Villare Hitchin Town Centre hotel

10/10

Exceptional

20 Jul 2026

Susan

Really lovely stay in a quirky spacious room. Wonderful bathroom was a bonus. Breakfast enjoyable and all staff encountered friendly. Wonderful central position too. We would love to return.

Partner

6/10

Pleasant

19 May 2026

Vix

Parking was good. The hotel was very tired and quite dusty/cobwebs. The room we booked for 4 didn’t hve 4 beds so we were moved to a bigger room. Staff were helpful when checking in but no reception etc so seems rather strange.

Family_with_children

8/10

Excellent

19 Apr 2026

Claire

Very convenient and clean.

Partner

10/10

Exceptional

06 Apr 2026

Matthew

Ideal location for Stay in Hitchin.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Katie

Took a while to get my key from the burrito place. The room was nice enough but i struggled the sleep as there was a cigarette smoke smell coming from the landing. In the morning i had to step over a man sleeping outside my room with cigarette butts and ash all over. If I had seen him the night before this would have scared me for sure. I did message the hotel about the smell that evening, on the number they supplied, but no reply. Won't stay again as they leave the doors to the hallways open.

Self

8/10

Excellent

12 Mar 2026

Michael

Nice place to stay bang in the centre of town, property is in good condition for its age. wifi could be better i was on the first floor and didnt connect very well but apart from that was a nice place to stay

Self

8/10

Excellent

25 Feb 2026

Nigel

Clean, tidy, good bathroom , excellent shower .
Toilet seat cracked and repaired with black tape… needs replacing.
Good value for money, nice people.

Self

4/10

Poor

24 Feb 2026

David

Booked an executive room. Didn’t feel like one, furniture not matching, door key took multiple times to open door. Tatty curtains. Took two requests to replenish coffee sachets. The sun hotel next door is better value for money.

4/10

Poor

19 Feb 2026

Graham

Overall feel was very tired
Thread bare carpets, broken tiles in ensuite, broken and missing handles in bath, sticky carpet. Even the sash windows were broken and stuck 4 inches open.
I was awoken 2 nights out of 3 by delivery trucks unloading at 4am to local shops. Not good when teaching the next morning!!

Self

6/10

Pleasant

18 Feb 2026

Robert

Strange check in arrangement at the restaurant next door! No hot water in the bathroom sink. Only one cup for coffee, though a double room. Key card worked initially for the room, but then failed. No Staff around. Room was large, clean and with a good bathroom though.

Partner

4/10

Poor

04 Feb 2026

James

Feels like student accommodation…with a four poster bed. Breakfast didn’t materialise as the chef hadn’t turned in.

Business

2/10

Poor

01 Feb 2026

Michael

Room was freezing and took ages to heat up but worst was when we got up at 6am to continue our journey to London for a conference the shower didnt work at all ie no water, never mind hot water, the fixing was broken, and we had to make do with a basin wash as best as we could manage. Awful !!

Business Partner

8/10

Excellent

28 Jan 2026

Chay

The room was absolutely lovely, but hard to find a member of staff when you need one due to checking taking place via the burrito place next door. Breakfast, for the price, had a completely insufficient vegetarian offering.

Business Self

6/10

Pleasant

28 Dec 2025

Carl

Car parking was ok and off street. Hotel reception was via the front of house restaurant that wasnt advertised as belonging to the hotel.

Room has seen better days needs tlc to bring up to a good standard. Rooms was warm and the shower was good.

Partner

8/10

Excellent

21 Dec 2025

Anthony

Great location. Room did the job!

Friends_and_family Friends

10/10

Exceptional

17 Dec 2025

Conna

Room was very clean. The room has a lot of charm. Center of town . A little odd way of checking in inside of the burrito place, but unusual isn't necessarily bad.
Had a nice sized fridge. Working AC/Heating. Good size TV screen. WiFi was good. Very comfortable bed.

Partner

8/10

Excellent

02 Dec 2025

Katie

Lovely staff. Room nice.

