Name: HOTEL MYSTAYS Shinsaibashi East
Address: 2-6-4 Shimanouchi, Chuo-ku, Osaka, 542-0082, JP

10/10

Exceptional

06 Jul 2026

Eunice Y.

It was in a convenient location for traveling.

Family_with_children

2/10

Poor

11 Jun 2026

Diana

The location is good but the quality of the hotel is horrible. There’s a heavy damp/weird smell in the room. The rooms are supposed to be non smoking but there’s still cigarette smell. Everything there is worn out.

Family_with_children

4/10

Poor

29 May 2026

Lydia

Location is excellent, however there is much to be desired in terms of cleanliness. I don't mind that the room is small even for Asians, because this is an expensive part of town, but the bathroom ventilation is pretty bad and the toilet deodorizer ironically emits a smell of urine whenever it runs, so that was quite traumatic. Staff were polite in terms of being helpful and giving us guidance for using luggage porter service.

Partner

4/10

Poor

27 May 2026

Ruari

We stayed for 2 nights and the room is infested with mold. The room looked like it hadn’t seen good days. The back of the fridge was full of dust. The owner/management needs to do a full cleaning on all rooms.

8/10

Excellent

10 Feb 2026

Pedro

Good service

Leisure Family

10/10

Exceptional

09 Dec 2025

Michael

Great

Leisure Friends

8/10

Excellent

06 Nov 2025

Blake

Wifi coulda been better
Washer/dryer combo was horrible, did one wash took 4 times to try and dry clothing.
Staff amazing

Leisure Self

10/10

Exceptional

22 Aug 2025

Ramil

Awesome hotel. Very clean and pretty close to everything.

Partner

10/10

Exceptional

23 Jul 2025

Rolando

Perfect for our needs

8/10

Excellent

09 Jun 2025

JOCELYN

Good location

Leisure Friends

10/10

Exceptional

17 Apr 2025

Nanyu

Great place to stay.

Leisure Family

2/10

Poor

02 Mar 2025

Weiguang

There was mold all over the walls and bathroom. Bathroom had a musky smell. The AC unit had a smell when first turn on but goes away after 5min

Leisure Family

10/10

Exceptional

20 Dec 2024

Michelle

Perfect for what I needed

Leisure Family

8/10

Excellent

14 Dec 2024

Lily

Easy access to Shinsaibashi station.

10/10

Exceptional

23 Nov 2024

Jose Alvin

Room is spacious. Very near Osaka's shopping district and beside the subway station. Everything is accessible. Highly recommended

Leisure Family

10/10

Exceptional

20 Nov 2024

Eric Shoulin

Excellent location except the room smells a little dampened.

Leisure Family

10/10

Exceptional

08 Nov 2024

Nicholas

Big sizable room by Japan standards. Close proximity to Shinsaibashi and shopping district at Dotonbori. Has a 7-11 opposite and a Family Mart around the corner.
Only gripe was that sometimes late at night you get bikers that rev their engines loudly as they ride by. Understandably, this is beyond the hotels control (we stayed 5 nights, it happened two or three times).
Still, overall a solid hotel stay. Would stay again.

Leisure Partner

8/10

Excellent

17 Oct 2024

Verified traveler

The easy access to the areas I wanted to visit.

Leisure Family_with_children

6/10

Pleasant

19 Jul 2024

Nicole

The best thing about this hotel is the distance to Dotonbori, combini and shopping areas. Other than that, it's not stroller-friendly (or wheelchair accessible), it's pretty outdated, and on the smaller side.

Leisure Family_with_children

6/10

Pleasant

17 Jul 2024

Lorelee

The room we chose was non-smoking. Unfortunately, when we got in our room it smelled like cigarette. I informed the front desk and just offered cleaning services for they are fully booked. This was our 2nd time to stay in this hotel, first time was fine, but this time it was disappointing because of the smell. Even though the shopping district was only 3 minute walk, I would stay at a different hotel next time.

Leisure Family

10/10

Exceptional

25 May 2024

Oi Ying Teresa

My second time stay at this hotel.
Perfect with no complaints!

