Name: Hilton London Watford
Address: Elton Way, Watford, WD25 8HA, GB

4/10

Poor

28 Jul 2026

Lee

Arrived and checked in and very quickly learned there was no water in our room. There was maintenance in the building so we had to navigate several floors and corridors to get there. Then discovered the phone didn’t work so had a 5 minute trip back to reception who advised the water was out throughout the building. I was annoyed they’d let us check in and not mentioned this but they told us it would be back on in 30 mins.
2 hours later no water still so another hike to reception and was told it would be back in 30 mins. 2 hours more and no water - this time the engineers were 30 mins away and I started to suspect someone wasn’t telling the truth! I asked if any rooms had water and was told no - I later discovered this wasn’t true and only the family rooms were out.
Several tries later and still no water - no toilet and no showers. We were told the gym 3 floors below had a single shower and a toilet. When we asked how we would shower our children or take them to the toilet in the night this was the only solution. In reality they could’ve moved us to 2 double rooms but obviously this wasn’t financially viable for them.
After showering the kids in a public gym shower and taking a 3 flight trip to the toilet in the night we requested a refund but was offered £20 off our £625 stay! This was eventually argued up to 20% of the first night but the stay still cost over £500 for 2 nights and no running water - last Hilton I use.

2/10

Poor

11 Jul 2026

Dennis

Clean room and very cool bar with good food. Room was boiling hot with no ability to ventilate ... truly suffocating in the evenings

Self

10/10

Exceptional

30 May 2026

Hirkirn

Everything was spot on. From breakfast to cleanliness to staff. Brilliant hotel. Would definately come back.

Family_with_children

10/10

Exceptional

22 May 2026

Kamaljit

Very clean and friendly

8/10

Excellent

15 May 2026

Lisa

Needs updating a little

Partner

10/10

Exceptional

14 May 2026

AKINWUNMI

Parking was easy,, clean room

Partner

6/10

Pleasant

03 May 2026

Declan

Great breakfast, clean rooms, fans provided in room for warm days/nights

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

Jennifer

Slept for 14 hours straight!

Friends_and_family Friends

10/10

Exceptional

25 Apr 2026

Amar

Great location not far from motorway. Lots of parking. Room was clean but the bathroom looked a little tired.
One night stay for a wedding.

Partner

6/10

Pleasant

23 Apr 2026

Caroline

Hotel good for location. Too expensive

Self

10/10

Exceptional

13 Apr 2026

Pavenjeet

Staff were dry helpful & friendly particularly in the restaurant

Family_with_children

10/10

Exceptional

13 Apr 2026

Amos

Beautiful location, homely atmosphere, and professional staff.

Partner

8/10

Excellent

02 Apr 2026

Caroline

Good location. Room s bit tired. Can be very expensive

Business

10/10

Exceptional

13 Mar 2026

Lisa

Great location and facilities

Partner

6/10

Pleasant

28 Feb 2026

Stuart

Room out dated, red die on carpets, bath dirty and worn this is probably the most out dated Hilton room we have been in, did not complain because all the rooms are probably the same and it was only for one night and the price you pay the parking should be included £10

Partner

4/10

Poor

27 Feb 2026

Rob

Just generally underwhelming

4/10

Poor

15 Feb 2026

Martin

Reception on check-in not very friendly room 138 wet room floor old with rips and just patch up cracked tiles window nets discoloured asked for towel as lack off did not get them
Bar staff james helpful and friendly

On my experience would not recommend to stay hear

Leisure Partner

10/10

Exceptional

15 Feb 2026

Catherine

Clean room and helpful staff

Leisure Partner

8/10

Excellent

09 Feb 2026

Wolfie

It was lovely. Amazing breakfast choice. I was a long way from most amenities but close to the gym which was a plus

Self

10/10

Exceptional

31 Jan 2026

Jessica

Spotless room, lovely little touches like biscuits and plenty of coffee and tea. Fluffy towels. Perfect. Staff on reception were lovely too

Friends_and_family Family

2/10

Poor

24 Jan 2026

Samantha

No they did not have booking or payment had to re book with hotel directly and re pay so i need a refund

8/10

Excellent

22 Jan 2026

Jake

Was ok

6/10

Pleasant

11 Jan 2026

gary

Busy reception staff obviously harrassed

Friends_and_family Friends

6/10

Pleasant

10 Jan 2026

David

Room felt very dated but staff and service was good. Greeted warmly on arrival. Shame you charge for parking considering how much of it you have. Should be included in the price and charged to visitors really. Room was ok but toilet didn’t really flush at all. Didn’t even get rid of a single tissue so not good really. Curtains needed cleaning and windows in disrepair. Overall I think a refurb is in order here as the communal areas seem to have had a lick of paint and fresh fabrics.

