Name: OYO The Chiltern Hotel
Address: Waller Avenue, Luton, LU4 9RU, GB

10/10

Exceptional

23 Jul 2026

Kayleigh

Used this as a stop before going to Luton Airport. Asda express just around the corner. Perfect. Only 15 minutes away from the airport and it was alot cheaper.

10/10

Exceptional

22 Jul 2026

David

Convenient and very good vfm

2/10

Poor

20 Jul 2026

Sarhyia

The hotel have a policy of not allowing under 18s, I showed them my ID but because I’m too ‘young’ for their liking they did not allow me to stay and never refunded me my money back for the nights I had paid for even though I am over 18. They’re unfair and very unhelpful with the reimbursement and solutions.

Partner

2/10

Poor

17 Jul 2026

Chris

Refused to be able to stay as ID required. However this was not included in the booking confirmation (only on website during booking process)

8/10

Excellent

12 Jul 2026

Chris

Good hotel rooms alittle dated

Partner

2/10

Poor

08 Jul 2026

Jon

Don’t have the breakfast!

10/10

Exceptional

29 Jun 2026

Emma

Great stay, lovely room and the breakfast was really nice

Friends_and_family Family

8/10

Excellent

25 Jun 2026

Adwoa

Free car parking

Partner

6/10

Pleasant

25 Jun 2026

Mark

Stay was fine, it was really loud outside and in. My room had some sort of pump or generator that would turn on every 10/15mins which woke me up a few times

Self

6/10

Pleasant

21 Jun 2026

Khaleel

Good for a quick stop over night when travelling through, clean enough and cheap so it’s expected to be quite basic and it’ll do essentially. However, i wouldn’t stay there for a trip away or anything like that as rooms quite small, room looks very used and hotel itself isn’t great. It’s fine for a night to break up the drive to get to the place you want to go, that’s about it.

Partner

2/10

Poor

16 Jun 2026

Adam

Noisy, sticky carpets, don't stay there

10/10

Exceptional

12 Jun 2026

Gary

Super helpful reception staff.
Easy check in
Great car park
Restaurant - simple fare.
Food and supermarkets nearby
Amazing value
4 star for for 2 star cost.

Self

6/10

Pleasant

08 Jun 2026

Debbie

Good news - Free parking for guests.
Bad news - No restaurant, no bar, some tea and coffee in room, no phone, hairdryer or safe in room.
Shower tray cracked, cracks in wall plaster and a tv with a 2 pin plug to insert into a 3 pin socket we thought was dangerous

Extremely basic and a lot run down. Stayed before our flight from Luton basic accommodation at a cheap price.

Partner

6/10

Pleasant

07 Jun 2026

Jody

Functional room, comfortable bed, friendly reception. Everything needs refurbishing. All on site amenities were closed

Partner

8/10

Excellent

30 May 2026

Christopher

Clean room and functional.

Partner

10/10

Exceptional

14 May 2026

Margaret

Parking was good. I didn't use any other facilities. Room was clean.

Self

10/10

Exceptional

13 May 2026

Dennis

Perfect for a stopover or longer. Great place, good rooms, helpful staff and very close to shopping. Evening meal is limited selection but good quality and well cooked at a reasonable price

4/10

Poor

04 May 2026

Talath

Asked for breakfast for 2 people and paid the night before. They turned up with 1 persons breakfast. Terrible

Partner

2/10

Poor

24 Apr 2026

Imran

Shower thermostat did not work either to hot or cold.

10/10

Exceptional

14 Apr 2026

Mohammed

I had an exceptional experience at the hotel. The staff were very friendly and helpful. Especially the reception staff.
The house keeping lady was so nice. I was totally amazed.
Definitely will return and of course happy to recommend others.

Family

10/10

Exceptional

11 Apr 2026

Paulette

Room was clean. Parking good, staff friendly

Self

6/10

Pleasant

31 Mar 2026

Lubna

Okay

4/10

Poor

29 Mar 2026

Wilson

Good parking and very clean property. However music from event hall was very loud until 11pm. Music carried on onto the 2nd floor about 3 am til about 5am. Awful night, none of us could sleep. No one yold us on check in that vreakfast was to be pre booked so imagine our surprise coming to breakfast with a child. Was a cery awful night with minimum sleep due to noise.

Family_with_children

4/10

Poor

22 Mar 2026

Lewis

The building is in need of a full refurbishment throughout. Tired carpets and curtains, damaged or poorly repaired walls, broken lifts and windows.

