Name: Haughton Hall
Address: Haughton Lane, Telford, TF118HF, GB

10/10

Exceptional

17 Jul 2026

Helen

What a lovely hotel - great find!

Staff so friendly and helpful we had such a relaxing time - thank you ☺️

Fabulous to be able to use the pool facilities, great breakfast and chilled out bar, lovely grounds and pool table!! 🙂

So accommodating when we ordered a takeaway curry from Shifnal - providing plates and cutlery for us - thank you ☺️

Thank you for a wonderful stay ☺️

Friends_and_family Family

10/10

Exceptional

15 Jul 2026

David

Great staff and a clean room

Self

4/10

Poor

08 Jul 2026

barry

The building is in a poor state of repair, sad to see. Window frames are crumbling, fixtures are missing or loose, causing erosion of function.

8/10

Excellent

01 Jul 2026

Chris

Breakfast was very good, staff were excellent.
The hotel is tired in places but seems to be on the up.
We have stayed there many times because of the location and pool.
Carpets in some of the rooms need a deep clean. We plan to stay again in a few weeks time.

Partner

8/10

Excellent

20 Jun 2026

Simon

Staff and food very good and great views of the grounds from the breakfast room, but the building would benefit from an upgrade and some maintenance.

Self

6/10

Pleasant

17 Jun 2026

Tom

Quite a dated feel inside, especially the bathrooms.

Self

6/10

Pleasant

17 Jun 2026

Stuart

The hotel was in need of some tender loving care. It had clearly been a formidable building in its day and stood in extensive grounds but 3 centuries of wear have not been kind.

There was no problem with cleanliness and the staff were excellent. We felt welcome from the moment we arrived.

We chose this hotel because of the leisure facilities and we were not disappointed. The swimming pool, sauna and jacuzzi were invigorating. The steam room was out of order during our stay but that did not detract from our enjoyment.

Partner

8/10

Excellent

16 Jun 2026

DOROTHY

The room was clean, and the bed was comfy. The double glazed window didn't open and had 'blown' so full of condensation. The dining area and bar were in good order, some parts of the hotel looked in need of renovations/decorating. Breakfast was good, staff were friendly, welcoming and helpful. I felt the immediate surrounding gardens would benefit from a big tidy up.

Partner

6/10

Pleasant

13 Jun 2026

Roland

Clean room and comfortable bed, but the whole property is very tired and in need of major renovation. Rotten woodwork, peeling wallpaper, and a very dated bathroom.
Small swimming pool, ok for kids.
Friendly staff and efficient check in.
Inexpensive and adequate for a one night stay.

Family_with_children

8/10

Excellent

04 Jun 2026

Adam

Whilst the hotel is a bit dated, the bed was comfortable, staff helpful, and it is great value for money. I'll stay again.

Self

10/10

Exceptional

02 Jun 2026

Marta

Lovely , clean , quiet hotel.
Breakfeast was delicious and very friendly staff.
Perfect location.
Thank you.

Family_with_children

6/10

Pleasant

02 Jun 2026

Bruce

Reception staff very helpful ,Hotel is a bit dated and corridors smelt stale , minimal evening menu,barman was miserable, breakfast staff were nice and good breakfast though,

Self

8/10

Excellent

23 May 2026

Mohammed saeed

Ok

8/10

Excellent

19 May 2026

Anthony

Rooms were good just need update bar area nice staff really friendly grounds need daily grass cutting and striming pool area was ok need update

Partner

6/10

Pleasant

09 May 2026

Gary

The hotel is VERY tired. It needs a lot of money spending on it, but if it did, it would be fantastic. Staff were really good but not enough of them. The guy on reception seemed to be doing everything. The swimming pool was really good and the gym looked good as well, but I didn’t have time to use it. We had a bar meal which was perfectly fine and a reasonable price as well. I hope the owners spend the money to bring the buildings up to scratch, ( a new coat of whitewash on the outside and complete redecoration on the inside would help immensely). We only stayed one night and for what we paid, it was perfectly fine, but I wouldn’t want to spend more than one night there though…

Partner

8/10

Excellent

08 May 2026

Sian

All good, lovely location, friendly staff, thank you

Partner

6/10

Pleasant

29 Apr 2026

Richard

“Classic double room” No TV in the room. No teaspoons. Coffee not restocked. Bed was comfortable. No bedside light or power socket.