Self

10/10

Exceptional

07 Jan 2026

Lan Kwan

Excellent - very good breakfast

Friends_and_family Family

4/10

Poor

04 Jan 2026

Antony

Paying a £10 car parking charge on top of your room charge is disgusting !

Leisure Partner

10/10

Exceptional

01 Jan 2026

Kamaljit

Clean room nice breakfast pleasant staff.

Friends_and_family Family

4/10

Poor

27 Dec 2025

Mrs Mrudula

Overall very dissapointed, cold harsh approach at reception unhelpful no genuine warmth and customer care given.
Was suppossed to be a very special stay

10/10

Exceptional

20 Dec 2025

Jenni

Great friendly service and good location

Friends_and_family Family

4/10

Poor

09 Dec 2025

James

On arrival the litter bin by main entrance was overflowing also litter strewn around the front steps. Not a great welcome. Litter still there the next morning. Also a high number of room service trays uncollected in the corridors. I expected higher standards from the Hilton group.

Business

10/10

Exceptional

07 Dec 2025

Prabhjit

Lovely spacious room with a 12pm checkout time allowing me plenty of time in the morning to work from the room.

Breakfast was excellent and they provided ample time - around 3 hours.

Staff were excellent and extremely friendly.

6/10

Pleasant

25 Nov 2025

Satvinder

The room and bathroom are very dated and in desperate need of redecorating.

The staff were very nice and the breakfast was amazing.

Leisure Family

10/10

Exceptional

17 Nov 2025

Deborah

Room for 3 adults (sisters). Main bed very comfortable, but sofa bed not so much. Facilities in room lovely. Excellent breakfast with good range of hours, but totally let down by lack of cups - only had paper cups for coffee / tea - really not impressed. Fantastic gym with 24 hour access and great machines & good variety. Would recommend

Friends_and_family Friends

8/10

Excellent

13 Nov 2025

Kat

Lovely hotel, but quite pricey

Business

8/10

Excellent

06 Nov 2025

Jamie

Decent

2/10

Poor

25 Oct 2025

Nassim

The room was cold and heater didn't work.

Leisure Family

10/10

Exceptional

16 Oct 2025

Louise

Great breakfast options, comfy bed

Leisure Partner

4/10

Poor

14 Oct 2025

julie

Disappointed

Hotel interior nice. The room we had needed a good clean and the bathroom needed some attention, the lights in the bathroom had so much dust on them it wasn't nice. The back of the bedroom light was that dusty it obviously hadn't been cleaned in a long time. It's not the quality I expected from a Hilton hotel. The other issue was they turned off the cold water mid morning without any warning resulting in the shower which was being used going to maximum hot. After the water being turned off we then received a letter quietly pushed under the door, informing us about the problem, far to late. After speaking to Charlie on reception about our concerns we are still awaiting a confirmation of reduction of charges and the offer of Hilton Honour points.

Partner

8/10

Excellent

14 Oct 2025

Vijay

Nice room, but cold and the heating took a while to kick in. Room is nice and modern, but the bathrooms are not

Leisure Self

8/10

Excellent

04 Oct 2025

Graham

The room was large and had plenty of space to move about.
Whilst the building felt a little tired in places, overall the hotel was pleasant to stay in and other than a noisy car (probably another guest) leaving fairly early the hotel was quiet.
Breakfast had a range of options, including 4 different fruit juices.

Leisure Partner

8/10

Excellent

22 Sep 2025

Catriona

Quite dated parking expensive and reception didn't answer the phone. For the price it's poor

Friends_and_family Family

8/10

Excellent

21 Sep 2025

ANDREW

The room was clean and tidy and the bed was comfortable could be more biscuits on the coffee tray the staff were all friendly and helpful only negative was on the bar menu it says smashed burger which is a thin pattie but the burgers we got were normal ones so I think you need to check with the chef to why your serving normal patties burgers and not smashed which is on the menu it was still a nice burger ok

Partner

10/10

Exceptional

21 Sep 2025

DARE

Very nice.

No issues

Leisure

6/10

Pleasant

16 Sep 2025

Caroline

Very expensive fir one night stay for a twin room.

Business

6/10

Pleasant

29 Aug 2025

Daniel

Issues with bathroom

Great service but with some issues with the hotel room bathroom. Loose tiles and shower not secured to wall in bathroom.

