Mercure Tokyu Stay Osaka Namba

2/10

Poor

27 Apr 2026

Harjot

By far the worst hotel I stayed at in Osaka! The rooms were absolutely disgusting, the walls were stained, the floors were not sweeped, the bathroom was unbearable, and the bedding was beyond acceptable. The room was also quite small which didn’t help the situation. Despite asking hotel staff for a full clean the next day when housekeeping come, they didn’t clean anything, just folded the towels and made the bed. The reception staff were polite, but honestly the rooms and cleanliness is awful, they just use pictures of the lobby to catch people’s attention. Don’t recommend at all!

8/10

Excellent

23 Apr 2026

Kevin

The rooms are tiny, but clean. The staff was friendly and helpful. The hotel was very dark, poorly lit throughout, I guess it was part of the theme of the property. Breakfast was okay, but you sometimes had to wait for a seat.

Family

8/10

Excellent

18 Apr 2026

Minh-Ha

Excellent location for shopping and food places. Room has washer/dryer which is wonderful. Room is small as expected in a desirable location. Only drawback is room is extremely dark. Has a movie theater vibe where you can’t see a thing. Had to use my phone’s light to look around. Wish they would put more lighting in room.

Partner

8/10

Excellent

17 Apr 2026

Nhat

We stayed in a cozy double-king single bedroom with a lovely view of the surrounding city in Namba.

The room and bathroom were kept very clean, with a basic but functional bathroom area featuring a full shower, a tub, and a separate toilet.

The design of the room was quite dark, which made it a little tricky to put on makeup in the morning since the dark walls absorbed most of the light. The vanity mirror was positioned in a way that made it a bit awkward to get ready, and having a full-length mirror would have made changing clothes much easier.

The breakfast was truly delightful, offering a well-balanced selection of Japanese and Western cuisines.

While it took us a little time to figure out how to operate the laundry machine in the room, having it there was incredibly convenient.

The staff were exceptionally friendly and patient, making our stay even more enjoyable.

4/10

Poor

15 Apr 2026

Jessica

The location is excellent for travelers - across the street, then five minutes walk to the Dontonbori area. A group of four we booked two rooms. Unfortunately the hotel is very dark and will absolutely ruin your vacation mood. The room was clean but so dark that you barely see yourself in the mirrors. The breakfast buffet items were not refreshed as the morning progressed. Asking for minimal items was met with a firm “NO WE CANNOT.” Staff were not accommodating of ANYTHING asked for. The washing machine/dryer combo was a thoughtful addition to our room type but each cycle took 4.5 hours to complete.
Your base hotel makes a difference in your overall experience in a city. After the first night we wanted out of Osaka. Mainly because of Mercure Tokyu Stay Namba.

Friends

8/10

Excellent

12 Apr 2026

Rick

Breakfast was spectacular. Great location. Nice property. Rooms very nice but very dark. Beds nice. In room washer/dryer great but ours broke…but was repaired.

8/10

Excellent

12 Apr 2026

Ziad

Other than the dim lighting, it’s an great hotel in an excellent location

Family_with_children

8/10

Excellent

10 Apr 2026

Lauren

Our room was spacious and clean. The room is dark but there were enough lights for us and this fit the “Osaka” vibe. The staff were friendly and helpful when transferring our luggage. We did not eat at the restaurant but the menu looked good. There is a pool table and a clean looking workout room.

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Taylor

We had paid for breakfast each day with last entry being 9:30 with 10am close. We came down at 9:20 and there was no coffee, no orange juice, no croissants very very limited and the staff started packing up around us with still 25 mins to go. Hotel very dark as well

Partner

10/10

Exceptional

04 Apr 2026

Daniel

Hotel was amazing! Close to everything and was clean, lots of amenities and staff was very friendly and helpful

Partner

10/10

Exceptional

03 Apr 2026

Cleopatra

Everything was perfect thank you!

Partner

8/10

Excellent

02 Apr 2026

Priscilla

Room too dark
Very good breakfast
Thank you

Family

10/10

Exceptional

31 Mar 2026

Danzel

This place was amazing. I would

10/10

Exceptional

31 Mar 2026

Rhonda

Loved our stay here. Nice size rooms, close to everything, a cool pool table and outdoor space. Would definitely stay again when visiting Osaka!

