Name: Sandman Signature Kamloops
Address: 225 Lorne St, Kamloops, V2C 1W2, CA

10/10

Exceptional

02 Aug 2026

Linda

The room was clean and spacious. The bed was very comfortable. The bathroom could use some minor maintenance like paint on base and rechaulking but overall it was quite nice. Great location and nice having two onsite restaurants. We would stay here again.

10/10

Exceptional

02 Aug 2026

Abdalla

It's well maintained hotel and staff was very helpful when needed. I will definitely go back to stay there.

8/10

Excellent

02 Aug 2026

Karen

Speedy check in and helpful staff

10/10

Exceptional

31 Jul 2026

Irene

We had a great experience! Highly recommend this hotel

2/10

Poor

27 Jul 2026

Lance

No towels during check in, called after awhile and still nothing… Had wait till next morning. Coffee is terrible, rooms are run down. Use to be a favourite, now I’ll never return!

6/10

Pleasant

26 Jul 2026

adam

Moxies was the attached, and thank gawd it was not the only place to eat. They were busy and denied our room service order, so we ordered from the sports bar. Then the next morning stood waiting to be seated for waaay too long, while holding an infant. Just the service for that restaurant needs improvement!

6/10

Pleasant

26 Jul 2026

Mitchell

Pool was VERY dirty. Old bandaids on the pool deck. There was hair, dirt, and grime in pool itself. The pool shower was just as dirty. Brought it up to front desk staff and they seemed to dismiss it. They said they were full capacity and hadn’t cleaned it that day. It was more than one days worth of dirt. Also the hot tub is out of order which should be mentioned when booking.

The room was fine. Had a smell like they were covering up cigarettes. Found silverfish in the bathroom, so they have a moisture issue.

10/10

Exceptional

24 Jul 2026

Patrick, Margaret

We enjoyed the friendly and efficient staff and the clean room and convenient parking.

2/10

Poor

24 Jul 2026

Reginald

My AC unit ran all night and did not put out cold air
My tub was plugged so I stood in my own filth
My blinds were broken and did not open.
The hair dryer was broken and only worked on low setting
The hotel smells throughout and the cleaning staff need to wear deodorant

Awful stay

4/10

Poor

23 Jul 2026

Denise

Although the hotel is very centrally located, the room is not very clean. Staff is extremely helpful in rectifying the issue however it was repeatedly that our room was not cleaned before330. With two small children wanting to have naps this made it very difficult. We had to call front desk We had complained numerous time about this, and although it was rectified at the time, it continued to occur for our week long stay.

10/10

Exceptional

22 Jul 2026

Patrick, Margaret

Helpful friendly staff, clean room, convenient parking

2/10

Poor

18 Jul 2026

Kody

$533 for a room and everything was broken (wall sconce, towel rack, AC, holes in the wall, sink was plugged), and housekeeping walked into my room while I was getting dressed. Overall probably the worst hotel I've been in for over $150. Won't stay again, owner needs to invest some of that $533 into the property instead of putting it in their pocket. Absolute dumpster fire I would be embarrassed to work there

Family_with_children

10/10

Exceptional

12 Jul 2026

Giovanni

Very nice restaurants and choice of 2 for dinner. The pool and sun deck were very nice and the hotel was well presented. Great location and would stay again.

10/10

Exceptional

10 Jul 2026

Lisa

Staff was great and I needed to change rooms because bathroom needed some repairs and they changed me rooms no questions asked. Restaurant was great to have on location and loved being right across from the rink and park.

Family_with_children

4/10

Poor

10 Jul 2026

Joanne

This hotel is in an awesome location.
We stayed here two years ago and it was okay. Currently, the rooms are in desperate need of repair.
It did not feel clean or comfortable.
We won’t be back.

Partner

10/10

Exceptional

10 Jul 2026

Kimberly

Very comfortable stay. Nicest hotel in Kamloops IMO

Partner

10/10

Exceptional

10 Jul 2026

Richard

Kitchen was great for traveling with two small children.

