Name: Sotetsu Fresa Inn Osaka Shinsaibashi
Address: 1 12 23 Higashishinsaibashi Chuo Ku, Osaka, 542-0083, JP

10/10

Exceptional

25 Jun 2026

Von Joseph

Great stay, I will definitely look into staying here again mainly because of the price, location, and quality. The hotel is well-maintained. The staff are friendly and professional. The location is very ideal because it's between two train stations - Shinsaibashi and Nagahoribashi, convenient access arriving via shinkansen from Tokyo, and going to airport. I tried the breakfast one time and I think it was worth it. They have 3 washer and driers, ice machine, and vending machines. The only downside is the size of the room which was compact, but overall, I am still willing to stay here again just because of the other positives the hotel offers.

Self

8/10

Excellent

21 May 2026

Kevin

Hotel was clean as comfortable. Great location to Shinsaibashi shopping, restaurants, and famous canal district.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Charlotte

Clean room, helpful staff, cold a/c. Close walk to dotonbori.

6/10

Pleasant

21 Apr 2026

Tracey

Aircon couldn’t go lower than 20. Breakfast was very average for the price. Disposable amenities are environmentally unfriendly. Position is noisy.

Friends

8/10

Excellent

08 Apr 2026

Hwee Guek

Room was clean and location within walking distance to train stations or shops

Partner

10/10

Exceptional

07 Apr 2026

Leeann

Clean rooms, good size

10/10

Exceptional

06 Apr 2026

Nicholas

Great

Family_with_children

6/10

Pleasant

30 Mar 2026

Victor

The standard room is very small and if you have 2 adults staying there you will probably find it very uncomfortable. We tried it for one night but were fortunate enough to be able to upgrade to a much larger room after that miserable night (for additional cost, but well worth it for the comfort). Other than the room size, everything else was fine (except that the taxi driver from Namba Station didn't know where the hotel was, so it took him a while to find it for his navigator).

Partner

8/10

Excellent

29 Mar 2026

Binh

I did not have breakfast at this hotel.

Family_with_children

8/10

Excellent

28 Mar 2026

HUNG

Inside the room is very nice clean, except the bathroom little bit smell from previous stay.

8/10

Excellent

27 Mar 2026

Lisa

Excellent location

8/10

Excellent

19 Mar 2026

Wendy

Excellent location close to train station and Dontonbori. Room on the smaller size but still comfortable. Free amenities such as face wash, face masks, etc excellent.

Staff at the breakfast friendly and helpful.

Partner

6/10

Pleasant

01 Mar 2026

Matthew

The wifi did not work and there were no water bottles available

10/10

Exceptional

18 Jan 2026

Sinead

The staff were very helpful and kind. The room was clean and comfortable.

Leisure Self

10/10

Exceptional

27 Dec 2025

Alina

The breakfast was wonderful! We forgot we even booked it until getting there.
Great location that’s close to the fun but also far enough away it’s silent at night.

Friends_and_family Friends

8/10

Excellent

27 Dec 2025

Mohammad Maula Al

Breakfast was average. Staff excellent. Room was clean

Friends_and_family Family

10/10

Exceptional

23 Dec 2025

felix

Centre location

10/10

Exceptional

29 Nov 2025

Trung

Room,staffs,amenities 👍👍and great location. Nice and quiet too. Will definitely be back.

Leisure Family

6/10

Pleasant

27 Nov 2025

Sandy

Overall, we had a decent experience staying here. The room was on the smaller end though this is pretty common for Japanese hotel room so that is not a problem. Location was convenient and easy find and they accept luggage storage.

Only slight negative experience that we had - when we came back to retrieve luggage and check in, we provided the tag to staff and got our luggage easily. Then, they pointed us to go back over to the self-checkin. This is fine if they have every guest do self-checkin but while we were checking in on the machine, staff offered to help other guests check in (even though there were other machines available). We are not sure the reason for differential treatment is.

10/10

Exceptional

21 Nov 2025

Neil

This hotel was in an excellent location for main tourist area in Osaka , with lots of restauarants within walking distance . Very helpul staff and good breakfast included in price . Compact rooms but perfectly adequate and great value for money.Would happily stay here again

8/10

Excellent

10 Nov 2025

Rich

The room was clean but it’s very small. It was hard to move around with luggage.

Leisure Partner

10/10

Exceptional

30 Oct 2025

colette

Great overall.

10/10

Exceptional

28 Oct 2025

David A Darst

The room was a little small, but that was to be expected. It was very quiet and clean. The staff was exceptional! The hotel is in a great location.