Self

2/10

Poor

25 Apr 2026

Kay

Breakfast was cooked to order...but they just couldnt get it right...scrambled eggs when I asked for poached...two of everything even though I specifically asked for just one ...but then covered in mushrooms cooked in GRAVY!.
Dinner had a very limited menu...but what they did have was ok...except when we asked for desert...we were told they were all frozen and would take hours to defrost. Why...when they had 13 of us booked for dinner did they not think to take desert orders in time for them to defrost.
But worst of all one of my colleagues was in bed when someone burst into her room. The key to her room had just been given to another guest...without any checks as to if they had asked for the correct room key. My colleague was distraught...and scared...and the whole thing was not handled well.
We will not be returning to this hotel...and cant recommend it.

Business

10/10

Exceptional

15 Apr 2026

Stace

Th building is amazing or at least it will be when the renovation is finished. It will be jaw dropping.

Absolutely loved this place, the setting was incredible and the first thing they started with, the most important thing, the beds so had an excellent night's sleep.

Totally needs updating (I'm sure th teles were from the 2000s - at least 20 years old, but I was told that that was what they were doing, so by the end of the summer it should be done.

I know where I'll be spending Xmas n new year ........... Highly recommended

Stace

Self

8/10

Excellent

14 Apr 2026

Gavin

Nice hotel in beautiful surroundings however the decor is very tired. The staff were very friendly and hospitable and the leisure facilities were good. There is a very limited food menu on offer in the bar and the quality of the food was mediocre at best.

Partner

10/10

Exceptional

29 Mar 2026

jane

Clean room, warm. Spacious bathroom, Shower very powerful, water hot.

Bed and pillows comfortable.

Staff welcoming and helpful.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Kate

This beautiful listed building is set in very peaceful and calm grounds. The staff are really helpful and friendly. We loved the jacuzzi, swimming pool and sauna. The owners have plans to update the rooms whilst keeping the wonderful character of the hotel. We loved our stay here.

Partner

2/10

Poor

24 Mar 2026

Bethany

The hotel is extremely run down. Does not look anything like the pictures on line. Rooms very outdated, mould on the ceilings and property looks shabby. Staff were very friendly but felt very disappointed.

Partner

10/10

Exceptional

22 Mar 2026

Ellie

Lovely

Self

6/10

Pleasant

17 Mar 2026

Kirsty

The pool was good. The room was very dated ,but it was suitable for a one night stay. Staff were lovely. It was a shame about the very limited food menu.

Friends_and_family Friends

4/10

Poor

15 Mar 2026

Lina

Staff were very helpful. The hotel is not as advertised on the website. It is tired and needs some tlc. Bed sheets were stained so need new ones buying.

Partner

4/10

Poor

16 Feb 2026

Mohammed saeed

Room was very dated only cleaned once in three days no change of towels.

6/10

Pleasant

08 Feb 2026

Sarah

Not impressed that bedside light did not even have a socket to plug into!
Staff were really quite pleasant but bar area soulless and purely functional - not welcoming.
Also emails from hotel before arrival really instructive and frankly not friendly and welcoming

Leisure Family

10/10

Exceptional

06 Feb 2026

Simon J

Great

4/10

Poor

27 Jan 2026

Chris

It took me an hour at checkin to try and get my room - there was a breakdown in communication between hotels.com and the hotel and the advice was to cancel a pre-pay booking and bay them direct. As the room was non refundable I didn't think this great advice. It took a while circling through the hotels.com app to try and find a way to contact someone to get the two parties to speak to each other, which included having to download the app in the first place. The hotel had then run out of rooms, and I ended up in a family room which was fine, but the breakfast I had paid for was not attached to the room and I had to negotiate with the serving staff to get the breakfast. The second day I didn't bother as it left me feeling so annoyed. On checkout the computers were down so I left. All in all, a great shame as I won't be back at the hotel or using hotels.com again.