Leisure Partner

8/10

Excellent

14 Apr 2024

Joshua

Good location

It is easy to find. 2 blocks from Shinsaibashi station. Walking distance to shopping areas and food places, like Dotonburi. There's a 7-11 just across from lobby entrance to get that on-the-go food 24/7. Rooms aren't brand new but definitely good enough for my standards. Showers were quite small, had to lean for the showers, and I'm average height. I would stay here again. Decent place for the price. Staff were really friendly and super helpful.

Friends_and_family Family

6/10

Pleasant

05 Apr 2024

Shan

My room has 3 beds, not much space left to open our luggage, need take turns.

Leisure Family

6/10

Pleasant

29 Mar 2024

Jason

Hotel is located less than a 4 mins walk from exit 7 of Shinsaibashi station. Approximately 10 mins walk to Shinsaibashi street and Dotonburi about 15 mins away.

However, did not rate 5 starts for this review as the carpet in the room we had was dirty upon check in. There was also no bottled water provided.

Reception was fluent in english, and check in/out process was smooth.

Leisure Partner

6/10

Pleasant

24 Mar 2024

Verified traveler

Poor, guest need to exchange clean towels in lobby

Generally ok, but only 1 cleaning day for 6 night stays. Its ok because i knew it before i booked.

However, hotel would not actively provide clean towels everday, instead, they leave a note and request guest to take the used tower to lobby for exchange clean sets, also they request guest to throw their rubbish to bin in lobby. its terrible and i would not recommend friend of mine to book mystays group hotel in thr future.

Friends_and_family Family

8/10

Excellent

01 Mar 2024

Mohammad K

Osaka 2024

Small basic hotel in a convenient location in Osaka. Helpful staff at the check-in counter.7/11 across the hotel. Subway station at a minute's walk.1 minute's walk to Midosuji, broad avenue with luxury stores.8 minutes walk from Dotonbori.5 minute's walk from Amerika-mura with tons of shops of trendy clothes for the youth. Overall clean but some areas need a little attention to avoid giving a dingy appearance.

Friends_and_family Family

10/10

Exceptional

28 Jan 2024

Kazuteru

Came to Osaka for Kyocera dome event.
GREAT access to pretty much everywhere in Osaka. 10sec walk from Combini.
Clean facility and kind staff.

10/10

Exceptional

13 Nov 2023

Qing

Very good

8/10

Excellent

10 Oct 2023

Jose

I’ve stayed at other MyStay and this wasn’t the best. Location 10, staff 8, cleanliness 6. It smells like cigarettes everywhere in the floor I’ve stayed There’s no ramp to bring up your luggage from the street. Suuuper convenient location though, only reason I booked!

Leisure Partner

10/10

Exceptional

16 Sep 2023

Joseph

Great place

Leisure Partner

10/10

Exceptional

26 Aug 2023

hoffmann

Room size was great, staff was very kind and friendly, convient location

Leisure Partner

6/10

Pleasant

19 Jun 2023

Verified traveler

Needs improvements on cleanliness, otherwise good

This hotel is located in a very convenient area, only few minutes from the train station and within walking distance to some tourist attractions. Service was good, front desk staff were helpful and very friendly.
The only complaint I had about this place was concerning cleanliness. As I walked in, I felt and smelt an unpleasant stench. The room felt humid. When I woke up the second morning, I felt my throat in pain. I looked up at the walls above my bed and on two walls surrounding the bed were clumps of dust. I also noticed that the comforter under the comforter cover was covered in brown stains. I mentioned these things to the front desk and even though I opted out of paying for a cleaning fee, they were kind enough to clean the room for me. The dust was cleaned off, however, I still had to sleep with the dirty comforter. Third night, I was sitting in the bed and noticed a part of my body was very itchy. I noticed multiple red bug bites on one part of my body which may have been bed bugs. It was definitely from the room. I didn’t mention this to the clerks as I was leaving the next day.
Overall, I’m not sure I’d stay here again.

Self

4/10

Poor

06 May 2023

Morris

The location is great. The room is small, old and dirty. Stains and smells everywhere in the hotel. Terrible experience.

Leisure Partner

8/10

Excellent

22 Apr 2023

Peony

Location is great

Leisure Family

10/10

Exceptional

24 Mar 2023

Ka Yan

It is a clean and comfortable hotel to stay with.

