Name: Mercure Telford Centre Hotel
Address: Forgegate - Telford center - Shropshire, Telford, TF3 4NA, GB

6/10

Pleasant

27 Jul 2026

Thomas

The room was clean tidy and the bed was very comfy. The shower was not very powerful. Soap was provided, but no moisturiser..
I had a drink at the bar which had no ice as the machine was broken. I used the swimming pool but looked fairly cloudy and the locker room didn’t have locks unless you bought your own. Clean towels Were provided. Overall this is a nice hotel but maintenance needs improving.

8/10

Excellent

26 Jul 2026

David

Close to exhibition centre and shops

6/10

Pleasant

23 Jul 2026

Irram

Room - clean & spacious.
Amenities such as shower gel, shampoo & hand wash provided. Tea/coffee just for 1 day provided. Toilet had mould inside it - needs a good bleaching & sink was blocked - need to put unblock soda in. The bathroom door paint peeling from the bottom - doesn't make the room look well maintained.
No fridge. It's very hot so in my opinion a bucket of ice should be auto provided/asked upon check in which would have solved the no fridge situation. It was very busy at the bar so I didn't bother. Bathroom water is fine to drink. If prefer bottled then purchase at the bar. I thought 1 bottle each would be provided then can refill from the bathroom.
Originally ground floor room given - smelly corridor. Felt like we were in the car park as it was noisy (room view was the car park) Asked to move up, moved to first floor which reduced the traffic noise.
Staff were friendly.
Breakfast was nice.

2/10

Poor

23 Jul 2026

Jignesh

very bad experince.
Staff not friendly except brekfast staff.
All they care is about invoice and money. no customer service!!!
Never book it again

10/10

Exceptional

18 Jul 2026

Daniel

Nice room
Ok breakfast
Would stay again

Self

8/10

Excellent

16 Jul 2026

jennifer

Stayed 3 nights. Comfortable clean room. Could have done with more milk, tea bags in room ( as with most hotels, have to keep going to reception for proper portions !). Breakfast £18, no choice to have just toast/bacon sandwich and coffee, or a smaller cheaper version. Nice clean large hotel though. Check in always takes a while and was charged for parking without being told I was? Just saw it on my receipt.

8/10

Excellent

12 Jul 2026

Ruth

Two night stay. Checked in and was given a room without AC which I knew I would struggle with, but a quick trip to reception and I was moved to a room with AC. Room was very clean, with everything you need. There was a socket that looked a little dangerous as was hanging off the wall but didn't affect my stay. Decent breakfast with a lot of choice. The outstanding thing for me was the staff. Each and every one of them were friendly and helpful on what appeared a very busy weekend for them. I would certainly stay again if I needed a hotel I that area.

Self

10/10

Exceptional

11 Jul 2026

Anita

Lift wasnt working. We had great difficulty. AC wasnt working properly.

Friends_and_family Family

8/10

Excellent

09 Jul 2026

Emma

It was a really pleasant stay..

Partner

10/10

Exceptional

05 Jul 2026

Nev

Excellent hotel and great beds

Self

8/10

Excellent

05 Jul 2026

Nigel

Good

Friends

6/10

Pleasant

04 Jul 2026

Harv

Small repairs were needed in the hotel room - stained chair, strip coming away from edge of table.
An additional £10 charge for car parking!

Self

2/10

Poor

03 Jul 2026

Richard

Decent hotel, annoyed the room was listed as air conditioned, when it was not

8/10

Excellent

01 Jul 2026

Sally

I called a few days before to indicate that I would be arriving late at around 10pm. I was advised that it was fine as the reception was staffed 24 hours. I also cheekily asked for air con, so I was allocated a room with it. I hadn't realised that not all rooms were air conditioned. That was a nice touch.
Upon arrival, I was required to pay for parking, acceptable! I was then advised that I was too late for the restaurant, which closes at 9.30 pm. It's a shame they didn't tell me this when I called in advance.
The room was a little dated in its decor but a good size with all the amenities you'd expect.
Overall, I would recommend the hotel and would stay again if I were in Telford. It is easy to find with a large car park.

Self

8/10

Excellent

26 Jun 2026

Emma

Close to Telford

Family_with_children

4/10

Poor

25 Jun 2026

DOROTHEA

The mattress was soft and saggy and should have been replaced years ago. There was Mouldy in the shower and hair left on the basin.

