Name: Holiday Inn Osaka Namba by IHG
Address: 5-15 Soemon-Cho, Chuo-Ku, Osaka-Shi, Osaka Shi, 542-0084, JP

Holiday Inn Osaka Namba by IHG

Osaka · Japan

5-15 Soemon-Cho, Chuo-Ku, Osaka-ShiView location

100 reviews shown

10/10

Exceptional

12 Jul 2026

Apostolos

Family of 3. 7th floor. Clean room. Polite staff. Little English. Good WiFi. Great breakfast. Great amenities.

6/10

Pleasant

11 Jul 2026

Beatriz

This room is indeed small; the bathroom has a very large window, and it looks really strange from the bedroom when you're taking a shower.

Family

10/10

Exceptional

10 Jul 2026

Joanna

Smooth check-in. Rooms are cleaned daily. Nice property.

Family_with_children

10/10

Exceptional

08 Jul 2026

Asterio

Good size room, ample room amenities, near to shopping sites, ample breakfast buffet, good value in Dotonbori.

Friends_and_family Family

8/10

Excellent

05 Jul 2026

Dennis

The hotel is situated just steps away from Dotonbori so shops and restaurants are always near. Kuromon, Shinsaibashi-suji, the underground mall at Namba . . . they're all within easy walking distance. The area surrounding the hotel has lots of night clubs so families with children may want to keep that in mind. You are in the heart of a very popular tourist area. If you want someplace that's a little less crowded or quiet you might want to look elsewhere. My room had a slight damp odor and wasn't exactly the cleanest when I arrived but after a housekeeping visit, everything was fine. The standard room was also quite large. It had a wide desk, a chair and large bed. The bathroom was also larger than in most Japanese hotels. The breakfast buffet had a very wide variety of hot and cold food. There is a separate beverage area that is also very well stocked. Laundry machines are located on even numbered floors. Unlike others I've used, these machines did a very good job of drying my clothes. The staff was always very friendly and helpful. From check in, luggage transfers, general questions and check out; they were wonderful. Given overall experience and value, I would happily return to this hotel.

Self

6/10

Pleasant

05 Jul 2026

This is the crowded place I have ever stayed. Many restaurants nearby but overpriced compared to other area. I would tour around here but prefer a quiet place to stay. Room is compact, common in Japan. Overpriced for holiday inn standard.

Family_with_children

10/10

Exceptional

03 Jul 2026

Jeong Hoon

Great location in Osaka and nice staff!!

Partner

10/10

Exceptional

01 Jul 2026

Danny Kin Nang

The loca

2/10

Poor

29 Jun 2026

Josh

Overall I would never stay here again or recommend it to others. It was disgusting.

Room:
My room was not well kept. The floor was stained, the chair was stained, the furniture was busted up, the toilet leaked. My room wreaked of cigarette smoke, like someone had just smoked in it and left. It was hard to be in the room.

When I brought this up to the staff they just apologized, but did nothing else.

Breakfast:
Good selection of Japanese and Western style breakfast, but not the best tasting. It was what you'd expect for a cheap continental breakfast.

Location:
Easy walking to shopping, food, and trains. However, it was in a very dirty area.

Also, in the middle of a \"red light district\". If you are coming back to the hotel after dark the street is lined with women holding signs all the way up to the hotel. Now imagine doing that with kids and young teens.

Staff:
Helpful for storing luggage when we arrived before rooms were ready. No one spoke English so there was some trouble communicating without Google Translate.

Friends_and_family Family

4/10

Poor

24 Jun 2026

Brittany

My room smelled horribly like cigarettes, the floor and furniture were stained and busted up, the toilet leaked.

The staff was the least friendly out of several hotels across Japan, but it was the busiest location so maybe just overworked.

Also, it's near the shopping and food areas, but it's also center of the red light district. Many ladies all along the wall up to the hotel. Maybe it's your thing, but if your a family with kids maybe somewhere else.

Breakfast was ok.

4/10

Poor

18 Jun 2026

Vincent Kevin

Not sure how many stars this hotel is, if it's a 3 star hotel then I guess the amenities are ok but if it's a 4 star hotel, then it's poor. The staff speak limited English and especially since the baggage forwarding service is \"self service\", all the other hotels I stayed at arranged this for us. But not this one. Staff seemed uninterested, the other hotels I stayed in Tokyo, Hakone and Kyoto were very respectful and helpful. Not this one I'm afraid. The fridge in the room didn't work and the bathroom didn't smell nice (there was a constant drain smell).

