Name: Champneys Tring
Address: Chesham Road, Tring, HP23 6HY, GB

4/10

Poor

28 Jul 2026

TOM

I think this hotel has Hotel.com and Booking specific rooms in the hotel. The grounds are grand and passing areas like the spa elevates the look of an otherwise outdated and tired hotel past it's best. My room was on the same side of a hallway that hosted some luxury looking rooms on the right vs dorm room doors on the left (I was in the rooms on the left).
The room was clean although it had a few flags - prompts on the bedside to make a cup of tea, but no kettle? Toiletries opened and potentially used in the bathroom. \"Filtered water\" in the room which had it's seal broken and the water tasted a bit rank.
The buffet breakfast looks the part but the coffee was shocking and a lot of the food tasted stale, old and far from quality. I used the sauna which was lovely and the pool areas looked relaxing.
For some reason you have to give your robe back at reception? At peak departure times this became pretty messy and seems quite unhygienic for FOH staff to do.
Hey, its the best I could find in the area. I'd probably go back if I had to but I hope the hotels owners see this and put some of that spa money to where it could elevate the entire venue to match it's exterior charm. I'd have raised these in person but even using the express checkout was hassle enough.

2/10

Poor

27 Jul 2026

Lauren

Z

8/10

Excellent

04 Jul 2026

Jackalyn

There does seem to be a difficulty in getting the room serviced even with a sign put on the door handle outside the room to refresh it. I think if the staff have moved floors then someone should be checking from housekeeping. A sign to have a service put on a door at 9 am should be picked up. Possibly a sign of being short staffed.
I mention it as it’s not the first time but on a previous occasion someone did ensure a service the following day.
I did mention the issue as I checked out this time.

Self

8/10

Excellent

21 Jun 2026

Dawn

Rooms are a bit tatty. The breakfast was limited - option to pay more for hot food a bit naff!

Friends

10/10

Exceptional

21 Jun 2026

Duncan

Exceeded expectations. Really lovely setting. Good facilities and polite and helpful staff. Rooms are a bit dated and there’s no aircon which was v.disappointing but otherwise great.

Partner

10/10

Exceptional

02 May 2026

Aida

Best spa

6/10

Pleasant

05 Apr 2026

Krina

The property really needs some maintenance to it.
Very dated all round.
Champneys used to hold a high standard name as a spa hotel but over the years it’s really lost its touch.

Was disappointed with the cleanliness of the spa facilities. Was in the spa for 2ish hours and not a single member of staff cleaning anything. Mainly the floors which were full of grit/hair/dirt.
Edging of pool areas have algae.
Really just needs a deep clean.

We didn’t stay for dinner however we had breakfast which was underwhelming. We were on the last sitting of 9.15am but nothing was getting topped up despite asking. Breads were out/butter was out/yogurts out/fruit bowls out or on last scraps.
The coffee was super weak - not even black it was the colour of tea. I had to ask one of the staff if this was on its last leg as it just didn’t look right. Luckily a kind server came and gave me a fresh pot of strong coffee which I’m incredibly grateful for.

Whilst no real complaints of staff, I didn’t find them as welcoming as you would in a spa hotel.

8/10

Excellent

15 Feb 2026

Jack

Lovely hotel

Partner

10/10

Exceptional

08 Feb 2026

Sarah

Room was a little dated but staff were incredible. As a coeliac I was really reassured by their knowledge and understanding

Leisure Partner

8/10

Excellent

25 Jan 2026

Elias

All good thanks

Partner

10/10

Exceptional

11 Jan 2026

Paul

Very relaxing

2/10

Poor

10 Jan 2026

Melanie

I've stayed in nicer hospitals. The room was very similar to a hospital room, really REALLY tired. The bathroom was the same. A fire alarm went off at 1am, and went off a few times mid morning so clearly faulty and no recompense was offered. The breakfast was pitiful and I would never stay there again.

Business

8/10

Excellent

02 Dec 2025

Nitesh

Arrived at location at 5pm which was checking in time crazy time for this. Que at the reception. Don’t pay for dinner if you have not read the menu as they will take the money upfront. Bar staff was amazing Amir was such a fantastic host he made the evening.