Business

10/10

Exceptional

26 Oct 2025

Lynne

Struggled to find reception at first but it was in the Mexican cafe next door, staff were attentive, friendly and couldn’t do enough for us. First room was lovely, clean, it is a very old quirky building which I love but some may prefer more modern. We went out for the evening and didn’t return until 1am - when we found out our TV wasn’t working properly, I contacted the number on the info and they sent someone straightaway to sort out and then changed our room - we ended up in the suite with four poster bed - beautiful character period room and again staff were friendly and super helpful. Would definitely stay again if needed to and thank you again to the staff for being so accommodating.

Partner

2/10

Poor

25 Sep 2025

Richard B

First! Its not aa hotel. To access the \"hotel\" one needs to register at a Taco restaurant. The restaurant does not open until 12:00 so there is no hotel. Rooms are scatterd through several buildings scattered through an alley adjacent to the restaurant. I paid up front as I was really in need of a room. I went to one, looked in, and asked for my money back. I did not receive a penney. Its a dump, period. Expedia should be ashamed to recommend such a filthy, decrepit evdevour. It is not a hotel, period. Dump!

Business Self

10/10

Exceptional

07 Sep 2025

Gary

In the town centre, parking and excellent rooms, a must visit again

Leisure Self

10/10

Exceptional

05 Sep 2025

James

The room was very nice and staff were very pleasant. Would benefit with a reception and better signage on temporary reception.

Business Self

4/10

Poor

13 Aug 2025

Verified traveler

No shower curtain, window was stuck open and couldn't be shut, TV was ancient, mattress was like a camp bed and check in was in the Burrito shop downstairs. Lovely

Business

8/10

Excellent

04 Aug 2025

Martin

Good value for money, need to keep an eye the housekeeping though

Business

8/10

Excellent

04 Aug 2025

Martin

Good value for money, convenient

Business

8/10

Excellent

04 Aug 2025

Martin

Good value for money

Business

8/10

Excellent

04 Aug 2025

Martin

Good value for money, great location, rooms can be hit miss though do have aircon, good Wi-Fi

Business

8/10

Excellent

04 Aug 2025

Laura

Good value for money, though there was a family being homed in the room above whose kids were running around till 22:30 and after a 04:15 start could have done without that.

Business

8/10

Excellent

04 Aug 2025

Martin

Hotel doesn’t have a bar, but you’re in the middle of Hitchin! And the rooms are generally quite good value for money, some of the housekeeping could be better the Venetian blinds in my room were filthy.

Business

10/10

Exceptional

12 Jul 2025

Verified traveler

Our stay was relaxing despite the hot weather since there's an air-conditioning.

Partner

8/10

Excellent

29 Jun 2025

T

Very happy with Villare

Check in was a bit bizarre having to go to the eating outlet on the street but it worked ok. The chap was extremely helpful and carried the bags to the room. The room itself didn't seem to have hanging space but we found a deep cupboard with ironing gear, hairdryer ect and there was also a hanging rail. Bathroom was a bit cramped but everything worked fine. Slept well and car park was excellent.

Partner

10/10

Exceptional

31 May 2025

leane

Beautiful room, lovely bathroom. Service was excellent and really helpful and accommodating. Was my boyfriend’s birthday celebration and they gave us a complimentary bottle of wine which was so nice. Great location. Parking too which is great in Hitchin. Loved there was a kettle and tea facilities. Will definitely stay again.

Leisure Partner

6/10

Pleasant

26 May 2025

DAVID

Room was ok -no problem with that, but not happy at all with the choice for breakfast.
Was told there was no mushrooms, black pudding or tomatoes. Also the breakfast was not hot enough and no fruit juice.
We decided to forego breakfast on the 2nd day and went to Weatherspoons
All in all we were not happy with the service and would request a small refund

Leisure Partner

10/10

Exceptional

03 May 2025

Amndeep

I believe it was a 4 poster junior sweet which was EXCEPTIONAL AND SPACIOUS. Lovely big bath so my parter was happy.We booked last minute sparebut had a reservation of a normal double the following day. I asked to have the same room and was kindly accommodated with no extra charges which was extremely nice

Partner

10/10

Exceptional

02 May 2025

Amndeep

It was a last min booking and the junior double bridal suite was extremely nice and spacious with a huge bath so my partner was happy! Very big and had a fridge too. I did ask if we could possibly stay in the same room as we had a booking for the following day. We did stay in the same room the next day which was very nice without any extra charges. Overall happy with a fantastic sleep in the king bed.

