Name: Cromwell Hotel Stevenage
Address: High Street, Old Town, Stevenage, Stevenage, SG1 3AZ, GB

6/10

Pleasant

22 Jul 2026

Keegan

Decent enough hotel but it was during the heatwave and the rooms were too warm, could not open the windows much due to the limiter.

Business

10/10

Exceptional

17 Jul 2026

Tina

Room was lovely :) Staff were really nice and helpful . The only downside was it was 33 degrees outside and there was only 1 small fan apart from that we had an amazing weekend

Family

4/10

Poor

17 Jul 2026

Tammie

Hotel and staff lovely, very clean, friendly staff, room good. Restful stay, no. We stayed from Friday to Sunday, and there is clubs right across from the hotel, the noise was horrible. No sleep until 4am both night, only to be up again at 6am for early starts. Absolutely shattered was an understatement. Such a shame as it’s a lovely place.

Partner

10/10

Exceptional

13 Jul 2026

Debbie

I had a really relaxing time and parking was brilliant. Really lovely staff.

Self

10/10

Exceptional

12 Jul 2026

Louise

Great hotel but I pressume because of its age this was the reason for no air con. The fan provided just circulated warm air, but it was 34° outside. This would not stop me from booking again. Breakfast was lovely, fresh and plenty of choice

Partner

6/10

Pleasant

12 Jul 2026

sian

Absolutely boiling in the room
1 tiny fan which did nothing

Family

10/10

Exceptional

30 Jun 2026

Michael

Excellent location and lovely premises. The restaurant was first rate as well.

Partner

6/10

Pleasant

14 Jun 2026

steve

Ok stay but I don’t think we will hurry back. Rooms were nice but a bit noisy and breakfast

6/10

Pleasant

30 Apr 2026

Roger

Bit of a trek to some of the rooms

Friends_and_family Friends

8/10

Excellent

27 Apr 2026

Tim

Nice hotel in lovely area of Stevenage. Good sized car park, room spacious and clean as were all areas of the hotel. Breakfast was a disappointment, sausages and bacon anemic so not very appealing..toast for me!

Partner

10/10

Exceptional

10 Apr 2026

Janis

Excellent location, many bars restaurants and food shopping around.

Business

10/10

Exceptional

06 Apr 2026

Jane

We had a lovely stay at the hotel, always clean and friendly staff.

6/10

Pleasant

23 Mar 2026

Wan Li

Room was really hot, dark room. Hotel had carpark but the turning can be easily missed. Convenient outside with a tesco express just opposite.

Business

10/10

Exceptional

20 Mar 2026

LEE

Na

Business

4/10

Poor

18 Mar 2026

Katherine

We stayed in room 105, which was a double room. The room was clean although boiling hot when we got there as the thermostat was on the highest setting. We turned it right down but it took a long time to get anywhere near cool enough to sleep (and it wasn't a warm night). We couldn't open the window as there was a huge fan or air-conditioning unit right up under the window which made a loud droning noise all night long. It was unbearable. Even with the window shut it was loud and we got no sleep. We stay at the Cromwell fairly often, but won't be staying there again after this experience. We had a four hour drive the following morning and were exhausted from lack of sleep.

Partner

6/10

Pleasant

08 Feb 2026

Wan Li

More lighting in the room, better ventilation

8/10

Excellent

27 Dec 2025

liz

Stayed at the Cromwell for two nights. When I arrive there was a sign on the desk saying for assistance go to the restaurant. The hotel room it's self was lovely and a very comfortable bed. The only thing I did notice was the yellow blanket at the bottom of the bed had some stains all over it. Other than that I had a very lovely stay and definitely be back

Self

6/10

Pleasant

17 Dec 2025

Dhanuka

We recently stayed at The Cromwell and, aside from one very disappointing incident, our experience was largely positive. On arrival we received a complimentary room upgrade, the room was lovely, and breakfast at Rump & Wade was excellent with attentive staff.

