Name: DoubleTree by Hilton London Elstree
Address: Barnett Bypass, Borehamwood, London, WD6 5PU, GB

8/10

Excellent

20 Jul 2026

Andrew

Great hotel, second stay..... Amazing price.... parking overnight for only £5. Lovely rooms for the price... Thanks

10/10

Exceptional

14 Jul 2026

Lois

Staff were super polite and helpful - we had a cooled room and it was perfect - shame you have to pay for parking but that’s the only
Downside

Friends_and_family Family

2/10

Poor

12 Jul 2026

Susan

Check in was nice and quick but unfortunately for us that is where it all went wrong. Firstly we were given the wrong room type and ok we could have looked past this but the heat within the room
was unbearable. There was one fan left for us that hardly gave any relief of the heat and was positioned in a place no where near the sleeping area. There was the loud noise from an air con unit that again unfortunately was plugged in the opposite side of the suite.

When I went to reception to complain I was told that they are overbooked for my room type and the air con is only working in some rooms - it was basically a first come first serve!! I then asked for additional fans to assist us with the temperature within the room. These were provided but due to the excessive noise my young daughter was required to sleep with her mouse cancelling headphones on as she is noise sensitive.

Not the best night unfortunately for us and not what we expected from a Hilton

Family_with_children

4/10

Poor

12 Jul 2026

Nathan

We arrived an hour after check-in, we were told that the room was not ready. We took a seat and waited 10 minutes to be called. The initial allocated room had an ant infestation, we made reception aware & they changed our room. The re-allocated room was fine - air conditioning did not work & the drain from the shower seemed insufficient to cope with the flow of water - room flooded after a few minutes of shower running.
The staff were very friendly & helped as best they could, we didn’t complaint about the AC & shower.
Amenities were good, hotel in general (baring ants in the room), was clean.
Plenty of parking available, although the booking system seemed to be confusing (regular iPad book-in, but code required from reception to access it). EV charging points bi-lingual (English & Welsh), easy to use & plenty of them.

Partner

10/10

Exceptional

10 Jul 2026

Angela

The hotel was excellent, great English breakfast especially if traveling with children, loved the area we were at was quiet and plenty of parking space

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Lynsey

Great stay, welcoming staff, handy location for tube into central London. Good breakfast

Friends

10/10

Exceptional

05 Jul 2026

Emma

Accessible room access was excellent, clean and tidy and a very comfortable bed. The staff thoroughly went through evacuation plans as part of check in to ensure all our needs would be met.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Robin

Very accommodating staff. Professional & kind. 10/10

Family

10/10

Exceptional

02 Jul 2026

Farina

Great sized room with modern decor and lovely small touches linking it to the location next to the studios - excellent staff, downside was the fan that was provided in the room, didn’t really work effectively but it was a heatwave and even though the hotel decor is modern the building is quite old. Breakfast also had a great selection and it’s a great place to stay that’s quiet but easy to get into central.

Friends

10/10

Exceptional

27 Jun 2026

Srikanth

Good stay

Family

6/10

Pleasant

19 Jun 2026

Matt

Clean space and nicely presented. Unfortunately, they have turned off the A/C (even though the controls and explainers for the controls are still within the room), which on a night like I had in Summer was a real dealbreaker. I wouldn't have booked if I had known, on me for not skimming the amenities I know, I just would have expected it for a global brand and at this price point. Secondly the shower was barely big enough for me to fit in which did not make for a pleasant experience. I wouldn't book again

Self

10/10

Exceptional

10 Jun 2026

Emel

Staff was very helpful and accommodating, hotel is nice and a good price

Partner

8/10

Excellent

05 Jun 2026

Cathy

Lovely hotel but my TV didn't work properly which was not a problem for me but just letting the hotel know so they can look into this - Room 338

Self

10/10

Exceptional

31 May 2026

Pippa

Great rooms, nice film theme, lovely staff - especially in the restaurant, well priced and super convenient location.