Partner

6/10

Pleasant

25 Jun 2026

Diane

Was very disappointed to find that a I had to pay £12 for the car park when it clearly states £10. And on checking with friends who actually paid £1.60 for overnight parking on the Travelodge.
Also was ready to use the pool facilities once checked in only to find that it was an extra £10 charge per person for the benefit with only 1 hour left to use it. There is no mention for extra charges anywhere in my booking with Expedia

Family

8/10

Excellent

24 Jun 2026

Orla

Good stay. Had everything required but lift wasn't working

Self

6/10

Pleasant

22 Jun 2026

Gill

Breakfast good. Evening meal good. quiet even though prom night being held. Staff friendly.
Kettle lid broken. Sink cold tap tiny drizzle of water. Room very basic. No fridge one teabag on arrival but able to get more.

Partner

10/10

Exceptional

16 Jun 2026

Karl

Lovely hotel, if a touch dated now. Room was spacious, beds were very comfy. Good shower, overall very clean.

Very close to Telford Shopping Centre. KFC and Burger King across the road. Good parking, if a little pricey considering where it is.

Would stay again!

Friends_and_family Family

8/10

Excellent

16 Jun 2026

Steve

This is a standard, mid-range hotel on a business park.
Telford town centre is a 10-minute walk away. It is a modern retail centre, dominated by the big brands with no independent shops/restaurants/pubs. Fine, if that's your thing.
The staff were friendly and helpful.
Breakfast was generous but standard.
This is a one-night stay hotel for a specific purpose, not a tourist hotel

Self

6/10

Pleasant

07 Jun 2026

Robyn

Having stayed at a couple of Mecures this one felt in need of an upgrade to the rooms. Staff were friendly and it was just a base for one night.

Partner

10/10

Exceptional

04 Jun 2026

Marie

Very helpful staff on the front desk, have been visiting the Mercure 2-3 times a year with my gymnast daughter and have always had the same experience, rooms are cleaned well with lovely comfy beds.
Pool is great and maintained really well and staff are so helpful.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Christina

Our experience of the staff was the best part of our stay. From Steph on reception, who very kindly arranged connecting rooms for my daughter and I, to Anes in the restaurant, who provided us with exemplary dinner service and was so warm and welcoming (turning my drink into a pretend cocktail was such a sweet touch!) The other reception team members (Debra?) were so helpful on checkin as we got there so late, were very tired and just needed food and bed! The other restaurant team were lovely, although I didn't get their nes as they were not front of house, but everything was served with a warm smile and gentle checking if all was ok. The rooms were lovely, very adequate for our needs. The layout of the bathroom was slightly irritating, but that might just be me being picky! The hand towel was kept over the loo and the soap was to the right of the sink high on the wall, so you had to reach past the loo roll with wet hands a couple of times (dripping everywhere). Having rhe hand soap lower and the towel on a rail near the sink would be better but that is such a TINY observation! Breakfast was good and plentiful I really loved the little signs which made such a difference! Our meal in the restaurant was great too, I had the fishcake starter and the steak baguette, both of which were tasty and well prepared. Overall, would definitely choose this again for a stay in Telford, it was very close to the centre.

Friends_and_family Family

6/10

Pleasant

27 May 2026

Sam

The bathroom wasn’t the cleanest.
The water in the foyer was hardly ever replenished
The swimming pool and gym were an extra cost to use

Partner

10/10

Exceptional

26 May 2026

Kostyantyn

Everything was fine , central location, good restaurant

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Cathriona

Good venue to stay with good amenities and lots of shopping/restaurants within short walk. Good link to road networks

Friends_and_family Friends

8/10

Excellent

20 May 2026

Joan

It's not the best example of a four star hotel. I wouldn't give it that rating - maybe a good 3 star. It's not very fancy. The layout is rubbish. I had to walk through the leisure centre to get to my first floor room. I don't know why the stairs were so far away from reception. Odd. The bed gave a comfortable sleep. The room was a bit noisy because it was near a connecting door but apart from that, it was a good size. The shower and the toiletries were fine. You could tell that the hotel was a bit dated but the decor was fine. We were having poor weather for May, so I appreciated the radiator being on. The breakfast was a reasonable standard. It had some local produce which was nice to see - Shropshire tea and Ludlow preserves. I appreciated the healthy options like porridge \"toppings\" even though there was no actual porridge (at least, if there was I didn't see it and I didn't ask!). The staff were a little bit \"casual\" but friendly enough. I mean, it was one of those situations where they were busy talking and interacting with each other and not paying me much attention as a customer. I thought paying for parking was a bit of a surprise but in the end the charge worked out OK for the length of my stay.