Family_with_children

8/10

Excellent

09 Jul 2026

Laurel

The AC in the room was so loud when it was on, we had to turn it off to sleep. It made for kind of a hot sleep. Only one ice maker on the main floor. Great location, nice staff.

Partner

6/10

Pleasant

08 Jul 2026

David

The property in very close to train rails and noisy. It is used by trains over the evening and nights. They have white noise machines in the room and bring ear plugs if you prefer.

Partner

8/10

Excellent

05 Jul 2026

Ian

Good location, a bit of noise from the trains

Friends

8/10

Excellent

05 Jul 2026

Edward

the train woke me up

Partner

6/10

Pleasant

01 Jul 2026

Lilith

Sandman signature is very well maintained property, the hot tub was out during our stay. I had a kitchenette but was missing just about everything to actually cook. I liked that you need a key card to access room and parking. I would recommend this property as the staff did accommodate what they were able. Also, my visit was during a very busy weekend. Thanks Sandman.

Partner

10/10

Exceptional

30 Jun 2026

Inderjit

Nice

10/10

Exceptional

27 Jun 2026

Anne

Very nice and across street from beautiful beach and park and convention centre

10/10

Exceptional

27 Jun 2026

iain

great hotel with 2 amazing bars next door attached - one a sports bar and the other a trendy bar with good food - hotel staff were excellent - room large and clean - highly recommend

Partner

10/10

Exceptional

25 Jun 2026

Rowland

Modern, comfortable hotel beside the park and river in downtown Kamloops. Ideal for a one night stopover whilst On a Road trip

Partner

10/10

Exceptional

25 Jun 2026

Dave

Great as always!

Self

8/10

Excellent

24 Jun 2026

Jennifer

The property is becoming very worn. Still a pleasant stay but very overdue for some updates. Staff were very nice and bed was comfy (though too soft). Air conditioner, blinds and towel rack were all broken.

Partner

10/10

Exceptional

23 Jun 2026

Lindsay

This was the second time we stayed at this hotel and it was just as wonderful. Fabulous amenities, restaurants and shopping and a beautiful view of the lake.

Partner

8/10

Excellent

21 Jun 2026

Ryan

Probably the best hotel in Kamloops but a bit basic for the price. Could use a few more toiletries, better air conditioning, a little more polish for the price. Great having Moxie’s and Shark Club in the building and great location right by the river downtown. Have stayed before and would stay again all in all.

Friends

8/10

Excellent

21 Jun 2026

Shadia

Nothing was unique but it was a clean room and didn’t stink. That’s all I care about out!

Partner

10/10

Exceptional

15 Jun 2026

Kathleen

A solid, clean and comfortable place across the street from the gem of the city: the public park. Really great setting.

Friends

10/10

Exceptional

15 Jun 2026

Shamina

I have dairy allergy and no non-dairy milk was available.

Self

8/10

Excellent

14 Jun 2026

Rory

Great space. Close to the water. City view jacuzzi suite, 4th floor. Fantastic. You do hear the train at all hours and the people in the parking lot. Great experience minus a few small house keeping things.

Partner

10/10

Exceptional

14 Jun 2026

Robert

Breakfast was awful

Partner

10/10

Exceptional

14 Jun 2026

Michelle

Great hotel! Great condition and well kept! Will be back for sure!

Family

6/10

Pleasant

08 Jun 2026

Larry

While booking there was no mention of the hotel being beside railway tracks.. There were louds trains going by all night and we were on the other side if the hotel facing the river?? Beautiful hotel but way too noisy to sleep.. Great to have 2 restaurants on site. The sharkbite pub on site was great... Tasty food amd bsr with good prices.. Beds super comfortable with good size rooms...