Friends_and_family Family

8/10

Excellent

27 Mar 2026

David

Rooms were clean but small. In comparison to other hotels. Didn't like the design of having a wash basin out in the room and not in the bathroom area. Otherwise, it was nice and served its purpose.

Family

6/10

Pleasant

25 Mar 2026

Carla

The aesthetic was extremely dark throughout the property, including the room. It was very hard to see. The room was also extremely small, could barely fit 2 suitcases in a double room. The breakfast area was so small folks often had to wait 20+ minutes to get seated as there was not enough space for the size of hotel- with minimal food options to boot. The best thing was the location as the hotel is close to the metro, dontobori as well as shinshabasi.

Family

8/10

Excellent

25 Mar 2026

Mark

The hotel is located conveniently in the Dotonbori shopping district. Short distance to Shinsaibashi station entrance, Daimaru, Pasco and other points of interest.
Room’s could’ve had better lighting. In fact, the entire hotel was rather dimly lit.
Much to be desired regarding toilet tissue but the same can be said for most of Japan hotels.
The staff was excellent from front desk (seems to double as concierge) as well as housekeeping and restaurant workers.
Local restaurants just outside the surrounding areas and a “Family Mart” just outside of the hotel about 50 yards.
All in all a very easy to feel comfortable in a few days.

Partner

8/10

Excellent

24 Mar 2026

Justine Louiesse Carpio

Close to dotonbori

Self

10/10

Exceptional

23 Mar 2026

Lorne

The only thing they need to improve is the lighting in the rooms. It was very dark with not enough lights

Family_with_children

8/10

Excellent

20 Mar 2026

Brandon

Clean room, but very dark with poor lighting. Rooms were clearly converted for efficiency usage for travelers. No full bathroom, sink was in the main bed area. Our room was across from a night school and we could not keep the windows open while class was in session for privacy. Plugs and table side bed area was not convenient and phones needed to be charged away from sleeping area for one of us.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

David

Hotel was in a great location to for shopping and sight seeing. Nice big breakfast. View of the town was amazing. Staff was very professional and helpful. Whole place was classy and very clean. Loved the room.

Partner

8/10

Excellent

20 Mar 2026

Domenica

The location of this hotel is perfect only about two blocks away from the Glico sign and Shimbashi shopping street. I had reviews regarding the rooms being too dark and thought it wasn’t a big deal but it kind of was. If you dropped something good luck finding it. It was hard to get ready as there was only one small mirror at the entrance sink and since the light was so dim it was hard to check if my makeup was applied properly. The washer and dryer was a nice plus. It is all in one and we used our own detergent. One thing though it that it took two hours to finish a small load. If you have lots to wash I would recommend an outside laundromat. We only stayed two days and it served its purpose. Although great, next time I would choose one with better lighting. The small window didn’t seem to help either. Oh and also not enough wall plugs.

Family

10/10

Exceptional

17 Mar 2026

antonella

Beautiful hotel in a great location!! Walkable to a few spots and very clean!

8/10

Excellent

08 Mar 2026

Calvin

Great location and nice hotel. But room is a bit dark and the fact that the wash basin is outside the toilet is a bit of a turn off.

Partner

10/10

Exceptional

07 Mar 2026

Angus

The room is clean and has a really nice interior. Staffs’ are really professional. Air conditioning and the lights are perfect fine. The breakfast was fantastic. Also only a block away from the fanciest food/shop street in Osaka. There are so much convenient stores near by.

10/10

Exceptional

02 Mar 2026

Oniel

The hotel was impeccable, good location and multiple entrances make it convenient

Family

10/10

Exceptional

25 Feb 2026

Alejandro

The buffet breakfast was really good, the amenities were ok. The staff was very helpful and it is incredibly close to the dotonbouri with a family mart 30 meters away. I also booked a room with a washer/dryer that worked really well and had the detergent available in-room. The only issue with the hotel, like others have said, is the dark \"theme\" on the paint and rooms which makes it difficult to see at times in the hallways.

10/10

Exceptional

25 Feb 2026

Christina

Nice hotel

Friends_and_family Friends

10/10

Exceptional

25 Feb 2026

Brennan

Great location, and amazing hotel and staff. Felt luxury.