Leisure Partner

10/10

Exceptional

20 Oct 2025

amy

Rooms were clean and tidy when arrived. Does get really humid but they have a dehumidifier that you can use in the room. The day the room was supposed to be cleaned, I noticed that my luggage was moved, bed not made, but towels replaced.

8/10

Excellent

15 Oct 2025

Joe

Breakfast was pretty decent with fruits, pastries, bacon, sausage, eggs and some more Japanese food.

Partner

10/10

Exceptional

15 Oct 2025

Teresa

Great location and friendly staff. The room was bigger compared to other hotels I've stayed at during my Japan trip.

Leisure Self

10/10

Exceptional

14 Oct 2025

Jose

Super friendly staff, they provide great amenities and very walkable from many places.

10/10

Exceptional

03 Oct 2025

IEVA

Close to metro station, convenience stores and Dotonbori in a walking distance. However, this is a bit in outskirt street, quiet. My 8 night stay went so quick 👍

Self

4/10

Poor

03 Oct 2025

mandy

I got assigned to the second floor of the building. My room constantly having some toilet odor and I need to keep spamming refresher before I went out.

The room is expected small, considering its location, is acceptable. However if you have 2 people, 2 small and 2 big luggage, you may need additional time to pack the luggage.

I found moving ants on my bed, killed it without thinking much, but both me and my husband got bitten every night by unknown bugs.

We tried the laundry machine, I guess it's the same for all other Inn and hotel as we stayed other hotel before this one and they all the same model. However, it doesn't seem to fully clean the clothes ( regular load ). The dryer mode can't dry the clothes properly ( clothes are really hot, but wet still)

The only positive is the breakfast which is decent base on the price ( add on through Expedia )

Leisure Partner

10/10

Exceptional

02 Oct 2025

Martin

Clean room, good location, helpful staff

Partner

6/10

Pleasant

25 Sep 2025

SU-WU

The breakfast was disappointing compared to what other hotels offers. There is room for improvement. The food are often lacking and the staff around don’t seem too eager to refill. I would opt out the breakfast option if staying at this hotel. There are better options around the hotel. Staff are always friendly and offers wide variety of amenities.

Leisure Family

8/10

Excellent

22 Sep 2025

Max

Hotel in a prime location for Dotonbori and surrounding area. Staff were polite a d friendly which is very nice to see every morning and night. Rooms were a good size for a solo traveller.

Leisure Self

10/10

Exceptional

20 Sep 2025

Glecille

Great location, a few mins walk from Shinsaibashi Shopping Street and Dotonbori. Few mins walk from train stations as well. Lots of good restaurants nearby. Room was clean but it was small. I went solo so it wasn’t too bad for me but if there’s more than two people, there will be little to no room to move around if you book the standard double room. Breakfast buffet was good. Staff was very friendly and helpful.

Leisure Self

10/10

Exceptional

19 Sep 2025

Abraham

Friendly staff and very clean room!

Leisure Self

4/10

Poor

07 Aug 2025

Xuekai

Extremely noisy at night

Leisure Self

8/10

Excellent

03 Aug 2025

Jose

To small room for 3 people, good location and awesome staff.

Leisure Family_with_children

10/10

Exceptional

29 Jul 2025

Jasmine

Extremely comfortable and convenient

8/10

Excellent

14 Jul 2025

Anh

Friendly staff, within walking distance for restaurant and shopping.

Leisure Family

10/10

Exceptional

24 Jun 2025

Valery

El desayuno al estilo buffet estuvo increíble! Con un poco de todo, a lo tradicional y también extras de lo típico en un “brunch”. Lo otro que de de verdad destaca el hotel es el servicio y la limpieza del sitio - todos súper amables y nuestra habitación impecable.

Leisure Partner

10/10

Exceptional

14 Jun 2025

walid

The hotel is in a prime location , just few yards from exit 5 ( lift access) Shinsaibashi metro station. The hotel is clean, cosy and quiet . It provides the use of hotel pyjamas and other items for free. The water in the bathroom is purified as drinkable water. The roof is cosy, bathroom is nice

Leisure Self

10/10

Exceptional

30 May 2025

Riley

Friendly and helpful staff. Esspecially the ones maning the breakfast buffet.

Leisure Self

10/10

Exceptional

27 May 2025

Leslie

Look no further, this is a great hotel. Close to train station (different lines within a very short walk), shopping, nightlife and restaurants on your doorstep. Breakfast was very nice too! My children miss the pancakes! Would recommend this hotel to anyone and would stay again!