Partner

2/10

Poor

20 Mar 2025

raith

Hotel check-in is in a burrito food restaurant. Room shower flooded. Bed sheets dirty stains. Towels dirty stains. Ive stayed in better hostels.

Business Self

8/10

Excellent

16 Mar 2025

Amndeep

Very pleased

Great location, exceptional customer service from carol and the other lady, very friendly as always. poster bed lovely spacious room and free parking. Overall satisfied.

Partner

6/10

Pleasant

09 Mar 2025

Derek

Cheap and cheerful but useful town centre location and easy free parking. A bit dated, and front door wasn’t secure but otherwise no complaints. Did what I needed for a quick overnight.

8/10

Excellent

03 Feb 2025

Martin

Very central in Hitchin so you next to everything which is very convenient, with parking, but it limited especially if you have a large vehicle.

Business

8/10

Excellent

02 Jan 2025

Chanelle

Lovely Lady. It was clean.
Please provide coffee as an alternative to tea. The pillows was the downfall sadly.
Apart from that will deffo come again in the future. It was Just the pillows

8/10

Excellent

01 Jan 2025

Verified traveler

Room for improvement.

The staff are very friendly everytime i go her with my partner. I did want a specific room but it was already occupied but the guy upgraded us to a four poster bed which was considerably nice of him and lovely gesture. The only TERRIBLY NEGATIVE thing i have to say is checkout is at 11am and there is a lady that goes around knocking on the doors profusely with a bad attitude between 30 mins before checkout reminding you how many mins youve got untill you have to leave the PREMISES! I can totally understand somebody having a \" bad day \" but in all 100% HONESTY AND TRANSPARENCY , it's happened to us everytime we have stayed there !!! I stayed on new years eve and im still tremendously baffled and shell-shocked even now writing this. My partner left for work early that morning and i was half NAKED and the woke up to the lady in my room stating i have 10 minutes to leave. Wow wow and wowww. I stay at a lot of hotels but i have never been spoken to in that manner. She will definitely DRIVE PAYING CUSTOMERS TO NOT WANT TO COME BACK !

Partner

8/10

Excellent

18 Dec 2024

Emma

Nice stay

Business Self

2/10

Poor

16 Dec 2024

Ben

Dont stay here

The rooms are out of date and the beds have BUGS on your website there is free parking with no restrictions when we got there couldnt park the van alroind not a good stay

Business

4/10

Poor

06 Nov 2024

Peter

Poor Breakfast Choice, Cold Room, Inadequate Heating, Difficult To Find Staff For Help

Business Self

4/10

Poor

02 Nov 2024

Zoe

VERY unusual check in. You have to go to the restaurant on high street. We thought it was called bella vita 🤔 but it's actually a taco restaurant. You go in there, then have no idea where to go as no signs inside the shop?

It was only as another couple were stood there looking very confused too, a lady working behind the food counter came over and took us all behind some weird saloon doors into the back room! ...it felt like you were in some sort of escape room as boxes etc everywhere?

She asked me to pay which I then replied I have already...months ago. She said oh yeah...it just made me think I wonder how many people have paid again by accident.

I had to ask her about breakfast to which she replied. There won't be any as we are so booked up
🤔 so I said well we were expecting it as when I paid it was included in the cost.

She told me to text her my bank details and they will refund me some money for the 2 breakfasts... 2 months later ....still no refund for 2 breakfasts

Friends_and_family Friends

8/10

Excellent

27 Oct 2024

Nazia

The check in staff ladies were great and very helpful.

2/10

Poor

17 Oct 2024

Trevor

No room at the inn!

