Name: Ben Nevis And Leisure Club
Address: North Road, Fort William, PH33 6TG, GB

8/10

Excellent

07 Aug 2026

Shelley

A good place to stay for a reasonable price. They have had some damage that they are working on fixing but it does change the atmosphere in some parts of the hotel.

Self

8/10

Excellent

03 Aug 2026

Erna

Es war ein eigenartiger, für mich unangenehmer Geruch im Hotelzimmer.
Das Gewand hat den Geruch total angenommen.

4/10

Poor

29 Jul 2026

Kelly

Our room was directly at the fire door and stairs. All night the door slammed and the noise on the stairs was unbearable. We had previously asked for a room on the 1sf or 2nd floor but was told no. I would never recommend this hotel. It’s more of a two star not a three

8/10

Excellent

27 Jul 2026

Bella

I really liked this hotel. I was travelling alone and felt safe and comfortable. Really nice breakfast, parking was convenient. The best bit were the staff, I had a huge backpack, they saw me coming and opened a different door so I didn’t have to struggle through the rotating door. Really friendly and kind, answered my questions. Would book again.

8/10

Excellent

26 Jul 2026

navjot

Very good

10/10

Exceptional

26 Jul 2026

Harsh

Room is clean and spacious. Plus point is the swimming pool, sauna and steam.

2/10

Poor

22 Jul 2026

Catherine

Definitely not worth the money. At over $300 a night for a 237 sf room, I was expecting much more. The facility is outdated and rundown. The walls are paper thin and you can hear everything from the room next door, the hallway and the bathroom. On a positive note, the staff were friendly (other than the individual at the front desk who checked us in) and the food at the restaurant was adequate.

Family

10/10

Exceptional

22 Jul 2026

Debashis

Stay was great!

Friends

2/10

Poor

19 Jul 2026

Steve

Dante’s 3rd level of hell was colder than our room. For some unknown reason room 27 is made for lava lovers. The temp was boiling and no A/C even pretending to work. The front desk couldn’t explain it (nor cared much about our heat stroke), the windows could only be opened a crack. Even the “cold” water was hot, and the hot was scalding.

Bar food, was bland and the service was lacking in any sense of urgency or accuracy. Waited 45 mins for our completed order only to be missing the chips completely…and left after another 30 mins of “oh I will go them now”s turned into sitting around.

On a positive note, after a very thorough search for bedbugs none were found to have survived the heat. BUT the fact that my wife felt the need to check thoroughly for bed bugs based just on the run down and shabby vibe of the place should tell you enough about this place.

Partner

10/10

Exceptional

17 Jul 2026

Deborah

The pool and facilities where very good.

4/10

Poor

17 Jul 2026

Miriam

Limited parking spaces. Outdated and unsafe building structure with broken ceiling. Reception staff blaming poor service for outdated hotel. Cleaning staff accommodating, rooms are clean. We refused to even consider the restaurant and pool with the poor condition of the lobby and hotel building. If it’s just for a place to sleep, the rooms are fine, the “leisure” paid for is non existent.

Partner

6/10

Pleasant

14 Jul 2026

Thomaes

Hotel in good location for Ben Nevis unfortunately the hotel is in need of maintenance and update the facilities are on need of modernisation and repair. The food is mediocre and limited selection. The room felt small and stuffy ensuite basic facilities. Very noisy and narrow corridors could hear people moving around the rooms either side and above or wandering up and down. The staff were friendly and helpful. The room was kept clean and the breakfast was okay for a buffet selection. The hotel is currently under refurbishment hopefully when finished will look and feel better.

Partner

8/10

Excellent

13 Jul 2026

Ben

Great location 👍

8/10

Excellent

10 Jul 2026

john

stayed there one night in June, it is an older facility but our room looked like it was recently renovated. The room was very clean but small. I did find it very expensive for what it was. But I guess that's what you have to expect in Fort William in June. Not much Hotel competition.

Partner

6/10

Pleasant

08 Jul 2026

Robert E

This property is vastly overpriced - it is a 2star in room quality, decor and format at best.

The rooms look like the last time they were renovated was in the 50's, and had limited amenities.

The staff were ultra friendly and helpful - this was about the only saving feature, the food was as expected.