Partner

6/10

Pleasant

13 Jun 2026

Jessie

Good location

Family_with_children

10/10

Exceptional

13 Jun 2026

Marco Thor

clean room and friendly staff.

Family_with_children

10/10

Exceptional

12 Jun 2026

Florante Manuel

location is central to everything and very walkable.

Family_with_children

10/10

Exceptional

08 Jun 2026

Florante Manuel

central place. very convenient for shopping, sightseeing meetups, trains. if it is your first time in japan, highly recommend this hotel due to the location.

Family_with_children

10/10

Exceptional

07 Jun 2026

Francis

Good location for travelling and shopping. Lawson is just next door, very convenient. Laundry is on the same floor, the breakfast was good. The rooms are clean and housekeeping was done daily. We enjoyed our stay and would go back to the same location.

Family_with_children

10/10

Exceptional

06 Jun 2026

WESLEY

The location was excellent - located in the popular Dotonbori area, close to the long shopping street (Shinsaibashi), and very affordable. Buffet breakfast was also very good. Hotel staff very helpful.

8/10

Excellent

01 Jun 2026

CHRIS

Very convenient to Dontonburi area and when you come out of hotel, you are just a minute away from the riverfront boardwalk and to other parts of Dontonburi. No need to take a subway as everything is nearby the Holiday Inn unless you want to go outside of Dontonburi. We went to USJ and just walked to Namba Stn to get to our train (1 transfer). I would stay at hotel again for location convenience and the hotel accommodation and room was clean and reasonable. Staff was friendly and helpful especially when my bathroom faucet lever fell off and needed to be reinstalled. There is restaurants in hotel but why eat there when u can eat in Dontonburi for local Japanese foods than Western foods.

Family

10/10

Exceptional

23 May 2026

Alyssa

It was in a good location

10/10

Exceptional

20 May 2026

Olga

Excellent value! And super convenient location. Highly recommend!

Partner

6/10

Pleasant

17 May 2026

Mikaela

Need renovation especially the carpet. Breakfast is not that great. Same everyday

Friends_and_family Family

10/10

Exceptional

17 May 2026

Danny

Great room and great location close to everything

Self

8/10

Excellent

14 May 2026

Ruby

Our short stay was good, clean room, and towels each day. good amenities, staff were friendly. Highly recommended

Friends

6/10

Pleasant

02 May 2026

RAN

Bad room, with no view at all (we sow a wall...)

8/10

Excellent

29 Apr 2026

Mandy

Great hotel but the cleaning people are annoying knocking even with do not disturb signs and coming in our room to empty garbages an refresh towels even when we say no and are literally inside of it lounging. Lol. Weird. Happened every day for a week. And when we’d say we’re here for another hour they’d keep knocking no matter what every single day.

Family_with_children

10/10

Exceptional

27 Apr 2026

Muhammad Uzair

Good location easy for shopping

10/10

Exceptional

11 Apr 2026

Vanessa

The hotel was very nice and location was perfect. Breakfast is very good. The room always clean. But the reception area is not welcoming you really have to call their attention so they will help you

Family

10/10

Exceptional

05 Apr 2026

Erik

Good

10/10

Exceptional

05 Apr 2026

Sherry

Met all expectations

Family

6/10

Pleasant

03 Apr 2026

MANPREET SINGH

Breakfast was ok. Not many useful options to pick it from. Staff was friendly however some of them dont speak english and it was very challenging communicating with them.

10/10

Exceptional

27 Mar 2026

Armie Lou

Good location

Family_with_children

8/10

Excellent

20 Mar 2026

MAGELYN

Good location

Family

4/10

Poor

01 Mar 2026

Sanita

The rooms were dusty, the staff did their best with cleaning and trash removal but the room itself was super dusty.

Friends

8/10

Excellent

25 Feb 2026

Hiu Fung

Does the job. Spacious and clean enough. Loads of things to do nearby obviously. Not the closest to stations though if carrying heavy luggage.

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Michael

It’s cozy and convenient, the place are great the staff are friendly.