From the beginning just trying to sign in on this trip was turning into a nightmare, NO payment had been received from Hotels.Com for our overnight stay so I have to say that wasn’t all Hotel Vallare fault, but they insisted that if were too stay that night I would have to pay again, even though I insisted that I had booked and paid for this via Hotels.com web site, we were on the booking in system (a piece of A4 paper) but no mention of any payment, so another payment of £82.82 was made on my debit card reluctantly, moving forward 48hrs it’s now Hotel Vallare’s to put it right after the mistake has made, sorry for our mistake we need to refund you, asking for the card details that I used to pay the extra payment (bear in mind they already had this) BUT stating the last four numbers of the card that I used totally incorrect from the one actually used, but would not listen to the fact that this was incorrect and insisted that he was, at the same time I was talking to Hotels.com good old AI robot what a complete waste of space that is after 45 minutes it says I’m sorry I can’t help with your enquiry. I will have to send it to the back office team, they didn’t do much better two days later, they told me I’d cancelled the room and that they couldn’t help me.
So my next step was on the advice of my Bank was to do a charge back as I was getting no corporation from either this is what I did, And then all of a sudden, out of the blue hotel, Valerie found the right card and refunded.

Partner

10/10

Exceptional

15 Oct 2024

Michael

Excellent location, very helpful staff

6/10

Pleasant

01 Oct 2024

Graham

Booking in was terrible having to wait for people to be served in the burrito bar. Overflowing rubbish skip outside window, broken glass littering the parking area.

Partner

10/10

Exceptional

01 Sep 2024

Ethel

Friendly hotel convenient in the heart of hitchin

Leisure

10/10

Exceptional

26 Aug 2024

Richard

Shabby dirty needs a massive update and was only worth £50.00 at the most , disgusting don't book there and breakfast an extra £16.00

Leisure Partner

10/10

Exceptional

19 Aug 2024

david

very good

Partner

10/10

Exceptional

15 Aug 2024

Simon

Poor WiFi in room

Leisure Self

10/10

Exceptional

02 Aug 2024

RAYNOR

Right in the middle of the little village really nice

Business_and_leisure

10/10

Exceptional

28 Jul 2024

Sarah

We had a short break at the hotel and we would recommend staying here. The rooms are spacious and clean with the convenience of being in the centre of Hitchin.

The staff cannot do enough for you and we would book to come to the hotel again.

Business_and_leisure Family

8/10

Excellent

26 Jul 2024

Cristian

All good for one night

Better than expected

Business

10/10

Exceptional

26 Jul 2024

John

👌

Room was excellent very spacious
And staff very helpful

Business

10/10

Exceptional

23 Jul 2024

Richard

Great value for money, comfy bed with air con and large TV. The only negative was there’s an emergency exit sign in the room which lights up so bright at night it’s like having the main light on. I was so tired I just slept through it though

Self

8/10

Excellent

23 Jul 2024

Maureen

Our bedroom was clean.the twin beds were comfortable. The bathroom with a shower was excellent. Bathroom clean with sha.poo and wash liquids. Only problem wiold be trying to return keys the next day. A better system be ideal.

Leisure Partner

6/10

Pleasant

21 Jul 2024

Verified traveler

Central to town , a bit noisy till about 2 am . It’s ok and reasonable

Leisure Self

4/10

Poor

17 Jul 2024

Tanika

Check in took place in a very hot takeaway restaurant and the shopworker had to call for the person checking us in while we waited. This was very uncomfortable.

The first thing I noticed was how flimsy the outside door looked and the 1nd thing was how musty the room smelled.

The room was big and although very dated, not obviously dirty but the windowsills were covered in cobwebs and the bathroom was the source of most of the musty smell, with mold on the shower and ceiling and a toilet with an ill fitting seat.

The room was cheap, and in a good location. Unfortunately that also means that it is noisy until very early in the morning.

Positive points for having a mini fridge that was actually cold and for the room being a decent temperature which was lucky as I slept on top of the sheets.

