Name: Doubletree by Hilton Montgomery
Address: 120 Madison Avenue, Montgomery, 36104, US

10/10

Exceptional

23 Jul 2026

michael

Everything

8/10

Excellent

21 Jul 2026

kimberly

I took some youth at my church to a conference in Montgomery. The staff was very helpful and efficient when the battery was low on my door lock. They were very friendly and helpful. The rooms were clean

8/10

Excellent

21 Jul 2026

Kimberly

It was okay but was not clear about breakfast , there was BIG bugs in the bathroom which scared me , I saw 2 within m utes

Self

8/10

Excellent

17 Jul 2026

David

Hotel staff was great…. Bar hours was excellent

Self

6/10

Pleasant

13 Jul 2026

Joe

Elevator was not working,rooms are being renovated,curtains in room torn,furniture very worn.

Self

4/10

Poor

12 Jul 2026

stacy

I had booked a junior suite for three people. It had a king bed and a double size let out couch. There were no sheets, pillows or blankets for the let out bed. When I called down to the desk to ask for some they said housekeeping was gone and they did not have access to them so we were unable to use the pull out bed which is the main reason we booked that room because we had 3 people. You would think they would be left in there when the room was last cleaned, you should not even have to ask. Also after making a cup of coffee and drinking it from the keurig I noticed mold grown in the bottom under the drain where you sit your cup. It was so disgusting! And there was also a huge roach looking bug in our room.

Family_with_children

8/10

Excellent

10 Jul 2026

Rebecca

Wasn't enought parking, charged to park yourself on their lot.

Family_with_children

2/10

Poor

07 Jul 2026

Kathy

The bathroom was atrocious, dirty, hair left in the shower from the previous visitor and absolutely too small. The beds were the most uncomfortable I believe I’d ever slept in. The room was hot, the ac unit is hanging on by a wing and prayer. The best part of my overnight stay was I left. Period. It was awful.

Friends_and_family Family

2/10

Poor

07 Jul 2026

Amit

Unclean rooms, molded restrooms, ripped curtains.

Partner

8/10

Excellent

07 Jul 2026

Brandon

Televisions only had 2 working stations. Young lady at the front desk told that someone would come to fix the tv’s and they never came. Waited at the front desk for 10 minutes to check out because the person on duty had gone outside for some reason and the rest of the staff had no clue where she was nor did they seem real concerned about helping.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Angela

This hotel is in desperate need of a renovation. Staff was friendly so that was nice.

Partner

8/10

Excellent

03 Jul 2026

Felicia

No microwave and no refrigerator

Family

10/10

Exceptional

03 Jul 2026

Danielle

Good deal and good property but needs more staff and better job taking out the trash outside.

Family

2/10

Poor

03 Jul 2026

Ivy

Rooms were in the middle of a renovation but the available rooms were awful… had to have my room changed twice. Humidity in one room and a malfunctioning alarm detecter in the other. Very disappointed.

Family

4/10

Poor

02 Jul 2026

Vincent

We were surprised at how poor our stay was, as Hiltons are traditionally good hotels. The staff were unpleasant and unprofessional. At most times only one person was available at the front desk. At times, there were several people waiting with one person checking them in while two or three others were doing something else on their machines. Additionally, we asked for towels at 8am and again at 5pm and none ever arrived. Their excuse was that there were no clean towels. It’s hard to believe that they could go almost a full day and not have fresh towels available. Overall, we had poor service and unhelpful support. I’d recommend people find some place else to stay.