10/10

Exceptional

04 Feb 2026

Manuel

Staff friendly

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Aldo

Friendly staff, nice location.

Leisure Family

4/10

Poor

25 Jan 2026

Cherie

Pretty run down hotel, restaurant was small little variety, no alternative milk almond soya ,

Partner

10/10

Exceptional

20 Jan 2026

Anthony

Room was spotless - very comfortable stay and well positioned.

Leisure Family

10/10

Exceptional

30 Dec 2025

Marguerite

The room was clean and somewhat spacious; staff was very friendly and helpful. It's in the heart of Dotonburi, so lots of people watching, street food and crazy signage. I really enjoyed my stay here.

Self

6/10

Pleasant

25 Dec 2025

Estellita

The staff are not friendly, they need more training in dealing with travelers . The room are too small to accommodate 3 . They don’t even have simple first aid kit for emergency.

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

Maribeth

Room is spacious and clean staff were good and very helpful , breakfast was good too but it will be the same everyday hopefully next time different menu breakfast everyday lol but its delicious ,location is at its best close to lots of dining options

8/10

Excellent

16 Dec 2025

Cherry

The location of the hotel was very convenient. Super close to places to eat and the train station is not far. Staff was helpful with any questions I had. One thing I wished was better, would be the lighting. There was not much lighting in the room.

Leisure Friends

10/10

Exceptional

07 Dec 2025

Joel

The breakfast need more variety but was good.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Lian S

Great location

Leisure Family

8/10

Excellent

04 Dec 2025

Myung

breakfast was excellent

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

CHRISTOPHER

Room is clean, staff are friendly and close to shopping area

Friends_and_family Friends

2/10

Poor

29 Nov 2025

Joanna

The room air filter was nasty dusty, the light fixtures in the ceiling are full of dust, even the lamps on the bathroom mirror had a thick wall of dust, headboard broken underneath, the walls are dirty. We got sick coughing and stuffy nose, allergies from sleeping in there.
It has a bathroom window connected in the room which was weird. The room is small. The hotel is dated.
When we came in to the hotel, they were cleaning the lobby with something that smelled horrible sewer like smell.
VERY BAD EXPERIENCE - DO NOT RECOMMEND

Family

8/10

Excellent

23 Nov 2025

Jason

Good location

Leisure Family_with_children

10/10

Exceptional

18 Nov 2025

Donna

Room was spotless and good size wise. Had a in room massage that was terrific. Food offered to purchase in lobby was very good with a huge selection.

Leisure Family

8/10

Excellent

16 Nov 2025

Eunice

It was decent for an overnight stay. Clean and comfortable. It was close enough to dotonbori.

8/10

Excellent

13 Nov 2025

Kay

Great size room great area nice breakfast

10/10

Exceptional

12 Nov 2025

Jackie

Yes, perfect location

6/10

Pleasant

09 Nov 2025

David

Service is not good. Requested for extra towels. Did not come. Requested for extra pillows. Did not come. Requested for high floor to avoid noisy street. Did not provide.

Leisure Partner

8/10

Excellent

08 Nov 2025

Don

The Front Desk Staff and Floor Housekeeping was very nice and helpful

Leisure Partner

2/10

Poor

03 Nov 2025

Coral

The room was clean, smelled clean so I would say the cleaning staff is amazing! BUT when we got there we did see a roach by the front entrance, the area is in the middle of all the touristy things, very central location, but as a touristy area goes it was quite dirty and in the mornings all you saw was the youth finally heading home after a long party night. It wasn’t pretty. Even with how close it is to the area it wasn’t loud which was nice. I just wish the place was more updated I just think it gets a lot of foot traffic so the lobby and carpets are run down. Our friends loved their room as well but we all agreed the lobby area wasn’t the greatest.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Fabrice

Room was great, & staff was fantastic

Leisure Family

6/10

Pleasant

28 Oct 2025

Maryam

The room was pretty spacious and decently priced. The area was very noisy after 6pm though but that's to be expected since its right ina Dotonbori. The fee is too high per person for the stay though.

Leisure Friends

8/10

Excellent

24 Oct 2025

Juana

A little worn down but very close to tourist area/dining and shopping.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Rowen

Clean room

Friends_and_family Friends

8/10

Excellent

10 Oct 2025

damara

The triple bed room was unbearable small but overall the property was clean and nice.