Self

8/10

Excellent

17 May 2026

Elizabeth

Great location for the international arena, hotel was well maintained and clean although the room was a bit cold and the hot water in the bath/shower was scalding or freezing and the hand basin didn’t get hot. Staff were very pleasant and the breakfast was great, I would recommend.

Partner

10/10

Exceptional

17 May 2026

Emma

We enjoyed it very much. Very clean,polite staff. Good food,nice rooms,it was worth it

Partner

10/10

Exceptional

12 May 2026

rhys

Yes

6/10

Pleasant

08 May 2026

Peter

A reasonably nice hotel. Book well ahead as it fills up really fast when something is on and the price doubles. Breakfast is over priced and varies in price depending on whether you book it the night before or on the same day. Which is odd.

Self

6/10

Pleasant

26 Apr 2026

Patrick

Everything was as it should be clean room friendly staff close to shops

Only issue was breakfast

They had a big group of a lacrosse team and staff one part of the brekfast area was reserved for the lacrosse team so seating was a issue

We ended up seated in the bar erea due to no seats and was told other area was reserved for the team

Cups had run out and was given take away cup instead

And milk

Was dissatisfaction with breakfast with a few people that could not find seating

If there was not going to be enough seating for everyone then i think breakfast should be staggered so all guests can be seated

Partner

10/10

Exceptional

26 Apr 2026

Andrew

Just far enough from town so it’s nice and quite.

Partner

6/10

Pleasant

19 Apr 2026

Heather

The lift was out of use which was not ideal. My guest struggles to walk after smashing her ankle last May and we were on the top floor. The receptionist did move us to floor two but we arrived Friday and left Sunday - but the lift was still out of order.
The rooms were clean. And breakfast was good.

Friends

8/10

Excellent

12 Apr 2026

Janice

Room was clean, could do with improvement bathroom door at the bottom was a bit rotted, shower cubicle was a bit grubby, but overall no complaints, bar was lovely and clean, had a drink was a bit pricey, but that’s hotels for you, overall an enjoyable stay, staff were very friendly and helpful.

Partner

6/10

Pleasant

10 Apr 2026

Carl

Typical city centre hotel, built for busiess travellers. The hotel looks a little tires and is in need of redecoration. There is a privaye gym/leisure centre wihin the hotel, that menat that there was a lot of fottfall in that area, which wasn't idea; when trying to get to your room, and there wasa big smell of cholrine and sweat. Breakfast was not included, but I was happy to pay extra, and was good value and tasty. Whatr was not impressive was the surly attitude of a male member of staff who seemed more interested in gossiping with his colleagues than providing a poite service to guests.

Business

10/10

Exceptional

09 Apr 2026

Peter

Dining, Bar and main areas all clean and well kept. Good area with plenty of evening meal/outside options nearby.

Self

6/10

Pleasant

08 Apr 2026

Natalie

You have to pay £10 per person per day to use any of the pool facilities (this was not clear until after check in)
You also have to pay £10 to park per day (again not clear until checked in)
The lady covering reception upon my arrival was quite abrupt

6/10

Pleasant

06 Apr 2026

Diane

The room was to a good standard, clean and with decent supplies. Staff were helpful and friendly. Breakfast had a good variety to choose from. Two negatives were the lift being out of order all weekend and the fact that we now have to pay to use the leisure facilities, a factor that will make us book elsewhere in the future.

