Name: Buckatree Hall Hotel
Address: Buckatree Hall Hotel The Wrekin, Telford, GB

10/10

Exceptional

16 Jul 2026

Simon

Pleasant stay staff very helpfull, facility’s inside the room were very good

10/10

Exceptional

16 Jul 2026

Lee

We had a lovely time here, staff were friendly and helpful, we were not fussed they are not serving food as we ate out.

Partner

6/10

Pleasant

12 Jul 2026

Tabitha

This is a beautifully placed hotel in the middle of a very popular hiking area. It’s dated, the lift was out of order, no designated disabled parking but the staff did rectify this issue by coning off a space for us near the door.

The bedding and bathroom were clean, but dated.

The biggest let down was the balcony. Completely unable to use it because of how filthy it was. Chairs, floor and banisters were covered in dirt, leaves and bird poo. It was the thing we were most looking forward to using.

Overall for the price and location (15 min drive to Telford international centre) I would consider again but would not concern myself with a balcony.

I did not use any of the amenities such as the gym or bar.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Syka

This is a very dated and old property in need of a full refurb. Worst mattresses we have slept on, every time you turned the springs would just Ping!! Not good! I won’t be booking there again

Family_with_children

6/10

Pleasant

06 Jul 2026

Julia

No food at all, not even a biscuit! No fridge in room, no vending machine, not walking distance to the pub either. Room reasonable and near to back entrance for dogs, but the area set aside for dogs is overgrown with thistles and nettles so totally unsuitable. The area is, unbelievably, a fire escape route - no lights, across uneven pathway and unstable bridge - thistles, brambles, stinging nettles.

2/10

Poor

05 Jul 2026

Julia

Absolutely disgusting hotel! Stank so much that I stripped the bed to work out why it smelt bad. They don't even put a mattress protector on the bed, so decades of hotel guests stench (surprised they have any) bed bugs and goodness knows what else, are seeping through the mattress. The sheets were dirty, the towels were dirty, the lift was out of order, there was nowhere to have food for anyone brave enough. I have never stayed in such an appalling hotel. I checked straight out within the hour because there was no way I would risk my health by staying here.

Beware that Hotels.com have a deal whereby, the hotel knows to avoid their phonecalls in order to avoid a refund.

Self

8/10

Excellent

04 Jul 2026

Thomas

No food poorly maintained

Friends_and_family Friends

2/10

Poor

01 Jul 2026

Virender

I had a very disappointing experience at this hotel. There was no fan or proper cooling facility in the room, and the overall amenities were very poor. The staff were not helpful and did not provide adequate service during my stay. The hotel lacked basic facilities that I expected for the price paid. I would not recommend this hotel and hope management improves both the facilities and customer service.

Partner

4/10

Poor

28 Jun 2026

Nigel

The hotel is in a lovely location nice and quiet. It’s quite dated and tired now the mattress seemed to be on the older side. The worst part was the arguments going on from about 10:30 till about 5 in the morning so not a great night sleep all told. The restaurant wasn’t on so no food was available. The room we were in looked over the centre of the flat roof so we had a great view into other people’s rooms and also they had the same into ours has it was one of the hottest days of the year we had to close the heavy curtains (great during the night) but not so good when it’s hot. Maybe some net curtains or a privacy screen of some sort on the window would help. The safe were ok what little we interacted with them. Though there was no-one on the reception when we left so could mention about any of our issues. Oh and the shower was in a bath with no bath mat so has to be careful not to slip in the bath or on the wet floor after we showered.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Matt

Very clean, very quiet, a little run down and disappointed to receive an email the day before travel that the restaurant was closed with no explanation, this made it difficult with a small child having to go elsewhere and find breakfast!

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Stephen

Surprisingly quiet for this time of year for such a beautiful place in a per location

Partner

6/10

Pleasant

16 Jun 2026

Darren

The hotel emailed after the booking was made and within 24 hours of arrival to say no food was available.

