CiTi Hotel London Luton

10/10

Exceptional

12 Jun 2026

Asheed

It’s in the middle of the city, few mins to bus stop and train station. Excellent place.

Friends_and_family Family

10/10

Exceptional

09 Jun 2026

Aubrey Mae

Worth the money paid. Helpful staff

Self

10/10

Exceptional

08 Jun 2026

Wendy

My carryon bag was a struggle for me and the receptionist very kindly helped me to my room with the bag. The room wasn’t much bigger than the bed and had no window! But the best sleep of the entire trip! If I hadn’t set an alarm I would probably have missed my plane.

Self

4/10

Poor

02 Jun 2026

Fatima

Was so different like the pictures and Expedia says, I run 5 minutes later than I saw the room and made a reservation right away in premier inn.
I need y money back for this reservation that I don't use.

Partner

10/10

Exceptional

31 May 2026

Vladislav

The perfect place to stay between long flights, very close to airport. A few min walk from Luton Station Interchange and train station. A few min walk to the Mall, lots of places to eat nearby.
The perfect location for traveller. Will back again

Partner

4/10

Poor

30 May 2026

Zachary

There was no Air Conditioning even though they advertised it good location and good price though.

Self

10/10

Exceptional

29 May 2026

Paul

Clean, functional and cheap.

2/10

Poor

21 May 2026

Gareth

Clean room but very dated. Light switch damaged on the wall and the bed was really uncomfortable. I reserved a compact room which was a really poor choice on my part, window was facing on to the high street with a ill fitting roller blind to give privacy. The floorboards creaked ridiculously and my neighbour sounded like he was getting his daily steps at 1am. Got up for a flight at 2.30am with only 2hrs sleep and really disgruntled. Will not stay here again.

Self

2/10

Poor

19 May 2026

Roger

Smelly, dirty, and worn-out. Having checked-in, I \"experienced\" the corridors, and then the room. I decided not to stay the night, and moved to a different hotel. They did offer a different room, but I didn't want to waste any more time.

Self

2/10

Poor

16 May 2026

Teresa

Very poor conditions

8/10

Excellent

16 May 2026

Maria

Hotel is very close to the Railway Station and to Shopping centre. Room was small, but comfortable bed, tv, wife. I can recommend it to everybody.

Self

2/10

Poor

14 May 2026

Scott

Bed was poor
No shower pressure
Woken up by sounds from other rooms
Not worth the even low price

2/10

Poor

10 May 2026

Paige

No air conditioning, light in bedroom didn’t work. No window so no air, given one pillow which was so flat I might aswell not had one. Was given a disabled room so shower was just wet room. Room was so claustrophobic and the fire alarm lit up the whole room so couldn’t sleep properly.

Partner

4/10

Poor

08 May 2026

Taylor

Air conditioning didn't seem to be functional. Far too hot in the rooms and no control for guests

Self

2/10

Poor

08 May 2026

jiss

The hotel was disappointing due to excessive noise throughout the stay. Not ideal if you’re looking for a peaceful stay.

Partner

6/10

Pleasant

29 Apr 2026

Steve

The room was smokey, someone had been smoking in my room or near it previously. The paint work was flaking... The old easyjot colours were showing through! But otherwise it was an ensuite room to stay in for the night.

Self

8/10

Excellent

29 Apr 2026

Alice

Good value for money. Exactly what you would expect from a hotel on the cheap side.

We got a room only for a night as we had an early morning flight from Luton. Position is very convenient to go to the airport, the hotel is only a few minutes walk to the bus station where you can get transports to get to the airport.

Both the room and the bathroom were very small, especially the shower, but there was everything needed to stay a night.

Friends

6/10

Pleasant

21 Apr 2026

Peter

I personally found the room I had to be cramped and lacking air-conditioning. Probably a case of \"you get what you pay for\", bthe price was as cheap as.

Self

8/10

Excellent

18 Apr 2026

Tarek

Good location just few minutes walk from train station.