Partner

10/10

Exceptional

06 Apr 2026

Jeremiah

Steph was very helpful and very professional. Very lovely and calm

Friends_and_family Friends

4/10

Poor

04 Apr 2026

Elaine

Spoon holding shower up . Changing room at swimming pool dirty , pool area dark and dingy . Would not return

Partner

6/10

Pleasant

26 Mar 2026

Dona

The hotel was ok , the lift wasn’t working. Beware the pool is a extra cost and very small

10/10

Exceptional

23 Mar 2026

David

This one night stay was so that my wife and I could take our grandson to the hotel where he is staying for 5 nights as he’s on an apprenticeship training course near Telford. Pleasantly surprised with its location just off the M54 the property is modern and is in very good condition. I booked through Hotels.com and paid £81.00 including a very good breakfast for both of us. I understand there is a swimming pool and sauna and possibly a gym (not used) Staff were very polite and helpful and for the money paid you simply cannot complain and I would recommend it to anyone looking for a cheaper priced hotel.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Jess

Friendly staff, comfy bed, wish there was more variety for breakfast but overall was outstanding

Partner

4/10

Poor

15 Mar 2026

Laura

The pool is absolutely tiny and an extra charge so we decided against using it. Service at the bar was very slow with a long wait for anyone to come to serve for drinks. Doors were being slammed loudly until about 1am. The rooms are very small. Breakfast was good but I ended up with a dodgy tummy pretty much as soon as we left. Would have been much better at a premier in.

Friends_and_family Family

6/10

Pleasant

14 Mar 2026

Darren

Staff were great and hardworking, room was average, breakfast was ok but have had better. Fairly priced.

Self

6/10

Pleasant

06 Mar 2026

Billy

Shower awful. Too hot or too cold and a dribble. Avoid room 301. The door outside opens all night and sounds like someone is coming into your room. Otherwise, fine.

Self

4/10

Poor

28 Feb 2026

Brian

The room was in good condition.
The staff were courteous.
However:
The car park is payable £5/£10 per night.
The pool and gym are also no longer free, that costs £10 per person per day.

Friends_and_family Family

2/10

Poor

22 Feb 2026

Trevor

Booked a double room, but hotel cocked up and gave us a double. When I went down to complain they said they had no other twins left so would ring around the other hotels, which at 11.30pm was not what we wanted, so - as was with my 17 year old son rather than a work colleague - we stuck with double room. Not ideal at all - a little uncomfortable - but little choice. Person on night shift said to complain to manager in the morning. Manager in the morning said to complain to Expedia - even though they admitted it was their error (as showed evidence that a twin had been booked).
Even room we did have had a light bulb missing in one of the main lights, and housekeeping came banging on door at 9.30am in the morning asking if we wanted servicing - which was ridiculous - surely they have a better system for sorting which rooms to clean than going room to room waking everyone up!
Reception in the evening was also very slow - as they seemed to have the same person serving behind the bar, serving on reception and doing whatever else needed doing - not good service at all (noting that not because staff had bad attitude - they were generally ok, but just that the whole operation was understaffed / poorly managed). Not sure how to formally complain, so would appreciate a response from Expedia, otherwise will try another route.

Family_with_children

10/10

Exceptional

12 Feb 2026

Kayleigh

Clean room, friendly staff, really comfy bed

Self

8/10

Excellent

10 Feb 2026

Paul

Great friendly convient hotel

Business

8/10

Excellent

08 Feb 2026

Alex

Nice hotel lobby, welcoming staff. We didn’t use any facilities but there’s a few sitting areas, pool tables, screen with sports on at the time. All good.

The room was pleasant with all the usual amenities. The bathroom was in a good state of repair but not faultless with some mouldy silicone and grout (is that the norm nowadays?)

The biggest issue was the noise of other doors slamming as people carelessly let them shut, regularly from 21:00-23:00 and regularly again from 7:00-8:00 onwards. It was an issue for us, but might not be for you!

Partner

8/10

Excellent

05 Feb 2026

Amanda

Clean room, comfy bed, friendly staff and good shower

2/10

Poor

03 Jan 2026

Wendy

No heating, lift broken had to pay additional for pool

Self

10/10

Exceptional

26 Dec 2025

Angelina

The staff were very welcoming & friendly. The lady at reception saved me a trip to Aldi when I realised I had forgotten my toothbrush by given me a complimentary one. The only downside was the lift was out of order and my room was on the top floor. Luckily, I only had a small suitcase to carry up the 49 winding steps.