Business_and_leisure Self

2/10

Poor

16 Jul 2024

Verified traveler

Unhappy with hotel

We was very disappointed when we entered the main door to the stairs of the building. There was an old dirty smell and entering our room it was very shabby, tired, and unclean. Although the building is Oldie worldly, the furniture was also old. The tired and dirty room let our stay down. The curtains were torn and not even hung properly. The carpet was worn in areas and tired. The bedding although washed, had old blood stains and other stain on the quilt. There were lots of cobwebs on the radiator, and dust on the skirting boards and around the edge of the carpet. The bathroom was small and for short people. Myself and my husband are tall and struggled with the limited space to get into the shower. Once in the shower if you are over 5 foot 4 you are bent over in the shower. You couldn’t flush the toilet for at least 20-30 after previously flushing.
This spoilt our 3 day stay in Hitchin.
Unfortunately once there at the Villare hotel and paid for our room then shown to our room we were not happy.
We did try to booking into the premier inn after arriving at the Villare hotel but it was fully booked. I will definitely not be booking Villare hotel again.

Partner

2/10

Poor

14 Jul 2024

James

Avoid unless paralytic so you dont notice the bad

We checked in by going into the Mexican fast food restaurant next door and shown to our room.
Very basic with too long curtains that I tripped on and they had holes in the blackout lining.
The “hotel” appears like it’s being left to rot as it looks to be getting a steady income from refugees.
The walls are paper thin and all the car noise could be heard from outside.
My favourite part was that check out was at 11am according to the website. At just past 10am we got a knock in our door to ask when we were planning to check out. I had an alarm set for 10:30 so to have this wake up call was not great.
We got dressed and left to find that no one was around anymore to check us out and as the Mexican restaurant was closed we tried the two mobile numbers multiple times and no one answered.
Awful all round. I’d stay in the premier inn.

Partner

6/10

Pleasant

06 Jul 2024

Dave

Average

Could be so much better, my curtains didn't shut properly. The lights still had tape around them, room didn't get cleaned daily but location is brilliant with free parking and breakfast which wasn't great. Needs more staff. Would I stay again..... probably

4/10

Poor

05 Jul 2024

Alan Roy

Noise from other rooms. Sounded like Social Housing. No breakfast available even though requested. Room not resupplied daily.

Leisure Partner

10/10

Exceptional

05 Jul 2024

Stephen

Great room and 4 poster bed with comfy mattress

6/10

Pleasant

04 Jul 2024

Gordon

A nice period property with traditional furniture

Leisure Family

8/10

Excellent

04 Jul 2024

Brendan

Clean and comfortable but very dated and very tight parking.

Business

10/10

Exceptional

30 Jun 2024

Karen

Clean. Good location. Simple check in.

Leisure Family

10/10

Exceptional

28 Jun 2024

Michael

Right in the Town centre, lovely big bed safe parking

Leisure Partner

8/10

Excellent

23 Jun 2024

Jane

The room was clean but could do with an update there was no bin in the room for teabags and bits the air conditioner worked very well and the hot water wasn’t very hot although they are minor things it did not effect our stay.

Leisure Partner

8/10

Excellent

20 Jun 2024

Linda

Idiosyncratic but good value and excellent locatio

Quite odd in that the hotel doesn’t appear to have a reception. Check-in was in the adjacent burrito restaurant. Not a problem, just odd. Only contact number is a mobile phone which isn’t answered.
No shower curtain which probably explains the rather sad state of the bottom of the bathroom door.
We hadn’t booked breakfast but we didn’t see a restaurant in the hotel anyway.
On the plus side very centrally situated in what surprised us by being a really lovely town with great places to eat and drink and certainly good value for the price paid.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2024

John

Hitchen stop over

Great location, steep stairs up to room, step up into en suite could be labelled with bith stubbed our toes once. Unable to use the photo system once again.

Business Partner

6/10

Pleasant

09 Jun 2024

Mark

Good value. Poor quality curtains with holes in made it difficult to sleep in when the sun rose in the morning.

Leisure Family

8/10

Excellent

09 Jun 2024

Brian

We enjoyed our stay in hitchin x it was clean and tidy the staff were very friendly and helpful

Leisure

4/10

Poor

09 Jun 2024

Hendrick

Close by was convient! But my experience of trying to check in wasn't great I had come in the previous day to confirm I could get a early check and was told to call the number on the window of the cafe before as it's a shared check n cafe so it's not an 24hr open reception I had no response on the number so had to go to my event without checking in and attempted to sort checking in over the phone! I eventually had a call back and arranged a way of getting my key card my experience was very stressful!

