stay.

Family_with_children

4/10

Poor

11 May 2026

Devon Anthony

The room smelled of sweat and grime. The carpet needed cleaning and the upholstered furniture needed to be clean. While the room was tidy, it did not have a clean smell. It was a pretty strong sweat, grime, and musky smell. They need to clean the carpet.

Self

10/10

Exceptional

01 May 2026

Rodney

We had a great time.

6/10

Pleasant

22 Apr 2026

Luciano

El cuarto no tenía buen olor ,
La ducha del baño no era buena
Y el desayuno muy pobre ..!!

Family

8/10

Excellent

20 Apr 2026

Lakeisha

The property was maintained well, the staff were very friendly and the hotel was located at a very convenient location

10/10

Exceptional

18 Apr 2026

LaTonia

Clean room and good breakfast options. Staff was pleasant.

Partner

8/10

Excellent

17 Apr 2026

Kathy

Great property and very comfortable room. Bed was great except for blood on the comforter. Good breakfast buffet.

Partner

6/10

Pleasant

12 Apr 2026

JUANITA

Drunk loud people in lobby and in parking lot. Breakfast was just okay . A little hard to find in dark because signs said days inn.

Partner

10/10

Exceptional

10 Apr 2026

Margaret

Good breakfast and very clean huge room. We would not hesitate to stay here again.

8/10

Excellent

05 Apr 2026

Geneva

Rainy and cold. Did not use.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Dadriana

yes everything was nice

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

JOHN

The gym facilities were excellent

Partner

8/10

Excellent

26 Mar 2026

TYRONE

T

6/10

Pleasant

24 Mar 2026

Vickie

The room and hotel were nice and clean. The staff very friendly. The breakfast was great! However I booked this hotel because it said it had a pool. There was no pool available! I was traveling with several children and was looking forward to the use of the pool.

Friends_and_family Family

2/10

Poor

24 Mar 2026

KNESHIA

Room had an extreme odor of cigarettes and smoke! The couch was run down and sunken in, had white stains and blonde hair all over it. There were shoe print, literally the tread from the bottom of a boot or shoe on the ceiling. Everything was old and barely clean looking.

Self

2/10

Poor

22 Mar 2026

Kyle

Air fresheners everywhere, musty room, ran out of toilet paper, ice machines didn’t work, curtains don’t close to block out light, breakfast wasn’t ready at 6am, coffee was water, but staff was very friendly.

Family_with_children

8/10

Excellent

22 Mar 2026

Shawn

Our room had a very strong mildew/musty smell. The room was an accessible room, so the shower was almost level (slight grade) with the floor. This causes water to drain right out the bathroom and soak the carpet in the room. This room should not be booked until that is resolved. It was giving me a headache and made me nauseous.

Thankfully the staff was very accommodating and moved us to another room. They were very courteous and prompt.

Partner

8/10

Excellent

19 Mar 2026

Stacie

The stay was good no issues close to downtown Montgomery.

Family

10/10

Exceptional

18 Mar 2026

Martha

This was one of the cleanest, quietest hotels I have stayed in. My room was very comfortable and I would stay here again.

Friends

6/10

Pleasant

17 Mar 2026

David Heath

Very clean rooms and site. However the elevator and ice maker was out of order.

10/10

Exceptional

11 Mar 2026

Katrina

A great stay

2/10

Poor

09 Mar 2026

Rachel

Terrible. Elevator was broken. Room smelled like weed. We left immediately. The staff was kind.

Family_with_children

8/10

Excellent

07 Mar 2026

David

Everything worked except the elevator.

8/10

Excellent

26 Feb 2026

James

The room was clean but it had a weird smell of nail polish remover and cigarettes smoke. The hallway was overpowered with the smell of mens cologne.
All in all it was clean and a good location for our one night stay.

Friends_and_family Family

8/10

Excellent

22 Feb 2026

Pheap

Very good

6/10

Pleasant

16 Feb 2026

Kevin

Did not have black out curtains.
Staff was great!

