Name: Mercure Tokyu Stay Osaka Namba
Address: 2 Chome 2 4 Nishishinsaibashi Chuo Ward, Kinki (region), JP

8/10

Excellent

04 Aug 2026

Denis

good hotel, centrally located within walking distance from bustling Dotonbori and trendy Orange street. 1 block away from mrt station Shinsaibashi. Clean and well maintained hotel.

10/10

Exceptional

03 Aug 2026

Faith

Rooms very very clean and stylish. Amazing tub in the bathrooms

10/10

Exceptional

29 Jul 2026

John

Wow! We had an amazing stay at The Mercury Tokyo Stay Namba Osaka. Everything about this hotel was amazing. It is so close in proximity to just about everything and everywhere we wanted to go. The room and hotel were clean and had all the amenities we needed. Having a washer/dryer in our room was so nice, especially having detergent provided. The staff was so kind and spoke enough english to be able to communicate with us. The AC worked very well!!! The pool table upstairs was a nice touch. The gym is small but worked out for us. The restaurant had great service and delicious food. The area was super safe. My wife and daughter even went out to a nightclub and felt safe walking to and from Dotonbori. The only issue we ran into is a few taxis did not want to drop us off in front of our hotel for some odd reason, although most did. That has nothing nothing to do with the amazing stay we had here. As stated in other reviews, the room is a bit dark even with the lights on and shades open, but nonetheless it was a great stay!!! We would stay here again!!! Thank you.

10/10

Exceptional

29 Jul 2026

Jonathan

Clean and spacious room. A little dark but not too dark like other people have said. Open a blind and it’s fine! Great location, staff were extremely friendly and helpful especially helping us forward our luggage to Tokyo!

10/10

Exceptional

28 Jul 2026

DAVID

The room and hotel were both spotless. Great location and super friendly staff

10/10

Exceptional

25 Jul 2026

Kim

We loved our stay at the Mercure Osaka Namba. The location was just a short walk to the areas we wanted to see. The room was very clean, the staff were helpful with our luggage forwarding and having a washer and dryer in our room was very helpful after two weeks of travelling. The lobby is beautiful and my teen boys loved the pool table. We ate at the restaurant once and the meal was wonderful for a good price. Would 100% recommend.

8/10

Excellent

20 Jul 2026

Brian

Everything was nice, clean, and maintained. We preferred the location. Everything is a bit dark, but that's the vibe they were going for. Two concerns. One of the bartenders twice tried to give me only \"soda water\" for a vodka soda - and it's on their drinks meny. We were there for 7 nights and on 4 nights we were woken up by loud partiers on the streets, between 3.30am - 6.30am. Given the location it's kind of expected, but even on floor 14 you can hear them.

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

Daniel

After a long flight from LAX. The bed was comfortable in the room had blackout shades. And a busy city like Osaka was also very quiet in the room. I would stay here again.

Self

6/10

Pleasant

16 Jul 2026

Agnes

The hotel staff and location was good. The restaurant was surprisingly inexpensive and good. The main challenge for us was the lighting. The hallways and rooms are painted a very dark purple/black. The hallway lights were like nightlights. This was the same in our rooms. So dark. Kids used phone lights just to unpack. Had to do a Zoom call but had almost no light to illuminate face. If you like that sort of modern artsy mood than it’s a great fit. Unfortunately for us it was quite cavelike.

Family_with_children

10/10

Exceptional

14 Jul 2026

Jason

Well maintained, great amenities including a combo washer/dryer in the room, and a fantastic location. Very happy!

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Eric

Washer and dryer was clutch.

Family_with_children

2/10

Poor

13 Jul 2026

Jay

I would never recommend this hotel. Going totally against Japanese culture. Very disappointed . Booked a room for a family of 4, only to be hustled to take an extra room because they overbooked and ran out for rooms for 4. No options to cancel the reservation to find another hotel, nor credit to upgrade to a better room when available. Needless to say, I paid double just to accommodate 1 more person. Take your chance, but my advise, look elsewhere. I will never stay at any Mercure hotel.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Josette

The Hotel Mercure Osaka was a beautiful more boutique type hotel. Perfect for our stay. It’s a cool design and great views from our room. We didn’t mind that it was a little darker inside as we had good lighting in our room yet we did have a corner room. Love the pool table area as my college sons played both nights. Restaurant was good too. Excellent location and walking distance to all shopping and dining. I would recommend staying here. A Bonus there was a laundry washer/dryer in the room here too!