Self

2/10

Poor

17 Apr 2026

Anthony

Arrived at 5pm . There was no running water in the hotel at all but the staff didn't mention this. When I went back to reception they advised it should be ok within the hour. Turned out to be the next day. So unable to wash, shower, or flush the loo. Staff didn't care. No housekeeping at all for a
2 day stay. After 1st night in hell. Beds were not made, bins were not emptied. Nothing

Partner

2/10

Poor

03 Apr 2026

Valentina Mariana

Yes

Partner

10/10

Exceptional

02 Apr 2026

Csaba

all was good. my expectations met.

Self

10/10

Exceptional

30 Mar 2026

Edward

Air conditioning was not working in one of the rooms

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

GRAEME

My satnav struggled to find hotel. Parking on-site wasn't great. We arrive late (midnight), check-in was good! We were allocated Room 1. This is right next to Reception. We could hear tv/radio/talking so I quickly asked if we could be moved. Staff were great & switched us to Room 8.
Beds are very soft - so ok if you like that. They are more like a \"U\" shape ehen you get in them. The emergency green lighting is very bright - didn't bother us but might be an issue to others.

2/10

Poor

29 Mar 2026

Floyd

There really was nothing nearby. The first set of staff was great. Then a young man named Malik was absolutely awful! The employee that checked us out was amazing! When we got there, we had no idea how to turn on the heat on. I was uncomfortable asking Malik how to turn the heat on because he was not cooperative.. I'm in the process of trying to get a refund. We wanted to watch TV when I came to him to let him know that the remote wasn't working. His comment was well then you won't get to watch TV go back to your room.
That is why you got a rating of a three. The other two individuals were wonderful.

Friends

10/10

Exceptional

25 Mar 2026

Annabelle

For £35/ night, I was quietly impressed. It was clean (sheets were clean). Maybe good if they cleaned mattress protectors. I did inspect whole bed, was concerned for the price, that there might be bed bugs. But thankfully none. It was quiet too. The price is unbeatable, and for easy convenient travel to Luton airport, it was perfect. Thank you overall.

Self

10/10

Exceptional

06 Mar 2026

frances

Was warm in the room.

Partner

2/10

Poor

01 Mar 2026

Akhileshwar

Manager was harsh

4/10

Poor

28 Feb 2026

Rob

Great staff. Clean, convenient location. But not worth the money. Small rooms, heat oppressive, window painted shut so no fresh air, no chair, tiny table, no kettle so only a vending machine for coffee or tea and only a soda or chips. The water pressure is horrible. The shower barely trickles. You are better off staying somewhere else for 5 pounds more that has everything and breakfast included. Should have been half the price for what you get.

Self

2/10

Poor

27 Feb 2026

Andrea Eva

At approximately 18:10, I accidentally spilled a full mug of coffee on the floor of my room. I immediately went to reception to request a bucket, mop, and appropriate cleaning product so that I could clean the area myself.

The receptionist informed me that he could not provide these items because the cleaning staff were no longer on duty and advised me to leave the coffee on the floor. I explained that this was not acceptable, as I could not reasonably be expected to remain in a room with a large amount of coffee spilled on the floor, particularly in a room without a window and therefore without proper ventilation.

I repeated my request, clearly stating that I was not asking for the staff to clean the room, but merely to provide me with the necessary cleaning supplies so that I could resolve the issue myself. I was initially told to wipe the floor with a towel and that another towel would be provided. After further insistence, I was eventually given a bucket and mop, but no cleaning liquid.

As a result, the situation remained unresolved. I informed the receptionist that without proper cleaning products, I would be unable to remain in the room due to the smell and the unsanitary conditions. Consequently, I had no alternative but to pack my belongings and book accommodation at another hotel for that night, thereby incurring additional costs.

