Name: Shendish Manor Hotel & Golf Course
Address: London Road, Apsley, Nr Hemel Hempstead, HP3 0AA, GB

4/10

Poor

31 Jul 2026

Helen

They took £50 payment for nothing when we checked in, this wasn't mentioned at booking so be warned.
The bed and matresses were covered in stains that they had tried to hide with an ill fitting matress cover. The bed was two singles pushed together so the sheet didn't fit and was too small to tuck in. This meant the matress protector and sheet both moved about all night and were very uncomfortable.
We didn't have a coffee in the room as the water was cloudy.
The toilet needed pumping to make it flush.
The manager was never around to see to his customers, apparently he was busy!
Would never go again and would definitly not recomend a stay at this hotel.

6/10

Pleasant

29 Jul 2026

Glenn

the room had clearly been previously used by a smoker. Cigarette butts put out on window sill and curtains smelling of stale smoke. curtains only held up by half of the curtain rail fixings.
Hairs in bath and carpet not entirely clean

10/10

Exceptional

26 Jul 2026

Elizabeth

Excellent overnight stay. Very clean room, great air conditioning. Lovely breakfast. Friendly and helpful staff.

6/10

Pleasant

24 Jul 2026

James

Arrived around 9pm so checked in without much fuss. Asked about charging point for vehicles but reception didn’t know. When asked in the morning they are getting some in was the offering. Room clean but tired. Very Alan Partridge in fact. Could be very nice but needs updating.

8/10

Excellent

15 Jul 2026

Rob

We stayed the night what looked like a weeding event, where it looked as though the carpets and stairs hadn’t been cleaned. Hangers left in our bathroom from previous guest, restaurant staff seemed inexperienced.

Partner

2/10

Poor

06 Jul 2026

Dan

DO NOT BOOK THIS HOTEL!!! The outside is beautiful but inside it is a dump absolutely filthy! Ever corridor empty glasses, food on plates. Then when you get into the the bed is stained, carpets are disgustingly stained and the bathroom awful. We stayed for an hour and a half and left couldn’t get a refund as it was refused. DO NOT BOOK THIS HOTEL

Partner

2/10

Poor

28 Jun 2026

Janki

Booked a room that was advertising AC! Was told the room didnt have AC and a fan will be provided. There was a heatwave in the UK and a fan would not have been useful. False advertising. Double check before booking.

6/10

Pleasant

27 Jun 2026

Elvis

The hotel is lovely and the rooms are nice.. the only downside was the fact that it was so hot.. even with two fans on.. the heat in the room was unbearable and hardly slept

6/10

Pleasant

26 Jun 2026

Carrie

The staff were amazing!!

But unfortunately the bed & the bathroom had hairs all over, the bed itself had seen better days, the carpet was worn & stretched, the aircon blew air but didn’t cool the room at all

I would go here again but would try booking a better or different room

Self

8/10

Excellent

15 Jun 2026

Maria

The room was a good size and the bed comfortable. If it hadn't been for noisy and inconsiderate other guests, we would have had a good night's sleep.

My only criticism about the room itself

6/10

Pleasant

13 Jun 2026

Lee

Staff were great and friendly.
Hotel location is great if you have kids as they can run around on the large grounds which my boys loved.

Hotel room which was a family room was a great size and lots of space.

Only down side is that it is dated and does need looking at, the beds were well used and not very comfortable.
Small details that could be fixed easily like broken soap dispenser, rip in the curtains and hanging off the rail in a couple of areas.

Friends_and_family Family

10/10

Exceptional

10 Jun 2026

Robert

Great stay

Partner

10/10

Exceptional

29 May 2026

Chris

Comfy beds
Nice spacious room
Good breakfast
Helpful staff

Friends_and_family Family

10/10

Exceptional

29 May 2026

Aria

Best service we have ever received from staff.

Every single member of staff we encountered at the hotel was incredibly polite, kind and extremely helpful. Mia at the front desk was particularly helpful & super lovely, as was the restaurant manager. We felt so incredibly welcome and well looked after throughout our stay, despite having some issues with our booking through Expedia. The team swiftly and generously resolved these problems, which frankly, were not even their fault.

