CasaSur Palermo

10/10

Exceptional

12 Mar 2026

Karla

Great location, very nice and spacious hotel. Highly highly recommend

10/10

Exceptional

08 Mar 2026

Mary Anne

Great staff. Very helpful in coordinating our outings. Shout out to Jhon, the doorman, who was particularly upbeat and very friendly. Good location, walkable to nearby restaurants and easy to catch an uber in 5 min. No complaints except a short notice water shut off just before check out (probably just bad luck), but they gave us a late check out so maybe I shouldn't complain. Breakfast was convenient and well organized, but not nothing special. We would stay there again!

Partner

10/10

Exceptional

20 Feb 2026

Jamie

Friendly, accommodating staff. Nice facilities. Safe, walkable area.

Partner

10/10

Exceptional

19 Feb 2026

Jamilah

Excellent

6/10

Pleasant

26 Jan 2026

Bethany

Nice location and airy, clean and spacious rooms. We had two concerns. The walls between rooms are paper thin. We had noise partying neighbours who played loud music until 4am. The hotel did not seem to notice this. The second issue was that breakfast was uninspiring and very limited. Reasonably good value for money when we went though.

10/10

Exceptional

06 Jan 2026

Paola

Todo estuvo perfecto

10/10

Exceptional

01 Jan 2026

Keir

Staff was amazing. Front desk helped us with everything!

Family

10/10

Exceptional

29 Dec 2025

Horacio

Excelente atención!!

Business_and_leisure Self

8/10

Excellent

21 Dec 2025

Ralph

Had a few difficulties here. I don’t think I would stay here again. The staff was excellent and tried their best but threw my head was facing the street and I couldn’t sleep at all. Based on a bar. Some sort of events that went From ten P.M. to two A.M. I had to switch rooms to face the back of the property which helped.

8/10

Excellent

18 Dec 2025

gali

The big problem is the loud music till 2 am. Hotel rents terrace for parties. Other than that great location. Nice rooms. Ok breakfast.

Partner

10/10

Exceptional

29 Nov 2025

John J

Staff extremely helpful and courteous.

Business

10/10

Exceptional

02 Nov 2025

Angel

Everything was great!

Business_and_leisure Partner

10/10

Exceptional

28 Oct 2025

Nick

Room was very spacious!

Leisure Partner

10/10

Exceptional

27 Sep 2025

Silvana

All great

Leisure Self

8/10

Excellent

22 Sep 2025

caio

Good location

10/10

Exceptional

06 Sep 2025

Kate

Two night stay. Good staff, good location

Staff were very friendly and helpful. Room was a good size but perhaps a little stark and not cosy. I was in BA for business and there was not a good working space in the room. Area is good with lots of restaurants nearby.

Business

10/10

Exceptional

12 Aug 2025

JAYESH

very good location, Helpful staff and spa facilities were excellent.

10/10

Exceptional

23 Jul 2025

Horacio

Great location, Great service

10/10

Exceptional

22 Jul 2025

Beverley Anne

Staff were so helpful and courteous - lovely atmosphere

Leisure Friends

10/10

Exceptional

25 Apr 2025

Luis

Top hotel with excellent service and staff. Beautiful and very good priced. An excellent choice and very well located with many top quality restaurants around

Leisure Self

10/10

Exceptional

27 Mar 2025

Dayna

It was great, happy we picked the property

Leisure Family

8/10

Excellent

23 Mar 2025

Verified traveler

The hotel is nice and is on a great location. I was dissapointed with the quality of the bedding, especially the pillows, and had a bad experience where the cleaning crew didn't leave towels for me, and when I asked for it the next day they took almost 40 min to bring me towels. Unacceptable.

Business

10/10

Exceptional

13 Mar 2025

Horacio

excelente ubicacion!!

Business Self

10/10

Exceptional

24 Feb 2025

Matthew

Very good, centrally located, attentive staff

This hotel is a great location as a home base to tour BA. Great breakfast, nice restaurant, very attentive doorman and front desk, a pleasant overall experience. Roofdeck nice for sunbathing/ wine with friends. The pool (2nd floor deck) is a little small. I'd definitely stay again and in fact likely will.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2025

Garrett

Great location in fun neighborhood. Stayed for business trip but would be excellent choice for vacation spot.

Business Self

10/10

Exceptional

17 Feb 2025

Eric

Great location & great friendly staff

Leisure Partner

10/10

Exceptional

19 Jan 2025

Pablo

Awesome

Business_and_leisure Partner

6/10

Pleasant

13 Jan 2025

Carmen

.