Furthermore, I must mention that the extremely strong green light in the room significantly disturbed my ability to rest, and the bath

Business

6/10

Pleasant

20 Feb 2026

Joseph

Very basic, very cheap and clean. Fine for one night if flying. Shower was crap

Partner

8/10

Excellent

18 Feb 2026

Howard

Very basic and compact but very clean and a comfortable bed

Self

6/10

Pleasant

18 Feb 2026

Richard

Kettles, cups, tea, coffee etc in rooms

Self

8/10

Excellent

17 Feb 2026

Joe

All adequate for the price we paid! Great staff, room clean and tidy - it was small but then it was cheap! I would definitely use again if needing accommodation in Luton lots of reasonably priced parking nearby

8/10

Excellent

16 Feb 2026

Marek

Yes. Yes. Clean room. Helpful staff.
Two things: 1. It would have been helpful to have walking instructions from the bus station to the hotel as I went for a bit of a detour late at night with my Sat nav.
2. My room had a window which was great but the street lights were very strong and the window was not fully blacked out around the edges of the blind. That could easily be improved at minimal cost but would make a massive difference.
Otherwise a good price for a basic but entirely adequate overnight stay between flights. Would recommend and would stay again.

Leisure

10/10

Exceptional

15 Feb 2026

Kripaja

I felt very safe, everything was clean, the staff is very nice and helpful, there's privacy in the dorm rooms cause the beds have walls, there's a shelf in every bed and a very big locker under the bed. Lots of space, a table with mirrors in the room. Good water pressure in the showers. Clean water. Highly recommend

10/10

Exceptional

13 Feb 2026

Dale

Fella on reception , good guy and analysis of were to get a good kebab and we’re not to ? Clean but small room enough for solo traveler ..

Leisure Self

6/10

Pleasant

04 Feb 2026

Michelle

Clean room, reasonable cost and close to the train and bus station. Helpful staff.

Self

8/10

Excellent

02 Feb 2026

Stephen

Clean room friendly staff mr moyin polite and friendly person

Business

6/10

Pleasant

27 Jan 2026

Michelle

The best feature of the hotel was that it was close to the station and bus terminal.

Self

8/10

Excellent

23 Jan 2026

Stephen

Staff fantastic Mr moyin at reception, clean room.

Business

8/10

Excellent

21 Jan 2026

Stephen

Yes clean room
Very friendly reception Moyin nice and polite
Air con ok

Business

2/10

Poor

14 Jan 2026

Rebecca

Staff were smoking outside of the hotel and totally ignored us on arrival it wasn’t until we rang the phone he decided he would come in. Room was like a broom cupboard however we new the size we chose one with a window and they had stuck a light right outside of our window fixed to the building and even with the blinds closed it was bright so we couldn’t sleep. The noise was extremely bad people banging doors etc. we were told reception was manned 24/7 this was not the case when I went down to speak to them and also on checkout no one at reception. Would never go back.

Partner

10/10

Exceptional

14 Jan 2026

Francis

Staff were very friendly and helpful. The hotel is located 4 minutes walk from Interchange bus station and is centrally located close to shopping, dining and cinema. Great for a budget overnight stay in Luton.

Friends_and_family Family

2/10

Poor

12 Jan 2026

Simon

The room is totally sealed, there is no way of getting fresh air & the room stank. The toilet blocked each time I used it. The room has a flood light pointing at the window, which only had a paper thin roller-blind & an exit light which was so bright I had to buy a sleep mask. This place should be removed from your listings, its terrible.

Self

4/10

Poor

04 Jan 2026

LEE

Room poor, bathroom smelt of damp and mould. Mattress was decent.

Self

10/10

Exceptional

28 Dec 2025

Simbarashe Glyn

Pefact

10/10

Exceptional

19 Dec 2025

Geoffrey

More great service from Moyn on the reception. My room didn’t have USB ports so I couldn’t charge my phone and he moved me to a room which did. Occasionally the aircon blew cold during the night but I only noticed as I got up to use the bathroom. Great phone reception. Tv worked well and I really like the bathrooms here. It was my last of many stays but if I return I wouldn’t hesitate to book this hotel again. The staff are always friendly and any problems are sorted quickly. That’s what places this apart from other budget hotels. The excellent service.