Partner

2/10

Poor

26 Nov 2025

Amanda

Very dated… the spa area is very small, tiny pool, dirty sauna and steam room area.. we had to pay an extra £70 each to use the spa area. Which was awful…. Very disappointing for champneys.

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Rhys

Reception staff offered a friendly welcome, the room was immaculate, and the facilities were superb. I would stay again

Self

6/10

Pleasant

18 Nov 2025

Crystal

Rooms abit run down and poor on check in

Business

8/10

Excellent

29 Oct 2025

Marisa

Dining offerings (dinner, breakfast) were great and the grounds were beautiful! Room could have been a bit cleaner, but the rest of the amenities more than made up for it(:

Self

10/10

Exceptional

21 Oct 2025

Christopher

Fine.

2/10

Poor

17 Oct 2025

Flo

Someone entered my room when I was asleep at approximately 10.50pm. They must have had a key card. I mentioned it to reception when I left but I have had no follow up. I have stayed a number of times at Tring but no longer feel safe to do so

Business

10/10

Exceptional

16 Oct 2025

Marcin

Excellent service and spectacular place. Much appreciated.

Business

6/10

Pleasant

05 Oct 2025

John

We arrived on Sunday to use the spa, but were told we couldn’t access it until 4pm. The day before, I’d called the spa and was told that as overnight guests, we would have access on arrival. Reception then said it would cost an extra £70. Luckily, I had the name of the lady I’d spoken to, and after some back and forth, they eventually honoured what I was told.

When we did get in, the spa was extremely busy — overcrowded, with no available beds, and the facilities felt unclean. It was not the relaxing experience we were hoping for.

Our room was dated, and the shower was in poor condition. We didn’t complain and tried to make the best of it, but it’s clear the hotel needs updating.

At breakfast, I asked for an almond milk coffee and was told there were no alternative milks available — surprising for a health spa. I had to queue at the coffee shop to buy one instead, where the staff member was rude and looked like she’d had a rough night. Breakfast itself was nice, but several items had run out, and we had to wait around 20 minutes to be seated, even though we’d booked a time slot.

Overall, the setting is lovely, but the service, cleanliness, and upkeep really let Champneys down. It felt overcrowded, poorly managed, and nowhere near the relaxing luxury experience I’ve come to expect.

Leisure Partner

8/10

Excellent

27 Sep 2025

Tamara

Mediocre spa hotel. Very over priced.

Very unwelcoming greeting on reception. Mis informed about food service times so had to go out for food as they had closed both the cafe and restaurant earlier than we were told they would.
Highly recommend the Akeman in Tring for warm and welcoming staff, professional and serving delicious food.
The bathroom in the hotel room was incredibly tired, the bath panel had a huge gaping hole as did the bottom of the bathroom door. There are no over head lights in the bedroom, just very very dim sidelights.
The spa pool had a lot of limescale.
The bed was very large and comfy.
If you can get a voucher then maybe give it a go. Personally I wouldn’t spend full price on it again. Very expensive for what we actually got.

Partner

10/10

Exceptional

10 Sep 2025

Constance

Overall very good. However the restaurant:
Menu needs more variety!

Leisure Self

8/10

Excellent

02 Sep 2025

Barbro

I liked all the spa facilities and pools the treatments were excellent. The gardens and flowers were very beautiful and added luxury the building is also were charming and adds to the whole country escape feel . The food could’ve been a bit better at times but that’s just me being picky .We had an amazing time and so easy to get to from London too very grateful Thank you

Leisure Partner

8/10

Excellent

31 Aug 2025

Valerie

A beautiful property, rooms that we didn’t find until the end of our stay. Beautiful grounds and facilities. Hoping to return in the near future! Everyone appeared nice and friendly.

Leisure Partner

4/10

Poor

27 Aug 2025

Stephen

Nice hotel, I would say Marriott level, worth £155 for a Monday night. I did leave a piece of property in my room and I called them at least half a dozen times to see if they had it but no-one picked up

Self

10/10

Exceptional

08 Aug 2025

Sheila

Wonderful experience throughout ! From the thoughtful details to luxurious surroundings loved the self controlled heated towel rail in the bathroom and the gorgeous free fluffy dressing gown to wear everywhere and stylish tote and matching flip flops! Food scrumptious too which was added surprise!

