Name: Aubrey Park Hotel
Address: Hemel Hempstead Rd, Redbourn, St Albans, Herts, Hemel Hempstead, AL3 7AF, GB

6/10

Pleasant

04 Aug 2026

Keith

Spent 1 night as a quick stopover. Haven’t been here in a while and it needs some time and effort to return it to how it used to be.

Large groups of teenagers playing in corridor till late evening and rooms need some TLC.

10/10

Exceptional

03 Aug 2026

Mutaza

Great stay would recommend

6/10

Pleasant

03 Aug 2026

Lynne

The receptionist on arrival was very good and friendly. The young waitress at breakfast was very helpful. Breakfast wasn’t brilliant, we came down after a young football team had been in, I went to hopefully get a continental breakfast, was looking around and mentioned to my husband what I was looking for, a tall chap was in there as he didn’t acknowledge me at first I thought he was maybe another guest. Turned out he worked the and eventually asked if I needed something, which he did manage to get some meat and cheese. Glad I was only here for 1 breakfast.

6/10

Pleasant

02 Aug 2026

James

The room was clean but I would have liked a safe and sheer curtains it didn't feel private or secure.

The staff were friendly but their energy i found wanting and not customer focused. Having said that Charlie and Makency were the exception and were very helpful to me.

The bar was very badly looked after lots of tables not cleared quickly and very slow service. There is good potential with the staff they need to be more focused on what is going on in their workplace.

Overall I found the experience reasonable but could be better.

8/10

Excellent

28 Jul 2026

David

I was on top of boiler room very noisy all night

2/10

Poor

28 Jul 2026

Adrian

arrived at 10-30 at night as a family hotel on first impression was dated tired grubby
room appeared clean but dated stained carpets went to bed at 11-30 we both coukd not sleep as we were itching and scratching the whole time in seperate beds went to reception was offered another room byt we declined we made a judgement that with the state of the hotel and it being 2am what difference would this make as our view was the state of hotel left us with a big question mark.
was refused a refund because we did not accept alternative room was offered a £50 room in tbe future as if a room in the future was on my agenda !
My advice AVOID this hotel.

6/10

Pleasant

23 Jul 2026

Joanna

We were there to host guests for a business forum. Chosen because of its location as we were attending classics on the common at Harpenden

2/10

Poor

12 Jul 2026

Camilla

Treated like a second class person as we had a guide dog. Put in an awful room! Requested a fridge and to have a patio door but ignored. Paid premium price £171 of which £25was for our Guide Dog who is cleaner than a lot of their guests apparently. Compared to our previous stay it was very poor. Even said we were not allowed to stay in the room we had as it had been refurbished and no longer a dog room. So basically all their old rooms they hired out to dog owners at premium prices as not allowed to stay in a refurbished room! Absolutely disgusted!

Pet

8/10

Excellent

08 Jul 2026

Dawn

Nice independent hotel in rural location.
Staff super friendly, helpful and welcoming.
Had noisy neighbours unfortunately, who chatted loudly until 2am!

Self

4/10

Poor

06 Jul 2026

Ceri

I feel as though at one point this hotel would have been lovely.
It’s just been left to deteriorate over time.
Such a shame
The guy at the front desk was ok but lacked any kind of service capability.
1 plug in the whole room that was on the opposite side of the bed so had to be bought a massive extension lead which wasn’t hugely practical.
I was working from there for a few days and needed a plug for a phone, laptop and other things so this felt rather impracticable.
Wouldn’t stay there again for the £111 a night a paid.

Self

6/10

Pleasant

05 Jul 2026

Peter

Room was clean but small especially bathroom. Variety of food for breakfast but could be improved. Reception area very good but rest of hotel could do with refurbishing.

Family

8/10

Excellent

04 Jul 2026

D

Nice friendly staff that were very helpful 👍

Family

6/10

Pleasant

03 Jul 2026

Nicola rose

Check in and check out was functional but not friendly.
Tired decor.
A group of students were staying, and as I parent I understand kids will be kids, but I did have to call reception to request intervention, which did happen, but sadly, this didn't resolve the situation, with a group of boys just outside my room window, and in the room door corridor.
As a lone female business traveller, this was intimidating and disruptive.