10/10

Exceptional

12 Jan 2025

Casey

Excellent staff. Truly excellent!

Leisure

8/10

Excellent

22 Dec 2024

Christopher

Very nice property. Large room
Pool was closed for upgrade. But Possibly due to unfortunate celebrity death a few weeks earlier

Leisure Partner

10/10

Exceptional

11 Nov 2024

Delos

We had a large balcony suite. Not a spectacular view - we looked over the backs of several buildings and there was construction, but likely quieter than street side rooms. Bed very comfortable and staff attentive and very prompt if we had a special request ( extra ice for champagne, etc. Palermo is nice quiet area with many restaurants close by.

Leisure Partner

10/10

Exceptional

07 Sep 2024

Miguel

Xxxx

8/10

Excellent

12 Aug 2024

Maria

I like the place and the property

Business_and_leisure Self

10/10

Exceptional

10 Aug 2024

Victor

Excellent

Leisure Partner

10/10

Exceptional

15 Jul 2024

Lillian

The hotel is beautiful, clean and quiet. The staff are very friendly and helpful.

Business

10/10

Exceptional

10 Apr 2024

Raymond

Best hotel in Buenos Aires

Best area. Many good restaurants and coffee shops. Hotel is really fantastic. Rooms great . Staff amazing

Self

10/10

Exceptional

03 Apr 2024

Luis

Great vibe

Leisure Partner

6/10

Pleasant

12 Mar 2024

Narinder

Most staff did not speak English or understand much. Did not verify information and asked us to leave during our 2 day stay when we had 6 days..

Leisure Partner

8/10

Excellent

12 Mar 2024

Carla

All good

4/10

Poor

21 Jan 2024

Diamond

The staff was so rude and not friendly, We stayed at the SLS before our stay here and loved that much better! We stayed for 4 nights. The location is perfect but I would rather stay at a further hotel location for better staff and service. The front desk staff would only give us one key. They said it was a rule. My friend or I had to take turns getting escorting to our room so they could let us in. I was asking the kitchen staff for almond milks. They have it. I guess they assumed I didn’t understand Spanish, they were talking about us and laughing in our face. They never greeted us when we would arrive in the hotel or in and out of the hotel. The only time they were nice was at checkout. Also, I saw ants in the room around the snack bar.

Leisure Friends

10/10

Exceptional

02 Jan 2024

Jose Daniel

Perfect location on a very nice hotel with a great restaurant on the first floor.

Business Self

6/10

Pleasant

02 Dec 2023

Graham

For a four star hotel at this price, we were disappointed. The staff who checked us in weren’t overly friendly or helpful. We wanted to check in, order room service and relax. It took 3 trips back to the front desk to get into our room and get the lights turned on. Then we called the front desk and room service line a few times before eventually ordering food outside the hotel. They wouldn’t let the person bring it up so we had to go back down and get it. The room was really nice and very clean. The cleaning staff were good. One additional item we didn’t expect from a hotel of this price was that they charge for every single item (for example we had to pay for each coffee we wanted in our room in the morning). No free morning coffee in your room at an 4 star hotel was surprising. All in all we had the same level of service we received from 2 star hostels that cost a quarter of the price.

Leisure Family

10/10

Exceptional

01 Dec 2023

Ravinder

Amazing property! Very convenient location to restaurants!

10/10

Exceptional

05 Sep 2023

Rafael

My place to stay in Palermo

I recently stayed for 5 nights at this hotel. I have everything good to say about it . The location is near restaurants and bars in very secure neighborhood of Palermo. The staff is very courteous and helpful. They had wonderful recommendations of things to do. The hotel is very clean and well kept right next to an awesome café is you decline the hotel breakfast. The hotel offers a free tour of the city with a guide who is very knowledgeable of the city and speaks both Spanish and English fluently. I highly recommend

Friends_and_family Friends

10/10

Exceptional

31 Aug 2023

Edward

Staff was great from the start. I had really heavy bags, and it was nice that the team grabbed them and took them to the room as well as in the cab. When I left, the bag storage was great so I could roam around town. Let an expensive hat in the room when I checked out and they had saved it for me.