When we arrived, there was only one member of staff available doing everything from check in and serving in the bar to sweeping up. She was very helpful and friendly but clearly snowed under with a busy hotel. She said that her colleague had phoned in sick and the premises were under new management with the kitchen and other facilities were being refurbished. This wasn’t made clear prior to booking and it was a 20-minute walk to the nearest food options.

Room was clean, if a bit dated, in terms of its dark decor and wooden fixtures and fittings, and only had one plug socket available. Mattress was wafer thin.

It was cheap, and you clearly get what you pay for. Hopefully the new owners will spend a few quid and employ some more staff!

Business

8/10

Excellent

16 Jun 2026

Maggie

Room was clean, shower excellent, parking was good, staff were polite.
Area was quiet, ideal for walkers.

Self

2/10

Poor

12 Jun 2026

John

Where shall i start we booked for 2 nights as it was our 48th Wedding Anniversary as soon as we got to reception the attitude of the 2 young lads was awful no welcome to the Hotel nothing we went into the Bar as we were a little early trouble was no pulled beers available they made us feel as if we should not be there when they took us to our room 2 single beds pushed together we had booked a double anyway we left it at that unpacked sort of wife went to put the tv on just to check no signal so i asked one of the young lads if they would come and sort it out his attitude when he came was awful got the remote tried nothing then he got you tube and said you will have to watch that and left nothing else then that decided to pack up wife went to reception and asked again told her someone will be down soon well guess what nobody showed up so that was NO pulled ales NO food No Heating we asked for extra duvet and was told they couldnt supply any we are pensioners and was freezing all night.so we decided to go the next morning and forgo the 2nd day as we were checking out another customer was complaining about all the same issues that we were so my advice to anyone please do not this so called Hotel.

Partner

10/10

Exceptional

11 Jun 2026

Ian

Plenty of room for parking during my stay , all staff i came across were friendly
Rooms are dated but clean and tidy
Stopped in room 111
Never used the bar
No food was available during my 2 night stay
For the price i paid i thought it offered good value

Self

6/10

Pleasant

07 Jun 2026

Derek

It is under new management, it had been 'let go'. Our stay was tolerable. 1 member of staff was very good others not so.
I believe that in the not too distant future it will be excellent, currently a work in progress

Partner

8/10

Excellent

30 May 2026

Jodie

Balcony off the room was lovely, watched the sunset

Self

2/10

Poor

29 May 2026

Louveza

Worst hotel experience ever. The wifi doesnt work properly. There's no signal so you cant use your data. The staff dont clean your rooms. There elevator is broken. There is no AC. The hotel serves no food. Sometimes there is no parking. The room is dirty. I saw spiders hiding in the room. Worst experience ever. I will not be coming here again and I do not reccomend it to anybody. Its not worth the price.

Self

6/10

Pleasant

28 May 2026

Mark

Still in need of refurbishing but priced with that in mind, I guess. There is no food available yet.
It is clean and the staff are great.

Self

10/10

Exceptional

23 May 2026

Brian

Parking was easy but what a place to get out of! The one way system was a bit mad.
Also, TV remote wasn't working.

Partner

6/10

Pleasant

15 May 2026

lee

Last minute hotel room. No kitchen was frustrating so had to find a takeaway close by. Close to my destination of Telford International Centre.

Key card worked when it wanted to and also same issue with the shower

Self

2/10

Poor

15 May 2026

Daniel

Upon arrival there was a sign on the reception advising that there is no food being served at the hotel. This includes breakfast. Anyone wishing to eat in the evening will need to either drive somewhere (not really walking distance from anything) or use a delivery service.
It would be helpful to have this clearly detailed on the booking page as it is a general assumption that the hotel will at the very least include a breakfast service.
The building, grounds and surrounding areas are all very nice, however, upon entering the hotel, its as if you have gone back in time to the 1980's. The whole decor is very dated, with narrow halls and stairs and the rooms themselves haven't been renovated for what seems like 3 decades.
I imagine that the hotel was once a very nice place, with the restaurant and grounds, and would have been a fantastic wedding venue, however, it seems that years of neglect and lack of investment have lead to it becoming rather run down and and in need of extensive upgrades.