For the price listed, i could have found better and had i have known, i would have.

The parking was free, after speaking to the young man on reception, he said it was not necessary to record my vehicle registration. So i guess we'll see if a ticket lands at my door.

Wouldn't recommend this hotel.

Partner

10/10

Exceptional

22 Mar 2026

Sophieandrea

Staff was very helpful and the room was clean

Self

6/10

Pleasant

13 Mar 2026

Matthew

The room was clean but very basic and a little tired

Self

6/10

Pleasant

06 Mar 2026

Sherif

Clean room but cold and have to get ac on high due to old building. Nice staff. Some stuff like bathroom door not clothing and sink difficult to drain could improve by better building maintaince. Good price and location.

Self

10/10

Exceptional

15 Feb 2026

Mike

Very nice room. Staff were friendly and helpful

8/10

Excellent

14 Feb 2026

Brian

Room very clean, bed comfortable. Good facilities, very warm.
Rather noisy at night as room was at the front with a very busy road outside.
We had a very good stay and would consider coming again!

Partner

8/10

Excellent

11 Feb 2026

Shamsul

Absolutely fine. Room was clean. Bed comfy. Very convenient location

10/10

Exceptional

05 Feb 2026

Courtney

Clean,friendly environment. spacious room with a nice sized bathroom

Partner

4/10

Poor

03 Feb 2026

Dave

It was all a little bit tired but a good price to be fair. Very noisy in the early hours - overlooking the junction.

6/10

Pleasant

02 Feb 2026

Richard

Plea

6/10

Pleasant

01 Feb 2026

Kevan

The room had stains on carpet. Stains on bed sheets lack of tv channels. The staff were very polite and helpful. We were not in that the bar would be closed due to a function. The maids dont change beds on weekends

Partner

8/10

Excellent

29 Jan 2026

Bernadette

We thought the hotel was exceptionally clean in all areas. Staff were very helpful and friendly

Leisure

10/10

Exceptional

29 Dec 2025

Mercy

Clean room
Friendly staff

Friends

8/10

Excellent

02 Dec 2025

Michael

Great for staying over before a flight. Clean and comfy. Would use again

Self

10/10

Exceptional

15 Nov 2025

russell

large easy parking,

4/10

Poor

23 Oct 2025

Craig

Did a 1 night stay here recently.
Room was cold, radiator didnt work/come on. No radiator in bathroom so towels stayed damp & electrical sockets loose. Maybe i just had a bad room who knows but wouldnt recomend staying here given my experience.

Business

8/10

Excellent

04 Oct 2025

Dawn

The room was clean,

Partner

8/10

Excellent

28 Sep 2025

Stella

Check in was really easy as front desk is staffed. Corridors on the way to the room I did notice quite a few bleach stains on the carpets, but the room itself was clean. Close by places to eat and a bar downstairs. Parking for the night of our stay and also able to leave the car there for the duration of the holiday but paying a small fee which was really convenient.

Friends_and_family Family

10/10

Exceptional

09 Sep 2025

Michael

Stay 6-7th Sept 2025

One night stay in Luton. Hotel was easy to find. Large free car park. Quick check in. Clean room. Comfy bed. Aircon.

Partner

2/10

Poor

09 Sep 2025

Paul

Friendly staff but the worst bed ever

Old hotel in dire need of refurbishment. Staff were friendly and helpful but it was without a doubt the worst bed I have ever slept on.

Partner

10/10

Exceptional

31 Jul 2025

Algony

I liked the rooms but didn’t like waiting at the reception without being attended to as there was nobody

8/10

Excellent

28 Jul 2025

Geraldine

It was easy to get to and local facilities are nearby.

8/10

Excellent

22 Jul 2025

Iram

Quick check in and ok for 1 nights stay. Not much interaction with staff and not many facilities available

Leisure Family

2/10

Poor

10 Jul 2025

Jessica

Poor

We booked to stay as we had a very early morning flight to Italy from Luton airport. Our flight was changed against our knowledge and wishes to another day, also to an early morning flight and the hotel refused to change our booking for a different day. We left the Uk earlier then expected so we’re not in the UK to use the room on the originally booked date that they would not refund or change the date even for a extra fee so we lost the price of the room and had to book and pay for another hotel as we were not giving this hotel any more money for the night before we did actually fly. Very bad service waste of money would never book again

Partner

4/10

Poor

21 Jun 2025

Gareth

Was only staying for a quick cheap stop on the way to London for a late check in and early start.
Disappointed as the bar closes at 7 and that was one of the factors we decided to stay as we could just pop the bar when checking in for a quick drink before heading to bed for the early start.
Price reflected hotel, room and decor but suited what we needed bar the bar being closed which was expected to be open.