Self

6/10

Pleasant

02 Jul 2026

Natasha

Parking was ok, i waited ages on arrival, over 10 mins, and i had to find a member of staff at the bar to help. literally no one was on reception at all. Once I checked in the toilet hadn't been cleaned properly. Not ideal.

The rooms were small and functional. They were ok.

I would say the hotel was on par with a premier in or holiday in style hotel.

The breakfast in the morning was nice, again a total lack of staff. I just felt the staff throughout the stay were practically non existent. I spoke with other guests who were their whilst their children attended a camp and they were not offered any additional support. I think that is super poor. It is a shame as it has the potential to be a nice place.
The tables outside were dirty and not just outdoor dust, they hadnt been cleared... it was just not a great impression...luckily i only stayed for 1 night!

Friends_and_family Family

4/10

Poor

01 Jul 2026

Yasser

No AC in hotel just a fan of heat days of 34 the break fast was horrible for 16£ per pers
Gave the worst room ever seen but i insist for another one 23h30 the receptionist finally changes the room noo activity it was like dormatorys

Family_with_children

6/10

Pleasant

28 Jun 2026

Janet

Needs refurb Continental breakfast poor Restaurant staff not particularly helpful .

No air con in rooms but fans provided

10/10

Exceptional

24 Jun 2026

Linda

Lovely place to stay, it feels so Mediterranean inside. It has a lovely atmosphere and rooms are really cosy with everything you need.

Self

4/10

Poor

22 Jun 2026

David

I had travelled up from Bournemouth on the evening of 16th June to the Aubrey Hotel. The hotel was very well known to me, because I had lived in Hemel Hempstead for many years. And the hotel's reputation had always been good.
When arriving in the evening i was unable to find a parking place. The car parks were full and other visitors had parked all over the place.
The road on entering the premises was very poor the road had large pot holes and cracks in it. And because of this I had to block other vehicles, temporarily. The reception staff were not very helpful 😕 and just said leave it where you have parked and come back later after the wedding had finished. And hopefully there be a space then. I was not happy with his attitude and couldn't understand there language, they were not very considered. I was given a room right at the back of the building. When entering the room some ten minutes later. And now very close to 22.00 hour's feeling tired. The room was very basic and not what I had expected.
After all the hotel, had been known to have a good reputation with friendly staff. I was very disappointed with room which was not very clean. The sheets were grubby and didn't smell very fresh, there was only half a toilet roll, which had been used and soiled on the paper. And I had to throw this away aswell. The floor was filthy and the plastic bath mat which had not been cleaned. The carpets throughout the room was disgusting. I now wish I had complained. Not good enough. 😐

Self

6/10

Pleasant

21 Jun 2026

Rachel

The hotel is in a great location. A lot of the rooms need upgrading and there was no air conditioning which made it very uncomfortable and difficult to sleep overa very hot weekend. Also, the extractor fan in the bathroom was not working.
The breakfast was basic but ok.

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Mark

Room rather small, but clean. Did the job. Staff very friendly and helpful at check in. Great to see an independent hotel doing well!

Business Self

6/10

Pleasant

18 Jun 2026

Nichola

No fan in bathroom so lots of condensation after a hot shower. Bed very hard. We could not find aircon. Front car park full. Carpet old and old fashioned. Tired decor overall.

Partner

8/10

Excellent

18 Jun 2026

MAXINE

.

Self

6/10

Pleasant

15 Jun 2026

Phillip

Comfortable bedding, spacious enough room. Bed was clean, although bathroom needed a little more attention. Lots of loose wall fixtures such as the curtain rail, shower rail and sink tap all holding on for dear life. Long walk from reception to room through a maze of corridors and steps. Lots of space for parking. Complimentary biscuits always sweeten the stay,

Business

8/10

Excellent

09 Jun 2026

Maxine

Ample parking, friendly staff, good restaurant/bar options for food.

Self

6/10

Pleasant

08 Jun 2026

Michael

The hotel is nice, and the staff were ok. I did enjoy my evening meal!

My mattress was extremely poor. Annoyingly, small moths kept on flying from the fan in the bathroom, which wasn't great.

Not my first choice, but I would consider staying there again.

Self

8/10

Excellent

07 Jun 2026

Abi

Lovely hotel and clean rooms, however the breakfast wasn't worth the price and the water appeared to have a softener on it which made it hard to drink.