Self

4/10

Poor

04 May 2026

Alan

Told on arrival no food as they said working on kitchen, dining room not open or any room service. Hotel isn't that close to other places either. Not even snacks or sandwiches or hot drinks other than those in the room. They could have provided a temporary provision. Instead told get a takeaway delivered and even delivery drivers took a long time given location. This hotel should not be trading as a 3 star hotel without any catering or any food. Room was cold also as heating on a timer so had to get hotel to provide a fan heater. Only one pillow on beds too low. All together a poor stay, shame as hotel so. Much potential and character.

6/10

Pleasant

04 May 2026

Sadaqat

.

4/10

Poor

27 Apr 2026

Jessica

It's in a lovely location and adequate for us as a base, but the place badly needs refurbishment. The lift was out of order, no food available and as a whole it's very tatty.

Partner

10/10

Exceptional

27 Apr 2026

Safdar

Excellent location and nice clean room with a scenic view of the pond and nature.

Self

2/10

Poor

22 Apr 2026

Julie

Think Faulty Towers and you won’t be disappointed. The reception staff run the bar and everything- absolutely lovely.
However, keys given to other guests ( walking in whilst a guest was in bed- totally unacceptable)
No working radiators, yet showers scolding hot, freezing cold rooms - used towels for extra warmth, rooms offered to our elderly party down the metal fire escape stairwell - we refused, no working lift.
For the price we paid - it’s reflected in facilities.
Spotless rooms and lovely staff that tried hard.

Business

4/10

Poor

12 Apr 2026

NATALIE

Bed linen had cug burns in bathroom taps were very lime scaled up. Shower curtain was mouldy.

Partner

10/10

Exceptional

12 Apr 2026

Zoltan

Was nice to stayed this hotel room is nice and clear, staff is very friendly. Recommend for everyone

8/10

Excellent

09 Apr 2026

Graham

Not really

Business

4/10

Poor

06 Apr 2026

Nicola

Unfortunately in this case you get what you pay for. Whilst this hotel was the cheapest around, it certainly felt like it once you stepped inside.

We were told 24 hours before our stay that there would be no food available at the hotel, which didn’t leave us anytime to cancel and book a different one somewhere else. Annoyingly it looks like this has been the case for a while.

The pictures had shown the hotel overlooking a lake/large pond but what was there was just a remnant of the pond which was now dirty and full of rubbish. Our room had a window at the end of our bed which was looking directly into another 4 rooms, so we had to keep the curtains closed.

Our bathroom had mould on the walls, and despite having an ironing board, there was no iron. The beds have spring mattresses which feel like they have seen better days and the heating came on around 5pm so the room was very cold before that.

I will say the shower had great pressure as did the toilet, but the walls were so thin we could hear the neighbours doing everything in their bathroom.

Staff were polite but felt very uninterested in our presence.

I feel the charm this hotel once had is long gone.

On the plus side it is walking distance from The Wrekin trail and the ercall trail with free parking, so ideal if you just want somewhere to sleep inbetween treks.

Partner

10/10

Exceptional

06 Apr 2026

Alleyne

Quiet stay

Partner

6/10

Pleasant

05 Apr 2026

Juliana

The lower price of the rooms in this hotel reflect that it is just a bit run down in places small things like new shower rails and curtains would be easy fixes also cleaning up the hundreds of cigarette butts from the floor which were visible from our balcony and appeared to be from the two rooms below just distracted from what is a lovely area.

The room was warm. the shower powerful and we slept really well which is key to any stay.

There was no food at the hotel when we were there which isn't a big issue and they messaged us prior to the stay but the bar looked open although we didn't use it.

