Name: The Plaza Hotel Downtown, Trademark Collection
Address: 405 Victoria Street, Kamloops, V2C 2A9, CA

2/10

Poor

02 Aug 2026

Abdalla

The room was dirty towels were used. Bed sheets had human hair all over. The bed pillow were toss pillows so small that i would not even but on my couch. When i asked a pillows i had to go and follow one the workers to storage room that had old dirty pillows and smells really bad. I did not feel safe even where we parked the vehicle was unsafe and worrisome the bathroom was very dirty and smelled bad. I will never go back there ever.

2/10

Poor

02 Aug 2026

Ken

DO NOT let the pictures fool you. The rooms don't look anything like the pics online. The room had a musty smell and the appearance backed it up. The furniture looked worn out and beat up. The lamps were wobbly and the shades had holes in them. The walls were chipped and dented. The bathroom looked very outdated and the toilet wasn't properly fastened to the floor and moved when sat on. And to top it off, parking isn't included in the price. If you're lucky enough to get one of the hotel's reserved spaces next door it will cost you $8. If you miss out, then you have to use the adjacent lot and pay twice as much. For the price we paid we were very disappointed in the product we received. Will never stay there again and would highly recommend others to stay away.

2/10

Poor

02 Aug 2026

Vishrav

Very disappointing stay. The AC in my room didn’t work, and the night manager said there was nothing they could do because the hotel was full. There were no fans or portable AC units available, and I was left to sleep in a hot room.

For a hotel that’s part of a major chain, I expected better—at the very least, a partial refund or some goodwill gesture for the inconvenience.

To make matters worse, I found hair on the bed, which made me question whether the room had been properly cleaned. Overall, it ruined what was supposed to be an enjoyable long weekend stay.

2/10

Poor

02 Aug 2026

Charina

Terrible room and place for family! No parking available, dirty room and dirty linens! Don’t be fooled with the pictures! Won’t recommend it! Definitely not worth of $200!

8/10

Excellent

01 Aug 2026

Simon

Conveniently located in the downtown core. As a historic building, it has a great deal of charm, and two separate pubs are available on premises for your dining desires. Walkable to the downtown shops, and numerous restaurants and bars.

The bathrooms are small, but quaint, and the elevator is quite small and slow, so get your exercise and take the stairs!

8/10

Excellent

01 Aug 2026

Hamid

Good

2/10

Poor

29 Jul 2026

Avila

We stayed here for one night, and I honestly felt like it was overpriced for what we got. I was misled by the 3.5-star rating on Expedia. Even after applying my One Key points, I still paid nearly $250 for one night (at the discounted rate).

We originally booked a room with two double beds, but the condition of the room was disappointing. The beds were in poor shape, and the bathroom was very dated and didn't feel clean. I was uncomfortable enough that I didn't even want to take my shoes off. I ended up calling the hotel staff to request a room change.

To their credit, the staff were very accommodating and upgraded us to a suite, which was a nice gesture and much appreciated. However, even the suite felt outdated. The furniture was worn, the curtains looked out of place, and the hotel overall appeared neglected.

While I appreciate the helpful staff, I don't feel the hotel offers good value for the price and would not stay here again.

8/10

Excellent

27 Jul 2026

Hongmei

Like the Breakfast

4/10

Poor

24 Jul 2026

Karen

Buffet breakfast was cold and the coffee was empty. It was very sparse. The hotel is located downtown in a not very nice area. Would not stay there again.

6/10

Pleasant

22 Jul 2026

Glenn

Good location downtown ,older hotel needs to be upgraded.staff very friendly and accomidating. Breakfast provided was enjoyable not usually fare. Price is right.