Leisure Self

8/10

Excellent

17 Dec 2025

Gerald

We didn't book breakfast far to expensive for 2 staying for 3 nights sorry

Partner

6/10

Pleasant

24 Nov 2025

Jack

The hotel was nice. My only disappointment was that you have to pay £10 for parking. If you purchase drinks from the bar over £5.00 parking is free but if you pay over £100.00 for a room you still have to pay for parking.

6/10

Pleasant

17 Nov 2025

Gary

Bump in mattress, tired bathroom, well maintained & good size bedroom area. Shower doesnt maintain a constant temperature, varying between warm cold & too hot randomly during a shower. Empty shower gel container upon arrival
Pool tables & darts available but cramped area meaning many locatiobs impeded the cues by walls. Pool area wasnt that large & water murky.
Good evening meal. A great breakfast selwction including many types of milk.

10/10

Exceptional

13 Nov 2025

Jennifer

Just a lovely hotel with really nice facilities and rooms

Business

8/10

Excellent

10 Nov 2025

Dean

.

Friends_and_family Friends

6/10

Pleasant

09 Nov 2025

Thomas

Room was satisfactory but a little over furnished. Shower control defective, no maintenance staff available over weekend to rectify it, although we were offered an alternative room.
The dinner service in the restaurant was a complete and utter shambles. 45 minutes wait for a table due to \"An unexpected rush\", poor and disorganised service and when the waitress brought the wrong order and had it pointed out to her, she had the temerity to argue.
At breakfast, which had to be ordered at reception the night before, so an unexpected rush could not happen, they ran short of cups, glasses and spoons.
Tables, cruets and menus were all sticky.
Confused, disorganised, poorly trained and short staffed, it is difficult for for a moderate man using temperate language adequately to criticise them.

Partner

10/10

Exceptional

08 Nov 2025

Annette

Nice room. Nice brrakfast

Self

8/10

Excellent

04 Nov 2025

Emma

Easy access to Telford International Centre.
Odd layout having to go through the gym to get to rooms.
Strong smell of urine in the swimming pool.
Food in the restaurant was ok, steak sandwich was good but sticky toffee was dry and bland. Within walking distance to multiple other restaurants so not limited to hotel.
Would probably use again if attending conferences at international centre.

Business Self

8/10

Excellent

24 Oct 2025

gina

I didnt have breakfast.
The room was clean & tidy.
Staff were helpfull.
Didnt use air con so no idea

Friends_and_family Family

6/10

Pleasant

19 Oct 2025

Suresh

Booked twin room but they did not have any so have to share double with male friend otherwise we would be stuck

Leisure Friends

2/10

Poor

16 Oct 2025

Mark

Don’t care

Sitting in bar when water started pouring from the ceiling I got wet reception couldn’t care less said we will sort it not bothered about me the paying customer

Business

8/10

Excellent

08 Sep 2025

Fiona

Happy customer!

Room was clean, freshly decorated, a good size and new bathroom. The bed was very comfy. Food lovely in restaurant and staff helpful.

Partner

4/10

Poor

04 Sep 2025

Andrew

Shoddy and tired

The room and in particular the bathroom was old and tired and in need of a major full refurbishment. The bathroom in particular was poorly lit and tired to put it mildly. Having paid £237 for this room i felt absolutely robbed!

Business

10/10

Exceptional

02 Sep 2025

Imran

Very friendly staff at reception greeted us with a smile will definitely book again in near future nice clean rooms and very organised.

Partner

10/10

Exceptional

01 Sep 2025

Jonathon

A lovely hotel staff amazing .pool and spa facilaties excellent.breakfast great great choices

Leisure Partner

8/10

Excellent

31 Aug 2025

Paul

Not too bad

Very convenient hotel, plenty of parking, close to Town Centre.
Room was pretty good, and public areas were pretty good too.
Service was pretty poor, often no-one manning the reception or the bar, and if you flag someone down, you get that look that suggests they have better things to do.