We took our dog and appreciate the quoted £20 per accomodation per stay fee detailed on here but were told on checking in it is actually £20 per night! Reliant on the accomodation we paid but having completed the stay we struggle to see why it was per night when there is no daily room service other than a knock on the door to see if we needed anything. Aside from that the hotel is in a perfect location for dog walks up or around the Wrekin or over the Ercall and down into Wellington.

Partner

6/10

Pleasant

29 Mar 2026

Ingrid

The reception staf was helpful but not very polite. Room was nice but was cold in the morning as heating was switched off.. Id rather have no heating in the evening under the blanket then to wake up into a cold room.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Angela

Loved it

4/10

Poor

14 Mar 2026

Roderick

No food available, very cold room and scalding shower with no adjustments

Self

6/10

Pleasant

12 Mar 2026

Stephen

.

Self

8/10

Excellent

09 Mar 2026

Simon

They seem to be in the process of updating renovating the hotel but the room was clean comfortable with a nice view of the Wrekin. Only issue was the tv which had poor reception.

Self

8/10

Excellent

08 Mar 2026

Alison

Clean room although missing additional lighting as no main light. Staff were present not particularly friendly or engaging. Not restaurant and very limited bar and service Pets were allowed but that’s all.

Friends_and_family Friends

6/10

Pleasant

08 Mar 2026

Steve

Staff were nice and the hotel has a great location. The restaurant was closed for refurbishment so i had to go out for food, the room had noisy water pipes and the toilet started to leak. I would go back only if there were some serious refurbishment. Fine for a one night stay

8/10

Excellent

06 Mar 2026

Graham

Yes

Business

8/10

Excellent

19 Feb 2026

Lynn

The room was great and looked if it had recently been refurbished.
The restaurant is being refurbished so no food was available but this was made clear when booking. The bar was open, which was good.
Will stay again and happy to recommend.

Self

10/10

Exceptional

18 Feb 2026

Jay ste

Lovely hotel, stuff are really nice to

4/10

Poor

14 Feb 2026

Steve

First room we were given, the toilet didn’t flush, second was poor… neither had the view stipulated in the booking… sheets and headboard stained… had to seperate the twin beds for my son and myself, and this led to seeing loads of loose cables behind the bed and a plug not secured behind the bed… the hotel smelt fusty and damp, very noisy, two men held a loud coversation outside the bedroom at 1:47 this morning… the wall paper was peeling from the wall… the shower curtain was yellow at the bottom… no catering available and the hotel is miles from anywhere to get any food…
Very disappointed with this.

10/10

Exceptional

13 Feb 2026

Jeanette

The room was warm dry and clean the staff were very kind and helpfull

4/10

Poor

11 Feb 2026

Diane

Room was clean but that was the only saving grace.

There was no food nor anywhere really close to get any. and even no change at the bar and most of the drinks were unavailable.

It appears to have been only one member of staff on duty as he was running about performing all things.

What really set the icing on the cake was the complete lack of spoons with the tea and coffee in the room and no biscuits which would have offset the lack of food. It felt too much bother to make the trek to find someone to get me a spoon.

This place really does have the potential to be a good hotel but the lack of thought in the little things have completely let it down. It's all well and good getting people into the place to stay and the room was not expensive but no food for hungry people, not enough drinks and a till not full of change - the longer that goes on, then more reviews are going to be like this.

Leisure Pet

6/10

Pleasant

09 Feb 2026

Sarah

The price is levelled correctly for the cleanliness and quality. Although as a proud/caring dog owner the dust and dirt in the room did not warrant the £20 additional charge for my dog.

The hotel food should be marketed clearer. There is no food provision other than going out or ordering a takeaway.

Don’t love, don’t hate… but could be an amazing hotel with a slightly higher cost for little more effort on small things. E.g. Shower did not work, dirty towel rail, not enough towels for two people, no spoons to make drinks, no power by desk so had to sit kettle on a chair.

6/10

Pleasant

01 Feb 2026

Mark

No restaurant so no food available, had to order a takeaway & eat in my room, room was very cold during the night as heating went off & bedding was very thin. Staff were friendly & helpful.