Leisure Friends

4/10

Poor

22 Jul 2025

Lorraine

Thought it was easy to drive to spa was good but hotel was poor .

Leisure Family

6/10

Pleasant

19 Jul 2025

Andrew

Okay

Leisure Family

4/10

Poor

17 Jul 2025

Mary

The staff on site are helpful. Room 168 (1st floor), clean, comfortable & basic. Having no drinking water in the room is surprising. Usual basic tea/coffee supplies in room. Poor nights sleep due to a fluorescent picture light that would not turn off & remained on all night -apparently an electrical fault. Reception was not answering the phone probably due to it being after 11pm & this meant I had to put a towel over the light to lessen the florescent glow & this meant poor sleep. I reported this when checking out & a very helpful staff member suggested I notify management via an email. The pool & spa facilities are good. Breakfast was included & is good. But in this day & age is there still a need to serve awful coffee? Champneys have an additional extra charge real coffee menu -all a bit reminiscent of the Ryanair business model. It's a shame as the staff are lovely & it's set in beautiful surroundings (Tring in Hertfordshire).

Business_and_leisure Self

10/10

Exceptional

14 Jul 2025

Joshua

If you book through an agency like Expedia expect a £70 fee to use the facilities before 5:30pm on the day of check in. Is what it is

Staff were great and I really enjoyed my stay

Business Self

10/10

Exceptional

13 Jul 2025

Lorraine

Wonderful place to relax great end to our uk trip ,will definitely return one day

Leisure Partner

10/10

Exceptional

10 Jul 2025

Jackie

spoil yourself

overnight treat.

Self

8/10

Excellent

10 Jul 2025

Melissa

We really enjoyed are time here. Can’t wait to return

Leisure Partner

10/10

Exceptional

05 Jul 2025

Jonathan

Fantastic place, staff could not do enough and great facilities.

Business

10/10

Exceptional

18 Jun 2025

Christopher

Great.

Business

4/10

Poor

16 Jun 2025

Ian

Sadly the property is really tired. The tennis courts are old and cracked the rooms old like 1970 and hot with no air conditioning. Shower is attached to bath and no temperature control just hot or boiling. Spa area old and tired. Place needs serious investment.

Leisure Family

4/10

Poor

30 May 2025

Christie

Contacted reception due to mould being in the room and bathroom. After a complaint had been made I was told by a member of reception it was originally out of order and they don’t understand why we had been given this room. The receptionist was very quick to move us to a much nicer room.

Leisure Family

10/10

Exceptional

13 Apr 2025

Robert

Beautiful stay

The staff were all very friendly and helpful. The facilities were outstanding, the food exceptional, and our stay was beautiful I would definitely recommend this and stay again soon. The only negative I could even think to mention was it was extremely hot throughout, often too much and this was even without heating on

Partner

4/10

Poor

01 Apr 2025

robert

Rob B

One night business trip room ok. Toilet flush not working correctly, bath panel old and worn along top, sink plug did not fit. Cleaner in the morning tapped very lightly on the door before I could even get to the door he had opened it using his pass key card and was coming in. Then said did not think anyone was in here. Not good told staff on reception waiting for a response.

Business

4/10

Poor

30 Mar 2025

Deborah

The room did not meet the standard of the hotel which was a shame

Leisure Partner

8/10

Excellent

27 Mar 2025

James

Stopped away for work
All the staff were very helpful and friendly
Facilities are amazing
Food was incredible

The only downside was that the bed was comfortable because it wasn’t a true double bed but two singles pushed together and the shower fell off its holder if you turned the pressure up too high. This could just be the room I had and others may be much better.

