Name: Voco Letchworth Hall by IHG
Address: Hall, Letchworth Ln, Letchworth Garden City, N/A, Letchworth, SG6 3NP, GB

8/10

Excellent

05 Jul 2026

Theresa

A very relaxing break

Partner

10/10

Exceptional

22 Jun 2026

Greg

A good hotel/venue in nice location!

Self

6/10

Pleasant

12 Jun 2026

Hazel

A bit of a disappointment for what we paid and for what looked like a special location in a beautiful building . Our room was just about as far away from reception and the hotel amenities as you could get. We were cleaned around and our table laid up for the next sitting before we had finished our breakfast . My husband was then hoovered around while he waited in reception. I know we’re old but we’re people and not invisible! We gave the feedback to the receptionist who was polite and apologised but didn’t seem very sincere . So it was “ ok” but it wouldn’t be our first choice if we go back to Letchworth .

Partner

10/10

Exceptional

25 May 2026

Celine

The most peaceful break I've ever had.

Staff were all a delight - super friendly, welcoming and helpful. Grounds are beautiful, surrounding greenery extremely calming and possibly the most comfortable bed I've ever slept in.

10/10

Exceptional

10 May 2026

Kathleen

The room was spotless, bathroom also.A really comfortable bed, breakfast, amenities and the staff were faultless.

Partner

10/10

Exceptional

05 May 2026

Ceidy

Best hotel ever

2/10

Poor

28 Apr 2026

Claire

We had the worst stay here. A fight in the hotel, broken glass, our room lock was broken, the food was dreadful, breakfast was so bad. I have written to the hotel about this shocking experience and they are ignoring all emails, so i have now gone ahead with a negative review.

Family

10/10

Exceptional

14 Mar 2026

Supriyo

Good parking, clean, nice spacious room. Had a good sleep. Bathroom was clean with excellent shower pressure. Room amenities were fantastic. Used it for two nights when attending meeting. Really comfortable stay.

Self

10/10

Exceptional

08 Mar 2026

John

Nice clean room ( number 67 ) , very comfortable bed , lovely reception staff , lovely bar staff , excellent spicy pizza , will definitely stay again .

Partner

10/10

Exceptional

07 Mar 2026

Mark

Clean tidy good staff and very good breakfast and bar there too.

Family

10/10

Exceptional

01 Mar 2026

Martin

The location is quiet with a traditional feel but modern fittings. The room was excellent - very well presented and all in excellent condition.
Staff one check in and check out were helpful and friendly. Plenty of parking and food onsite is good.

Self

8/10

Excellent

29 Dec 2025

Marilyn

Everything great, only wish was for instructions on how to use coffee pod machine in room.

Leisure Self

6/10

Pleasant

28 Dec 2025

Eric

Ok

10/10

Exceptional

08 Nov 2025

Amina

Very limited food selection but otherwise brilliant place and terrific helpful staff

10/10

Exceptional

28 Oct 2025

Dave

We had a very good comfortable stay. The staff were all excellent, helpful, curteous and chatty. The health club and swimming pool on site were a welcome addition.

Partner

10/10

Exceptional

05 Oct 2025

Martin

The property is lovely with a traditional look but modern amenities. The room was huge with lovely furnishings and a good shower. Breakfast was good too with a buffet offering English and continental options.

Business_and_leisure Self

10/10

Exceptional

04 Oct 2025

John

A lot renovation to rooms being completed

Leisure Friends

10/10

Exceptional

16 Sep 2025

DIMITRIOS

Malcom the night Audit receptionist was excellent he moved me to a lovely room and fulfilled my request. If not i would have been very dissatisfied with the first room i was given. There are 3 things that must be placed in the room one is a fridge and the other is a toilet cleaning brush and a stand to put your suite case onto....other then this the breakfast was so delish and the staff in the restaurant did an excellent job. Thank you for making my stay a good one MALCOM especially 🇬🇷💙🏖🖐

Business_and_leisure Self

10/10

Exceptional

15 Sep 2025

Eve

.

10/10

Exceptional

17 Aug 2025

Kevin

Great hotel

The refurbishment is looking really good.Nice bar in the evening & a good breakfast.Very pleased with the hotel & staff.

Partner

6/10

Pleasant

13 Aug 2025

Graham

Very small double room

The double room was very small. The bed could only be accessed from one side and there was only one small side table. The bathroom was barely bigger than a cupboard and the extractor fan underpowered leading to a lot of humidity, although the shower was good. The aircon in the room was good and there was a lovely coffee machine and kettle.