Friends_and_family Family

6/10

Pleasant

29 Aug 2025

Thomas

The hotel was nice but I honestly struggled to get a smile or any pleasantries out of the staff, I felt very uncomfortable each time I encountered a staff member.

I also found it hard to sleep, the pillows in the room are too soft and very uncomfortable.

Friends_and_family Family

8/10

Excellent

25 Aug 2025

Mark

London Hilton Watford

Front of house and reception area really clean and fresh. Staff really friendly and professional. Rooms however, could do with the same refurbishment as the front of house, dated in style and wallpaper peeling from the wall, but very clean and comfortable beds. Ideal location for Harry Potter Studio Tours, central London 45 minute drive.

Friends_and_family Family

8/10

Excellent

22 Aug 2025

Pankaj

Good help us at the Reception

Friends_and_family Family

4/10

Poor

22 Aug 2025

SANJEEV

Terrible experience at the Hilton

It was quite disappointing given the status of being a Hilton hotel reason being 1) We being vegan and at breakfast the eggs were next to the plant based sausages and pieces of eggs were found on the vegan sausages 2) The sourdough bread was finished by 8:45 am arrival for breakfast and waa none left for replacement 3) The rooms allocated were right next to the doors for the interleading passages and made banging noses throughout the night when guests went through them.

Friends_and_family Family

8/10

Excellent

17 Aug 2025

Pravin

Ample parking and frienly reception.

6/10

Pleasant

11 Aug 2025

Andrew

Nice property and wonderful staff but how can a Hilton not have AC in the rooms?

Business_and_leisure Family

6/10

Pleasant

09 Aug 2025

Alice

Clean standard rooms. Nothing special.

2 joining rooms which worked well for us and our teenage boys.
Clean bedding and generally clean bathroom - a little mould on the tiles.
Dated bathroom tiles but decent shower.
Breakfast wasn't included - £15 per person so we went to The Toby Carvery next door for half the price.
Did not get spoken to by staff other than check in and check out.

Friends_and_family Family

8/10

Excellent

08 Aug 2025

David

Mid range hotel good for a few nights

We’ve been coming here for years, always after funerals for the wake. It’s an old hotel that has been upgraded periodically over years and under different brands. It’s okay.

Friends_and_family Family

6/10

Pleasant

01 Aug 2025

Frederick

The hotel was tired and in need of repair, missing ceiling tiles, there was blood on the duvet and generally not inviting or particularly plesant. Especially for the price paid , disappointing for a hilton. Breakfast was however lovely

Business Family

2/10

Poor

11 Jul 2025

Verified traveler

AC not working

A shame that this hotel provided a room with no AC on one of the hottest days of the year and their response was that the booking does not include air conditioning. Terrible standard for a Hilton.

Business

8/10

Excellent

04 Jul 2025

Bjavic

The room first allocated was not the best but the receptionist at the time was very accommodating and changed the room immediately.

Leisure Family

8/10

Excellent

23 Jun 2025

Eliyahu

Great hotel, decor in the rooms needs updating, shower mixer wasn’t working properly, staff were polite and helpful.

Leisure Partner

6/10

Pleasant

22 Jun 2025

LaMont

Stayed for 4 days and the air conditioning was only available in half the hotel. Front desk staff while polite was often unhelpful. We ordered separate laundry service and they only gave 1 of the bags to the driver.

Leisure Partner

4/10

Poor

06 Jun 2025

Michael

Did not meet expectations

Being a diamond Hilton member and having travelled and used Hilton as a trusted brand I felt this hotel did not meet the usual expectations. Old and tired. The room did not feel clean and conditions in general tired. The room was very hot and early in the morning approximately 7/730am housekeeping were making up rooms nearby and banging a lot therefore could not sleep

Friends_and_family Family

8/10

Excellent

31 May 2025

James

Staff were attentive, willing to help and property clean all in good order.

Only problem we had was being woken up by noise in the back yard by the laundry drop or pick up, as our room backed onto the yard

10/10

Exceptional

29 May 2025

Robert

Ideal location for travelling in to Wembley. 10 mins from Watford junction by car. Ample parking space, food options on site but also good value for money carvery less than 5 mins away. Check in/out hassle free , staff warm and friendly. Room clean and well looked after. Paid in advance for breakfast which was well worth it. Plenty of options th choose from. All in all a comfortable and pretty seamless experience. Only downside was my team lost at Wembley.