Self

10/10

Exceptional

24 Feb 2026

Fabio

Great location, staff, and breakfast!

Family

10/10

Exceptional

23 Feb 2026

Carl

A wonderful room with great amenities! The staff were all super friendly!

Family

10/10

Exceptional

21 Feb 2026

Reann

Clean room, cool vibes, and very convenient location

Family

10/10

Exceptional

21 Feb 2026

Jennifer

Great location, cool vibe, helpful staff. Perfect spot for an overnight in Osaka with the family, including two teen boys.

2/10

Poor

20 Feb 2026

jason

Not good at all

10/10

Exceptional

18 Feb 2026

james

Amazing

8/10

Excellent

17 Feb 2026

Joseph

Very nice hotel near the heart of osaka. Will definitely stay here again.

8/10

Excellent

14 Feb 2026

Pacha

Good place bien situé les couloir son très sombre et la propreté de la chambre correct sans plus

10/10

Exceptional

13 Feb 2026

Teedah

GREATA LOCATION. I felt like we’re right in the heart of things, we can walk any direction and there’s something to do. Booked the king size bed room with washer and dryer, so nice to be able to wash our clothes in our room during down time. I would say our room was quite spacious compared to the other rooms we’ve stayed in during our trip to Japan. Would recommend. The only thing is that this hotel is extremely dark, it was really hard to get ready in the mornings. If my the rooms were a bit brighter, other than that it was a good stay

10/10

Exceptional

10 Feb 2026

Johei

Very clean, nice staff, light switches were in weird places

10/10

Exceptional

07 Feb 2026

Jessica

Great room, good space and tidy. Extremely close to dontonburi

10/10

Exceptional

01 Feb 2026

George

Staff were helpful, room was awesome… only wish could be on a higher floor

Leisure Partner

8/10

Excellent

24 Jan 2026

Luigi Martin

location and cleanliness, but room is a bit dark. could use more light

Leisure Family

10/10

Exceptional

23 Jan 2026

Shane

Modern, clean,friendly staff, great location by two main train stations loved our time in this hotel

Leisure Family

10/10

Exceptional

17 Jan 2026

WILFRIDO

The room is clean, the toiletries are great, daily water bottle is great, great service both room and the front desk. Great location.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Justin

Excellent service

Leisure Family

10/10

Exceptional

13 Jan 2026

Harvey

Fantastic location and room

8/10

Excellent

12 Jan 2026

Kimberly

Enjoyed our stay here. Traveled with my son, and we enjoyed the twin bed room with laundry. Everything was clean and enjoyed the water/tea in the room. We had no complaints and the area was walkable to the main areas. Day tour was able to pick us up from the hotel easily.

10/10

Exceptional

10 Jan 2026

CARLOTA

Best Experienced! will book again

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Terrence

Clean room and helpful staff.
Some additional lighting would be great as it was a little bit dark in the room (that's my personal voew)

Leisure Family

10/10

Exceptional

02 Jan 2026

Alan

Courteous staff, room was a good size, washing machine in our room. Good size bathroom. Location was convenient, a very short walk from Dontonburi. Plenty of shopping and food options nearby.
Our only complaint was that the rooms were too dimly lit.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Tran

The convenience of having a washer/dryer in the room

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Ana

Clean room. Large for Japan, with a washer winch comes in handy . Good breakfast fun decor , great location

Partner

10/10

Exceptional

30 Dec 2025

francisco

Staff very helpful , the rooms are very dark need more lighting. Dry hard to see within the room.

Leisure Partner

10/10

Exceptional

28 Dec 2025

Ann

Great location! Amazing breakfast! Love the washer/dryer in the room! It was a lifesaver with 2 kids under 6. Would highly recommend this place to other families!!!!

10/10

Exceptional

26 Dec 2025

Clinton

Breakfast was not free..Cost almost $18 US. There wasnt any western options or English style options to choose from. So we ate out everyday and skipped your restaurant for breakfasts. We would still stsy here again as everything else was amazing..

Leisure Family

8/10

Excellent

21 Dec 2025

Clare

Rooms are small but clean.