Location is good

Family_with_children

6/10

Pleasant

22 Jun 2026

Annette

There was no WiFi in the room. The room was clean. The beds were not comfortable. The hotel was very run down. It didn’t seem well looked after. Letter missing from the main hotel sign, over grown gardens, dingy outside walls. We ate off site.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Joshua

Excellently helpful staff, great food, and fantastic amenities

Partner

10/10

Exceptional

09 Jun 2026

Matthew

The hotel is an easy walk from downtown and provides a comfortable stay.

Partner

8/10

Excellent

07 Jun 2026

Darryl

The hotel was located very conveniently for my business trip. Staff were helpful and the breakfast had a variety of options and the meal in the bar was lovely. Hotel is in need of updating as looking tired throughout.

Self

4/10

Poor

06 Jun 2026

Joseph

We had an updated room with a brand new bathroom and shower, BUT, the building seems like it’s falling apart, the bed was tiny, the pillows terrible. While the pool is very nice, the “Jacuzzi” was cold. At over $300/night, this was at best a 1-star hotel that may have been nice forty years ago, but is now in sad shape.

Partner

4/10

Poor

27 May 2026

Jill

We had a disappointing experience, especially for the high cost. The building is in a state of disrepair and requires major renovations and significant upgrades. I would not recommend this hotel. The food and service in the restaurant was good, however.

6/10

Pleasant

27 May 2026

Amit

Overall the cost of the room is not justified with the quality of the hotel. Look for better options available near by.

Family_with_children

8/10

Excellent

18 May 2026

Sierra

The only negative is the property is not well maintained and the wifi didn’t work in our room. However, staff was very kind, the room was very clean, the bathroom was updated, and the pool and hot tub were nice.

Partner

2/10

Poor

18 May 2026

Tracy

Checked in ok, but found room had no hot water or heating, which staff knew there had been an issue but had not informed us. Other rooms were not available. Staff offered to find alternative, but did not. Can’t comment on the comfort of the bed or the power of the shower as we left. WiFi signal was poor in the room and at the front desk,
On a plus they left caramel wafers with the tea and coffee but we didn’t get to have tea either.

Partner

8/10

Excellent

17 May 2026

Blake

Nice staff, clean rooms

Family

2/10

Poor

15 May 2026

Karl

Hotel under much needed construction. Hasn't seen paint or a face-lift since probably the 90s or before. Even the sign on the hotel was missing letters. I said i wanted to cancel second night and they never called me back to discuss. Awful property. Strong avoid. I had to give it 1 star as 0 wasn't an option.

Friends

8/10

Excellent

15 May 2026

Rosemary

We found the hotel to be very clean and comfortable. Inside the ambience is grand but it is in need of money being spent on it. This was the only gripe. In fact it was not a gripe but a feeling of sadness. Our bedroom was big and grand, and lovely and comfortable. Enormous bed. Very clean The staff were very helpful. Service was quick and the food (evening roast meal and breakfast) was very good and plentiful and reasonably priced. No complaints at all. All good, other than sadness that in these times of the cost of living crisis, the place needs money spending on it. Used the swimming pool which was lovely - again staff very helpful and friendly and amenities were great.

Partner

6/10

Pleasant

14 May 2026

Kelly

I really appreciated the indoor pool, it was warm and clean. The property was a bit run down and my room lacked hot water. The doors needed cleaning but otherwise, the staff was friendly and helpful.

Self

8/10

Excellent

13 May 2026

Kevin

It's quite a bit worn and in need of refurbishment but it's not bad. Very clean, very friendly helpful staff. Could do with new mattresses as they are a bit worn out. Swimming pool jacuzzi and sauna all five stars.

Self

2/10

Poor

06 May 2026

Steve

rooms dirty, dusty and to a poor standard

Self

4/10

Poor

29 Apr 2026

Anthony

I had to question if I had been given a superior room as it was small with very little good to say about it. I spend a lot of time in hotels travelling with work and I pay £120-£140 per night and have stoped in some fabulous places with good fixtures and fittings. This hotel is very run down and in need of a lot of refurb. The shower head leaked badly. The water from the shower didn’t get hot but the sink next to it did. I asked to be moved rooms and I ended up with a room with terribly creaky floorboards, shower head no better in the new room and all the fixtures and walls in need of repair or replacement. I enjoyed dinner and the service was quick and good.

Self

6/10

Pleasant

17 Apr 2026

Fiona

In need of a makeover .inside didn’t live up to outside.

Friends_and_family Family

8/10

Excellent

11 Apr 2026

Catriona

Our room was quite basic and a bit dated, but clean and tidy. There was a great selection of options for breakfast and it was delicious! The staff were all very friendly and helpful. We had a lovely meal the night before for my Dad's 80th and the food was delicious and the staff were very attentive. Thank you!