6/10

Pleasant

21 Jul 2026

Lori

Our family suite was not clean in the washroom especially. No door between the bedrooms. At best this is a 2 star hotel

Friends

10/10

Exceptional

21 Jul 2026

David

This is an old hotel but it well maintained and is quite charming. Hotel is in downtown Kamloops and as with any downtown area there is a variety of characters that you will see and encounter - this was not a problem for us. Parking is adjacent to the hotel for a nominal per night fee.
The included breakfast was in the attached bar/restaurant and although not an extensive buffet they had both hot and cold breakfast options which was nice.
It was a quick one night stop in Kamloops but we enjoyed our stay.

Partner

2/10

Poor

20 Jul 2026

Joo

Their breakfast consisted of dry eggs and potatoes, accompanied by small bread with no juice. The taste of the coffee was unpleasant, and the workers did not take any action to refill the beverages.
On the day of checkout, they knocked and inquired twice about our departure time, even though it was not yet 11 o'clock. Felt that they were in a rush to kick the customer out.

4/10

Poor

19 Jul 2026

Amy

Bathroom was dirty. Coffee in room wasn’t even able to be used. Breakfast was horrible. And the constant banging on garbage cans outside all night was a bit hard to sleep.

Partner

2/10

Poor

18 Jul 2026

Laurina

The hotel felt like an injection site! IV users right in parking lot and behind hotel
Liquor store in hotel is overwhelmed by homeless people and drunk patrons. Repeatedly asked for $$. Felt unsafe all the time
Room was small, old and musty. Faucets leaked, door was very stiff to open (dangerous)
AC was ticking constantly
Bed was old and the springs! We’re protruding or you were stuck in a huge depression. Pillows lumpy and old. Breakfast was a joke, absolutely pathetic. Bread individually wrapped in cellophane, overdone dry sausages and yesterday’s potatoes passed off as potatoes wedges. I don’t even know what they used to pass off as eggs. Oh and fruit loops!
Not sure what I paid for as had terrible sleep, felt unsafe and ate BF at Tim Hortons
Do not recommend on any level!

Self

8/10

Excellent

18 Jul 2026

Sharon

Room was clean and building in good condition. Have to pay $8 for parking and the breakfast was ok. Most of the food and coffee/tea were warm, not hot. New hot coffee was brought out when requested.

Partner

4/10

Poor

18 Jul 2026

Jared

.

Partner

6/10

Pleasant

18 Jul 2026

Daryl

Room and service were fine. Breakfast however was very poor. Food was cold and limited choice. Definitely a disappointment.

Partner

8/10

Excellent

14 Jul 2026

Chia-Ying

Nice historical building but also the problem is the not very up to date.

8/10

Excellent

13 Jul 2026

Nicholas

Hotel in a good location convenient for local shops and restaurants, with adequate parking adjacent to the hotel. Inclusive breakfast could be improved with a greater selection, e.g. yoghurts, bakery items, and fruit, etc.

Partner

4/10

Poor

12 Jul 2026

Kaitlin

It looks nothing like the pictures. The room had damaged floors in the bathroom, damaged cabinets. A standing single person shower only. No tubs. The pool is the ymca for a fee. Absolutely not what I was expecting. The breakfast had rubbery eggs and unseasoned potatoes. There is a bar downstairs that you can hear in your room at night. We had to turn the tv on to drown out the noise.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Heather

We stay here everytime we go to Kamloops area

Family_with_children

2/10

Poor

12 Jul 2026

Greg

Location was central. Property was very tired. The worst issue for us was the loud music from the night club that meant we couldnt sleep. We rang reception and was told they'd never had a complaint before (on line reviews would suggest othwrwise. We asked for another room and were told they were fully booked (on line availability would suggest otherwise) - there was no customer focus. Highly recommend avoiding. The worst night stay ever.

8/10

Excellent

08 Jul 2026

Amber

The gentleman that was at the desk was super helpful and kind and went above and beyond to make our stay great, however the room was not very clean, the bathroom vent had more dirt built up than an archeological dig site. The bathtub needed some love too.

We used the public bathroom when we arrived and there was no soap or anything to dry your hands but oddly there was hand lotion .. because that’s an important step after you’ve used the bathroom.