Self

8/10

Excellent

26 Jan 2026

Dean

It looks like they have just taken over bit wet behind the ears but polite,clean could be better but for the money you cannot knock it the veiws in the Summer must be outstanding
7/10

Partner

8/10

Excellent

25 Jan 2026

Mark

Clean, comfortable room and cheap. We were just about the only ones there which is a bit disconcerting and as a result the restaurant was closed which we were not aware of beforehand. Hotel is a bit tired too, butfor the price it was really good.

Friends_and_family Family

8/10

Excellent

23 Jan 2026

Mya-Jayne

I checked in quite late after a long travel and the check in was easy. The room looked quite old but it was enough for the one night I wanted to stay there for. The bed was quite comfortable. Only issue I noticed was the shower curtain had mould on

Leisure Family

6/10

Pleasant

09 Jan 2026

Joe

Could provide breakfast

4/10

Poor

31 Dec 2025

Stacey

Unfortunately despite it saying on their websites and on hotels.com that dogs can stay for and additional £20 per stay, we were charged £20 per night. Rooms were also very cold.
Location is good for walks.

8/10

Excellent

31 Dec 2025

Stephen

large bathroom with bath , which was nice . Big room and quiet stay. Good value stay . Very friendly helpful staff .

8/10

Excellent

12 Dec 2025

dave

Nice room, basic bed linen and shower. Staff very nice, no restaurant facilities, yet.

Business Self

6/10

Pleasant

08 Dec 2025

Kevin

Not the best sadly but ok for one night.
Bed had crisp packets under it, bathroom cold despite radiator being on.
New owners from last month so some policies have changed like check in time but they kindly allowed me to check in half an hour early at 1430.
Hotel needs money spent on it as very dated sadly.
Ideal for walking the Wrekin though

Leisure Self

4/10

Poor

30 Nov 2025

Vera

The room was not well cleaned (dust on wall lights and carpet. Room was also very cold so it wasnt the sleep i was lookimg for. Only 1 shower gel and 1 shampoo (tiny bottles) provided for a booking of 4 people. Cubwebs in the bethroom, rusted bathroom rail with stained shower curtain. Thebstay was not worth the money paid!

Leisure Partner

8/10

Excellent

30 Nov 2025

CAROL

Reception was very helpful.

Partner

10/10

Exceptional

27 Nov 2025

Stella

Great service, very accommodating. Room was a decent size and good price.

6/10

Pleasant

26 Nov 2025

David

Reasonably Cheap, nice location, friendly staff, no issues however the hotel is a little worn out and smells quite musty. No kitchen at all means no dinner or breakfasts are available which isn’t ideal. Apparently it says this on their website but doesn't mention it on booking.cm

Business

6/10

Pleasant

21 Nov 2025

Katie

Service from front desk was good. Quality of the room could be improved as the bed was hard and lighting was variable in the rooms and toilet seat was unpredictable.

Business

4/10

Poor

20 Nov 2025

Catherine

I booked a superior deluxe room and was give a single room with moldy bed sheets and no bath towel.
When I questioned this the reception staff advised that the room had been allocated by the system. I know this was incorrect as the receptionist who booked me in asked the manager if i should be allocated room 108 (superior deluxe) or 110 (single) and he advised to allocate me room 110.
Very disappointed.
No wifi, internet connection, TV had only 2 channels that worked.
Spolit my mood for my stay sadly.

Business Self

6/10

Pleasant

14 Nov 2025

Andrew

No breakfast option or inclusion, Lift not working, TV intermittently working and kettle broken lid.
Parking good and friendly reception and offer of help due to lift not working.

Business Self

4/10

Poor

13 Nov 2025

C

The shower was permanently locked on scalding hot, and there was no food available at the hotel.

8/10

Excellent

12 Nov 2025

Karl

The room itself was pleasant and clean. The staff were helpful. The hotel itself is getting dated and in need of a bit of refurbishment.

One major issue, no restaurant. No food available at all, no evening meal, no breakfast, even though breakfast was available when I booked.