We ordered takeout for dinner at quite a late hour, and the night shift manager brought us plates and cutlery without us even asking. This is just one of many examples of the good service we received.

The hotel grounds and building are absolutely stunning, as was the lunch. Definitely recommend going for a walk through the grounds and the woodland area at the back.

The room we stayed in was little dated, particularly the bathroom which was a bit unbecoming but we didn’t mind this for the price.

Thank you for making our visit so special.

Partner

10/10

Exceptional

23 May 2026

Ronald

The place is very nice really enjoy the stay. This is my fourth time staying at this property. I guess because it’s old there’s some things that are not quite up-to-date but on all it’s very good

8/10

Excellent

03 May 2026

christopher

peaceful evening

Partner

10/10

Exceptional

26 Apr 2026

Michelle

Room was beautiful, bathroom fully stocked, evening meal was really nice, reasonably priced, breakfast was lovely too, lots of choice. Would recommend for a nice night away

8/10

Excellent

17 Apr 2026

Ben

Breakfast was ok. Rooms were ok. But dated but spacious. Mattress wasn't the best but for price was very good. Staff were amazing and grounds were stunning.

6/10

Pleasant

13 Apr 2026

Vanessa

Clean room but tired bathroom. I was originally pleased to have a bath but there was no plug.
Comfortable bed but this is the second time I have stayed and had to make the bed. The bottom sheet had not been fitted to the bed just put on top of the mattress then covered with the duvet. Sloppy housekeeping.

Self

10/10

Exceptional

06 Apr 2026

Sarah

Extremely polite, helpful staff. Nothing was too much trouble. Food was delicious and lovely variety at breakfast. Rooms clean and tidy with everything we needed

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Komal

Really great breakfast

Partner

6/10

Pleasant

16 Mar 2026

Sarah

We have stayed here before and were very happy with our room and the surrounding gardens etc. But the hotel was obviously having issues with their TV's and telephones and was extremely busy so our TV didn't work and we didn't have a phone in our room. The staff tried to be helpful but couldn't rectify the situation. But it is a lovely venue and the breakfast was good.

Partner

8/10

Excellent

09 Mar 2026

Louise

Great stay for our family . Clean rooms good food

8/10

Excellent

03 Mar 2026

Jeanne

My very large room was spotlessly clean and the carpet looked new. I had two good nights sleep. Window had opaque glass and when I opened it there was a small yard but I wasn't there for the view so it wasn't important. I was really pleased it was an 'accessible' room as I recently had a hip replacement so rhe wet room and rails were ideal for me. TV didnt work in room but a complimentary G&T instead was fine. Watched TV in lounge area instead. Staff couldn't be more helpful. especially James who was on reception. when I arrived

Self

6/10

Pleasant

03 Mar 2026

John

All bedroom TV,s not working.
Bedroom AC unit in error and not working, (only found this out when it was too late to change) replaced with an electric heater which made the room smell.
Musty smell in corridors.
Lovely surroundings and pleasant staff though and the restaurant food was great.

Self

8/10

Excellent

19 Feb 2026

Trevor K

Everything was great except for the basic heater but at least it kept me from being cold without it.

Self

8/10

Excellent

03 Feb 2026

john

Great check in staff comfortable room great location for what we wanted breakfast was a buffet and had an adequate selection did not have dinner so cannot comment would stay here again if in the area

Partner

6/10

Pleasant

23 Jan 2026

Richard

Room was very dated and desperately in need of a refresh

Business

2/10

Poor

03 Jan 2026

Lindsey

.

10/10

Exceptional

05 Dec 2025

Carl

Check in was simple and welcoming. Room warm and tidy.

Business

4/10

Poor

03 Dec 2025

Ewen

Room a bit tired. There was an Xmas party on at the same time and revellers were up partying until 3am. Very mousy outside my window with very little sleep.

10/10

Exceptional

01 Dec 2025

Sharon

Great welcome at check in, smooth process. We stayed in one of the four poster rooms (room one) which was stunning. High ceilings, light from the many windows, spotless and very spacious with a lovely roll top bath.

