MONICA
Upon arrival at the hotel, I noticed that both the room and bathroom were clean. However, there was an intense smell of cigarette smoke. The smell was so strong that I could not sleep at night, and my respiratory passages felt irritated.
In addition, the bedding fabric was synthetic, which made it very uncomfortable and caused intense sweating in the middle of the night (I stayed there in mid-December). The mattress was very hard, as other guests have already reported. All of these factors contributed to my inability to sleep.
I was not expecting any type of luxury for the price I paid, but I did expect a smoke-free environment and a comfortable bed for the night. My experience was so poor that I had to leave, and I lost the second night for which I had already paid, as it was non-refundable.
The front desk employee was very nice and offered to give me a different room, but by then I had already made arrangements to move to a different hotel. In the end, the low price came at a high cost.
In addition, the bedding fabric was synthetic, which made it very uncomfortable and caused intense sweating in the middle of the night (I stayed there in mid-December). The mattress was very hard, as other guests have already reported. All of these factors contributed to my inability to sleep.
I was not expecting any type of luxury for the price I paid, but I did expect a smoke-free environment and a comfortable bed for the night. My experience was so poor that I had to leave, and I lost the second night for which I had already paid, as it was non-refundable.
The front desk employee was very nice and offered to give me a different room, but by then I had already made arrangements to move to a different hotel. In the end, the low price came at a high cost.