Partner

2/10

Poor

08 Jun 2026

Sebastian

Room was literally falling apart. It looks like handyman work I would have done. CAUquing was terrible in the bathroom, shower door swung with a huge gap. shower was lose in the wall and felt backwards. Dirty windows, tracks, cheap sunbeam appliances. absolutely terrible service, check in experience. would not recommend.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Tracey

The staff at the front desk were very helpful - they upgraded my Mom so she could be on the same floor as my husband and myself, which was so kind and greatly appreciated!

Family

10/10

Exceptional

07 Jun 2026

Chris

Great stay only bad thing was hot tub was getting renovated so couldn't use it.

Self

8/10

Excellent

07 Jun 2026

Gemma

Hotel is a great place for a stop over. It does get quite noisy when the train goes past as it’s right outside the hotel.

We went to moxies for dinner which was surprisingly busy for a Thursday at 6pm, we couldn’t get a table inside so I would recommend booking if you plan on eating here.

Hot tub was under construction when we were here which was a shame.

Check in staff were a delight, the lady who checked us in was so happy and friendly.

Friends_and_family Family

4/10

Poor

05 Jun 2026

Pam

The room needs updated and they should clean the windows, can barely see out of them for dirt. Also was wondering why they had ear plug’s till we heard the train and all the rail crossing at night

Partner

4/10

Poor

01 Jun 2026

Sarah

My room was damaged and dirty. There was hair on the bathroom floor and in the bathtub. The curtains were damaged, and one was completely absent. There were stains on the walls and doors. The entire room needs an upgrade badly. Considering the Sandman Signature in Kamloops is one of the more expensive places to stay, I expected much better.

Self

8/10

Excellent

01 Jun 2026

Bonny

The staff are very helpful and friendly. We were checking in and I mentioned that we had been driving for 9 hours and very tired.
The front desk clerk, Aa Kash upgraded us to a suite at no extra cost. There are 2 restaurants on site which is very nice as we didn't have to drive to get dinner or breakfast. The hotel is downtown, across from a park and the Thompson river. Walking trails and an ice cream place close by. We faced the park / river view, and have previously stayed in a room with the \"train\" city view. The train track is right by the hotel. So if you are a light sleeper you may want to get a park view room. But when we stayed in a room with the city view (train) the train did not wake us up. The reason I gave a 9 instead of a 10 is because there was no complimentary bottled water and the carpet was wet in two areas and I am not sure if it was because it was steam cleaned or the previous customers spilt something, plus the closet floor was very noticeably not vacuumed. Overall, still a good stay with friendly staff, a comfortable bed and decent towels and bedding.

Partner

4/10

Poor

01 Jun 2026

Joan

The property’s was way to busy and no service room not clean no fresh towels would not recommend this property paying 330 o per night was not wooeth it

Partner

6/10

Pleasant

01 Jun 2026

Mark

Nice building but not well maintained. Hallways quite dirty. Location near park was handy but lots of noise from adjacent railway line.

10/10

Exceptional

31 May 2026

Yves

La grandeur des la suite
L’amabilité du personnel
La propreté de l’hôtel

Partner

4/10

Poor

26 May 2026

Pierre

Mould in the bathroom, floors and grout noted to be very dirty. Floor boards and walls could use new paint. Carpets in hall and room dirty. Mattress on the bed was old made noise and no longer provided any support. The train track ran behind,
they provided ear plugs and a sound machine in attempt to block noise. We were not given option to another room in the front due to lack of availability. The hot tub was being service. We did not try the indoor swimming pool. The staff were kind. The community park in front was a asset and the restaurants within the building were convenient.

Partner

10/10

Exceptional

25 May 2026

Kathleen D

Location, next to beautiful park, arena and the downtown

Self

8/10

Excellent

25 May 2026

Audrey

Rooms need tlc especially bathroom. Grouting in shower.

