Name: Thistle Express London Luton
Address: The Mall, Library Road, Luton, LU1 2TR, GB

10/10

Exceptional

21 Jul 2026

Malcolm

Everything was excellent, especially considering the price. The only slight issue was I couldn't find the bathroom light, it's supposed to come on automatically around the mirror but didn't for me.

Self

10/10

Exceptional

20 Jul 2026

ANGELA

We stayed overnight for a concert
Sunny on reception was so friendly and helpful. We had a late flight home the following day and were able to store our bags so we could head out into London for the day.
Excellent value for money.

Family

10/10

Exceptional

17 Jul 2026

Sunny

Breakfast was very good with the room being clean
The only thing that let it down was not tea or coffee making facilities in the rooms

Self

6/10

Pleasant

17 Jul 2026

Teresa

The room was hot and stuffy, there is no aircondioning - you get a fan but this just moves the hot air around. Because there is a lot of noise at night in the area around the hotel opening the window is not useful. The late afternoon receptionist was very helpful. The hotel is an easy walk from the train and bus station. I left too early for breakfast.

Self

10/10

Exceptional

16 Jul 2026

Amit

Best hotel to stay before a flight. Near the train or bus to the airport, private and clean room, nice breakfast and nice staff that helped with everything

Self

8/10

Excellent

15 Jul 2026

John

Friendly staff who were more than happy to help. Room was nice and clean. Parking in library road is difficult through the day, as the carpark gets full as busy times. Would of scored higher only sat eating breakfast looking a huge cobweb in the corner (see photo)

2/10

Poor

13 Jul 2026

Marek

Terrible accommodation

6/10

Pleasant

12 Jul 2026

Nigel

Very nice staff. Hotel basic and functional.

Self

8/10

Excellent

09 Jul 2026

Richard

We were pleasantly surprised at just how good this budget hotel was. Decent sized room with everything we needed, except air conditioning although a fan was provided.
Had to keep window closed as it was quite noisy outside.
Reception staff on arrival (very late) was very warm and welcoming.
Would definitely stay here again.

Partner

8/10

Excellent

08 Jul 2026

laura

Good rooms but no air-conditioning.

Partner

10/10

Exceptional

08 Jul 2026

merlin

everything’s great

8/10

Excellent

06 Jul 2026

Dominique

Excellent hotel for a quick stopover after a flight. Only thing that let it down was the breakfast. The cooked options were not of good quality. Odd tasting beans and tinned mushrooms were unpleasant. However that aside it was decent.

Family_with_children

6/10

Pleasant

05 Jul 2026

Annabel

A little worn down now needs a refurb

8/10

Excellent

05 Jul 2026

Anita

A great stay Very handy after our day out and close to where we needed to be next day Staff were very helpful and friendly and room was clean and comfortable

Partner

2/10

Poor

05 Jul 2026

Emmanuella

Terribly unhelpful staff only interested in money. Happy to charge for a stay that did not take place after they were informed of serious injury preventing stay.

Self

10/10

Exceptional

04 Jul 2026

Annabelle

Cleanest hotel room, and helpful, friendly, cheerful staff.

8/10

Excellent

04 Jul 2026

MINCHAE

.

6/10

Pleasant

30 Jun 2026

dawn

Location wasn't ideal. Parking was expensive if used for overnight airport parking when early doors for travel. Very noisy with guests banging doors and outside due to location. Comfortable bed & pillows, ensuite small.

Partner

8/10

Excellent

27 Jun 2026

Anna

Nice place no AC

4/10

Poor

27 Jun 2026

Sameena

As it was the hottest day tommorow I was abit let down that there was only one tiny fan In a king size room which I upgraded to thinking the ac will work I paid extra for my stay but the ac was not even working was hard to sleep and didnt really enjoy my stay as the heat was to much and the fan was giving out hot hair

Partner

10/10

Exceptional

27 Jun 2026

Suleiman

It was an amazing experience

8/10

Excellent

22 Jun 2026

eduardo

Buena opción para salir de Luton airport

8/10

Excellent

21 Jun 2026

Lesley

The staff werr

4/10

Poor

21 Jun 2026

Elaine

Kept awake most of night with partying people.
No tea or coffee in rooms only downstairs. Would not stay again. Breakfast not available, waited till after 715am then left.

