Name: The Watermill Hotel, Sure Hotel Collection by Best
Address: London Road, Bourne End, Hemel Hempstead, HP1 2RJ, GB

2/10

Poor

27 Jul 2026

Angela

Worse hotel experience ever!!! Do not book at this property! Booked hotel because it was listed as air conditioning. There was no air in room. Just a fan. You cannot book online and get an air-conditioned room. False advertisement.

6/10

Pleasant

20 Jul 2026

Mary

Not that great

2/10

Poor

19 Jul 2026

James

Probably one of the worst places I’ve stayed in rooms are not what they are described as was here for a special anniversary and was left disappointed

Partner

4/10

Poor

17 Jul 2026

Brendon

i had paid for a superior room with a king bed, we were given a standard double and told that this was an upgrade because it had air conditioning. The room was tired and dusty. The breakfast next morning was good apart from the fact that the queue for the hot counter went out through the door.
The hotel was extremely busy and as soon as we were given the key we pretty much had to leave straight away to go somewhere. When we got back it was too late to do anything about the room.
I have tried dealing with the hotel since and they refuse to give any sort of refund.
The area the hotel is in is pretty and quiet, the Hotel in some areas seems really nice, however other parts are very tired.

Partner

6/10

Pleasant

17 Jul 2026

Sam

The property is beautiful and the staff were friendly in general. There were some cons however. The water pressure is nearly non-existent. The shower was barely a trickle. You can't drink the water, but they do provide 2 bottles of water for you. They'll provide more when they clean your room. Unfortunately on multiple occasions I would leave all day with the please clean my room hanger on the door, and return to a room that's been untouched. No new water, no new towels, etc.
You're of course free to go to the front desk to get what you need, but the frustration of having to do that when it should've been done already got old quickly.
Nice hotel, nice location, but could be better.

Partner

10/10

Exceptional

06 Jul 2026

Fiona Georgia

Clean room, comfy bed and got a good night sleep

Friends_and_family Friends

6/10

Pleasant

05 Jul 2026

Chris

Rooms out dated, shower water pressure non existent.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

steven

Lovely hotel in a lovely setting. Staff were polite and breakfast was ok. Only small downside was no restaurant for a evening meal,but the White Horse pub across the road serves lovely food and you get a 10% discount when you show your room key.

Self

10/10

Exceptional

30 Jun 2026

james

Excellent value for money and service

Self

8/10

Excellent

23 Jun 2026

Christopher

Plenty of parking. Decor and fittings in need of update. Good value for money, but wouldn't pay more considering the state of decor and fittings. Reception staff helpful. Would stay there again.

Partner

8/10

Excellent

22 Jun 2026

Stephen

Excellent room well laid out ..good air con and good bed

Self

8/10

Excellent

14 Jun 2026

Arnon

Staff were very good, facilities in the room were good - the environment lovely with the WsterMill and the stream - good bed - good black out curtains - welcome water / enough tea for morning and evening - breakfast plentiful - but to tinned fruit - rather than fresh - not very inviting croissants - did not have cooked breakfast - we would stay again - pleasant modern design - welcoming staff!!!

Partner

8/10

Excellent

02 Jun 2026

Charles

No restaurant for evening meals, White Horse pub across the road was good.

Self

8/10

Excellent

29 May 2026

Rupert

A pleasant stay in a lovely big room. Very clean in room and comfortable. The communual are looked tatty, particularly the brown carpet which needs replacing.
Breakfast was ok but a bit cold.

Partner

8/10

Excellent

24 May 2026

Emma

Parking was easy. The reception area of the hotel felt fresh and looked nice. I liked the watermill! The room itself was fine but nothing special. My husband liked the bath - a nice surprise for a hotel room. We visited when it was very hot and we were grateful for the fan provided.

Partner

6/10

Pleasant

22 May 2026

John

Restaurant closed and pub nearby stop serving food around 8PM. Room nicely decorated.

Self

8/10

Excellent

17 Apr 2026

Peter

Shower was disappointing but everything else was very good.