Partner

8/10

Excellent

23 Aug 2025

Steven

Central Telford - good value

Excellent value for the International Sports Centre. Great location for Ironbridge and the RAF museum.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

Jodi

I booked this hotel for the spa facilities but I didn’t use them as it wasn’t a relaxing and particularly clean area. The changing rooms were a state with wet towels all over the floor and the general areas were tired and worn out. The corridors throughout the hotel had worn and stained carpets and the whole place just felt a bit grotty. We were staying there for a sporting event at the International Centre so didn’t spend much time in the hotel so it was fine as the room was clean and the breakfast good, but it needs some work to update the public areas. The staff were lovely and very friendly though

Leisure Partner

10/10

Exceptional

12 Aug 2025

Marek

Excellent service from check in to check out, rooms were big, rooms were serviced everyday and althoigh i didn't have dinner at the hotel the breakfast was excellent. Managed to use the gym, pool and steam room whilst staying at the hotel. When staying in Telford again i will make sure i book again at the Mercure. Very close to shops, restaurants and even a cinema across the road!

Business

10/10

Exceptional

10 Aug 2025

Daryn

Bed was super comfy, staff were very friendly and gave us a cheeky upgrade which made our stay that much more enjoyable.

Leisure Partner

8/10

Excellent

07 Aug 2025

Sam

Great staff all very helpful and hotel was just what I needed for this trip

Leisure

10/10

Exceptional

05 Aug 2025

Terence

Great hotel would definitely recommend and stay there again

10/10

Exceptional

01 Aug 2025

Anthony

Unfortunately I can’t remember the name of the staff on reception but she was excellent. So friendly and welcoming. Thank you!

Self

10/10

Exceptional

22 Jul 2025

Deborah

Great stay

Great hotel in good location
Clean room . Bathroom could do with spruce up. Good facilities. Lovely breakfast. Friendly staff and helpful.

Partner

6/10

Pleasant

11 Jul 2025

Peter

Pretty awful breakfast

Breakfast was pretty substandard and food was cold they had cue for various elements of the breakfast and the coffee was cold as well

Self

4/10

Poor

09 Jul 2025

Tony

Very poor

The photos attached are from room 501 that we were given on 4-7-2025 As you can see the bathroom was extremely dirty & the extractor fan was not working. The safe was also not working which we reported but were told there was no maintenance team on site to re set it so we had to take our valuables around with us each day. Also one of the lamps didn’t work which again we reported but nothing was done about it. We went for a swim in the pool where I found the ladies changing rooms to be in a dreadfully dirty state with slimy, filthy floors, rusty & broken locks on the lockers which were also very dirty inside. Peeling paint & black mould around the edges of the floors. The water in the jacuzzi was way too hot & was overflowing with deep foam so was too uncomfortable to use. All of this was reported to deputy manager & manager with photos as proof. My dinner that evening was inedible. The batter on the fish was very under cooked and the fish inside was horrible so they gave me another fish & chips which was the same standard so I went without a meal. The waitress gave us a bottle of water to compensate. We told the receptionist & she refunded our money. We were given another ‘superior’ room which was a little cleaner with a working safe. We asked for a refund on our stay but were told that because we had booked through ‘Hotels.Com’ we had to go through them to get our money back. We hope that this can now be arranged.

Partner

6/10

Pleasant

04 Jul 2025

Amie

Bathroom was mouldy, sheets are rough, I ordered room service for it to take 2 & half hours to come and when arrived it was over cooked and tasted burnt.

Leisure Self

8/10

Excellent

01 Jul 2025

Kevin

Nice hotel, shame you have to pay to park

Nice hotel. Good service. I don't like the idea of paying for parking when you are a paying guest.

Partner

10/10

Exceptional

29 Jun 2025

Susan

Very nice. Clean . Friendly and helpful staff
Room very nice - well equipped serviced daily. Breakfast and bar meals very good. Thank you for an enjoyable experience

Business_and_leisure

10/10

Exceptional

16 Jun 2025

Alex

Extremely convenient spot, 6 minute walk from the train station. Excellent facilities and staff

Business Self

6/10

Pleasant

14 Jun 2025

Alan

We had a disabled room linked, but locked, with a room next door. Our room was very cramped, difficult to get round the bed. Noise from the adjoining room was very intrusive.
However, your staff and service were excellent.

Friends_and_family Family

8/10

Excellent

11 Jun 2025

James

Clean tidy, friendly staff and would use again

Business Self

6/10

Pleasant

26 May 2025

Razia

facilities are very basic and dated! no after hours service and not able to contact reception!