Business

8/10

Excellent

14 Dec 2025

Tarek

The location was good just few minutes walk from Luton station with good connection to London. There are many supermarkets and restaurants around. The room was basic but clean with good size and comfortable bed

Self

10/10

Exceptional

13 Dec 2025

Geoffrey

I had a room without window. It suited my needs Moyn was his usual efficient self.
I really like the shower in these rooms.
I’ll be back for another stay next week.

Business

10/10

Exceptional

05 Dec 2025

Geoffrey

Spotless room as always and a fast check-in with Moyan. Lovely to have my sheets and towels changed during my five day stay.
Love the Dove toiletries

Business

6/10

Pleasant

04 Dec 2025

Will

Very noisy

Friends_and_family Family

8/10

Excellent

25 Nov 2025

kevin

As always the staff were very welcoming for check in room was clean never have any problems when i stay here in the town centre close to shops and good transport links.

10/10

Exceptional

18 Nov 2025

AKINLAYO

Excellent

Leisure

10/10

Exceptional

13 Nov 2025

Geoffrey

Moyn on reception gave his usual great service. Swift check in and the room was lovely and warm. I love the wet room style bathroom and the toiletries included are very nice. Great base to explore with the station nearby making day trips to london quick and easy. There’s loads of entertainment near to the hotel and shopping even a cinema.

Business

2/10

Poor

02 Nov 2025

Morgan

Room was not clean. The room stank of cigarettes. The staff were rude. he put a piece of paper in front of me and said ‘sign’ when I asked him what I was signing he just kept repeating ‘sign’. There was NO air-con and it was pure hell and the hottest room ever. DESPITE booking a room with a window, i wish i didn’t bother, because the window was welded closed. It was awful. It states quiet hours are 11pm-7am but forget to mention that the pub across the road is open until 2am playing all kinds of awful bass music. There was a family in the room next to us with a literal SCREAMING baby as if it was in pain from 1am-3am. They were on the phone outside our door and shouting at each other. I was not able to sleep and don’t even get me started on the shower!!! It dribbled. No pressure whatsoever. We actually couldn’t get showers because there was no water pressure. Only plus of this stay was the fact I could use an iron but honestly I would’ve rather slept in my car. I will be contacting for a refund.

Partner

10/10

Exceptional

24 Oct 2025

Geoffrey

Excellent budget hotel.

A windowless room was perfect at this time of year. Decent sized Tv. And the bathroom with a shower / wet room style. No climbing over the bath. Decent sized towels I’ll be back.

Business Self

8/10

Excellent

24 Oct 2025

Wayne

Friendly staff. Clean and tidy rooms. Central location

Friends_and_family Family

2/10

Poor

21 Oct 2025

Aisha

room was disgusting and dirty, stains and an old earring was found in bed. don’t stay here it’s unsafe, fights happening outside, so noisy can hear people walking past. bathroom is a wet room

Leisure Family

10/10

Exceptional

16 Oct 2025

Melvin

Budget but fitted our needs, clean and functional

Staff were great

Friends_and_family Friends

10/10

Exceptional

16 Oct 2025

Geoffrey

Always a good choice.

Another easy check in with Moyn remembering a previous review I’d left. Still love the rooms, comfortable and the Dove toiletries making it just that bit more convenient. Great location. I went to the cinema one evening about a 3 min walk. And plenty of restaurants to choose from.

Business

8/10

Excellent

14 Oct 2025

Sandra

It was fine for one night. It got really hot though so I’m not sure I could stay in summer unless the air con is turned up. Would be nice to have a coffee making station. Staff really helpful which was great for me

Self

8/10

Excellent

13 Oct 2025

Simona

Everything was fine , maybe the room little bit warmer .
Thank you

Self

10/10

Exceptional

11 Oct 2025

Dominic

Great value for money

Stayed in the hotel as I had an early flight from Luton. Perfect location a fee minutes walk from train station where regular buses to airport. Great price for room. Room was clean and reception staff were friendly when I checked in a little early. Highly recommend if you want somewhere cheap and clean for the night

Self

8/10

Excellent

02 Oct 2025

Geoffrey

Another good stay

I stayed in a small double. They are very small but it served my purpose. Some outside noise which is not the hotel’s fault so I recommend bringing earplugs and eye mask. Really like the ensuite with Dove toiletries.