Would stay here again

Business

10/10

Exceptional

10 Mar 2025

Louise

great hotel and facilities

Leisure Partner

6/10

Pleasant

26 Feb 2025

Michalis

The room was great and the facilities were fantastic however another guest at the hotel used their key card and gained access to my room whilst I was sat in my room

Business Self

6/10

Pleasant

01 Feb 2025

David

Customer service from front desk was faultless , very friendly and helpful, room was very dated , definitely needs an upgrade and repairs done

Partner

8/10

Excellent

25 Jan 2025

Barrington

Dining was good, property requires some maintenance/ updating

Leisure Partner

10/10

Exceptional

06 Jan 2025

Kevin

Unreal service

Amazing service from Edan & Natalie in the restaurant & Bar .
Very beautiful grounds and a lovely cosy feel inside
Zoe & Steve went out of their way to make our stay memorable

Partner

10/10

Exceptional

06 Dec 2024

Jackie

an oasis

A time of relaxation in a busy schedule. Champneys fitted the bill perfectly.

Self

10/10

Exceptional

22 Nov 2024

Craig

Posh

Very posh and upmarket. Room I stayed in was a bit dated but the hotel as a whole was very well maintained.
Only downside was I felt out of place as it was too upmarket.

Business

4/10

Poor

13 Nov 2024

Jo

Over priced weekend away.

I was really disappointed by our visit. It was £900 for 2 nights in a double room, and we were told that didn’t include the spa, which would cost an extra £70 each for access during the day. I think it’s just way too expensive for what it offers.

The food was pretty mediocre. To add insult to injury, I got food poisoning. No idea if that was from this hotel or not, but it didn’t exactly help.

Friends_and_family Friends

4/10

Poor

22 Oct 2024

Nick

More care needed in actual bedrooms!

I stay in hotels 4 nights a week, as long as the hotel is clean and has a decent bed I am usually happy. But the price of the hotel in regards to quality was extremely lacking. I stayed in room 149, and there were lots of simple small things wrong with the room which accumulated.
1: The extract fan in the toilet was extremely dirty (never been cleaned) and didn’t extract anything!
2:The bath panel was falling apart.
3:There was mould all around the bath area - especially the taps.
4:bath had a badly repaired chip
5:wall tiles in bath had not been cleaned (had red dye in the grout)
6:mirror had damage and looked bad
7:wall next to mirror had not been cleaned - dirty marks
8: damage to bathroom door
9: curtain was not fastened to pile and had been previously damaged

Now the good parts - staff were all excellent!

Found it quite expensive for 1 night and reminded me of a BUPA Hospital - all shiny and nice on the outside (lovely grounds and reception areas and area around spa) but behind the scenes (bedrooms) require a lot of attention to bring it up to even premier inn standards

Business

6/10

Pleasant

17 Oct 2024

Tamara

Not blown away

Overall it was ok, the jacuzzi was broken which should have been mentioned during the booking process, it was quite overbooked/crowded and we waited quite a long time for our dinner. The pools definitely could be warmer and certain parts of the spa need some attention/updating. Also the lack of reception answering our calls before we arrived was not great

Partner

2/10

Poor

09 Oct 2024

Avery

What a disappointing stay.
My room was dirty, the television didn’t work, no hot water and not even a hair dryer. When I requested a hair dryer I was told I could use one in the workout change room- and upon checkout when I let the manager know about the stay he said “okay”.
We had dinner in the dining room- the food was uninspired- many staff members but lackluster service. Breakfast was a good buffet - and the staff tried to put on a smile but it doesn’t seem like anyone much liked working there.
I read the terrible reviews but booked anyway on my drive through for work. The grounds are absolutely beautiful and it’s a shame this place has not been able to live up to its stellar reputation from days gone by.

Business

2/10

Poor

06 Oct 2024

Laurence

Rundown and in need of upgrade. Broken cracked sink, rotten side to bath. Corking degrading.

10/10

Exceptional

04 Oct 2024

Patricia

All 5 star

Self

4/10

Poor

08 Aug 2024

Lee

Give it a miss..