6/10

Pleasant

24 May 2025

Lloyd

The room was very small. No view. It was close to everything like the train and Dontonbori. It was clean and the staff was great.

Leisure Partner

10/10

Exceptional

24 May 2025

Christopher

Staff was friendly and very helpful. Excellent location to access everything from dotonbori to daimaru

Leisure Friends

10/10

Exceptional

15 May 2025

Owen

10/10 would stay in this hotel again, small room, but can’t beat the area and service.

Leisure Partner

10/10

Exceptional

14 May 2025

Chanell

The hotel staff were prompt, efficient, and exceptionally polite. They were also highly accommodating, ensuring a seamless experience for us. My family and I arranged to send our luggage to Tokyo Haneda Airport, and they gladly facilitated our request.

The location is conveniently walkable, offering a variety of dining and shopping options. I truly appreciate the hotel’s generosity in providing complimentary amenities, especially since many establishments no longer offer such perks.

Overall, my stay at Sotetsu Shinsaibashi was a fantastic experience.

Leisure Family

10/10

Exceptional

12 May 2025

Mindy

Loved the location - just a short walk from train station and the shopping street. My shoes got wet and the reception had shoe driers which I greatly appreciated. Overall great experience

Leisure Partner

10/10

Exceptional

06 May 2025

Brianna

We enjoyed being so close to Dotonbori, the train station, and the many food options nearby. The room was spacious for 2 adults and 1 child. (We had a king and a pull out sofa bed.) We would absolutely stay here again and highly recommend it to other small families!

Leisure Family_with_children

10/10

Exceptional

30 Apr 2025

Mohammad

Nice location, and great breakfast buffet

Partner

10/10

Exceptional

28 Apr 2025

Peter

I’m

10/10

Exceptional

28 Apr 2025

Stephanie

Very clean and comfortable with lots of amenities available.

Leisure Family

8/10

Excellent

21 Apr 2025

Mohammad

Great hotel!

Leisure Self

10/10

Exceptional

17 Apr 2025

Cristina

Nice place to stay.

Leisure Partner

10/10

Exceptional

04 Apr 2025

VERNICK

very near all tourist spot love the place and staff are amazing!!

Leisure Partner

10/10

Exceptional

02 Apr 2025

Rhea Marie

The hotel location is very convenient. Close to the train station.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Verified traveler

The reception staff were so accommodating and friendly.

Our flight had been delayed by 5 hours which resulted in is landing at the airport at closing time. The trains were no longer running and taxis were scarce. Which meant that we would arrive well after the last check in time. We notified the hotel and the staff responded that they would let us check in once we had arrived. Thank you for being so helpful and end our horrid travel day on a nice note.

Partner

10/10

Exceptional

25 Mar 2025

Ekaterina

The hotel is clean and newly renovated.

Leisure Family

10/10

Exceptional

19 Mar 2025

Joan

Staff is super efficient !

We arrived at 2pm. Were told that check-in time is at 3pm. We rested at the lobby and by 2:30pm, we were able to Check-in. Thanks to the housekeeping team.

The bedroom is very spacious, 2 queensized bed with all basics, incl. hair curlers, charger, table lamp.

There is a box at the reception to collect “used
clothes”~ for recycling!!

Buffet breakfast was fantastic, staff at the cafe is very friendly. The cafe is very clean n cosy.

Location: 2 mins. Walk to the nearest subway entrance but a long walk to the station.

Check-out was a beeeze.

Leisure Family

8/10

Excellent

11 Mar 2025

Bella

Perfect location.

Leisure Family

10/10

Exceptional

23 Feb 2025

Natacha

Great hotel

Loved it there. The rooms are nice, comfortable. It is quiet even if it’s near Dotombori. It was easy to move around from the Hotel. The staff was super nice. I highly recommend it.

Self

8/10

Excellent

28 Jan 2025

Ellen

location very convenient

Leisure Family

10/10

Exceptional

27 Jan 2025

Jordan

Perpek

10/10

Exceptional

16 Jan 2025

Xiuwen

The place to close to the subway station and the shopping area.

