Name: Candeo Hotels Osaka Namba
Address: 2-2-5 Higashi Shinsaibashi Chuo-ku, Osaka, 542-0083, JP

Candeo Hotels Osaka Namba

Osaka · Japan

2-2-5 Higashi Shinsaibashi Chuo-kuView location

100 reviews shown

10/10

Exceptional

28 Jun 2026

Jimmy

Restroom was outdated.

Family_with_children

10/10

Exceptional

27 Jun 2026

Lauren

Another fantastic stay! Our second time back & enjoyed it as much as the first. The staff are always super friendly & helpful. The rooms are always clean and well maintained.

Family_with_children

8/10

Excellent

23 Jun 2026

martha

Room is attended daily, (towels and trash)
Room is small, but comfortable . Biggest problem was the bathroom , small without adequate shelving .

10/10

Exceptional

22 Jun 2026

Teo

Really love the location, staff

Just take note that in general, hotel rooms are small. I still did well in this room with a total of 2 adults and 2 kids (12 and 8)

Will definitely return

Family_with_children

10/10

Exceptional

10 Jun 2026

Michelle

Lovely clean spacious room, great location and rooftop onsen.

Family

10/10

Exceptional

31 May 2026

Leigh

The roof spa was an absolute delight. King room was spacious for Japan with a fridge and all the amenities you can ask for. I am going hiking for the next week and staff were incredibly helpful with holding our main luggage until just before our next reservation and then forwarding it for us.

Partner

6/10

Pleasant

29 May 2026

Sharon

I’ve stayed at a Candeo Hotel in Osaka before and it was definitely nicer and cheaper than this place. Maybe because the hotel is right next to Dotonbori, but I expected more from the room for the amount I paid. I paid half for a much nicer room the last time I stayed at a Candeo Hotel in Osaka. But I do love the location. It’s a close walkway to Kuromon Market and Dotonbori. Other than that, just pay for a cheaper room if possible!

Self

8/10

Excellent

19 May 2026

Gavin

We stayed at Candeo Hotels Osaka Namba for 3 nights in May and overall had a good experience, mainly because of the excellent location.

The hotel is only around 500 metres from Dotonbori and the Shinsaibashisuji shopping district, with countless restaurants, shops, arcades, and department stores nearby. This is definitely the biggest reason to stay here.

The room was small at around 19sqm, but very clean, quiet, and the beds were extremely comfortable. Staff were friendly, attentive, and had a reasonable understanding of English. Google Translate helped a lot during our stay.

Breakfast was decent overall, although western options were limited.

One downside was the room temperature in the mornings. Heat and sunlight through the windows became very intense, so we needed to keep the air conditioning running on cold to stop the room heating up quickly. The room was comfortable again by afternoon and evening.

The laundry facilities were unfortunately terrible. Everything required an app called AQ Connection with Japanese-only instructions and no coin or cash option. The dryers were also very inefficient and expensive compared to typical coin laundries elsewhere in Japan.

Overall, while we enjoyed the stay, we felt AUD $1,000+ for 3 nights was a bit expensive considering the small room, average view, and poor laundry facilities. However, the location is outstanding and makes this hotel a strong option for exploring Osaka.

Partner

10/10

Exceptional

14 May 2026

Anoop

Our room was very clean and spacious. The hotel was beautiful as well with an incredible view of the city on the top floor. The spa was very clean and relaxing as well.

Partner

10/10

Exceptional

07 May 2026

Claire

Amazing location and amazing place to stay highly recommend

Partner

2/10

Poor

07 May 2026

Leonie

Staff is not friendly and could not understand properly English

Friends

10/10

Exceptional

06 May 2026

Dawnica

breakfast was amazing! perfect location from dotonburi! safe walk as a female traveler! close walk to shops as well!! LOVE THE STAFF!!

Family

10/10

Exceptional

05 May 2026

SIMRANJIT

Would stay again 10/10

Partner

8/10

Excellent

02 May 2026

Randi

Laundry room was useful and easy to use. Staff very friendly

Friends

8/10

Excellent

01 May 2026

Jugraj

Very central hotel. Easy to get to places. Only thing i didnt like was the street noise we heard. Maybe because we were facing the street and were on the 3rd floor. Overall good experience

Partner

10/10

Exceptional

29 Apr 2026

Elizabeth

Fresh breakfast everyday. Room is always neat and clean

Friends_and_family Family

10/10

Exceptional

29 Apr 2026

Lana

The location is absolutely perfect. Great Skyspa and although rooms were on the small size - they were clean and well maintained.