8/10

Excellent

04 Jun 2024

Stephen

Hotel full of tradition and character. Great location
Bedding could be improved. Sheets were not good quality and the pillows were soft and lumpy.

Partner

10/10

Exceptional

02 Jun 2024

Martin

Excellent room

Very clean room. Nice and local to amenities. Breakfast was lovely too!!

Partner

4/10

Poor

27 May 2024

Gary

Very dated room air con not working very noisy bins being emptied at 3am bed uncomfortable very small duvet struggle to cover 2 people would not stay again

Partner

4/10

Poor

25 May 2024

Helen

No formal reception. Instead get key from Burrito cafe. Waited while staff sorted a room for me as Expedia hadn’t let them know of my booking and I was told they were fully booked. Didn’t like waiting in a pungent eating area, with my clothes for the evening in my hand.
Was given a spacious room on second floor, in the eaves of the building. It was basic, but functional, although one of the curtain poles was held on with sellotape.
Hot and cold taps reversed on bath and no hot water. Cracks in tiles on bathroom floor, stepped on sharp fragment. Carpet very worn on stairs.
Breakfast not served until 9 on Saturdays which was too late as I left at 8.

Leisure Self

10/10

Exceptional

17 May 2024

Hannah

Very good value for money

Really friendly staff, beds were comfortable and perfect location’

Partner

10/10

Exceptional

13 May 2024

Michael

Very pleased with everything except the aircon remote didn't work, which due to the hot weather made the roomn uncomfortable to sleep in. Everything else excellent.

Leisure Partner

8/10

Excellent

09 May 2024

Catherine

Great location

Very friendly staff great location in heart of Hitchin. Loved the bedroom with four poster. Bathroom needs a little TLC but overall really good would stay again

Partner

2/10

Poor

19 Dec 2022

derek

i didn't like it because i didn't get to stay there i cdn't check in as the hotel was closed pathetic we had to book in at another hotel which cost £140 which i expect you to reimburse as there was a breach of contract

Leisure Family

4/10

Poor

11 Dec 2022

I

Hotel was ok , service check in was all good , parking was a bonus , The hotel location is great , in the centre of town. Breakfast was good. The thing that let the hotel down was on one of the coldest days of the year the heating in the room didn't work so we were freezing cold.

Partner

4/10

Poor

10 Dec 2022

HOWARD

Best go elsewhere

It is just not clean and room was cold

Business

10/10

Exceptional

04 Dec 2022

Alana

Was really happy with the hole hotel absolutely gorgeous will be booking again really soon for the weekend ,
Thank u to the staff x

Leisure Partner

4/10

Poor

30 Oct 2022

Warwick

Plumbing system in room 12 did not finction this very disconcerting

Friends_and_family Family

10/10

Exceptional

17 Oct 2022

Christopher

Great Hotel

Location of the hotel was perfect as just outside from the Town Square. Check in was nice and informative. The room was spacious, very clean well presented.
No issues throughout the stay.
We had breakfast included, and the food was good, it was shame that there was not a big variety in options.
A few guests did complain of noise from across the road on the Saturday night but we did not hear this.

Partner

6/10

Pleasant

23 Sep 2022

Mary

Warm and friendly welcome. The décor is like a stately home which I liked and is a nice change from the usual. The place seems in need of repairs though and in the first room I had, the toilet didn't flush. I was changed to another room and on the second night I came back to find there had been a leak from above onto the bedside table and lamp and all down the wall. Also the curtain ties needed replacing, the lever on the tap was missing as was the sink plug and the glass of the toothbrush holder. The breakfast was nice although there was no decaf and the sausage was basic. It is very well located right next to the historic main square although it was rather loud on the Saturday evening because of the music from a bar on that road. Overall it was fine for the price, good service and breakfast.

Leisure Self

4/10

Poor

29 Aug 2022

Verified traveler

Really disappointing

Overall was pretty disappointed considering it cost us over £120 for one night.

