Name: Best Western Valley Hotel
Address: Ironbridge, N/A, Telford, GB

6/10

Pleasant

18 Jul 2026

cameron

The room was good, dinner was enjoyable, and the staff were generally friendly.
Unfortunately, breakfast left a poor final impression. When I checked in, I was told breakfast was served between 7:00 and 9:00. As I thought I might need to leave at 7:00, I asked whether I could have a takeaway breakfast instead.
My train was delayed the following morning, so at 6:20 I asked whether I could change back to the buffet I had paid £14 for, as I no longer needed to leave until 7:30. I was told the earliest time available was 7:15. When I explained that I had been told breakfast started at 7:00, there was no real discussion or attempt to resolve the confusion. I was simply told that 7:15 was the earliest they could do, so I said I would keep the takeaway.
To be clear, I paid £14 believing the buffet started at 7:00 and that the takeaway would be a reasonable alternative if I had to leave before then. Had I known the buffet would not be available at the time stated, I probably would not have paid for breakfast. More importantly, had I known what the takeaway would actually consist of, I would have asked for my money back.
When I collected it, my £14 breakfast was a cold bacon sandwich on plain white bread, with no butter or sauce offered, and the smallest croissant I have ever seen.
This was the moment when genuine customer service would have made a difference, particularly for a guest about to begin a five-hour train journey. Passive politeness is not the same as making an effort

Self

10/10

Exceptional

18 Jul 2026

Ashley

We had air-conditioning which was fabulous. Not many hotels on our 60 day trip of the UK had a/C and given the summer temps it was a joy to finally get a good night's sleep.

10/10

Exceptional

15 Jul 2026

Lorraine

Our room was clean and quiet and a good size. There was a fan provided as it was extremely hot when we stayed! The hotel has ample parking which is a real bonus. There is a lovely terrace which leads down to a park by the river. It is a short walk to the centre of town where there are a number of cafes and pubs serving food. The hotel also has a restaurant.
I would recommend checking whether a wedding is taking place when booking as this meant the terrace was out of bounds for a time and it was not possible to get a drink at the bar which, after a day of walking in extreme heat, we really needed.

Partner

6/10

Pleasant

12 Jul 2026

Dewi

Room was an internal room, with only a frosted window to the hallway, so felt a bit claustrophobic.
The bed was two singles pushed together, so had an uncomfortable split down the middle.
Breakfast was really good. A fresh full cooked breakfast with good quality items.

Partner

8/10

Excellent

01 Jul 2026

Martyn

Parking was very good , breakfast was lovely and staff were helpful

Friends

8/10

Excellent

23 Jun 2026

Steven

Very nice luxury room as we were on our way to Wales. Good staff - all very helpful.

Partner

8/10

Excellent

22 Jun 2026

Lynn

Lovely hotel, great location within easy walking distance of Ironbridge and a short drive from Bridgnorth for the Severn Valley Railway, which we especially wanted to visit.

The hotel is an old building with no lift and a bit of a labyrinth via stairs and corridors to the guest rooms. Staff were helpful with heavy luggage but the building may not be suitable for those with physical infirmities, unless there are guest rooms with easier access than the one we had.

Excellent food. Breakfasts were well presented and generously supplied. We dined in the restaurant on only one evening as there was a wedding party during our stay which rather took over the hotel, including most of the seating in the bar and on the terrace. On the quieter night (Sunday), we dined in and were impressed with the menu. The restaurant was busy so clearly very popular.

Good parking space. Lovely grounds, well kept. Very close to the River Severn.

Friends

10/10

Exceptional

19 Jun 2026

Tim

A beautiful hotel in a wonderful place; 5 minutes walk along the River Severn to Ironbridge is like being in a dreamworld on a summer’s evening. The attentiveness from the staff was fantastic and the restaurant food was superb, especially in the evenings. A great place for anyone to stay and explore Coalbrookdale and Ironbridge.