Business

6/10

Pleasant

15 Jan 2026

Mr Karl and Mrs Shirley

Under new management. Improvement is on it way. Room Decorations needed urgently. The entire pool changing area to be renovated. Brilliant staff. Drain toilets to look at emergency

8/10

Excellent

09 Jan 2026

Colin

Staff were great. Food nice Rooms a bit shabby

2/10

Poor

04 Jan 2026

Rajesh

Bed screw loose and spiders everywhere tv not working

Leisure

2/10

Poor

14 Dec 2025

Derek

The whole building was extremely neglected, dirty and in a state of disrepair.
The only positive was the staff and you could only feel for them due to the negative feedback they must have to contend with.
Mold on bathroom walls and all windows, the room and bathroom were extremely dirty.

We didn’t check in till late and had to meet family and didn’t have time to check the room.
We were not given a garden room as booked but one overlooking the car park!
There are too many issues to post but will never return there.
Unfortunately I’m not able to post the pictures but this place should not have one star let alone 3!!
Be interested to know how Expedia rate the hotels they have on their site?

4/10

Poor

07 Dec 2025

John

The rate included cooked breakfast. On the morning of the 2nd December no cooked breakfast was provided as the chef had not turned up for work! I was advised that a proportionate refund would be made but none has been forthcoming.

Partner

10/10

Exceptional

04 Dec 2025

Ben

It's an older property with character and charm. Better than your chain hotel box rooms and generic style

Business Self

4/10

Poor

02 Dec 2025

Catherine

Whole building is very tired. Divan bed bases were collapsed, mattress old and kept being woken by rolling on to a pointy mattress spring. Marks on ceiling which looked like mould. Bathroom clean but very basic. Room very hot but could not turn radiator off/down. Large free-opening window on 1st floor which wouldn’t stay open to cool the room. A significant potential hazard for any children.
The one redeeming feature was the gym/pool suite with jacuzzi, steam room and sauna which was quite pleasant, though again needs cosmetic attention.

Self

2/10

Poor

30 Nov 2025

James

The room was very outdated and smelly as if it hadn't been aired in years. The hotel as a whole is very rundown. We were booked to stay for 2 nights in a twin room which was set up more as a double and there was only 1 set of towels.

Friends_and_family Family

2/10

Poor

27 Nov 2025

Ross

.

Business

6/10

Pleasant

26 Nov 2025

Brian

The hotel was ideally located and cheap.
It has definitely seen better days

Business Self

2/10

Poor

24 Nov 2025

dave

Bed was poor quilt cover had old bloodstains on it which I showed to staff on first mornng (pictures I still have.) I was also complaining about no hot water. So the boiler must have failed this was fixed that evening. No cook therefore no hot food for breakfast or evening meals. I was showed a list of take-away businesses. When I left the blood stained quilt cover had not been replaced.

Business Self

2/10

Poor

23 Nov 2025

Adrian

Nothing in this hotel was adequate and the breakfast was nonexistent!
On a positive note the pool and sauna area was ok and the staff tried their best with a situation that was not there doing. We have asked for a refund. Faulty towers comes to mind

Friends_and_family Family

6/10

Pleasant

13 Nov 2025

Paul

The rooms and property in general are in desperate need of a refresh. The breakfast was advertised as being continental - there is nothing continental about brown toast and coco pops. There were no pastries available. Additionally, the bar had no beer on tap or bottles - only Inch's cider and there were no bar snacks available. The staff however were polite and attentive and obviously working with what they are provided.