Partner

4/10

Poor

20 Jun 2026

Mark

OK as a pit stop for an early Luton Airport flight but location is quite rough, building showing its age, parking iffy (we chose to leave the car in the shopping mall overnight under a video camera.

Partner

6/10

Pleasant

19 Jun 2026

Priscilla

My stay at Thistle was quite brief as I arrived late in the evening and went to the airport quite early in the morning. The hotel staff were absolutely brilliant, they were friendly and efficient. The room was ok, clean and fine for one night. The one thing I did not like much was the noise you can hear from the street.

Self

10/10

Exceptional

18 Jun 2026

iftekhar

Good

Friends

4/10

Poor

18 Jun 2026

Paul

Avoid at all costs.

The hotel had overbooked the rooms, so we didn’t get the rooms we booked.

It took 45 minutes to check in, not because there was a queue, that’s literally how long the manager took to check us in.

There were no curtains in my room, it was literally a bare window.

Breakfast was late (ok when it came out though).

The noise through the night was relentless, with performance cars driving past constantly which woke me up every 10 minutes (everybody was complaining to each other the following morning so it wasn’t just my room); there was also a large party going on outside with loud music. The noise isn’t the hotels fault, but is pertinent to whether it’s a hotel you should choose to sleep in.

Family

10/10

Exceptional

17 Jun 2026

On Lit

Very friendly and warm reception team

Self

8/10

Excellent

15 Jun 2026

Henryk

Rozsadna cena. Ze sniadania nie skorzystalem poniewaz jest od 7 rano a musialem wyjechac na poranny samolot.

Self

6/10

Pleasant

14 Jun 2026

Omar

Overall, good hotel but require some maintenance.
The area is rough

Partner

6/10

Pleasant

07 Jun 2026

On Lit

I’m a regular but this time I experienced something somewhat discomforting - the radiator was making a lot of noise on and off (despite the fact that it wasn’t turned on). Maintenance appeared to have tried to rectify the problem. But on my second night, the radiator suddenly became very noisy again. It was quite late already and I didn’t want to switch room. Luckily, the noise level reduced about the time I went to bed

Self

2/10

Poor

04 Jun 2026

Malcolm

Mind your own buisnesd

Partner

6/10

Pleasant

01 Jun 2026

JOANNA

Disappointed that tea and coffee was only available on the ground floor.
Awkward when you are on the 9th floor.
Also £15 to park was rather steep.

Partner

6/10

Pleasant

01 Jun 2026

Robyn

Due to the heatwave the corridors & rooms were like ovens. At least we had one little desk fan & they kindly gave us a 2nd one from the back office.
Reception seemed to be the only place with aircon.

Family

8/10

Excellent

31 May 2026

Robert

Great stay and good value for money excellent get free hot drinks all day. Breakfast was ok could have bit better quality eggs and bacon and mushrooms but over all satisfactory. Maybe cooler rooms as was bit hot fan was in room to help might be asking to much but aircon would have been great. Again great place for value and location outside central London. Would stay again thanks 👍

Family

10/10

Exceptional

31 May 2026

Helen

Clean but basic, friendly helpful staff.

Friends_and_family Family

8/10

Excellent

29 May 2026

David

As a budget hotel this does quite well

Self

6/10

Pleasant

26 May 2026

patricia

The hotel was convenient enough but the surrounding area was frightening. The walk to the hotel entrance felt unsafe and the guest elevator was not working properly. The morning breakfast was very nice but I would’ve gladly traded it for an airport shuttle.

Friends

8/10

Excellent

26 May 2026

David

Okay. easy for football matches at Wembley.

Family_with_children

8/10

Excellent

22 May 2026

Alan

No outdoor seating to have your coffee. The system for getting in and out of the main door was very confusing. Outside needed cleaning, very scruffy.

Self

8/10

Excellent

20 May 2026

Ann

All ok

6/10

Pleasant

20 May 2026

Hugh

Nice staff but this hotel has security guards in the lobby. This is a tough part of town.
Property is dated and on top of a car park so noisy noisy until very late in the evening .
I was on th 9th floor with window stuck open and central heating jammed on .

Its cheap , room are clean but its rough.