Family

8/10

Excellent

11 Jul 2026

blanca carmelina

The hotel has a perfect location. Plenty of restaurants nearby, and very close to the metro station. The room feels spacious, and beds are comfortable. I had the breakfast buffet one day, the coffee was terrible, as well as the bread (it tasted like day old bread). The hotel didn’t offer free coffee bar, soda and snacks like the other hotels we stayed in Japan, I felt disappointed.

Family

10/10

Exceptional

11 Jul 2026

TEJASH

Perfact Location for shopping lovers and for food lovers…
Right next to famous tourists place…
Loved the location and hotel

Family_with_children

4/10

Poor

11 Jul 2026

Cody

Firstly, why is the room was that dark, and light switches were in its awkward place, and making difficult to access. There weren’t enough lightings. Secondly, the shower was awful and there weren’t any places to put your clear dry clothes and towels. Very uncomfortable and awkward.

Family_with_children

10/10

Exceptional

07 Jul 2026

Regan

Great hotel. Really modern and chic. Excellent location, less than 5 min walk from 2 stations and 1 street away from the main shopping area.

Family_with_children

10/10

Exceptional

07 Jul 2026

Chris

Very central location perfect for our 3 days in Osaka, being an easy walk to shops and restaurants and easy access to the train station. Room was great clean condition, and staff very helpful with any queries

Family_with_children

10/10

Exceptional

04 Jul 2026

nicole

Convenient location, staff was friendly and helpful! Would stay again

Partner

10/10

Exceptional

03 Jul 2026

Kurt

Excellent location, especially for a first visit to Osaka. Good room size, some with their own laundry. The immediate area around the hotel is pretty calm but a quick walk and you're in a very busy and fun area. Quick walk to Namba station which connects you to the amazing public transit system - we did say trips to Kobe, Kyoto, and Nara during our stay.

Partner

10/10

Exceptional

02 Jul 2026

Vanessa

Loved this place! Location was so convenient.

Family_with_children

10/10

Exceptional

02 Jul 2026

Ramil

First of all the location is perfect, it’s close by to everything! The hotel is very well maintained , clean and the staff are very helpful. The amenities are great as well and our room was spacious and really clean! Will be back again!!!

Family

6/10

Pleasant

01 Jul 2026

Shobana

The hotel location was excellent and is main central area and very easy to travel around in Osaka. The beds were comfortable but teh rooms were small and not practical and the lighting was poor and very dark.

Family_with_children

10/10

Exceptional

30 Jun 2026

Arika

Very nice rooms, but smaller than I am accustomed to. Still would absolutely book again!

Family_with_children

10/10

Exceptional

30 Jun 2026

Edward

A

Family_with_children

10/10

Exceptional

30 Jun 2026

Alison

Great choice to be right in the middle of shops, bars, and restaurants around Shinsaibashi, and 5 mins walk to the metro. Bed was comfortable and liked that you could request partial clean (change towels, empty bins, restock water/coffee) by putting a magnet on the door. The only downside was poor lighting in the room. Very dark, with dark decor. However, that said, would recommend and would stay again.

Partner

8/10

Excellent

30 Jun 2026

Gregory

Nice rooms but very dark. Colours are dark and very low lighting. Room layout was a bit odd but a very good location. Central to everything

Friends

10/10

Exceptional

29 Jun 2026

Calvin

The staff is very helpful. We were greeted by Mr. Laurentius, he was very friendly and helpful. He was very informative and answered all of our questions. (This is our first time in Japan). Love the decor of the hotel. The location is good, close to Dotomburi. It is nice to be able to grab necessary amenities from the lobby instead of having to ask reception for them. Room is very clean and the laundry is easy to use. The instructions is very easy to follow.

Family_with_children

10/10

Exceptional

28 Jun 2026

Mai

Good

Family_with_children

10/10

Exceptional

28 Jun 2026

Danielle

Great value hotel- nice facilities, in room washer/dryer, helpful staff, good location

Family

8/10

Excellent

28 Jun 2026

Joanne

Brilliant location for the main train/subway lines to Shin-Osaka and all the action and sights! Only stayed one night, hotel was very modern and clean, just watch the bathroom set up when you book a room, ours had a toilet and shower room, but the basin/bathroom was in the main room!