You have to pay to park for the night and that is not written anywhere when booking.

Lastly they do include breakfast however I don’t recommend it if you like food or you enjoy coffee that doesn’t taste like burnt tar.

Friends

10/10

Exceptional

08 Jul 2026

Cassie

Great location an old established hotel

Self

8/10

Excellent

07 Jul 2026

Thomas

Historic older building in DT Kamloops. Lots of restaurant option in walking distance. Rooms were actually exactly what we expected and we enjoyed our stay. Staff was friendly and helpful. We stayed in a top floor suite that faced the main street. Lots of street noise all the way till about 3am. Area gets a little rowdy after the clubs/pubs shut down. Homeless people roaming around everywhere also, especially in the provided parking. Recommend to remove all belongings from vehicle. Had to remove broken crack pipe debris from behind the car in the morning. It really is too bad about the state of the Kamloops DT core, it is not the Hotels fault.

Partner

8/10

Excellent

06 Jul 2026

Edward

Limited parking and very old building that shows its age. Great location with excellent restaurants and amenities within easy walking distance.

Family_with_children

4/10

Poor

03 Jul 2026

Brent

Old

Family_with_children

6/10

Pleasant

02 Jul 2026

Stephanie

No parking was available which was very inconvenient.

4/10

Poor

29 Jun 2026

jaylene

This hotel is nothing like the pictures that are shown, don't be fooled by the lobby.
Carpets through out and in the room are filthy, and stained very badly, they smelled, they had actual gum stuck in them. The bathroom was dingy dark and the shower tray was so stained couldn’t tell if it was every white or not.
The window overlooked a parking lot with the people doing drugs.
The bed was so soft it felt like a hammock when you got in it. This hotel is very old, But is in need of a redo not just a face-lift. It then could be a charming hotel again. But as it stands it is not worth the price we were paid and they charge for parking. I was so glad it was only one night, because we didn't hardly sleep in those conditions.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

James

Forgot my tooth paste usually hotels have complimentary one was so lucky here

Business

4/10

Poor

26 Jun 2026

Sandra

The room did not have a central light and half of the light bulbs in the lamps were burnt out. The window view was horrible. Bleak and dirty walls to look at from neighbouring building

Self

6/10

Pleasant

26 Jun 2026

Walter

The coffee is some of the worst I’ve ever had. Be careful about the pool. It’s not in the property but a few blocks away. There are a lot of homeless hanging around the building and several blocks around.

Business

6/10

Pleasant

23 Jun 2026

Sandra

Room was small, but clean and comfortable. I slept well. Breakfast was thawed and heated up eggs and sausages. The orange juice tasted like soap. The coffee was coloured water. Don’t waste your time eating there.
Homeless people were hanging around the entire area. Didn’t feel safe. Parking is outside and not secured. That didn’t feel safe either.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Josee

Old hotel, musty smell in room, Tub dirty and mold in coffee maker. Air conditioning did not work great.

10/10

Exceptional

20 Jun 2026

Robert

Great location. Fun, unique old timey vibe.

Self

10/10

Exceptional

12 Jun 2026

Jason

Always a comfortable stay!

Self

6/10

Pleasant

12 Jun 2026

Kasey

Unfortunately we found this hotel in a part of town where we did not feel safe walking around the streets. It was not located near any convenient amenities, if you are a traveller stopping overnight on your journey.
Better to continue through this side of town to the area where there is the large shopping centre and more food service offerings.

Partner

10/10

Exceptional

11 Jun 2026

Jason

Love the character and history of this hotel. Staff are great to deal with and super accommodating.

Self

8/10

Excellent

11 Jun 2026

Richard

Really friendly staff and nice to have a simple complementary breakfast.

Partner

8/10

Excellent

08 Jun 2026

Douglas

Big room with separate bedroom, needed 2 TVs, one in each room. AC was freezing, couldn't turn it off. Parking was on side of hotel, not easy to cart in luggage.