Unfortunately, on 13th December, my partner and I were spoken to in an aggressive and completely unacceptable manner by the Night Manager. When returning to the hotel, we had to pass through a crowd outside the entrance and were shouted at despite calmly explaining that we were hotel guests. The tone and language used were alarming, unprofessional, and entirely unwarranted.

This behaviour was particularly disappointing given how courteous and professional all other staff members were during our stay. I have already spoken directly with the Hotel Manager regarding this incident, but felt it important to share our experience here as well.

Partner

8/10

Excellent

29 Oct 2025

STEVEN

Check in was smooth. The room was clean and well presented. The thermostat was tricky to understand as we wanted to turn up the heating. Bed was very comfortable as far as we were concerned although the softness may not be to every ones liking. Breakfast was laid out well (buffet) and there was as much as you could eat. One thing that was dissapointing was the plates were cold which is a no no when serving up your breakfast as sometimes with a buffet you spend quite a bit of time wating for toast etc. Overall a good experience.

8/10

Excellent

26 Oct 2025

Peter

Nice Hotel

Executive double room good. Tasty breakfast. Nice location

Partner

10/10

Exceptional

15 Oct 2025

Robert

Room was spotless and whole hotel is charming

Business Self

8/10

Excellent

15 Oct 2025

Jane

Parking good, room really nice but got a room on the front of the hotel which os very noisy after requesting a quiet room

Business

6/10

Pleasant

12 Sep 2025

Simon

We were told at check in that we had been upgraded to a family room. It wasn't an upgrade, there was an extra single bed. The main bed was quite small, we would have preferred to have kept the original arrangement.

Partner

10/10

Exceptional

30 Aug 2025

Verified traveler

Exceptional ! The staff really make you feel at ease and help the best way they can to accommodate your needs.

Partner

10/10

Exceptional

20 Aug 2025

Maria A

Cozy Hotel

I stayed in two different rooms between two nights. Both were very comfy, although the second one - the single twin bed - did not have an air conditioning unit even though they did provide a fan. Reception was friendly and helpful, breakfast was good with eggs and hash browns I could eat as a vegetarian, and there were nice event spaces and a front patio as well. I was there for a friend's wedding that took place nearby and was happy this was the hotel she chose.

Self

6/10

Pleasant

15 Aug 2025

Andy

It’s a frustrating review, the hotel is lovely, the staff were on point and the attached bar and restaurant both excellent.

Sadly, I had a terrible nights sleep due to the almost unbearable temperature of the room.

I’ve never stayed anywhere quite like it, the inch opening of the window and small fan provided dud nothing to make it any better.

A lovely hotel,

Business

8/10

Excellent

10 Aug 2025

Lucy

Executive room only has a small double bed

The room was clean and well sized, as was the bathroom. We had upgraded to the executive room as the description said that it was a Queen bed, but it wasn't. It was just a double, not even king-size, and fairly uncomfortable at that. Consequently we had a pretty rubbish night's sleep.

Partner

6/10

Pleasant

10 Aug 2025

Clementene

Terrible check in, unprofessional, one member of staff stormed off leaving another to deal with us. Clearly having personal issues with each other.

Friends_and_family Family

6/10

Pleasant

10 Aug 2025

Verified traveler

A ‘good’ hotel

Great location and the hotel has all amenities to be a really great hotel however, room was so hot, air con machine provided but it was so loud we barely slept. Restaurant is a great space but cooked breakfast was cold, only the manager and one other staff were able to help with requests all other junior staff were slightly unaware of the options available in the restaurant when asked they’re reply on where to order fried eggs it was “I’ll get my manager”. Just a few small touches regarding service however as mentioned it has all the amenities to be a brilliant hotel.

Partner

6/10

Pleasant

03 Aug 2025

Nicholas

Comfy bed but room was way too hot to sleep

Staff and service was amazing, bed comfy but room was stifling hot even with a portable air conditioning unit as the window doesn’t open wide enough for the hot air to be let out, so although the bed was extremely comfy I couldn’t manage any sleep. The bathroom flooded as I took a shower because the shower screen is not sufficient and I had to leave all the towels on the floor to absorb the water.