Partner

10/10

Exceptional

27 Jun 2026

Susan

Lovely hotel and great location. Spacious room and the addition of the washing machine/dryer was great.
Only a couple of small negatives, not really any storage in the room but that’s not uncommon these days. Also when room was made over house keeping didn’t give fresh cups or wash them.

10/10

Exceptional

26 Jun 2026

Ian

The room was incredibly stylish and modern with everything you would need. The only couple of challenges was room layout and lighting. The sink in the main room shared with the kitchen wasn’t ideal I would have preferred the sink in the bathroom area and a small dedicated kitchen area. It was also incredibly dark in the room making it impossible to see your hair when doing it. Having the washing machine though was fantastic and the location was also amazing just off the high end shopping street but close to family Mart and loads of restaurants. Overall a beautiful hotel just bring your torch.

Partner

6/10

Pleasant

25 Jun 2026

Chhaya

Rooms were single beds but put together. I would have preferred space between the 2 beds. Dusty rooms and the bathroom is like a little cabin.

Friends

10/10

Exceptional

25 Jun 2026

Paula

The only thing I did not like about the hotel is the lack of . We were just needinh a bit more light in general especially in the rooms.

Family_with_children

10/10

Exceptional

23 Jun 2026

Floriefe

free transportation to attractions like Disney.

Family_with_children

8/10

Excellent

23 Jun 2026

Ha

Great hotel in a centralized location. Hotel rooms are small but still decent space with 3 suitcases. Staff is very helpful and friendly. The breakfast buffet is good with variety of different dishes. Overall a great stay and would recommend to others.

Family_with_children

8/10

Excellent

23 Jun 2026

Joy Jasmine

Excellent location—shopping, restaurants, and convenience stores are literally at your doorstep. I also loved having a washing machine in the room, and the interior design was beautiful and modern. My only downside was the limited vanity space and small mirror. A larger mirror would have been great for getting ready. Overall, a great stay!

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Matthew

Location was amazing! Staff were warm, welcoming and helpful! Would definitely recommend for your next stay in Osaka.

Friends

10/10

Exceptional

19 Jun 2026

Mary Jane

Convenient to almost everything

Family

10/10

Exceptional

18 Jun 2026

Monica

Perfect location. Lots of amazing food spots within 2 blocks and spacious rooms. Definitely staying here again!

Family

10/10

Exceptional

17 Jun 2026

Braulio

Very nice place, with option of washer dryer in the room, great bathroom, good buffet breakfast, attentive staff and excellent location. Large rooms too!

Partner

10/10

Exceptional

16 Jun 2026

toshia

I enjoyed how close it was to the retail stores and the front desk attendants were very helpful room kept very clean housekeeping was excellent breakfast was amazing

Friends

10/10

Exceptional

15 Jun 2026

Natasha

Location is great, decoration and ambiance also. The bar close super early.

Business

8/10

Excellent

14 Jun 2026

Debra

The staff were exceptionally helpful and polite, from check in to graciously stepping in to help ship our luggage even a day earlier than the luggage service stated! We ship our bags always to the next hotel while in Japan. The QR code for the service at the lobby desk MUST be utilized before 1100 (which we did not know until the afternoon) to get the bags sent out in 1-2 days. The staff actually stopped the luggage courier right before he was leaving that day, and managed to get our bags to be picked up the next day, versus the 2 days per the online booking! Now, that was well above and beyond expected service and this is the part that convinced me to again use this hotel for our November, 2026 trip. We love the washing machine in the room, this was a godsend. Toiletries and the Nescafe coffee machine in the room were awesome! I did agree with the prior reviews that the rooms were markedly dark/ dim. However, I did ask the property and they informed me that there are extra lights we could rent out for the room on our next stay : ).

Rooms were very quiet and bed was VERY comfortable. HIGHLY recommend the location as well!

Family

10/10

Exceptional

14 Jun 2026

Phebe

Comfortable hotel in great location…close to shopping and dining options. Metro was close by as well. Hotel rooms are a little dark. We had two older adults in our group and they found it hard to see in the rooms because of the darker painted walls and limited lighting. I guess it’s meant to be more romantic and cozy. It was nevertheless a lovely stay. Beds were comfy and their complimentary pajamas were very comfortable and they refreshed them every day. The breakfast buffet was good. Front desk staff were very helpful and welcoming.
Overall, a very good stay.