We ate dinner in the orangery, where the menu was small but the food was good. Breakfast was hot and of a good standard. Would definitely stay again.

Partner

8/10

Excellent

27 Nov 2025

Mike

Business trip... Good room, good restaurant - might benefit from a better bar area...

Business

8/10

Excellent

02 Nov 2025

Astrid

Clean and great staff. Room does not have simple amenities like kleenex, hair conditioner, and we needed help getting the heat to work.
Grounds are beautiful and lead to great walking paths, but not accessible to shops or convenient to get to from the train station. Car transport is needed

Leisure Partner

10/10

Exceptional

27 Oct 2025

Melanie

Another lovely stay from the professional friendly receptionist who had only been there 3 weeks doing a fab job to the wonderful manor room and plentiful breakfast, Shendish Manor has delivered again *****

Partner

8/10

Excellent

07 Oct 2025

Brian

Nice but in need of renovation

Friendly staff. Public areas are clean and bright. Rooms are tired.

Business

10/10

Exceptional

05 Oct 2025

Stacey

Lovely staff very friendly so comfortable

Partner

6/10

Pleasant

28 Sep 2025

Robert

As selected

Business Self

4/10

Poor

17 Sep 2025

Jeania

Stay was nice until my birthday. Booked on check in extending 1 day as the package with Universal Studios was restricted at the time. Front desk clerk put it in for Thur night instead of Wed. Causing me to have to check out amongst my birthday activities and spending hours to find an alternative. This resulted in my being late to activity bookings and pretty much ruined my birthday.

Also scheduled my package dinner for Wed night birthday and pre-paid and did not get refund even though their error.

Really disappointed as the stay started out well.
All because the front desk clerk clicked the wrong date. I even said no issue if they were sold out I had plenty of time at check in to find alternative. But 3 days later to find out he put wrong date and no rooms available.

Leisure

10/10

Exceptional

11 Sep 2025

Vanessa

Excellent value. Fabulous, large and comfortable room.
Just missing a plug for the bath.
Highly recommend

Business_and_leisure Self

4/10

Poor

07 Sep 2025

James

Property is very outdated, certainly not a 4 star hotel. I would suggest it's a low 3 star at best. The whole property really needs a renovation. The building as you drive up to it looks lovely and I am sure it could be so nice if it were to be renovated.

Business

6/10

Pleasant

04 Sep 2025

Matthew

It's ok, not for business

Poor mobile phone and hotel WiFi coverage in rooms on edge of hotel. Receptionist overworked, not present enough at reception. Breakfast opens late at 07:00 midweek, should be 06:30 for business workers. Breakfast serving staff stroppy and demotivated.

Business

8/10

Excellent

26 Aug 2025

Verified traveler

Room was comfortable but tired, carpet needed replacing, bathroom needs tlc, new bath panel, soft close toilet seat etc. Toilet very noisy. Staff were great.

Partner

8/10

Excellent

23 Aug 2025

Annette

We stayed two nights to play golf and visit St Albans. We booked dinner, bed and breakfast. Food was good, drinks not over priced, staff very attentive. Bed very comfortable and golf course a challenge.

Leisure Partner

10/10

Exceptional

21 Aug 2025

Lawrence

Great surroundings and restaurant area.

Leisure Family

2/10

Poor

18 Aug 2025

Alison

The outside of this hotel was the best part.
Room outdated and bed broken.
Terrible and would not recommend or return.

Partner

10/10

Exceptional

13 Aug 2025

Stephen

Thank you

Really enjoyed our stay. Very nice welcome. lovely big clean room. So quiet and nice thick curtains for a dark room. Great service from the bar.

Thank you very much for a relaxing break

Partner

10/10

Exceptional

10 Aug 2025

Gareth

Will be back

Bed was comfy although something was loose as was a little squeaky when parking your backside at the foot of bed.
Great setting, staff very friendly good choice of beverages and on a par with the prices at the local pub.
Had biscuits last time we stayed in the room that was the only disappointment.

Partner

10/10

Exceptional

24 Jul 2025

David

Don’t believe the bad reviews!