Family_with_children

6/10

Pleasant

27 Apr 2026

Francis

Everything was so tight. The room was half of the American standard size.

Partner

10/10

Exceptional

25 Apr 2026

Elizabeth

Rooms are clean and staff were super friendly! Convenient location! Would stay here again!

Family_with_children

6/10

Pleasant

24 Apr 2026

GEOFFREY

Fairly modern hotel in both communal areas and room. Along a busy street so heard some street noise but not a big deal. The onsen was very busy and regularly had loud children.

Friends

10/10

Exceptional

22 Apr 2026

Diane

This hotel is very close to everything. The staff were wonderful, they also had luggage shipping services at the hotel.

Family_with_children

8/10

Excellent

22 Apr 2026

NIDA

Clean and good

8/10

Excellent

19 Apr 2026

Catherine

Great location, friendly staff and spotlessly clean.
Wasn’t able to access the spa though as it was locked but no explanation visible.

Friends

8/10

Excellent

14 Apr 2026

Lauren

Extra large bed, which was excellent. Laundry amenities are easy-to-use and conveniently located in the upper floor of the hotel. Onsen onsite. Convenient location close to main Dotonbori area. Room was a conservative size but comfortable, check-in and check-out easy.

Partner

6/10

Pleasant

13 Apr 2026

Katelynne

The pictures online seemed like it was a different hotel then we stayed at. It was very small and very noisy. There were several large groups staying at the hotel that used the hallways as an extension of their room. The amenities were limited and the beds uncomfortable. The breakfast was more like dinner then breakfast. Two of the four days we ate out instead of at the hotel. The location is nice, right next to Dotonbori and the train station to Nara.

Friends

10/10

Exceptional

12 Apr 2026

Brenda

Great hotel on nice quiet street.

10/10

Exceptional

11 Apr 2026

Eunseok

clean room
good breakfast

10/10

Exceptional

10 Apr 2026

raj kamal

Very good hotel

Partner

10/10

Exceptional

09 Apr 2026

Rozet Mikaela

Great room. Close to Dotonbori

Family_with_children

10/10

Exceptional

08 Apr 2026

Ashley

Clean room, nice

10/10

Exceptional

08 Apr 2026

Odette

Loved the proximity to Dotonbury canal and Namba station. Free luggage lockers available also on our last day with an 8pm flight. The room itself was comfortable with a nice view of the ferris wheel, which my teenagers appreciated. They provided pjs and slippers, and very soft comforters, which made the stay very relaxing.

Family_with_children

10/10

Exceptional

07 Apr 2026

Olena

The staff was very friendly and kindly let us into breakfast a bit early since we had an early flight, which we truly appreciated. While I wouldn’t consider this a true five-star hotel, the location in Plaza is very convenient, and the on-site onsen is a wonderful touch. For a short stay of a couple of nights, it’s a practical and comfortable choice. However, if you prefer larger rooms and a more spacious, American-style hotel experience, you may want to explore other options.

Family_with_children

8/10

Excellent

05 Apr 2026

Ben

Great location. Excellent staff. Bed was a little hard for us, but not a big issue.

Family_with_children

8/10

Excellent

04 Apr 2026

heather

The onsen on the top floor is really lovely after a flight or any afternoon. The outdoor pool with the fresh air on your face is delightful and the indoor one exactly beside it still has a nice aspect through the glass towards the outdoor pool. The mist room so warm but with cold showers inside was also fabulous. I could not see the man’s side but from the pictures it’s the same set up with two parallel pools. Not deep enough to swim and you should not but big enough to relax in relative privacy as not crowded. It made the stay here a bit special compared to other similarly priced hotels.

Partner

6/10

Pleasant

31 Mar 2026

Min Jen

Nil

Partner

8/10

Excellent

29 Mar 2026

Foong Loong

A good location hotel. Near transport points ( taxi stand and train stations), shopping areas. Take taxi to Osaka castle within 15min and around Yen 1900. Except room toilet is small. And hotel toilets at lobby level only a few.

Family

8/10

Excellent

29 Mar 2026

Randy

Room a little small for a family of 4. Great location and attentive staff.