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Zara

Its an heritage hotel.
Which means the rooms are small and do have the old smell.
We paid 450+ for one night which was not worth it all for the room.

Just avoid this hotel and should be the last option if nothing else is available.

Delta 2 building down charged us the same amount for a clean spacious room.

We feel scammed!
Having said that the front desk has the kindest staff but they cant do much about the state of this place.

Will definitely not recommend
Dissapointed in expedia as well for the charges as we were told its cheaper to book via direct hotel!!

Family_with_children

2/10

Poor

04 Jun 2026

Luotai

Checked us out of the room a day early with no notice, checked us in again and incurred a another 150 security deposit. Staff manager says she would email me to explain what happened, never does.
Overall, great hotel, horrible staff.

Family

4/10

Poor

03 Jun 2026

Richelle

It’s is in party central and old as hell so we could hear people shouting and partying till 6am. Next to no parking and there are so many sketchy people out.

Partner

4/10

Poor

03 Jun 2026

Eduard

Staff was no friendly and uninformed

6/10

Pleasant

31 May 2026

Grant

We've stay at this property a few times and this will be the last until they spend some money on a badly needed renovation. It's long overdue and requires a major face lift.

Partner

6/10

Pleasant

30 May 2026

Jamie

Unfortunately this area has drug users and homeless right across the street

Family_with_children

8/10

Excellent

24 May 2026

Haobo

The facility is well maintained, staff were not very welcoming, but nothing wrong with work

Business

6/10

Pleasant

24 May 2026

alan

Rooms could use some attention. The drapes had holes on them. Appeared fairly clean.
Neighborhood is downtown. Lots of homeless vagrant around the building and parking.
The parking was insufficient for the amount of guest staying when we were there.

Partner

10/10

Exceptional

22 May 2026

Wanda

Excellent front desk service/information, parking by hotel.
Very friendly & informative waiter in pub restaurant; dinner & dessert were delicious!
Considering this hotel is very old, the room bed linens/towels etc were great! The pictures, drapes and woodwork definitely reflect a historic time.

If you prefer everything new & up to date, perhaps this hotel is not your preference.

Self

2/10

Poor

22 May 2026

Ben

Room was filthy. Gave us another room which we declined.
Floor was dirty, couch was dirty. Thank goodness for hotels.com as they got me a refund and we went to another hotel.
Smelt as well - door was dirty - just gross.

Front desk wasn’t helpful when I asked how the refund gets processed. I’m sorry pay 250 for a night you should get a clean room especially for the king suite.

Partner

8/10

Excellent

19 May 2026

Robyn

Very cool heritage hotel. Clean and nice staff. A little noisy on the street when the bar lets out.

Family_with_children

2/10

Poor

18 May 2026

Velayudhan

The hotel had an old world charm, but it was one of my worst stays in a hotel
- our room was on the 4.5 floor, between floors 4 and 5. I had to carry the luggage of our family up one flight of stairs
- TV was not hooked up. It took me 30 mins to get it working
- Could not set room temperature. The AC and heat were both on
- making a coffee in the morning was a challenge. The cable on the coffee machine was only 3 inches long and had to move it really close to a plug
- should I say it again - I had to carry my luggage down a flight of stairs.
- no attention to detail

Family_with_children

10/10

Exceptional

15 May 2026

Jason

Always a great stay at this historic property.

Self

4/10

Poor

12 May 2026

Fauzia

Room looked old and dingy. There was grime on the walls. Bathroom shower looks looked old. Breakfast food was not good

Business

10/10

Exceptional

11 May 2026

Glenn

Older place but what i expected comfortable bed clean close to everything staff very helpful would stay again included a good continental breakfast was really good.