Family

8/10

Excellent

30 Jun 2026

Marta

Close to many restaurants, historical Civil rights places of interest, bus stop, more..staff told me about good local restaurant, Farmers Market, to eat, need frig for soft drinks and water, difficult to talk to front desk because they were always on the phone, had washing machine, good breakfast although I was told I had to be a prime member to get some..(website advertised breakfast included)..no big deal, I bought breakfast my last morning because I had to get on the Greyhound which is NOT that far, but with a big luggage like mine..seems like miles..front desk always smiled which made my day..room was clean, but TV only had a few channels..if you buy a ticket..at the Legacy Museum, it includes a few other places and shuttles will transport..you...I will return

Self

4/10

Poor

28 Jun 2026

Patricia

The breakfast bar was good if you like spending $28.00 per person. Lucky for us it was free because our room wasn’t ready until 7:00 the night before. Check-in is suppose to be 4:00. A bottle of water was $10.00.

Partner

10/10

Exceptional

28 Jun 2026

Jose

Very nice place to stay.

Self

6/10

Pleasant

27 Jun 2026

Deborah

When we arrive at check in time there was 15 others trying to check in, the rooms weren’t ready. The staff was extremely overwhelmed, irritated and rude. They didn’t care and even said that’s just the way it is that rooms weren’t available.
We had went to a Montgomery Biscuits game which was postponed due to rain, arriving back at DoubleTree the parking spots were all full. Staff advised to used the underground parking area, it was flooded with water up passed the ankles.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Lisa

Upon checking in the lobby was lovely, the room, not so much. Very small room & bathroom, felt & smelled constantly damp. Painted over mold in the shower. Rooms definitely in need of updating. On the upside, I needed to discuss final bill with desk a few days after checking out & Deja was wonderful & helpful.

Family

6/10

Pleasant

25 Jun 2026

Ken

There was food on the floor around the bed. The main issue I have was at check in.I was told that I could not check in early but a WHITE GUY CAME 15 MINUTES AFTER I DID AND WAS ALLOWED TO CHECK IN. THERE IS A MAJOR PROBLEM WITH THAT SITUATION !!!!

Friends_and_family Family

4/10

Poor

22 Jun 2026

Roxan

I arrived and couldn’t get a parking spot although I paid for parking. I was told there was parking under ground which looked like a place you dump trash. There were no cars parked there so I spend minutes driving around looking for parking. On top of that there was homeless roaming around. I did not feel safe.

Friends

8/10

Excellent

20 Jun 2026

Samantha

Once the renovations are completed the property will be better.

Partner

10/10

Exceptional

11 Jun 2026

Katie

Always enjoy staying here!

Partner

6/10

Pleasant

11 Jun 2026

Richard

Ok place. Not the friendliest or most helpful desk staff. Parking is limited on the top part of the hotel and the underground parking is kind of scary.

Self

2/10

Poor

10 Jun 2026

SARA

It was close to the facility where I was attending a conference.
It felt unsafe, as room doors would not stay closed/latched.

Business

10/10

Exceptional

09 Jun 2026

Brandon

Great place to book, very scenic, clean, and convenient.

Self

8/10

Excellent

04 Jun 2026

John

Good location. Would stay again. Staff was great.

Friends_and_family Family

4/10

Poor

02 Jun 2026

Joelle

The staff was great the property was not.
First the room has an extreme moisture issue even with th a/c om it was damp and mildew smell heavy, carpet looked like it needed a deep deep cleaning. The shower was patched up and had messy caulk wallpaper was coming off walls and it was water stains on pictures. In addition, the electricity did not work on one said of the room had to use long cords to charge phone.

The stay was only tolerated because I was leaving the next morning.

The hallway had a pile of dirty towels sitting at the elevator the entire day and a half I was there… also dirty dishes were outside my door the entire time I was there.

To top it’s off the room I had paid for was NOT the room. Again I only STAYED because I was exhausted and was leaving the next day and had a lot to do !

Partner

10/10

Exceptional

28 May 2026

Ren

Best price for the area. Clean rooms. Nice staff

Family_with_children

10/10

Exceptional

27 May 2026

Chiante

Check-in was easy. The room was clean.