Partner

10/10

Exceptional

12 Aug 2025

Matt

Great

8/10

Excellent

11 Jul 2025

Dympna

We had a two night stay. Nice room, comfortable bed, large bathroom, tea and coffee making facility.
Eight of us for a meal in the restaurant. Food and service excellent. Drinks in the bar/lounge before and after the meal.
I would have scored 5 stars but for our card keys not working on the second day, dirty cup left in the room after cleaning and not replaced and refurbishment limiting access through the hotel from room to reception, bar and restaurant.

Leisure Partner

10/10

Exceptional

26 Jun 2025

Lucy

Lovely clean and friendly

Even though they were clearly having major refurbishment works, the surroundings were lovely. Clean and lovely aroma as we came in. Calm and enjoyable.

Partner

10/10

Exceptional

23 Jun 2025

Graham

Very nice staff, helpful and welcoming making for a very pleasant stay. Lovely breakfast, coffee and food options. The double room was large and had a comfortable bed. The shower was great and the bathroom very clean. Great place to stay.

Partner

8/10

Excellent

16 Jun 2025

Murray

I

Self

6/10

Pleasant

01 Jun 2025

Michelle

The water was barely warm when taking a shower.

10/10

Exceptional

31 May 2025

Mr Christopher

It is being refurbished so I look forward to maybe staying when it’s done to see it at it’s best, but the staff was all friendly & helpful couldn’t do enough for you

Business

10/10

Exceptional

29 May 2025

Matthew

Great

Business

8/10

Excellent

06 Apr 2025

Kim

Bed was a bit soft when laying down, this was the only negative thing of the hotel. The grounds were beautiful to look at and to walk around.

Partner

10/10

Exceptional

18 Mar 2025

Samantha

A great one night stay

I had a lovely one night stay. The bath and shower were fabulous and the bed / room was very comfortable with everything I needed. All staff were wonderful. The gym access was also a nice treat. Would stay again. Thank you

Self

10/10

Exceptional

10 Feb 2025

Shaun

Perfect break

Lovely friendly, helpful staff places always lovely and clean and up-to-date.

Partner

6/10

Pleasant

28 Dec 2024

Sharon

Stair access/ trip hazard and room temperatures

Room
Was unbearably hot and temp control
On radiators didn’t work also suite we booked was difficult stair cases to get to with various different levels / trip hazards not ideal for my husband with knee problems

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Colin

Elegant, comfy, and relaxing

A charming, well-run hotel in a peacfeul setting. My room was impressively large, a very big bed and was immaculately clean. The staff are welcoming and helpful, the breakfast was a full variety and delicious.

Self

6/10

Pleasant

17 Nov 2024

Robin

Cold room

The room was cold and bathroom even colder - I didn’t have a shower!

Business

10/10

Exceptional

06 Nov 2024

Daniel

Stayed here multiple times and always greeted with a friendly smile and helpful staff

Business Self

6/10

Pleasant

01 Sep 2024

Andy

We paid £180 for a room with no breakfast.....it wasnt great.... it was pleasant but i wouldnt rush back..... we ate out so didnt try the food....

Leisure Partner

6/10

Pleasant

02 Jul 2024

Leonard

For the price, I felt that the room was not as good as I would have liked. Wi-fi poor, or non existent. None in the room, even though they say that they have fast wi-fi. Room was clean as was the hotel Breakfast, whilst plentiful and looked reasonable was tasteless. I felt that the bar was expensive. A small bottle of water about £4. I did not see what I was getting extra to a premier inn which which would have cost less.

Leisure Partner

10/10

Exceptional

21 Jun 2024

Omar

Business

Nice hotel, great staff and very comfortable. Good nights sleep.

Business

10/10

Exceptional

17 Jun 2024

Craig

Nice pit stop stay

A bit expensive for what it was. But comfortable and staff were lovely.

Partner

10/10

Exceptional

26 May 2024

Ian

Clean

6/10

Pleasant

26 May 2024

David

Beds very uncomfortable, 2 singles put together to make king size, so kept falling into crack inbetween beds. window wouldnt open, we called reception and they said they would get back to us which they didnt.