Partner

10/10

Exceptional

11 May 2026

Pamela

Overall, I had a really good stay and felt it was great value for the price. The complimentary breakfast was excellent, the views were beautiful, and the hotel has a fun, lively atmosphere with restaurants/pub options nearby. The majority of the staff I interacted with were also very friendly and helpful. The only downside for me was the parking situation. I had paid separately for monitored overnight parking nearby, and in the morning I moved my vehicle thinking I could use the hotel parking that was advertised as complimentary with my stay until checkout. However, I was told I would need to pay an additional $30 just to park there for the remaining few hours before checkout, which was a little frustrating and confusing. In the end, I just used nearby street parking and still enjoyed the rest of my stay. The room was generally comfortable overall, although I did notice a couple of hairs in the bathtub, so I chose not to have a bath and showered instead. Other than that, it was a worthwhile stay for the price, and I would definitely consider staying again. But overall a great place to stop-over.

Self

8/10

Excellent

11 May 2026

James

Hotel is in one of the oldest and most historic buildings in Kamloops, and whilst quaint is sadly in need of some refreshing in areas. Car Parking is limited, but only costs $8CAD for the night.

Room was comfortable, and overall clean and reasonably quiet. There is a bar underneath but that closed at 11. You are in the middle of town so noise is to be expected. Bathroom had water marks on the roof and a fair bit of dust in the corners, but toilet etc., we're clean. Water for the shower fluctuated in temperature from hot to cold.

Breakfast was OK, but nothing special.

There are a lot of homeless people in the area, but I think this is the norm for Kamloops from walking around. We never felt unsafe though, and there was no-one approaching or hassling you.

Friends_and_family Family

8/10

Excellent

06 May 2026

kim

built in 1928 this hotel brings a lot of nostalgia with old period correct elevator and furnishings . If you're looking for average accommodations and a nostalgic glimpse into the past you will enjoy your stay . If your looking for modern amenities and furnishings look elsewhere

Self

6/10

Pleasant

03 May 2026

Timothy

Breakfast was very basic so next time would probably just skip that and go to a restaurant instead. Skip the parking charge and just park on the street for free on weekends. The lobby and restaurant are charming for their heritage and the bed in the room was comfortable so we had a good sleep. The location is great for walking around downtown and to Riverside Park. Not sure I’d stay here again though.

4/10

Poor

01 May 2026

Kalli

The room was filthy, and everything was falling apart or broken

Friends_and_family Family

6/10

Pleasant

01 May 2026

Sebastien

decent hotel but its old and not the cleanest around.

in downtown if you like this area
limited hotel parking and its over 20 cad per day in city. far enough from the train tracks at least.

there's plenty of better options in Kamloops but for a short stay it works.

Self

10/10

Exceptional

28 Apr 2026

Roy

Very clean quaint room. The staff was excellent! The breakfast was wonderful! Would recommend this property.

Partner

4/10

Poor

24 Apr 2026

Robyn

Car broken into and someone hit my car all in one night. Cameras were too low to capture plate, and some cement stall dividers would prevent alot of this. Other than that the hotel itself was delightful!

Family_with_children

6/10

Pleasant

20 Apr 2026

Wendy

Keys did not work, it took 3 trips back to the desk before clerk realized battery was dead in door.

Self

10/10

Exceptional

19 Apr 2026

Gerry

Staff friendly, nice location, close to restaurants, pubs, etc, has a bar with sports on TV, unfortunately you have to pay for parking even if your a guest

Pet

10/10

Exceptional

18 Apr 2026

Tanya

Staff was amazing and food was even better!

10/10

Exceptional

16 Apr 2026

Marianne

It is a historic hotel with lots of character. The rooms are clean and the staff is friendly. It is always a pleasure to stay here.

Partner

2/10

Poor

14 Apr 2026

Jessica

Rooms are gross. But it was very quiet

Partner

2/10

Poor

12 Apr 2026

Michelle Anne

Super hot in the room, too noisy to open the window and very dated. Breakfast was below average

Family

8/10

Excellent

12 Apr 2026

Heather

The front staff was great. Breakfast was ok. Nice to have hot food and bread products/cereal. A label under the juice to say what they are would be a good idea and keep the yogurt on ice.