Family_with_children

4/10

Poor

27 Mar 2026

Jimmy

We booked a 2 twin bed room and found that the room was too crammed for space. To make things worse the bathroom was extremely tight

10/10

Exceptional

26 Mar 2026

Maribel

Great Location. Excellent customer service. Very approachable and helpful front desk.

Family

4/10

Poor

26 Mar 2026

Beejal

The rooms especially the bathroom was extremely small making it very difficult for a family of three to move around. I was asked by the staff to make my own bed and when I called for extra towels (there were only 2 towels for a family of 3), I was asked to come to the reception to get it. The place stank of cigarettes in the lift and corridors. The staff was helpful overall and the breakfast was decent.

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Mary

The beds were very comfortable! And the indoor and outdoor hot tub was lovely!! I would definitely recommend staying at Candeo Hotels :D

Family_with_children

8/10

Excellent

24 Mar 2026

GEORGINA

Good onsen /sky spa - location next to dotunburi - average room , views not so nice

Family

8/10

Excellent

22 Mar 2026

Frances

Tourist friendly and everyone speaks English so you don’t need to worry, the bath houses or “sky spas” are a nice experience, just be sure to abide by the little rules. Breakfast is always full with new refills of fresh servings, rooms are nice, but do be aware that room service does not include cleaning, just a refill of water, the trash being taken care of, and new towels, at least from our experience. Great hotel overall.

Family

8/10

Excellent

20 Mar 2026

mingcheng

Room is small but i guess standars for japan.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Brent

Wish we could have used the hot bath but us as Americans weren’t comfortable shedding all our clothes for this

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Eric

Great Onsen!! Beautiful view

10/10

Exceptional

13 Mar 2026

Dante

Close to dotombori and 13 minutes walk to mamba station . Next time we are going back to of Osaka . Candeo mamba hotel is my #1 hotel

Partner

10/10

Exceptional

10 Mar 2026

Benjamin Chin Ming

The location is excellent. Dontonbori is just just around the corner 5min walk, aeon food supermarket is 1minn walk. Lots of shops and restaurants around. Breakfast was great. Rooftop onsen is a beautiful place after a busy visit during the day. Staffs are very friendly. The only thing that may not be perfect is laundry, which costs 1700yen to wash and dry. However, at least they have the facilities

Partner

10/10

Exceptional

10 Mar 2026

Minerva

Great location. Accessible to everything

Family_with_children

10/10

Exceptional

09 Mar 2026

Alfredo

Candeo always great!!

10/10

Exceptional

06 Feb 2026

Jennifer

Clean room; GREAT staff. The onsen on the top floor is so high quality and clean too. I loved that it was walking distance to Dotonburi and a few train stations which made it convenient to explore Osaka and Kyoto.

10/10

Exceptional

17 Jan 2026

Angeline

Close to everywhere. Very nice!

6/10

Pleasant

11 Jan 2026

GISELLE

Check in was easy, room was spacious, relaxation area was nice. Breakfast buffet was the same everyday and would’ve loved it the items were warmer. Hotel was really close and walkable to the trains. Stay was going really well until we arrived back to our room after being out all day and the cleaning staff failed to close our hotel room door. Immediately contacted the front desk and but there was no further follow up.

Leisure Partner

8/10

Excellent

11 Jan 2026

Marie Abigail

Amazing location, polite english speaking front desk staff, clean room, small but manageable, broken cabinet door for small fridge unit 734, no safe, spa at the upper floor, wifi connectivity is really bad. Dotonbori, Shinsaibashi, Kuromon Market within walking distance. Please improve your wifi connectivity, it’s not easy to plan the day without proper internet connection.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Liezl

Great location and much better room than other hotels we've stayed at in Japan. Onsen on 17th floor.

4/10

Poor

01 Jan 2026

Shira

I gotta be honest - I hate being an online review Karen but I imagine this will be useful info both for the hotel AND future patrons. The Candeo Tower in Umeda is super nice however the Namba one is truly filthy. Filthy carpets, filthy walls, busted up paint job, shabby furniture with stains. It’s really gross and grimy and for the price, it should be MUCH cleaner. If you have cleanliness OCD, do not stay here.

6/10

Pleasant

30 Dec 2025

Chi Iong

It is a bit too busy in the public bath area.