Business Self

2/10

Poor

01 Oct 2025

ALAGIRISAMY

Hi Expedia, First, I'm not sure how you added this property to your prestige e-commerce.

The amount I paid for one night's stay is not worth it.

The receptionists displayed terrible behaviour; they had pets and smelled all around the bar, dining, and reception area. We went to break fast at 9:05 a.m., and they said it was closed. Not even a single customer was there, but there was no courtesy to ask for coffee or any flexible, continuous breakfast. Imagine, this 2 km/3 km surrounding hotel has no local shop or convenience store to buy. I leave the place without any food or coffee (cover breakfast).

Also, she showed her face, which we could not tolerate, and complained to us, \"You guys bring outside food without asking permission from us.\" Firstly, the dining place smelled of pets, and how was she expected to eat? Secondly, there was no food or restaurant after 9pm/9:30pm. Last night, I saw many others bring pizza and other foods to their rooms and open the balcony, too, but still, she raised questions to us.

The hotel management should have declared or told us that no outside food was allowed while checking in or booking a reservation with the Expedia portal, but they surprised us by not providing food choices and by not having a food corner within 2 km of this property.

There was no proper shower water supply (I complained multiple times). As I said, I don't know how Expedia added this property to your e-commerce.

Business Friends

6/10

Pleasant

01 Oct 2025

David

Cheap

Self

10/10

Exceptional

27 Sep 2025

Richard

Good location

Partner

10/10

Exceptional

26 Sep 2025

Geoffrey

Another great stay.

The true test of a hotel is how they deal with a problem. I had a problem in my room and it was resolved quickly. I have stayed here several times while working in Luton and I like the double bed, decent sized TV, the wet room style bathrooms and the Dove toiletries. Staff are always welcoming. It’s really well placed for restaurants and entertainment. The area is quieter than you think.

Business

10/10

Exceptional

26 Sep 2025

Mark

Great

Friends_and_family Friends

6/10

Pleasant

20 Sep 2025

Daniel

Noisy evening.

It was ok and the only gripe was the noise outside in the evening. It kept us awake for most of the evening.

Partner

8/10

Excellent

20 Sep 2025

Aiden

Stayed at this hotel a few times and staff are always friendly and helpful. Especially Moyn always there with a smile and willing to help.
Would stay at the hotel again

Business_and_leisure Self

2/10

Poor

20 Sep 2025

Kristian

Don’t let you have guests which is bizarre

10/10

Exceptional

18 Sep 2025

Geoffrey

Remember your sleep mask

Quite a lot of light from the hotels outside lights getting into the room as the blind doesn’t fit the window. However a sleep mask sorts that out. The bed is comfortable and lovely pillows. Spotlessly clean. Good Tv with good reception same with mobile reception.
Loved the bathroom and Dove toiletries are a great touch.
Found the area quiet after around 10 and plenty of restaurants and cinema all within a few mins walk. For the price. I’ve not stayed in a better hotel. Happy to keep using it.

Business

4/10

Poor

14 Sep 2025

peri

Very noisy inside, walls have insufficient sound proofing. Also, the bathroom had mildew. And one outlet was broken, but there was also a usb port, which is what i needed for charging. Otherwise what you expect for the price.

8/10

Excellent

13 Sep 2025

Aiden

Room was comfortable and clean. Staff very friendly and willing to help. Would stay there again

Business_and_leisure Self

8/10

Excellent

13 Sep 2025

Aiden

The room was comfortable and clean. Staff very friendly and always willing to help and answer any question. Would stay there again

10/10

Exceptional

12 Sep 2025

Geoffrey

Great hotel for the price.