Friends

6/10

Pleasant

11 Jun 2026

kushal

Good location, laundry in room was a plus. Limited options for breakfast for the cost, rooms are very dark.

Friends_and_family Family

8/10

Excellent

10 Jun 2026

Luciano

Staff were friendly, Amenities were good. Only issue was the hot food at breakfast was always cold.

Partner

10/10

Exceptional

09 Jun 2026

Lydia

Great location and nice room. It was great having a washing machine in the room.

Partner

10/10

Exceptional

09 Jun 2026

Anthony

Excellent location clean and practical hotel.

Friends_and_family Family

8/10

Excellent

09 Jun 2026

Dennis

The hotel is located in a convenient location. Our room was nice with an all in one washer/dryer. But the lighting in our room was pretty dim, with the window of our room facing an alley, there’s just not much light coming in. Overall, that just made our room too dark!

Family

4/10

Poor

09 Jun 2026

Alisea R.

We booked the family room and were quite disappointed. The pictures on Expedia did not provide an accurate depiction of the room. It was dark and much smaller than expected. The lighting is HORRIBLE at this hotel - so dark and the ceilings are low. This family room could no way accommodate seven people. I would not stay here again. Location was good.

Family_with_children

10/10

Exceptional

09 Jun 2026

ANDREA

Amazing food. Amazing location. Staff great! Amazing stay!!!

Family

10/10

Exceptional

06 Jun 2026

Reginald Luna

Really liked the Washer/Dryer in the room. Spacious and clean. Beds felt great. Fridge was adequate to keep drinks cold, and safe was large to fit a variety of items.

Family_with_children

10/10

Exceptional

06 Jun 2026

Danielle

We loved our stay! Perfect location and a great oasis in the middle of the city.

10/10

Exceptional

04 Jun 2026

Christian

Excellent location, very close to great commercial, shopping, and dining options. Also about 20 minute taxi drive to USJ. Recommend it, good breakfast and restaurant. Convenient and very friendly staff.

Family_with_children

10/10

Exceptional

04 Jun 2026

Serrah

So clean, spacious & beautiful!

2/10

Poor

03 Jun 2026

Maria

Terrible cleanliness and no real help
The room was not properly cleaned at check-in. There were hairs in the bed, and when I reported it, the manager only picked up the visible hair/dirt instead of making sure the room was fully cleaned.
The pillows were dirty, the bathroom sink area was not clean, and the room still had cleanliness problems even after I reported the issue again. Staff reviewed my photos and said housekeeping/front desk would verify and correct the room, but when I returned, the problems were still there.
I never received a real solution during my stay. This was a terrible experience, especially because cleanliness is basic for any hotel. I became sick after this stay, and I am concerned the poor cleanliness may have contributed. I documented everything with photos and escalated the issue through Expedia. I would not recommend this hotel. Do not waste your money here, and protect your health. I would not recommend this hotel..

Partner

10/10

Exceptional

31 May 2026

Daniel

We've travelled Japan a few times now (including a few stays in Osaka) and honestly this hotel has now become our favourite spot in Osaka. Cool funky vibes, really well appointed and comfortable rooms and the washing machine is definitely a huge bonus considering the price point. The location is also brilliant, right next to Dotunbori and Amemura and a quick ride to Osaka Castle.

Partner

4/10

Poor

31 May 2026

Tony

This place is in a good location of train stations, shopping and Dotonburi. However, I found that the room lighting is minimal and way too dark to get ready. Luckily, we were out and about most of the day.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Jean-Pascal

Personnel efficace et serviable. Chambre avec laveuse sécheuse très pratique.

Family

10/10

Exceptional

30 May 2026

John

Great place to stay if you’re visiting Osaka. It’s convenient to everything that matters- plus if you’re an American and used to larger hotel rooms- this place is larger than your average hotel room in Japan. Still not huge but it was adequate for myself, wife and daughter. Would stay again

Family

6/10

Pleasant

27 May 2026

Karena

The hotel is clean with a very boutique-style feel. Great location, very close to the hustle and bustle of Osaka, but tucked away enough to feel quieter and more relaxed. The room itself was clean, and having a washing machine in the room was a huge bonus during our stay.