Leisure Self

10/10

Exceptional

01 Jan 2025

YUNFANG

the hotel is between Shinsaibashi metro and Nagaborihashi metro and there is an entrance/exit (south 5) near the underground shopping walkway between the 2 stations

walkable to Shinsaibashi suji and Dotonburi with maybe eateries and shopping

only downside is probably the size of the room, with the mini corridor in the room. barely any space to open the luggage

Leisure Family_with_children

10/10

Exceptional

21 Dec 2024

Tina

Nice location

Excellent amenities and location. Staff were excellent and the breakfast was great.

Friends_and_family Family

8/10

Excellent

28 Nov 2024

Lara Isabelle

The location of the hotel is great, very close to all the places you would want to visit in Osaka. It’s a bit of a trek getting to from the Kansai Airport but once you understand the metro system it’s manageable. The rooms are small but very clean. There was a large selection of toiletries provided in the hotel lobby ranging from hair masks, bath soaks and curling irons.

The staff were friendly and very eager to help.

Leisure Family

10/10

Exceptional

25 Nov 2024

Verified traveler

The location of the hotel was excellent. Walking distance to dontobori and there were many eateries around the area with several convenient stores within walking distance too. It is also near shopping districts like Shinsaibashi Suji. The best is that I can access Shinsaibashi station via lift if i have my luggage with me. The lift is just round the corner of the hotel. Rooms were very clean. They also provide free skincare products such as toner, cleanser, moisturiser, sun screen, and bath salt for soaking. It had been a wonderful 5-day stay. I would definitely choose Sotetsu Fresa Inn Osaka-Shinsaibashi again if i were to make another trip to Osaka.

Self

10/10

Exceptional

24 Nov 2024

Matthew

Given the budget price I was afraid I had booked a subpar hotel. However; everything was clean, plenty of amenities, on location vending machines/washer/dryers and a breakfast buffet. No surprise room entries from the staff either.

Room was small but totally serviceable for my needs especially for the price.

Will stay again if I'm ever back in Osaka.

8/10

Excellent

12 Nov 2024

Michael

Easy access to two different subway stations and a relatively short walk to Dotonbori. Very small room though - best for solo travel.

Business Self

10/10

Exceptional

12 Nov 2024

Sheila

This was the only hotel we’ve stayed in Osaka and we would prefer this hotel again the next time we visit.

The staff and service feels top notch. Feels modern as well where check in and check out is easy via the machine. This hotel also provides the most options of amenities. I didn’t need any of these during my stay but I would have borrowed: curling iron, mobile charger, air purifier, or wheelchair.

The usual amenities are provided as well like the toothbrush, toothpaste, comb, etc. These amenities aren’t in the room, but they’re provided at the front desk.

The beds are definitely as-advertised quality. They’re soft and not too firm. If I remember, we did get double but it felt spacious for my fiancé and I. It was also advertised that the water is quality too. It felt like it, but not sure it’s because of the signs I see all around for it.

The room is small, but still has small walkways to walk around. The luggage we had takes half the hallway space. There’s a mini closet and the bathroom is small and felt like an airplane bathroom.

The location of the hotel is really close to shopping in Shinsaibashi with all the luxury stores. It’s a 10-15 min walk from Dotonbori. We didn’t go on a train, but it’s near a Shinsaibashi train station. There’s also a 7-11 on the same block less than a minute away.

Overall, we like this hotel and highly recommend. I’d even consider other hotels of this chain in any area of Japan they’re located in.

Leisure Partner

8/10

Excellent

09 Nov 2024

Maria P

This hotel was a bit run down…it was just a room. Smallest room comparable to Grand Fresa Inn in Tokyo

Leisure Partner

10/10

Exceptional

06 Nov 2024

MARIA CONSOLACION

Staff are helpful, very near trains, restaurants and train stations.

Leisure Friends

8/10

Excellent

22 Oct 2024

Canmuel

Only 3 washer/dryer, not enough.

8/10

Excellent

20 Oct 2024

Koi San

Good location

10/10

Exceptional

19 Oct 2024

anna

Nice, clean, convenient location.
Some staff spoke English.

Leisure Family

10/10

Exceptional

19 Oct 2024

Gerardo

I stayed in two Sotetsu hotels during my last trip to Japan and the service quality is consitently good. The location was excellent, and everything ran smoothly. Staff was friendly and helpful all the time.

Leisure Self

10/10

Exceptional

16 Oct 2024

ian

I stayed in 4 hotels while in Japan. This one was the best by far. I would have no hesitation in recommending it.