Leisure Partner

10/10

Exceptional

17 Apr 2024

Helena

Lovely hotel would stay again

The lady on reception upgraded me to a King room from a Queen. Very friendly, arranged a taxi for me, as due to the local council Uber's don't go from there. Room service was good, food lovely. Breakfast, great selection & the lady & gentleman there today were very welcoming. The gentleman in a very smart suit was old school, I hope he doesn't mind me saying that but he was full of the traditional values of the hotel, he has worked there for 40 years. Will be back thank you.

Business

10/10

Exceptional

11 Apr 2024

Lee

Lovely stay - but costing more than it use too, not worth the price increase until the hotel is modernised

Business Self

6/10

Pleasant

03 Apr 2024

R

Letchworth Hall break

We were very disappointed with the fact that the hotel advertises access to spa facilities. This was very misleading, as it offers access to a connected Nuffield gym, that is open to non hotel guests too. This spoilt our stay and is not clear on the website! And access to the gym, we had to go out of the hotel in the cold weather. No separate towel for swimming. Very poor!

Furthermore, we were disturbed with request for check-out at 11am, when our booking clearly stated 12pm. This was poor communication and I had to validate my check out time when I left the hotel.

These factors contributed to a disappointing stay, especially being with my partner and over two nights booking.

Partner

2/10

Poor

24 Mar 2024

Nirman

Avoid

Bed was very soft. Found it really hard to even get up. No heating in room. No noise proof. Water leaked in the bathroom all over the floor. Dust all around the room. Not what you expect for the price I paid

Partner

4/10

Poor

22 Mar 2024

Trevor

Poor disabled access

Our stay was alight however what was disappointing was the location of the accessible bedroom which was almost100 meters from reception and on the first floor. to reach the room from reception it entailed the opening of 5 doors and when pushing a wheelchair it is very difficult when the door opens towards you. In most Hotels i have stayed in the accessible rooms are are close to or next to reception not at the farthest point and on the first floor. whilst on the subject of accessibility car parking was also an issue as all i could see was 2 blue badges for disability parking and not the recommended 6% of the total number of spaces which meant coming back at 2130 in the evening i was forced to park a distance form the entrance.

Friends_and_family Family

6/10

Pleasant

17 Mar 2024

Gabriella

Average at best

No internet, outdated furniture… Felt like I took a step back into the 80s. Paid for luxury but met the level of a budget hotel.

On the plus side, they have lovely, helpful staff… Would I book again? NEVER!!

Self

4/10

Poor

09 Jan 2024

Chris

Shoddy

The building was freezing cold. The bathroom in our room was freezing cold. Cobwebs all over the ceiling. Tv remote did not work. Asked for a replacement but was ignored. Asked for a glass of water at the bar for my wife and was charged £3!!!

Business

2/10

Poor

02 Jan 2024

Mathew

Four Star, maybe if I had electric!!

Comfy bed, clean enough. Woke up to no electric in my room at all. Couldn’t phone reception as the telephones are powered. Got dressed by torch and could not use any of my room facilities, told reception who already knew about a power fault and there was not a hint of a refund or gesture of good will. Unfortunately I was there on business and didn’t have the time to argue as I was already late from the pitch black fun and games.

Business

6/10

Pleasant

01 Jan 2024

Matthew

Rooms are rundown need a bit of TLC

Leisure Partner

4/10

Poor

08 Dec 2023

JAMES

the bed lets the room down

The room was very clean, and the shower good, but the downside was that the mattress on the bed was very worn and miles too soft.

Business

8/10

Excellent

26 Nov 2023

Elizabeth

Lovely old entrance hall and grounds , excellent reception team very rare

Leisure Pet

4/10

Poor

14 Nov 2023

Verified traveler

This hotel has gone downhill over the years. The English breakfast was ok, but the closing of the kitchen for hotel guests, to service a catered event, was not acceptable, when you have no transportation and nothing within walking distance our room had no heat, they did provide a space heater, we used for 2 days. No offer to fix. Light bulbs which were never replaced. Furniture worn.
Just not the special place it was in the past.

Partner

8/10

Excellent

12 Nov 2023

Andrew

Needs updating

The staff are wonderful, with just one little niggle. The lady in charge of breakfast clears your table when you get up to get anything else. The overall cleanliness was good but the hotel desperately needs money spending on it. Rotten window frames and loose toilet roll holder was just 2 things that needed fixing in my room. The reception staff were great and for that reason I would use it again.

Self

10/10

Exceptional

30 Oct 2023

ian

Hotel is in a quiet area and the room was lovely and warm.