Partner

4/10

Poor

26 May 2026

Tempey

Pros:
- conveniently located downtown and very walkable

Cons:
- Hole in curtain
- Blow dryer didn't work
- Wet carpet as if there was a leak
- Smells of moisture
- Bedside lamps didn't work
- Furniture did not allow for guest to move around easily

Partner

10/10

Exceptional

19 May 2026

Wendy

Excellent clean room. Friendly staff

Partner

6/10

Pleasant

18 May 2026

frank

Needs some maintenance on the rooms.

6/10

Pleasant

16 May 2026

Suzanne

The people were lovely. The building was old. The faucet in the shower was coming off. The mirror in the bath was peeling and the art work looked like something had leaked on it. Parking was great and it was within walking distance to what we wanted to see. I feel like it was overpriced.

8/10

Excellent

14 May 2026

Joel

Jjjj
Kkkkkkkkkkkkkkkkkkkkkkkkkkkk

10/10

Exceptional

09 May 2026

Markenica

Everything was wonderful

Friends

10/10

Exceptional

09 May 2026

Yoshiaki

GOOD

Self

10/10

Exceptional

06 May 2026

Nina Rosalia Lynne

Highly recommended

Self

6/10

Pleasant

04 May 2026

Jonathan

The hotel is pretty old and it shows. We had poor lighting in the hotel room and the tv in the living room space didn't work. Things just look beat up. The place was clean and the staff was friendly though. The parking was a pain. They had a big dumpster in the lot so parking spots were limited. The parking underground was dirty, wet from the rain, and dark.

Partner

8/10

Excellent

03 May 2026

CHRISTINE

This is a solid place, which is nice enough for the price with a great location. Walking distance to plenty of places to eat and drink or even take in a minor league baseball game.

Partner

10/10

Exceptional

02 May 2026

Aesha

My room was clean and the staff was super nice and friendly. 10/10 highly recommend

4/10

Poor

29 Apr 2026

John

This facility has a lot of potential. The bones of the structure are good. It just needs some major updating. It appears that nothing had been done in 15-20 years.

There were maintenance issues in the room that could have made the visit better such as toilet paper holder hanging from the wall, side table outlets and lights working.

The cleanliness also was lacking. That was someone else’s long hair on the tiles in the bathtub.

Also, I remember Doubletree giving warm cookies when you checked in. There was no offer. There were no options for breakfast or coffee available in the lobby.

It was a disappointing stay.

Friends_and_family Friends

2/10

Poor

24 Apr 2026

Stephanie

Mold shower and corrosion on toilet paper holder broken door

Business

8/10

Excellent

23 Apr 2026

Pamela

Breakfast not complimentary. No microwave or fridge unless you upgrade.

Friends_and_family Friends

6/10

Pleasant

22 Apr 2026

Kenyatte

Parking isnt the best. They do have a lower level parking deck but it looks a bit creepy, but it works. I wish my room had a microwave or fridge. I did book this hotel last minute and there wasnt many options to choose from at the moment.

Family_with_children

10/10

Exceptional

22 Apr 2026

Michael

Conveniently located walking distance from all downtown sites( within half a mile of Rosa Parks, River, Dining District. etc). Great hotel bar in the lobby. Clean room, good value.

Self

2/10

Poor

17 Apr 2026

Salvador

The parking is ok.
Breakfast take for every we are waiting 1hr for breakfast menu

Family_with_children

10/10

Exceptional

14 Apr 2026

Zoubir

Good

10/10

Exceptional

13 Apr 2026

Mark

The staff was extremely helpful. The rooms were clean, and the temperature control worked very well. The bedding, pillows, and sheets were comfortable. However, the glass shower doors did not prevent water from leaking, and the toilet continued to leak after flushing. Otherwise, the location is great and the hotel is generally good.