10/10

Exceptional

25 Mar 2026

Zoe

We had an issue with our bed but the staff were brilliant and chaned our room
Very happy with the hotel will stay again

Business

10/10

Exceptional

22 Mar 2026

VALERIE

Yes parking was easy! Staff were kind and courteous particularly Ali and Shawn both couldn’t have been more helpful. Hopefully we will return soon.

Partner

8/10

Excellent

18 Mar 2026

Jacqueline

The breakfast wasnt great but the staff were friendly. The air conditioning was working but i felt the room was a bit cold for my liking but the staff did turn on the heating but if just wasn't hot enough for me. However both the room & its surroundings were beautiful!

6/10

Pleasant

22 Jan 2026

Mike

I stayed here prior in April of last year and enjoyed a fantastic stay. This stay was quite different. I was given a room in the main building as opposed to the chalet I had last time. When booking in, I was told I had no breakfast included when I was sure I had booked it. The room was good but very hot. In attempting to turn the heating off, the radiator continued to pump out heat and turned the room into a sauna I had not asked for. I informed the front desk and they looked into it while I went for a walk. All attempts to rectify it were in vain so I was able to switch rooms to the same room on the floor above. I retrieved the email confirming I had breakfast included and she put this on their system. Breakfast was just as good as last time and parking was really good too. It was less of a positive experience as my first visit but I have to commend the lady who dealt with my situation as she was really helpful and went out of her way to sort everything out.

Business

10/10

Exceptional

31 Dec 2025

Matt

Very friendly staff, lovely room and fantastic breakfast

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Steven

Very clean large rooms, very welcoming and friendly staff, highly recommend a stay if you are in the area.

Partner

2/10

Poor

25 Nov 2025

Jane

This hotel is very run down and dated. The carpets were old and dirty.In the room the lights were either on or off, not possible to have the lamps on by themselves. The shower was a mere trickle.The breakfast was appalling, inedible and cold. A conference type flask was on offer for tea which was stewed and cold as was the flask made available for hot water. Would not recommend staying here. The one positive was Ali, a staff member who was exceptional. He really went out of his way to be helpful.

Leisure Family

8/10

Excellent

21 Nov 2025

David

This hotel’s decor is badly outdated, but the facilities are fine. A comfortable bed in a warm room on a very cold night, clean bathroom with toiletries, and tea / coffee / water provided. Staff were first class & breakfast was superb. Best Western need to invest in this place

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

M

Friendly reception and lovely welcome. Clean quiet, comfortable and warm room.

Room overlooks the outgoing estuary from the waterfall so relaxing sounds of the water.

Business Family

6/10

Pleasant

14 Nov 2025

Prity

Hotel has the potential to be beautiful with its own water mill, but really needs updating. Decent breakfast. Quiet location.

Leisure Partner

6/10

Pleasant

14 Nov 2025

Jorgen

room need renovation and bathroom sink and bath had stains

Partner

10/10

Exceptional

03 Nov 2025

Estella

We were greeted with a very warm welcome to the hotel. Check in took a matter of minutesm we were then shown to our room. Which was very spacious with a large bathroom.it may have been a little dated, but it added to uts charm we also had the watermill directly outside our room...
Breakfast was included and made to order and they also catered for our dietary requirements.

Leisure Partner

8/10

Excellent

12 Oct 2025

Kevin

The room was extremely cold as there didn’t appear to be any working heating in the room

Partner

10/10

Exceptional

10 Oct 2025

Karen

Arrived late in the evening and found there still to be parking available - and the parking area felt very safe. Once checked in the hotel staff showed us to our room and explained where everything was in the room and where and when breakfast was served. The room was slightly dated but clean and there was tea/coffee and biscuits in the room. Staff were all lovely and we enjoyed our stay.

Partner

4/10

Poor

09 Oct 2025

Bukola

Clean

Business_and_leisure

8/10

Excellent

01 Oct 2025

Rhys

Lovely hotel and great breakfast.

