Name: Henn Na Hotel Osaka Namba
Address: Nishishinsaibashi, 2-10-16, Osaka, 5420086, JP

10/10

Exceptional

06 Jul 2026

Tim

The room was clean and spacious for the price I paid. Good value for money. The location was also great

Partner

8/10

Excellent

26 Jun 2026

Meredith

The room was an adequate size. Human staff available easily when needed. Room was clean but dated. Robot in room didn’t work. Very convenient location.

Partner

8/10

Excellent

12 Apr 2026

JASKARANJEET

Clean room, great stay.
Only caveat was the sink being inside the bedroom near the beds. Though it’s common for Japanese hotels to have the sink outside, it was unusual that it was not near the toilet room.

Friends_and_family Friends

8/10

Excellent

02 Apr 2026

Alannah

The dinosaur reception staff were definitely the highlight of the trip. Rooms are small which is to be expected but were very clean with opening windows.

10/10

Exceptional

16 Feb 2026

Jonathan

Clean and comfortable room with great guest facilities in ground floor - laundry & ice with cups.

Friends_and_family Friends

8/10

Excellent

07 Feb 2026

Marzina

The self check-in process and \"dinosaur staff\" were the main highlights.

6/10

Pleasant

18 Jan 2026

Jemimah

Henn na Hotel is located in a very convenient area walking distance from dotonbori where there is many food and shopping options. The check in and check out process is super efficient and the room was decently sized. However I have to give this three stars because the pillows at this hotel was just unacceptable. It was lumpy and this made it hard to sleep. Similarly, the bed was very thin and the comforter was more like a blanket. This affected my quality of sleep throughout my stay at Henn Na.

Leisure Partner

8/10

Excellent

18 Jan 2026

Emma

Fun experience

8/10

Excellent

12 Jan 2026

Paul

Love that it was so centrally located. The fact that we didn’t have any front desk person allowed us to move at our pace. The dinosaurs who greeted us was hilarious and a very cool touch. The rooms were small, but they were clean and functional. Perfect for budget travel

Friends_and_family Family

10/10

Exceptional

16 Dec 2025

Isabelle

Clean and easy to check in.

Leisure Family

10/10

Exceptional

14 Dec 2025

Melissa

Amazing location! We really loved this neighborhood; it’s fun and edgy, and super close to Dotonbori. We had our luggage shipped here from Tokyo, and that worked well. The dinosaurs at check-in were a hoot.
The rooms are small but normal for a Japanese hotel at this price point, and everything was clean.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Vivienne

No customer service.

10/10

Exceptional

07 Dec 2025

Kieffer

Overall we had a pleasant stay. The height of our stay was that the staff Sok made sure that our heater worked properly. It's very cold in December and my wife and I were very comfortable when we went back. The amenities were amazing and we hope to return here in the future. Definitely a must stay!

Leisure Family

10/10

Exceptional

05 Dec 2025

Kieffer

Great room super clean and well rounded amenities. Staff was also great responds fast and easy to converse.

Leisure Family

10/10

Exceptional

15 Nov 2025

Jessica

Room is pretty good, a bit small but efficient in utilising every space, comfortable

Friends_and_family Family

6/10

Pleasant

15 Nov 2025

Jennifer

Room set up was a little odd, the sink was in the main room and shower was a little odd of a set up. The fire alarms also went off in the middle of the night which scared us, but it ended up being a false alarm.

Leisure Family

8/10

Excellent

13 Nov 2025

Jarvis

Rooms are clean, quiet and comfortable. Extra pillows were available on request and the onsite laundry was extremely handy. They have a vacuum sealer for shrinking down clothing/stuffed animals but did not use it.

Rooms were cleaned frequently and staff were excellent. The location is also great (I recommend the pizza place nearby if you’re tired and want something close and tasty).

My only complaint keeping me from giving a 5 star is the rooms are getting a little dated/worn. Marks on the walls and frays on the carpet. It didn’t affect our stay and it’s just a minor issue in my part.