After booking we read the reviews which made us worried but no need, the rooms ( we had 2, a double which was actually a super king, and a twin) were lovely. The beds were great, the room spacious, and the staff friendly. Well done

Friends_and_family Family

10/10

Exceptional

22 Jul 2025

Tom

Lovely

Business Self

10/10

Exceptional

01 Jul 2025

Lorraine

we visiting from Australia .It was a beautiful manor with lovely surrounding gardens & golf club.The room had air con ideal as 30° ,a fridge would have been nice ..The breakfast was amazing ..The staff super friendly & kind .thankyou to all

Leisure Partner

8/10

Excellent

19 Jun 2025

Adam

Lovely hotel. Rooms really should have ac though. Food was average. Will stay again and recommend..

Business

2/10

Poor

12 Jun 2025

heather

it was atrocious. Just check out the photo from my bedroom window. Add in the fact that I was awakened at 6AM by a massive motor noise.
I could not get out of the place fast enough. Probably the only time I have been waiting for breakfast to open at 7AM.
The night before I was at a wonderful castle, with lovely grounds and lovely staff - ant less expensive than this place.
AVOID

Self

6/10

Pleasant

09 Jun 2025

Chris

Pleasant stay

10/10

Exceptional

27 May 2025

Stefano

Great

4/10

Poor

25 May 2025

Andrew

Poor

Very dated, bit of a funny smell to it. Old bed, TV didnt work very well.

Bathroom was reasonable.

Partner

8/10

Excellent

23 May 2025

Kelly

Beautiful location

A very comfortable night's stay.

Partner

8/10

Excellent

16 May 2025

Jenna

Beautiful property and friendly staff. Would stay again!

Leisure Self

10/10

Exceptional

11 May 2025

john

All good

Leisure Self

6/10

Pleasant

04 May 2025

Carl

Bed uncomfortable and no water in room

Partner

10/10

Exceptional

23 Apr 2025

shengzhong

Very quiet place, plenty of space, nice food!

Leisure Family

8/10

Excellent

25 Mar 2025

Richard

Hemel Hemstad business trip

It was a pleasant and friendly place, however, my room showed significant signs of general wear and tear.

The food and restaurant service was very good.

Good location, 20 mins from M1 and Hemel Hempstead

Business

8/10

Excellent

21 Mar 2025

S'prabhu

Beautiful landscapes, the mattresses are of poor quality

Leisure

10/10

Exceptional

16 Mar 2025

Neil

Needed with little warning and fitted me in at a great price..

Business_and_leisure Self

6/10

Pleasant

24 Feb 2025

Sarah

Terrible mattress , cold room.
Staff good had to move room , very accommodating

Self

10/10

Exceptional

03 Feb 2025

Verified traveler

Good reception poor room

The carpets were filthy and stained. Most of the were drawers broken in the room. The bed kept separating a bit. No plug in the bathroom sink. Wall paper peeling.
The hotel is in need of a makeover.
Check in was really good.

Friends_and_family Friends

10/10

Exceptional

22 Jan 2025

Eric J

A warm welcome on arrival. Slight hiccup checking in but otherwise it was fine. Lovely room. Excellent dinner, and lovely breakfast.

Partner

4/10

Poor

22 Jan 2025

Doug

Bitterly cold.

Room was very cold.
Air conditioning did not work.
Convector heater in room (I assume as the air conditioning did not work) also would not turn on.
This made for a very cold and uncomfortable trip on a cold January day.

Business

8/10

Excellent

20 Jan 2025

Caroline

Convenient quiet

6/10

Pleasant

18 Jan 2025

Andrei

We visited on New Year’s Eve and were disappointed to discover, upon arrival, that no food service was available that evening—something we should have been informed of in advance, given the lack of nearby restaurants. Additionally, a New Year’s event meant the bar was closed, and there was nowhere to sit and enjoy a drink, which was highly inconvenient. As a result, we had to leave the hotel to make alternative arrangements for the evening. The property is outdated and in need of refurbishment.

Leisure Partner

10/10

Exceptional

12 Jan 2025

Claire

Great visit to this hotel, comfortable, clean, helpful staff, would definitely stay again.