Family_with_children

10/10

Exceptional

28 May 2026

Lauren

It was my birthday and they put balloons up and decorated the room which was lovely!
Room service food was amazing and the breakfast was amazing as well (also free)

Partner

8/10

Excellent

25 May 2026

Lorraine

Lovely decor in the lobby. The room was very clean and comfortable, however being a junior suite, it would have been nice to have a fridge and air conditioning. On the whole it was a relaxing experience.

Partner

10/10

Exceptional

20 May 2026

Nicolaj

This time, the room was very good, so the stay was very nice.
However, you really roll the dice here, as the standard is not the same across all rooms, so you can end up with a very substandard room directly next to the motorway, with almost no noise isolation due to very old and leaky windows.

But no complaints this time

Business

8/10

Excellent

29 Apr 2026

Damien

Nice Hotel would return and stay again

8/10

Excellent

24 Apr 2026

Maxine

There was some confusion during check-in regarding our booking for three separate rooms, with guests arriving at different times. Initially, we were all given keys to the same room, and concerns were then raised about the number of occupants, as it didn’t seem clear that we were meant to be in different rooms. We were also asked to reconfirm our booking details a few times, which took a little while to resolve. It appeared to be a misunderstanding, but it did make what should have been a straightforward check-in more complicated than expected, and at times it felt like the confusion was attributed to us which set our weekend off on a poor note.

That said, the hotel overall suited our needs well. The location was convenient, and the rooms were comfortable. The only downside was that there was no air conditioning in the rooms.

Friends_and_family Family

10/10

Exceptional

23 Apr 2026

Sean Gerard

Staff were very good and the hotel and areas are well maintained

Family

2/10

Poor

21 Apr 2026

Ash

Dated rooms, cracked windows, terrible restaurant

Self

10/10

Exceptional

19 Apr 2026

Deborah

Stayed for 2 nights with partner and older son. The room was more than accommodating for the 3 of us and very clean. Breakfast was hot and varied, full English, continental and a good range of teas, coffees and juices. There were only 2 small negatives which were paying £5 per night for parking which would put me off a long stay here and the evening staff in the restaurant. Whilst not rude they were not helpful and we had to ask for everything when it come to service, unlike the rest of the staff at breakfast and check in who couldnt be faulted. I would definitely pick here again when visiting London again.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Saurabh

Good - Nice location, great staff, clean room.
Not so good - unreliable lifts, low water pressure in shower.

Family

10/10

Exceptional

18 Apr 2026

Joe

Not as built up an area but really good hotel & great staff.

Business

6/10

Pleasant

16 Apr 2026

Karen

Breakfast was nice and plentiful. Restaurant on property was nice as well. They have an incredible hamburger. I was quite impressed. The bartender was spot on with his cicktail making. Especially since i requested a drink NOT offered on their menu. Everything was Reasonably priced. Hotel has been nicely renovated. The rooms are appointed nicely and spacious. My only complaint at this property is no one ever cleaned my room. No fresh towels or clean linens. The 1st day, I did have the DND on my room door, but later changed it to \"please clean,\" when I left... I returned around 3 hour later to an unclean room. Cleaning staff did return later, but at this time im was relaxing and didnt want to leave... Second day, I spoke directly to the cleaning lady, letting her know it was ok to do my room now.. which she acknowledged. I returned late that evening to the room uncleaned, again. Im not sure why this happened. I did inform the front desk to which they were apologetic. Overall the stay was nice.

Self

8/10

Excellent

11 Apr 2026

Jaspal

A/c did not work in the room I stayed in.

4/10

Poor

29 Mar 2026

PAUL

Was planning on going out for a meal but decided to have dinner at the hotels restaurant. Was a bad choice as the pork ribs were not okay and smelt off and when the next order of chicken came it was definitely not fresh and me and my wife felt ill in the morning. This was related to hotel staff

Partner

6/10

Pleasant

29 Mar 2026

Nasver

The property was ok. The cleanliness was good. The lift to the upper levels needs updating as it was very old and soooo slow going up and down.

Friends_and_family Friends

10/10

Exceptional

26 Mar 2026

Jon

Superb room!