Friends

10/10

Exceptional

07 Jun 2026

Robert

First time staying at this hotel, I needed a hotel cheaper than London prices and this was the cheapest near to London as was visiting (fluffy) at the 02 arena took 1hours 25mins from hotel to London 02, went to reception and checked-in, rooms were cleaned and the staff behind desk explained about breakfast and bar, but I didn’t attend them as it was 1 night stay, but very nice hotel and I’ll be staying again if I ever get the chance again, 5*

Self

6/10

Pleasant

29 May 2026

Craig

Staff were great. All really helpful and accommodating. Thanks for making my stay alright 👍
The hotel itself is very tired inside. Is due a refurb/maintenance. Gym is ok, but some one of the machines is broken, and it wasn’t very clean in there. In the room, I was using ahower in the evening, as barely any water comes out of the shower in the morning for some reason? Food in the brasserie was very nice. 👌

Self

4/10

Poor

24 May 2026

Nicola

The hotel is extremely dated and is far away from being a 4 star hotel. The rooms are small, hot & stuffy. The windows didn’t open fully (safety - fair enough) and the fan provided in the wardrobe was so full of dust it wouldn’t even switch on.

Carpets throughout the hotel are old and tatty. The walls are littered with scuff marks and the floor tiles in our bathroom were all cracked.

The hotel was completely understaffed so no wonder the ones that were there were cranky & frazzled. We booked for a family wedding but wouldn’t return.

Family

6/10

Pleasant

24 May 2026

Ceri-anne

From the outside it seems like a lovely place, but overall it was just... okay. The room was pretty basic and definitely needs updating. There was no air con, hardly any plug sockets (none at all by the bed which just seems weird), and the room definitely could have been cleaned better - the shelf above the tea station was dirty and there was a mark on the ceiling that was either dirt or a leak/mould mark.
Parking was good though, and it was nice and quiet.

Partner

6/10

Pleasant

24 May 2026

Seema

The rooms are quite compact and baking hot with little air circulation especially in the summer. There is no air-conditioning, only a standing fan. The family room is essentially a double room with a sofa bed.

Family_with_children

6/10

Pleasant

24 May 2026

Rachel

Bit run down could do with some over and care in parts - the restaurant was full the first night due to an event would have been nice to have known before arrival so we could have found somewhere to eat. Rooms are small and no fridge or aircon which would have been amazing to have.

Friends_and_family Family

4/10

Poor

20 May 2026

Emma

Awful breakfast, Not even a coffee machine at breakfast, a pump canister for hot water. Staff zero smiles, zero positive attitude. Would not recommend.

6/10

Pleasant

14 May 2026

Natalie

Was fine for a nights stay but room was a bit dirty round the windows and the while decor was outdated, could do with a spruce up. Free parking though, not much else to do there

Self

4/10

Poor

08 May 2026

ian

I got disturbed in the night by someone in the corridor.

Partner

10/10

Exceptional

06 May 2026

Aaron

Nice and peaceful holr

10/10

Exceptional

30 Apr 2026

Ionut

An excellent stay and the location is perfect for us

Business

8/10

Excellent

28 Apr 2026

Gavin

Very average.

6/10

Pleasant

26 Apr 2026

Martin

Room Clean, not that many staff available, didn’t use bar, parking good.

10/10

Exceptional

26 Apr 2026

Anne-Marie

Nice rooms

Self

8/10

Excellent

24 Apr 2026

Richard

Nice stay.

8/10

Excellent

20 Apr 2026

Richard

Nice.

10/10

Exceptional

16 Apr 2026

Trevor

Lovely place to stay food good. . Beer awful.. keep away from the beer on the pumps.. rooms are nice.

Business Self

10/10

Exceptional

11 Apr 2026

clare

Fantastic hotel. Quiet and out of the way. Clean tidy room. Shower a bit dated but fine.