Business

10/10

Exceptional

10 Jul 2025

Verified traveler

Overnight stay

Beautiful room in the old town, 24hr check in service and a wonderful included breakfast.

Partner

8/10

Excellent

06 Jul 2025

Verified traveler

Lovely stay

Room was a little too warm but generally clean and comfortable with everything needed.

Self

10/10

Exceptional

29 Jun 2025

David

Nice place

Great evening … very hot , but I slept… noisy on the street, but I slept … my wife struggled with the road / people noise

Partner

4/10

Poor

22 Jun 2025

Johanna

Rude staff

8/10

Excellent

14 Jun 2025

Steven

Good hotel well appointed

Business

10/10

Exceptional

12 Jun 2025

Lindsey

Room is beautiful, clean and nicely furnished. Quiet and bed comfy.

Business

10/10

Exceptional

11 Jun 2025

Alexander

Everyone who worked there was really nice. Little hard to find a shop open in the evening so just be prepped. I’m sure they have extra food at the hotel

10/10

Exceptional

04 Jun 2025

John

A Gem in Old Town Stevnage

Excellent Hotel in a great location .

Self

10/10

Exceptional

29 May 2025

Isabelle

Great option

Business Self

10/10

Exceptional

27 May 2025

Emma

Was a lovely hotel, stayed there as it was a freinds wedding and theplace was beautiful

Friends_and_family Friends

8/10

Excellent

23 May 2025

jeff

The staff were friendly and helpful. Good parking. The food was well cooked and served. We don't like buffet breakfast but it was hot and well displayed.

Leisure Family

6/10

Pleasant

19 May 2025

Claire

Mixed review

Check-in started off a bit frustrating, as the reception was unmanned and we had to wait a little while to find someone. That said, once we were attended to, the staff were exceptionally friendly and helpful throughout our stay.

We were told around 8 p.m. that the hotel bar would open at 11 p.m. when the night team arrived. Not a major issue, but it meant a late-night dash to Tescos opposite for a bottle of wine instead.

The bedroom itself was lovey - comfortable and nicely decorated. I even liked the pillow so much I ordered one from the website! However, the room was a bit too warm, but things went downhill from there.

Our view was directly onto the hotel’s extraction ducting. While the room came with a fan and we opened the window to cool down, the night-time noise from the ducts was loud and persistent, leading to a really poor night’s sleep.

To top it off, the room seemed set up for just one guest, with a small double bed - not what I had booked.

Partner

10/10

Exceptional

10 May 2025

Mark

Lovely comfortable hotel. Only thing to be aware of is the lack of lift if you have luggage or mobility concerns. Other than that nothing to fault

Leisure Partner

4/10

Poor

08 May 2025

Stuart

Handy for the nearby bars and restaurants, the rooms are hot, the soap dispensers are fragile and the the toilet roll holder fell off

10/10

Exceptional

06 Apr 2025

Jacky

Great hotel. Lively location.

Partner

10/10

Exceptional

06 Apr 2025

Mrs Terry

Great stay

We have stayed before and each time the hotel is friendly and beautifully maintained and comfortable and the staff cannot do enough. Enjoyed out stay even though a bit of a sad time for us, scattering ashes of my mum, but the hotel made it a happy experince.

Partner

8/10

Excellent

24 Mar 2025

Julian

Good

10/10

Exceptional

18 Mar 2025

Jane L

Love The Hotel Cromwell

Lovely receptionist when I checked in and then more help at the front desk when I needed it. Excellent accommodation, I'd go back!

Self

8/10

Excellent

05 Mar 2025

Richard

Staff unfriendly

Friends_and_family Family

6/10

Pleasant

24 Feb 2025

Verified traveler

Poor mattress

Bed mattress was really soft with prominent bed springs. Didn't sleep well at all

Business

8/10

Excellent

22 Feb 2025

Bryan

Nice old place - could do with a lift to the upper floor!