Hotel on the outside looks absolutely stunning, amazing estate. However it soon turns grim, I came here to scope out for a future conference meeting for a client and booking 10 rooms.
Booking in, fine. Reception guy friendly and told me where to go.
Walking down past the spa area, amazing, very upper class.
Got into my room, Well this is where I suddenly went down hill. Place was so outdated and falling to bits, Major revamp needed. Toilet and shower was broke, spoke to a member of staff.
Told me to use the spa shower and toilets instead, no offer for another room.
I ended up getting my.own tools out and fixing the toilet and shower myself.
The spa was okay to relax in, again major revamp needed around pool and Jacuzzi areas.
They had very loud gothic and classic music playing all night through the speakers outside. Couldn't keep my window open. Night was somewhat sleepless.
Can't even justify the money I paid to stay here, it's worth £60/70 a night at a push.
Went for breakfast next day, selection was awful and nothing topped up. Just left feeling really disappointed and robbed

Business

4/10

Poor

03 Aug 2024

MARK

Nice hotel poor front of house

Lovely hotel but the front of house were about as warm as a winters day ., I get that we arrived early and the room wasn’t ready but nobody offered to take our bag or show us where the restaurant was so effectively we had to wander round the resort for one hour lugging a suitcase and finding our own way , come on champneys you can do better than this

Partner

8/10

Excellent

26 Jul 2024

Verified traveler

Almost great

Stayed for work trip. I enjoyed my stay for the most part. The room was suitable for my needs, clean and comfortable. The hotel itself is beautiful and the facilities look great. The service for the most part was lovely, apart from one encounter when I was confronted for being in the hotel in my work clothes (only part of my works clothes I was still wearing were hi-vis trousers, but clean and neat. In reception having just come in from the day). I don't mind this, if there's a way they'd like to present the hotel that is fine. I did however take issue with how I was confronted. I felt the staff member was overly rude and confrontational for an honest mistake. I was told I shouldn't even be allowed to walk to my room to change. My colleagues had said they were also made to feel lesser in the hotel and weren't provided with the welcome items other guests were given, despite also being paying customers. This interaction did create an atmosphere of discomfort for the remainder of the stay unfortunately.

Business

8/10

Excellent

19 Jul 2024

Zoe

The property was excellent and the facilities, I just didn’t appreciate the housekeeping knocking on my on my door at 10.30am about me checking out.
I also had very nice treatments outside on the terrace but then it was ruined by the hotel calling me 3 times and telling me that I had left the hotel and I need to come back and pay the bill I spoke to a manager and was he was very apologetic over the situation and we were complimented a free bottle of wine
After than that the whole experience was lovely.

Leisure Partner

10/10

Exceptional

07 Jul 2024

khurshid

Great service and nice staff

Leisure Friends

10/10

Exceptional

25 Jun 2024

Verified traveler

Gorgeous

Business

8/10

Excellent

24 Jun 2024

Claire

Could of been better

On booking with hotels.com we had booked for a superior room on check at the hotel they tried to fob us us with a standard double

Was charged extra on breakfast for latte on our room service which we had to ring reception for as it was late when it arrived it looked terrible everything wrapped in cling film
the ev chargers are next to useless not easy to pay on the card over stay charges etc although not belonging to the hotel they need to take some responsibility for this service especially as website states they have them

Partner

10/10

Exceptional

23 Jun 2024

Carol

It’s a beautiful location with great amenities and a close drive to Berkhamsted which as all of the shops.

Leisure Family

6/10

Pleasant

02 Jun 2024

M

Disappointing.

Wash hand basin faulty.
Room disappointing for cost.
Booking online VERY CONFUSING.
Terrace cafe staff made a difference and were helpful.
Lecture by ANDI STAPLETON very informative and helpful.

Self

4/10

Poor

25 May 2024

Verified traveler

Lost it’s magic

Felt it had lost its magic and spark that it once had. Staff seemed fed up and like they didn’t want to be there. No maintenance or upkeep since my last visit, felt dated and unkept. This once was a leading spa but now just a standard hotel feel.

Friends_and_family Family

6/10

Pleasant

07 May 2024

James

Good overall stay

Business

8/10

Excellent

24 Apr 2024

E

Property was in good order and great facilities.
rooms were nice and clean and spacious, only gripe would be that my shower which was over the bath and not a walk in shower needs to be updated as it was creaking whilst showering

Business Self

10/10

Exceptional

31 Mar 2024

Richard

Nice but food choice limited and expensive

Business Self

6/10

Pleasant

27 Mar 2024

Dana

Tired decor and dirty spa

Hotel was very worn. Very tired decor in some areas. Spa filthy and messy with towels laying around everywhere.