Unfortunately, the check-in experience left a poor first impression. The staff member assisting us, Y. Philippe, seemed annoyed that we arrived early. We completely understood that check-in wasn’t until 2pm and had no issue simply registering first, but the interaction felt cold, dismissive, and lacking hospitality. When we returned around 2:45pm, we were again assisted by Y. Philippe and were told he had forgotten to scan one of our passports earlier. The interaction once again felt unwelcoming and unfriendly, which stood out compared to the exceptional hospitality we experienced at other hotels throughout Japan.

Overall, the stay itself was comfortable and convenient, especially with the in-room washing machine. Service was disappointing, but the hotel was otherwise decent for a short stay.

Partner

8/10

Excellent

26 May 2026

Adam

Property was in an amazing location and as advertised overall. We did find a small hair (not ours) in the shower, however we have a feeling it's a fluke and not standard for this property. Everything else was perfectly clean. Staff were amazing.

We didn't care for the layout of the room at all. The sink and mirror were outside the bathroom area, making it difficult to use while the other occupant was asleep.

Partner

8/10

Excellent

25 May 2026

Leah

The property it self is very unique cool vibes! It is in a busier area so lots more people around, I will agree that the lighting was a little to dim in hallways and rooms but I suppose it added to the ambience of your into that ! Otherwise hotel staff were very helpful, we forwarded our luggage they had brought it into to our room for us before we even got there ! We appreciated the staff !

Partner

8/10

Excellent

25 May 2026

Ali

Overall excellent location and well maintained property. Only miss was we had breakfast at hotel and it was very disappointing. Food was cold and not topped up and variety was very limited. They were understaffed hence the issues above.

Friends_and_family Family

8/10

Excellent

25 May 2026

Jonathan

Hotel looked amazing but very dark, not much light in room

Partner

10/10

Exceptional

22 May 2026

Mariela

Clean rooms, staff was great and polite.. favorite part is the washer/dryer and the provided detergent.

Family

10/10

Exceptional

21 May 2026

Vanessa

Friendly and helpful staff. Good breakfast selection. Rooms a bit dark,

8/10

Excellent

20 May 2026

Anna

Excellent location. Close to the main shopping street and the famous running man sign. 15 walk to Namba station. The only reason I gave it 4 stars was because it was so dark. The rooms and hallways were dark and the lighting in the room was terrible for putting makeup on.

Friends

10/10

Exceptional

19 May 2026

Kevin

Excellent location. Exceptionally clean We were upgraded to room with washing machine and microwave which was very handy. Helpful staff

Partner

10/10

Exceptional

19 May 2026

Emma

Conveniently located, beautiful view from the room, and spacious enough for two large suitcases. Loved it!

Partner

10/10

Exceptional

19 May 2026

Patricia

Great place to stay near dotonbori. Room was more spacious than the norm

Self

8/10

Excellent

18 May 2026

Patrick

Overall, my stay was pleasant and the hotel met expectations. The only issue was the lighting in the room. The vanity area had just one downlight, which made it difficult to see the mirror properly. Improving the lighting would make the room much more comfortable.

Friends_and_family Family

10/10

Exceptional

17 May 2026

Kim

Room was clean and QUIET. Hallways are very dark
Good location

Partner

8/10

Excellent

17 May 2026

JORGE

I would say my stay there was excellent and the staff was very helpful when requested to be. The down fall to me was it did lot offer a spa or pool facility, which after the huddle and bustle of walking through the street of Osaka, one is tired and sweaty and it would have been great to have those available. The pool table was good but they did not have any chalk for the pool sticks which makes playing a little challenging. Over all I had a good time.