Leisure Friends

10/10

Exceptional

11 Oct 2024

Pepe

An awesone option to stay in Osaka. Very closw for the train station and easy to move to the most common tourist points in the City

Leisure Family_with_children

10/10

Exceptional

03 Oct 2024

xinjing

The location Is perfect

Leisure Partner

10/10

Exceptional

19 Sep 2024

Carine

Clean and convenient location

Leisure Family_with_children

8/10

Excellent

16 Sep 2024

Mohanan

Room a little small for size of bed

10/10

Exceptional

08 Sep 2024

Carine

The room are clean and very convenient location close to shinsaibashi station

Leisure Family

8/10

Excellent

05 Sep 2024

Amanda

The check out process was fast and efficient. The hotel is conveniently located

Leisure Family

8/10

Excellent

22 Aug 2024

Eileen

Everything was nice, except for the fact that the roooms are really small.

Leisure Family_with_children

8/10

Excellent

19 Aug 2024

CHRISTINA

I liked that it was accessible to the shopping district. The hotel tried Thier. Best. to be helpful.

Leisure Self

10/10

Exceptional

12 Aug 2024

Wai Yan

very close to Disney

Leisure Family_with_children

8/10

Excellent

25 Jul 2024

Sandra

Hotel is a bit ran down but was very clean.

Leisure Family

4/10

Poor

24 Jul 2024

ANH

The hotel is in excellent location, rooms are spacious, everything is almost perfect except the clarity of advertisement is not clear and staff attitude is not very welcome, somehow considered to be discrimination. We reserved big room with two double/full beds (expected max 2 adults). When we checked-in, the staff (his name seems to be a Korean) does not allow my son (11 years old) to be a child to share the bed. So if a 11 years old boy is not a child, what age do you considered to be NOT an adult ? This is not so clear when posting the ads to define “adult” age. In addition, we asked for another room to rent because of this ridiculous thing. The staff said no rooms available and he also mentioned to us “the child cannot stay in the room” - it seems like we came from a third-world country and do not know the rules. That’s a worst experience I got through this Japan trip with Sotetsu Freisa Hotel in Osaka.

Leisure Family

8/10

Excellent

06 Jul 2024

Sang Ki

A bit small but REASONABLE PRICE !!

6/10

Pleasant

05 Jul 2024

Luke

So so

The hotel was fine… just an instance with a male staff member left me with a sour taste. I was talking with her about a question I had… there was a communication problem as I cannot speak Japanese… but this male staff member came over and said “wait a minute” when I knew what they were looking at was incorrect…. I said do not bother it’s ok.. it was literally just asking if a food delivery service had come, when they thought I meant a parcel or something. All is well… just the “wait a minute” is quite abrupt and somewhat rude where I am from.

Self

6/10

Pleasant

01 Jul 2024

andres

Habitaciones cómodas pero muy pequeñas maximo 2 personas , excelente ubicación muy cerca del área de restaurante, tiendas y estación de trenes

Leisure Family

10/10

Exceptional

29 Jun 2024

Verified traveler

Great Stay in Osaka

Clean, comfortable, efficient, and easy access to two major subway lines. Dotonburi and Namba are within walking distance. Friendly and helpful front desk staff.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Linda

Well located little hotel right near all the night action!

Business_and_leisure Friends

10/10

Exceptional

23 Jun 2024

Verified traveler

Value for money

Typical small room which was expected although only used for a couple of days which was perfect.

Best priced hotel in the area as well as laundry service and amenities available which is great.

Friends_and_family Family

8/10

Excellent

14 Jun 2024

Cynthia

Very convenient location with everything we need to be comfortable.

10/10

Exceptional

12 Jun 2024

Emilio

I liked how it wasn’t far from the malls or subway very quiet where it is as well would definitely come back to this location in the future.

Leisure Friends

8/10

Excellent

07 Jun 2024

Avantik

The location was great

Leisure Friends

8/10

Excellent

06 Jun 2024

Haitham

Close to subway. Lots to do around the area. Rooms small but who cares all the rooms in Japan are small.
Very convenient location. Would stay again

10/10

Exceptional

03 Jun 2024

Michelle

Very clean, staff was nice, location is great: walking distance to shopping, restaurants, railway and I felt safe in that area. I loved my bathroom better than my own at home! I also loved the comfy pajamas.

Leisure Self

10/10

Exceptional

28 Apr 2024

Lori

Sotetsu Fresa Inn Osaka Shinsaibashi

We loved our hotel location. It was close walking distance to many small eating and drinking establishments. Our room was clean and small (which is understandable). Staff was very helpful especially when we needed to have our bags transported to our next hotel.

Friends_and_family Family