Self

2/10

Poor

10 Apr 2026

Leonard

There was mold on the ceilings in the bathroom the beds were so small you couldn’t fit but one person in them and there was so many people outside begging for money worst experience of my life with my children with me

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Jabali

It would be nice to have freezer accommodation in rooms

8/10

Excellent

30 Mar 2026

Nancy

Breakfast was too expensive, so we walked 2 blocks to coffee shop and ate.
Room was clean, and bed was comfortable, but furniture was old and curtain torn.
Staff was the best part. They were friendly and helpful.

Partner

6/10

Pleasant

29 Mar 2026

Daniel

The staff was very good as well as the pay as you go breakfast. The hotel is dated with obvious attempts to repair as necessary. The room was comfortable however the window AC/heater was very old and loud making restful sleep difficult

8/10

Excellent

24 Mar 2026

Ken

Clean room, good staff

Friends

8/10

Excellent

23 Mar 2026

Louis

The bar was ok

Self

4/10

Poor

19 Mar 2026

britney

Stayed 2 days the room booked here was not honored. Was told the room doesn’t equal the same. When I booked a suite. The told me the rooms equals to a king handicap room.Was given a double bed room because apparently there were no suites available.The last day I was there the house keeper invaded our room twice at 8am and 10am l. Knocking on the door and walking into the room. My family and I definitely uncomfortable. When we were leaving asked her name and the name she gave me the front desk lady said she didn’t know her…said she would have the manager call me to accommodate my experience but never received a call. 14 dollars a day for parking. And the parking deck is nasty. Trash and what looked to be old parts to the hotel In the parking desk. Definitely will not be booking here ever again.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Fernando

It was not as the pictures show.
Definitely glammed up the pics, but it was fine.

Family

10/10

Exceptional

13 Mar 2026

Karen

Great location. Clean and friendly

Friends_and_family Friends

10/10

Exceptional

09 Mar 2026

Lori

very nice place. i highly recommend it.

4/10

Poor

03 Mar 2026

celia

Beware of parking charge I had to pay $50.breakfast was $21.hidden charges I was not aware of til checked in,

Partner

8/10

Excellent

03 Mar 2026

Tim

My stay was good. We wanted to eat in the restaurant which was open but did not have any staff for it. The only staff was the bartender and chef. The property should not recommend the restaurant if it is not able to staff it. Our room was very nice and comfortable but it was in need of some maintance as our bathroom door had water damage on it and the wall paper in the bathroom was peeling off and we had some light bulbs out and only one remote for two TVs.

Friends_and_family Family

8/10

Excellent

02 Mar 2026

Demita

The room was great. We slept good. The staff was cu

2/10

Poor

22 Feb 2026

Jederious

The total experience with booking through Expedia and also the hotel not having room entry keys I’m definitely not going back there or using Expedia to book anything else sorry not sorry!

Pet

4/10

Poor

21 Feb 2026

Dion

For starters I was put into the wrong room upon my arrival. I ended up having to be moved to another floor and room but the room wasn’t in the best shape. The bathroom sink was stopped up. The furniture wasn’t very worn and falling apart. Then I was informed that the card machine was down which meant no one had an actual key card to their room and will need a personal escort to take us to our rooms to open the door every time we left and returned. I found it best just to leave my room door unlocked (a HUGE inconvenience) because there were only two escorts which were fairly busy. However, they were very polite. Lastly I was informed they only had one luggage cart which caused guests to make several trips to their rooms and cars during the check/out process.

Business

10/10

Exceptional

17 Feb 2026

Raul

Room was clean staff was friendly

2/10

Poor

17 Feb 2026

Dezarae

Everything, false advertisement, treated like prisioners, did not give us a key, had to be escorted to our room everytime, room was nasty, torn up furniture black mold. I should get a full refund as bad as this was

Partner

10/10

Exceptional

17 Feb 2026

Delicia

Yes

6/10

Pleasant

16 Feb 2026

Cassandra

Roo. Was a bit dated for price. Remodelung so a bit of a mess. We were on third floor and some.of the protective barriers we missing. Only had a shield.
Room a bit

2/10

Poor

15 Feb 2026

Arelenda

The inconvenience at check-in to find out that the key card wasn’t working and hasn’t been working since Wednesday. I feel it was very inconsiderate of the manager staff to not provide the adequate staff for the weekend knowing that it was Valentine Day. I really felt limited to how many times I could go in and out my room been escorted and waiting until a staff meeting was available to do so. I definitely want to commend four employees who I feel like went above and beyond to make sure that things were handled to the best of their abilities. They’re Jet,Monica,Greg also the bartender I didn’t get his name.

