Name: Muthu Fort William Hotel
Address: Achintore Road, Fort William, PH33 6ED, GB

8/10

Excellent

06 Jul 2026

Sandip

Location is good little rundown but staff were very good .

Family_with_children

8/10

Excellent

30 Jun 2026

Lisa

Near Glencoe and Glennfinnin Viaduct
where you can see the Jacobite (Harry Potter Train)

Family_with_children

10/10

Exceptional

27 Jun 2026

Alina

The staff was amazing. Rose-Ann is by far the best manager I have met. She went above and beyond to accommodate me and ensure that everything went well. The hotel is beautiful and in a great location.

Self

10/10

Exceptional

25 Jun 2026

Amelia

Excellent location! Close to shopping, the old fort and the waterfront. Beautiful decor in room and in the dining and breakfast rooms, plus snacks in the room too!

Family

8/10

Excellent

25 Jun 2026

Luke

Good rooms, clean

Friends

10/10

Exceptional

16 Jun 2026

Hazel

Good amenities, plenty of parking and great location

Partner

8/10

Excellent

04 Jun 2026

Tanna

Clean enough room and property, Very friendly and helpful staff. They are serious about the breakfast cut off. Make sure to fill up your coffee. Great location. Kind of a mash of style and decor. Would stay again

Friends

8/10

Excellent

02 May 2026

Steven

Good location

Partner

10/10

Exceptional

30 Apr 2026

Sheryl

Beautiful public rooms and bedroom. Lovely staff. Fab breakfast with good choice. Plenty of parking. Very close to centre.

Partner

4/10

Poor

19 Apr 2026

Erin

First assigned room was undergoing maintenance. Door was open and bed was covered with construction debris. Although I had paid for a deluxe loch view room, the second room had a window so cloudy we could barely see out of it. Room was tiny. Not the159 square feet advertised. Ceiling panel was hanging down and water stains on the ceiling. Don’t accept room 3 if you decide to stay here. At that point we were just too travel weary and accepted what we were given. I saw other, much nicer rooms the next day. Staff was fine, but room experience was quite poor.

Partner

8/10

Excellent

12 Apr 2026

Mary

Beautiful view from windows. Easy walk to stores, restaurants. Free parking, but might be tough if you had a big car. Our room required an electric plug in heater, which was fine once we knew. Staff was friendly.

Partner

6/10

Pleasant

03 Apr 2026

Per

Room was cold and water in bathroom took ages to get warm.
The whole Place looked as it needed renovation.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Martin

Really friendly staff. Breakfast was also good value.

Friends_and_family Friends

10/10

Exceptional

25 Mar 2026

Stuart

Fabulous welcome from Rose and the rest of the staff. They all make you feel most welcome. Absolutely love staying here

Self

10/10

Exceptional

22 Mar 2026

Graham

Immaculately clean! Staff very friendly! The decor for me was lovely!

Partner

10/10

Exceptional

26 Feb 2026

Nyasha

Staff were helpful

Partner

10/10

Exceptional

30 Dec 2025

Lauren

The staff at this hotel were excellent. Every MGM that we have stayed at have been lovely. The deluxe loch view room with breakfast and evening meal was a true bargain. The food was excellent. The room and view weee superb, the public areas were lovely. The location couldn’t be better. The man that checked us is was very helpful and kind and then also served us for dinner and explained everything. The bed, breakfast and evening meal option included a three course meal (with no surcharges at all - not even for a steak). The man that checked us out even gave us a gift, truly lovely hotel chain with kind honest and caring staff. Would recommend and will return. Thank you.

Business Family

10/10

Exceptional

14 Dec 2025

Niki

Lovely room great location

10/10

Exceptional

24 Nov 2025

Ashley

Really nice hotel, friendly and welcoming, clean and tidy and well equipped

Partner

10/10

Exceptional

08 Nov 2025

Neil

Staff were friendly and very helpful. Hotel close to centre of Fort William.

