New Osaka Hotel Shinsaibashi

Japan , Osaka
Osaka, 1-10-36 Nishishinsaibashi, Chuoh-ku
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100 reviews shown

2/10

Poor

31 Aug 2025

Darryl

Location is the only positive about this hotel.

Staff was decent.

1) the WiFi network is spotty.

2) the hotel uses a physical key to unlock the door. Get with the times and upgrade.

3) the rooms were outdated

I will not stay at this hotel ever again!

Thanks.

8/10

Excellent

29 Jan 2025

Ray

Location was excellent! They were very generous for the renting hot iron. One thing I wished for was Air purifier. Other than that, it was lovely.

Leisure Self

10/10

Exceptional

03 Dec 2024

Fnu

This is a prime location near subway station and prime shopping as well as Dotonburi in Osaka. We had a nice stay and enjoyed the hip-ish neighborhood.

Leisure Family

4/10

Poor

28 Oct 2024

Herb

Very convenient for dining and shopping. Unfortunately the room is run down and the bathroom has mildew and needs to be updated.

Leisure Friends

4/10

Poor

04 Aug 2024

Aree

I don’t like it at all

Leisure Family

8/10

Excellent

15 Jan 2024

LEE WAI

location is good nearby train station, good to shopping. Room cleaning need to upgrade\"dust\" and in the event of an accident,please make announcements in english or mandarin(chinese).

Leisure Family

8/10

Excellent

12 Jan 2024

Rebekka

Thank you for having this place available in the downtown area of Osaka. I am a solo traveler, so the option for the women's only floor was a nice option.

Business_and_leisure Self

10/10

Exceptional

28 Mar 2023

Shuyi

They took in a last minute reservation with no problem and the staff was very friendly.

Leisure Self

8/10

Excellent

17 Dec 2022

Man Ki

Convenient

Leisure Self

10/10

Exceptional

02 Jan 2022

Verified traveler

Very spacious room! Looking forward to staying here again!

Self

8/10

Excellent

22 Dec 2021

Saul

Osaka Trip

I chose this hotel because it was during the days of my trip to Osaka. It was also a reasonable price. Good rooms for the price.

Self

8/10

Excellent

23 Jun 2020

Verified traveler

Amazing location with great staff

Hotels.com messed up the booking. Despite inputting that we were 2 adults and 2 children the app gave us one room. The room was clean, well appointed - and clearly meant for 2 as it had single beds. Mr Kawagoe the manager kindly upgraded us to the only room in the hotel that could sleep 4. I am VERY grateful for this. Most of the rooms in the hotel are only suitable for 2 people so if in doubt book 2! Amazing location on a wonderful street with great places to eat and have coffee. Book directly with the hotel !

Friends_and_family Family

10/10

Exceptional

31 Dec 2019

Mohd

They were very professional and full of integrity in performing their duties. Accommodations provided was very satisfying. Strongly recommend others to stay here in the future. Location was very accessible and close to dotonbori.

Leisure Partner

6/10

Pleasant

13 Nov 2019

Aileen

Liked the location. Close proximity to Tokyo shopping and our needs. Did not like/Unhappy with the cleanliness of the hotel room bathroom. Upon entering the bathroom, the smell was musty and moldy. There was \"black mold\" on the sink between the countertop and sink. Very unclean and disgusting. Very unhealthy for the human body!

Leisure Partner

8/10

Excellent

13 Oct 2019

Unia

staff very friendly and attentive. provided free coffee and cold drinks.

overall good value

Leisure Family_with_children

8/10

Excellent

02 Apr 2019

Verified traveler

Super friendly staff, as expected in \"friendliest city in Japan\". Hotel itself, which includes rooms as well, feels a bit aged, but that is compensated with high cleanliness. Room with two beds was pretty small for the family of 2 with a child. Tight when you put your suitcases in but for the purpose we needed it it worked. Bathroom very clean.
What I found super convenient was the cell phone that comes with the room. This reduced my data bill significantly. It is very very convenient and this kind of service is definitely recommending this hotel.

Leisure Family_with_children

10/10

Exceptional

13 Mar 2019

JOss

Didn’t add one bed for me
When I booking room
You said they will add one bed for me

Friends_and_family Family_with_children

6/10

Pleasant

12 Feb 2019

Verified traveler

Time to refresh the property and room amenity have to refinishing

Leisure Family

10/10

Exceptional

28 Jan 2019

Verified traveler

Very close subway and the staff very nice. I came to this hotel many times.

10/10

Exceptional

28 Jan 2019

Verified traveler

When i came to osaka i like to stay at this hotel because the hotel near transportation and the staff is very nice

10/10

Exceptional

27 Jun 2018

Jerry

Staffs are all very kind and helpful. Will try this hotel in the future when I come back to Japan.

