Hotel Sanrriott Shinsaibashi

Japan , Osaka
Osaka, 2-6-10 Minamikyuhojimachi, Chuo Ward
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50 reviews shown

10/10

Exceptional

26 Nov 2025

Steven

Clean room, great front desk staff, good city recommends.

8/10

Excellent

21 Oct 2025

Donna

Room was smaller than other places we stayed at in Japan. Clean, friendly staff, and had all the amenities needed. Nothing too fancy about this place so would rate it as average. The staff were fantastic as they helped me retrieve my lost necklace after I checked out and shipped it to me at my new hotel in Kyoto.

Leisure Partner

8/10

Excellent

02 Oct 2025

JORDYN TAYLOR

We stayed here for 3 nights in a room with a double bed - overall it was a good hotel for what we needed (a place to sleep). Staff were very pleasant and welcoming and they had extra amenities in the lobby to take if you needed which was great.

Some things to note - these were not deal breakers for us but might be helpful to know.

The closest metro is about an 8-10 minute walk. It’s more than doable but something to think about.
15 minute walk to Dotonburi which is nice as you can wander on your way there
The bathroom had a bit of a smell to it, but was clean. It was quite small (which seems standard)
The room is very small (again to be expected) - if you’re traveling with more than a carry on sized bag you’re going to have a tough time.

There is a supermarket a couple blocks over which was great as there is a mini fridge in the room!

Leisure Partner

8/10

Excellent

07 Sep 2025

Close to subway, tourist attractions and shopping

Friends

10/10

Exceptional

14 Aug 2025

Rofel

It’s a bit far from everything

Business_and_leisure Friends

6/10

Pleasant

04 Aug 2025

Mrs Marcia

Excellent staff,Rooms terribly small,bathrooms extremely small

Leisure Family

8/10

Excellent

28 Jul 2025

Marilou

Very good location, walkable and lots of restaurants.

Leisure Family

10/10

Exceptional

27 Jul 2025

Amaris

Would 100% stay here again!

Leisure Friends

8/10

Excellent

14 Jul 2025

Olga

My room was very comfortable but I am sorry to say the toilet smelt of urine, needs a good deep clean., otherwise everything was excellent

Friends_and_family Family

8/10

Excellent

18 Jun 2025

Ivy

Friendly customer Service and clean room.

Leisure Family

2/10

Poor

01 Jun 2025

Vanessa

The worst property we have ever stayed at. The moment we walked in we could smell smoke as they have the smoking room right next to the lobby. This was a heavy smell everytime you walked through the lobby. We went to bed (2 x adults and 2 x kids) and none of us could sleep as the bed was sticking into our ribs and body it was like sleeping on the floor! We could also hear the person sleeping next door snoring through the walls also not letting us sleep. Paper thin walls. We spoke to staff at 2am that we wanted to cancel the rest of our reservation due to the poor conditions of the room and hotel. How anyone stays here is beyond me and how they are still operating is also beyond me. Why Expedia would let them on their platform isn't a great reflection on the quality of operators. Stay anywhere else but here especially if you have kids. Management was horrible and initally said they would give us a partial refund for the rest of our stay but instead refused to refund anything and just greedy and kept all of our reservation money. I just hope I can stop others from.booking into such a crap hotel and avoid losing money like we did.

Leisure Family_with_children

8/10

Excellent

15 May 2025

ADRIANA

The people helped me to buy tickets for the Expo, change room. They were excellent. Everything was convenient. Small room.

Leisure Family

8/10

Excellent

10 May 2025

Sujata

Great location in an area with many transport link options and shops nearby

Leisure Family

10/10

Exceptional

26 Apr 2025

Pen

Very polite, accommodating staff with excellent supplies & amenities!

Leisure Family

10/10

Exceptional

25 Apr 2025

Sandrine

Loved the fact that there was a shuttle bus to the hotel, and the room was spacious. The staff was very kind. Breakfast was a bit pricey so we skipped it.

Leisure Friends

8/10

Excellent

23 Apr 2025

Adrian

Great location to stay as it’s within walking distance from Dotonbori.