Leisure Self

10/10

Exceptional

29 Oct 2025

Diago

Clean room, plenty of supplies, snacks, toiletries

10/10

Exceptional

26 Oct 2025

Dawn

5 star stay

Hotel was perfect, staff went above and beyond to ensure your stay was faultless.
The room was super clean and the beds and bedding really comfortable. Will definitely stay in a Muthu hotel again

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Alan

Parking was easy. Good selection for breakfast. Staff very helpful.

Leisure Family

6/10

Pleasant

22 Oct 2025

Emma

The parking was pretty tight. The views from the room weren’t good. The inside of the hotel looked pretty and I loved the furniture, but it looked gilded.

Leisure Partner

6/10

Pleasant

20 Oct 2025

Theresa Sophie

The window had been left open in my room and heating wasn’t working. Older rooms with door to the bathroom not working properly. It was ok but wouldn’t be my first pick if I come pack to Fort Williams

Leisure Self

8/10

Excellent

13 Oct 2025

Kate

The hotel room was spacious and very clean. The bathroom was newly updated and very nice! Each room had a nice amount of complimentary items such as a bottle of water (large bottle!) chips, cookies, coffee, etc. One of the only hotels we stayed in Scotland with a kk g bed so that was a HUGE PLUS! The only reason I am giving a 3-star for comfort was the face that the walls are SO THIN. We could hear everything our neighbors were going, suitcases rolling down the hall, I could even hear a girl plugging in her charger kn the wall behind me. These guests weren’t being particularly loud either. Their conversations were at a reasonable level but the walls were so thin that we could hear everything. So at 6:30am it was not very pleasant. The only other qualm is that the parking lot is VERY tight and doesn’t have a ton of parking available. The lot is very tight and is not wide enough to turn around once you reach the end, so it’s a bit of a headache. Overall, the hotel itself was completely fine and a nice stay.

Partner

10/10

Exceptional

10 Oct 2025

Pamela

Nothing was too much trouble, with an elderly parent with poor mobility they were so helpful.

Leisure Family

6/10

Pleasant

07 Oct 2025

William

Definitely not the upscale hotel the pictures and price would indicate. It is old with few updates. Staff were very friendly.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Klara

Unfortunately we experienced a major storm so couldn’t enjoy all the potential area experience, but the hotel was great!

8/10

Excellent

02 Oct 2025

Danny

lakeview even with rain was nice

Partner

8/10

Excellent

26 Sep 2025

Steve

Friendly hot

8/10

Excellent

22 Sep 2025

Marlene

The hotel and staff were lovely and the food was amazing. The only thing that concerned me was the steep drive walking from the car park . A conversation for less able people.
That said I will return

8/10

Excellent

13 Sep 2025

Douglas

Muthu Hotel Fort William

Rose Ann and John in the dining room and the breakfast buffet were amazing! Attentive, efficient and very friendly. The made a difference in our experience!

Partner

10/10

Exceptional

31 Aug 2025

Abhishek

An amazing support by Deepak to start with and then Rose and John were jsut a great pool of people.. my father just felt like at home and cared. Food, drinks and breakfast hot options were very tasty and enough. It is right on the edge of High street where all market is .. so Would recommend fo rpeople..food.. accessibility.. commute..and parking.. it is also close to water boats .. less than 100ms or so. Happy tonahve stayed here.

Leisure Family

10/10

Exceptional

29 Aug 2025

carol

We had a love experience and staff were very helpful

Leisure Friends

8/10

Excellent

08 Aug 2025

Khalid

They had a very convenient location, right down shopping strip

Leisure

4/10

Poor

07 Aug 2025

Lisa

Disappointed stay.

I’m sorry to say this was not worth the money spent. No staff at night, no central heat, Plug in heater brought in, TV did not work, use of blow dryer set off fire alarm, they place the dryer in the middle of the room as there are no outlets in bathroom.

Partner

10/10

Exceptional

01 Aug 2025

Maddison

Lovely friendly staff. Clean and comfortable. Plenty extras -tea coffee crisps biscuits. Even toothbrushes and razors. Ideal location.