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

sarah

Lovely hotel . Just car park need tarmack doing and signage

Friends_and_family Friends

8/10

Excellent

08 Mar 2026

Margarita

Everything was great except for the staff levels. The dining room, bar and even reception area seemed to be trying to function on a shortage of bodies. They did they best they could and were brilliant but it wasn't fair to see them trying to cover everything

Friends

8/10

Excellent

17 Feb 2026

Paula

The room was lovely & clean etc and reception staff were very welcoming. We found the service in the restaurant terrible. My son ordered Rib Eye Steak at £33 but the waitress didn’t ask how he’d like that cooked, my husband had to stop her to say erhm can he have that medium rare please. My husband ordered the duck which came out well over. We ordered a 2nd round of drinks after our starters, but they didn’t arrive until after we had finished our meal. I think there was just wasn’t enough staff serving, it was as if the bar staff were taking the food orders which would explain why no one asked about how the steak etc was to be cooked.

10/10

Exceptional

15 Feb 2026

Chris

The room was spotless the staff were courteous.

This hotel was an absolute surprise for what I what expecting.
The DoubleTree by Hilton in Borehamwood is a delight. Great Room. Excellent amenities. Layout of the hotel is really nice. Room layout was great. Big floor space and incredibly comfortable.

Huge TV, good channel options. Bed was very comfortable.

The parking is a great plus and there is ample parking available.

Nice Bar.

East swift Check-in.

Although they were running two events alongside hosting all the Valentines day celebrators, it did not in any way at any time feel like the number of guests was unmanaged.

THE BREAKFAST.

This is honestly, (and ive had a few continental breakfasts) the best hotel breakfast I have enjoyed in the UK or any country I've visited.
It was so fresh, the pastry items were extremely fresh.
There were so many options and all options were great.
Definitely doing breaki here again.

For a Saturday Valentines Day stay... we are utterly impressed.

I didnt get to do a review on this visit but i am sure I will return here to do so.

Leisure Partner

10/10

Exceptional

11 Feb 2026

Jan

I enjoyed this hotel so much that I stayed here twice in one visit. The room and bathroom were always very clean. The bed was always crisply and neatly made up every night, and fresh towels replenished - and you don't even have to inform the front desk every morning by 9AM for such service! LoL Which I appreciated very much, as usually I'm either too late or forget :-D The only issue I can think of is that the hallways were a bit noisy and the door could have been a bit more soundproof. But rowdy guests are hardly the hotel's fault.

Leisure Self

4/10

Poor

09 Feb 2026

Sean

As we booked through Hotels.com, we were made to feel unwanted, like 2nd rate customers.
We celebrating my wife’s birthday, so took some wine with us to the room whilst getting ready, asked for some wine glasses to be brought up, the front desk wanted to charge us £6 just to have the glasses brought up.

We were only given one towel.

Water in the room was chargeable as we didn’t book through the Hilton Honors.

The whole thing felt like a money grab

Partner

10/10

Exceptional

25 Jan 2026

Emily

Lovely staff, fantastic room and location

Friends_and_family Friends

10/10

Exceptional

13 Jan 2026

Daljeet

Friendly staff. Clean rooms. Great breakfast.

Leisure Family

4/10

Poor

11 Jan 2026

Sean

The hvac in the room is basic air conditioning and radiators so was freezing when I arrived and then too hot when I adjusted the radiator.
Food was below par, dinner was bland and overpriced, breakfast was okay but bacon was a weird fibrous texture and tasted sweet but not of bacon and the continental meat and cheese had clearly been put out more than one day. The staff, the decor and the convenience were all excellent however.

10/10

Exceptional

04 Jan 2026

Barry

Very clean and comfortable staff very good but breakfast bland

Self

8/10

Excellent

02 Jan 2026

Alexander

Staff were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

EMEKA

The kids enjoyed the welcome cookies. Staff were friendly. Have a massive lobby with lots of areas to sit and relax. Breakfast was decent with lots of varieties.

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Sonia

Everything was excellent and very service.