Leisure Partner

8/10

Excellent

22 Oct 2023

Suzi

Beautiful surroundings great staff, rooms aren't perfect but good enough. Would stay again.

Leisure Partner

10/10

Exceptional

18 Oct 2023

Melanie

Perfect place to recharge, great breakfast, swimming fantastic, lovely staff and a great nights sleep.
You won’t be disappointed.

Leisure Family

6/10

Pleasant

14 Oct 2023

SAM

Quiet place to relax

Leisure Partner

2/10

Poor

07 Oct 2023

Anthony

Don’t go – why is no hot water in rooms an issue?

Management and or staff insouciant.

No hot water available all day in room, hadn't checked on arrival (a maintenance man told me there were unaffected areas of the hotel) Reception said no move possible. Instead use the nearby unconnected Health Club, who required I supply ID & full personal details (just for a shower!)

In my view inappropriately, Health Club confirmed they would be adding my details to their database, not just holding for the duration of my brief visit. No recognition of risk to me of their casual acquisition of my personal data! Hotel reception said this was not the agreement, but Health Club would not change their mind.

As restaurant overcrowded, we went to bar for food, having been told no TV available to watch a particular football match on TNT, Liverpool match came on, on bar TV via same channel.

Service in bar appalling - Mercure's till process (seen it elsewhere too) is too long-winded for staff.

2 staff took 12 minutes to serve 3 pints!

Bar then lost our food order - arrived eventually 25 mins after re-ordering 30 minutes after initial order placed and acknowledged.

Room safes not working - we've turned them off - yet it claims they're a 4 * hotel

Bed was comfortable, room clean and spacious, air con worked effectively (albeit continuous hum).

Shower worked well when water available (last morning) but low - only neck high if you're over 5 foot

Seems hotel prioritises conferences not bothered about those who self finance.

Partner

4/10

Poor

29 Sep 2023

Diane

Find somewhere else

The room was clean, the rest was not. The reception/bar area - tables, carpet, floor were filthy.

Very tired hotel. Old, unkept, unclean, soulless

8/10

Excellent

19 Sep 2023

Adrian

Only a one night stay to attend a Wedding.
The staff were all welcoming and informative.
The room was clean and well appointed.
The breakfast choice was excellent.
The hotel is looking a little tired decoration wise in the 'common areas'.
A real value for money hotel, its not five star but then I didn't pay a five star price and so shouldn't expect it.

Leisure Partner

4/10

Poor

11 Sep 2023

Verified traveler

Beware no air con in rooms

No air con in rooms. Had units but were told that they had all been disconnected. Pretty appalling that this was the case in a 4 star hotel

Friends_and_family Friends

4/10

Poor

10 Sep 2023

Lesley

Needs modernisation & attention

On arrival the receptionist was telling us logistics, someone was speaking loudly on the phone right beside her so we couldn’t hear. Our room was stifling (hottest day of the year), there was air con but not working - we phoned down but no one attended, went to reception was given a remote, but the air con had been decommissioned. We opened the window but were invaded by wasps, there was a bush directly outside & there were hundreds of them. The bed was so uncomfortable we slept on top with no covers. We were there to attend a family party locally. When we returned sometime after midnight the front doors were wide open, but there was not a sole on reception or anywhere else. All night long we could hear people returning to their rooms & the floors creaked. It’s understandably an older building but this was ridiculous. We had stayed at the hotel for a family wedding before & had none of these issues. The hotel has been allowed to go downhill, we imagine due to the results of the pandemic, but it really isn’t fit for purpose & to charge us £112 for just one night in room 6 was daylight robbery - never again!

Friends_and_family Family

10/10

Exceptional

07 Sep 2023

Lee

Hotel needs a refurb but no complaints - just don’t start inflating the prices unless this is done - a little more expensive than usual

Business Self

8/10

Excellent

07 Aug 2023

Philip

Slow check in/out

Checking in was very friendly but slow.
Room was a bit tired and there was quite a lot of noise late at night

8/10

Excellent

22 Jul 2023

James

Sweet place

Sweet place walkable to letchworth, stayed for a night, good sized room and excellent bathroom facilities

Partner

8/10

Excellent

07 Jul 2023

Jonathan

Relaxing stay

Very large room. Windows that actually open. Comfy

6/10

Pleasant

05 Jul 2023

Alex

Ok but plenty of areas of improvement

Cons
Creaky floor boards in rooms, limited number of waiting staff in the bar & restaurant, 1 million fire doors to get through if you're carrying a lot and quite slow internet in the evening

Pros
Very clean room, good useable lift to the 3rd floor, nice adjacent gym & pool + good and friendly staff

Business

2/10

Poor

01 Jul 2023

Kevin

Loud bar music on weekends

Loud obnoxious disco bar music pounding until 11:00 pm. No rest.