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Amy

Great hotel with fab facilities. Location is the main reason why we chose this hotel and it was perfect. The hotel is right in the centre and easily walkable.

Leisure Partner

8/10

Excellent

23 Dec 2025

James

Room was ok but very cramped. We had to upgrade to another room as the one we booked was.way too small. Not much room to move and shower area was really tiny. Buffet breakfast was ok but not great. Proximity to Dontonbori was awesome and plenty of transportation options. Overall was ok but not great

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Steven

Such a great location beautiful hotel

10/10

Exceptional

12 Dec 2025

Jorge

Staff was very courteous and helpful with forwarding luggage, made sure we know about what the hotel has to offer!

Leisure Partner

6/10

Pleasant

25 Nov 2025

Nigel

The location is good, but the hotel itself is quite below standard. Room is small, and interior is cheap. It's a good hotel for those on a budget.

6/10

Pleasant

22 Nov 2025

Mary Anna Liza

Rooms were so small even for Japan standards

10/10

Exceptional

19 Nov 2025

Denis

Perfect stay at this hotel. Special appreciation for the onsen on the 17th floor

Partner

10/10

Exceptional

10 Nov 2025

Scott

Great location, close to trains and attractions. Clean rooms and a nice piblic bath. The staff was very professional and kind.

8/10

Excellent

10 Nov 2025

Matthew kelly

It was good! Bed was a bit uncomfortable and so were the pillows but I’m a picky sleeper

Leisure Partner

10/10

Exceptional

08 Nov 2025

Yvonne

It was our first time in Japan and staying here in Osaka was a great experience. Room was quite small but we made it work. Loved that they provided pajamas and the room was clean. The area was ideal, very close walk to dotonbori and other areas. The staff was very helpful when we needed two of our luggage delivered to our next hotel in Shibuya. The staff called our next hotel and got all the information down. It was an easy process and must be done before 2pm if you want it delivered the following day. I would definitely stay here again!

Leisure Family

10/10

Exceptional

07 Nov 2025

Jasmine

We stay overnight, decent hotel, quite small actually, we chose it cos of its awesome location right within the heart of Osaka! Parking here overnight 3200yen (abit like Tokyo already).

Leisure Partner

4/10

Poor

06 Nov 2025

Ana

Room way too small for 3 adults. The sofa bed mattress was extremely thin and hard to sleep in. We asked if there were bigger rooms to upgrade, we did not mind paying more, but we were told all rooms in that location were all the same size. They should not be advertising those rooms for 3 adults, we were literally tripping over our luggage .

Leisure Family

10/10

Exceptional

05 Nov 2025

Makio

Fantastic location

10/10

Exceptional

30 Oct 2025

Luis

Amazing hotel. So much to do and tattoo friendly onsen was the best experience.

Leisure Family

8/10

Excellent

26 Oct 2025

YOUNG HEE

지난 번 오사카 처음 여행 때 위치가 너무 좋고, 대욕장 시설이 인상적이어서 이번 두번째 여행에서도 숙박했는데 룸 화장실에서 냄새가 많이 났어요. 그 점만 빼면 역시나 좋은 경험이었고, 스태프분들도 친절하시고 가성비 좋은 호텔이라고 생각됩니다.

Leisure Family

10/10

Exceptional

25 Oct 2025

Shobna

Room was very clean. Enough space to put our luggage and still have movement space. A non slip mat in the tub and a fan would be great.
Location was perfect. Within walking distance to Dotonbori and train stations.

Leisure Partner

4/10

Poor

21 Oct 2025

Ronald

The low rating is all about the room. The room was small. The room had too much furniture in it making the useable space even smaller. The two beds were pressed together with one of the beds pressed up against a wall making it difficult for one person to get in or out of bed. The bathroom was like something you would find on a cruise ship only smaller.

10/10

Exceptional

19 Oct 2025

Rudolf Gabriel

Staff was helpful and the room was nice

Leisure Partner

10/10

Exceptional

19 Oct 2025

Glenn

Overall great and wonderful experience. Will definitely come back.