Leisure Family

10/10

Exceptional

10 Oct 2025

Ulysses

Great location, near touristy areas.

Leisure Self

4/10

Poor

06 Oct 2025

Chiu Wing Edward

Hotel needs to be updated. Carpets are stained and dirty, sinks have black mold around the caulking

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Rhodaline Noemi

staff are good.helpful and appreciative. good location. clean and delicious breakfast.

Leisure Friends

2/10

Poor

04 Oct 2025

Jayraj

Very dirty set up. Dirty carpet in corridor and inside the room. Bed was shaky and slanting. Room size was too small. Bathroom congested. No proper room service. Breakfast staff rude. Breakfast service poor as not refilling timely. If we ask, no response and no curtsey. Reception taking your passport and taking inside the room out side of your site to do photocopy (little unsafe while so many frauds are happening) they not ready to keep printing machine outside. Hotel just at the popular river site and at night time little not comfortable to walk with small kids.

Leisure Family_with_children

10/10

Exceptional

27 Sep 2025

Nathan

Definitely super close to all the shopping you want and also only a less than 5 minute walk to the done-tonbury River. Also if your person who likes to drink and go to bars there's hundreds right around the hotel.

Leisure Family

10/10

Exceptional

26 Sep 2025

LAIYING

Shopping streets just right next to the hotel, many restaurants and near the river for the boat-ride. Very convenient for eating and shopping. I will refer this hotel to my friends if they visit Osaka.

Leisure Family

8/10

Excellent

25 Sep 2025

Maria

Close to everything. Laundry service was great. Easy Check-in process. Great value

Leisure Family

8/10

Excellent

20 Sep 2025

Brittany

It’s good but not the best.

This is just a quick stay in Osaka and it is kinda old and run down but good for like two nights. The walls were not in good condition and it was as clean as it could be but it fulfilled what it needed to fulfill. It truly is a 3 star hotel.

Friends_and_family Family

6/10

Pleasant

19 Sep 2025

CHUI YING

Great staff members but the surrounding area was not as good as other places I stayed.

Leisure Partner

6/10

Pleasant

15 Sep 2025

svetlana

The location was great. Right next door to dotonbori. Train station was 8 min walk. The hotel is outdated, service was ok. Waited in front desk to drop luggage before check in. They kind of ignored us

Partner

10/10

Exceptional

05 Sep 2025

KARUNA

CLEAN ROOM

10/10

Exceptional

01 Sep 2025

Alanna

We enjoyed our stay at this property. Holiday Inns outside of the US really do have better foods during their breakfasts. Room was clean, had everything we needed and in a prime location. Just be aware there are some adult themed businesses within a close proximity of the property if you have small children you will want to get back to the hotel before it gets dark before those businesses open. Heavy foot traffic but we couldn’t hear the city noise from our room so we were able to sleep well. All in all an excellent stay for our family.

Leisure Family_with_children

8/10

Excellent

24 Aug 2025

Ligia

Room small but clean. Very. Good brearkfast

Leisure Family

10/10

Exceptional

12 Aug 2025

Nadessha

The friendly and service minded reception staff (especially from Ms. Horita and Mr. Urich) who will go the extra mile to assist you. The hotel is very clean, breakfast buffet was excellent. The hotel is situated in a safe neighbourhood.

Leisure Family

10/10

Exceptional

10 Aug 2025

Yi Wei

just beside Dotondori the commercial center. Close to night life and many restaurants

Leisure Family

4/10

Poor

07 Aug 2025

Patrice

Rooms were not clean, many stains on furniture’s and curtain’s. Carpets were dirty in rooms and halls...

Great location.

Leisure Family

4/10

Poor

05 Aug 2025

Mitch

We had a great stay in Osaka, vut the hotel was really nit the highlight. If all you need is a bed, then great, but don't expect a quality hotel. This place is very dated, and hasn't been renovated in ages.

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

indrijani

Spacious room with comfortable bed. Best location!!!!

Leisure Family

10/10

Exceptional

30 Jul 2025

wei

Good location, clean and not very small room, recommended highly

Friends_and_family Family

8/10

Excellent

30 Jul 2025

Richel

The room feels quite small, and there is an unpleasant sewage odor coming from the toilet.