Leisure Family

10/10

Exceptional

20 Dec 2025

Shuqin

I was completely surprised that this hotel was located in the most bustling area of Osaka, within walking distance of everything, with extremely convenient transportation, and yet the hotel itself was so quiet. The room facilities were excellent.

6/10

Pleasant

17 Dec 2025

Chien-Wei

kind and helpful staff and located in a good central part of osaka. a few complaints i would have are the pillows are not very comfortable and the lighting in the room and washroom and not suitable for doing make up as it is very dark and shadowy. other than that it was a good stay and it was nice to have a laundry machine

10/10

Exceptional

14 Dec 2025

Jasmine

Great location! Clean, friendly staffs

Leisure Partner

10/10

Exceptional

11 Dec 2025

Hicham

Like

Business

10/10

Exceptional

09 Dec 2025

Andrew

Great location

10/10

Exceptional

08 Dec 2025

Milvus

Large rooms for Japanese standards , with a lot of amenities , even washer/dryer if you want . Location is hard to beat and breakfast is super . Staff is nice and the decor is interesting

Partner

6/10

Pleasant

07 Dec 2025

valeria

Property was nice , but for the size of the rooms and poor lighting I definitely do not feel like it was worth the price. What made up for it was the proximity to the downtown and shopping locations

Leisure Partner

8/10

Excellent

02 Dec 2025

Minou

Everything was convenient, and the place was clean and welcoming.

10/10

Exceptional

02 Dec 2025

Mayela

Great location

Leisure Family

10/10

Exceptional

30 Nov 2025

Lauren

Amazing location, amenities including laundry machine in the room, large room. Would 100% recommend to anyone visiting Shinsaibashi & Dotonbori!!

6/10

Pleasant

28 Nov 2025

Daniel

The room layout was a bit weird, not quirky but strange as we can’t open the amenities cabinet without moving the bed …

10/10

Exceptional

27 Nov 2025

Joyce

Overall property was ideal for families. Very close to eateries and shopping. The room was spacious and clean. The only thing is the lights are very dim and not a lot of table space.

Leisure Family_with_children

2/10

Poor

27 Nov 2025

Brian

Room dirty - moved rooms - second still dirty

Extremely dark w no lighting in room

10/10

Exceptional

26 Nov 2025

Gerald

Stylish vibrant hotel, staff were amazing! Only feedback is the lighting in our bathroom was dim, made shaving a challenge.

10/10

Exceptional

26 Nov 2025

Joanna

Hotel was very accommodating and clean. Great location!

Friends_and_family Family

8/10

Excellent

22 Nov 2025

Reid

Overall great. Really nice location. Very helpful to have washing machine/dryer in the room. However the room had poor lighting (very dark even with all lights on), and only a small mirror above the sink (nothing that is bigger for getting ready).

Self

10/10

Exceptional

22 Nov 2025

James

Great location, good size room

6/10

Pleasant

21 Nov 2025

Julien

The room is nice and stylish. The beds are comfy. But the staff in general is not very talkative and not similing. The restaurant at night was very average, we had 2 of our meal 15 minutes after receiving the first 2. The hotel is cold in general and the bar at the entrance is always closed.

Friends_and_family Friends

10/10

Exceptional

15 Nov 2025

Jeffrey

Staff was extremely friendly and helpful. Room and the hotel were both very clean and the location is fantastic for doing day trips out of.

Leisure Partner

6/10

Pleasant

13 Nov 2025

Jackson

The in-room washing machine was a real plus and made my stay much easier. However, the room was far too dimly lit. I know it’s probably part of the design theme, but it just wasn’t practical—I kept struggling to find my things. Sure, I could’ve opened the curtains for more light, but there was an office building right next to my room, so privacy became an issue. A bit more lighting would make a world of difference. Overall, a decent stay, but the ambience shouldn’t come at the expense of basic functionality.

10/10

Exceptional

12 Nov 2025

annabelle

This is not a bad hotel, close to everything and setting is good!!!

Leisure Family

10/10

Exceptional

11 Nov 2025

Jonathan

Kind and helpful staff and very clean rooms.

Leisure Partner

6/10

Pleasant

11 Nov 2025

Quyen

Great location and the room was clean.