4/10

Poor

29 Sep 2025

Garry

The staff was very helpful the carpets was dirty the beds was uncomfortable the mattresses where like sitting on a waterbed kettle was broken overall this hotel needs a good revamp i wouldn't stay here again we stayed in best western a few times this was the worst hotel would not recommend

Partner

10/10

Exceptional

25 Sep 2025

Chris

A few niggles getting into my room but this was quickly rectified. Service was great. Alisha looked after me on arrival, and was very helpful. The lock on the door was faulty so she ensured this was sorted out as I needed to pop out. True to her word was resolved on return. Very friendly and polite, nothing was too much trouble. Room was nice and clean. Nice view of the brook from the window. No evening meals at the moment, but there are two pubs across the road, one of them offers a 10% discount for hotel guests. Will stay again.

Business

6/10

Pleasant

19 Sep 2025

Beverley

Lovely staff … very welcoming… beautiful serene area. The pub across offers great food. The wifi didn’t work as well as i hoped.

Leisure

2/10

Poor

14 Sep 2025

Colin

Scary

We were having a great time until I felt a sharpe pain in the bed and when we investigated it we found a “needle” in the bedding which looked like a drug users needle so all in all we left in the middle of the night and have now had to have tests and wait for any results incase the needle was infected

Partner

8/10

Excellent

13 Sep 2025

Brian

Lovely stream outside the room. Friendly welcome . Ground floor room easily accessible but could hear the noise from other rooms. Comfortable bed

Leisure Family

6/10

Pleasant

06 Sep 2025

Abi

plenty of carparking space. reception friendly and helpful. Hotel itself is dated and I said this to them at checkout. Can do with some revamping!

Leisure Self

8/10

Excellent

25 Aug 2025

eliza

It was ok, check-in was easy. Location is lovely, nice bar, room big and spacious. A bit dated, A bit noisy due to the road.. overall it was good... easy to get around abd a bice pub on the otherside of the road.

Friends_and_family Friends

6/10

Pleasant

14 Aug 2025

Claire

A lovely welcome and staff helped with my bag to my room. The bed was so uncomfortable and so soft. Then the shower head had broken so I had to hold the shower head...then....water pressure was so low and then hardly any water! Not great at 6.15am and a day before work. Waiting to hear from the hotel

Business

8/10

Excellent

11 Aug 2025

melissa

Good location, good price

Stayed here 1 night and chose due to location and price. Room spacious and clean, bed comfortable. Was able to open windows to allow cool breeze in

Self

10/10

Exceptional

03 Aug 2025

russell

Visit to berkhamsted

Nice staff clean modern room good breakfast, no problems

Partner

8/10

Excellent

31 Jul 2025

Julia

My stay at the Wateemill was very pleasant and my room (I booked superior) was really lovely, comfortable and very quiet. Unfortunately, the outside of the building lets it down and my initial thought on arrival was that I’d made a bad mistake however it’s a great place to stay, and felt very safe.
The pub over the road (The White Horse) offers a fab menu choice and has a great atmosphere. Plus guests from Watermill get 10% off!
Alesha who was on reception was absolutely amazing and so very helpful, she really made every guest feel welcome.
My only main complaint would be the pressure of the water in the shower…
Would I stay again?? yes definitely.

Business

6/10

Pleasant

26 Jul 2025

Kazumi

Even we’ve checked in after 10:30 pm a lady in the reception was very nice and took us to the room. The room was quite old and basic but it was fine for sleep and having a shower.

Leisure Partner

4/10

Poor

24 Jul 2025

Fida Hussain

A disappointment

The hotel os very old and in desperate need of refurbishment and i am not sure if the value was appropriate for the level of service we received.

Friends_and_family Family

8/10

Excellent

20 Jul 2025

Paul Thfc

The water running under the hotel was lovely

Leisure Partner

6/10

Pleasant

13 Jul 2025

Verified traveler

Not really worth the price paid.

The whole motel had a very damp musty smell about it probably due to the fact it was built over a river. The shower head was loose and dropped and we had to jury rig a method to keep it up whilst showering. Many of the power outlets didn't work.

Friends_and_family Family

6/10

Pleasant

10 Jul 2025

Shilpa

Dated hotel. Needs a decent spruce up.