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Laura

Ok hotel, bit dated and room was freezing cold even with heating put up to the max. Bad fitted windows and fire exit right outside door so cold was coming into room. Nice staff and nice communal areas

Leisure Partner

2/10

Poor

16 Dec 2025

Chris

The

6/10

Pleasant

15 Dec 2025

Hayden

Was promised our room would be made special for our anniversary after requesting this prior & nothing was done.

Partner

8/10

Excellent

13 Dec 2025

Claire

Nice large comfortable modern room and nice shower (but why not more hooks to hang up towels, so many hotels are the same, I don't understand!)
We didn't need it but midday checkout is good as so many are earlier nowadays. I was going to mark down to 4 stars due to having to pay for their own parking which is really cheeky - but it was only £5 (so seems hardly worthwhile annoying people for that!)

10/10

Exceptional

07 Dec 2025

Anna

Very clean room friendly staff

Leisure Friends

10/10

Exceptional

08 Nov 2025

shavawn

yes

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

A

Very good hotel. Clean rooms. Very good breakfast and friendly staff. For the price very good.

Friends_and_family Family

8/10

Excellent

02 Nov 2025

Thomas

•Spotless room with lots of space
•Staff friendly and informative
•Breakfast was lovely with a choice of hot and cold foods
•Reception was tidy
~Down side was the noise from the main road it sounded as if there was a window open but there wasn’t so it did cause some sleep disturbances but overall apart from that very impressed for our first stay and would stay again but ask to be put in a room that is not facing the main road.

Business Family

10/10

Exceptional

02 Nov 2025

Christopher Anthony

Very nice , nice reception kid ( Zak I think )
Room was nice and warm

10/10

Exceptional

31 Oct 2025

Lee

Hotel staff very polite and helpful also very friendly. Our room was very nice, comfortable and very clean. Also the food at the hotel is very nice and reasonably priced, breakfast was excellent and had plenty of choice to choose from. Ideal for getting into London if you don’t want to pay London prices for hotels. Stanmore station is a 10 minute Uber away which costs between £7 and £10. Parking is £5 a day and there are plenty of spaces available. Would I stay again most definitely.

Friends_and_family Family

4/10

Poor

29 Oct 2025

David

Very poor room only half a shower door, no air con, room right next to a generator very noisy and not comfortable

10/10

Exceptional

29 Oct 2025

Amanda

Great room

10/10

Exceptional

20 Oct 2025

Neil

Some of the supposedly hot item were cool and were dry, left out too long

Partner

10/10

Exceptional

20 Oct 2025

Alex

Very good experience. Friendly and helpful staff

Self

6/10

Pleasant

16 Oct 2025

Zoe

No offer on check in to open an account. Had to pay separately for everything. Room not very soundproof

Business

4/10

Poor

29 Sep 2025

FLORY

Clean, Good Customer Service, Speedy Check in, Comfortable bed but very small bathroom. Also no air con contrary to what was advertised

Business Self

8/10

Excellent

27 Sep 2025

Jimmy

Decent place. Rooms seem a little old but good staff and breakfast.

Leisure Family_with_children

10/10

Exceptional

25 Sep 2025

Cavina

Comfortable and clean.

Business

6/10

Pleasant

08 Sep 2025

christopher

Disappointing

Good location however rooms hot, air con broken hotel says they don't have air con but there are air con control panels in every room and giant air con venting units outside our window making noise all night. Shower is tiny, can barely move in it and my husband who is over 6ft couldn't stand up properly in it. Charge overnight guests for parking. Lift is broken.

Partner

8/10

Excellent

06 Sep 2025

Lesley

Ideal for an overnight stay close to Elstree Studios

Leisure Family

10/10

Exceptional

01 Sep 2025

Lynsey

Great service on arrival, very big hotel but quiet.
Great location for various attractions and getting into London

Leisure Friends

10/10

Exceptional

24 Aug 2025

Mike

Perfect

10/10

Exceptional

17 Aug 2025

Gemma

A remarkable stay

A Heartfelt Thank You to DoubleTree by Hilton, Borehamwood.