Cupboards and baseboards need a good cleaning

Partner

6/10

Pleasant

25 May 2026

PAUL

Moxies was the highlight of the property...great food and service. I stayed at the hotel twice in 9 days. The first time the room had a double bed and clean. The pool was functioning and nice. This past Tuesday and Wednesday, however, I supposedly received an upgrade to a suite on the front side of the hotel. Not only did the room smell musty, the sheets smelled like armpits, the ceiling had stain spots on it, there was a dead fly in the closet shelf, the eating bar had dried food residue on the side wall, the light fixture in the bathroom was missing a shade and the baseboard behind bed was caked with dust. Also the day I arrived, the pool filter was clogged and it was not available to do my morning exercises the following morning (the reason why I booked this property again). There was also debris on the carpet when I checked in.

Self

6/10

Pleasant

24 May 2026

Emily

The room was a weird shape and the window coverings reminded me of 1990s window quilts.

Partner

6/10

Pleasant

23 May 2026

Eunjung

Kind staffs will help your vacation

Friends_and_family Family

10/10

Exceptional

22 May 2026

Greg

Lots of staff. All helpful.

Self

2/10

Poor

21 May 2026

Marek

I have stayed at this hotel in the past and have had mixed experiences, mostly because the service seems inconsistent from visit to visit. For that reason, we have generally moved our corporate stays and events to the Delta on Victoria Street.

This stay was the worst so far. Before arriving, I called to ask whether the pool facility was open and was told that it was. When I arrived, the pool itself was open, but the large plunge pool/hot tub area was fenced off and not working. That was very disappointing, especially because I had specifically checked in advance.

I also accidentally left my Birkenstock pool sandals in the room and called back right away to retrieve them. Somehow, they had disappeared, and no one was able to explain what happened, despite the cleaning schedule and cameras supposedly being reviewed.

The room safe was also broken, which is concerning when guests are expected to leave valuables in the room.

The facility itself is not the worst in the city, but based on this experience, I would be very cautious with personal belongings. This was room 524, upper floor, one-bedroom studio. Book Delta instead, better location, pleasant staff, honest employees. Never had any issues there. Pool and jacuzzi is always open.

Self

10/10

Exceptional

21 May 2026

Frank

Attached restaurant and pub was bonus

Partner

6/10

Pleasant

20 May 2026

Vincent

Nice location. Walking distance to many shops, bars and restaurants

8/10

Excellent

19 May 2026

Danielle

If you’re on the city side and our light sleeper, you may want to request the Mountain View. The city view has a train that can be quite loud.

10/10

Exceptional

19 May 2026

Kerilee

Very lovely check in staff, comfy room and bed and we had a great dinner at the attached restaurant

Partner

6/10

Pleasant

18 May 2026

Brian

Great location and listed as a Signature hotel. Not sure if they have a staff shortage, common area a bit unkept. Noticed dirty towels and dishes in the hallway for two days as an example.

Business

6/10

Pleasant

18 May 2026

kristy

Do not stay on the city side if outside noise will keep you awake. The trains will keep you up all night.

Family_with_children

6/10

Pleasant

18 May 2026

Stuart

Rooms need to be updated, hot-tub was being renovated.
A host of other issues with miscommunication and painful check-in process, too many issues to list here.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Katherine

Dont go to the city view where the train oass. You will hear lod noises and vibration of train very very close by, like few meters away and it will run even long straight 3-4hrs at 2-3am onwards

The swimming pool is clean! And great! Gym has everything you needed. Close to everything!

Friends_and_family Family

4/10

Poor

17 May 2026

Gordon

This hotel is directly beside twin train tracks. When loaded train cars pass by our room vibrated. Trains were passing and being shunted day and night. The room had a tiwel rack falling off the wall. A burnt out ligjt over the bathroom sink wallpaper seams peeling. The carpet was clean and in good condition. The blackout blind crank mechanism didn’t work. The staff were friendly and housekeeping were very pleasant and did a great job.

Partner

10/10

Exceptional

16 May 2026

Gursewak

.