Leisure Partner

10/10

Exceptional

03 Nov 2025

sergio

I recommend this Hotel

10/10

Exceptional

02 Nov 2025

Kurtt

Interesting concept to have the animatronic velociraptors as concierge. It worked just fine and was a fun story to tell afterward. The hotel otherwise is quite clean and in an excellent location, otherwise pretty unremarkable. I would stay with my kids again, it was fun! The area around the hotel has lots of amazing food and entertainment options.

Leisure Family

10/10

Exceptional

31 Oct 2025

Erin

The only this would be that the r smoking area is right a the entrance so anytime you exit or enter you can smell cigarettes. Also they did not give up and new glass for the 5 days we were there. They came and cleaned the room, gave us new towels but never gave us any new glasses

Leisure Friends

6/10

Pleasant

30 Oct 2025

shelley

In a good location. Overall the amenities were poor compared to other similar priced and classed hotels in Japan. Prices for items such as laundry were almost double the cost of other hotels. Space in room could be used more efficiently. Bed was comfortable. For a 1-2 night stay and if the price is right, as mentioned, location is convenient but I would not recommend beyond a 2 night stay.

Partner

10/10

Exceptional

10 Oct 2025

William

Great staff, they’re very friendly and helpful. AC is powerful, which I’m thankful for. Beds are comfortable

Leisure Friends

6/10

Pleasant

28 Sep 2025

Clément

Not cosy. The view of the building next door, less than a metre from the window. No light in the room during the day.

Friends_and_family Friends

10/10

Exceptional

21 Sep 2025

Diego

Very nice property with fun quirks! Location was super close to Dotonbori & The train station. Very affordable as well. Would stay here again.

Leisure Friends

10/10

Exceptional

20 Sep 2025

Mathilde Mågård

Great place

Great place and amazing location. Loved the check-in

Partner

10/10

Exceptional

11 Sep 2025

Richard

Dinosaurs!

Robot dinosaurs at check in !
Good hotel, central to action in Dotombori and Namba. Laundry onsite but also across street (cheaper). Lots of eating and shopping around but quiet inside hotel.

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Jamie

Busy area so expect a little noise at night. Robot dinosaurs were very welcoming. In room robot was confusing and not worth the extra cost. Breakfast offered by a joined cafe was ok. Cooked breakfast with a selection of pastries to add to your meal.

Leisure Family

2/10

Poor

29 Jul 2025

Yuhei

何度もフロントに電話することになりイライラした

なんかマニュアルか何か作ったら？

Partner

10/10

Exceptional

10 Jul 2025

Maylanie

Easy and quick to check in, the free baggage storage is definitely a plus

Leisure Friends

8/10

Excellent

02 Jul 2025

Ka Hoo

Hotel is located in the middle of 2 stations (i.e. Namba & Shinsaibashi), which is very convenient.
While the hotel is known for its \"self service\" arrangement, which there is no staff around the check-in area. However, the checkin and checkout processes are fullly automated and very smooth. However, if you look for a place with \"service\", this may not be a place that you should choose.
The room is spacious and comfortable.
Overall, it is a good stay with reasonable price in a large city like Osaka

Leisure Self

8/10

Excellent

02 Jun 2025

Tim

Close to shopping area and public transportation

Leisure Partner

6/10

Pleasant

31 May 2025

Marie-Claude

The experience is unique but the breakfast needs some improvement. Perhaps a buffet style would be more appropriate.

Leisure Partner

10/10

Exceptional

03 May 2025

Nhuy

fully automated. has supplies if you need any.