8/10

Excellent

17 Apr 2025

Sandra

I asked for 2 single beds, for my son and I, i wasnt told they would be bunk beds. It was only 1 night so it was fine. Very small room and bathroom compared to other places in japan we'd stayed in. Could not even open the suitcase, thats how small the area was, had to use the bed. The bathroom, as lovely as it was, again, im a short person, and my knees touched the wall when i sat on the toilet. As i said, it was 1 night so we made do. Close to train station and dotonbori for shopping.
The hotel has a big reception area with tables to be able to eat, charge your phone and hangout with board games etc so that was a nice touch and the staff very lovely. A room to leave your suitcase after checkout as well, as we had a few ours to kill before heading to the airport.

Leisure Family

8/10

Excellent

06 Apr 2025

Johan

Walking distance to subway station.

Family Mart kombini almost next door.

Tiny bathroom but room good enough size.

Staff really nice

Leisure Family

8/10

Excellent

25 Mar 2025

Verified traveler

Hotel Sanrriott SHINSAIBASHI ranked high on my list for being the smallest twin beds room i had stayed in Japan. So small that we need to open our 28inch luggage on our bed. HOWEVER, will still book it if it offer cheapest rate for twin beds room in this zone. Why its given 4 stars? At most 3 stars for being still new. Breakfast very simple, only Jap pickles w rice, Coffee & Orange juice. Pro is able to store out luggage after checkout. No own carpark, but able to find 1 around the hotel, a few buildings away.

Friends_and_family Family

10/10

Exceptional

24 Mar 2025

DESIREE

Very accessible to most areas we wnat to visit. Though the room was small, the accessibility to transpo and restaurants and shopping centers more than made up for the tight space of the room

10/10

Exceptional

05 Feb 2025

Godiva

Toiletries, including water bottles and complimentary drinks not available in the room; no safe box;

10/10

Exceptional

04 Jan 2025

Dong

Well equipped cozy and clean

Business Self

10/10

Exceptional

25 Nov 2024

Michael

Quiet and convenient

Leisure Partner

10/10

Exceptional

08 Nov 2024

Colleen

Enjoyed my quiet, comfortable and cleanness of property

Leisure Family

10/10

Exceptional

21 Oct 2024

Ernest

Small clean efficient room

Excellent stay. Very comfortable. Room is small but efficient. They forgot to give us breakfast coupons, so there was a little confusion the next morning, but it was resolved quickly.

Partner

10/10

Exceptional

17 Oct 2024

Sheikh

Staff were kind and helpful

Leisure Friends

10/10

Exceptional

24 Sep 2024

Wendy

Stayed here for 5 nights. The location is very convenient, just 5 mins walk from Shinsaibashi and very quiet. Got ourselves a bunkbed room, loved it. Will stay here again.

Leisure Partner

8/10

Excellent

19 Sep 2024

Kenneth

Great stay. Would recommend!

10/10

Exceptional

21 Aug 2024

ZHEN

Nice place to stay, small room but clean and tidy.

Family

8/10

Excellent

24 Jul 2024

Lovely new hotel. Location convenient to Dotonbori, just a 10-15 minute easy walk. turn right out of hotel, then right again and straight - you will pass some cool restaurants. 7-11 and Lawson nearby. Room was a little smaller than expected and was quite swishy for 2 people ( twin room). If you are larger than the average size person don’t stay here. The bathroom was very very small, but the shower was great. The beds were a little hard and had only a small pillow. The air conditioning was super cool. It was clean and perfect for just a couple of nights. If you have big luggage you will struggle to fit it in the room. Overall a nice stay, clean and convenient to public transport especially Osaka castle (2 stops away on the Chuco line) and Umeda 10 mins away. There’s shops which are undercover between Hommici and the hotel which you can grab anything, also some cool restaurants.

Good stay but room a little small, we had a chuckle and it makes memories !!,,

Leisure Family

10/10

Exceptional

30 Jun 2024

Maki

I liked that I was located far enough away from the noisy streets

Leisure

10/10

Exceptional

10 Jun 2024

Michelle

Great property to stay at. Rice and toppings provided for breakfast. Rooms with bunks are nice, each bunk has outlets next to bed. Air conditioned and clean. Close walking distance to shopping areas and train station.

Leisure Family

8/10

Excellent

03 Jun 2024

Kurt

The property is conveniently located not too far from a shotengai with many shopping and dining options. Also a 40 minute walk to Dotonbori or take a taxi for about 600jpy. The majority of staff is friendly. If only each room had its own microwave, it would be perfect.