8/10

Excellent

09 Jun 2018

Ben

Excellent location, close to everything yet in a quiet area away from busy traffic and the crowd. Staff is great, breakfast is good, wifi is decent and room is clean. A couple of minor setbacks:

a. The bathroom smells a bit, probably due to the dated toilet bowl.
b. Pillows are small and mattress is not that firm.
c. Room is small, but that's probably should be expended (Japanese standard).

The hotel is already assessed a high rating, which can be further increased if (a) and (b) above are improved.

8/10

Excellent

02 Jun 2018

May Wah Mimi

Good for shopping

Very convenience

Family

8/10

Excellent

03 Apr 2018

Verified traveler

Good location, close to everything. Bed is comfortable. Breakfast is good. Overall good stay for a quick trip to Osaka. Carpet is dirty.

8/10

Excellent

07 Jan 2018

Verified traveler

Will return for stay

There are free beverages such as coffee, tea, grape juice provided from 12pm to 10pm. The room is small but comfy. It is very close to the mtr startion. The only problem is that the air-conditioning, it is so warm that I feel stuffy.

Family

6/10

Pleasant

23 Dec 2017

Meow

Nice arrangement on luggage

The room is small, but it is expected
When we get into the hotel there is hair on the toilet.... feel abit disgusting
There is room for improvement for the staff , not sincere at all
But the backend staff is nice. We take 1 day leave to other city and when we back , they have took our luggage to the room already. Very nice service.

8/10

Excellent

21 Dec 2017

Ariel

New Osaka Hotel Stay

The room was a little old and outdated. Room had a smell of some freshener, but was a little strange. The environmental system wasn't working that well. We were on the 7 th floor and it was very warm in the room. The breakfast buffet was really good and worth the stay. The Hotel is located on a side street and with cell map, not too difficult to find. Location of Hotel was good. Very close to shopping districts. Overall, rate was reasonable, Staff was friendly, location is good and breakfast buffet was good. However, room just wasn't comfortable.

10/10

Exceptional

12 Dec 2017

Verified traveler

new hotel osaka valuable for money

valuable for money, good location, very happy with new hotel osaka

Family

8/10

Excellent

08 Dec 2017

Verified traveler

Central, hip hotel

Located in the centre of Amerikamura, it's a great place to stay in to explore hip Osaka.
Lovely staff, reasonably priced, perfectly adequate without being at all fancy.

Partner

8/10

Excellent

06 Nov 2017

Elsie

Close to shopping area and subway station

Had an enjoyable stay. The staff were very helpful. Breakfast were also good and yummy.

10/10

Exceptional

17 Oct 2017

Venus

Convenient location and friendly staff. Good value for the price.

6/10

Pleasant

10 Oct 2017

Verified traveler

Location was great being close to subway, restaurants and shopping. There is a TV, but only pay-per-view. Also, A/C was not working. Breakfast was reasonably-priced.

10/10

Exceptional

30 Sep 2017

mr big

Excellent, professional, clean, great staff+food

Really great job, great all round, great staff
the breakfast is awesome. quite alot of choices, including eggs, hammy bacon slices, coffee, grape and orange juices, bread and croissant selection and toasting oven. butter+strawberry jam
salads, tomatos, fruit
coffees, tea and juice available all day - awesome!
well maintained for its non-new age - I cant tell how old, probably 10-20 years if I had to guess. very good condition.
aircon made a bit of noise when going to sleep coz its on 24/7 I suppose. too tired to notice it much.
shower and toiletries and toilet are great.
walls are a little thin - you can hear kids yelling at their mother if they're nearby.
But I love this hotel. awesome location of course too!
they ask you to hand in key each time you leave, but they return it very quick each time you return - its good system.
I would love to return here! Great job!

6/10

Pleasant

14 Sep 2017

Donna

Good location and staff; room lacking

The staff were very helpful and location was excellent. Breakfast was good value. The room however was not as good. We have been travelling for 2 weeks in Japan and the bed was very small even by Japanese standards in our opinion. There was also an odour coming from the bathroom. When we noticed the air freshener bottle in the room on arrival we should have been concerned but didn't say anything. Wifi was also slow in the room but good in the lobby.

8/10

Excellent

14 Sep 2017

Verified traveler

Reasonable hotel near shopping and transportation

We stayed for two nights. Rooms are comfortable and clean. Bathroom was good size and quite functional. Room amenities (AC, Wi-Fi) all worked well. Staff were friendly and helpful. However, the lobby was small and like hallways had a worn look. Throw rugs outside elevators were old and stained, giving a negative appeal.

6/10

Pleasant

01 Sep 2017

Neil

Close To Transport & Tourist Attatractions

Nice Hotel. Transport service at front door, close to city centre & tourist attractions.

6/10

Pleasant

06 Jul 2017

Denise

Well positioned hotel.

Breakfast was included. Was buffet and very good. Staff very helpful.

10/10

Exceptional

30 Jun 2017

moh

Small room but super location and close to all ame

Small room but otherwise super great hotel and close to all amenities.