Leisure Partner

4/10

Poor

15 Feb 2026

Dwyane

It was mainly their key card machines not working and having to find someone every time we left out our room or risk it by leaving it unlock so that was a big inconvenience then charging for breakfast on top of that

Partner

8/10

Excellent

12 Feb 2026

Michael

I was only there for a few hours, but everything was fine. Front desk staff was very friendly and welcoming!

Business Self

10/10

Exceptional

11 Feb 2026

Jenny

The staff was nice, room was clean, the nightstand was broken. Had to rig it to keep the drawer closed. But definitely wouldn’t keep me from staying there again.

Business Partner

2/10

Poor

08 Feb 2026

Joseph

Lots of issues. The room was not clean. The lighting was very dim. The shower would not produce hot water (but tub and sink would). Only stocked with 2 sets of towels (for a 4 person room). Ice machine on our floor don’t work and the staff seemed to not care at all. Staff seemed like they expected the complaints a didn’t really care. I paid too much money for a ratty hotel room. To make everything worse, the checkin process was painfully slow. I will likely stop using Hilton properties moving forward due to this experience.

Friends_and_family Family

2/10

Poor

07 Feb 2026

Shanile

just horrible all around. Needs major upgrades

Business_and_leisure Family

8/10

Excellent

05 Feb 2026

Shelia

Staff were very courteous

Business Self

6/10

Pleasant

05 Feb 2026

Tara

TV in room did not work - staff had no solutions.
Had to ask for extra towels - twice before received any.
Had to pay extra for parking - this should be included with room
Breakfast was extra charge (not a cheap charge)- this should also be included with room

Business

2/10

Poor

03 Feb 2026

Matthew

The staff was great, but the proerty needs a full facelift, no valet but you have to pay to park in their run down parking lot.

Self

2/10

Poor

30 Jan 2026

Justin

When I received the keys to my room on January 29, 2025 a guest was already in the room. I informed the front desk worker that someone was already in the hotel room and the front desk worker made the correction. The new room I was assigned to was cold. The thermostat wasn’t working proper. My experience was terrible!!

Business

2/10

Poor

24 Jan 2026

Jarvis

The ceiling was peeling, and the breakfast was your standard Continental options and they were charging per person. Parking was extremely difficult and the town was empty.

Leisure Family_with_children

8/10

Excellent

22 Jan 2026

Mike

TV only had a few channels

Leisure Self

10/10

Exceptional

22 Jan 2026

Charles

Breakfast was awesome

Business

8/10

Excellent

21 Jan 2026

Daphane

Overall my stay was great. The only thing complaint I had was the fact I had to take cold showers. The water never got hot. But the staff and other amenities were awesome!

Business Self

6/10

Pleasant

17 Jan 2026

Tyrone-Megan

Very nice staff. Very professional. The building though needs work, badly. Who ever did the outside of the building was a good contractor. The inside should give them a refund for all repairs. The ceiling in our room had a chunk of plaster/popcorn missing. Almost like there was a mirror on the ceiling that fell down.The shower door did not swing open unless you were straddling the toilet. It leaked and got the floor wet. Add in still firty towels rolled up all nice but had black dots like fleas on it. I was very displeased by the quality of the facility. The staff though especially the charge as you go breakfast (not included in your stay) was amazing.