Self

6/10

Pleasant

17 Jan 2023

Lisa

Great location md very walkable. Not an overly friendly staff and room/carpet in hallway felt dated

Leisure Friends

8/10

Excellent

23 Dec 2022

Simon

This was our final hotel after seven weeks away we were travel weary and there were clear pros and cons to this hotel. Staff were amazing, Laura on the front desk in particular. Location and surrounding area was what we wanted and needed.
However for the price and status of this hotel it is tired and not up to spec.

Firstly there were many reviews of the AMAZING rooftop bar being one of the best in BA. It is closed - and when asked about it there was no real comment or explanation offered/ this is one of the reasons we booked this property so disappointing to find this. It’s a dark empty rooftop space with some garden furniture but not even a tap or jug to get a cold water ( this remains advertised on the website despite clearly being shut for some time)

$3 for a Nespresso capsule - Really! & $18 ( USD) for a small plate of French fries! Flagged with staff - yes management know customers complain was the reply.

The pool area needs some love - it and the spa area are tiled with mosaic / but walking barefoot thru this space, tiles would come undone and stick to your feet! A staff member saw this on one occasion and giggled and walked off with the tile in hand. The pool is missing many such tiles and it’s little things like this that take the sheen off a hotel that has the real potential to be very luxurious.
The dark corridor walls to the bedrooms and the rooms them selves are scuffed and dirty - not a major thing but lowers the impression of the place.

Leisure Partner

6/10

Pleasant

08 Dec 2022

Graham

Unfortunately the CasaSur seems to be more interested in making money from its captive guests than supporting their enjoyment of a nice city hotel

Leisure Partner

10/10

Exceptional

12 Jan 2022

Alain

Very nice hotel and location, great restaurants around, friendly and helpful people, especially Milagros (if i remember well her name) at the front desk, she was wonderful!

8/10

Excellent

31 Dec 2021

Johan

Excellent facilities, spacious and very clean rooms. Comfortable bed and temperature. Inconsistent service level and poor breakfast, especially seeing how the restaurant offers great vegetarian options. Location is great for walking, exploring local restaurants and coffee shops.

Friends_and_family Family

10/10

Exceptional

18 Dec 2021

natalia

Amazing!

Leisure Self

10/10

Exceptional

22 Apr 2020

Eric

Great place

We loved the hotel. The staff were super helpful and really lovely. Room was really comfortable and large. Nice breakfast, with lots of variety. We also had a very nice lunch at the restaurant. The location is excellent. Palermo is a great neighborhood, and the walk to the subway, which will get you everywhere, was not long at all.Excellent retaurants in the vicinity, and we discovered a gluten-free bakery, just too late to try it out.

Friends_and_family Friends

6/10

Pleasant

04 Mar 2020

Verified traveler

Good location. Confortable room. Nice design. Reasonable priced.

Leisure Partner

10/10

Exceptional

26 Dec 2019

Verified traveler

The property was well located & staff very helpful & friendly! Was a great experience! We had a lovely time on Christmas Day in the Sacro restaurant attached to hotel! Thank you to all 😁

Leisure Family

8/10

Excellent

17 Nov 2019

Verified traveler

A

10/10

Exceptional

13 Nov 2019

johnny

Americans on argentine holiday.

Buenos Aires was to be the start of our two week vacation. Our daughter lives in Argentina, and though she doesn’t live in BA, she knows the city well. She recommended that we stay in Palermo, since good restaurants and clubs are plentiful in this area. We prefer small, boutique hotels, and this fit the bill perfectly. I feel we received great value for the quality of the hotel. Also, breakfast was included in the price, and it was a very nice buffet in their ground floor restaurant. The employees were all very friendly and helpful, with a particular shout out to Andres, who gave us great suggestions on restaurants, shows, etc.

Partner

10/10

Exceptional

11 Nov 2019

Manuel

This property has the feel of a 5-star hotel. Amazing hotel and staff. The only criticism is the vegan restaurant on site has limited options for breakfast.

Leisure Friends

8/10

Excellent

28 Oct 2019

Verified traveler

Excellent location, near to restaurants and shopping

Leisure Partner

8/10

Excellent

21 Oct 2019

Moni

It was great. The only thing was that the room was near a storage room where the staff would get cleaning supplies, and because of that, there was some loud noises during mornings and nights.

Business_and_leisure Family

6/10

Pleasant

14 Oct 2019

Verified traveler

Hip, but beware of breakfast

Hotel is hip and has a cool vibe.
Staff - as it is mostly typical in Buenos Aires - doesn’t care to give a smile or to show any kind of attention.
Breakfast is a complete and utter let down at this price point:
- there’s not enough variety of food, everything looks bland
- It’s VEGETARIAN breakfast. You the client that pays 150 USD + per night doesn’t get to decide what sort of eating you want in your life, the hotel forces it down on you.
- asked staff for an omelette - completely vegetarian - the omelette never came. Went for breakfast outside of the hotel, didn’t want to start my day without proper food.