Leisure Partner

4/10

Poor

01 May 2025

Lesley

The velociraptors were not realistic. They were not AI enabled. They were poly pre-scripted, like a tape recorder from the 1980s. Terribly disappointing. The whole area of the hotel is bad smelling, very noisy, and the drunk people vomit and party loudly until 0500! On Sunday morning a heavy metal / rap concert occurred on the hotel grounds. 2/10- would not recommend to a friend. Downtown Osaka (Namba/Dotonbori) is a good town for young people who like to party. Kind of awful for families and mature adults. The shopping mall underground near Namba station is nice (for youth and skinny/petite adults). If you have shellfish allergies, avoid the city centre of Osaka at all costs. The air will make you quite sick. The rest of Japan (including Tokyo) seems to have better ventilation / air, but Osaka is dirty, smoggy, smoky, and lowkey gross. We loved Narita, Tokyo, Sapporo, Nagano, Hakone, Gora, Takamatsu, and Okinawa. Osaka sucked.

Leisure Family

8/10

Excellent

27 Apr 2025

James

Henn na Hotel is a fun experience with quirky “add ons” that simply add to the charm. It is a more traditional Japanese inn experience (small rooms) in a very busy area by Dotonbori, but is very quiet at night while in the room.

Leisure Family

10/10

Exceptional

22 Apr 2025

Samuel

Its location is very unassuming but incredibly close and lively alongside the bustle of night time Osaka, Dotonbori, and a little ways away from Namba. Would definitely recommend to avid urban adventurers and people looking for more of the Japan nightlife.

Leisure Family

10/10

Exceptional

16 Apr 2025

Chris

We loved the location and the novelty of the dinosaur staff and robot assistant. The stay was exactly what we hoped for!

Leisure Partner

10/10

Exceptional

12 Apr 2025

Laurie

The dinosaur check-in would have been cool, but just called staff. The only thing the robot in the room did was sing and dance, which was cute, but I thought it might do something more useful. The room was clean and well-maintained. The area was lively and had lots of options for shopping.

Leisure Family

10/10

Exceptional

31 Mar 2025

DAISY

This area was perfect. Within a few minutes you're in Dotonbori.

10/10

Exceptional

31 Mar 2025

Robin

Such a quirky hotel in a good way. I really like the convenience of the location near shopping, food and entertainment. I appreciate that they provide clean towels even when you don’t ask for cleaning service. I would definitely stay here again.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Matthew

Great location.

Great location.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2025

Taylor

Wonderful hotel, and the best front desk staff ever

Partner

4/10

Poor

12 Mar 2025

Arlene

Animal robots greeting you is so cool

Leisure Family

10/10

Exceptional

21 Jan 2025

SeungYeon

It was great the dinosaurs were so cute and i liked your rooms
But i think it would be better let toothpaste amd toothbrush take from the 1st floor because we felt little uncomfortable with it
There were no toothpaste in the 1st floor! Any way i loved your service thx you

Friends_and_family Friends

6/10

Pleasant

20 Jan 2025

Arvin

Close to restaurants.

Leisure Friends

6/10

Pleasant

14 Jan 2025

Tina

Good location but room too small

Hotel room was very small. Space is quite limited. There is a little rack to hang our clothes and that’s it for storage. Sink is in the bedroom. Bathroom was small but clean. We had to move our small suitcases to make space while walking around. Room is clean although our coffee cups were never cleaned during our 4-night stay. upside is the price and the location.

Partner

6/10

Pleasant

09 Dec 2024

danielle

Bed was hard as a rock would've preferred a futon by far

Leisure

8/10

Excellent

07 Dec 2024

Pui Lam

Close to shops

Leisure Family

4/10

Poor

22 Nov 2024

elizabeth

This property is in an excellent location but the hotel room was shockingly small and not sufficiently clean. The bathrooms was split into three sections: the toilet room, shower room and the sink is in the bedroom. I would not stay here again nor would I recommend it unless you're okay staying in tiny quarters.

Leisure Friends

10/10

Exceptional

09 Nov 2024

Roma

This was such a fun part of our trip in the middle of a lively neighborhood in Osaka. Safe, convenient, and clean. Loved seeing the dinosaurs behind the counter dressed up for Halloween!!