Our room was quaint and great for one night. There was a problem woth thr toilet that maintenance couldnt fix, so i figured it out and just fixed it wach time it was needed. Water pressure was great. Quiet room although the fan was on, it never really cooled the room. Nice to have a fridge but it was noisy! For one night, it was a decent place to stay.

Friends_and_family Family

8/10

Excellent

12 Apr 2026

Nevin

The staff were excellent! The property's history was cool.

Family_with_children

6/10

Pleasant

12 Apr 2026

Sarah

Run down hotel.
No parking so had to pay an extra $20/day
Tired room, somewhat dirty. Ran out of toilet paper after one use.
Sad breakfast.

8/10

Excellent

09 Apr 2026

Jeff

Nice breakfast wifi was not working and staff tried but unable to get it operational.

Partner

8/10

Excellent

01 Apr 2026

Kelly

Nostalgia at its best…see it that way and you will not be disappointed!

4/10

Poor

30 Mar 2026

Ejay

Don’t get a room by the elevator , u won’t sleep

Partner

8/10

Excellent

27 Mar 2026

Lura

Let me start with the staff here is amazing. The history of the building is really cool. The main floor, hallways and main bathrooms are clean. The food is okay.
Upon entering our room, we noticed that it was dated ( but its a super old hotel so we went with it) There was a bit too much furniture in the living room area and no tv. The mini fridge kept the drinks cool. There was a tv in the bedroom, but we like watching from the living room area...but that is our preference.
The linens were all clean, the bed is super firm, so if you like that, then it was perfect for you! The lights ( of the three sets you could use in the room) only one set worked.

You do get a free drink voucher with any purchase over $10. The waiter was wonderful.
The breakfast was okay. It was free so i wont complain! scrambled eggs, sausages, french toast. You can also make toast, have cereal and yogurt. Juice, water, tea and coffee are all available. Go to Hello Toast across the street:)
Our room was right above the weed store and bar. We are parents of 8 kids, so the music pumping until 2 am didnt bother us. The weed store, well, it helped me sleep quicker and deeper;)

Not sure if i would stay here again, but it worked for while we were there! Thank you

Partner

10/10

Exceptional

26 Mar 2026

Hakyong

Was very good pillow and metres.
Huge room.

Self

10/10

Exceptional

25 Mar 2026

Stephen

I loved it!!
great views from the top floor and the windows open for a wonderful breeze

Partner

6/10

Pleasant

22 Mar 2026

Jen

Room was small, furniture was old and falling apart. Bed was uncomfortable. Very loud at night with the night clubs and proximity to the street. Lots of yelling and screaming at 2am.

Friends_and_family Family

8/10

Excellent

20 Mar 2026

Charles

Hotel is showing its age.

10/10

Exceptional

17 Mar 2026

Sean

Old english charm....

Self

8/10

Excellent

16 Mar 2026

Diana

We've stayed here many times and love the authentic, old time atmosphere. There were a few things that bothered at night. Firstly, the fan in the bathroom was on constantly and loud. The toilet was dripping all the time.
Secondly, the fridge was very loud all night, which made it hard to initially fall asleep. (room 505)
Thirdly, everything was cold at the breakfast buffet (beans, potatoes
, egg cups) Happy to see the yogurt back, and the mini croissants were good. Staff is always polite and helpful. We'll be back!

Partner

8/10

Excellent

15 Mar 2026

Sandra

Place is starting to look a bit run down

Self

4/10

Poor

13 Mar 2026

Amber

The staff was friendly upon check in, however there was no free parking. I had to pay 20$ in a nearby lot. The bed was the worst bed I’ve ever slept on in my life. Hard as a rock. The breakfast was above the average hotel breakfast.