10/10

Exceptional

15 Feb 2025

Rudi

The hotel was very nice . It was quiet and the bath and shower were excellent. Would definitely stay here again.

Partner

10/10

Exceptional

13 Feb 2025

Kris

No problems, would stay again.

Great hotel, no complaints, would stay again.

Well situated for restaurants and bars.

No problems with parking.

Business

10/10

Exceptional

09 Feb 2025

Emma

Top class hotel

Lovely hotel , very clean , rooms are a good size . The restaurant food was delicious and all the staff were very friendly and professional . Will definitely stay here again .

Partner

10/10

Exceptional

01 Feb 2025

Maxine

Pillows smelt. Need to use a different cleaning products
Wallpaper needscredoing. Joins on show

Partner

10/10

Exceptional

26 Jan 2025

C

Nice stay 1 night. Easy parking and dining. Only thing I would say is that there is not enough hooks or towel rails to hang towels and there is not enough surface area to put toiletries etc so it's a bit of a juggling act on the bathroom.

Leisure Family

8/10

Excellent

25 Jan 2025

Paul

Great and convenientm ticks the boxes nicely.

Business Self

8/10

Excellent

23 Jan 2025

Verified traveler

Nice breakfast and room

overall stay was comfortable. Lots of food options in walking distance

Partner

6/10

Pleasant

19 Jan 2025

Caroline

Inconsiderate hotel guests!

Hotel & staff were lovely but unfortunately some very inconsiderate hotel guests woke me up at 3.15am talking extremely loudly outside my room & banging doors!!
I was attending an intensive course the following day so not ideal - some people can be so rude!!

Self

6/10

Pleasant

11 Dec 2024

Roy

Every thing was good , apart from the room not being cleaned from the first night?

Business

8/10

Excellent

08 Dec 2024

keith

Noisy & tepid

Great location in the old town, alot of bars & eateries to choose from.
Nice (small) double room, hotel was in good condition & appeared clean. Xmas guests coming back from having fun at 2.30am until 4.30am was challenging, but not the fault of the hotel just poorly educated people without consideration for others.
Other gripe was only 1 set of towels in the double room, took 3 requests across 2 hours to get the additional, buffet breakfast was tepid at best, spirit burners used to keep bacon etc. warm are not good enough. This was very disappointing along with a non existent bread selection. Cheap sliced white & brown for self toasting is inadequate in our opinion.

Partner

8/10

Excellent

04 Dec 2024

Steven

Avoid 141

Room 141 next to Laundry room so incredible noise in the morning from 5.45am
No-one on reception at 8.30 to complain to!

Business

10/10

Exceptional

23 Nov 2024

Samantha

Great place to stay

Really lovely room. Comfy beds and pillows. Water is boiling. Lighting could be better at the bed end of the room as with all lights on it’s still dark.

Room was spotless and well decorated. Breakfast was great and plentiful. Parking is free.

Partner

10/10

Exceptional

18 Nov 2024

Amarjit

Service and Location

Business Self

10/10

Exceptional

12 Nov 2024

Derek

I stay at the Cromwell whenever I am in Stevenage. The hotel is clean and comfortable. Staff are professional. The parking is very convenient and the location is close to shops and dining.

Leisure

10/10

Exceptional

20 Oct 2024

Alexandra

First time we had stayed here. Friendly and professional reception staff. Very helpful and booked a taxi for us for later that evening. Nothing was too much trouble. Long walk to bedroom. Very clean and spacious room. Comfortable bed . Plenty of room for storage. Tea and coffee facilities. Lovely bar area but had to get a drink from another area due to a private event. Lots of parking. Easy to check out.

Leisure Family

8/10

Excellent

14 Oct 2024

Emily

Great place to stopover for a night, conveniently located fairly close to the train station.