Partner

10/10

Exceptional

30 Jul 2025

Stuart

Tip top staff

Some of the friendliest staff i have ever had the pleasure of dealing with.

Business

10/10

Exceptional

29 Jun 2025

Verified traveler

Outstanding

One of the best hotels we stayed on our trip. RoseAnn and Jhan were excellent hosts. AND, the food in the restaurant was outstanding. We didn't eat anywhere else. A true gem

Friends_and_family Family

10/10

Exceptional

25 Jun 2025

Helen

We both thoroughly enjoyed our stay at your Hotel. From the time we arrived, we were made very welcome. The staff were all so nice & friendly, they really did aim to please. The meals were so nice & tasty too. We honestly couldn’t fault anything. Thank you for a memorable stay. Helen & Sandy x

Leisure Partner

10/10

Exceptional

22 Jun 2025

Jasmine

We absolutely enjoyed our stay! The service was outstanding and the food was phenomenal. We were so amazed with this hotel. It’s like the best kept secret at Fort William! Shout out to Vanessa, John and Rose Ann who provided exemplary service. Thank you for the hospitality! We will return again.

Leisure Friends

6/10

Pleasant

20 Jun 2025

Lizzy

The property has seen better days some long time ago. Leaking bathroom ceilings and overall needs some upgrades.
Very noisy with cars going on the roundabout infront constantly.
Breakfast was good and staff was very friendly and accommodating.
Location was great as it is near restaurants, shops and bars

Leisure Family

10/10

Exceptional

08 Jun 2025

Cynthia

Very helpful and accommodating staff. Very professional but at the same time friendly and welcoming. Must be a good place to work as the staff always smiling - particularly Rose Ann

8/10

Excellent

07 Jun 2025

MARK

One night

Spot on

Business

8/10

Excellent

02 Jun 2025

Kerstin

Overall great stay and will go again given the opportunity. Pro: plenty of free bottlewater, snacks and sockets everywhere for charging phones etc. Con: Bed was a bit on the hard side, we could here people passing in the hallway so a tiny bit noisy. Superpro: the staff!!! Superfriendly and very welcoming. Especially Rose who made us feel right at home, she's a gem.

Partner

8/10

Excellent

02 Jun 2025

Eleanor

Great staff, so helpful. Bathroom tired.

Partner

10/10

Exceptional

01 Jun 2025

EILEEN

.

Partner

6/10

Pleasant

28 May 2025

Steven

It was overall an okay place with a view of the Loch. This won't apply to most travelers, but we specifically booked this place because they stated they have laundry facilties, but then claimed they were broken. This ended up being a big inconvenience as we had just finished a week hike of the west highland way, and need clean clothes.

Friends_and_family Friends

10/10

Exceptional

28 May 2025

Michael

We both had a wonderful stay that we booked a extra day all staff were very accommodating a special mention for Rose and Kevin who always had a smile and couldn’t do enough to help with anything we asked most certainly recommend staying here

Leisure

10/10

Exceptional

27 May 2025

Julie

We had the pleasure of staying at Muthu Hotel in Fort William, Scotland, and it was nothing short of exceptional. Nestled near the water and conveniently close to local shops, this unique hotel offers both charm and convenience.

From the moment we arrived, we were made to feel incredibly welcome—as if we were honored guests. The hospitality was outstanding, creating a warm and inviting atmosphere that made our stay truly special.

A standout among the staff was Rose, whose kindness and attentiveness elevated our experience even further. Her genuine care and welcoming nature made us feel right at home, adding a personal touch that we will always remember.

If you’re planning a visit to Fort William, we highly recommend Muthu Hotel. Whether it’s the excellent location, the welcoming staff, or the unforgettable experience, this hotel is a must for travelers seeking comfort and warmth.

@traveljuleg #TravelJule Tours

Leisure Family

8/10

Excellent

25 May 2025

Peter

Very nice stay

Checking in was simple and quick. The room was as described, very nice touch having complimentary bottled water and snacks!
Beds were comfortable, shower was good.
Only issue was the noisy people upstairs paying music on their TV early in the morning.