Partner

4/10

Poor

22 Mar 2024

Andrew

Poorest hotel i’ve used for a while

Seems to be difficult for reception staff to welcome you to the hotel or ask you how the stay was on check out. No bar, dont serve beer. Room was mad hot, tired, furniture marked and dirty.

Would not stay again- shame because outside and setting of hotel is great

Business

8/10

Excellent

28 Feb 2024

D

The stay was wonderful. Apart from one thing. In the morning I had to leave at 7.30 am sharp but I also wanted not to miss my breakfast and have it in a takeaway box.
Right now the staff did not have any boxes and I felt really uncomfortable and unwelcomed to pick any food to take with me. I was given a napkin and was not felt I was really provided a good kind friendly service at all. Quite opposite actually. I felt like a thief.
I think in such a nice hotel it would really help to have take away boxes for customers for convenience. Something to think about anyways.
Kind regards
Dr Dasha Palmer

Business

8/10

Excellent

25 Feb 2024

Ahmed

We stayed at Champney’s Tring for 2 nights.
The staff are friendly, welcoming and helpful however it felt understaffed.
Using the website to book treatments was clunky and no one picked up the phone.

The spa area and facilities themselves are good and clean.
One of the waterbeds was leaking, we informed staff but it was not quickly cordoned off leaving other guests to also get covered by the contents.

The view from the bedroom faced towards the gardens which was lovely. The bedrooms are clean but dated and could do with upgrading. The bed was awful, it comprised of 2 single mattresses pushed together. These were uneven and saggy making you roll to one side. It left me with a sore shoulder, back and neck, not what you hope for when staying at a spa resort.
There was lots of noise from the cleaners in the morning.
The restaurant area looks great. Again this area is understaffed making service slow; food and crockery would run out and not get topped up.
Champneys needs to improve staffing and upgrade the corridors and rooms.

Leisure Partner

6/10

Pleasant

12 Feb 2024

Verified traveler

Impeccable staff, tired spa areas and hotel

I managed to book a last minute stay for £165 (then had to pay an additional £70 to use spa facilities and £30 for dinner upon my arrival so £265 in total) instead of the usual £500 and I’m relieved I didn’t pay full price.

The staff service was absolutely impeccable. They were polite, attentive but didn’t hover and all appeared to enjoy their jobs. I absolutely cannot fault the service, it is 5*.

However would I pay to go back? Probably not.

1. Menu - beautiful menu with healthy fibre filled ‘fancy food’ options although not particularly inclusive for people who like me have Crohns’ and have to avoid lots of fibre. I could only request chicken and rice and couldn’t have the 3 course meal with no offer of a partial discount/refund for this.I didn’t pursue as I was so appreciative of the accommodating staff however this would have been a nice inclusive gesture if Champneys could consider inclusivity.

2. Everything appeared to be hidden extras. £70 to use the spa facilities which I feel were very average - doesn’t include lunch and you can’t keep the robe. Not enough lounge beds around the jacuzzi/pool, tiles missing on the plunge pool, significant rust seen on rails by the pool, in the women’s day spa changing rooms the changing cubicles were tired with one I was in - no lock working, the shower ceiling corner was held up by duck tape. It’s tired and needs updating and TLC.