We recently celebrated our wedding anniversary with a stay at DoubleTree by Hilton Borehamwood, and the experience was nothing short of exceptional.

From the moment we booked, the team went above and beyond to make us feel welcome. Their thoughtful gestures—even before we arrived—set the tone for a truly special visit.

The restaurant staff were outstanding: warm, attentive, and genuinely kind. The complimentary breakfast and beautifully presented touches made us feel celebrated and cared for. It wasn’t just a stay—it was a memory we’ll treasure.

Thank you to everyone who helped make our anniversary so meaningful. We’ll absolutely be returning.

Partner

10/10

Exceptional

15 Aug 2025

Hannah

It was such a beautiful stay. Only downfall was no aircon working in the hotel. But the staff and hotel itself is incredible. Gave free warm cookies and water on arrival. Would come back for sure

Leisure Partner

10/10

Exceptional

14 Aug 2025

Yvette

Great hotel, good location, clean, quiet, air con was great and breakfast was perfect

Friends_and_family Family

8/10

Excellent

13 Aug 2025

Emeka

Good overall

10/10

Exceptional

10 Aug 2025

Divine

Staff were very polite, friendly and helpful especially when we travelled with two little boys. They made our stay really one to remember.

Leisure Family_with_children

6/10

Pleasant

03 Aug 2025

daniel

Ok stay but room wasn’t ready at 3pm unacceptable

Our room wasn’t ready on arrival and it seemed we were in a queue waiting for rooms to be ready. We was offered a free drink at the bar but then ended up buying another to waste time. After about an hour of waiting we got to our room which was clean and cool. Breakfast was good

Partner

10/10

Exceptional

03 Aug 2025

Tracy

Great service

Great base for our night out at Wembley stadium. Staff were super friendly and some great little touches like the warm cookies for us all and the bottled water. Would definitely use this hotel again.

Friends_and_family Family

8/10

Excellent

31 Jul 2025

Mark

Good hotel in a great area.

Leisure Partner

8/10

Excellent

28 Jul 2025

Ruth

The hotel needs air con

8/10

Excellent

26 Jul 2025

EVGENIY

Air conditioner not working

Leisure Family

8/10

Excellent

25 Jul 2025

Lydia

A good choice

Quiet, comfortable and clean and well located. I enjoyed my stay and would choose this hotel again. Friendly and helpful stuff.

Friends_and_family Family

2/10

Poor

15 Jul 2025

Mark

Dreadful nights sleep

This has to be the worst nights sleep ever as it was hot and the AC does not work and we have to rely on a fan in the room. The top floor where we were was simply awful

Friends_and_family Family

4/10

Poor

07 Jul 2025

Paul

Air con not working, heat unbearable

Air con was not working in the room. Heat was unbearable despite fans being provided. Didn’t get any sleep. Was told air con does not work in any room. Can’t image what it would be like during any sort of heatwave.

Friends_and_family Family

4/10

Poor

23 Jun 2025

Catherine

Even though there is air con units in the rooms, they don’t work. It was so hot. And open the window and it’s like being on the hard shoulder of the motorway

Self

4/10

Poor

09 Jun 2025

Amanda

Property needs some major maintenance

Leisure Self

6/10

Pleasant

06 Jun 2025

Chris

Air conditioning not working, wifi so poor could not work on my lap top.
Staff friendly and food ok

Business

10/10

Exceptional

26 May 2025

Chris

Play off final

Best hotel I have stayed in for a long while.
Customer service was 10/10
Food Wes excellent, Dinner and Break fast
The Best Nachos I have ever had
Good value for money .
Good location For Wembley Stadium.

Friends_and_family Family

10/10

Exceptional

25 Apr 2025

Buddy-Joe

Good choice.

I found the hotel to have a very new looking and modern decor. The room was very comfortable. My dinner was tasty and enjoyable. The morning coffee was nice however, the cooked items were over cooked- some were burnt infact. Saddly the hash browns were burnt and inedible... a real shame. The pastrys and fruits were fine and typical for this type of hotel chain. Over all, yes I will stay again and recommend this hotel.