Partner

10/10

Exceptional

14 May 2026

Nicole

We enjoyed our stay and were disappointed when we didn’t find other Sandman hotels on the rest of our trip.

Partner

10/10

Exceptional

14 May 2026

Richard

Lovely room with all the amenities we needed. The bed was very comfortable allowing me to have the best night sleep whilst travelling around British Columbia and Alberta. Luckily, we had a room facing away from the trains which probably helped.

Partner

8/10

Excellent

14 May 2026

Kristie

Good

Partner

8/10

Excellent

13 May 2026

Miguel

At the moment to check in there was two receptionists, the lady was busy checking in other guests and the gentleman was not busy. He did not offer me to help me. It was until the lady finished with the other guests that I was checked in.

The window black out courtain did not closed all the way down and morning light was coming through.

Family

8/10

Excellent

13 May 2026

Giles

Nice hotel, very convenient, accommodation good standard, good restaurant & bar with good food & drink options

Partner

8/10

Excellent

11 May 2026

Bryan

Don t stay on the City View side unless you are a heavy sleeper. The Hotel is right next to the train tracks and I heard every train that rolled thru last night.

My room was great though, and bed was very comfortable.

Self

8/10

Excellent

11 May 2026

Dawn

Very clean room. Friendly staff

Friends_and_family Family

10/10

Exceptional

10 May 2026

Douglas

The staff are friendly and remembered that i had previously stayed, even remembering my dogs name.

I have now stayed here on my last three trips through Kamloops and it is my preferred hotel in Kamloops.

Clean, well appointed rooms and facilities, courteous and professional stall. Excellent value.

Pet

8/10

Excellent

10 May 2026

Carolyn

Staff very friendly. Great to have moxies and shark club attached. Hotel was nice and comfortable - generally clean, but some high touch surfaces could use a wipe or a fresh coat of paint.

2/10

Poor

10 May 2026

Yang

The room was quite dirty, and the sheets and quilt had a strong, unpleasant smell. Since it's right next to the train tracks, it was extremely noisy, and I was woken up several times. The soundproofing is poor; I could clearly hear people walking past the door throughout the stay.

10/10

Exceptional

07 May 2026

Kelsey

Hot tub was under construction. Staff were very helpful.

Family_with_children

10/10

Exceptional

05 May 2026

Deborah

We were able to check in early, unfortunately the next day our fire alarm wouldn't stop beeping, & our fridge stoped working. Within the hour they had us moved to a different room the was exactly like the one we had. They were all very good including the maintenance staff who told the front desk that they couldn't fix the problem within a reasonable time & recommended the move for us. We were pleased with our stay.

Family

10/10

Exceptional

05 May 2026

Brenda

Comfortable

Business

10/10

Exceptional

03 May 2026

Peter

Very well kept facility with two eateries on site. Friendly staff, large clean rooms and very comfortable beds.

Self

10/10

Exceptional

02 May 2026

Tanya

Beautiful palaces with lovely trail and lots if activities

Friends

10/10

Exceptional

30 Apr 2026

Julianna

Pretty disappointing that the hot tub wasn’t working but everything else was great

10/10

Exceptional

29 Apr 2026

Jaime

Easy check in and the staff were so helpful when I left an item behind. Thanks for a great trip

Business Partner

8/10

Excellent

28 Apr 2026

Stephen

Breakfast was great at Moxies and dinner at Shark club

Self

4/10

Poor

28 Apr 2026

Jessica

Overpriced. Pool was closed. No credit for meals as advertised. Room was musty and bathroom was poorly lit and in desperate need of renovations. Clearly it had seen significant flood damage. Thankfully, I paid for the Park facing room as the regular rooms all face the train tracks.

Self

4/10

Poor

27 Apr 2026

Tj

Had to wait in the lobby for 45 minutes due to our room not bring ready at 4pm.
Toilet was not bolted to the floor properly and was loose.