Self

8/10

Excellent

15 Jun 2026

Anthony

Mostly staff were friendly & obliging but one one occasion when ordering food I should have been warned that my choice wasn't available before we looked at menu.
However reception was helpful & our stay comfortable & enjoyable. Would go again.
Lovely Dale End Park was pretty, peaceful and an excellent walking area with a separate play are for kids.

Friends_and_family Friends

10/10

Exceptional

09 Jun 2026

Chris

Hotel is in a great location for exploring Ironbridge, the staff are only too happy to assist with anything you need. The breakfast is amazaing,

Partner

6/10

Pleasant

08 Jun 2026

Glenda

Fairly basic hotel but had everything necessary.
Very little choice at dinner, just the usuals.
Very limited breakfast. First time for a while I’ve stayed somewhere that eggs come fried or not at all.
It’s a cut price wedding venue and coach tour stop.
OK for just one night.

Partner

8/10

Excellent

08 Jun 2026

Paul

Nice hotel and good spot, a bit warm in hot weather but slept surprisingly well. I would stay again.

Self

10/10

Exceptional

01 Jun 2026

Frank

Superb for the weekend event

Partner

8/10

Excellent

21 May 2026

Kym

In a lovely setting location, just on the edge of the town, pleasant stroll, passing a couple of pubs. Had a great meal at night. Good choice on the menu.
Well cooked food for breakfast, lovely bread, cereal, fresh fruit.
Good for parking and the staff were very pleasant and helpful.
Will use again, very handy for Blists Hill especially now it’s a National Trust property.

Family

10/10

Exceptional

19 May 2026

April

Really friendly staff. Mother to walk to the pubs. Nice grounds and setting. Nice food.

Partner

10/10

Exceptional

03 May 2026

michael

Great hotel, I went stayed here with my wife when we went to the Embers festival. Lovely place to stay, parking fine and enjoyed the meal in the restaurant. Breakfast was really good and the staff were all wonderful. I would definitely stay here again

Partner

10/10

Exceptional

22 Apr 2026

Edith

Beautiful location surrounded by its own gardens and within a woodland setting. large comfortable bedrooms.

Partner

4/10

Poor

20 Apr 2026

Jairo

Lovely staff, food and garden, such a shame the floor is so squeaky and noisy, and the bed so old and uncomfortable.

Partner

8/10

Excellent

13 Apr 2026

Zoe

Room was lovely, very clean staff was so friendly and helpful. Brrakfast was the best, quality ingredients and great choice.
The only thing that let it down was the mattresses are so hard and lumpy

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

john

Overall excellent, we had a huge bedroom up two flights of stairs but not too steep, as the building is old there is no lift. Restaurant had great view of the gardens and a good menue, reasonable price and varied choice. Breakfast was cooked to order with again a good choice.
Outdoor seating was great on a warm day just looking over the gardens and a short walk down to the River Severn

Partner

10/10

Exceptional

02 Mar 2026

Lynn

Friendly and welcoming staff. Beautiful gardens easy walking distance from the Ironbridge.
Lovely hotel, say parking, great food, including breakfast. Happy to recommend.

Friends

10/10

Exceptional

13 Feb 2026

Anthony

We had a lovely 1 night stay. Staff very welcoming with good food and service in the restaurant.

Partner

10/10

Exceptional

10 Feb 2026

Andrew

Good clean room and amenities. Great location

Partner

6/10

Pleasant

29 Jan 2026

Paul

Staff were excellent but the room was tired

8/10

Excellent

26 Jan 2026

david

Lovely room, helpful staff, peaceful stay

Partner

10/10

Exceptional

12 Jan 2026

Julie

Nice big room, staff lovely, had problem with shower head but this was sorted out straightaway.