Business

4/10

Poor

17 Apr 2025

Claire

Poor

No EV charging despite advertisement. No handwash in room. No air conditioning. Very unexpected for this hotel brand and £150 a night

Business

4/10

Poor

03 Apr 2025

Verified traveler

Can do better!

Took ages to check in. Aircon not working.

Business

2/10

Poor

10 Mar 2025

James

Arrived at the property at 1300. The receptionist said she would check to see if my room was ready. It was not. However if I paid an additional £20 it would be ready. Not a great start. We sat in the bar waiting and no one came to tell us when it was ready. Then the room was like a sauna. Opened the windows and turned the radiator off but it was still really hot. Raised this with reception and they said that the air con was switched off across the whole hotel. We could have a fan! Awful stay with really unhelpful staff. I would have rated the staff and service as one star but when we eventually checked in the gentleman was very helpful and attentive.

Leisure Partner

10/10

Exceptional

02 Mar 2025

ANDREW

Always friendly staff when I stay. Lovely breakfasts and a good nights kip.

Family

8/10

Excellent

24 Feb 2025

Vernanda

The staff were friendly and accommodating

My only complaint was I was initially given a bedroom with a connecting door to another bedroom. The door meant sounds from the adjoining room could be heard quite clearly from my room. We went to reception to request a room change and this was accommodated

Leisure Partner

6/10

Pleasant

16 Feb 2025

Kirsty

Lovely family friendly property but unfortunately I had the worst nights sleep. This was due to a function but the music was loud and continued until 1:30am waking myself and my daughter up. Disappointing that I had to call down for music to be stopped or turned down. Shouldn’t allow music until that late.

Leisure Family

10/10

Exceptional

03 Feb 2025

Sherille

It was an enjoyable stay. Lovely staff and great breakfast.

10/10

Exceptional

21 Jan 2025

KAZEEM

There was a particular staff at the front desk named Mohammed, he was Always 10/10 in his customer service.
Breakfast options were nice. Facility was very nice.

Leisure

8/10

Excellent

14 Jan 2025

Akwasi

Good experience.

Leisure Family

6/10

Pleasant

03 Jan 2025

Najwa

Bedding and towels dirty and wifi slow had to connect to mobile data

Leisure Self

10/10

Exceptional

21 Dec 2024

C M

Good hotwl

Check in great. Food and drink great. But the Pillows were way too soft and no option for more firm pillows. Neither of us got any sleep as it was way too hot in the room.

Partner

10/10

Exceptional

22 Nov 2024

Verified traveler

Our review - Z and R

Had a fantastic time, had a very rough day so the comfortable night sleep went a really long way.

Partner

10/10

Exceptional

12 Nov 2024

Verified traveler

The room was lovely, just that it got too hot as they turn the A/C off

Partner

8/10

Excellent

10 Nov 2024

nina

Lovely hotel very clean our room was comfortable a nice. Size the purpose of our stay was we went to a wedding

Friends_and_family Friends

10/10

Exceptional

03 Nov 2024

Robson

Excellent room, superb staff and a welcoming stay

Business Self

8/10

Excellent

29 Oct 2024

Elizabeth

Room key didnt work so had to go all the way back to reception which is frustrating in a big hotel especially with late check in and when tired but stafff handled promptly and well. corridors always dark and hot and my only complaint is that there isnt enough light to work in the rooms if you wish to...

Business

4/10

Poor

13 Sep 2024

Verified traveler

No hot water for me or any of the other 5 peoples rooms i was with for 24hrs. Was told that \"it will work itself out\" and that they are sure it will get warm soon.. it didnt.

Never ever want to write negative things in reviews but no pumps working in the bar, cobwebs hanging off the chandelier, no hot water, missing food items at resturant.. it all added up to quite a miserable visit.

10/10

Exceptional

07 Sep 2024

Jonathan

Lovely hotel with great rooms

Leisure Family