Leisure Partner

8/10

Excellent

13 Oct 2024

Michael

Having originally come from Stevenage it was nostalgic for me to stay at the Cromwell,as when I was younger it was considered a posh place to stay considering all the history it was also one of the first places I had an alcoholic drink when I was of legal age ,so it was a a full circle event for me .would recommend this place to anyone wanting a comfortable stay at a fantastic location you won’t regret it.

Leisure Self

10/10

Exceptional

24 Sep 2024

Alyssa-Sue

The decor was what drew my eye when looking to book a hotel here.
Every member of staff was polite and courteous. The breakfast was well appointed. The room I was assigned was comfortable and clean, well designed and really felt like a guest bedroom at a friend's house v a sterile hotel.
Will definitely be back!

Leisure Partner

10/10

Exceptional

22 Sep 2024

STEPHEN

Very friendly and efficient staff. High quality through out visit.

Friends_and_family Friends

10/10

Exceptional

18 Sep 2024

Roxanna

Comfortable, spacious and quiet room. Convenient location. Brasserie next door. Helpful, polite staff.

Business Self

8/10

Excellent

15 Sep 2024

Kim

Nice hotel but a few issues!

Small room with a very small double bed.
Nice room and bathroom though.
We’d stayed here before and had a much bigger and nicer room with a bigger bed for no extra money last time …..so I guess it’s pot luck.
We are in 105 - and didn’t get much sleep as the floorboards above us were creaking all night. I assume it was a walk way but it was not good .
It’s a lovely old building so maybe we should expect it but at £104 per night, I had at least expected sleep!

If we stay again I will check out the room first .

Partner

10/10

Exceptional

14 Sep 2024

Sylwia

We always have a great time staying in that place. Rooms are beautiful and servis is excellent. Highly recommend.

Partner

10/10

Exceptional

10 Sep 2024

Lorraine

Cosy and friendly

Absolutely wonderful!
Phenomenal staff across the board

Friends_and_family Friends

6/10

Pleasant

09 Sep 2024

Verified traveler

Nice but noisy

Really nice hotel, room was spacious, clean and well equipped.
Our room was on the front of the building, opposite a number of lively pubs and the noise from these was unbelievable. It did quieten down about midnight but ramped up again about 2am when the premises closed.

Partner

10/10

Exceptional

05 Aug 2024

SIMON

Night in Stevenage

A welcoming nice hotel. The staff very helpful and the reception staff were very good sorting out my booking error. I would highly recommend this hotel.

Partner

10/10

Exceptional

28 Jul 2024

david

Stop over

Stop over excellent location friendly staff plenty of places to eat and drink

Partner

6/10

Pleasant

29 Jun 2024

Sinead

Hotel is lovely but hotel room was absolutely roasting on the second floor so we barely slept despite there being a fan

6/10

Pleasant

17 Jun 2024

Barbie

Dog tolerant

Dog tolerant, not dog friendly. So many rules.
Had awful nights sleep due firstly to inconsiderate guests shouting to each other in the corridors at 2:30am. Then outside a rave seemed to have ensued with loud voices, loud music and car horns constantly til 4:10am.
It has put me off staying again even without the dog.

Partner

8/10

Excellent

12 Jun 2024

Hannah

I liked the feel of the hotel. Service at breakfast was excellent

Business

10/10

Exceptional

03 Jun 2024

Cynthia

A lovely pleasant surprise! Beautiful hotel rich with history

10/10

Exceptional

26 May 2024

Jim

Great nights stay

I have to say I was nervous at turning up at 10.40 at night but check in was so so easy and natural. The room was great and the hotel full of history back to 1770. If you have a chance, stay here

Friends_and_family Family

10/10

Exceptional

17 May 2024

Louise

Lovely hotel. Staff are amazing. Some
Rooms can get quite warm but don’t let this influence your decision to stay in this fantastic place.