Partner

6/10

Pleasant

06 Jun 2025

Anthony

Clean and adequate but no dining facility

4/10

Poor

28 May 2025

Verified traveler

Shower door fell off

Worst hotel i've stayed in, in my life and i work away most weeks. It started with check in where i was asked for my driving licence so he could make a copy (never been asked for that before). Then told reastaurant was closed although its advertised as breakfast and dinner restaurant (arrival time 6.45pm).
The bedroom was dirty, the shower door fell off when i tried to close it, the bed was so hard and lumpy it was like sleeping on a wooden door. Lots of road noise because window wouldn't close properly. Needless to say i wont be booking in anymore even though ivl've just landed a big contract very close by.

Business Self

10/10

Exceptional

26 May 2025

Sam

Easy parking, quick check in, excellent stay before our flight from luton.

4/10

Poor

21 May 2025

Gulnar

Staff at check in to be more experienced and polite to visitors

10/10

Exceptional

19 May 2025

Vitor

For the price very good place

Leisure Family

4/10

Poor

13 May 2025

Verified traveler

Poor service, dusty rooms with a horrid smell

The stay was overall disappointing. When I arrived, I was told I could not check in due to \"computer issues\" and that I would have to wait. This took around 20 minutes to resolve, and even then was only rushed because I prompted the receptionist. The corridors smelled of smoke, and felt like a construction site in parts. The room itself smelled of smoke too. It was dusty, with a large amount of dust settling on surfaces just overnight. The room was cold on entry, as the window had been left open. The bed was comfortable, but that was the only plus. The shower tray was missing too.

Business

10/10

Exceptional

08 May 2025

Verified traveler

Good stay

It was an amazing stay and the staff were friendly.

Partner

10/10

Exceptional

04 May 2025

Alina

Am sooo hapyyyy room is very clean and safe place

10/10

Exceptional

29 Apr 2025

Hussnain

Helpful staff

Leisure Self

2/10

Poor

22 Feb 2025

Verified traveler

Disgusting place

This hotel should not be allowed to be open to the public, it's full of homeless people, refugees and when we came back to get our car as we didn't feel safe leaving our car their so we didn't even stay, the reception area was taken over by about 20 people praying on their mats and looked insulted we had walked in. Disgusting hotel and not a safe feeling at all.

Partner

2/10

Poor

19 Feb 2025

Callum

Awful

We had two rooms and it was one of the worst experiences I have ever had in a hotel.
Had to be moved multiple times because tv didn’t work. Then the new room had hairs all over the bed. Faeces on the bath towel and for some reason around the window. It felt extremely unsafe and was confirmed the council are also housing people there. The windows wouldn’t close. Because of the cleanliness I couldn’t even have a tea I’m the morning and had to stand there for an hour naked drip drying because of the towels were covered in faeces. Hotel confirmed this was disgusting and would refund. but now no one is taking accountability and I still don’t have the refund.

Friends_and_family Family

2/10

Poor

05 Feb 2025

Ian

Don’t stay here

I book hotels that have a gym which this one said it did, on arrival I was told they don’t have a gym, I had to order food from outside. The furniture in the room looked ready for the tip they had a desk but no chair to sit at the desk. I was ready to walk out and book elsewhere but your policy on booking was non refundable. Disgrace!!!!

Business

4/10

Poor

30 Jan 2025

Mark

Really noisy neighbours (other guests). Not sure if this is a migrant hotel, but the guests were not very considerate, didn’t speak or understand English and were quite rude tbh. Stayed here for 2x 4 nights visits and will definitely NOT be staying again when in the area!!

Business

4/10

Poor

22 Jan 2025

Mr S A J

Very poor. Bedroom did not have plug in sink, hairdryer, chair in bedroom, toilet roll holder.
Lighting dreadful in room and no way to turn lights on or off without getting out of bed and walking to the door.
No way of adjusting temperature in room.

6/10

Pleasant

04 Jan 2025

Timothy

Avoid!!!

This hotel should genuinely not be open to the public as it is clearly currently being used for housing refugees.