Partner

10/10

Exceptional

09 Jan 2026

Mark

Staff and dinner, both excellent

10/10

Exceptional

16 Dec 2025

Nicholas

Yes room was nice sevice good staff very friendly helpfull

10/10

Exceptional

18 Nov 2025

Stephen

The hotel's location was beautiful due to the backdrop of the trees and hills and on the river Severn. Internally the hotel is very traditional with old features, fixtures and fittings. Single glazed windows led to it being cold in some areas, especially our room and creaking floors. Meals and beers were good and staff very helpful and polite.
We wouldn't stay again but that's not a reflection on the hotel, it is just us wanting to stay in other hotels in different locations. Fully recommend though 😃

Leisure Partner

8/10

Excellent

10 Nov 2025

Steve

Stayed before, always return when staying in the area. Lovely setting. Rooms are 3.5/5, food is 5/5

8/10

Excellent

03 Nov 2025

Hannah

Staff were good . Clean hotel all over. Rooms clean. Stayed in twin room but was put in room with shower facilities for disabled . Comfy beds rooms are cleaned daily and supplies with coffee tea milk etc. would prefer breakfasts included in price have to pay extra.in good location we l kept gardens.

10/10

Exceptional

30 Oct 2025

Kim

Welcoming staff, easy check in and lovely spacious room. Easy to find location and ample parking.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2025

Bronwen

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Friends_and_family Family

10/10

Exceptional

25 Oct 2025

Ann

Lovely friendly staff. Clean room. Lovely breakfast

Partner

6/10

Pleasant

19 Oct 2025

Teresa

The property was lovely and the staff. The only complaint would be the rooms were very hot and a strange humming sound presumably from the heating which made it difficult to sleep

Leisure Partner

10/10

Exceptional

09 Oct 2025

M

Excellent

Self

10/10

Exceptional

06 Oct 2025

Paul

Stay in Iron Bridge.

Great hotel in quiet position. Nice room and bed, with good amenities. Plenty of car parking spaces and a very good breakfast.

Partner

10/10

Exceptional

03 Oct 2025

Chris

Great location in Ironbridge.
Clean comfortable room. Friendly, helpful staff.
Breakfast is your average buffet, but the evening meal was excellent.

Partner

8/10

Excellent

29 Sep 2025

Peter

Parking was good
Staff friendly
Room - clean but overall looking a little tired

Partner

8/10

Excellent

25 Sep 2025

andrew

Really nice hotel. Very friendly staff. Love the way the old architecture has been integrated into the hotel. Sone very clever design work adds lots of character!

Leisure Self

10/10

Exceptional

18 Sep 2025

SANDRA

Didnt like that he had paid for breakfast but theHotel had no record of this and we had to pay 80 pounds.. so now we have to go thru the nuisance taskbof trying to get a refund.

Leisure Partner

8/10

Excellent

05 Sep 2025

Peter

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Leisure Partner

10/10

Exceptional

31 Aug 2025

Cacherine

The staff were amazing, nothing was too much trouble.
The food in the restaurant was very good and worth staying in for.
The hotel garden backs onto a beautiful park and is a three minute walk to cafes and shops (some of these appear to be shut on Tuesdays, but there were enough open to make a trip worthwhile).
If you have accessibility issues make sure you request a downstairs room as there are no lifts.
There is so much to do in the area; a long weekend is very quickly filled with museums, walks, shopping, cafes, an old abbey (two miles away) and slightly further (six miles), golf.

Leisure Family

10/10

Exceptional

25 Aug 2025

paul

Stunning place to stay

Beautiful Georgian house with stunning grounds in an outstanding location.only stayed 2 nights wish we could of stayed longer. The breakfast was lovely best full English we have had in a long time. We will be returning again the hotel is amazing and the staff are so helpful and friendly.

Partner

8/10

Excellent

20 Aug 2025

Zoe

Lovely hotel, very friendly staff. The grounds were beautiful and a lovely walk by the river straight into ironbridge.
Breakfast was great lots of choice and excellent quality 👌
The old bad thing was the matress was not very comfortable very lumpy.