Self

2/10

Poor

09 Apr 2026

Lizzie

Cons
Got a double room instead of twin
Flying ants in bathroom towels
Broken mirror in bathroom
Lime-scale damage in bathroom

Pros
Location
Comfy bed
Friendly staff
Reasonably priced drinks

Friends_and_family Family

10/10

Exceptional

05 Apr 2026

ian

We had a very good time at Aubrey Park. The room was lovely and warm and was a good size. Each day we were there the bed got made and we had fresh towels. We had a very good breakfast each morning and the choice was excellent. If you want an evening snack there is a very nice bar area. Overall this is a lovely hotel.

Partner

6/10

Pleasant

01 Apr 2026

andrew

My room was clean but tired and dated. It did feel like a hike from reception to the room!
Dinner (rib eye) was delicious but the cooked breakfast was dried out and looked like it had been under the hot lamps for a while.

Self

6/10

Pleasant

01 Apr 2026

Richard

The walls were really thin, i could hear a normal conversation next door!

Self

8/10

Excellent

30 Mar 2026

Roger

Yes

Partner

6/10

Pleasant

24 Mar 2026

paul

Sadly it was very tired, carpets and trims all very worn. Room was via a warren of nearly 30 miles of hallways. Not even sure if I stayed in the hotel.

8/10

Excellent

06 Mar 2026

Rob

Staff were polite and helpful, the room was serviceable and quiet. The furnishings looked quite tired though, both the rooms and hotel in general could probably use some renovation.

This is a great place if you're only staying a couple of nights.

Friends

2/10

Poor

05 Mar 2026

Zak

Very dirty

Self

2/10

Poor

01 Mar 2026

Michael

The staff were awful

Self

8/10

Excellent

22 Feb 2026

Mark

The staff were great despite the building work that was going on during our visit. Once the upgrades are finished the hotel will look fabulous

Friends

6/10

Pleasant

21 Feb 2026

Verified traveler

The breakfast was very disappointing. It was buffet style one morning which was cold, not even warm. Then the second morning it was menu service but still only warm after waiting an hour. Whilst the bar area was warm and cosy, there was no music so the atmosphere was a bit dead. The room was standard and clean. Would I stay there again, sorry would have to say no.

Friends_and_family Family

6/10

Pleasant

06 Feb 2026

John

Room clean but

8/10

Excellent

01 Feb 2026

craig

But tired looking however for the price of the room a decent hotel.

6/10

Pleasant

21 Jan 2026

Steve

Slightly disappointed. Stayed a few years back and it was much better.
I asked about bathtub, they said they were full and didn’t have one free. Clearly not full. The room had flies and ants which was not nice.

Business

6/10

Pleasant

17 Jan 2026

P

Not a good breakfast. Staff friendly

Business

8/10

Excellent

16 Jan 2026

graham

great room verey cl

8/10

Excellent

14 Jan 2026

Steve

Very good value, however we had no running hot water from the sink. Food was also very good.
Staff were very attentive and helpful including the cleaners.

Leisure Partner

6/10

Pleasant

11 Jan 2026

Andy

Room and staff were good
The corridors and reception area could do with new xarpet and a lick of paint

Business

6/10

Pleasant

06 Jan 2026

William

Hotel was OK, a little tired and could do with updating. We booked an “Executive room” that was more expensive but wasn’t very big and had quite a small bathroom, so I don’t know what a standard room would be like c

Leisure Partner

10/10

Exceptional

06 Jan 2026

David

Helpful and friendly staff at breakfast. The room was a good size & cleaned well.

Self

8/10

Excellent

30 Dec 2025

Glynis

I only met the cleaning lady, she was helpful and polite and the receptionist when booking in, she was not the regular receptionist but was polite and presentable.
Large clean towels, a good shower system and plenty of heat in room .. good

Leisure Pet

8/10

Excellent

24 Dec 2025

Chris

All the staff were great and the place is extremely dog friendly. The 6 acre field to the rear is perfect for dog walks without having to leave. The breakfasts were very good and the room was always clean. Would definately stay again and choose Aubrey Park over a chain hotel.

Partner

4/10

Poor

07 Dec 2025

Emma

The bathroom door did not close and despite reporting this issue to reception and requesting a room change when it couldn’t be fixed, we were told there was nothing that could be done.

2/10

Poor

06 Dec 2025

Richard

Room - Dark fluid spill on wall, dirt/marts on carpet, light shade too low (kept hitting head). No wifi/Extreme poor wifi, approx 6pm fire alarm intermittently sounding.