Self

8/10

Excellent

19 May 2026

Ann

All ok

10/10

Exceptional

15 May 2026

Neil

An ideal overnight stopover for access to the airport at a competitive price. The room was adeqyfor my purpose. Clean and comfortable. There was a bath with an overhead shower. The room has basic facilities but effectively this was just somewhere to get my head down for a few hours before my flight. I parked in Library Road car park which was supposed to be pay on exit. However the barriers didn't seem to be working and I was charged just £2. The hotel car park is £15 per night apparently. Tea and coffee are free in the reception so I grabbed one to go.

Self

4/10

Poor

07 May 2026

Shaun

Shower curtain rank area is rank ... Help apon arrive was like the Spanish inquisition

Self

4/10

Poor

05 May 2026

Douglas

The hotel in general was run down and dirty but the room was slightly better than the common areas. WiFi was almost unusable as it kept disconnecting every few minutes.

Partner

10/10

Exceptional

03 May 2026

Lawrence .A.

Been to a few hotels in the area and I can't lie this was by far the best. Located right next to the mall so everything I needed was a walk away, the ambience was simply amazing. And the staff were amazing seriously, these guys give above and beyond a new meaning. Paticularly, a receptionist named Sab or Sabia (sorry I'm not good with names) but she was warm, polite and incredibly helpful to us throughout our stay. If I should ever visit luton again, I'll definitely be seeking their facility.

She may not read this but it needs to be said, thanks for all your help Sabia.🙏

Partner

6/10

Pleasant

03 May 2026

Neil

Although the hotel is extremely close to the railway station, it’s in an odd area of the centre of town where you have to walk up to it via a car park ramp. There is an access staircase from the other side in town, right next to an door of the Arndale Shopping Centre, but this was a hang out area for lots of young men, playing loud music into the early hours of the morning, and did not feel a safe place to walk through. Once inside, the hotel staff were extremely friendly and welcoming and the hotel itself was kept extremely clean. Breakfast was OK but the cooked items were standard items and although I didn’t eat late on the first morning, did seem like they’d been there for quite a while. I don’t think the mushrooms, very pale in colour, had seen a frying pan. The Greek yogurt, frozen berries, honey and pancakes were a much better option on day 2. I had a single room, which was well proportioned and had all I needed. The problem was that, due to the noise coming from below outside, I had to have the window closed and the room was then too hot. Due to the noisy, unsafe feeling, location of the hotel, and resulting problems associated with this, I’d have to think carefully before starting here again. 10/10 for staff friendliness and helpfulness though throughout my stay.

Self

10/10

Exceptional

01 May 2026

Gale

Good breakfast, clean room, all staff really friendly and helpful.

Self

10/10

Exceptional

01 May 2026

Elizabeth

Great location and value once you find it

Self

10/10

Exceptional

01 May 2026

Liana

Very pleasant hotel

Partner

6/10

Pleasant

28 Apr 2026

Kirsty

My room was clean and comfortable. Air con not working which shouldnt be an issue this time of year as having an open window would be fine. However, this is an issue due to the 10000 decibel music with a baseline that goes through you - from outside - for hours. Usually id be a \"cant beat em, join them\" type but i was a lone female who found the groups of young men congregating and smoking, intimidating.
Fellow guests were also inconsiderate - constant door banging.
Thankfully i was only here for a (very looong sleepless) night to catch an early flight.
Security and reception both very friendly and helpful.
Never again - hotel is ok, area - not so much.

Self

8/10

Excellent

27 Apr 2026

James

Didn’t use parking or have breakfast

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Russell

Couldn't fault our stay, everything was just great, the staff all very helpful & the breakfast was good also

6/10

Pleasant

20 Apr 2026

Esther

Bath was not clean, empty vodka bottle left in bedroom
Noisy people along the corridor even at 2am

Self

8/10

Excellent

19 Apr 2026

Alan

Hotel is in an upper level depending upon the street, it took me a little while find the main entrance using my GPS as it took me at the lower level where a public parking lot. Parking is not included but have a fair price. Check area if you arrive late night as it is a bit rough around. Beyond that the quality of hotel is great.

8/10

Excellent

18 Apr 2026

william

Didn't take breakfast didn't drive.

Self

6/10

Pleasant

18 Apr 2026

Cory

£15 charge for parking!!
No tea/coffee facilities in room
Coffee machine in lobby was poor (and am being kind)!!
On a better note. Room was clean, shower was good. Wifi worked albeit slowly!!