3. Room - standard room very roomy but similar decor to Holiday Inn, not luxury. Needs up updating.

Self

6/10

Pleasant

24 Dec 2023

ANNA

Went to recuperate

Because I was recuperating I didn't get to use any of the spa facilities so my review is maybe of limited use. My experiences were to do with the room - I stayed a week - food and service mostly. I wasn't able to travel so I had to take all of my meals at the hotel. I found the cooking confusing. Whilst trying to maintain a healthy edge the amount of food put into every dish was very unhealthy. I also found the texture of a lot of the dishes, odd. For example, a curry is served with long pieces of raw veg, so whilst raw veg is healthy, it's a difficult combo to eat. The raw veg was used a lot. But when I mentioned the salt issue, they were very understanding and went out of their way to make me meals that were off piste so to say. I ate in the cafe every lunchtime and I found the food to be mostly unenjoyable. The sales were too salty or bland and I was served aa sandwich with black avocado and although it was advertised was being served in corn bread, it wasn't. I complained and wasn't charged. The breakfast was basic, any extras (flat white coffee) was can extra £4.75. I asked if I could have it with oat milk but was told that it came of of a machine and so there was only cows milk. My conclusion... petrol pump type coffee for London barista price. The hotel was extremely hot, (unnecessarily so in my opinion) hence why I've not given it a high eco rating. The room and common parts were not as clean as the spa area looked. Bed extremely comfy, bathroom, tired.

Self

4/10

Poor

20 Dec 2023

Sadie

Overpriced, cold and missing cosy vibes.

The room was freezing and there was no way to control temp. Breakfast was ‘included’ but you had to pay for anything off the menu and any nice coffees. They’ve hired a load of children to serve and don’t bring out what’s needed with the meal. There is also no bar, so if you want drinks when you get back from a very lifeless night in Tring there is still no life at the hotel. The room was basic and felt like a premier inn/travel lodge. Over all I think it’s expensive and not very good value for money. Check in was at 5pm which is super late for any weekend away we’ve done. The spa was also very cold, too cold to relax on a bed - if you can find one. The beds were wet and I didn’t want to ‘relax’ there only to go back to a cold bland room. Over all quite disappointing and wont go back.

Partner

10/10

Exceptional

08 Dec 2023

Lisa Holley

\"When you visit some hotels, you may feel like a number and not a person. This was my first visit, and I had no expectations. I was pleasantly surprised; first off, the smell of the place is just amazing! The location and grounds were stunning. More importantly, I was treated like part of the family—the staff was amazing and welcoming. If you're a single person traveling, it can feel quite daunting, but you actually felt like you were part of the family and so well looked after. The spa is first class; although I was working, so I didn't have time for many treatments, apart from hair, which was so reasonably priced. The staff are trained and true professionals, so thank you.\"

Lisa Holley Palmer
Founder Mind Jump Magazine

Business Self

8/10

Excellent

10 Sep 2023

Verified traveler

Improvement to customer experience required.

Welcome was not particularly welcoming. No real explanation as to where things are, meant a lot of time going back and forth to ask questions. Restricted access based on when you can check in to your room to the spa facilities is very strict and somewhat tainted the feeling of being somewhere where you can relax. We arrived 3 hours before check in, we were going to pay for lunch and we had booked a treatment but they still wanted to charge us a day rate for the hour before check in. Restaurant staff were delightful. Food was very good. Room was very comfortable but bathroom was quite tired. Overall a good experience but I think a little more attention to customer experience would improve my rating.

Friends_and_family Friends

2/10

Poor

24 Jul 2023

Verified traveler

Avoid

Absolute worst spa hotel I have ever had the displeasure of staying at. Understaffed, rude manager, poor quality room and breakfast, unavailable sauna. Terrible, will never make the mistake of booking to stay here again.

Partner

4/10

Poor

15 Jul 2023

Graham

Disappointed

We arrived late on the first night and found that the shower head was broken, we reported it the next day, it was not repaired by the 2nd day.
The web site lists a Bar, but there isnt one.
Apart from these 2 items it was a lovely place to stay.

Partner

2/10

Poor

07 Jul 2023

Luke

I travel regularly and this is one of the worst hotels I’ve ever stayed at. No air conditioning, rude staff, dirty, rooms and facilities falling apart. Absolutely not a 4 star hotel.

Business_and_leisure Partner

8/10

Excellent

17 Mar 2023

aaron

👍

Business Self

10/10

Exceptional

02 Mar 2023

Emma

Lovely old charactor building set in a beautiful quiet location, great food and polite, friendly staff.

Leisure Family

6/10

Pleasant

12 Jan 2023

Martyn

It's a health spa

It's a health spa. The food is healthy, and the only alcohol is wine. Use of the pool and facilities cost extra and close at 6pm.