10/10

Exceptional

08 Nov 2024

Hannah

Great location, just a few mins walk from Dotonbori but in a peaceful and quiet street. Hotel had plenty of amenities and the room layout is nice and spacious for Japan

Leisure Partner

6/10

Pleasant

03 Nov 2024

Scott

Good compact space, but only one pillow provided, no pen and paper, not enough towel racks, inconvenient clothes rack location. Also, noisy neighborhood at night, construction.

Leisure

10/10

Exceptional

01 Nov 2024

katherine

Great location less then a 5 minute walk to dontonbori, the rooms are spacious and clean, had a full japanese style bathroom including shower stool and deep bath which was very welcome after long tiring day.

My only gripe was the lack of streets signs or a way to call a cab when heading to the Shin Osaka station, uber and google get confused on the tiny streets and with no markers it made it impossible to get an uber.

The proximity to the station was great though, the only downside is that there were no lifts near the exit and having to haul a big suitcase up 4 flights of subway stairs is a pain in the backside.

Would stay at this hotel again, the robots were cute too the dinosaurs were dressed for halloween.

Leisure Partner

4/10

Poor

01 Nov 2024

Rapunchel

Proximity wise to Dotonburi - it’s great! However, this hotel only has one thin pillow for each guest!! Bed wasn’t comfortable too. When we requested for extra pillows so at least each guest can have 2, the front desk said they don’t have extras. When I left a comment/suggestion to the hotel via email/online - they were so rude and gave me lame excuses. They even said that the hotel is meant for business only (not really sure what that’s supposed to mean) and having 2 pillows is not something that should be expected by guests!

Leisure Friends

8/10

Excellent

30 Oct 2024

Joseph

The area is vibrant and fun. Everything was clean, but we booked a super small space.

Leisure Partner

10/10

Exceptional

29 Oct 2024

Marius

Quiet area, close to transportation. Very clean.
Interesting check in and out entertainment show by the robots.

Leisure Family

8/10

Excellent

26 Oct 2024

Reiko

The concept is cute but the robots don’t really work. The dinosaurs that greet you are fun but the self-check in machines required an actual staff member to walk you through the process (because the passport scans weren’t working). This caused check-in to take longer than it should have. The robot in our room wouldn’t respond to our voice-actions the directions instructed us to use so we didn’t use it at all. Yet it still chirped and said a greeting in Japanese in the wee hours of the morning, waking us up unexpectedly @5 am. Suitcase lockers were super helpful & location is great. The area felt safe even though it was bustling late into the night. Beds were comfy & amenities pretty good although I wish hot coffee was an option (they only have green tea).

Leisure Family

8/10

Excellent

17 Oct 2024

Justyna

Great location, so close to Dotonbori. Lots of shopping and food choices.

Leisure Family

8/10

Excellent

17 Oct 2024

Fiona

The property was very lovely. Initially when we arrived, the kiosk was only in Japanese, which was very strange as I ensured that they had English. When I rang the bell for a staff, she “confirmed” that there’s no English in this hotel. Side note, unfortunately for us, the wifi was not working at the hotel for the day, which is out of their control. The following day however, the kiosk finally showed a sign to translate into English (and a few other ones). Unsure whether or not this is due to the wifi working again.

Other than this initial blip, everything went smoothly. The rooms were small but I think it’s still bigger than some others in Osaka, and it was a good price. The location made it totally worth it! Super close to the famous Dotonburi with tons of snack stalls, restaurants, and shops. And the breakfast place 512& in front of the hotel is absolutely fantastic for those looking for a sit down breakfast - best French toast I’ve had.

Only other thing that might’ve lost the 5 star rating for me is not having the delivery service at the hotel. The family mart the hotel recommended didn’t have the delivery service available and I didn’t get a chance to check out the Lawson in the area. Yamato at Namba was around the corner so I just went there since I had to go there anyway. Luckily Osaka was the first city I went to on my trip so my suitcases were quite light. But the road conditions were not perfect so I can see it being a challenge for those who had more things.