Leisure Family

2/10

Poor

26 Dec 2022

Ashley

The staff was extremely nice. However the room and the hallways into the room was absolutely disgusting. I know it was a cheap room but the level of uncleanness was BAD. First off the hotel has signs literally everywhere you turn saying no smoking but our room smelled like someone had been chainsmoking for years, as well as the smell of mold. Dust was EVERYWHERE, stains, grime, and what looked like lots of mold. Towels were stained. And one day when we were in the hallway to our room we saw the clean towels on the gross stained floors. I work at a hotel and for the room to be as bad as it is comes from years of very poor cleaning (like only making the beds and cleaning nothing else). If we hadn't already pre-paid we would have left. It was so so so gross but the worst part was the SMELL.

I feel bad leaving such a bad review because the staff at checkin/checkout was very nice but I was just so uncomfortable and felt so ill staying in the room.

Leisure Partner

10/10

Exceptional

08 Sep 2022

Benjamin

Great Value

Very friendly staff, nice room amazing location very well priced

Self

10/10

Exceptional

18 Sep 2021

trong

Good

Friends

6/10

Pleasant

28 Apr 2021

Verified traveler

The location is convenient but there is a plight steps at the front of the building which might not be good if you are carrying heavy luggage. The building is also a bit old. While well-maintained, its age makes it appear less clean than it actually is.

Leisure Partner

10/10

Exceptional

03 Aug 2020

Verified traveler

Clean Spacious room
Close to everything

Business

6/10

Pleasant

30 Dec 2019

Ronald

Staffs were very friendly, made me feel welcomed. I was able to store my luggage prior to my check-in, and after i've checked out.
The only dislike about this hotel is the smell. Even though my room was a non-smoking room, the room (especially bathroom) is filled with the cigarette smoke smell. I supposed its AC system across the entire hotel.

Leisure Partner

8/10

Excellent

02 Dec 2019

Bryan

Pro: Great location, 5 mins walk to train station.
DIY coin operated laundry in the Hotel lobby.
Surrounded with convenient shop and food.

Cons: Room was too dusty

Leisure Family_with_children

10/10

Exceptional

27 Nov 2019

Verified traveler

Great hotel and great location. Had a verv nice time in Osaka

Leisure

6/10

Pleasant

22 Oct 2019

Verified traveler

unfortunately there was no access to a ranp for luggages. everything else was great.

Leisure Partner

8/10

Excellent

21 Oct 2019

Manuel

Good choice within walking distance to lots...

This hotel was perfect. The accommodation was comfortable and decent in size. They even offered me an upgrade which was nice. It was close to lots to do and to the Metro. I also appreciated them having umbrellas for guests to use. I would stay here again.

Friends

8/10

Excellent

17 Sep 2019

Andrew

Great location, 24 hour staff which was helpful. Our room basic, bit not too old. Quite standard Japanese business hotel.

Leisure Family

8/10

Excellent

06 Sep 2019

Verified traveler

Location is good, near train station. Unfortunately need to take few steps to elevators, not much convenient

Leisure Partner

8/10

Excellent

28 Aug 2019

Verified traveler

Great location and access near Exit 7 and across Shinsaibashi shopping street

Leisure Family_with_children

10/10

Exceptional

27 Aug 2019

Verified traveler

Service is great. Polite staff. Room is clean. Some don't have windows. A 5 minutes walk to the nearest JR station.

Leisure Partner

8/10

Excellent

15 Aug 2019

Verified traveler

It was really clean n staff was very cooperative

Leisure Family

4/10

Poor

15 Aug 2019

Verified traveler

Cockroach found in the room

There are stairs at the entrance with no ramp for luggage. A cockroach was found in the room. Unacceptable! The staff at the front desk offered “I’m so sorry” as the only response.

Friends

6/10

Pleasant

04 Jul 2019

Verified traveler

It's average. The cleanliness of the carpet can be improved. There is also mosquito in the bathroom on my third night of stay.

Leisure Family

6/10

Pleasant

14 May 2019

Verified traveler

Conveniently located.
Security is great.
Comfortable space over all.