Business

8/10

Excellent

09 Sep 2019

claudio

did not like the breakfast ....did not know it was a vegetarian place .....nothing special ....only one cheese . tomato and few things more...no offering of omelettes only the typical eggs already prepared

Leisure Partner

10/10

Exceptional

02 Sep 2019

Carmen

Totally would go back

Great staff, elegant vibe, cool look, amazing dinner!!

Family

10/10

Exceptional

09 Jul 2019

Verified traveler

We absolutely loved Casa Sur Palermo. The design is gorgeous, modern and well thought out and we received excellent service by the staff. We received a upgrade and champagne for our Expedia VIP status and our room was very large, with a large bathroom with a jacuzzi tub, large shower, plenty of counter space for his and hers toiletries. We also had a large balcony that overlooked the city and beautiful pool and restaurant below. We stayed in 3 hotels while in Argentina and this was hands down our favorite. It felt very luxurious and the price is very reasonable. The location is great, very safe neighborhood with lots of restaurants and easy to walk or bike. We loved the restaurant, but note that is is vegetarian. The design and service at the restaurant is also wonderful. There is a club on the roof, so on the weekends you can hear bass and some music, but it did not disturb our sleep. The gym is the only thing that could use a upgrade and better/more equipment but the \"relaxation room\" and men's and women's sauna's and pool make up for that in my opinion. Would absolutely recommend this hotel and can't wait to stay again. Barbara at the front desk was especially lovely, and helpful. We love Casa Sur!

Leisure Partner

10/10

Exceptional

03 Jul 2019

Verified traveler

Fancy, elegant, clean, well located. if you want a great hotel in the heart of Palermo look no further. Excellent beds and great breakfast!

Business Self

10/10

Exceptional

28 Jun 2019

Verified traveler

Location is excellent and hotel is modern and clean.

Breakfast is a little sparse

2/10

Poor

05 Jun 2019

Verified traveler

Pictures looks new but all facility looks old. need painting and maintenance.

Business Partner

8/10

Excellent

27 May 2019

Verified traveler

Business Trip

Staff was very friendly. Room was very clean.

10/10

Exceptional

18 May 2019

Verified traveler

An Excellent hotel to stay in Buenos Aires . Quiet neighborhood with restaurants cafes . Gorgeous rooms and bathroom! Definitely I will come back !

Friends_and_family Family

8/10

Excellent

01 May 2019

Verified traveler

Nice hotel however staff didnt accommodate us with our expedia

10/10

Exceptional

30 Apr 2019

Pamela Semilli

Beautiful and perfect location

The hotel was beautiful and modern, the location was perfect, right in the middle of all the restaurants and bars you want to visit. If I can criticize something, would be the front desk people, don’t get me wrong, they were super professional, but really cold and unfriendly. Not a how was your day, or how was the restaurant we recommend it, or at least how was your 9 nights stay at our hotel. Just bizarre!

Friends

8/10

Excellent

30 Apr 2019

Verified traveler

Business Trip

Room was very clean, Staff was very helpful and friendly.

10/10

Exceptional

07 Apr 2019

Verified traveler

Good location. Nice people, excellent surroundings

Leisure Family

10/10

Exceptional

31 Mar 2019

Verified traveler

The staff is really nice. Breakfast buffet is nice. The rooms are clean and modern. Location is quiet. There's an absolutely terrific pizza restaurant down the street. The VIP amenity was some chocolates and a small bottle of chilled sweet wine (which is so-so). Did not get a room upgrade.

Leisure Family

10/10

Exceptional

24 Mar 2019

Verified traveler

Top notch customer service!

Great neighborhood and incredible customer service!

Family

10/10

Exceptional

22 Mar 2019

Verified traveler

Great stay and great service!!

Great customer service! They went above and beyond to accommodate our stay and would highly recommend the hotel. Also in a good and safe neighborhood with lots of delicious restaurants in walking distance.

Family

6/10

Pleasant

10 Mar 2019

Christopher

Fine. Nowhere near great.