Leisure Partner

10/10

Exceptional

14 Oct 2024

Joseph

Busy area, but great hotel and convenience of being close to a lot of bars and restaurants

10/10

Exceptional

11 Oct 2024

Aimee

The robots at checkin and checkout were easy to use, as was the no staff baggage storage after checkout

Leisure Family

10/10

Exceptional

10 Oct 2024

Cormac

Staff were very helpful. Room was clean. No complaints

Leisure Partner

10/10

Exceptional

08 Oct 2024

Micheal

Really great location and easy access. Clean rooms and comfortable stay!

Leisure Friends

10/10

Exceptional

06 Oct 2024

Reynaldy

Great room and location.

Leisure Partner

10/10

Exceptional

25 Sep 2024

Alexander

The animatronic raptors during check in was a fun process! I'd seen some other reviewers say they had problems with the check-in, but mine went smoothly. The room was pretty quiet and very clean. It was in a very central location which made it convenient to get lots of places

Self

10/10

Exceptional

23 Sep 2024

Alessio Bruno

Tutto perfetto

Leisure Partner

8/10

Excellent

13 Sep 2024

James

A good hotel for a great price in a superb location as a tourist in Osaka. Make sure you book the larger room like we did, as for two people even this was on the small side. Also would advise making sure you book the correct Hen Na hotel in Osaka (we accidentally arrived at the wrong one up the road). Check in was a bit of a pain with the self check in only allowing you to write on the screen rather than type for inputting your details, and was not good at recognising English characters. Only saw the two robots behind the check in desk. I booked this as ‘the robot hotel’ and was slightly disappointed by the lack of robots. As a hotel though it was very good and reasonable!

Leisure Partner

8/10

Excellent

11 Sep 2024

Chiu-Jung

Good location

The hotel is in a convenient location with many shopping districts nearby. But the pillow was really uncomfortable, so I didn't sleep well.

Friends_and_family Family

10/10

Exceptional

10 Sep 2024

Miranda

Great hotel. Very clean and comfy. Love the dinos

Leisure Self

10/10

Exceptional

01 Sep 2024

Michelina

Fun being welcomed by robots

10/10

Exceptional

27 Aug 2024

Xiaoming

I like the hotel location very much. And also like the reception area as well.

Leisure Family

8/10

Excellent

20 Aug 2024

Verified traveler

Location convenient for quite a number of famous sightseeing destinations and transportation within 15-20 min walk.

Friends_and_family Family

10/10

Exceptional

14 Aug 2024

Stanley

A short walk to Dotomburi but not so close to the noise. I would recommend to friends and visit again.

Leisure Family_with_children

10/10

Exceptional

27 Jul 2024

owen

Decent place in downtown Osaka

Leisure Family_with_children

10/10

Exceptional

22 Jul 2024

Ellie Joyce

Excellent service

Leisure Family_with_children

10/10

Exceptional

17 Jul 2024

Juan

Very highly recommended

This is one of the best place that I stayed.
Excellent Location. EXCELENTE environment. Excellent service. Friendly professional level.
I highly recommend.
Juan/ Vanessa, from New York City.

Partner

6/10

Pleasant

24 Jun 2024

Mei Fong

-it's very close to Dotonbori

*room is super small, not much space, we booked the room for 2 but we think it's only enough for one person

Leisure Friends

8/10

Excellent

24 Jun 2024

Kit

Close to metro station and tourist attractions.

Leisure Family

10/10

Exceptional

22 Jun 2024

Staci

Great stay

Room was nice and clean in a great location with easy access to several train lines and great food!

Friends_and_family Friends

8/10

Excellent

03 Jun 2024

Carolyne

Great property and the staff were super attentive and lovely. Only issue we found was that the toilet did seem to smell, not enough to put us off. Definitely great property and would definitely book again.

Leisure Partner

10/10

Exceptional

31 May 2024

Chunxiao

Great location.