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Jerry

The room was spotless. The bed was very comfortable.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Steve

Proximity to the river and historic district.

Partner

10/10

Exceptional

18 Dec 2025

Thomas

The location was perfect. The room was spacious and in excellent condition. The hotel in general was very clean and in very good condition.

Leisure Partner

10/10

Exceptional

07 Dec 2025

Derrick

wonderful parking great!!

8/10

Excellent

02 Dec 2025

Anthony

Breakfast was sad and there was a rotting apple

8/10

Excellent

14 Nov 2025

RONALD

Clean and comfortable friendly staff no problems

8/10

Excellent

14 Nov 2025

RONALD

Clean and comfortable no problem with staff

10/10

Exceptional

09 Nov 2025

Richard

Great staff

Partner

10/10

Exceptional

06 Nov 2025

Ervin

Great stay, rooms were exceptional as always

Business

8/10

Excellent

05 Nov 2025

Philip

Clean room, good bed, hotel was well-maintained, breakfast was good, ample free parking. This is not a luxury resort (I didn't even see a swimming pool), but it is a good place to stay at a reasonable price. Location is very convenient to I-85 and Eastern Bypass intersection, easy drive to restaurants, and Eastchase shopping center is only a short drive away also.

Partner

6/10

Pleasant

02 Nov 2025

Lanta

They had church service the meeting room right next to my room, and it started at 7:30 in the morning, and didn't end until 10:00am. I was woke and couldn't go to sleep because of the loud noises.. singing and preaching. I feel like I need an refund

Self

6/10

Pleasant

02 Nov 2025

Chasity

It was okay for one night stay but it could be more modern and better upholstery.

Leisure Family_with_children

8/10

Excellent

29 Oct 2025

Catherine

Met my expectations. Hotel was clean. Breakfast offered eggs, sausage, waffles, and normal accompaniments. Staff was courteous and professional.

Leisure Self

10/10

Exceptional

20 Oct 2025

Devonte

Clean and great parking

Business_and_leisure

10/10

Exceptional

16 Oct 2025

David

Very convenient

Friends_and_family Friends

2/10

Poor

14 Oct 2025

Stewart

They did not have my reservation and wouldn’t honor the price and had to pay more money

Leisure Family

10/10

Exceptional

14 Oct 2025

Robin

Parking was easy. Room was quiet

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

CHANDRAVADAN

There was a musty smell to the room.

Leisure Partner

6/10

Pleasant

09 Oct 2025

Jason

The staff was very nice and accommodating however the dining area needs some pest control. I saw a roach as I was getting breakfast one day.

6/10

Pleasant

09 Oct 2025

Ryan

Okay at best

It was okay.A roof over our head for 1 night for a business trip.

Business

2/10

Poor

05 Oct 2025

jamya

the man at the front desk!

6/10

Pleasant

04 Oct 2025

Ginger S

Room's carpet needed a good, deep cleaning. Breakfast area needed air condition or at least a fan to circulate some air. Breakfast very mediocre and limited-- some fruit, please. Clean grout in bathtub. Propriators were nice.. .afanBreakfast aretooo

Leisure Friends

4/10

Poor

28 Sep 2025

Nancy

Air conditioner didn’t work well. Never cooled off the room. Toilet seat was not attached properly and it was loose on the floor. Pool was filled with concrete.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

Neil

The room had an odd smell - too much carpet cleaning product used,

Business

4/10

Poor

23 Sep 2025

William

Our room smelled, the shower had grass in the tub from someone before us.

Business_and_leisure Family

6/10

Pleasant

13 Sep 2025

Gary

The complementary continental breakfast closed at 9 AM on a Saturday morning. The regular times were marked out with a new times handwritten. It’s pretty clear that it’s not a casual traveler or family friendly arrangement

Self

2/10

Poor

13 Sep 2025

Stephen

Our non smoking room had a definite odor to it that made it difficult to sleep. My daughter and I both woke with headaches.

Leisure Family

8/10

Excellent

10 Sep 2025

Charles

Good place to stay. Reasonable prices and good breakfast.