Business Self

6/10

Pleasant

05 Dec 2025

Robert

No Internet while I stayed for a week, needs modernising

Business

6/10

Pleasant

27 Nov 2025

James

The bar lounge area require some background music or tv on to create ambiance rather than loneliness. Staff were friendly and helpful but they didn't appear happy. Hotel overall requires some TLC with decoration.
Overall experience was solemn, lonely and drab for me but all else perfect.

Business

8/10

Excellent

26 Nov 2025

Fiona

Friendly staff. Good facilities for our corporate event. Decor a bit tired and dated, but the room was clean and the bathroom serviceable. Would appreciate it if the massive potholes coming into the hotel drive were filled. Good size carpark that felt secure.

Business

6/10

Pleasant

25 Nov 2025

Adam

Room was clean but very outdated. No internet
Far from description and pictures

Business Self

2/10

Poor

17 Nov 2025

Maria

Cot was not available as late booking . Room was freezing with no heating and we all got sick . No wifi at all and no coverage either . Phone to call reception in the room faulty .

8/10

Excellent

17 Nov 2025

Mike

Hotel was fine and slept well. Breakfast had a good choice. Room had been updated over the last year or so. Some areas of the hotel a little dates. Would stay here again

4/10

Poor

16 Nov 2025

Peter

Hotel has been beautiful once, but this was many years ago.
It is nowhere near a four star now.
Corridor’s and rooms in need of refurbishment, wifi not working in bedroom. Breakfast buffet selection ok but food not hot, dining room like the rest of the hotel is looking tired.

Partner

8/10

Excellent

15 Nov 2025

clare

I stay here regularly when visiting family. It’s clean, very quiet and the staff are lovely which is why I keep going back.
The bar and dining room are good although I’ve only ever eaten breakfast here.
It’s a bit tired, but inexpensive and the perfect location for me.
I’ve also stayed with my dog on previous occasions which is wonderful. The gardens are beautiful in the summer too.

Leisure Self

10/10

Exceptional

14 Nov 2025

Stuart

Nice rooms forvthe price, quiet clean and comfortable.

Business

8/10

Excellent

13 Nov 2025

Robert

Clean, convenient and good value

Business Self

6/10

Pleasant

07 Nov 2025

Susan

Reception was not manned when I arrived and when someone did come he was more concerned about making sure the restaurant closed than speaking to me but check in was quick once he turned his attention to me.
My mattress was very firm and uncomfortable which meant I did not have a good night’s sleep. The sheets also had some stains on them.
However parking was easy and the hotel location was good. The breakfast was also good with plenty of choice.

Leisure Self

6/10

Pleasant

05 Nov 2025

Zoe

Upon arrival it smelt a hit like an old pub . It was late and the bar I suspect had been busy. The decor was tired in reception so we were a little apprehensive, in need of a good nights sleep. We needn’t have been concerned the room although dared was clean, the bed was comfy sheets good quality and the towels too. All we needed , quiet too. In the morning a really good buffet breakfast.

Partner

6/10

Pleasant

31 Oct 2025

Anthony

Our stay was for two people, yet there was only one set of towels in the room. The hotel itself is in a great location but rather dated.

Partner

4/10

Poor

29 Oct 2025

Peter

Nice staff and good food but the hotel is very tired and my room smelled of damp.
Always a worry when the window is left open in your arrival.

Business

6/10

Pleasant

29 Oct 2025

Anthony

Parking was OK biggest problem their was no WiFi in the room so couldn't do any work

Business

2/10

Poor

28 Oct 2025

Joshua

Worst hotel iv stayed at
- WiFi was down for my three night stay not the end of the world but a pain
- got a knock on the door at 5:45 asking me to move my car as a van needed to move. Was like the police banging on the door, to note car was parked in a normal car parking space. It didn’t come with an apology just a you need to move your car

2/10

Poor

26 Oct 2025

Phillip

Hotel was cold, dirty and had a strange smell. Room was dirty with ripped stained curtains. Outside grounds all overgrown and when ordering drinks at the bar was left waiting for at least 15 minutes each time before having to go to reception to ask for service. Price included breakfast but didn’t fancy staying for it going on the general cleanliness of the place. Rooms also not very soundproof, could hear the couple next door very clearly enjoying themselves!