Friends_and_family Family

2/10

Poor

01 Jul 2023

Kevin

Loud and Obnoxious bar music

If you like a weekend with loud bar / lounge music with a lot of bass shaking your room until 11:00pm, then this is your place. Terrible. Could not get a good rest because of this extremely noisy place on Friday and Saturday nights.

Friends_and_family Family

6/10

Pleasant

21 Jun 2023

Martin

Great staff, but hotel needs a refresh!

The staff were mostly excellent, but I was amazed to hear that tips aren’t paid to the staff concerned, at least in the bar. If that’s accurate it should change.

Check in was efficient, informative and friendly.

Bar prices for soft drinks are a disgrace (£2.75 for a tiny 200ml coke made it more expensive than the premium beers!!)

The building looks tired and in need of a refresh throughout. I realise the industry is still in recovery, but basic things like holes in rotten window frames and cleaning windows (so that there aren’t weeks old spiders webs) really give a bad impression.

Friends_and_family Family

4/10

Poor

19 Jun 2023

Toby

The hotel is based in a beautiful location with nice grounds.
The hotel is out dated, the evening food is flavourless and the breakfast room reeks of old fat and cooking smell.

Business Self

6/10

Pleasant

30 Apr 2023

Calvin

Old dated property with faulty heater in the room.

Business Self

8/10

Excellent

27 Apr 2023

Edwina

Had a very pleasant stay

Business Self

4/10

Poor

21 Apr 2023

JOAN

In fairness its in a nice place, beautiful surroundings, staff good, bar and restaurant kind and friendly atmosphere. The room that i had needed updating, it looked tired and worn. The other thing that i experienced was the hair dryer sparking in my hand as it had a broken and bare cable and these electrical goods should be checked on a daily bases as this could have been a different situation with myself.

Business Friends

8/10

Excellent

21 Apr 2023

Ian

Convenient place to stay , clean and tidy

Leisure Self

8/10

Excellent

15 Apr 2023

Lee

Hotel is very dated now but despite this a lovely stay for 1 night

Business Self

8/10

Excellent

06 Mar 2023

H

Clean, quiet and comfortable room. The radiator was very hot and there was no thermostat to control it, but we were able to open the window.

Partner

10/10

Exceptional

06 Mar 2023

John

Top class

Very good

Self

6/10

Pleasant

28 Feb 2023

Brian

Family visit

Wi-Fi doesn’t exist , shower was pathetic

Friends_and_family Family

6/10

Pleasant

27 Feb 2023

Brian

Visiting family

Service was great , staff couldn’t have been better .
Food also very good
Only downside Wi-Fi was non existent, shower was pathetic with bathroom impractical

Friends_and_family Family

8/10

Excellent

12 Feb 2023

Stephen

Good base for Letchworth

Pleasant stay, spacious room in the old part of the building, not modern but in keeping and clean and comfortable, fairly quiet. Easy parking and use of excellent gym/pool in adjacent Nuffield health club on same site. Breakfast good but very busy with workers about to start a course each morning.

Business

10/10

Exceptional

12 Feb 2023

Rachel

Attentive staff, clean room, lovely food. Welcoming feel to the hotel.

Leisure Partner

6/10

Pleasant

02 Jan 2023

Dawn

Not the best

Hotel outdated and needs some work done. When we got to our room the room was uncomfortably hot. The thermostat was lying next to the radiator so my partner had to attach it. He also had to fix the shower as the head kept falling down. We didn’t arrive until 9pm due to being caught in traffic and were unable to get any food from the hotel. We were exhausted so we just went to the bar for a couple of drinks. The bar just closed at 10.30pm with no announcement. Was rather disappointing. Next time we are in the area will book a hotel in the town for the amenities.
Breakfast was ok.

Partner

2/10

Poor

30 Dec 2022

Mick

Shambolic customer service.