Friends

2/10

Poor

17 Apr 2026

Carwyn

Hotel may as well have been a half way house or a detention centre. Never again.

Self

10/10

Exceptional

17 Apr 2026

Colin

Staff were very helpful and friendly.

Self

8/10

Excellent

16 Apr 2026

richard

Sensibly priced hotel 15 mins bus ride from airport

8/10

Excellent

15 Apr 2026

FRIDAY

Nice staff and very understanding. However, some rooms need to be fixed. The noise during the day is painful. The breakfast is also a bit expensive, especially for someone who doesn't eat much during breakfast. Overall, it was a nice time (7/10)

Self

8/10

Excellent

15 Apr 2026

FRIDAY

Nice staff ready to solve any issues one has with the room. However, there were occasions where the room toilet was bad. Though I had a change of room, it was still not the best, including the noise during the day. The breakfast is good but a bit on the high side, especially if one doesn’t eat much for breakfast.

Self

4/10

Poor

15 Apr 2026

Richard

Stayed in a twin room with my daughter for one night, before flying from London Luton. The room was basic, but fine - pretty much as you would expect. Location was fine for the airport - a quick and easy drive out there for an early flight. Main issue is that Luton town centre, where the hotel is located, feels very hostile and unsafe at night. Groups of youths hanging around, shadowy figures lurking in doorways. All pretty unpleasant

6/10

Pleasant

14 Apr 2026

Mohammed

The hotel has a great location and overall offers a pleasant stay. However, the non-refundable cancellation policy is quite restrictive. Additionally, while some staff members are warm and friendly, others could be more welcoming and approachable, as their lack of hospitality and warmth was noticeable at times.

Family_with_children

6/10

Pleasant

13 Apr 2026

Mohammed

The hotel has a great location and overall offers a pleasant stay. However, the non-refundable cancellation policy is quite restrictive. Additionally, while some staff members are warm and friendly, others could be more welcoming and approachable, as their lack of hospitality and warmth was noticeable at times.

Family_with_children

6/10

Pleasant

13 Apr 2026

Mohammed

Radiators in the property need placing it a better suitable place for heating the room in the family rooms, as the room heats unevenly!

Family_with_children

4/10

Poor

13 Apr 2026

Marvin

No parking, staff were nice but far too many rough residents here, one even came saying he was going to stab the receptionist and security were very slack at diffusing the situation

Self

10/10

Exceptional

11 Apr 2026

IRENE

I was really disappointed about the bath in my room was not draining well it takes ages to drain, after draining the bath would be dirty from the water that was draining. Not a happy customer hope things would improve. Staff was really professional and very nice

2/10

Poor

09 Apr 2026

Catherine

Disappointment for the price . not comfortable at all.

6/10

Pleasant

09 Apr 2026

Rose

This is a good budget hotel. Very cheap option. The room itself was big and comfortable.

Partner

8/10

Excellent

08 Apr 2026

Jill

.

10/10

Exceptional

07 Apr 2026

CHRIS

Very good value for money and very close to the train station

Self

10/10

Exceptional

06 Apr 2026

Chris

Great hotel. Near train station and attached to the main shopping complex in Luton.
All you need in room.
Great buffet breakfast to boot.
Great stay

8/10

Excellent

05 Apr 2026

Mariya

We stayed at the hotel for two nights and everything was wonderful, the only thing was that the room was not cleaned.
Thank you .See you again soon.

Partner

8/10

Excellent

03 Apr 2026

Beth Alexandra

A relatively pleasant stay. Comfy bed and workable television. The reason for the stars given was that the bathroom door was broken, didn’t close let alone lock. So privacy was non existent when a visit to the bathroom was required. But apart from that, we enjoyed our stay. Not sure if it’s a property I would revisit though.

Partner

10/10

Exceptional

02 Apr 2026

Krista

Lovely staff clean rooms and super helpful with directions and extras like the cot we needed for our little one. Close to the train station too

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Krista

Good breakfast and clean rooms. Decent size for family

Friends_and_family Family

6/10

Pleasant

31 Mar 2026

James

Not a great location if you’re not arriving by car, as taxi driver refused to drive up to the main entrance.