Friends_and_family Family

8/10

Excellent

11 Apr 2026

C

Excellent heated pool, hot tub and sauna. Good bar and overall excellent location

Friends_and_family Family

10/10

Exceptional

10 Apr 2026

Ashish

I actually found this hotel promising than others in the city. Quite specious, Spa and other great facilities. Breakfast needs improvement but not a massive change required

Family_with_children

4/10

Poor

05 Apr 2026

Gordon

Room shower was cold - jacuzzi was cold- shower in the changing room was cold

Partner

4/10

Poor

01 Apr 2026

Donna

The hotel is very run down. The bedroom was ok but smelt like someone had been smoking in it. The Scouse female member of staff had zero customer service skills! On check in we were completely ignored as she argued with another member of the team about another guests breakfast payment. The gentleman who check me in was polite. We came to the bar later on for a drink and the same female member of staff once again ignored us completely and couldn't even acknowledge our presence. Another female member of staff came from through the back and yelled...\"is anyone waiting\". Food manners cost nothing and can either make it break the experience of an average hotel. I wouldn't return.

Business

4/10

Poor

28 Mar 2026

jason

toilet was broken,

Self

4/10

Poor

02 Mar 2026

Caitlyn

Room wasn’t up to standards and shower was cold and building was falling apart would like a refund

6/10

Pleasant

26 Feb 2026

Janet

The staff at this hotel were absolutely delightful without exception. A special thank you to the lovely man with the coloured waistcoat who seemed to work constantly and was always there to make sure that everyone was being looked after.

The public toilets in reception were always spotless and warm.

Unfortunately, the hotel exterior was quite possibly the most off-putting of any hotel I have ever stayed at. The multiple letters missing from the name of the hotel made it look like it was closed. Someone had misguidedly planted fake flowers everywhere which looked guady and unappealing.

The room and bathroom were spotless and the linen clean. Our initial room was spacious but had no electricity from any of the plug sockets. We were swiftly moved to the room below which was more cramped but did have power!

I thought the food was very good. It is unusual to be able to order healthy food like steamed fish and vegetables in a hotel such as this. A healthy option on the kids menu such as tomato pasta would also be welcome.

The pool was nice but its surroundings very run down indeed. The ladies changing rooms need a total make over with new showers and lockers that actually work!

Thank you to the staff for making everywhere so clean and hospitable despite the difficult surroundings. You made our stay enjoyable!

Friends_and_family Family

4/10

Poor

05 Feb 2026

calum

room had a trap for bed bugs in it when i arrived and a ropey looking stain on the ceiling, I have to say this was a cheap hotel so my expectations were low but not this low

Business Self

4/10

Poor

09 Jan 2026

Hiteshkumar

Room was very small.
I booked two room and they allocate both the rooms in different building. Leisure club lady staff was not cooperating . They should mention the leisure club capacity and room availability on the website.

4/10

Poor

05 Jan 2026

Nicola

No heating or hot water for our two night stay. Staff trying their hardest but unacceptable not to be told about these issues at check in.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

stephen r

Staff good.food good.spa goodgoodgood

Partner

6/10

Pleasant

29 Dec 2025

Steve

The location is wonderful but this is a very old hotel. No elevators or porters so if you hace big bags and you are on a high floor then get ready to do come lifting. The staff are great and the food is good but limited in it's variety. The rooms are old and the bathrooms are basic and hot water is a 50/50. We had a family room which was a double and 2 singles but one bathroom so after the second person showered the last 2 had cold showers.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Carol

Sub zero daytime and overnight temperatures during our 2 night stay. One radiator to heat fairly large room. No heating in bathroom. Thankfully I had brought a plug in ceramic heater which helped bring room up to a decent temperature. However, when I wanted a shower
last night, the water wasnt even lukewarm. On checking out, it seemed that the hotel was aware of the heating and no hot water issue and the reason it wasnt fixed was because their maintenance team dont work at weekends!!!! We would have to call the hotel prior to booking with them again to ensure that there are no heating issues.

Partner

6/10

Pleasant

03 Dec 2025

paul

Place getting work done and does need the upgrade.
Room was noisy with traffic going past but great view.

Business

10/10

Exceptional

28 Nov 2025

Lee

Staff were super friendly, and the food was absolutely outstanding!