Friends_and_family Friends

10/10

Exceptional

26 May 2025

simon

Nice hotel close to m1 easy to find and friendly staff

Leisure Friends

2/10

Poor

19 May 2025

Abdul

3am fighting outside my room
Loud music dawn stairs
No freaze
No water

Partner

8/10

Excellent

24 Apr 2025

Annette

A good, friendly & clean hotel

As an occasional visitor to the Hilton Watford, I found the usual friendly service with clean rooms and surroundings. Breakfast is fantastic with every item you can think of.
Only disappointment this time was finding out at check-in that I'd been bumped from the double room I'd booked to a twin, with the offer of a free drink at the bar. So having not slept in a single bed for many years, it was a little uncomfortable and a restless night with not much sleep. Am tired today! Hopefully this won't happen on my future stays.

Business Self

10/10

Exceptional

22 Apr 2025

Hershey

Location was good

10/10

Exceptional

11 Apr 2025

Philip

The staff were very helpful and attentive. Easy stay for a family looking to visit the Harry Potter Studio.
We were a family of 4. Had the Harris ‘suite’. Breakfast was abundant.

2/10

Poor

23 Mar 2025

Michelle

We had booked interconnecting family room to be told there was none the attitude of the receptionist was oh well it is what it is when you got 3 tired children it isn’t oh well we was offered 2 separate rooms to which we was told would be next door to each other this wasn’t the case one was round the corner it ruined our whole experience at this hotel the receptionist this morning was more then helpful and could say sorry enough

10/10

Exceptional

17 Mar 2025

Jeff

Nice position for motorways,a bit to far away from stations

Leisure Friends

10/10

Exceptional

17 Mar 2025

Michael

Lovely clean hotel in a quiet area. Breakfast was plentiful too.

Partner

8/10

Excellent

04 Mar 2025

Conrad

Good stay.

Good stay. Enjoyed the fitness centre.

8/10

Excellent

24 Feb 2025

James

Acceptable for one night

Overall acceptable, rooms nice and beds comfortable, pillows a little too squishy.
Bathroom dilapidated with shower gel bottle detached from the wall and quite a few spots of black mould in the grouting.
Breakfast was good, excellent choice of continental and cooked items and for once a decent hotel coffee.
Men’s toilets near breakfast area needs work and toilet rolls just placed on the floor.

I wouldn’t go out of my way to stay again.

Friends_and_family Family

2/10

Poor

22 Feb 2025

MOSTEFA

horrible service at the desk

the staff at the desk not friendly and helpful. I would say not worth staying there. noticed few hotels around , that could be better for the money I paid

Business Family

10/10

Exceptional

21 Feb 2025

Stephen

Lovely staff. Quiet simple hotel.

Leisure Partner

6/10

Pleasant

17 Feb 2025

John

Property has had some updates but more needed. Located very close to M1 at rear.

Leisure Partner

8/10

Excellent

17 Feb 2025

David

The room was clean and comfortable but all just a little ‘tired’. It was unbearably hot when we first entered the room. Soon rectified by turning the heater off and opening the windows! Breakfast was very good with lots of choice and attentive staff. Disappointed to see vending machines in the foyer but I guess that’s normal for hotels in this price range these days.

Business_and_leisure Partner

2/10

Poor

10 Feb 2025

Elizabeth

Staff are rude

8/10

Excellent

10 Feb 2025

Timothy

Restaurant staff were surly at best. Hotel is very tired with old furniture which has grubbiness to the edges and on the door handles. Not a Hilton by modern standards. Stay at the Premier Inn which is far cleaner and better value. There wasn't even a coffee machine at breakfast. Only sachets of Nescafe available despite multiple repeated requests for filter coffee.

Friends_and_family Family

2/10

Poor

07 Feb 2025

Keith

Very Unprofessional Service

Not so good.

Business

8/10

Excellent

02 Feb 2025

Shantanu

Furniture old fashioned but room size and modernised bathroom fittings made it right.

Leisure Partner

8/10

Excellent

12 Jan 2025

Ian

It’s a Hilton, comfortable bed, helpful staff , nice breakfast. For some reason I always find this hotel quite noisy from people in the corridor, public areas. Good access by car .

Business Self

10/10

Exceptional

11 Jan 2025

G

Easy check in , helpful staff ,good breakfast but expensive bar prices

Partner

10/10

Exceptional

21 Dec 2024

Paul

Lovely hotel

Nice comfortable stay.

Partner

10/10

Exceptional

05 Dec 2024

OMBA

The room was clean and tidy

6/10

Pleasant

27 Oct 2024

Christopher

3 Star hote but good location.

Does the job, but not sure how longer it should remain a Hilton brand. More of a 3 star hotel given its age and lack of investment in room decor and dated old bathrooms from the 70’s/80’s.