Business Partner

10/10

Exceptional

25 Apr 2019

Verified traveler

Great stay

Rooms are spacious and full of natural light. Very comfy stay and the hot spa is a real bonus.

Partner

8/10

Excellent

23 Apr 2019

Verified traveler

I was one day late in checking-in for a 2 night stay, and they held the room for me. Room was spacious and clean, and very well equipped. Situated very near Dotunburi it was always very convenient.

Leisure Partner

6/10

Pleasant

15 Apr 2019

J

Great location
A bit run down
Beds mattress too hard
Bathtub was nice and big though

Leisure Friends

8/10

Excellent

07 Apr 2019

Julian

Window was broken, impossible to get fresh air in the room.

Partner

8/10

Excellent

17 Mar 2019

JustinLim

Its super good for its price! Would recommend because its very near to Shinsabashi station and Shin Osaka

Leisure Family

4/10

Poor

18 Feb 2019

Verified traveler

Great location

Leisure Family_with_children

10/10

Exceptional

09 Feb 2019

Verified traveler

Convenient location, value for money

Room has all the basic necessities plus more, kettle, slippers, toiletries, pajamas. Area beside hotel has many restaurants and mini marts. Shinsaibashi station is just a block away, quick access to train from/to airport.

Family

8/10

Excellent

23 Dec 2018

Alvin

Very good location. 2 blocks away from the commercial area. Dotombori is just a short walk. Value for money.

Leisure Family

8/10

Excellent

02 Dec 2018

Verified traveler

Budget hotel at a convenient location

This hotel is located just less than 5 mins walk to subway station and the shopping area of Shinsaibashi. We stayed in a superior triple room and it turned out a '25 sq.m room' was a bit cramped and difficult to open three medium size suitcases and three cabin-size ones. Not all staff could speak fluent English so sometimes couldn't help; like we had to fill in our luggage transfer form - in some other hotels we stayed before, hotel staff filled it for us. And some amenities have to be collected from the cabinet at the hotel reception floor. However, the room was clean although compact. Given that the price is comparatively low, no complaints. Liked the coin-operated washing machine and dryer, which cost 500 yens to wash a load. No extra cost for detergent and a self-set passcode makes sure only you can pick up the load.

Family

6/10

Pleasant

24 Nov 2018

Petey

Bathroom was stink and made the room smell bad. It had a moldy smell and I believe my family got sick because of us breathing it in.

8/10

Excellent

23 Nov 2018

ka po

The room got three beds which is good, and the room was clean. However, the water in the shower was too weak, I could barely wash my hair thoroughly.

Family

8/10

Excellent

06 Nov 2018

Joseph

Appreciate!

Friendly staffs great service!
They are the best will stay there again!

Partner

8/10

Excellent

04 Nov 2018

Kam Wah

convenience, near subway

Family

10/10

Exceptional

10 Oct 2018

Jonathan

Excellent location, large room for Japan

6/10

Pleasant

02 Oct 2018

Miriam

leaking air conditioner

We asked to upgrade our room to a bigger one for additional payment and has been given a room with leaking air conditioner, wet carpet and stench. On the second day we receive another room. It was not pleasant experience and we shoudn't have been given a faulty room.

Family

8/10

Excellent

05 Sep 2018

cming

Convenient location, value for money

Close to Shinsaibashi, metro station, Daimaru, convenience store (just downstairs).

The room was Clean and bigger than we expected (queen bed).

The only downside is you need to walk stairs with your luggage to the elevator of the hotel.

We found the interior of the electric kettle had rusting issue.

10/10

Exceptional

20 Jul 2018

Dio

Convenient & comfortable

Close to the station and stores street. The hotel's condition is good and the room space is wide enough as a twin bed room.

10/10

Exceptional

07 Jul 2018

Velika

Amazing stay! Very convenient location.

We really enjoyed our stay here. The staff are super helpful and friendly. The room is clean and comfortable. The hotel is close to convenience stores (7-11 and Family Mart) and a few minutes walk from Shinsaibashi station exit 7. (There's also a Starbucks nearby!) It's walking distance to dotonburi and kuromon market. Super convenient location!! The only thing is that the wall is pretty thin so we could hear the people next to our room singing/talking.