The check-in process was non-existent, the restaurant was closed so we were left waiting outside on the street until someone could come and let us in (not sure why it was closed, we arrived at 6pm on a Friday evening).

The room was really tired with lots of things not working (batteries in remote control, curtain pulls etc.) - it feels like it hasn't been updated in about 30 years.

There was a weird smell (slightly sewagey) in the bathroom, and the room was REALLY noisy - there is a bar right across the road that plays really loud music until 2am, and the door to the corridor has absolutely no soundproofing, so you can hear everything that goes on.

Finally, and most importantly, the mattress was really uncomfortable - they've clearly tried to extend its life by adding a mattress topper/futon, but it's really uncomfortable to sleep on.

Partner

6/10

Pleasant

30 Jul 2022

Brian

Few days away

Nice room but unpractical entrance town suite low door and step in .
Breakfast paid for but never taken as was too early

Partner

8/10

Excellent

16 Jul 2022

Neil

Sleeping in an old shop?

Room 5 seems to have been a shop previously owing to lots of window, thankfully now frosted. Breakfast was good, coffee especially good. Parking was a real bonus.

Self

10/10

Exceptional

10 Jul 2022

Daniel

nice staff and good room for what we paid

Partner

4/10

Poor

04 Jul 2022

clair

Lots of small problems added up a great location

This was a very dated hotel, there was a lot of small things that added up. The check in process was to be handed a card and some vague directions, we then had to go back as \"there is a knack\" to opening the door she then demonstrated, ripped and old furniture out side the door. A shower that the door bangs on the sink when you open it. No hair dryer. We woke in the morning- early becouse the broken blind let in all the light with no idea what time breakfast was, this isnt on the web site, no welcome pack in the room and as stated it was more of been handed a card as check in. So becouse there was only 2 small sachets of milk in the room for tea making and 1 glass we went out to a coffee shop to get a drink, we then couldnt get back in the building becouse the swipe to the out side door didnt work, after 10 minutes of trying it and knocking we went back out for another coffee untill there was life in the place. On our return it appeared breakfast was running so we went in to the restaurant and were told there was no option for a cooked breakfast it was just if you wanted one, so we had one but it was a poor and limited breakfast, 1 sausage 1 egg dont like beans so they were left, no tomatoes ect no choice of fruit juice just orange, tea was stewed in a comunal pot no choice of other teas. There were some good points the bed was comfortable and the location was great but for the cost £175 per night would not return

Partner

6/10

Pleasant

26 Jun 2022

andy

Different

A very old building which makes it interesting but challenging and somewhat dates. Lovely breakfast!

Partner

6/10

Pleasant

07 Jun 2022

piers

Disappointed

Room not very clean, not vacuumed at all, see photos. Spa bath didn’t work. Strange kitchen in room, tatty old furnishings. No wardrobes or even a hanger? Two old sofas outside in the carpark. Breakfast was average choice of fry up or bacon sandwich, is what i was offered, tea ,coffee , orange juice, butter and condiments on a table to help yourself, no glass for juice.

All in all not worth 83 pounds

Business

10/10

Exceptional

24 Apr 2022

Mel

We booked the honeymoon suite to celebrate our 10 year Anniversary and our stay was perfect. Traditional setting big TV lovely en-suite. The room was perfect the breakfast was lovely too!

Leisure Partner

10/10

Exceptional

24 Apr 2022

Richard

Hotel rooms are great. Beds are extremely comfortable and air conditioning in the room is handy. Location in the centre of town is excellent as well 👍.

Business

4/10

Poor

22 Apr 2022

Verified traveler

On arrival to the room there was mechanical equipment left on the floor and a dirty mug left in the sink. Overall cleanliness was not of a high standard

Business

6/10

Pleasant

14 Mar 2022

ELAINE

Hitchin break

The checkin needs changing we stood outside the property in the rain for more than 5mins untill someone answered the door checkin was slow and arduous the room was clean but very dated the breakfast was good the hotel is in a good location and Hitchin is a nice town.

Partner