10/10

Exceptional

20 May 2024

Cara

とても快適でした。
アメニティも良かったです。

Leisure Friends

10/10

Exceptional

19 May 2024

Ian

Surprisingly good

Quite a busy area, and on a Friday and Saturday I thought I was going to need ear plugs, but ended up sleeping well both nights.
Dinosaurs are a bit of fun, and will make you laugh at least once.

Self

10/10

Exceptional

15 May 2024

Jaret

Location was very convenient, within 5 min walking distance has you covered with multiple restaurants, misc shops, and the train station. Rooms were spacious and clean. And the staff were very attentive and helpful.

Leisure Self

10/10

Exceptional

13 May 2024

Jaime

Easy check in and out, great staff and shops within walking distance.

Leisure Family

10/10

Exceptional

13 May 2024

Maria

Very courteous staff.😃

10/10

Exceptional

22 Apr 2024

Loretta

Good location, easy access and convenient

Friends_and_family Family

10/10

Exceptional

12 Apr 2024

Rachelle

Best location friendly and Helpful staff best service.

8/10

Excellent

11 Apr 2024

Yu Meng

No staff but cool dinosaur greeting you. Conveniently located.

Leisure Partner

8/10

Excellent

07 Apr 2024

Aaron

Clean room, bed was comfortable. And the robots are a fun gimmick. Small room (think business hotel).

Leisure Family

10/10

Exceptional

31 Mar 2024

Leight Anne

Great hotel! Loved the robot dinos in the front and its nice how theres also human staff when needed. Clean and neighborhood is close to many restaurants, shops, and the shopping street. Recommend!

Leisure Family

6/10

Pleasant

27 Mar 2024

Marc

Ok hotel. Temperature cobtrol of the room wasn't great. It was either hot or cold no middle.

There was some dust accumulation here and there in the room and the pillows where not so confortable. We had to ask for another one.

The shower was ok but not suited for western people

Staff was very helfull and polite.

Leisure Friends

10/10

Exceptional

27 Mar 2024

Anna

Excellent location, a lot of dining and shopping all around hotel. The room is on the smaller side so don’t bring too much luggage.

Leisure Partner

8/10

Excellent

22 Mar 2024

Sarah

Overall enjoyed the stay and in a good location.

10/10

Exceptional

09 Mar 2024

Jaime

You would think it would be a novelty hotel, but it has just as good if not better quality than other hotels in Japan.

A major plus needs to be given for luggage storage locks and containers that you can use before check in. This made the first part of our day infinitely better.

When we got back to the hotel, everything else from the room quality, location and amenities made it even better. Would definitely recommend and plan on staying again in the future.

Leisure Family

8/10

Excellent

17 Jan 2024

Jay

Basic but comfortable hotel in a great location. Our twin room was pretty spacious! Staff are super helpful here.

6/10

Pleasant

30 Dec 2023

Christina

the location is the prime reason to stay here. the hotel is basic, modern looking with all amentities included but the bed and pillows were rock hard. the vent and bedside lights were super dusty.

Leisure Self

10/10

Exceptional

04 Nov 2023

Kelly

Good place, clean and despite its self-service, staff show up real quick for assistance if needed. Walkable distance to both Shinbashi and Namba station, makes it pretty convenient.

Leisure Partner

10/10

Exceptional

25 Oct 2023

Lois

One of the best city hotels I have ever stayed in. The hotel is modern and exceptionally clean. The facilities are fantastic and the staff are excellent. I would very highly recommend this hotel due to the location for shopping, eating, sightseeing and convenient location for public transport links. I will stay here again.

Leisure Family

4/10

Poor

13 Oct 2023

Mersedeh

Hotel located in the good area close to shops, restaurants and night life. Staff were helpful but room were not clean and it was very small in compare with other 6 hotels we stayed in during our trip.Room Service was very poor. Poor facilities as well.
I could stay in the better hotel with the same price.

Leisure Family