8/10

Excellent

20 Jun 2018

Verified traveler

GOOD GOOD GOOD..........................................................

10/10

Exceptional

07 Jun 2018

Kylie

clean and comfortable hotel with helpful staff

The room is smaller than expectation but it is clean and comfortable. The staff in front desk is nice and helpful, especially a female staff who can speck fluent mandarin and a bit cantonese. The hotel location is very convenience. Just a few minutes walk from shinsaibashi station exit no.7, 10 minutes walk to nanba station and easy access to all the shopping spots. Also there is a 7-11 right opposite the hotel and 2 Family mart near by. It is really good if you would like to buy anything to eat at late night.I will definitely recommend this hotel to anyone who is looking for comfortable budget hotel.

8/10

Excellent

02 Jun 2018

Verified traveler

The air conditioner did not cool the room

Family

10/10

Exceptional

29 May 2018

Andrew

Perfect for Osaka, walk from exit 4b at shinsaibashi station.. or the Diamaru shopping center and walk accross the street. Cant remember exactly but a few blocks from this exit. Great hotel, we stayed at the comfort in which is great just for the breakfast.. but, this less busy hotel was great.

10/10

Exceptional

12 May 2018

Verified traveler

Very clean

Hotel was very clean and convinent. Also hotel staff were friendly and helpful.

8/10

Excellent

06 May 2018

Nanny

Nice location with friendly staff.
The hotel is near to Shinsabashi exit 7 and can walk to Shinsaibashi street, Dotonburi area, Namba area in 10-15 minutes.
There is 7-11 infront of the hotel.

8/10

Excellent

25 Apr 2018

Verified traveler

Good centrally situated location but the steep steps at the front make it extremely difficult to get a heavy suitcase in or out of the hotel.

10/10

Exceptional

18 Apr 2018

Verified traveler

Nice & Convenient

it just takes a few mins to the mrt & dontobori.
staffs are nice and polite.
overall we are satisfied!!

8/10

Excellent

02 Apr 2018

Samantha

Leisure purposes

Location is great. Bed and pillow are comfortable. Air con seems slightly dusty.

Partner

8/10

Excellent

06 Mar 2018

JP

Highly recommend, close to Shinsaibashi Shopping

Bathroom was very clean, carpet floor was a bit old but clean. Everything else was clean, smoke free room had a smoke free smell. Room was cleaned everyday. Professional and courteous staff

8/10

Excellent

22 Jan 2018

Yeo Koh

Hotel location

Hotel is located near the shopping, dining areas and also train station. Good value for money and staff are friendly and helpful.

8/10

Excellent

31 Dec 2017

Verified traveler

very convenient location for first time in osaka

very convenient location. surrounded by great coffee and shops. only few streets away from the main shopping shinsaibashi street. also very close to the subway to go anywhere.
room is very small but i assume that's how it is in japan.

8/10

Excellent

26 Dec 2017

Ellayne kin bing

staffs were friendly, location is good

Family

8/10

Excellent

21 Dec 2017

Verified traveler

Good location, helpful staff

Room was clean although small. Service was good. Front office staff were very helpful. They couldn't speak English well but did their best to attend to our enquiries. Best part was the location - subway station just nearby and walking distance to Dotonburi and Namba. There is a 7-eleven opposite the hotel and a Family Mart nearby so very convenient.

The only bad experience was on our first day of arrival. The hotel screwed up our booking and there was no available room for us to check-in. We ended up having to stay over at a nearby hotel which was arranged by the hotel manager for one night before we can check-in the next morning. It was a frustrating moment especially when we were so tired after a red-eye flight and 4-5 hours of travelling from Haneda airport to Osaka. The only saving grace was the hotel manager, Mr Ryoji who was very apologetic and did all he can to arrange for an alternative accommodation for us.

Overall, a pleasant stay.

Family

4/10

Poor

04 Dec 2017

N

unprofessional Front Desk staff

checked in at aroudn 5am in the morning, guest for whom was sleeping at the back office was probably being awaken because of my arrival....