Business_and_leisure Self

6/10

Pleasant

02 Mar 2024

Amanda

overall, this was a great spot for 3 adults traveling! the area has tons of food options and convenience stores nearby. the hotel had only been open for 2 days when we stayed so the staff was still getting acquainted with the space and waiting on some supplies but overall the hotel was great! the room was the smallest we stayed in during our japan trip, but it was clean and comfortable. easy 15-20 minute walk to dotonbori area, very easy to navigate! 5-10 minute walk to trains to access JR station or other areas of the city like Osaka Castle.

Leisure Friends

6/10

Pleasant

15 Mar 2026

kataoka

部屋は狭かったですが、宿泊だけの目的なら十分な広さです。ユニットバスは狭くて少し使いづらかったです。近くにコンビニが数軒、飲食店も多いので食事には困らなかったです。スタッフの方の応対もとても良く快適に過ごせました。

Partner

8/10

Excellent

08 Feb 2026

RIE

客室は清潔ですしフロントの対応も良かったです。荷物預けるところがロッカーではなく剥き出しなのでそこが少し心配です。

Leisure Partner

4/10

Poor

22 Jan 2026

Serhat

Çıkışta kartı kaybettiğimiz

10/10

Exceptional

26 Oct 2025

RIE

良かった

4/10

Poor

27 Sep 2025

yoshiko

地上波テレビが映らなかった。
朝食にコーヒーが無かった。

Leisure Family

8/10

Excellent

16 Sep 2025

HIROAKI

快適でした。

非常にきれいで、快適にすごせました。フロントでの説明、問い合わせ対応も丁寧で、また荷物の事前預かりもあり、よかったです。1階ホールのタバコの匂いが少しきつかったです。

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

JINYANG

宿泊として十分足りるレベル

Business Self

10/10

Exceptional

01 Sep 2025

NATSUKI

とてもよかったです

Leisure Friends

8/10

Excellent

04 Aug 2025

CELINE

Chambre pratique. Des produits d'hygiène sont proposés par l'établissement. Vous apprécierez les boissons rafraichissantes offertes dès 15h.
De nombreux konbinis autour et l'hôtel propose également un espace épicerie qui peut se révéler pratique.
Petit bémol : le petit déjeuner qui manque de diversité.

Leisure Family

10/10

Exceptional

30 Jul 2025

seiko

２段ベッドの部屋は珍しく、子供が喜んでいた。

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

NAOMI

フロントのスタッフの対応が丁寧で気持ちよかったです。要望の対応も早く素晴らしかったです。朝食のバイキングが味が良く美味しかったです。夜食にラーメンなど買うことが出来て助かりました。ロビーも解放されていて過ごしやすかったです。また利用したいです。ありがとうございました。

Leisure Friends

8/10

Excellent

21 Jun 2025

Yoshiaki

スタッフは親切で、部屋も綺麗でした。そして朝食も美味しかったです。日本らしい朝食が食べられます。ただお風呂が狭いので、体が大きい人には向かないかも。

Business Self

4/10

Poor

16 Jun 2025

Peter

Obwohl die Hotelzimmer in Japan generell kleiner als in Europa sind, wurde alles so konzipiert, dass alles super funktioniert hat. Zum Beispiel, dass man seine Koffer unter den Betten verstauen kann.
Speziell positiv sind uns die Damen an der Rezeption aufgefallen, da sie extrem hilfsbereit und sehr gastfreundlich waren.
Negativ fanden wir die Matratzen, wo man die Metallfedern schon spürte. Es war auch immer ein unangenehmer Geruch im Badezimmer. Möglicherweise der alte Duschvorhang oder der Abfluss.
Wenn dies behoben wird, ist das Hotel eine wirklich gute Wahl!

Leisure Partner

10/10

Exceptional

06 Jun 2025

時々ホテルが清潔じゃないという話題を見て不安になるが、ここはとても綺麗でした。バスルームに髪の毛1本残ってないし、水垢も無く安心できました。
外国人の方が多く、外国人向けという感じではあるが、

8/10

Excellent

01 Jun 2025

???

駅から　少し歩きます。その分　静かでした。

Leisure Family_with_children

10/10