Partner

2/10

Poor

14 Jan 2026

Krista

My room was not ready when I arrived so they switched me to another room and gave me a coupon for breakfast which I thought was great. But they did not change it in the computer and someone else came into my room as I was online with my class. The front desk then called my room wanting to know who I was and why I was in that room! They forgot to change my room in their system. I could not login to their wifi. I could not watch TV as there was \"no signal\" after about 2 minutes watching a show. One of the lights flickered and I could not use it. The heating system made noise until I turned it off. My card did not work to get back into my room the next morning after breakfast. There was only one poor waitress in the restaurant running around like crazy. All the tables were dirty. The front desk staff was inept. Terrible place to stay!

Business

4/10

Poor

09 Jan 2026

Mike

Good stay

Partner

6/10

Pleasant

14 Dec 2025

Victoria

Staff is very friendly. The parking lot is well lit, feels secure, and easy to find a spot. The rooms are okay. A little dated, restrooms a little small, and dust bunnies in the corners of the room— in places a floor vacuum can’t go or where the carpet and wall meet. Really enjoyed the bar area and drinks. Bartender was great. The wait time on food was a very longtime. Also seems as though the chef doesn’t show up to work on time as that is what was being told to us guests and why we had to wait so long to get our food. We probably had to wait over an hour and a half for the chef to show up and then probably another 45 minutes to get our food. We just ordered a burger and a turkey sandwich club with fries for both. Thankful we had a bartender that was attentive. For the reasons mentioned above why I gave it three stars.

Leisure Partner

6/10

Pleasant

13 Dec 2025

Robert

The room needs a make-over. The phone does not work

Business Self

10/10

Exceptional

03 Dec 2025

Elise

Nice

8/10

Excellent

01 Dec 2025

Willie

Very easy to get around. Great location

Business Family

2/10

Poor

01 Dec 2025

Sheila

The fact that I was charged for parking and then the parking lot was so full I had to park in the street. Most hotels have a little fridge and then breakfast was $21 a person ridiculous.

Friends_and_family Family

4/10

Poor

27 Nov 2025

Dana

Front desk staff was rude and appeared irritated.

10/10

Exceptional

25 Nov 2025

Takenya

Yes, rooms were great

Self

4/10

Poor

25 Nov 2025

Brittany

No one was at the desk both times I came through the door and needed help.

All of the reception seemed irritated to help me at all. Literally rolled their eyes bc someone from the bar had to go get them in the back room.

I asked about how to fix Hilton Honors and the first guy said, “I have no idea” and left it at that. Not helpful at all.

Felt as if I was a nuisance to anyone I talked to. The only nice people were the ones at the bar.

Everything is an up charge (breakfast, parking…). The bathtub had dirty water in it, I have photos.

I was hoping to use the laundry machines but it was used the entire time despite waking up at 3am and checking.

I have booked so many guests here. I am embarrassed to have sent them here and don’t think I will ever again. Def a shame. It’s beautiful on the inside but I did not feel comfortable whatsoever.

Business Self

8/10

Excellent

17 Nov 2025

Shaun

Staff was very friendly! Room was dated.

2/10

Poor

14 Nov 2025

Casey

We paid for King room and got 2 full beds because football team playing stayed there and they didn’t honor what I paid for. Did NOT get a partial refund either for different room! Horrible experience and beds are NOT comfortable at alll!!!! Don’t waste your time or money!

Partner

4/10

Poor

09 Nov 2025

Angel

Staff was terrific, very polite, but the room was clean.

8/10

Excellent

07 Nov 2025

Janet

Thebar was great. I didn't eat breakfast it was way to expensive.

Leisure Friends

4/10

Poor

29 Oct 2025

Terrence

Several outlets didn't work. I was initially put in a connecting room and it was very noisy. I had to request a different room. At least the new room had a couple functioning outlets near the bed to charge my phone.

Business Self

10/10

Exceptional

23 Oct 2025

julie

Wonderful time in a beautiful city. Best lemon pepper wings ever. Staff was super friendly and helpful.

Leisure Friends