8/10

Excellent

28 Jul 2025

Gisselle

The front desk service was phenomenal they helped plenty of times! The surrounding area was busy due to the nightlife, but this hotel definitely helped give us a little calm safe haven. Rooms run a little small but it had everything you need and all hotel staff were very kind and would say hi if they were out in the halls. Great experience overall!!

Leisure Friends

10/10

Exceptional

23 Jul 2025

Joel Martin

The staff's service is excellent. It was the most spacious room we had in Japan, and the proximity to all points of interest is wonderful. I will definitely return.

Leisure Family

4/10

Poor

18 Jul 2025

Huang Fu

Location is excellent, but room is very dated. Some electrical plugs not working. Caulking in bathroom area has many black area. Shade between window of bathroom and sleeping area can not block out light. Smoke/mold smell. Condensation dripping from ac near elevator area. Room ac temp at time too cold at time too hot. No way if maintaining temp. Have to adjust throught the night.

Leisure Family

8/10

Excellent

12 Jul 2025

Maria fritzie

Close to the city and market. Staff are courteous and nice

Leisure Family

10/10

Exceptional

10 Jul 2025

Mai

The staff was friendly and all amenities were provided. Excellent location.

Leisure

6/10

Pleasant

10 Jul 2025

gilbert

Hotel needs major repairs. Carpets has stains. Lobby is quite busy with people checking in
And out.

The bathroom in our room is clean however it smells. Bad odors from urine and chemical combine. Walls are way too thin. We could hear kids running up the hall way and upstairs floor.

Leisure

8/10

Excellent

08 Jul 2025

Bradley

Hotel was centrally located close to Dotonburi and all the nightlife and shopping but the hotel was nice and quiet. Close to lots of good restaurants also. Hotel is a bit of an older style but the interior is modern and clean.

Leisure Partner

10/10

Exceptional

07 Jul 2025

Verified traveler

Nice Hotel

Very nice hotel and very convenient location. Walking distance to Dotonbori. Friendly staff. Hotel is clean. Highly recommended

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Jason

Amazing stay every was in great order the staff was super helpful and great location in Dottonbori’

Friends_and_family Friends

8/10

Excellent

30 Jun 2025

Katherine

The hotel is a close walk to Dotonburi and Shisenkei area which are filled with shopping and dining options.
You will have to walk through the night life to get to the hotel so it could get quite busy however it is not noisy once you get to the hotel room.
Very convenient location

Leisure Self

2/10

Poor

26 Jun 2025

Front desk staff are not friendly, professional and don’t have respect for their guests/customers. They made us feel that they are better than us.

On the other hand, house keeping employees are quite respectable, courteous and friendly.

In my opinion- the entire front desk staff needs to be re-trained on customer service.

Friends_and_family Family

6/10

Pleasant

22 Jun 2025

Fili

This place is convenient because it’s so close to Dotonburi. But compared to other hotels we stayed at in Tokyo, Kyoto and Yokohama, this hotel is the least in our “go back to” list. You can see molds in the bathroom and the lobby is not so inviting.

Leisure Family

10/10

Exceptional

15 Jun 2025

Iris

Great location, it was very quite at night even though the hotel is so close to Dontobori st.

Great location!!! Dontobori is 3 min walking away and Namba train station very close by.

Great service!!!!

Ok breakfast

Leisure Family_with_children

6/10

Pleasant

12 Jun 2025

Raphaela

It was ok. Tight fit. Nice lobby. Far walk from train station. Surrounding areas did not feel safe though. Lots of smokers.

Leisure Family

4/10

Poor

11 Jun 2025

Rency

Bed comfortable, location very close to all amazing spots. Hotel is very dated, clean but my biggest issue was the toilet reeking of sewer smell, it was terrible to the point we dont want tobuse it and just use outside toilets. Also, we are a group of 3 so the bathroom with a clear glass with shade is not the best choice when travelling with a couple and a teenage child.

Leisure Family

8/10

Excellent

10 Jun 2025

JOHN

We were traveling with family and friends, clubs and a lot of prostitution all around the hotel.

Leisure Family

10/10

Exceptional

09 Jun 2025

Brandon

The staff and room were excellent. Would definitely come back again!