Friends_and_family Friends

6/10

Pleasant

23 May 2025

tammy

Comfortable, but kind of bizarre hotel

Four of us (all adults) stayed one night here and had booked the hotel months in advance. I think the photos of the hotel are a bit misleading ... the hotel looks a lot fancier than it is. It's comfortable, but the decor is a little bizarre, especially in the bathrooms. I appreciated that they provided bottled drinking water in the room because there's a warning sign not to drink the water from the sink, which was a little off-putting and made us wonder if we should have used it to brush our teeth. The other thing that was kind of off-putting was that all the information in the room was about the hotel chain and not the surrounding area. To be fair, though, there were brochures in the lobby for things to do/see near Fort William. The room numbers were also confusing, but the staff gave good directions on how to find them. Overall, an okay place to stay, but I wish that we had skipped over the town (and hotel) and went directly to the Island of Skye instead of making the stop.

Friends_and_family Family

6/10

Pleasant

21 May 2025

Veronica

Lovely entrance and reception area, but it goes downhill after that… I put so much effort into somewhere of our people do not actually sleep and a little effort and maintenance is put into the rooms and hallways. Dirty walls, dirty doors, tiles were dirty, I’m a self-employed cleaner and I would lose my job if I left tiles dirty.

Leisure Family

10/10

Exceptional

09 May 2025

Gary

Great position for site seeing, great free parking, great breakfast options, walls were a bit thin, we could hear our neighbour snoring. No USB plug for phone chargers

Leisure Partner

10/10

Exceptional

30 Apr 2025

CONNIE

Nice location. Great free buffet breakfast.

Leisure Partner

8/10

Excellent

28 Apr 2025

Chris

I enjoyed my stay, the staff were helpful and friendly, I thank them for providing me with an early breakfast so I could catch an early train, thank you.

Leisure Self

8/10

Excellent

21 Apr 2025

Felicity

Warm, really helpful staff. Good location.

Leisure Family

10/10

Exceptional

15 Apr 2025

Pina

We had a great time at Muthu Fort William - Our only regret was that we didn’t extend our stay! Staff were exceptional. Rose Ann constantly greeted us with a kind smile and genuine positive energy regardless of the time and was attentive to each guest’s needs. Great location with complimentary parking. Laundry services were out of order while we were there, BUT it’s a quick walk to the laundromat in the grocery store near by. We stayed on the first floor and the ceiling sounded paper thin as the room above us was pretty noisy and stomping around, but other than that it was a perfect stay

Leisure Partner

2/10

Poor

08 Apr 2025

Megan

Never made it to the property. There was aix up and the reservations desk was helpful and was actually very rude.

8/10

Excellent

08 Apr 2025

Samuel

Staff were great breakfast was realy good everything good tbf only complaint would have was strong smell dampness from bathroom in room but overall good

Partner

10/10

Exceptional

06 Apr 2025

minx

Muthu Fort Williams was lovely. It is very convenient and close to the shops and Loch Linnhe. The room was comfortable and clean and had an amazing view.

Leisure Friends

8/10

Excellent

03 Apr 2025

Michael

The interior of the hotel was very good and peaceful

Self

8/10

Excellent

31 Mar 2025

David

.

4/10

Poor

31 Mar 2025

Josh

Would not recommend.

Room not made up on arrival. So they just randomly opened several rooms until they found one for us.
Sign on sink saying 'Not Drinking Water'.
Shower broken on second day. No hot water on third day. Shower leaked all over the floor constantly.
Skylight in room that lead to the corridor. Meaning the room was flooded with the bright lights of the corridor all night.
Hotel was generally tired and in need of a lot of work and a deep clean.

Business

6/10

Pleasant

24 Mar 2025

Jason

The staff while dealing with them were great very friendly and helpful….only real issue with the property was that the cleanliness was not on par…while it was a bit dated it added to the old world charm(sort of) but the sheets on my daughters bed were dirty which we did not notice till as it was at the foot of the bed and under another blanket that was there as I thought decoration.

Leisure Family

8/10

Excellent

24 Mar 2025

Revis

Welcoming staff. Views of loch. Walking distance from train station, 15minutes.