Bathrooms always feel dirty given the old dirty grout and stains, along with the old bedroom furniture and stained carpets/walls.

Now have the audacity to charge £10 nightly parking despite still advertising it as free on hotels.com as free for HHonours members

Business

10/10

Exceptional

24 Oct 2024

Haggai

A quiet location out of downtown exposure

Business_and_leisure Self

6/10

Pleasant

21 Oct 2024

Brigit

Towels and sheets were ripped, bathroom was not very clean

Self

10/10

Exceptional

14 Oct 2024

Bobby

Good

Business_and_leisure

2/10

Poor

27 Sep 2024

Diane

Due to weather conditions the tvs stopped working however at about 12/1 am all TVs came back on with maximum sound. People asleep and didn’t do anything about it noise got louder and louder. I spoke with reception at about 5.30 not available by phone before then. The noise of loud music and talking stopped at about 6am. I did not sleep all night. Not a good stay.

10/10

Exceptional

23 Sep 2024

ROSA

Great customer service

Friendly staff, clean although rooms need some updating. Great restaurant service

Friends_and_family Friends

6/10

Pleasant

12 Sep 2024

Adam

Great breakfast, lady who runs it is a star! Cindy bed but tired and dates decor especially the bathroom which also smelt fusty. Restaurant was ok but expensive and food average at best.

Business Self

6/10

Pleasant

09 Sep 2024

Verified traveler

Room fine But Pack Ear-plugs if you want to sleep

Room was fine, clean and spacious. The score reflects my interrupted sleeping caused by the noise from the constant stream of drunk loud people that seemed to be directly beneath my window from late until much later. Will pack ear-plugs if I ever return.

Friends_and_family Friends

8/10

Excellent

07 Sep 2024

Colin

Hotel is in a good location. Room was very tired and in need of redecoration, door in the bathroom was rotten at the bottom. Comfy bed but it was so hot throughout the hotel and no air conditioning in the room, no fan either, so had a restless night.

Breakfast was ok but ordered poached egg on toast which took forever and they just bro2 poached eggs on a plate and told me I had to make my own toast by which time eggs were cold…

Overall hotel is in need of updating, staff were very good.

Business Self

10/10

Exceptional

26 Aug 2024

Thomas

Was a little concerned after reading some of the reviews but we found absolutely no problems at all. Super convenient for motorway, easy parking ( chargeable ), hotel clean and tidy.
Our room was spacious, clean, comfortable bed, good shower in fact except for a fridge it had everything we needed…….even an iron and ironing board. We asked for a fan and one arrived in less than 5 minutes.
We didn’t eat at the hotel, for no particular reason we walked next door to the Toby Carvery.
We have several more appointments in London coming up and will definitely be staying here.

Business_and_leisure Partner

6/10

Pleasant

20 Aug 2024

Verified traveler

Old hardware and dated rooms.
Lobby and restaurant have had the much needed funding however the rooms is in much need of gentrification.

Business

6/10

Pleasant

14 Aug 2024

Verified traveler

Average for Work Travel

Felt my welcome by the guy on the check in desk was not as friendly as i would expect in Hilton, I travel a lot for work and It was not my usual experience. I booked through a 3rd party website which as far as i can recall nowhere did it state £10 for parking, again business so i paid it but the guy was almost funny about it as if it is in an issue.

Business

6/10

Pleasant

11 Aug 2024

Claire

Hotel needs updating

Hotel is in need of updating. Quite old fashioned in most areas & room. Room was tired & chair had horrible stains on seat. No air conditioning. Breakfast was poor, very over-priced for quality of food. No cutlery on tables, no mugs replenished for tea & coffee so had to use paper cups. Positive, staff were nice.

Partner

6/10

Pleasant

11 Aug 2024

Joanne

Bit expensive for one night for what you get also had no fan in room later found out others we were with did in theirs and no fridge

Leisure Partner

6/10

Pleasant

04 Aug 2024

Rhia

Rooms in desperate need of an upgrade, especially the bathrooms. No air conditioning so was sweltering hot. Not worth it at all for the price you pay and they charge £10 for car parking!

Leisure Partner

8/10

Excellent

29 Jul 2024

Pete

Hotel has recently been redecorated - Nice and clean

Business

8/10

Excellent

22 Jul 2024

Greg

2 night stay

Hotel in great location which suited my needs. However rooms are in need of a makeover as they are a bit dated. Breakfast and bar are at a high standard

Self