Partner

2/10

Poor

11 Dec 2024

Michael

It was so run down and dirty I left

I didn't actually stay the night in the end after checking in and going to the room it was clear the hotel needs alot of work it's old dirty everything is dusty or covered on marks honestly the single worst hotel experience I have ever had I actually couldn't bring myself to stay I then booked into the Travelodge up the road

Partner

2/10

Poor

09 Dec 2024

Kea

Hotel horrible

Awful
This is a grotty hotel and is used as a homeless housing placement -
People have to live somewhere but this hotel shouldn’t be sold as a 3 star with restaurant and bar and there isn’t either.
A bit of an experience and didn’t feel safe tbh

Friends_and_family Family

2/10

Poor

04 Dec 2024

Tina

Avoid

Unclean, smelt profusely bad and no facilities was usable. Very disappointed in the hotel as online it appeared exquisite.
Could not get a drink or a meal. All closed when i returned from the hospital at 9pm
No staff around. The double bed was 2 singles pushed together. The bedding was soiled and also the towels. The hotel smelt very foisty

Self

6/10

Pleasant

14 May 2020

Verified traveler

Very fair price and friendly staff. Good transportation links

Leisure Partner

4/10

Poor

03 May 2020

Verified traveler

No heating or bath/sink plug.until requested. These are simple amenties.

6/10

Pleasant

03 May 2020

Jason

Cheap but not cheerful.

I ought to say at the outset that the staff at this hotel were excellent. That being said, whilst it was very cheap, (I really had no option other than to stay here due to the coronavirus issue), everything else was disappointing. The hotel is very \"tired\" and tatty. I had what was called a \"luxury\" room. It wasn't. It was small, very dusty and there were greasy stains on the wall. The carpet was frayed and held together by gaffer tape. There was no plug in the sink and the towels had seen better days. The worst aspect was the noise however both from outside and especially inside the hotel.

Business

4/10

Poor

14 Apr 2020

Jasbir

Cutlery was dirty, never given replacement..room was dusty lucky had disinfectant wipes to clean over, air conditioner not working ..people smoking weed under window smell coming into room when open

Self

2/10

Poor

29 Mar 2020

Sathish

Stay away

Extremely poor attitude of staff. Room booked by NHS for support eorking staff due to covid. Made to wait for 2 hours after a tiresome shift,eventually had to rebook as they were unable to sort and cancelled the first booking. So much for nationwide news about hotels supporting nhs. Requested tajeaway food to be delivered from reception which was agreed but failed. So was tired, could not sleep enough and left hungry, ready for the next shift in 6 hours. Phones dont work, so have to walk to reception even for simple queries. Poor and worned out fixtures. Not even a spoon to stir a cup of tea. I am surprised these places can still function in UK. 2 words, never ever.

Business

8/10

Excellent

23 Mar 2020

Tony

It’s unique because it offers low cost, affordable rooms which are more than adequate for business travelling on a tight budget

Business Self

8/10

Excellent

19 Mar 2020

Verified traveler

Friendly and welcoming team, good location, plenty of free parking space, feel safe as a solo traveller

Business Self

4/10

Poor

18 Mar 2020

Verified traveler

Very dirty in the room, hair in bath and in bed, Bits of food on the floor, dirt up shower walls and over bathroom cabinet, Wet toilet roll. Shower had one setting of scalding, radiator broken so stuck on maximum temperature so the room was like a sauna
It looked like the room had been repainted at one point but around some furniture and the tv - very odd.
When walking down the corridor to the room there is a very obvious smell of sewage which the hotel is trying to mask with plug in air fresheners wi thOur success. I wouldn’t stay here again

Partner

2/10

Poor

17 Mar 2020

Verified traveler

Old property desperately needs a refurbishment- windows don’t fit the room properly so very noisy from the street. Rubbish in the hallway and dirt all up the walls. Glad I only stayed one night!

Leisure Family

8/10

Excellent

08 Mar 2020

Muzamel

Good location and helpful staff. Good value and a great service.

Business Family

8/10

Excellent

07 Mar 2020

Verified traveler

Pleasant stay for work.

Business

8/10

Excellent

05 Mar 2020

JOHNSON

Excellent staff and ok for the rooms

Business

8/10

Excellent

29 Feb 2020

Verified traveler

Was okay get what u pay for, staff helpful

Business

8/10

Excellent

28 Feb 2020

Ken

Overnight stay.

This one night stay was very satisfactory. The receptionists were helpful and friendly. The cleaning staff were also pleasant. Will stay again.

Self

6/10

Pleasant

26 Feb 2020

Simon

This hotel is what it is , no frills and affordable. Over all for what I paid I can’t complain but don’t book with high expectations.
Has a place in the market and service that market very well .