6/10

Pleasant

20 Jul 2025

Paul

Bedroom

The room is too small. The double bed is too small. Electric shower is unliked.

Partner

10/10

Exceptional

19 Jul 2025

BEV

We love this hotel very friendly staff and beautiful surroundings.

Leisure Partner

10/10

Exceptional

17 Jul 2025

Thomas

Central, relaxing and friendly

Leisure

10/10

Exceptional

24 Jun 2025

Annette Pete

Nice place for 1 night. Water in shower is hard to control

Leisure Family

8/10

Excellent

20 Jun 2025

Kathryn

Considerig that this is a listed building, they have done just about everything they can to bring it up to todays modern standards. One example is, they are not allowed to install a lift.

Partner

8/10

Excellent

17 Jun 2025

Laurence

Very pleasant location. Everything clean neat and tidy.

Leisure Partner

8/10

Excellent

03 Jun 2025

Clifford

Great place to stay for visiting Ironbridge

Great place to stay for visiting Ironbridge and the surrounding area. The staff were friendly and helpful, the room was comfortable and the food very good. Highly recommended

Partner

10/10

Exceptional

23 May 2025

PAUL

Lovely hotel, 2 mins walk from the high street and river, would stay again

Leisure Partner

10/10

Exceptional

10 May 2025

Carol

En

Received a good welcome. Room was spacious with a lovely view. Excellent meal in the restaurant with really good service.

Partner

8/10

Excellent

27 Apr 2025

Sally

Would stay again

Very friend staff. Lovely location.

Checked into room but it soon proved to be in a noisy location with an entry door being banged shut by other guests. Needed a soft closure fitted. I was moved to another room which was lovely and seemed to have been refurbished. Bed was a bit soft but that’s personal preference.

Food and service in the restaurant was excellent.

Self

10/10

Exceptional

22 Apr 2025

Clive

Excellent

Overall service was excellent. Attended for a wedding which went very well. Very impressed at the friendliness of all the staff. Food was of high standard. Excellent stay.

Friends_and_family Family

6/10

Pleasant

24 Mar 2025

Ian

An old-style hotel but conveniently located with good parking.

Business Self

10/10

Exceptional

23 Mar 2025

Carol

Great stay

Lovely hotel, right on the river. Great breakfast and staff are very friendly and helpful.

Business Family

10/10

Exceptional

24 Feb 2025

Marie

Convenient place for me to stay when visiting relative. Always friendly staff and very helpful. Food good too.

Leisure Self

8/10

Excellent

02 Feb 2025

Eric

Best western have always been of a good standard

Leisure Partner

8/10

Excellent

27 Jan 2025

Leslie

All benefits of convenience were there. I have stayed at the Valley Hotel before, and it has clearly maintained its quality. One minor issue though, in cold and wet weather, the sloping car park needed care to negotiate, as ice was a hazard. However, I am not aware of any accidents or falls.

Leisure Self

8/10

Excellent

22 Jan 2025

David

Great Location

Business Trip.
Fit for purpose

Business

6/10

Pleasant

04 Jan 2025

Claire

Upon arrival there was no receptionist to greet us and another guest went to retrieve someone from the staff party who wasn’t officially working. We therefore weren’t given our vouchers and a full check in.
The hotel was clean enough but freezing, Ourselves and other guests were very cold. We were told it was due to the hotel being closed over Christmas and it needed to warm up. Whilst I understand that, maybe the building should be preheated for the comfort of its guests and staff. It made for freezing showers, cold rooms and cold dining.
The breakfast was very nice and quick service.
There is no extraction in the bathroom leaving puddles of condensation.
Beautiful area and walks around with an antique fair and museum nearby which was an enjoyable couple of hours and free entry.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Morna

Great stay!

Great stay. Lovely spacious room. Nice big bath. Quiet but many stairs to climb! Fantastic food. Really delicious. Very friendly staff.

Partner

8/10

Excellent

28 Nov 2024

Stephen

Great location lovely area and nice cosy room, nice bar area and pleasant staff.