10/10

Exceptional

11 Nov 2017

Verified traveler

Good location

Only one stop from the night time action.
Take exit 7 from the subway. Easy access.
Staff is friendly. No frills hotel with all the comfort of a more expensive hotel.
I recommend it.

10/10

Exceptional

03 Nov 2017

Verified traveler

Mystays Shinsaibashi

Good location, reasonable price, nice staff. May be a bit difficult to bring in heavy luggage because of the stairs before the lift to the lobby. Will stay here again.

Family

10/10

Exceptional

17 Sep 2017

Ka Ngai

Love this hotel

Everything is nice !!!!! Love the location, environment, services and facilities. Will definitely come back next time!

Partner

8/10

Excellent

02 Jul 2017

Christopher

Nice hotel with great location

The hotel just located 5 mins walk from the Shinsaibashi, and the subway station is only 3 mins walk away. So ideal location fro exploring Osaka.

8/10

Excellent

14 Jun 2017

Verified traveler

Nice budget hotel

Semi double room- not bad, had a sofa. Nice staff, comfortable clean room.
Require to climb 10 steps of stairs to reach entrance of hotel, then take lift to lobby on 1st floor.
15-20mins walk from Namba station(airport train), or take metro(red line), 1 stop to Shisaibashi, exit 7(OPA shopping mall), walk 2min to hotel.
Hotel is at American-maru area, trendy cool place, only less then 5mins walk to the main shopping area/ Daimaru dept store.

Partner

10/10

Exceptional

22 May 2017

Wang Chun Terry

Great location to Shinsaibashi

Very near to Shinsaibashi, very nice hotel.

Partner

10/10

Exceptional

17 Apr 2017

Stephen

Great hotel

I've stayed at the Swissotel (Osaka) before and I can honestly say this hotel was also great. The shinsaibashi subway station is only a couple of blocks away. There are plenty of restaurants, coffee shops, and bars in the immediate area. The shinsaibashi shopping area is only a few blocks away. Dontonbori and Namba is a very nice and convenient walk away from this hotel. Oh and the bathroom was really nice.

8/10

Excellent

19 Feb 2017

Verified traveler

Nice hotel, good location, nice staff
I will come back

8/10

Excellent

19 Feb 2017

Wai ying

The stairs at the entrance is killing me. T
Very hard to carry the heavy luggage to the reception.

Family

10/10

Exceptional

27 Dec 2016

Verified traveler

Close to everything

Stayed here from Dec 20-23, 2016 with 2 adults and an infant. There are no crib available for this hotel. We opted for a room with a bigger bed so this wasn't an issue.

The hotel is very close to all the major shopping and food places

When taking the subway, exit Shinsaibashi exit number 7 and it is less than a 5 min walk to the hotel

The hotel staff was very attentive we had issues with the fridge and our safe and both times they came up promptly (less than 5 minutes).

Even though this is a low budget hotel it is very clean and very spacious. Will come here again.

6/10

Pleasant

20 Nov 2016

Verified traveler

Close to Shinsaibashi train station

I only stayed here 1 night, as I was continuing on to Kyoto. The room was small, which is usual in Japan, but very neat and comfortable. I arrived at 10pm, after a long flight, and the 40 minute train trip from Kansai airport, and the staff on reception were helpful and spoke a little bit of English.

There are shops, coffee shops and restaurants nearby.
It was a little hard to find from the description. It is behind the train station. You exit onto a main road, then need to turn to the left down a side street. There are very few street signs in Japan, so travellers need to do their homework prior to arrival.

8/10

Excellent

01 Nov 2016

Josephine

Good location, but room quite tight for 3 adults

What we like most was its proximity to Dontonburri known for its shopping and food. Subway station was only about 20 meters away and walking distance to Namba station,Convenient, clean but , drop off point from Kansai airport.

Our room was suppose to be for 3 adults, but only got 2 double bed, most uncomfortable for the third person. Room was quite small to have an extra bed.

Family

6/10

Pleasant

01 Oct 2016

Vanessa

Not happy that I was bitten by fleas during the stay

Partner

6/10

Pleasant

19 Sep 2016

Verified traveler

location is quite convenient, but daily room cleaning can use a little more effort