We liked this hotel primarily for its location. Beyond that we found it lacking relative to the number of stars it received on the app. Pool was out of order and based on reviews seems to have been for some time. Despite the fact that this was a significant criteria in selecting the hotel, the front desk staff told us where it was located when asked but not that it was out of order. Shady to say the least. Cleanliness of rooms was fine but not five star by any stretch. Bed and linens were really lacking in number and quality. Three stars there would be very generous. Biggest reedeeming quality is the location. But, my hunch is you can do better for your money.

Partner

10/10

Exceptional

07 Mar 2019

Verified traveler

A great boutique hotel in the heart of Palermo (the NY, soho or LDN, Covent Garden equivalent for Buenos Aires) with everything done to a high standard, located in the surroundings of great reastraunts, bars & cafes. Well connected to downtown too.

Business Self

10/10

Exceptional

16 Feb 2019

VICTOR

Great!

Great place! Staff super friendly!

10/10

Exceptional

10 Feb 2019

Verified traveler

The room is outstanding. Very clean and well decorated.

Leisure

10/10

Exceptional

04 Feb 2019

Jack

This is a beautiful Boutique hotel located in one of the best areas to visit in Buenos Aires!

Family

8/10

Excellent

03 Feb 2019

Verified traveler

The hotel is in a great location for walking around Palermo and close to many restaurants. Unfortunately, at the time we were there, the restaurant in the hotel was being renovated. Otherwise, everything was very good.

Friends_and_family Partner

8/10

Excellent

25 Jan 2019

Verified traveler

Tiny town at breakfast, not enough room for crowd and very small glasses and plates. Air conditioning was uncontrollable, verified with several other guests. Also one wall of room was very thin, could hear everything from the room on that side. Great location, food was ok.

10/10

Exceptional

22 Jan 2019

Verified traveler

Beautiful property in the Palermo area with a modern vibeca waterfall showers. Lovely pool area and sun deck, free breakfast and very helpful staff.

Business Self

6/10

Pleasant

03 Jan 2019

Verified traveler

Why is there a pending charge on my Visa card when everything was paid?

Leisure Family

10/10

Exceptional

01 Jan 2019

Christopher

Great location, wonderful staff. Great hotel as a launching pad to explore Buenos Aires

10/10

Exceptional

23 Dec 2018

Verified traveler

Very nice hotel. Staff is very nice. Location is great. I would definitely stay there again

6/10

Pleasant

14 Dec 2018

Jose

There were repairs done near the area of the pool was extremely noisy and the air unhealthy with sawdust particles

Partner

10/10

Exceptional

12 Dec 2018

Thomas

We had a very nice stay - highly recommended

Really great hotel - the best we found for the price in Argentina. Definitely worth it, cozy rooms and perfect location in Palermo area.

Partner

10/10

Exceptional

23 Nov 2018

Silvia

Wonderful hotel lobby. Room beautiful decorated and cozy, very nice bed and shower. Great Sky bar. Only offer to Netflix was missing.

6/10

Pleasant

11 Oct 2018

Amit

Located in Hollywood palermo, which is a good 15min walk from the center of Palermo.
Hotel maintenance was so-so.

10/10

Exceptional

01 Oct 2018

Stuart

Perfect choice

We were very happy with our stay here, the staff couldn’t be any more helpful and friendly. Lots of great restaurants in the area (when we stayed in Micro Centro after our trip to Igazua all the restaurants they recommended were in Palermo!)

Partner

10/10

Exceptional

09 Sep 2018

Sylmarie

Super all very clean and good ambience, excellent coustomer service

10/10

Exceptional

02 Sep 2018

kalpesh

Amazing

Friends

10/10

Exceptional

21 Aug 2018

Verified traveler

I love this hotel! The staff are excellent and everything is so clean and comfortable! I will always stay at CasaSur Palermo when I am in BsAs.

10/10

Exceptional

16 Aug 2018

Claudia

Excellent place, staff and location. I was impressed

Family

6/10

Pleasant

20 Jun 2018

Verified traveler

Bring your ear plugs. The doors are heavy, which is probably a good thing to limit noise in hallway, but when they slam, they are very loud. There is construction in the hotel and nearby. If you get a room over the street, plan on street noise too. The towels are older and starting to have a sandpaper quality about them. Other than that, the beds and pillows are nice.

8/10

Excellent

26 May 2018

Fabian

Very good hotel, no restaurant doe

10/10

Exceptional

16 Apr 2018

Verified traveler

Great place to stay!

The staff are great and helpful! The location was perfect for me and the room was comfortable.

10/10