It could be so much more, set in lovely grounds, quite a nice building, but suffering from a lack of attention to decoration.

Self

2/10

Poor

12 Nov 2025

Emma

Why were there empty food packets underneath the bed?
Why did the shower drip when turned on and have no flow?
Why were there black bits on the bed linen?
Why does it cost £15 to leave luggage prior to check-in?
Why were the rooms not clean?
Having paid £110 for a double room for my daughter and her partner I would expect much more. They left as soon as they could the next day and who could blame them. Clearly standards are so low; simply how can management and staff accept paying guests knowing that the guests will be exposed to such poor conditions. Only the location of the Wrekin saves it; such a poor hotel in such a wonderful location. Suffice to say my family or I will never be going back

Partner

8/10

Excellent

10 Nov 2025

Dean

Good for when working away although the restaurant should be up and running by now and also have draught beer on

2/10

Poor

09 Nov 2025

Gareth

The hotel is under new ownership but in general needs to be gutted and started again now.

Business Self

8/10

Excellent

06 Nov 2025

Roger

The hotel was in a quiet location, the room was clean, tidy of a little dated in its decor. If/ when the owners start to update I’d suggest putting power sockets with USB charging points each side of the bed, the bed was comfortable and I had a good nights sleep during my stay.

Self

4/10

Poor

06 Nov 2025

jessica

Was expecting to get food when we arrived to be told their restaurant wasn’t open as changed owners this was not advertised on the website. Although the room was okay the smell outside the room smelt of a fire. No heating also. Also took a while for them to find our booking. Hopefully all theses things can be fixed

Partner

6/10

Pleasant

03 Nov 2025

Dean

All was well but should have put in the website that bar and restaurant was out of action as your in the middle of know where

6/10

Pleasant

27 Oct 2025

Tracy

We paid £40 and were quite happy for 1 night.

We didn’t have breakfast booked. But the restaurant/bar was closed and there isn’t anything close by without a car. But shop/pubs minutes away by car.

Room was freezing, lots of people complaining or being given heaters. We were moved and then perfectly warm.

Carpets on stairs need a hoover.

Nice decor in rooms. They felt clean. Reception were friendly and helpful.

2/10

Poor

27 Oct 2025

Paul

I have stayed at this hotel twice before you then could get food delivered to your room. This time there was no food available and had to go to a pub to find a meal, no breakfast available again had to go out to find some and no bar. Definitely the worst stay I've had there and will not be going again. Hugely disappointed.

Self

4/10

Poor

23 Oct 2025

Chanel

No heating and couldn’t adjust the shower so was scolding hot

Business

2/10

Poor

13 Oct 2025

Christina

Poor at sister hotel due to boiler breaking

Had a voicemail message left whilst I was at a wedding to say they were re-rooming us to sister hotel due to boiler breaking down. Rang when I got signal and the person I spoke to was quite rude. The hotel we stayed at was very run down, dirty, had a wasps nest outside the window, infested with ladybirds and the breakfast was abysmal.

Friends_and_family Family

2/10

Poor

09 Oct 2025

Mark

Not much

No bar, no restaurant, no heating, no hot water, no staff on reception, no television working.

Business

4/10

Poor

07 Oct 2025

Pratiti

Poor facilities , avoid it!

This hotel has poor facilities, on check-in I was told that room heating was not working.
Location is not good as there are no nearby restaurants.
I will not recommend it.

Business

6/10

Pleasant

05 Oct 2025

Peter

My partner & I booked a last minute, overnight stay here.
We were informed during Check-In that the heating wasn't working - but the hot water was... and were asked if we were happy with that as a refund cannot be given once we have Check-In.
We asked to see the room, to gauge the temperature in the room, before deciding. My partner is fine with the cold. I am not and wouldn't be able to sleep if it is cold.
We were taken to the room to gauge the temperature.
Enroute through the corridors, we were greeted with the smell of tobacco and weed. Not very pleasant, appealing, nor inviting.
Our room was an end room. It was cold. I wouldn't of been able to sleep in that temperature.
We were offered a 4-poster bed room instead. I am not sure why the 4-poster bed was mentioned, when it was the room temperature and no heating, that was the issue.
We viewed the \"4-poster bed\" room. It was a middle room and as soon as we walked into the room, we could feel that it was slightly warmer in there.
We accepted this double room.