Friends_and_family Family

8/10

Excellent

22 May 2025

Sara

Good staying

Only one thing which I was unimpressed with the whirlpool I used as it wasn’t powerful blower and no bubbles. I enjoyed the heated pool. I stayed there four nights. The breakfast service are great. One of staffs know that I liked two poached eggs on toast. Before I asked for it, she quick reply ‘ you want two poached eggs?’. It made me smile

Friends_and_family Family

2/10

Poor

30 Apr 2025

Jessica

The hotel is not worth the money. It is very tired and need some TLC. There was rubbish in the plant pots. The carpet is thread there. The shower was broken. The shaving mirror was hanging off the wall. The bottom of the shower door was waterlogged and all the paint was peeling off the staff for the swimming pool, sat about on their mobile phones and ignored customers. The swimming pool ceiling is massively stained. All the lockers were dirty and the locking facilities wobbled. I will not stay in this hotel again. It is not worth the money.

Business Self

10/10

Exceptional

30 Apr 2025

asena

I like that I’m able to get off the train and walk straight to the hotel which is less then 5mins walk

Leisure Partner

10/10

Exceptional

22 Apr 2025

Wendy

Reception arrival was pleasant, my room was great: large double bed, good size bathroom, TV and heating. Had a fabulous hair dryer which most hotels don't provide, normally they haven't got enough power and then takes ages to dry your hair.

Breakfast was wonderful, from full English to continental breakfast. The staff during breakfast service were amazing, very friendly and always topping up the breakfast stands.

They have a fabulous swimming pool and gym to add.

I would highly recommend to anyone who would like a comfortable stay. And it's also only a short walk from the station too.

Leisure Family

4/10

Poor

15 Apr 2025

Joanne

Had quite a pleasant stay up to the point that I was woken at around 8 am to the sound of drilling, banging, then at around 9am a lady knocked on my door and asked if I was checking out ! I told her that I had until noon and then mentioned the noise that I had been woken up to , she just shrugged her shoulders and said they are fixing doors ! So decided to check out on arrival at check out desk the lady just asked for room number and didn’t even ask if my stay had been ok, if she had have done I would have told her about my experience,I feel really sad that I wasn’t told that there would be noise disruption and I certainly didn’t expect a knock on my door to ask if I was checking out, very disappointing.

Leisure Family

6/10

Pleasant

06 Apr 2025

Robert

Won’t return

Dissapointed to be stung for £10 parking when no other option available and the delights of a couple screaming at each other from the neighbouring room at 1am.

Room was the other side of the leisure facility, stunk of swimming pool, worn carpets and just plain tired.

Partner

10/10

Exceptional

06 Apr 2025

Amanda

The staff in this hotel were just outstanding. My father had passed away and my sister and brother both stayed the night of the funeral and honestly they made our stay better. It was spotless and they have the comfiest beds. Going back in May.

Leisure Partner

8/10

Excellent

02 Apr 2025

Ojaswini

Depends on the price . Whatever you get quoted add £10 for car parking charges.
Otherwise other basic hotels offer overnight parking for £1.60 at Southwater.
This was a weekend stay and was a great location. Walkable to train station and shopping centre and huge car park. The onsite pool and steam room and sauna are a great bonus for the morning after a great night out.

Leisure Self

4/10

Poor

30 Mar 2025

Jason

Such a shame

Started well but then when room was cleaned they left the rubbish bag on the bathroom side next to the sink...

£24 just to hire some darts for a quick throw...

Mould on net curtains , condensation on window

Shower that had to be angled just to make sure water stayed in bath , if turned too much the hose kinked and stopped the water coming out..

Little things could improve

Friends_and_family Friends

10/10

Exceptional

30 Mar 2025

Joanne

I don't live locally and was meeting some friends for dinner. I was made to feel really welcome at the hotel, the room was clean and really spacious. The bed was so comfy and the shower was lovely.

Leisure Self

6/10

Pleasant

19 Mar 2025

Peter

ACCESSIBLE ROOM ARE NOT ACCESSIBLE

I ordered an accessible room, when checking in I was informed that all accessible room came with a bath which in the end makes the room \"non accessible\" I was then given a normsl room with no hold bars and no emergency bottons, also the room did not have a phone, so impssible to call for help. This hotel should not sell its self a accessible hotel if the rooms are not.

Friends_and_family Family