Decent size room and the Dove wash in the bathroom was a nice touch. I had one of the rooms overlooking the street. Would recommend an eye mask for total blackout. Bed was comfortable good mobile signal decent TV. Will stay again without a second thought.

Business

4/10

Poor

09 Sep 2025

Richard

Close to the station

4/10

Poor

07 Sep 2025

Scott

Room (and hotel in general) had a terrible smell, rooms and bathrooms had not had a deep clean in some time as you can tell by the scum build up around the bathroom sink.

Bed was uncomfortable, walls paper thin.

No bed lights so either bright and fluorescent or darkness.

This was just about fine for a quick sleep after a flight but really poor value for the amount it cost.

Leisure Self

8/10

Excellent

06 Sep 2025

Christopher

Improve

It was ok for the night but could do with some improvement

Self

2/10

Poor

03 Sep 2025

jay

Prepare to be surprised

It's not a hotel, it's a hostel

Business

6/10

Pleasant

30 Aug 2025

Elena

confused because attendent kept asking me if i was ok because apparently i look lost

4/10

Poor

14 Aug 2025

Mary

The property is highly exaggerated hotel facility. More like a hostel.

8/10

Excellent

08 Aug 2025

Jose

Nice place to stay for a night

Leisure Self

10/10

Exceptional

06 Aug 2025

M

Great budget hotel

Comfort

Self

6/10

Pleasant

31 Jul 2025

gwen

We had a very tiny windowless room. Bed was not very comfortable. If you have a car must park at the mall. £8.80 for the night.

Partner

8/10

Excellent

29 Jul 2025

Augustus Taboka

Not bad for the price, its just in a convenient location for a short stay

Leisure Partner

2/10

Poor

29 Jul 2025

Nathan

Stayed in room 121. Extremly small, not enough space for 2x suitcases. The bathroom is about the size of an airplane toilet.
There was a streetlight right outside our room, and the blinds didnt block much of it. The room was never dark and there was nothing we could do.
We had a terrible nights sleep as there were people shouting a singing for hours outside the hotel, and the window has no soundproofing, which is odd as you cant open it. We had to ring reception at 1am to ask them to ask the people outside to move on, but they were still outside shouting for hours.
Really not the start to our holiday we wanted!

Leisure Partner

6/10

Pleasant

27 Jul 2025

CHARLES

There was no hanger or hook anywhere in the room. The shower head kept falling off. Will not be staying again.

Self

8/10

Excellent

25 Jul 2025

MR

Good value, comfortable

Air conditioned, quiet, everything worked but odd that no kettle available which would have been good, there was a good value tea and coffee machine

Self

8/10

Excellent

18 Jul 2025

John

The other guest in this hotel where noise, drunk and fighting.

Leisure Self

10/10

Exceptional

17 Jul 2025

Benigno

Good for overnight stay!

Friends_and_family Friends

10/10

Exceptional

17 Jul 2025

Marco

On

8/10

Excellent

17 Jul 2025

Dacian

It was ok

Partner

8/10

Excellent

14 Jul 2025

kevin

The staff very friendly and welcoming the room was nice and cool hotel nicely placed for town centre and transport links.

Business_and_leisure Self

2/10

Poor

12 Jul 2025

Verified traveler

Cheap shouldn't mean awful.

My own fault for not researching more. Didn't realise it's the old Easyhotel. Desk staff were rude, room wasn't clean and still smelled of the B.O. of the previous occupant.
We were in Luton as I was playing a gig at a local pub; I stayed sober and we drove home rather than stay in this claustrophobic, airless pit. Avoid, avoid, avoid.

Partner

10/10

Exceptional

28 Jun 2025

Jelena

Excellent bidget option near Luton station and air

Perfect for a good night before heading to the airport. Ask for a room that is not above the bar downstairs as it stays open late with music.

Business

6/10

Pleasant

27 Jun 2025

Philip R