Friends_and_family Friends

6/10

Pleasant

06 Jan 2025

Verified traveler

A few little bits and pieces need addressing

Hotel check in was average, staff all appeared to be very young and lacking general courtesy such as letting us know where the bar area was, what time breakfast was and anything about the facilities. All a bit hurried and keen to get rid of us to our room.
Staff pleasant but just a little bit of extra training would be good.
Room was very clean but run down. Walllpaper peeling off wall, damp on the ceiling, radiators up as high as they would go and thermostat controllers had snapped off so no way to turn them down. The bathroom bin was broken.
Just little things but lets the hotel down as a beautiful location.

Friends_and_family Family

10/10

Exceptional

10 Dec 2024

Lucy

Had a great stay

4/10

Poor

08 Dec 2024

Verified traveler

Extremely poor and needs updating

Our double room was two single beds pushed together with no mattress topper. It was the hardest and most uncomfortable bed we have ever slept in - we could feel the springs. Furniture was extremely old with missing handles, marks on surfaces and a table that couldn’t be used as it wasn’t level. Room service said to call for food but there was no phone - just a cable coming out of the socket with nothing on the end. Poor heating - a plug in electric heater was available. Lighting was awful, and very dim. Extractor in the bathroom was pointless. Breakfast was average. We have stayed on a few other occasions for functions at the manor, and only stayed again for ease of location.

Partner

10/10

Exceptional

02 Dec 2024

Grant

Overall very nice

The hotel itself is stunning and feels like it's truly in the countryside despite being not too far a distance from Hemel Hempstead, St Albans, Aylesbury, etc. The manor room was beautiful and very spacious with a comfortable bed. The food at the restaurant was also extremely good - we ended up eating there each night because of how tasty everything was. My only complaint is the water in the room - it would only last for about 1-2 minutes before stopping completely for about 4 or 5 minutes (no matter whether it was the sink, bathtub or shower) which was really inconvenient and annoying. I'm not sure if this is a regular occurrence or if there was some type of issue. Regardless, everything else was nice and we enjoyed our stay here.

Partner

2/10

Poor

29 Nov 2024

Barry

Should be a great hotel. The staff work hard but having a broken toilet in the bridal suite, is unacceptable. When reported on check out I was told they would look at it. Not a great customer experience. A lift out of order is another sign of what is happening at this hotel

Leisure Partner

10/10

Exceptional

29 Nov 2024

Steve

Lovely welcome. Big rooms. Comfortable bed. Warm - and the food was excellent!

Leisure Self

8/10

Excellent

25 Nov 2024

Declan

Lovely Hotel

Great location. Staff were excellent and the service was great. Hotel needs a bit of maintenance. A lot of things worn looking and starting to degrade.

Business

2/10

Poor

21 Nov 2024

Ketan

The venue took the money even though I'd cancelled. Then I called the hotel and was informed that I would be issued a refund. However when Expedia contacted them, they refused. £155.

10/10

Exceptional

15 Nov 2024

Marc

Great

10/10

Exceptional

08 Nov 2024

Mrs Sheila

Clean and comfortable

Partner

8/10

Excellent

23 Oct 2024

Olivia

I enjoyed my first visit here for a business trip and will probably book it again as I felt safe and the staff were great. The only downside for me was That the whole hotel felt like it needed some TLC. I didn’t spend much time in the room but it was nice and large but my windows were dirty. Unfortunately the shower in my bathroom was dreadful. I did mention it when leaving the hotel so they could look into it.

Business Self

10/10

Exceptional

01 Oct 2024

Trevor

Wonderful hotel. Secluded in beautiful surroundings.
I was on foot and Google map had me walking across the golf course. Which was alarming.
Spacious rooms. Well appointed. Really comfortable bed and usable shower. My only negative is the shower screen. Not a fan. Always leak. Quality towels and a rail that kept it toasty warm.
You are at an advantage if you’re a driver. Not designed for pedestrians.
The restaurant was fine.
Good friendly service throughout the hotel.
Stayed one night but would be happy to stay longer.