Partner

10/10

Exceptional

31 Mar 2026

Rachel

Struggled to find the parking, but ended up in the library car park which was a 2 min walk from the hotel.
Great room, great helpful staff and loads of resturant close by. Would 100% use again

Friends_and_family Family

4/10

Poor

30 Mar 2026

khadim

The breakfast has always been provided as inclusive during the stay and i have been a regular for many years at this hotel. However it is dissapointing that this is no longer provided. It was never anything special but a pleasant and welcome reason to stay here. The staff are excellent and a re think is necessary

Self

8/10

Excellent

28 Mar 2026

Nasser

Great value and location. Quiet rooms and beds were comfortable

Friends_and_family Family

8/10

Excellent

26 Mar 2026

Ann

Yes fast internet and great staff

8/10

Excellent

24 Mar 2026

vince

Perfect for my requirements

Self

10/10

Exceptional

24 Mar 2026

Venkatesh

Good

Self

2/10

Poor

19 Mar 2026

Stephanie

This place was absolutely disgusting. From the moment we arrived we contemplated returning back to the airport. Never felt so uncomfortable at a hotel, slept fully clothed, sheets yellow stained, carpet looked like it had blood stains on it, even moved the desk in-front of door because we felt so uncomfortable. Gives I’m going to get trafficked vibes. Pictures uploaded on hotels.com are completely altered from the current condition. This place isn’t even worth $50 a night and we paid almost triple. Stay far away.

Friends_and_family Friends

10/10

Exceptional

18 Mar 2026

Chikako

Room is always clean and staff is friendly. Good location. Parking is very limited space.

Partner

8/10

Excellent

18 Mar 2026

Michael

The wifi was very fast, i was surprised it watched 4k no issues, the breakfast was decent, room was okay no issues, few homeless people outside the lobby, they could do with moving them on, and tbf they did, but it took them a while.

Self

8/10

Excellent

10 Mar 2026

Howard

Clean room with comfortable bed. Free breakfast was good and location to downtown and mall excellent.

Partner

10/10

Exceptional

10 Mar 2026

Sharon

Lovely hotel. Especially the staff. Great price. Walking distance to restaurants.

Partner

8/10

Excellent

09 Mar 2026

Fifi

Nice clean hotel just a shame that the locals are idiots

Partner

2/10

Poor

08 Mar 2026

Fifi

4.30 am for Saturday and Sunday morning staff or workers were sorting bedding and the like, crashing banging of metal for at least an hour, early sat morning a gang decided to stab a 16 yr old boy so police and sirens shouting up until the bedding vans arrived, found the staff to be rude NO thank you or how can we help , room worn everywhere and needed updating … hot water didn’t reach the 5 floor told staff and said just let in run it will get hot !! It didn’t !! Toilet wouldn’t flush and bath filled up when having a shower ! Oh and the youngsters of Luton all need a form right hand and to pull there bottoms up and take those hoods down !! Apart from that it was lovely 😂

Partner

10/10

Exceptional

06 Mar 2026

Riyadh

Quick check-in

Partner

4/10

Poor

05 Mar 2026

Kapil

From outside, the building looks like abundended, like in movies, need a refresh, new paint and more cleanliness.
Breakfast starts at 7 am, but nothing happened till 07:10 am, that's why got late to my work.
Half of the stuff we're missing in breakfast bar.

Self

6/10

Pleasant

01 Mar 2026

Keeley

Ok for an overnight stay if going to the airport and the staff are friendly and helpful. However there was a constant buzzing noise in the room...and people screaming outside in the early hours.

Friends

10/10

Exceptional

28 Feb 2026

joon kul

Staff is kind and clean,will stay later.

8/10

Excellent

25 Feb 2026

Matthew

Everything was great, the breakfast was quite basic and the coffee wasn't great, but I wasn't expecting much from a free breakfast

Self

4/10

Poor

23 Feb 2026

Ann

It was very very loud in the room. I managed to close a window but I was expecting slightly more from it. Walking from train station it had a difficult access through the parking lot which dragging a suitcase was difficult. The actual room was ok - but it was a very uncomfortable sleep. Otherwise it is close to the train station which was an excellent location. Staff were nice.

Self

2/10

Poor

23 Feb 2026

Ellie

I would not recommend staying here for the airport as there’s plenty of other choices. The room was absolutely freezing, including the hallways. It could have been a one off but when speaking to staff they weren’t very helpful.