Business Self

2/10

Poor

08 Nov 2025

Steve

Room was awful - there was a big hole in the window frame to outside, the windows frames were covered in mold, the window was broken so couldn’t keep it open. The furniture was old, creaky and worn - they’re was damp patches on the walls. They were no bath towels and no breakfast when we went down

Partner

2/10

Poor

26 Oct 2025

Sean

Had a wasps nest in my room and the rooms smelled so bad.
Checked out after 1 day.
Reported to EH

Business

6/10

Pleasant

25 Oct 2025

Marcel

Cheap but Hotel is tired

Business

6/10

Pleasant

23 Oct 2025

Andrew

Stayed in the annex and internet coverage here very limited. Mobile on 4g most of the time.

Fire alarm sounded at 9.30pm. Staff were clueless. No role call taken and little communication. Guests left hanging around waiting for action to be taken. Absolute shambles describes the situation.

Didn’t take breakfast as I checked out early but at that time is basically tea and toast anyway.

With staying in annex i couldn't get into main building to check out properly, so I had to post key card through letterbox

Business

2/10

Poor

23 Oct 2025

Alistair

This hotel is tired, was dirty in both the bedroom and bathroom. A curtain was torn off the rail and bedding smelt musty. The restaurant was closed and whilst not a major issue as Shifnal has plenty of eateries, after a long day working and travelling, this was not a welcome surprise.
The breakfast was adequate if austere - with so few staff they seemed to be struggling. Sadly I will not plan a return visit when next required to overnight in the area.

Business

6/10

Pleasant

19 Oct 2025

Fiona

The staff were attentive and friendly and the cooked breakfast was good. The decor was half old country house and half outdated nineties. It was shabby inside and not well maintained outside. Perfectly adequate for an overnight stay just for a bed for the night and breakfast but not as a holiday destination .

Business_and_leisure Self

10/10

Exceptional

15 Oct 2025

Saywan

Best hotel

Partner

8/10

Excellent

14 Oct 2025

James

Would stay again. More variety of food and drink choices needed.

Leisure Family

8/10

Excellent

12 Oct 2025

Fred

Poor state of repair

Leisure Partner

6/10

Pleasant

24 Sep 2025

Pamela

Although our room was clean and tidy the property looks very tired and in need of refurbishment. The gardens lack care and maintenence. We could not control the shower temperature and the bathroom door jammed shut when you closed it. My husband had to force it open. The TV remote didnt work properly. The wardrobe door wouldn't remain shut. We didnt use the spa facilities or swimming pool. We didnt have breakfast or eat in the restaurant, so i cant comment on these.

Leisure Partner

2/10

Poor

24 Sep 2025

Luke

Terriable

Dirty room and gym area is falling apart. Aslo the food is poor.

10/10

Exceptional

24 Sep 2025

Boyd

Amazing room, wonderful staff.

Partner

8/10

Excellent

18 Sep 2025

James

Nice hotel only problem was lack of drinks at the bar due to delivery issues

Leisure Family

8/10

Excellent

09 Sep 2025

sim

good

4/10

Poor

03 Sep 2025

MARTIN

It is a very old building run by a small number of staff.
The whole property is very tired.
However bedroom was clean although very old fashion
Bed was comfortable
Breakfast ok this morning.

Not a place that you would rush back to however it was very cheap.

As they say you get what you pay for.

Business Self

10/10

Exceptional

30 Aug 2025

Jon

Nice Stay at Haughton Hall

We had an enjoyable stay. The room.was spacious. Parking was free but you had to enter your Registration on arrival. So many signs about parking restrictions!

The staff were very helpful.

Partner

6/10

Pleasant

24 Aug 2025

Verified traveler

The hotel i

Partner

6/10

Pleasant

16 Aug 2025

Ben

The staff were friendly and accommodating, offering a complimentary drink due to a delay in restaurant service. The restaurant menu was standard; the soup tasted processed, though the bread was warm and enjoyable. Decor and fittings were slightly dated, with some cobwebs on the walls. The hotel offers good value, with a gym, pool, and fully opening windows. Breakfast had some inconsistencies: the orange juice was dilute with a fusty taste, and available only once, eggs were poached nicely, but sausages were bland and there were no fruit or vegetables such as tomatoes.

10/10

Exceptional

15 Aug 2025

Steve

I booked the hotel to stay in for 3 nights with my daughter whilst I was playing in the Pickleball English Open in Telford. I always look for a pool and looking at some of the reviews this was a bit of a gamble, however it definitely paid off !