Leisure Partner

10/10

Exceptional

08 Jul 2025

Lynn

Wonderful Watermill

Lovely stay, staff friendly and welcoming. Good knowledge of area and gave good advice on local walks. 10% off voucher given for pub across the road, which was excellent, and breakfast was lovely.
Nothing too much trouble for staff and even had our case taken to our room (first time in a long time).

Partner

6/10

Pleasant

07 Jul 2025

Jonathon

Dated but does the job

Hotel quite dated , but get what you pay for but they were very friendly and helpful . When we was about to leave we did notice the bed leg was broken

Partner

10/10

Exceptional

04 Jul 2025

Peter

Very friendly . Arrived earlier than check in time but not a problem. 2 very friendly helpful staff, carried my bag to the room , informed about breakfast. Air conditioned room , perfectly clean

Self

8/10

Excellent

02 Jul 2025

Verified traveler

Nice stay but shower was lacking.

Whilst the room showed signs that it had recently refurbished, the bed was comfortable, room was a nice size. The water pressure for the shower was lacking, the rain shower was more like drizzle. Overall an enjoyable stay, staff were friendly and accommodating, the setting was lovely and breakfast was plentiful.

Partner

8/10

Excellent

02 Jul 2025

Vernon

Very quiet, easy parking , nice staff, a little bit run down feeling. we booked an air conditioned room but were told on arrival that only some rooms were air conditioned and ours wasn’t one of them. However they did agree to change us to an air conditioned one. But the web site details should be made clear.

Leisure Partner

8/10

Excellent

30 Jun 2025

Sarah

I was impressed with the service we received

8/10

Excellent

26 Jun 2025

Ai Ling

Quietness and location.

Leisure Partner

4/10

Poor

23 Jun 2025

Derek

The rooms were very dated, carpets dirty, bathrooms dated and not cleaned properly, one of the rooms shower curtain had a big hole in it and the other room shower curtain was dirty, the mattresse were very worn and soft. Tv had the most basic channels avaiable again just basic. Resturant closed for evening meals. Broadband was poor. We wont be returning to this hotel again.

Leisure Partner

8/10

Excellent

22 Jun 2025

David

Perfectly acceptable for the price. Friendly staff and a nice, clean room and bathroom. Shower pressure and temperature good too.

Business Self

8/10

Excellent

22 Jun 2025

Corinne

Staff were very polite and friendly. Few things I raised upon checkout which is just attention to detail on cleaning, overall very clean room. Plenty of parking, WiFi was on and off. Was hot weather, could open one window but not the other. Two pubs opposite where you could get some food. Overall I was happy with my visit at the price I paid, I would return.

Leisure Self

4/10

Poor

22 Jun 2025

Patricia

The bed was tge worst I've ever slept in, like a solid table top balanced on springs.
Never felt anything like it.

Partner

10/10

Exceptional

22 Jun 2025

Gillian

The hotel itself could do with some upgrading, rooms need a mini fridge and bar doesnt offer rhe widest drink selection, but there is a pub across the road to make up for this. The staff couldn't have been more helpful and welcoming and this definitely added to what was overall a very pleasant place to stay for one night.

Leisure Partner

10/10

Exceptional

22 Jun 2025

Keith

Staff were excellent and very helpful, room was very clean and nice. An all round excellent stay

Business_and_leisure Self

10/10

Exceptional

15 Jun 2025

Martin

Service brilliant, nothing too much trouble, the girl on reception afternoon/evening excellent

Business

10/10

Exceptional

12 Jun 2025

Raquel

I wish I could give 10 stars to this hotel, especially the staff who go above and beyond to make us feel comfortable. Starting from arrival, we were welcomed with a massive smile at the front desk. I will be back at this hotel. Thnak you all.

10/10

Exceptional

12 Jun 2025

Ai Ling

Very comfortable accommodation and relatively close to Berhamstead. Good gastro pub opposite hotel so it works very well for us visiting relatives and friends in Berkho.

Leisure Partner

6/10

Pleasant

08 Jun 2025

Anne

The staff were very attentive and helpful so full marks to the staff.