Leisure Partner

4/10

Poor

22 Oct 2025

Robin

Slow check-in system down, no WiFi for both days expensive bar

Self

8/10

Excellent

11 Oct 2025

Humayun

corridor carpet need vacum cleaning. Room was ok.

Leisure Partner

6/10

Pleasant

10 Oct 2025

Attila

My recent stay in this hotel wasn't great.
I have asked for a quiet room (like before) but got one facing the M1 motorway. Therefore it was noisy as traffic was constant day and night.
The room conditions were not great either.

Business

6/10

Pleasant

07 Oct 2025

Luis

We arrived at around 8pm. There was nobody on reception. A member of staff did walk past but didn’t come over as they went opposite direction. Stood for 15 minutes with other guests wanting to check in. Eventually they arrived but no apology. It was as if it was our fault that we was late.

The bed was very uncomfortable as it was like it was on stilts and the walls are paper thin so you can hear everything in the other room.

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2025

SARA

Very pleasant staff, lovely clean room. I ate in the lounge bar and as a solo female felt comfortable and safe at all times. Also the best butter chicken curry i have ever tasted.

Business Self

2/10

Poor

29 Sep 2025

Ricky

The hotel is not in good condition, there is cracks all over the bedroom, the carpets are old and stained. Radiators clearly don’t work as they put an extra heater in the room. The windows are in very bad condition. The gym is not great and one of the machines does not work. I would not recommend this hotel or would I stay here again. You get what you pay for!

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Zain

Free parking, nice location and amenities. Smart TV would have been better to have instead of just satellite tv.

Leisure Self

6/10

Pleasant

28 Sep 2025

Rita

Beds were too springy. Menu options were not what we received eg chicken supreme seved with just gravy and very little sweet chilli on the salmon. Room was ok for one night.
Staff were great, very friendly and attentive.

Leisure Family

6/10

Pleasant

24 Sep 2025

Bridgette

Convenient stopover

Nice fairly basic room but clean and comfortable. Unfortunately a long walk to the room from the foyer and bring a jumper as the room was quite cold.

Self

8/10

Excellent

23 Sep 2025

Jeannette

A little shabby and dated but good value for money. Food was very good, especially the breakfast. Our stay was a Sunday so few guests - and few staff too!

Partner

6/10

Pleasant

19 Sep 2025

GILLIAN

Good helpful reception. Husband disabled so had to use lift. Access to lift by ramp which needs replacing for a more permanent one. Disabled room was clean but the shower needs attention. Breakfast very good

Partner

6/10

Pleasant

12 Sep 2025

Carly

Fine, nothing to write home about

A nice hotel that lacks enthusiasm and could do with a deep clean. Feels like it only really cares about conferences and the rooms are a bit dated.
A comfortable stay but little things like the gym being dirty, no handwash in the rooms and grubby towels made it feel unloved.

Business Self

4/10

Poor

05 Sep 2025

Verified traveler

Would never return

Left waiting at Reception for check-in for about 10 minutes. When the Receptionist DID turn up, there was no apology whatsoever.
The room was functional. Tired and there was spots where cleaning had been missed. Curtains were ripped, bathmat was falling apart, tv didnt really host any channels, WiFi was non-existent, and no instructions as to whether there was a password anywhere within the room.
Staff at breakfast looked like theyd rather be anywhere but there. Teabags were removed a minute after we arrived for breakfast at 09:30. When we asked whether they had anything, the lad brought two standard tea bags bag, as opposed to the selection which had been there moments before. Breakfast selection was decent, but the hot food did look as though it may have been there since 06:45.
The best interaction we received was as we left - the receptionist was very cheerful and pleasant and wished us a good day.
Overall, this could be a great hotel, but it needed a lot of attention to detail that was sadly lacking

Partner

2/10

Poor

01 Sep 2025

Keith

The room was hard to find upstairs and downstairs an alarm went off at 2am in morningand a power cut at6am in the morning

Business_and_leisure Self

4/10

Poor

01 Sep 2025

Paul

At best the hotel is tired. Staff make you feel an inconvenience. The rooms need attention. The fire alarm went off at 1am and nobody ever apologised. All the grounds need some attention. Senior staff sat around have private meetings

Leisure Partner