The bed was clean and the mattress was nice and firm.There were only 2, fairly flat, pillows.

Clean shower towels provided.

In the bathroom - the ceiling was moldy, as was the bottom of the shower curtain.
There was a tiny, single-use complementary bottle of shampoo and conditioner. Only 1, for 2 people. No hand soap.

Slept fine but wouldn't go back there in a hurry.
Much room for improvement.

Leisure Partner

4/10

Poor

28 Sep 2025

Wez

Room extremely cold asked for heating but dident have any hot water was warm. Mattress needs updating as was sagging in centre and asked for more milk and never came to room to deliver had to go to reception to remind them

Partner

2/10

Poor

28 Sep 2025

Sharon

Although very clean. There was no heating, which we didnt find out until we got there. We were supplied with a heater at 8pm and compensated y Experian. They could of contacted us before our arrival. And a complimentary breakfast at least

Partner

8/10

Excellent

23 Sep 2025

simon

Nice hotel but wasn’t told no bar or restaurant

Business

6/10

Pleasant

22 Sep 2025

Mrs. Sarah Jane Worthington

Arrived late just to use the hotel to sleep for one night, left early the next morning. The hotel seemed very dated in its decor, however it was clean and comfortable for an overnight stay and the rate was excellent for two rooms.

Leisure Family

4/10

Poor

17 Sep 2025

Tim

Compensation required

Absolutely no hot water this morning. How are you meant to wash? Compensation required please.

Business

10/10

Exceptional

11 Sep 2025

Edward

The hotel was very nice, Staff were very friendly and helpful. The room was clean and tidy, enjoyed the view with a beer on the balcony.

2/10

Poor

05 Sep 2025

Adam

Avoid at All Costs – Absolutely Awful Experience

Our stay at the Buckatree Hotel was nothing short of a nightmare. From the moment we walked in, it felt like stepping into a time warp—straight back to the early 2000s, and not in a good way. The entire building is severely outdated, with damaged doors lining the corridors and wallpaper peeling from nearly every wall. It honestly felt like the place hadn’t seen a proper renovation in decades.

We booked a family room, but the moment we stepped inside we were hit with a strong smell of damp. Water marks were clearly visible on the walls, and the room looked like it had been thrown together with whatever furniture was left in a clearance sale—nothing matched and everything looked tired and worn.

Now for the beds... if you can call them that. We would’ve had a better night’s sleep on a park bench. Lumpy, uncomfortable, and clearly long past their use-by date.

Worst of all, the room was freezing during the night. Both of our kids were shivering and miserable, and there was no way to heat the room. It was honestly heartbreaking watching them try to sleep through the cold.

We were supposed to stay for two nights but checked out first thing the next morning. It was that bad. I wouldn’t let my worst enemy spend a night here. They advertise this place as a 3-star hotel, but in reality, it should be condemned.

Absolutely avoid—this place needs a serious overhaul or shutting down completely.

Leisure Family_with_children

10/10

Exceptional

02 Sep 2025

Camiel

Brilliant place to lay your head for 2/3 nights

I loved it here. The staff were brilliant and very friendly. I will defo be booking again. Wanted to stay next week but they are fully booked. Will definitely be there again really soon.

The location is perfect if you love scenery and the tranquil atmosphere is second to none. My 4 yr old also loved it here.

Great leave if you have a pet too. The walks are fantastic. With breath taking views.

You get what you pay for. It’s cheap and cheerful so no point in complain about the decor etc if you book here. Makes no sense in my opinion.