Family

10/10

Exceptional

15 May 2026

Hoe Theng

Everything was perfect other than the lighting

Partner

8/10

Excellent

14 May 2026

Stephen

We stayed for 3 nights in this busy (lots of foot traffic in & out) hotel. The first 2 nights there were 3 of us (wife & daughter) then two of us for the night. I would give this hotel a five star rating except for one thing. It's just too dark in the room. Whoever designed the facility favored style over practicality. The rooms are black & lighting is sparse...my advice would be to bring a flashlight so you can find things like electrical outlets and see the amenities. The lack of light is also in the bathroom & sink areas...
As for the good, we had a room with washer/dryer...very convenient for a long trip to Japan. Also there is a microwave, small fridge and freezer. The room was NOT small by Japanese standards...plenty of room for suitcases etc though as usual there were no drawers or shelves to put clothes on.
The location is fabulous if you want to be a block from Don Quijote & the Dotonbori. There are 7-11's & Family Marts galore and there seems to be a restaurant every other shop, The hotel is a $20 cab ride from the shinkansen station.
We had breakfast outside of the hotel...the pizza place across the street has a nice one. Oh yes, the elevators have colored neon lights on the floor...so if you susceptible to dizziness, beware.
So I would heartily recommend this hotel if you want to be in the middle of the Namba area...it's certainly not quiet out on the streets. Bring a flashlight and this is a 5 star review.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Joy

We stayed in this great hotel for 2 nights and I wish we were there longer. Short but such a great stay! Staff was super friendly and helpful! We ate at the restaurant on site and it was really delicious!

Would recommend this hotel and would definitely stay again.

Family

8/10

Excellent

13 May 2026

Robbie

the room is not that clean. there are left over crumbs, dusty surfaces. the room is also too dark. breakfast wasn't that warm

10/10

Exceptional

10 May 2026

Margo

Hotel has a great vibe just needs a little more lighting in the room

Partner

8/10

Excellent

08 May 2026

Elyse

We stayed at Mercure Tokyu Stay Osaka Namba for 3 nights as a group of 3 and overall had a good stay. The hotel itself looks very modern and stylish, and the atmosphere throughout the property was really nice. The room was generally clean and comfortable, although I did notice a few spots in the bathroom that could have been cleaned better.

The lighting in the room created a really nice vibe and cozy atmosphere, but it was a little dim at times — sometimes you just want a fully bright room option. Aside from that, the room worked well for our stay.

The location is excellent, especially if you want to explore Osaka’s popular areas. It’s very close to Dotonbori and a nearby Don Quijote Dotonbori, with lots of restaurants and shopping around. The station is within walking distance as well, although it can feel like a bit of a walk when carrying luggage. Still manageable though.

One really convenient feature was the washing machine and dryer available at the hotel, and the instructions were available in English which made it easy to use. The only downside was that the laundry cycle took quite a long time to finish.

Staff were friendly and helpful during both check-in and check-out, and overall we enjoyed our stay. Would recommend it for the location and convenience.

Family

10/10

Exceptional

04 May 2026

Adam

Clean modern hotel in great location. Good size rooms with great amenities.

Partner

8/10

Excellent

04 May 2026

Adam

We had a good stay even though it was only one night. The room was great and it was the best bed we slept in during our two week trip. One thing to note is if your room has a in room laundry machine, do small loads as the dryer feature is not as strong as dryers in the states. Secondly, I can’t say I would recommend the breakfast. We found the food pretty mediocre compared to going to a local cafe, which there are a lot of in the area.

Partner

10/10

Exceptional

02 May 2026

ahmed

Location!

10/10

Exceptional

01 May 2026

Mariana

So nice and comfortable, perfect location

Friends_and_family Family

10/10

Exceptional

01 May 2026

Drew

Location was perfect. Right off the main street and close to everything. Highly recommend the breakfast at the restaurant. Room was very large and bed was comfy.

Friends_and_family Family

10/10

Exceptional

30 Apr 2026

Jon- Julion

Great

10/10

Exceptional

29 Apr 2026

LUIS

El lugar es perfecto, la ubicacion es excelente y las habitaciones muy lindas pero tuvimos un incidente en la recepcion el dia que llegamos estaba lloviendo y le pedi una sombrilla a la chica de la recepcion (eran las 5 pm y no le pedi su nombre) y me dijo que no tenian, y a los 5 minutos un chico japanes le pidió una sombrilla y se la dio, yo le volvi a pedir y me dijo otra vez que no tenia, otra chica japonesa le pidio una sombrilla y se la dio a ella, le volvi a pedir una sombrilla y me dijo que era la ultima, una pena que un hotel tan lindo no tenga más control con su personal, fue muy desagradable.

8/10

Excellent

28 Apr 2026

michael

The room lighting was quite dim, even with all lights turned on, which made it difficult to get ready, pack, and manage tasks with a child. Aside from that, the location was convenient and the staff were helpful and accommodating.