Yes, the hotel is a little dated and could do with some investment, however, it was clean, the suite size was very good and the price was great value. The pool was pretty awesome. It is in a separate wooden building and was really warm, with a jacuzzi. The steam room was out of action, but the sauna wasn't and was also great. We somehow managed to use the pool twice a day, every day.

I come to Telford pretty regularly, and this will now be the hotel I will book every time.

Leisure Family

6/10

Pleasant

03 Aug 2025

Katie

Very run down

The room was basic and bed was really comfy however was very dated and run down. Needs some money put into the rooms as hotel.com details on the hotel not what you are getting when you arrive. Different to the photos and very over priced for what you pay for the room

Partner

4/10

Poor

03 Aug 2025

Mark

Bood an executive single room but had a standard double room. Room was very dated and was in the annex. Reception could not find my booking and had to get a manager to sort out. Lights in the corridor were not working. TV signal was poor and couldn't get many channels, could not get ITV, etc. Staff were polite and helpful.

Leisure Self

8/10

Excellent

02 Aug 2025

Brian

Haugton Hall 2 night stay

This is our second visit since covid. The place is wonderfully quiet and the pool is good. What lets it down is the hotel and pool area could do with some TLC (and a few quid spending on it). It's a little bit tired & the external appearance shows when you take a closer look. Broken soffits in the newer part and the pool needs to be refurbished before it starts to rot. there was no body wash in the changing rooms and no warning till it was too late. However, there was plenty of tea and coffee and the staff were very friendly.

Partner

6/10

Pleasant

30 Jul 2025

Adrian P

Could do with a better TV system

Guy on reception desk when I arrived was amazing. Very informative and helpful. Food prices for the evening meal was high but it was nice. Breakfast was full English but bacon was over cooked and dried out and sausages were low quality. Tv in the room was awful, no signal so was totally unwatchable. Tried the radio option on the TV but again extremely poor reception so had to switch it off.

2/10

Poor

30 Jul 2025

Julie

Very dirty and run down

Partner

6/10

Pleasant

29 Jul 2025

Michael

This is an old manor house. Bits of it are

6/10

Pleasant

28 Jul 2025

Barry

Property and Grounds could do with a refresh

Business Self

8/10

Excellent

24 Jul 2025

antony

Lovely location, great grounds and decent pool. The room was a really good size but similar to other comments, the decor is tired, the beds were uncomfortable and old.

Staff were all friendly and helpful when needed and For the money paid I was happy enough, but if you are looking for anything plush, modern or comfortable you may need to look elsewhere.

Leisure Family

4/10

Poor

07 Jul 2025

Warren

Not good at all. Needs work.

This building looks like it should be condemned. The exterior is falling apart. The windows are falling apart. The furnishings and general finish in the room has a strong feel of an abandoned building. There was only 1 towel in the room and wheni asked at reception for another as we where 2 poeple staying i was told that they do not have any as there was a wedding and they took all the towels. There was not toilet paper in the room either. The rooms again feel as if there has not been any maintenance or effort made to how they present. This is something id expect from a 1 start hotel in a war torn 3rd world country.

Partner

8/10

Excellent

03 Jul 2025

Paul

A decent stay

Nice stay. Hotel staff friendly and helpful and rooms are clean and tidy. However, from my expectations the place is looking a little tired and requires an uplift.
Continental breakfast included but its only toast and cereals, no fruit and yogurt as advertised.
Evening meals are ok but the burger i had on 2nd night tasted like a very low cost meat a supermarket burger on bbq tastes better. However other guests were complimentary about food and the hunters chicken was tasty. No fish choice available though.
Gym is quiet and decent as was swimming pool and sauna and steam. Both of those were at a good temperature. Howver no keys for lockers so you have to leave any valuables in your room.
I'd definitely stay again if i can get the same offer again. Wouldn't pay the full price and would think twice about eating in unfortunately.