Partner

6/10

Pleasant

27 Apr 2026

Ron

Property is well located, clean comfortable rooms with one big caveat. That caveat is a big one DO NOT GET A ROOM ON THE CITY SIDE. The hotel is a stone’s throw from a rail road yard. Our one night ( thank goodness) was on the railroad road side and it disturbed our sleep throughout the night. Clanging bells, rumbling diesel locomotives were frequent through out the night.
Add on the base rumblings from the music playing at the shark club attached to the hotel and needless to say we left the hotel bleary eyed.
I mentioned our rough night to the front desk clerk at checkout and he was sympathetic. I’m sure they get the same feedback from many a guest.
I spoke a person on the elevator that told me when they booked a reservation it was recommended they spend a little extra to get the quiet side of the hotel. If we do come to Kamloops again that’s what we will do.

Partner

6/10

Pleasant

22 Apr 2026

Tanyss

Nice room, one staff member was not great, the other was nice so I guess it evened out ha. Park nearby is beautiful. Train blocks the way in and out sometimes. Hot tub has been out of order for a very long time, maybe it’s forever, and they don’t mention that anywhere.

Self

4/10

Poor

22 Apr 2026

laura

Start off the front staff was fantastic. We arrived early and they were able to get us in with a short wait.
Overall the hotel and room was okay. Superficial updates. Bathroom was run down. Newer shower head but no pressure.
Bed was quite comfortable.
I paid extra for park view but couldn’t really see out the window with all of the dirt. Sat on the couch to find clothing under the desk.
Have to request a refresh for bed making or light cleaning. Seemed like a lot of effort for over 300/night.
Close to restaurants and the park is wonderful for walking.
Overall not worth the price in my opinion. We travel and stay in tons of hotels. This is not up to the usual sandman standard.
Location is the main draw.

6/10

Pleasant

19 Apr 2026

kenneth

The room we had was small and seemed to be designed for one person. There was a huge desk with an office chair that took up all the floor space so we had the bed or one office chair for two people to sit in. The room is showing its age , pretty beat up in places and had the smallest shower we had ever seen in a hotel room. The room had a little kitchenette with a micro, sink , a few dishes and a small fridge.
The staff was helpful when we had to phone down as there was no tv remote in the room, they had a nice young man bring us one.

Partner

10/10

Exceptional

18 Apr 2026

Kristin

good

8/10

Excellent

17 Apr 2026

Judith

Did not eat breakfast there

Partner

6/10

Pleasant

17 Apr 2026

Lee

Hotel and staff were fine, but if you’re a light sleeper at all make sure to not stay on the city view side for the hotel as there is an extremely high amount of train traffic passing through 100 feet from the hotel. Maybe up to 10-20 times per night during my stay.

Pet

4/10

Poor

15 Apr 2026

Elan

This hotel is located right beside the train tracks! If you are booked on the front side of the hotel, it is unbelievably noisy. The train goes by every 40 mins. All night long!!!!

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Holly

It would have been beneficial if restaurant survived gave advice on size of portions. I would have changed my order. Rooms were average cleanliness. A deep clean needs to be done. Issues with fire alarm, lasted for a long time. The next day, electrical issues. That too lasted a long time.

10/10

Exceptional

13 Apr 2026

Sheldon

great food, ate there 3 times

Business Self

10/10

Exceptional

08 Apr 2026

Jacques

Location nice but very close to train track

Self

8/10

Excellent

04 Apr 2026

Jamie

The breakfast selection was good bit not everyone can do 3 eggs. We had a nit of a co.fussio for our di er but iit was fixed efficiently

Partner

8/10

Excellent

02 Apr 2026

Kia

We were upgraded rooms which was a nice surprise and had a good stay, we were disappointed that the hot tub wasn’t running though as that was one of the main reasons we chose this hotel.

10/10

Exceptional

29 Mar 2026

Fernando

The room was taken care but there are some important maintenance items to take care.

Family_with_children

10/10

Exceptional

29 Mar 2026

Levi

Staff were amazing

Partner