Friends_and_family Family

8/10

Excellent

01 Sep 2025

william

NO BREAKFAST

Leisure Partner

6/10

Pleasant

29 Aug 2025

Jason

I think they need to review the website, there’s no bar ,no breakfast apart from some stale bread and old cheese,outside has not been cleaned for a long time,

6/10

Pleasant

24 Aug 2025

Grahame

Property was fair for the price we paid under £ 40 per night. Was in need of complete refurbishment. Lifts did not work. Kettle had to be replaced due to poor condition. Currently would rate this below motel style

Leisure Partner

8/10

Excellent

19 Aug 2025

Rozie

A good hotel for a good price.
The hotel staff were friendly and solved our problems quickly and easily.
Rooms were clean and the beds were very comfortable!
Would have liked the restaurant to be open or room service, but this was not available so we had to get a food delivery. Breakfast, however, was well priced and had a good selection.
Gym was also closed.

Location was beautiful - our room over looked the lake and was lovely to sit and have a coffee on the balcony.

Would consider booking again when I am next in the area.

Leisure Family_with_children

4/10

Poor

12 Aug 2025

Clare

The bed was very uncomfortable and there were no food or drink options available. This place has loads of potential but needs some care and attention.

Leisure Family

6/10

Pleasant

12 Aug 2025

Verified traveler

A few issues

returning to the hotel on 2nd night the room had not been cleaned. The reception said you had to request this and you should have been told when you arrived. Although the room was clean and a great view the TV system is complex and a gave up. I would have phone reception but the phone in the room did not get reception when button pressed

Friends_and_family Family

2/10

Poor

12 Aug 2025

ELAINE

Would not recommend - Very dirty shower curtain disgusting . Towels we only had one large and a hand towel . Pillows were very thin . room really odd the wallpaper was horrid each panel had strips of glue showing so the overall room looked unkept . We were not brave enough to stay for breakfast the low price does reflect the standards . could easily be so much better The staff were friendly

10/10

Exceptional

11 Aug 2025

Garath

Nice location and a nice place to stop

8/10

Excellent

10 Aug 2025

Mike

Stayed here a few times, shame the kitchen wasn’t open for a cooked breakfast, but the room only price was very reasonable.
Nice area especially if you like country walks around the Wrekin.

Business_and_leisure Self

6/10

Pleasant

09 Aug 2025

IAN

Overnight stay

The hotel is very tired and has been neglected during the last year. Our twin room was clean and everything was okay. They do not provide meals, just a continental breakfast at £6-50.
Alright for one night at the price, but probably wouldn't stay again.

Friends_and_family Friends

2/10

Poor

06 Aug 2025

Tim

Shocking

The hotel is shocking, unclean, messy, unexpected added costs, not the be stayed at again!

Business

6/10

Pleasant

06 Aug 2025

Verified traveler

Needs serious refurbishment

The first impression was good: seemed like a decent hotel, the room size was good, had a balcony that was facing the pond. Also, hood location for hikers.

However, when had a closer look, we realised that this hotel needed a serious refurbishment: a light didn’t work, a face mirror was missing, the carpets and curtains should get an upgrade. Also, they gave us one bottle of shower gal and one bottle of shampoo for two adults and one child. However, we could go to the reception to ask for replenishment.

Basically, the hotel has a potential to do well, but it seems that the management would rather spending minimal amount of money possible to ensure the basic function worked. I would be surprised if this hotel will last in the long run if this practice continues.

Friends_and_family Family

2/10

Poor

04 Aug 2025

Josephine

I did not like the Night Manager trying to enter my room with his pass key at 1:45am on Sunday morning!!!

This spooked me and spoilt my trip, resulting in a nasty case of delayed shock, including migraine and vomiting.

Fortunately before retiring I had taken the precaution of barricading the door with my musical instruments, overnight bags and a very noisy security device, which alerted me to the intruder.

I phoned the police at that time, who are very interested in this individual.

6/10

Pleasant

29 Jul 2025

Jouline

Very relaxing atmosphere. Quiet and refreshing

Leisure Self