Business Partner

2/10

Poor

24 Nov 2024

Shea

Lovely area and staff were great but the building and rooms are very dated and need a lot doing to them, as it’s not worth the high price.

Leisure Partner

10/10

Exceptional

23 Nov 2024

anthony

an enjoyable stay

the staff were all very good and helpful.The room was good with a comfortable bed.The bathroom was a little on the small size

Partner

10/10

Exceptional

15 Nov 2024

christopher

Great place tosray

6/10

Pleasant

11 Nov 2024

Michael

Restaurant and bar were great, staff excellent, room was dated and could do with a refresh

Business Self

10/10

Exceptional

07 Nov 2024

Graham

2 night visit

Staff were very good and helpful. Lady on front desk very pleasant on check in. And the meal in the restaurant was delicious 😋 and the staff in the restaurant very good and helpful with my coeliac diet. Only negative was the wall's were paper thin and we could hear everything from next door. Especially in the bathroom. We did enjoy the stay. Was easy to walk to the bridge from the hotel as well.

Partner

8/10

Excellent

30 Oct 2024

Sharen

We had a twin room which was clean and quiet. The hotlel had a restaurant and a bar and free car parking onsite. Staff were friendly. I would definitely stay again.

Leisure Partner

10/10

Exceptional

24 Oct 2024

Denise

Lovely property, staff very attentive to needs. Dinner and breakfast exceeded expectations.

Leisure Partner

10/10

Exceptional

11 Oct 2024

Joanna

Stayed for the weekend with family
Very clean
Staff friendly and very helpful
Would stay again

Leisure

10/10

Exceptional

23 Sep 2024

Steven

Excellent location for Ironbridge

Leisure Family

8/10

Excellent

18 Sep 2024

Siri

Close to Ironbridge and museums. On the edge of a lovely park and the River Severn. An old building with interesting architecture and examples of the famous tiles from the area. I had a single room which was fine but it didn't have a window with fresh air which I didn't like. The mattress needed a topper. The breakfast had a very limited choice.

Leisure Self

8/10

Excellent

01 Sep 2024

Jane

Nice hotel just outside of Ironbridge with plenty of eating and drinking places within walking distance. A nice park to walk around and lovely scenery.

Business_and_leisure Partner

10/10

Exceptional

01 Sep 2024

Angela

Look forward to staying again hope to see you in the spring. Angela & Tony.

Leisure

6/10

Pleasant

10 Aug 2024

Ronald

Convenient for Ironbridge

Leisure Family

10/10

Exceptional

04 Aug 2024

Paul

Excellent stay

Repeat visit & not disappointed. Everything is still of a very high standard, from the warmth of the reception to dinner and on to breakfast. Will certainly return

Partner

10/10

Exceptional

31 Jul 2024

Gillian

The property was unique in every aspect as we had our own front door to walk out of and into the hotel.

Leisure Partner

10/10

Exceptional

27 Jul 2024

anita

The staff were so accommodating and pleasant. The hotel was in a beautiful setting. Great location for the Ironbridge and parks. Lots of nice pubs within walking distance

Leisure

10/10

Exceptional

05 Jul 2024

rebecca

Disturbed during the night due to a wedding. Staff very quick to help and room rate adjusted due to disturbance. Very kind and caring staff to me and my daughter. Clean and spacious room

Leisure

10/10

Exceptional

23 Jun 2024

Ronald

A great atmosphere and the staff couldn’t do enough for you

Leisure Friends

8/10

Excellent

20 Jun 2024

Susan

Very helpful staff. Thank you.

Leisure Family

6/10

Pleasant

17 Jun 2024

Ann-marie

Unfortunately our first room had an awful odour ((blocked drains). We spoke to staff immediately who were very pleasant but couldn’t help till the next morning as no spare rooms.
The second room was much better standard but over looking airconditioning units which were noisey all night, the window didn’t shut properly so couldn’t shut the noise out.
Very pleasant staff throughout but expensive room for problems we had.