Business

6/10

Pleasant

27 Jun 2025

A J

Mediocre Accomodation

Convenient for my work. The hotel is extremely tired and understaffed. The Hotel could and probably has been a very palatial house.

Business

6/10

Pleasant

22 Jun 2025

Anita

Thpughts of my stay at haughton hall on a great st

It was very plesant grounds lovely 😍 needs bit of tidy up lick of paint on buildings but had plesant stay shower was great in room swimming bath ans sauna steam room great need to fix jagguzzi thou that be a plus i would stay again 😀

Partner

8/10

Excellent

21 Jun 2025

Melissa

The fitness center and lovely spacious leafy grounds made for a relaxing stay over on a long road trip. The room was too hot but that was due to unusual weather. Staff were kind and helpful.

6/10

Pleasant

18 Jun 2025

IAN

Food could bwe better

We were not very happy with the restaurant. There was no coffee available after our evening meal. We had sticky toffee pudding which was dry ( probably stale) and the ice cream it came with had slivers of ice in indicating it had defrosted and then refrozen
At breakfast there was no bacon even though we arrived half an hour before the end of breakfast.

Partner

6/10

Pleasant

18 Jun 2025

Carolyn

I wanted to love this old country house and based on the reviews I went for a superior room in the house itself. The public rooms are ok but the bedroom and bathroom were rundown, clean but in acute need of some tlc. Generally the room was quiet until 1.30am when someone came thundering down the corridor to go and see to a guest downstairs. Staff were lovely but a little disorganised, for example there was no hairdryer in the room and it took them a while to locate one and then it was travel sized! Dinner was good and breakfast ok as the information received before check-in was breakfast was served through to 9.30am, to be told on arrival breakfast ended at 8.30am, this was a little early in my mind. Also the leisure facilities closed an hour earlier than publicised so we didn’t get to use these. Overall this could be a lovely place to stay but unfortunately needs a lot of money spending on it to bring it up to scratch.

Partner

10/10

Exceptional

18 Jun 2025

Nicholas

Great value for money

The hotel is a little dated however the staff are very friendly and it was great value for money. Good sleep great breakfast and a lovely swim. Would stay again

Partner

8/10

Excellent

17 Jun 2025

Scott

Old and dated but lots of character. Could do with a grass cutting and weed killing but if they did that the grounds would be superb. They really do need to tidy up the grounds. Safe and quiet and ultimately cheap. Potential to be a brilliant hotel.

Leisure Family

6/10

Pleasant

15 Jun 2025

Jackie

Haughton Hall was an old building and I think it has a nice ambience but it is very dated. It could do with a bit of decorating.It doesn't have a lift and wouldn't be suitable for someone with mobility problems. Having said that the bedroom was comfortable and clean. The bathroom was clean and the shower was good and powerful.
The facilities in the spa and pool were good.
The restaurant was again dated but the food was well presented. In my opinion, average and overpriced. The portions were a good size.
It was a bit noisy at night during my stay because of other guests in nearby rooms.
It is not far from the centre of Shifnal and good location for visiting surrounding area.
All in all it's average but I think the facilities make it value for money.

Leisure Self

4/10

Poor

12 Jun 2025

Matthew

Feels like an abandoned hotel that's been reopened. Musty smell and very dated.

Business

8/10

Excellent

29 May 2025

Anjaly

Good amenities and ambience.

8/10

Excellent

27 May 2025

William

First time staying here great place restaurant not open Sunday evening but didn’t realise. Really helpful staff especially Petra on reception. Breakfast was good. Would stay again

Leisure Self

10/10

Exceptional

24 May 2025

Sharron

Although a little dated with the decor it was super clean, the staff couldn’t of been more helpful and pleasant, breakfast tasty, the pool area was an added bonus, a nice little extra to complete our one night stopover before carrying on to our next destination. We would definitely return.

Business_and_leisure

4/10

Poor

23 May 2025

Verified traveler

Disappointment personified

Room had a shower which was far too hot & could not be adjusted. Hotel moved us to a different room which was much smaller & less comfortable.