Business Self

6/10

Pleasant

16 Sep 2024

Jaime

Hotel staff and grounds were excellent but the rooms and corridors are looking rather tired. Lovely place overall just needs a spruce up but top marks to the staff as they were all very polite and friendly.

Friends_and_family Friends

10/10

Exceptional

15 Sep 2024

Victoria

Great stay for an easy commute to London the next day. Wonderful grounds and a decent restaurant and menu selection.

Very comfortable and spacious room.

Business Self

10/10

Exceptional

09 Sep 2024

Jamie

Beautiful location and lovely room. Chelsea was very welcoming on the reception.

Leisure Partner

10/10

Exceptional

01 Sep 2024

Jason

The grounds are stunning and the room was spacious and clean. Only issues were scale in the kettle which was left at the bottom of your drinks and the remote for the TV not working.

Partner

6/10

Pleasant

21 Aug 2024

Les

Shower head not fixed, damaged. AC not working.

Business

10/10

Exceptional

08 Aug 2024

Amallina

It’s a nice retreat and perfect for rest and relaxation. The food was great too. Nice getaway and affordable too.

Business_and_leisure Self

4/10

Poor

31 Jul 2024

Verified traveler

Decent, rude staff

Clean place, decent average room, rude staff. Staff fairly hostile and unwelcoming, with a distinctive lack of hospitality. Room was up 3 flights of stairs with no lift or assistance with luggage. We booked breakfast and dinner there to simplify our trip. Honestly wish we hadn't- I'd have rather given my money to a more pleasant establishment. In the end I tried to minimise my contact with staff to avoid checking out early.

Partner

10/10

Exceptional

26 Jul 2024

Darren

Great place to stay. Buffet breakfast is fantastic! Grounds are beautiful!
Staff are excellent

Leisure Family

10/10

Exceptional

26 Jul 2024

Karen

Lovely location, friendly welcome when checking in, large comfortable room & good breakfast.

Business

10/10

Exceptional

22 Jul 2024

Josephine

Comfortable, welcoming, friendly. Just what we needed after our holiday plans had to change when we couldn’t get a flight, and the hotel where we were going would not refund us. We were able to relax, recover, and enjoy a bit of luxury after the most horrible day at Stansted airport. The staff were lovely.

Partner

10/10

Exceptional

11 Jul 2024

Tiffany

We had a fabulous one night stay. If it hadn't been fully booked the next night we would have stayed longer. Very comfortable bed and room. Friendly staff. Excellent breakfast. Beautiful grounds.

Leisure Partner

8/10

Excellent

11 Jul 2024

Paul

Shendish Manor

I stayed at the Shendish Manor for business. The room had recently been refurbished to a high standard and was immaculate. It was just a shame about the constant noise from other guests shouting down the corridor which was very echoey. Whilst the decor was good, being able to have a hot or even warm shower at 5am before I left for work would have been a benefit

Business

8/10

Excellent

05 Jul 2024

Marc

Shendish

The check-in was smooth and easy. The staff friendly and efficient. The room was comfy, only complaint was the tv cut out. Breakfast good.

Partner

8/10

Excellent

02 Jul 2024

Andrew

Busy reception area but staff coped well.
Room was huge but furniture didn’t quite fit

Business Self

6/10

Pleasant

30 Jun 2024

Audra

Staff are exceptional so polite and welcoming & helpful, especially Lucy on reception. Room was basic & clean and breakfast was nice. Shame their was leaking water in corridors and the aircon didn't work! View from rear of orangerary was a little disaapointing with rubbish and deteriorating gutteing and pipes and paintwork on windows needs refreshing. Building looks tired and could do with so e upgrading and renovation

Leisure Family

10/10

Exceptional

29 Jun 2024

Angus

Very pleasant upto date nice food good Value

Leisure

10/10

Exceptional

29 Jun 2024

Nurcan

Hotel was lovely and rooms were very clean. Staff were polite and friendly. Stayed here as we were doing a Harry Potter studios tour. Very convenient location and lovely gardens to walk around. Highly recommend 👌

Business_and_leisure Family_with_children