Leisure Family

6/10

Pleasant

18 Nov 2025

Philip

Room good . Reception very good. Dining room good. Food (breakfast) ok.
Shower cold. Overall alright.

Leisure Self

10/10

Exceptional

09 Nov 2025

Steve

Great location, price and use of the health club

Friends_and_family Friends

6/10

Pleasant

07 Nov 2025

MARK

Tired and needs some money spending on it but was clean

Business

10/10

Exceptional

25 Oct 2025

Joseph

Food was lovely staff excellent clean hotel with a very warm atmosphere

Leisure Partner

10/10

Exceptional

19 Oct 2025

Jennifer

Excellent position for access to Fort William and Ben Nevis. Outstanding room and breakfast. The bar was lovely and the staff were very helpful. An excellent hotel, I would recommend.

Partner

6/10

Pleasant

02 Oct 2025

Steve

Hotel was OK feeling a bit tired in places, clean and tidy, staff were helpful and friendly. Breakfast was cold and overpriced.

Leisure

8/10

Excellent

27 Sep 2025

Mike

Tried

Friends_and_family Friends

8/10

Excellent

26 Sep 2025

Erin

Very clean rooms, friendly staff. Great food at the pub in the hotel.

10/10

Exceptional

25 Sep 2025

Ronald

All good

Partner

2/10

Poor

25 Sep 2025

John

If you like sultery staff thread bare carpets filthy rooms and banging doors this is your hotel

Leisure Partner

10/10

Exceptional

24 Sep 2025

Victoria

Staff were great, good location for Ben Nevis, clean room

Leisure Friends

2/10

Poor

24 Sep 2025

Daniel

The hotel was like walking int the past, to get the television to work I had to rest the ariel box thing on top of my suitcase or we would just get static. The bathroom was clean at least the room was ok. There is no soundproofing so you can hear everything, the staff was loud at 7am talking outside of our window. After walking up Ben Nevis I thought we might be able to sleep but the beds are that uncomfortable it was impossible, I would have had better luck on a park bench.

Leisure Partner

10/10

Exceptional

23 Sep 2025

SARAH

Very old school. Very good dinner quality.

Leisure Family

10/10

Exceptional

22 Sep 2025

Ryan

Nice old property.

Leisure Family_with_children

6/10

Pleasant

22 Sep 2025

sarah

It was ok for a night or two.

Partner

8/10

Excellent

20 Sep 2025

Catherine

Rather noisy from passing traffic in the morning.food not heated through but promptly replaced by very hard working staff. Spa facilities spotless.very relaxing.a lounge room would be a nice space to have . Would happily return

Partner

8/10

Excellent

19 Sep 2025

Ella

It was a good location, but a little too far to walk to the downtown area and train station (about 1 mile away). The wifi was not reliable. The food in the pub was good.

Leisure Partner

8/10

Excellent

19 Sep 2025

Mark

Loved this place. Good staff, nice pool and jacuzzi which was very welcome after all the walking we had been doing. The morning breakfast, although not included, was excellent

Leisure

6/10

Pleasant

18 Sep 2025

Dale

The room was not perfectly clean. Dust in the corners and on window sills. The outside of building was very dirty.

Leisure Family

6/10

Pleasant

15 Sep 2025

Graham

And older property desperately in need of some general maintenance and renovation. Room small. Front desk staff not thrilled to see us when we arrived and not exactly desperate to help.

Leisure Friends

4/10

Poor

14 Sep 2025

Jen

I was disappointed in this hotel.

The only area that looked impressive was the pool area, although I never used the facilities as I had other plans.

I was disappointed in the hotel room because there was a drip noise at the window and I could not get to sleep. Damp on carpeted floor. Shower did not come on so I ran a bath. Bed seemed clean and cup and teabags was helpful. But it did not meet up to my standards and I was not impressed with the impression it gave. Guests also woke me up at 1am due to disruptive noise levels including doors closing loudly and voices and I had to complain. Finally, I asked for water staff said I had to use tap water from bathroom but I felt they could have brought water to my room.

Reception staff were all lovely and welcoming! And sports bar food seemed lovely.

Leisure Self

6/10

Pleasant

14 Sep 2025

Wendy

First room was above kitchen and the smells affected my husbands sleep apnea machine , staff lovely happy to move us to a different room which was lovely , always clean just the shower was never very warm . Food in the bar was fantastic , atmosphere great . Property is a bit tired . Pool was lovely . No lifts so those on first and second floors can have a bit of a trek to rooms . Great location for travelling around area from .