Friends_and_family Family

8/10

Excellent

28 Apr 2026

Fen

The staff was really nice and the property was beautiful. I appreciate the modern touches &the beautiful lounge.

I do wish there were more lighting in the room. The hotel has a dark theme and the rooms are dimly lit. It was hard to see how my make up was even using the little lighted face mirror.

Our toilet room didn't have a vent. Maybe this is not required here.

The room we had was quite cramped. They had a large cushy chair that was too big for the small space.

Overall, the hotel was convenient to local sights and transportation. There are lots of restaurants and conveniences nearby. I would stay again but in a bigger room.

Partner

2/10

Poor

27 Apr 2026

Harjot

By far the worst hotel I stayed at in Osaka! The rooms were absolutely disgusting, the walls were stained, the floors were not sweeped, the bathroom was unbearable, and the bedding was beyond acceptable. The room was also quite small which didn’t help the situation. Despite asking hotel staff for a full clean the next day when housekeeping come, they didn’t clean anything, just folded the towels and made the bed. The reception staff were polite, but honestly the rooms and cleanliness is awful, they just use pictures of the lobby to catch people’s attention. Don’t recommend at all!

8/10

Excellent

23 Apr 2026

Kevin

The rooms are tiny, but clean. The staff was friendly and helpful. The hotel was very dark, poorly lit throughout, I guess it was part of the theme of the property. Breakfast was okay, but you sometimes had to wait for a seat.

Family

8/10

Excellent

18 Apr 2026

Minh-Ha

Excellent location for shopping and food places. Room has washer/dryer which is wonderful. Room is small as expected in a desirable location. Only drawback is room is extremely dark. Has a movie theater vibe where you can’t see a thing. Had to use my phone’s light to look around. Wish they would put more lighting in room.

Partner

8/10

Excellent

17 Apr 2026

Nhat

We stayed in a cozy double-king single bedroom with a lovely view of the surrounding city in Namba.

The room and bathroom were kept very clean, with a basic but functional bathroom area featuring a full shower, a tub, and a separate toilet.

The design of the room was quite dark, which made it a little tricky to put on makeup in the morning since the dark walls absorbed most of the light. The vanity mirror was positioned in a way that made it a bit awkward to get ready, and having a full-length mirror would have made changing clothes much easier.

The breakfast was truly delightful, offering a well-balanced selection of Japanese and Western cuisines.

While it took us a little time to figure out how to operate the laundry machine in the room, having it there was incredibly convenient.

The staff were exceptionally friendly and patient, making our stay even more enjoyable.

4/10

Poor

15 Apr 2026

Jessica

The location is excellent for travelers - across the street, then five minutes walk to the Dontonbori area. A group of four we booked two rooms. Unfortunately the hotel is very dark and will absolutely ruin your vacation mood. The room was clean but so dark that you barely see yourself in the mirrors. The breakfast buffet items were not refreshed as the morning progressed. Asking for minimal items was met with a firm “NO WE CANNOT.” Staff were not accommodating of ANYTHING asked for. The washing machine/dryer combo was a thoughtful addition to our room type but each cycle took 4.5 hours to complete.
Your base hotel makes a difference in your overall experience in a city. After the first night we wanted out of Osaka. Mainly because of Mercure Tokyu Stay Namba.

Friends

8/10

Excellent

12 Apr 2026

Rick

Breakfast was spectacular. Great location. Nice property. Rooms very nice but very dark. Beds nice. In room washer/dryer great but ours broke…but was repaired.

8/10

Excellent

12 Apr 2026

Ziad

Other than the dim lighting, it’s an great hotel in an excellent location

Family_with_children

8/10

Excellent

10 Apr 2026

Lauren

Our room was spacious and clean. The room is dark but there were enough lights for us and this fit the “Osaka” vibe. The staff were friendly and helpful when transferring our luggage. We did not eat at the restaurant but the menu looked good. There is a pool table and a clean looking workout room.

Friends_and_family Family

6/10

Pleasant

09 Apr 2026

Taylor

We had paid for breakfast each day with last entry being 9:30 with 10am close. We came down at 9:20 and there was no coffee, no orange juice, no croissants very very limited and the staff started packing up around us with still 25 mins to go. Hotel very dark as well

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