Leisure Partner

10/10

Exceptional

17 Mar 2025

Chatriona

Really enjoyed our stay staff were so welcoming and friendly we got an upgrade to a lovely room overlooking the loch

Partner

10/10

Exceptional

11 Mar 2025

Frances

I had a wonderful stay. The property was excellent and the staff friendly and helpful.
Thanks Rose Ann and Jahn!

10/10

Exceptional

04 Mar 2025

glenda

Lovely hotel, the room was huge as was the bed and shower. The.staff were so friendly and helpful. Breakfast was very.good its a buffet set up but with plenty of choice and was replenished regularly. The evening meal was mixed the tikka massala was excellent but the chicken supreme was a little dry. ithe stay was excellent value for money and we will definitely be returning

Leisure Partner

10/10

Exceptional

17 Feb 2025

Paul

We had a couple of nights here recently and the very friendly staff and management made us feel very welcome indeed.

Leisure Partner

8/10

Excellent

06 Jan 2025

Chris

Short stay

Good location on the edge of the town centre. Easy walking to shops and bars. The rooms are looking a little tired and would benefit from a spruce up. The staff were excellent, friendly and helpful. Food in the restaurant was really good, exceeding expectations.

Partner

4/10

Poor

04 Jan 2025

Ilona

The property is outdated. The heat was not working in the room. The breakfast was very limited and not fresh. There was no coffee machine. They only had black coffee. I wouldn’t recommend this place to anyone

Leisure Friends

10/10

Exceptional

03 Jan 2025

Lisa

Awesome

Beautiful reception, lovely departure. Location awesome

Friends_and_family Family

6/10

Pleasant

24 Dec 2024

Graham

Tired. Disjointed service. Odd

Stood at reception for 20 mins on arrivals log with 4 other parties, to an empty reception. Rung the bell, shouted and walked around. No answer. Eventually found a KP in the kitchen to try find receptionist which took another 10mins. Rooms clean but a mess of decor. Corridors are tired and the photos online make it look way better than it is. Want to support a local hotel but the premier in is a safer bet.

Business

4/10

Poor

20 Nov 2024

Lindsey

Our room was small and uncomfortable. The property didn’t seem kept up very well and could use some updates. The staff were friendly but we did not enjoy our stay so we would not return.

Leisure Partner

8/10

Excellent

14 Nov 2024

James

Staff were super friendly and the rooms were quiet and clean. There is no lift so getting my suitcase up and down the stairs was a little cumbersome.

Leisure Family

8/10

Excellent

05 Nov 2024

Christophe

L'hotel est conforme à la description.
La chambre était propre.
Il y avait un parking gratuit pour la voiture.

Un peu déçu par le repas du soir...

Friends_and_family Family

10/10

Exceptional

03 Nov 2024

Zoltan

Friendly staff

10/10

Exceptional

30 Oct 2024

darryl

Perfect for our short stay!

Leisure Family

10/10

Exceptional

28 Oct 2024

Andrea

lovely hotel with nice staff and great location

Leisure Partner

4/10

Poor

23 Oct 2024

Melanie

Not sure how I booked Muthu, didn’t read the reviews apparently. It is old, smells musty, you can’t drink the water! The walls are so thin we heard snoring and full conversations next door. On top of this TV came on at 4 am on its own, repeatedly,until we unplugged it. Positives - great location, comfortable bed.