Leisure Family_with_children

8/10

Excellent

18 Oct 2025

Richard

Very convenient place , next to Dontobori and alot of food places. Including subway and buses. The room could of use more stuff like a iron ( not sure if its a japan hotel thing )

10/10

Exceptional

17 Oct 2025

Jonathan

Excellent option if you are looking something fun in the area. Very clean, safe and straightforward

Leisure Partner

10/10

Exceptional

16 Oct 2025

LEAH ANN

Staff was friendly

10/10

Exceptional

16 Oct 2025

Francis

Hotel was located very close to restaurants and Dotonbori area. The Onsen was great, had 2 soaking pools, cold plunge & sauna which was needed after busy day of touring. Breakfast buffet had many choices and was very good! Would stay at Candeo Hotel again, great hotel!

Leisure Family

6/10

Pleasant

15 Oct 2025

Franca

This hotel is okay.
The restaurant options were great! The food was amazing. Lots of options and very tasty.

The hotel needs some updates as there are stains on the carpet and furniture. There was alit of dust on the vents throughout and the smell of must when we entered the room.

Overall it was okay.

Leisure Family

8/10

Excellent

14 Oct 2025

Erin

We had a great stay at Candeo, the location was great and the staff friendly and helpful.

Leisure Family_with_children

10/10

Exceptional

10 Oct 2025

Rashida

We loved this room, so close to all the shopping and dining. Our room was clean, modern and pretty spacious. Friendly staff and a really good breakfast buffet!

Leisure Partner

8/10

Excellent

10 Oct 2025

Vivien

We chose the hotel since it’s close to Dotomburi and walkable distance to Shinsaibashi. It says it’s in Namba but it’s more than 20mins walk to Namba Parks area and station.
Overall we are happy with their service and cleanliness.
However, the laundry self service costs rather expensive, the cost is calculated per 10 mins. In order to tumble dry a full load it needs at least 60 mins plus. At hotel, we pay a flat rate to tumble dry. This is the only downside

Leisure Family

8/10

Excellent

07 Oct 2025

Jean-Paul

Great location that truly makes up for a few features that could be improved. Overall, a comfortable stay with easy access to everything.

10/10

Exceptional

06 Oct 2025

John

Nice place perfectly located.

10/10

Exceptional

05 Oct 2025

Omar

Very friendly and patient staff. Great food!

Business_and_leisure

10/10

Exceptional

05 Oct 2025

David

Great location, close to everything. The rooftop hot springs is different

10/10

Exceptional

28 Sep 2025

Azalia

Hotel location is very central to things with an AEON supermarket just a block away.and a 7/11 a couple of shops away and nipponbashi station is only 7 mins walk.

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

bashir

Excellent services

Partner

4/10

Poor

25 Sep 2025

Melinda

Very small room and bathroom and no storage for clothing or suitcases

Leisure Partner

10/10

Exceptional

20 Sep 2025

Denise

Check in and check out was easy. Dotonburi was a block away. I would stay there again

Leisure Family

10/10

Exceptional

20 Sep 2025

Pamela Denise

The onsen was awesome. I think the beds were a bit hard and the breakfast options never changed at all so those could improve. The hotel and rooms were clean and the staff helpful and friendly. The lounge wear were top quality and I wish they sold them.

Leisure Partner

10/10

Exceptional

18 Sep 2025

XUEYU

Spa pool

Leisure Family

10/10

Exceptional

13 Sep 2025

Cooper

The onsen was amazing!

Leisure Partner

10/10

Exceptional

12 Sep 2025

Kenneth

Amazing hotel! The spa was very clean and very relaxing

Leisure Partner

10/10

Exceptional

12 Sep 2025

Franz

Spa was wonderful and room was very clean, great location!

Leisure Partner

6/10

Pleasant

08 Sep 2025

Denice

Unique was the sky roof public bath. They also provide free lockers once at check out. What I didn’t like was the mildew smell in the restroom, walls are not sound proof. I can also hear people above us walking. Elevator and halls don’t have AC

Leisure Friends

10/10

Exceptional

02 Sep 2025

Raynette

My stay at this hotel was truly wonderful. The late-night spa was incredibly relaxing and a highlight of my visit. The room was very clean and comfortable, providing everything I needed. The staff was friendly, attentive, and always willing to help. I also enjoyed the buffet breakfast, which was delicious and offered a great variety. Overall, it was an excellent experience, and I would definitely recommend this hotel to others.

Leisure

10/10

Exceptional

18 Aug 2025

Celia

Great place

Hotel was super clean and the beds were very comfortable. I really liked the provided pajamas as well and the sky spa was lovely. Great location for my group of friends!

Friends_and_family Friends