The room was clean and very quiet. The air conditioning didnt stay on, and kept flashing green in the night which meant we had to keep waking up to reset it.

The property and furnishings were a little tired.

The cooked breakfast was ok, but not hot enough which was made worse by being served on cold plates.

The staff were definitely the best aspect of the hotel.

Leisure Family

8/10

Excellent

04 Jun 2025

Ian

Very nice facility. O ly drawback was the resturant and bar were closed, and the two pubs across the street didn't have food Monday evening.

Friends_and_family Family

8/10

Excellent

01 Jun 2025

Josephine

The hotel could do with updating. However, it was clean and comfortable. Staff were friendly and helpful. There are two excellent pubs across the road.

Leisure Partner

8/10

Excellent

31 May 2025

Chris

Taps need new washers.
Bath plug did not seal

Leisure Partner

10/10

Exceptional

27 May 2025

Neil

Although this hotel is slightly outdated, could probably do with a freshern up (the reception smelt a bit musky). The receptionist was lovely and the hotel staff very friendly. The bed was suprisingly comfortable and I slept well.

Business

8/10

Excellent

27 May 2025

Martin

No food facilities other than breakfast but do offer a 10% discount on food and drinks at the White Horse pub across the road

Leisure Partner

6/10

Pleasant

25 May 2025

Sue

Property was a little dated and could do with a make over breakfast was included but we missed 1st days as didnt open till 8am and we had to leave by 7.30am to get to where we where going they did say they would arrange for us to have some croissants but nobody was around!!! Water needed to be hotter in bath room was impossible to fill bath as water not hot enough and would have taken hours to fill then be cold. Bar and restaurant where not open. Breakfast on 2nd day available had to wait to be refilled and could have done with being warmer.

Leisure Family

10/10

Exceptional

19 May 2025

Robert

Definitely recommend.

Lovely location, friendly/helpful staff, great value.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2025

elaine

Watermill hotel

I love how peaceful it is here, there are 3 lovely pubs, all different in menus and atmosphere, and its only a half hour walk to drift limits london motor circuit or another lovely eatery, the fishery inn. The accommodation has free widi, spacious parking, a decking area with a lovely view of the river and the staff are very helpful and polite. Ill definitely bbe back again and again

Partner

10/10

Exceptional

21 Apr 2025

elaine

Watermill

Lovely peaceful stay, 2 pubs right opposite and the beautiful fishery inn 10 mins down the road. Drift limits is 20 minute walk and easy to find.

Partner

8/10

Excellent

14 Apr 2025

Mike

A Room with a View

Part of the Sure Collection of Best Western. Really nice setting with 2 pubs directly across the road for dining options. My room was on the ground level and looked directly on to the car park so the car was only a few feet from the door which was really convenient. Really nice and friendly staff and very helpful. The room was really well decorated, up to date and clean. A nice big, comfy bed and double headed shower. There was a lovely view of the river which ran outside of the hotel. Breakfast was really well cooked and got the day off to the best start. Great value for money stay with only a couple of minor things stopping a 5 out of 5 review but would definitely look to stay here again.

Business

10/10

Exceptional

18 Mar 2025

Kevin

Nice property for our stop over

Lovely property for our stay, staff were lovely especially Shawn. Only stopped here to break up my journey home. Nice Pub/restaurants just across the road in a nice location

Partner

6/10

Pleasant

11 Mar 2025

Peter

Bathroom poor condition, panelling on inside of door hanging off. Shower curtain has black mold. Carpet seemed dirty.

Leisure Partner

10/10

Exceptional

11 Mar 2025

Elizabeth

Two night break.

We had a happy 2 night stay meeting family in the area.Our room was very clean and beds very comfortable.We had a very gd breakfast cooked to suit our needs.Shawn was available to help us settle in and answer any queries.

Partner

6/10

Pleasant

10 Mar 2025

Gerald

Broken taps in bathroom. Coulsbt adjust temperature on shower. Broken

Self

10/10

Exceptional

26 Feb 2025

Laura

An old fashioned hotel that has everything you need. Helpful friendly lady on reception, comfy rooms and peaceful surroundings.