Leisure Family

8/10

Excellent

14 May 2024

Caroline

Lovely hotel, great location but could do better

No lift to rooms, not too much of a problem for us as only one flight of stairs. Room was very large and bed comfortable but was so hot, no air con on a very hot day which is understandable in England but the radiators were on. Biggest disappointment for us was breakfast, all self service and the cooked items looked like they had hardly seen the pan. For the price would have expected some cooked to order items.

Partner

8/10

Excellent

28 Apr 2024

Mary

Weekend stay

Lovely large room but disappointed about the size of the small double bed.
Room was also very hot in the mornings.
Tea and coffee refreshments were not topped up during our stay.
Apart from the above comments a lovely hotel with lots of character.

Partner

4/10

Poor

31 Mar 2024

J

People below us in hotel where shouting & banging doors at 5am we rang reception but no answer.
Breakfast was like watching Fawlty Towers

Friends_and_family Family

8/10

Excellent

30 Mar 2024

Martin

All good

8/10

Excellent

28 Mar 2024

Tanika

The single room is reasonably priced, clean and more spacious than expected. The room was unbearably hot for most of the night. However, preferable to being too cold. View of the carpark though. Not a problem if only there to sleep. Bathroom is lovely, water pressure strong.

Business_and_leisure Self

8/10

Excellent

17 Mar 2024

Caroline

Very comfy bed & friendly staff.
Unfortunately a noisy night due to a party!

Self

10/10

Exceptional

11 Feb 2024

Verified traveler

Perfect stay.

Lovely hotel and room. Faultless.

Partner

10/10

Exceptional

03 Feb 2024

Iain

Lovely place to stay. Thank you.

Leisure Partner

10/10

Exceptional

27 Jan 2024

Janet

The only thing for me was the heat inbthe room over night , it was too hot

2/10

Poor

16 Jan 2024

Elizabeth

Nice hotel-immensely disappointed with service

The hotel was lovely - very comfortable and charming. However, it was very difficult to get a parking space in the hotel car park. After I got home I received a parking fine for using their car park. I am appealing this fine. They never asked me for a registration number when I checked in.

Additionally I had to leave the hotel one day early and as I had already paid in advance through Hotels.com the hotel was unable to issue a refund and told me to contact Hotels.com. Then they would not cooperate with hotels.com to grant me the refund.

10/10

Exceptional

27 Dec 2023

Hayley

Lovely hotel, would recommend

Had a very comfortable stay here. The room and communal areas are decorated beautifully and the staff were welcoming. Would definitely stay again :)

Partner

10/10

Exceptional

26 Dec 2023

Edward

Wonderful in every way

Best hotel we’ve stayed at in some time. Only downside -but personal to us, was no lift or walk-in shower.

I’m waiting for hip operation, but I managed anyway and it was worth it.

Wonderful location, staff foo etc. can’t fault it

Partner

10/10

Exceptional

06 Dec 2023

jennifer

Beautiful place to stay

Beautiful hotel, lovely helpful and friendly staff. The room was a great size, clean and tidy. The wall lights meant some areas where a little dark, but having an ouside window brightened one end.

The only complaint was our room was a very long walk from reception, but signs were clear.

Friends_and_family Family

8/10

Excellent

03 Nov 2023

Andrew

Good

Nice little hotel, couple of small niggles. Although the parking is free, the sign on the way in says full, you then have to drive around the back and go in the exit. Another annoying factor is the hotel has no lifts and the room was a long walk up and down stairs with cases. The restaurant is also in the building next door. Other than that a nice clean and quiet hotel, would stay again.

Business

10/10

Exceptional

19 Oct 2023

Corinne

Lovely old hotel and great staff

8/10

Excellent

10 Oct 2023

Teresa

Good break

Hotel is great and in a good position, would have been nice if the room had been cleaned during our stay

Friends_and_family Friends

8/10

Excellent

08 Oct 2023

Ian

The stay was nice... Hotel clean and modern.... Only 2 disappointments.... Bad TV signal and the room had a very noisy water pump or something near by.... Kept disturbing my sleep

Partner