8/10

Excellent

10 Mar 2026

Curtis

This is a historic Kamloops Hotel. It's ver

10/10

Exceptional

09 Mar 2026

elyjah

Everything was great this was my second time staying at this hotel and i would definitely go back

6/10

Pleasant

07 Mar 2026

Veronica

Everything was good till I got t the toilet in the bathroom there was faeces ground on the toilet I told the staff that actually put me off

Self

10/10

Exceptional

05 Mar 2026

Desiderio

Everything was good

Partner

4/10

Poor

04 Mar 2026

Mike

Sink was plugged. Moved to a smaller room, was told an upgrade. When told it was not an upgrade they did offer the room cost difference to be refunded but it took several call backs to finally get the funds returned.
Breakfast was cold.

Partner

10/10

Exceptional

28 Feb 2026

Minas

The room was very clean and the staff were very helpful. I would recommend this place to friends.

Self

8/10

Excellent

26 Feb 2026

Hannelore

The staff in the Hotel was this time super nice!
I can notice that the owner of the hotel has changed!

Family

4/10

Poor

25 Feb 2026

Gail

Staff were excellent but room was not renovated

Partner

6/10

Pleasant

23 Feb 2026

Kerry

Obviously an older hotel so certainly showing its age.
Paint peeling off the wall in the bathroom above the sink, the door quite battered and the wall fan in the bathroom in desperate need of a cleaning.
No cover plate on the plug in behind the bed - safety hazard??
The room was overly warm and we could not find how to turn the heat down so resorted to opening the window. Alas, the taxi driver convention at the pizza parlour across the street at 3 in the morning was very annoying.
The staff were great, especially in the attached pub.
Breakfast was ok.
And the bed was very comfortable.

Partner

8/10

Excellent

22 Feb 2026

Elisabet

Great staff, beautiful heritage building, and a good value breakfast as early as 6am! Parking right next door to hotel (had to bring valuables inside for safety) would definitely stay here again!

8/10

Excellent

22 Feb 2026

Bert

Clean . Quiet Thursday night. Loud from the bar
Friday night till 3 am Saturday

8/10

Excellent

21 Feb 2026

Austin

Pillows were too soft

6/10

Pleasant

17 Feb 2026

MENG

I booked two bedrooms for three nights because I drive a long way need good sleep, while my son needed to study till late night. The first day I got a room with no door in between the two rooms, so the lights could affect people in the other room. The wood floor is not even flat, missing one curtain and safer not working. The noise from pub downstairs is unacceptable. The loud music and bass speaker shakes the building and windows, even noise cancelling headphone couldn’t help much. Music till 2am, then people gathered outside screaming and shouting. I couldn’t fall asleep till maybe 5am. Then I have to wake up at 6:30 to do my stuff. I talked with staff, they said they can offer a quiet room but it’s double queen which is downgrade to my booking, and doesn’t work for me. I said two rooms also ok. They said everything else is sold out. But I checked online there are still 6 rooms available that day. They told me all two bedrooms are at the same side, so will all be noisy. We are able to change room to one level up. At least this one has a door in between the rooms which helps. Again loud music till 2am, I called front desk, they said they’ll check what they can do and let me know, but never called back. No music on third night, I can finally get a night sleep. I end up getting sick after the trip, maybe related to couldn’t rest well.
Otherwise cleanses is good, king size bed is comfortable. Would rate higher if no such loud noise and music.

Family_with_children

4/10

Poor

17 Feb 2026

Chad

Staff was fine but the room wasn’t as pictured and there was a very noisy night club downstairs

Partner

6/10

Pleasant

15 Feb 2026

Benjamin

Room was relatively clean staff were friendly. Odd smell throughout the hotel. Price was reasonable compared to other hotels in the area and the location was great. Main issue is the bar downstairs blasting music until 2 am I don’t typically mind but we were staying on the top floor corner room far away from the bar and we could still feel the music vibrating the room, we decided the only remedy to this would be to go down to the bar and join in on the “fun” we got to the door and a security guard informed us is was a ticked “special event” $25 per ticket. There was a total of 4 people in the bar, we left immediately. I’m sure it’s a much more pleasant stay during the week.

Leisure Partner