Self

2/10

Poor

22 Feb 2020

Matthew

Disgusting

It was a horrible hotel and so dirty

Friends_and_family Family

4/10

Poor

21 Feb 2020

MBatta

Stayed here for 1 night. The hotel is in desperate need of refurbishment. Window is our room was a serious health and safety concern as it spanned from my knee height to almost the ceiling. When slid open, it did not have any rails. Being on the 2nd floor, that is an accident waiting to happen.
Yes, it is a cheap hotel but I would not stay again.

Leisure Friends

2/10

Poor

21 Feb 2020

Verified traveler

Won't stay again myself despite Good rating

Photos shown on Hotels.com do not reflect rooms in person - uncomfortable, cold, mould, broken furnishings, shower not working. Was tired and late so had no alternative but to stay.

Business

8/10

Excellent

15 Feb 2020

Verified traveler

adequately spacious, large window emanating brightness, helpful cleaners and \"some\" reception staff. But no net curtains.

Business_and_leisure Self

2/10

Poor

15 Feb 2020

Graham

Terrible service

Shocking hotel with shocking customer service, I booked and paid for in advance, when i turned up they said they have no rooms left and I should have had a phone call from OYO who run the hotel, well i didnt then i had a call from a person based in india saying they will try and find me a room somewhere else, well i waited 2 hours and at 9pm still no news. The reception said they cannot help me it has to be done through there partner company called OYO. Well after waiting a further hour i booked the local Travelodge, then I called hotel.com helpline who gave me a full refund. The hotel even had the cheek to say i hope this hasn't put you off staying again, well it totally has.

Self

4/10

Poor

14 Feb 2020

Verified traveler

Could be lot better

Not expected. Gym was a joke dont believe its not gym and dont fall for it. Limited facilities in room its just cheap accomodation

Business

8/10

Excellent

12 Feb 2020

Singh

I had nice experience with hotel staff they are more welcoming what I realised

Friends_and_family Partner

2/10

Poor

10 Feb 2020

Tony

Disgusting state

I booked a 4 night stay but booked out after 2 nights room was very tired and filthy there was food or something worse on the wall and it was more like a room in a youth hostel. Do not stay here if you like clean.

Self

6/10

Pleasant

09 Feb 2020

Verified traveler

The price was great the rooms and furnishings dated, the phone didn't work, the WiFi was appallingly slow. When wein a delux room I expect the phone to work, the toilet to flush ours didn't. The hot water was Luke warm, just a poor standard

Friends_and_family Family

6/10

Pleasant

08 Feb 2020

Verified traveler

Disliked: old fashioned building, rooms poorly designed, it must have been brilliant in the 1960s but not now.
Liked: staff are friendly and welcoming.

Leisure Partner

10/10

Exceptional

31 Jan 2020

Bhupinder

Always stay here, as its safe clean comfy bed, staff are friendly, helpful, and even remember my name. Food is good love and enjoy my stay here

Business

10/10

Exceptional

30 Jan 2020

Verified traveler

Very good value for money.
Clean and quiet.
The staff were very nice

Leisure Self

6/10

Pleasant

21 Jan 2020

Robert

Bed & pillows very hard.
Signs of pink bacteria around bath.
Sink slow to drain & gurgling.

Business

8/10

Excellent

21 Jan 2020

Verified traveler

Not too bad

The room was clean and presentable but there was no plug in the sink, which made shaving a pain in the morning. The wifi was really poor and the bedside lamp didn’t work.
It’s always a shame when little things let the room down.

Business

4/10

Poor

04 Jan 2020

Chris

Not the best

Grubby carpets, peeling paintwork, lumpy pillows, uncomfortably poor bed , dated decor.

But for £32 for the night, in the location i needed, it served a purpose.

n.b. Ramp up to the reception is treacherous in the rain.

Business

2/10

Poor

03 Jan 2020

GIFT

NOT HAPPY

Terrible experience of been fused to move to another room while i was not given that information when i was given the room's keys.

Friends_and_family Family

6/10

Pleasant

29 Dec 2019

Jackie

Booked for family visit as 5 min walk from me and house not large enough to accommodate everyone over Xmas. Basic but extremely clean so will use again purely down to location

Friends_and_family Family

10/10

Exceptional

23 Dec 2019

Verified traveler

Awesome clean friendly very close to town and the airport and great value

Friends_and_family Family_with_children

10/10

Exceptional

20 Dec 2019

Ramakrishnan

Nice and clean, helpful staff members, good value for money.