Leisure Family

4/10

Poor

18 Feb 2025

Francine

Room ok, shower awful...cold!! So that's not good enough!! So dated could do with an improvement, carpet not that clean bits everywhere! Sound coming from window so can hear Road, can hear people being noisy above the room!

Self

6/10

Pleasant

07 Feb 2025

hazel

When I first went in, I found my twin room smelled very strongly, the air conditioning/ heating was really high and had unpleasant hot air that was also coming out of a crack in the wall. The bathroom was new and clean and of a good standard, and the room was better once the window could be opened and the hot air conditioning turned off.
The single beds in the twin room were quite basic and hard (probably ok for back sleepers).

Overall it was a satisfactory overnight stay and conveniently near the motorway.

Leisure Self

10/10

Exceptional

21 Jan 2025

Eirlys

Staff very helpful and respectful at all times.
Excellent service
Thank you.

Leisure Family

10/10

Exceptional

29 Dec 2024

Jane

The staff were all very helpful and I had everything I needed. Great position a short walk from the canal. Beautiful area.

Leisure Self

8/10

Excellent

28 Dec 2024

Carole

The Watermill is an average hotel that offers a good service.

Leisure Family

8/10

Excellent

14 Dec 2024

Aidan

Being a watermill it was very scenic, the staff were really friendly, clean and tidy throughout, the tea and coffee not nice but I put it down to the water, overall I have been back and will be again

Business Self

10/10

Exceptional

11 Dec 2024

Mariann

Excellent overnight find

Nice over night stop , although we are glad we had eaten as the Resturant and bar were closed . Room comfortable and warm with a view of the Brooke that ran past the hotel . Easy parking on site and the only staff member around was very helpful and pleasant.

Partner

8/10

Excellent

07 Dec 2024

Paul

All fine

Goood basic accommodation

6/10

Pleasant

01 Dec 2024

Verified traveler

It was a pleasant stay, the only thing i would say is that the rooms need new carpets and a bathroom makeover, too dated.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Catherine

Lovely overnight stay

We had a lovely overnight stay. We loved how this hotel is built around an old water mill and how you are right by the overflow canal off the main canal. The staff were all extremely friendly.

Partner

6/10

Pleasant

15 Nov 2024

Toni

Has so much potential being on the river & with the waterwheel but sadly the hotel has seen better days. Our room was plenty big enough but very old furnishings & the counterpains on the bed were stained. Unfortunately the rooms at the front are subject to road noise.

Leisure Partner

4/10

Poor

14 Nov 2024

Mark

Room was a good size, cold and had seen better days.
Shower was cold/no food/bar yes theres a pub over thr road but its not exactly cheap.
For over a £100.00 i exspected warm water and it to generally look like it was cared for.

Business Self

10/10

Exceptional

05 Nov 2024

Martin

Very helpful staff. No restraunt

4/10

Poor

17 Oct 2024

Paul

Bar and restaurant shut

Was not advised the the bar and restaurant were undergoing maintenance and were shut. Had to go look for dinner at alternative venue.

Business

10/10

Exceptional

11 Oct 2024

Malcolm

Pleasantly surprised 😮

Welcoming and helpful staff friendly with excellent service

Friends_and_family Family

8/10

Excellent

22 Feb 2020

Verified traveler

Good location from the workplace...rooms are okey....but not too soundproof...and they are clean.....check in was alright but there were little propblems upon check in (1x i was checked into someone elses room...2nd time they did not have the booking upon arrival) ...staff was helpful and friendly to solve it...good breakfast

2/10

Poor

19 Feb 2020

A

Won’t stay again

Room was freezing and took ages to warm up via the air conditioning
Then no hot water in the morning for a shower
Staff didn’t seem to care on check in or out

Business

8/10

Excellent

21 Jan 2020

Verified traveler

I didnt like the fact the hotel and especislly the restaurant was very cold. No heating working.

Leisure Partner

10/10

Exceptional

02 Jan 2020

Kenneth

Surpasses expectations. Room was excellent. Gentlemen named Jude at the front desk was extremely nice.