Business

10/10

Exceptional

26 Sep 2022

Laura

Very nice surroundings, helpful staff. Good breakfast selection.

Leisure Family

4/10

Poor

26 Sep 2022

IAN

Disappointing stay

Had my details wrong took 20 minutes to check in
No bar room and corridor in need of redecorating
Shower rubbish bath must be 20 years old

Partner

10/10

Exceptional

05 Sep 2022

Kevin

Atmosphere created a Climate for total relaxation and rest.

Leisure Partner

10/10

Exceptional

08 Jun 2022

Aidan

Relaxing retreat

100% great location- fantastic staff

4/10

Poor

04 Jun 2022

Verified traveler

Sadly to overpriced for the condition and quality

4/10

Poor

05 Apr 2022

Thomas

For a spa we was quite disappointed on the level of cleanliness.

Leisure Partner

10/10

Exceptional

30 Mar 2022

Kate

A fantastic Spa - Im coming back as soon as possible!

2/10

Poor

22 Mar 2022

Mrs C A

Don’t waste your time and Money!

This was the most awful hotel I have stayed in, I had booked this for my partners birthday and tbh I wish we never bothered going a waste of money. The spa isn’t even a spa, the pictures are a million and one times better than the real thing. It’s dated, dirty and tiny! The hotel has an old musky smell including the rooms, very old and dirty looking definitely needs some tlc. I have emailed the manager on shift the weekend of my stay because of how dirty and awful it was, we was given incorrect information of the receptionist staff on checking out times. We was so disappointed we didn’t even stay to spend time in the spa the following day. I won’t ever recommend anyone to go here but if you do want a lovely clean spa and hotel check out Aqua Sauna in Woburn, penny hill park. Champneys was way over priced and to be honest I’ve stayed in better travel lodges that this hotel. I couldn’t uploadI felt dirty and discussed by the conditions, completely ruined my partners birthday.

Partner

8/10

Excellent

28 Jan 2022

Alexis

I liked the treatments excellent facial. I liked the main pool for swimming good size. I did not like the food , it was not healthy , lots of cakes, bagels and cream based puddings. No fresh juice, all drinks were bottled in sweetened juice form, no juicer. The food needed to be a lot more tasty, healthy and interesting.

Leisure Friends

8/10

Excellent

18 Jan 2022

Sophie

Property was lovely however, the customer service could be improved

Leisure Family

6/10

Pleasant

19 Dec 2021

Jeremy

As an Expedia booking, the hotel reception made it clear that use of facilities was limited and quoted various extras for any additional length of stay. Condition of property is not as high as the reputation champneys has. Staff generally ok but not particularly attentive.

Leisure Self

10/10

Exceptional

10 Sep 2021

Norah

Magical stay

The ambience is great, and the room was spacious and the view from our window was amazing even with a standard room. We had the best time ever, the one thing I was greatly disappointed by was the food. Breakfast was okay, mostly cheese and eggs. The fruits were watery and acidic. The restaurant dinner prices were extortionate, and the quality of food was on kitchen nightmares level. We had to send it back. I would definitely visit again just make sure to bring groceries along with me.

Partner

10/10

Exceptional

21 Aug 2021

Robina

Great facilities 😊

Friends_and_family Family

6/10

Pleasant

05 Aug 2021

Verified traveler

The service was terrible no-one at the terrace bar, very abrupt at the reception. My bill was wrong. The pool wall looked like it was peeling off and old , the wall in the jacuzzi also looked like it was old and grubby. The food at dinner was very good.

Leisure Friends

6/10

Pleasant

03 Aug 2021

george

Expected better

Lovely location but poor service. Room service slow and often leave calls unanswered. Staff polite but disorganised. Beds uncomfortable. I’ve had better stays at budget hotels; expected better for the price.

Self

10/10

Exceptional

24 Jul 2021

Verified traveler

Relaxing & enjoyable

Relaxing & enjoyable. Beautiful grounds. Most of the staff were helpful & cheerful.

Self

10/10

Exceptional

08 Jun 2021

Verified traveler