6/10

Pleasant

22 Oct 2024

Verified traveler

Lovely staff

We arrived at the hotel during an atrocious spell of weather- Storm Ashley was approaching. We were welcomed by the lovely Roseanne who was very friendly, professional and helpful.
The hotel is in need of updating. It is a peculiar mix of 1970's kitsch, 1990's pattern and oriental design. The hotel does not appear to have been maintained properly as several things weren't working or were missing.
The central heating in the hotel was not working. We were provided with a small electric heater for the room which was helpful but the rest of the hotel was very cold.
We went for dinner in the restaurant as the weather was becoming quite wild outside. The food was lovely and served on hot plates but as the restaurant/hotel was so cold the food became cold very quickly. Such a shame.
The wind was very high during our first night due to the storm. There was a problem with the window seal and there was a constant sound like a very loud, angry wasp...
I had to phone to reception for someone to come and clean the bathroom as there was a large collection of hair around the edges. The remote control for the main light dimmer wasn't working and we couldn't get the table lamp to work. The staff were quick to respond and the bathroom was cleaned to a higher standard.
We felt the staff were working extremely hard with limited resources.
Thankfully some heating did come on during our second day.
Lovely staff in a hotel that could be lovely with an upgrade and proper maintenance.

Friends_and_family Family

6/10

Pleasant

20 Oct 2024

perumalsami

Average stay

10/10

Exceptional

19 Oct 2024

Verified traveler

Lovely room with loch view. Comfortable bed. Good breakfast and brilliant staff.

Partner

4/10

Poor

18 Oct 2024

Verified traveler

Great Location/Service with subpar room and food

The service was 5/5 stars and the people were very helpful. Location is also prime for Fort William and walkable to the town.

The restaurant food was not very good in quality (would recommend going somewhere in town like Ben Nevis or the Geographer) and the room was much under par for what we expected. 3 star expereince

Partner

8/10

Excellent

18 Oct 2024

Jenifer

beautiful views, nice staff

Leisure Family

2/10

Poor

16 Oct 2024

Paula

We had an awful stay as had very little sleep because of a constant fan/ventilator noise buzzing all night. No refund for room or food offered.
Waiting staff polite but will not return

Leisure Family

8/10

Excellent

14 Oct 2024

Brian & Edith

👍

8/10

Excellent

14 Oct 2024

David

Weekend in Fort William

Pros
Clean room good breakfast excellent staff
Location
Cons
Room on the small side for a delux room

Friends_and_family Family

6/10

Pleasant

06 Oct 2024

Lee

A very understaffed and disorganised hotel. Our room was not ready on arrival. Second day we were locked out and had to represent to reception to gain access. Rooms were poorly sound proofed and could hear everything going on next door and the next floor. Poor water pressure in the shower and the shower drain was inadequate backing up from the last person to shower. Corridor was blocked in the afternoon due to housekeeping sorting a massive amount of dirty linen in the hallway. There is no drinking water in the room and needs to be sourced from reception who seem to not be present due to other duties most of the time. The staff tried very hard to Please but are obviously overstretched. Rooms are clean otherwise. Beds comfy. I would not stay again.

Leisure Partner

10/10

Exceptional

05 Oct 2024

Craig

Friendly and very helpful staff. Clean and bright room. Easy parking and access to downtown

Leisure

8/10

Excellent

01 Oct 2024

Karen

Vanessa was excellent as well as all the staff we interacted with. Flight of whiskey was great price and a nice view to enjoy. Room was very small but we had a nice view.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Barry

Great service from Vanessa and Rose Ann !!!!
The property itself needs major updates. Not having electric outlets in the room that are not hidden, behind a TV or none in in the bath is ridiculous for this rate. No refrigerator in a room at this rate. Sub standard
Convenience to Fort William and a great staff help w the poor room.

Partner

2/10

Poor

29 Sep 2024

Wilfred

Window did not close. About 16 inches to walk sideways around the foot of the bed. Some lights did not work. No clothes hanger in bathroom. Complained after first night. They relocated us. Window did not close, warped. Toilet seat was wrong size for the bowl. Think about that one.
NEVER EVER STAYING THERE AGAIN!

Leisure Partner

8/10

Excellent

28 Sep 2024

Lauren

Great location and good room.

Leisure Family

6/10

Pleasant

23 Sep 2024

SHELLY

Old property requiring renovations. Window was open upon arrival and would not fully close. Shower was extremely small. Hairdryer provided but did not work

Leisure

8/10

Excellent

19 Sep 2024

Marek

Nice few but next to a busy road

Leisure Partner

10/10

Exceptional

18 Sep 2024

Jitendra

Nice location excellent service