Leisure Partner

6/10

Pleasant

12 Sep 2025

yuval

No warm shower

Arriving to the hotel and not having warm water in the shower is a disgrace! We have read the reviews before arrival about this issue and couldnt believe it..its actually true! Very weak wifi. A lot of noise from room above. Our room was very far from the reception we had to go through 7 doors to get to it! The hotel restaurant was very good and the room had a very nice view.

Partner

6/10

Pleasant

11 Sep 2025

Deborah

Good location. Enjoyed both the breakfast and dinner. Service was excellent and staff were very friendly. Room was clean but decor needs updating. Shower and hot water tap not the best and WiFi signal very poor. Didn’t use leisure facilities so cannot comment on that

Partner

4/10

Poor

10 Sep 2025

Hazel

Have stayed here many times but the quality of the accommodation has gone downhill, the internet service was almost nonexistent, the food was okay but it was only served in the bar. Not good value for what we were charged

Leisure Friends

6/10

Pleasant

03 Sep 2025

Anthony

ok hotel for a brief stop

walking around the hotel from going from main reception to the rooms, the ceiling is in poor condition with bits falling down, breakfast for £29 extra was not worth the money at all

Business

6/10

Pleasant

01 Sep 2025

Gyongyi

It was clean and we enjoyed the pool but the beds were uncomfortable and overall we found the price a bit overrated (August…)

Friends_and_family Family

8/10

Excellent

31 Aug 2025

David

Comfortable but needs a little upgrading. Bar good and food decent

Friends_and_family Friends

10/10

Exceptional

27 Aug 2025

Richard

Richard

The wifi was not working in the hotel, and the shower was lukewarm on both occasions.

Business

10/10

Exceptional

26 Aug 2025

Amanpreet

Good Hotel

The view of the hotel room was amazing and it has all basic things in the room and the cleanliness was also good.

Partner

6/10

Pleasant

22 Aug 2025

Heidi

Dated

An ok stay but the hotel is very dated and a good 15 minute walk from the center

Partner

10/10

Exceptional

21 Aug 2025

Nithin

Exterior of the property looks bit old. But Rooms and interior looks well neat and Clean

Business_and_leisure Family_with_children

4/10

Poor

21 Aug 2025

James

First night waiter gave us food for another table not just us but other tables were getting wrong food for different tables both night. Someone commented it was like faulty towers. Morning breakfast was cold l was told to dig deep and l may find warmer food did not try cook breakfast the following day as was put off by first experience. Room light flickered on an off so could only use lamp. Carpet was thread bare. Cold shower not sure if this was because l was showering before 7am hot water may take time to come through pipe work. Whole experience was terrible. Please check out room 309. When leaving was not asked by staff if l enjoyed my stay. Possibly worse experience l have had in the last 37years TERRIBLE. Only positive is location very handy for Ben Nevis climb. I apologise as have never done bad review before.

Leisure Family

6/10

Pleasant

12 Aug 2025

Verified traveler

Overall hotel is old
Rooms need renovating
There is no lift access to rooms on the 1st floor, which can be a bit inconvenient when you have luggage to carry
Restaurant within the premises was good!

Friends_and_family Family

6/10

Pleasant

12 Aug 2025

Louis

The hotel is dated & is need of an upgrade. We had to change rooms cause the sink was nearly fallen off the wall. The Staff were not very friendly especially on check in and check out.

Partner

8/10

Excellent

11 Aug 2025

Verified traveler

The bed was very comfortable and after a long day of walking is a great place to stay for a good night's sleep. Whilst the exterior is in need of some renovations, the interior is clearly in this process with many of the spaces being updated. My room was clean, comfortable and very quiet for a good night of rest. All in all I had a great stay here with very friendly staff and a lovely bar/ lobby area to relax.

Self

6/10

Pleasant

09 Aug 2025

Verified traveler

Meh

The bed was okay, the shower was awful. The water doesn’t get hot enough, the shower head was wobbly and hard to keep in position to shower, the ceiling looked to be peeling. The food was good, drinks were good.

Friends_and_family Friends

2/10

Poor

07 Aug 2025

Monica

It’s a dump, can’t believe we paid over £300 for it. Dirty and old- in serious need of repairs and updating. Bedroom had wallpaper on the roof that looked like it was covering a surface of mould. Other comments above. If we’d paid £50 a night- maybe I’d have let this go- but it’s unjust that they’re charging that and selling themselves as if they’re a decent hotel. It’s falling apart and they should either close and improve it or knock their prices down and sell it with a honest representation of what they are.