Partner

2/10

Poor

23 May 2025

Anthony

I'd rather go camping , totally not disabled friendly,plenty of steps and stairs no lifts ,no ramps ,no designated bays ,

Leisure Partner

10/10

Exceptional

20 May 2025

Kuldip

Used tje pool etc all very cold no hot water & no notice

Partner

10/10

Exceptional

05 May 2025

Michael

Nice little break

Room was well insulated so enjoyed the peace, clean and aesthetically pleasing. Loved using the pool, gym and sauna

Partner

8/10

Excellent

04 May 2025

Joseph

Grand old manor house, which makes for a quirky hotel. Clean rooms, great shower, lots of parking... not far from the village of Shifnal, which has an array of restaurants... and extremely convenient for Telford, where we attended a conference. Will be re-booking for next year's event!

Business Partner

4/10

Poor

26 Apr 2025

ELIZABETH

Having stayed every year for 6 or 7 years at Haughton Hall it has become apparent that hotel needs urgent care . The halways smell musty carpets in bedroom dirty bath taps need sorting and rooms need a good paint. Leisure centre has been painted around pool and tiles replaced but changing rooms need urgent care

Business_and_leisure Partner

2/10

Poor

17 Apr 2025

Neil

Avoid at all costs

Receptionist boardering on rude when checking in- no details given for anything other than breakfast time. We had to ask about gym/pool/towels/location of breakfast room etc- felt we were an inconvenience

Sash window in bathroom did not work with a large hole in woodwork & glass loose

Mould around tiles in shower area of bath

Temperature control on shower loose so unable to control temperature correctly

Dirty seal at base of shower door

Curtain hanging off pole in bedroom

No chefs available at lunchtime - This was not advised at check in.

Inside of all sash windows extremely dirty

Overall appearance of building inside & out dirty & not maintained at all.

Partner

6/10

Pleasant

15 Apr 2025

leon

seriously needs redecorating

Business Self

8/10

Excellent

11 Apr 2025

Andrew

Telford

Great value for money hotel (with pool and spa pool).

Business

4/10

Poor

04 Apr 2025

Jim

Beware, very dated and dirty

Very disappointed, will not be stayng again. The hotel is in desperate need of a lot of tlc. Everywhere looked tired & extremely dated. My room (20) the four poster bedroom was very dated, dirty, hadn't been cleaned properly for a long time. Dirty tissues behind the bed, bottle tops on the floor, layer of dust around the skirting boards. No room service, the towels werent replaced, no one attended the room. When i pulled the plug out of the bath the water took ages to drain away, the bathroom and bedroom stank of sewage. The pool again was dirty, the showers didnt work properly and the changong rooms were dark, the light bulbs needed replacing.

Business

8/10

Excellent

01 Apr 2025

Matthew

Decent room, good pool and sauna.

Business Self

8/10

Excellent

26 Mar 2025

Verified traveler

Dated hotel, friendly staff decent leisure centre

Hotel is in need of updating, staff helpful and friendly albeit seems a little short staffed. Enjoyed gym and pool for exercising.

Business

2/10

Poor

19 Mar 2025

Grant

Appalling Hotel

Quite possibly one of the most rundown and dirty properties I have been to.

Business

6/10

Pleasant

08 Mar 2025

Christine

I was surprised our room was not located in the main building but in an annex, accessed by a narrow staircase whuch curved.

Friends_and_family Friends

4/10

Poor

21 Jan 2025

Anthony

Wrong Room

Basically I booked and paid for an executive room and was initially given a room reserved for travelling workmen!

Business

2/10

Poor

29 Nov 2024

Verified traveler

A complete shambles!

The hotel requires huge investment.
My room had black mold and large damp patches on the walls. The bathroom window frame was broken and had a hole in it allowing the rain and wind to blow through. The food was expensive, service slow and was of poor quality.

The shower was either cold or extremely hot, hence I burnt my back in the shower.
On check out, waited 15 mins and no staff showed up.

Will never stay in this poor excuse of an hotel again. It’s disgusting!

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