8/10

Excellent

11 Nov 2025

Ann

Great location, nice and modern- fantastic breakfast. However, very dark rooms, the hotel needs to work on better lighting. Even with windows open, you can't see well in the room and in the hallways. There is also no bench or storage space or even towel racks in the room, so if you have 3 people in the room, it gets messy and crowded with no place to put your jackets, shopping, luggage and things. Besides that-- good value and modern place to stay in Dotonbori.

Leisure Family

8/10

Excellent

09 Nov 2025

Lee

Great location near train station and in the Namba area. Hotel was reasonably clean, comfortable and modern. Staff where very helpful and welcoming. I would recommend staying here and return again.

Leisure Self

10/10

Exceptional

05 Nov 2025

Kelley

Staff was extremely helpful and kind.

Leisure Family

4/10

Poor

04 Nov 2025

Sepehr

Very stingy establishment.

8/10

Excellent

01 Nov 2025

Marcus

Lovely hotel at a central location. It was only 5 mins to walk to shopping and food areas! Clean and cosy rooms. Only issue if any, is that the rooms are a little small. Overall, great vibes and an excellent choice for me and my family!

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Erica

Overall, a fantastic location and hotel

10/10

Exceptional

28 Oct 2025

Justin

The staff was welcoming and attentive. Our room was spacious and beautiful

6/10

Pleasant

27 Oct 2025

Cong Danh

This hotel don't have enough seat for their guests at Breakfast therefore you will line up for a good 30 - 45 mins for your breakfast.

6/10

Pleasant

26 Oct 2025

Peter

Rooms are clean but even with all lights on and blinds open it’s very dark. Staff are a bit hit and miss with politeness. Central location, walking distance to most things including trains

Leisure Partner

10/10

Exceptional

24 Oct 2025

Kevin

Location is amazing, everything was so clean and hotel had a great vibe. Yes, the rooms are dark but it gave us a sense of cozy.

Partner

10/10

Exceptional

23 Oct 2025

Chloe

Best stay of our Japan trip. Loved location and the places around in proximity of hotel.
Room was so spacious. Staff were so friendly. Will definitely be returning.

Friends_and_family Family

8/10

Excellent

22 Oct 2025

joy

Convenient n accessible

Partner

6/10

Pleasant

22 Oct 2025

Edwin

The hotel is perfect for Halloween. The hotel is dark and poorly lit. I think the motif of the Hotel is The color black. For one week I could not possibly see my real skin complexion of my face. The kitchen/toilet sink has a mirror that has two tiny useless lights. The staff some were friendly and helpful. Cleanliness is a 5 star, accessibility is very good, food is average. Location is spot on for non stop shopping, bar and restaurant crawl.

Leisure Partner

10/10

Exceptional

21 Oct 2025

Michael

Everything was great. Cool looking hotel

4/10

Poor

19 Oct 2025

Annabel

Hotel was located in an extremely convenient spot, in the heart of Osaka’s hustle and bustle, close to public transport and all the shops ! Downfall is that the rooms were very very very dark and not cleaned to a very high standard. The in room washing machine was the biggest win out of the whole room.

Leisure Family_with_children

10/10

Exceptional

18 Oct 2025

Julie

Lovely, walkable area. Used the in-room laundry with ease snd convenience. Very cool hotel!

Friends_and_family Family

10/10

Exceptional

17 Oct 2025

Garrison

This property is beautiful. We rented a triple bed room with in room washer. There was ample space, especially compared to the other hotels we stayed in. Location was so close to both dontonburi and shinsekai. Trasnportation was easy, staff was great and the hotel was beautiful. I loved this hotel and would absolutely stay again.

Leisure Family_with_children

8/10

Excellent

15 Oct 2025

Paul

Good location. Staff was great and very friendly and helpful

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Destiny

Great stay, thank you!

Leisure Friends

10/10

Exceptional

12 Oct 2025

Sandra

Wonderful location makes this hotel a great option. The room size is very good for a Japanese hotel. Only negative the lighting was poor especially over basin trying to shave for a male or apply makeup for my wife was very difficult.

Leisure Family

10/10

Exceptional

11 Oct 2025

Valerie

Location was perfect for us, not too far from Dontobori with lots of eatery near by, plus convenience store and just around the corner from the shopping stores. Room was clean and comfy, staff was friendly, and breakfast had a wonderful selection.

Partner