Leisure Family

6/10

Pleasant

07 Aug 2025

P

Tired hotel in need of a lot of TLC

The building is pretty run down, it could be made nice with lots of tlc, but it is obvious the owning group have little interest in maintenance, a pity as it is in a good position.
The food menu was pretty basic, but what there was was well presented, hats off to the staff. Internet was virtually non existent. There is quite a good local bus service into town, and a good choice of local taxis.

Partner

2/10

Poor

21 Jul 2025

Venita

Terrible place

Absolutely terrible. They first didn’t have a room. Then gave us a room with no hot water, a broken bathroom light and a room that had a single bed in a closet sized space. The hotel is very run down and I actually tried to get a refund but they wouldn’t

Friends_and_family Family

4/10

Poor

15 Jul 2025

William

Avoid

Poor from the start. Night manager never followed up on issues then denied what he said.
Middle of summer resistors full blast. Rad in the bathroom wouldn’t turn off.
Manager and staff promised fans then said they didn’t supply fans. In the morning was asked to return a fan that they didn’t have the night before.

Friends_and_family Family

8/10

Excellent

08 Jul 2025

Vanessa

Rooms should have black out curtains and gulls are extremely loud outside (windows don’t block out sound).

Leisure Family

8/10

Excellent

24 Jun 2025

Verified traveler

The whole hotel needs a good makeover as it looks somewhat shabby. I remember when it used to look really smart especially from the outside.

However the view from the hotel of Ben Nevis is stunning and the service excellent.

Friends_and_family Friends

4/10

Poor

22 Jun 2025

Anthony

I stupidly thought that paying what I did for my two nights I would have a really comfortable bed. Everything is stained, walls carpets and the ceilings. Wall paper is hanging off in the dining room. There’s no restaurant available just bar meals (they were ok to be fair if you want chips with everything) the swimming pool was good but the sauna although useable is in a poor state of repair.
I would not stay here again even for half price!!

Self

4/10

Poor

20 Jun 2025

David

Dated hotel- a bit depressing

Very expensive for what it is but that's Highland Scotland at this time of year. The hotel looks dated from outside and the public areas and bedrooms are the same. Interaction with staff was limited as I only checked in and checked out but on the one occasion I did request a little help it was not really forthcoming.
The interior is gloomy and needs fresh air.
Some rooms back onto a busy road and there's traffic noise throughout the day and night.
I didn't eat at the hotel so can't speak for the food offering.
Parking is free and plentiful.
Bed was comfortable and the bathroom clean

Business

10/10

Exceptional

09 Jun 2025

Tamra

Older place well maintained and great staff.

Self

4/10

Poor

02 Jun 2025

Jac

There was bed bugs. Other than that it was ok.

Leisure Self

6/10

Pleasant

29 May 2025

Rosanna

It was okay but not amazing. The hotel definitely needs an exterior clean and a lick of paint. The inside felt a bit dated in the rooms. The lounge area was nice. The hotel felt a bit understaffed and service could be improved, but have to say the lad at the bar was great despite his young age. The food including breakfast was really nice, a good range of breakfast too. I’m not sure I’d stay again, potentially if I was in the area but wouldn’t rush back

Friends_and_family Friends

10/10

Exceptional

28 May 2025

Carolann

Only stayed at the hotel for 1 night. Arrived around 8pm & left again around 7am the following morning. Didn’t stay for breakfast. All the staff I encountered were very friendly & helpful. Room was spotless & more than adequate for my stay. Lots of tea bags & milk so big plus for me.

Leisure Self

4/10

Poor

27 May 2025

Russell

Hotel is tired & needs refurbished, our room 514 only had warm water so we couldn’t get a shower, we informed reception and we were told that another guest had also reported this and maintenance had been informed, the next day there was still no hot water so we had to use the swimming pool showers. On check out we informed reception again about not having any hot water and all they said was sorry & they would look into it. On a positive note, the food at the bar in the evening was excellent, great portion sizes & very tasty, although food could be a little hotter.

Leisure Partner

10/10

Exceptional

26 May 2025

Diane

Lovely stay at the Ben Nevis Hotel with the added bonus of the leisure facilities . The pool was very well maintained and warm . Loved it .

Leisure

6/10

Pleasant

25 May 2025

Shaun

Tired and shabby looking