Leisure Partner

10/10

Exceptional

12 Jun 2024

Mark

A very pleasant stay indeed

Friendly staff, clean room, comfy bed.

Partner

2/10

Poor

09 Jun 2024

Nick

They booked us in a room over the function room that was having a wedding disco till 12pm. They did not say anything about this when we booked the previous weekend or when we checked in. Given the number of rooms in their adjacent building they should have put some of the wedding guests in our room and put non-wedding guests away from the function room. Alas either greed or ineptitude of the hotel management. To not even say about it when we checked in shows how poorly they thought of non-we’d guests.

Leisure Partner

10/10

Exceptional

08 Jun 2024

Anita

Very impressed with our room and the evening meal we had at the hotel. The staff were very friendly and attentive.

Partner

10/10

Exceptional

08 Jun 2024

Ricky

Good value & location

Easy check-in / out. Plenty of free parking. Short walk into centre of town. Reasonable price

8/10

Excellent

03 Jun 2024

Sally

Nice hotel close to all local attractions

Fab overnight stay during the half term. Only reason i knocked a point off was the lack of natural light but I liked everything else about the hotel. Staff were great, the food really good and easy walk to all local attractions. Would definitely recommend.

Self

8/10

Excellent

29 May 2024

Christopher

Well placed for good access to Gorge attractions without being crammed into a tight space right by the bridge.

Leisure Family

8/10

Excellent

19 May 2024

Jacqui

A great Hotel in an historic area !

I enjoyed my stay at the hotel . The friendliness of the staff ; the beautiful gardens leading into the municipal park (Deep End Dale ); the delicious food served in the hotel restaurant. My only disappointment was that my room did not have a window I could open or any kind of view at all. I thought, therefore, that the money I paid for my room and breakfast was not really value for money .

Self

8/10

Excellent

19 May 2024

Donna

Staff were helpful. Good parking availability. Enjoyed the restaurant dinner service.

Leisure Partner

8/10

Excellent

16 May 2024

Christopher

The location of this hotel was excellent for exploring the town and area as we were able to walk to everything we planned to visit. The staff were wonderful - always friendly and polite and helpful. An interesting old building, maintained to a reasonable standard but felt due for an update in some areas/respects. Our bed was not great and could do with replacement.

Leisure Partner

10/10

Exceptional

13 May 2024

Helen

Excellent hotel, comfort rooms a bit on the small side, but very clean and comfortable.

8/10

Excellent

12 Apr 2024

Christine

Lovely setting beside R Severn,gardens well kept.Staff all friendly and helpful room nice clean breakfast good

Leisure Family

8/10

Excellent

30 Mar 2024

John

We stayed in the older part of the hotel, which is showing its age. Comfortable room, but windows draughty due to corroding metal frames.

Leisure Partner

4/10

Poor

07 Mar 2024

Verified traveler

Valley Hotell

Cold room no heating on when booked in at 3;20 no heating in bathroom ie no towel heating or any heating, cold to take a shower shower tray plug took time for water to drain. Did give us portable heater helped a little. Hotel cold anyway so uninviting. charged for coffee with meal then again as hot Beverage so thought i paid twice. Hotel in lovely position by river walk and into Iron Bridge. Second stay at this Hotel would we stay again ?
Staff lovely breakfast lovely, should we expect every thing to be good in this day and age or should you just take it as it comes?

Partner

4/10

Poor

13 Feb 2024

ALASTAIR

Really disappointed that there was extensive noise above my bedroom at 4:30 am. Apparently workmen had returned to their room Hence no sleep after I was awoken. No refund offered for the room, except my evening meal. I’d rather have paid for my meal and had a proper nights sleep. Best Western you should know better!

Business Self

10/10

Exceptional

23 Nov 2023

Daniel

The place is clean and tidy and the breakfast was lovely. All staff were friendly and polite. Nice Hotel.