On arrival the receptionist was arguing with a customer about them having no hot water.
My daughter and I had travelled nearly 7 hours due to incidents on the motorway and she was having a very distressing period pains.
I stated to the receptionist we had better have hit water as he was in desperate need for a bath and we had booked an Italian at 20:00hrs in Letchworth.
She took payment but when we immediately checked we didn’t have hot water.
I also asked for a quiet room but our room was next to the lift.
I went down to query with the receptionist and she stated she was also acting as the deputy duty manager but when I told her she shouldn’t have took the money. She said they had been trying to fix it since early morning and now there was an external engineer on site it should be sorted.
I asked what was the plan if it couldn’t be sorted and surely reasonable arrangements should have been put in place like some large industrial portable electric hot water boilers or them informing is en-route and trying to seek alternative accommodation.
Hours later my distressed teenage daughter was sat on the bathroom floor in embarrassment waiting to leans herself.
I went down again to the receptionist and she rudely hid in the rear and refused to answer as the previous customer was getting very annoyed.
I went to get another manager and she said there was not a duty manager working and she would tell the duty manager on his return. We got hot water and 23:30.

Friends_and_family Family

10/10

Exceptional

19 Dec 2022

Roy

Lovely hotel, but room was cold apart from that it was very nice. The staff were very friendly and very helpful.

Partner

2/10

Poor

12 Dec 2022

pauline

Disappointed

We arried on the 10th of December for my husband birthday treat from me only to be told that all of the facility's were closed to guest as they had hired the bar and restaurants out for private parties so we had to go out and look for food and drink

Partner

10/10

Exceptional

05 Dec 2022

Thomas

It is in a quiet area where there no disturbance from the neighbourhood and there is plenty of parking.

Business_and_leisure Partner

8/10

Excellent

11 Nov 2022

Adam

Decent hotel with a good brekkie.

Business

8/10

Excellent

26 Sep 2022

Verified traveler

Lovely old place lacking a bit of TLC in area.
. . ie bit of paintinh and general maintenance. Room was large Bedroom clean, was in need of better pillows and a mattress which to be fair may suit other very soft.. Staff brilliant and food was excellent

Partner

10/10

Exceptional

16 Sep 2022

Stephen

Comfortable and excellent leisure facilities

Friendly, comfortable hotel with free use of excellent pleasure facilities next door (pool, sauna, Turkish bath, gym).

Business

10/10

Exceptional

16 Sep 2022

Lee

1 night stay

Really good

Business

6/10

Pleasant

07 Sep 2022

Angela

Beautiful but tired

Air conditioner broken in room. Reported three times and no one came to look at it. Had to sleep with windows open but the laundry (I think it was laundry) was dumped and delivered there early in the morning. Pillows horrible on the bed. Hotel is tired although clearly a lovely building. Food was delicious but not massive choice. Breakfast lush!

Friends_and_family Family

8/10

Excellent

05 Aug 2022

Lynette

Staff were very friendly and helpful room was comfortable and very clean.

Leisure Partner

8/10

Excellent

03 Aug 2022

j

We booked two rooms at this hotel for weekend family functions. The rooms are basic and comfortable however the air conditioning in our room was leaking and when we reported it to reception they told us it is old and it is fine!!The windowsill have deteriorated so would say the hotel needs renovating.
Just would like to say a big thankyou to the lovely three ladies from shropshire who were staying there and offered to drop us off to the venue on Saturday evening whilst we were waiting for a taxi, sorry dont know your names but it is great to find such lovely kind people do exist in this world.

Friends_and_family Family

10/10

Exceptional

20 Jul 2022

Steven

1 night stay

Great hotel, good friendly reception staff, both checking in and checking out. The room was clean and tidy and having a health club right next door was handy.

The breakfast the next morning was sensational. Plenty of choice, both cooked and continental. Hotel scores a 10/10

Friends_and_family Family

4/10

Poor

10 Jul 2022

Germaine

Rooms dated, not that clean.
No mattress cover on mattressss.
Sink blocked.
Carpet worn, not very clean.
Needs total upgrade.
Breakfast very average.

Leisure

6/10

Pleasant

28 Jun 2022

Margaret

Think bad of staying again

I would probably give them a chance it looks like they have been only after opening up after covid , everything was over grown in the gardens weeds every where , mattress on our bed needs to be changed kept falling to one side on it ,view from window was terrible room 43 ,fire door kept banging all night but fair play to maintenance it was sorted when asked,mould on the ceiling in our shower also ,going to stop now

Friends_and_family Family

8/10

Excellent

21 Jun 2022

Dave

Veggie food was good, but portion was small

Much improved since our last stay12 months ago.

Friends_and_family Friends