8/10

Excellent

29 Jun 2017

josi

Nice. Like all kapan. Clean and ordered

Everything just fine.
Good connections. Nice people. Priced right.

8/10

Excellent

25 Jun 2017

David

Great area. Room was very basic.

8/10

Excellent

25 Apr 2017

Mary

Room size

The room is bigger than what I have expected for a single room

Location is also very good

8/10

Excellent

20 Apr 2017

Verified traveler

Comfortable hotel but bit old. Good location and excellent service.

Partner

8/10

Excellent

18 Apr 2017

Annie

good location and breakfast

Breakfast was very good. Room size is acceptable. Staff is very friendly and polite. Near to subway station. There is a Shinsaibashi shopping arcade in less than 10 mins walk.

10/10

Exceptional

10 Mar 2017

Matthew

A great budget hotel in a fun area of Osaka

This hotel has a great location if you want to hit the bars and clubs n the Shinsaibashi area. Additionally, its close to multiple train stations and some of the best food in Osaka. The hotel itself is a little cluttered, but the staff was kind and helpful.

8/10

Excellent

27 Dec 2016

Verified traveler

New Osaka Hotel

I made a reservation 7 months ago but forgot requested for a non-smoking room. I made a change request later but when I arrived they gave me a smoking room. However they changed a non-smoking room for me next day. Staff were nice and accommodating. Close to metro station within walking distance and Shinsaibashi shopping area.

Family

8/10

Excellent

18 Nov 2016

Bak Heng

Location

Perfect location

Partner

8/10

Excellent

06 Nov 2016

Maria Rosa

Good location

Most of the front desk staff were helpful, even if many of them speak little English. One of the female front desk staff was particularly helpful. I asked her to make a reservation at a restaurant in Kobe, and she followed through until she was able to connect with the restaurant. The breakfast was adequate, although the menu didn't vary much in the six days we stayed. The rooms were small, but clean. I had difficulty figuring out the air conditioner's remote controller as everything was in Japanese; the front desk staff came to my room a couple of times to patiently walk me through the different functions.

Family

10/10

Exceptional

17 Sep 2016

Ryan

recommended hotel

Very friendly and accomodating staff's.. We are really happy in our stay.

Family

10/10

Exceptional

23 Jul 2016

Apinita

Convenient location and great service!

We had a great stay here at this small warmly and friendly hotel. Best location as it's only 10 mins walk to Dontonbori and only a step to subway Shinsaibashi. The hotel provided great breakfast and free drinks.

Family

6/10

Pleasant

08 Jul 2016

May

Good location

Easy to find, good for shopping, but the room is old decoration.

8/10

Excellent

07 May 2016

Verified traveler

The hotel is located in a back alleyway, conveniently close to the Shinsaibashi subway station, which made it relatively easy to find. From check-in to check-out, the staff were polite and accommodating. The double room we had was small by Western standards, but normal by Japanese standards (we could fit our two carry-on suitcases in the room and could move around comfortably - travelers with more than two larger suitcases could have a more difficult time). Both the room and bathroom were clean and in good shape. The bed was pretty hard though. One thing I noted was the relative lack of outlets compared to the other Japanese hotels I stayed at - this room only had 2 outlets although they did provide a power strip. The free wifi was fine, we did not test the wired connection in the room. FYI, the TV only has Japanese channels. AC is provided by a wall mounted unit which was adequate in the late spring/early summer weather. Our room had a small balcony although you could not go out onto it and there wasn't much of a view (our room overlooked another apartment building). It was an easy 5-10min walk to the Shinsaibashi shopping area and Dotonbori, close enough to enjoy the action yet removed enough which made for a restful night. We did not make use of the breakfast so I cannot comment on its quality. Overall, we had a pleasant stay at this hotel.

Family

8/10

Excellent

25 Apr 2016

Verified traveler

Close to great shopping.

Great service but the room is too small for a family of four.

6/10

Pleasant

23 Apr 2016

tzeli

Old hotel using conventional room keys

Rooms keys are required to be returned to the receptionist everytime when leaving hotel.

Room interior old. Not to put high expectations on the pillows and mattress.

The breakfast provided is not too bad. But, you are required to choose breakfast time of 07:00hrs to 08:30hrs or 08:30hrs to 10:00hrs upon checkin for whatever reasons.

My encounter of the lady receiptionist with not so welcome face (first time experiencing not so friendly welcome in japan hotels) when i check in. However, the rest of the staff are ok and can speak english.

The hotel is very near to the metro and also the convenient store. (Short walking distance)

2/10

Poor

10 Apr 2016

Verified traveler

faul smell in the room

Shinsaibashi exit 8 - too many steps to go up, Faul smell overall in the whole hotel, dirty walls and carpet floors, low hot water pressure. too small room to open up even a small suitcase.

8/10

Excellent

30 Dec 2015

Irene

Location is good close to train station and close to the shopping area.

8/10

Excellent

22 Dec 2015

Dr Edward

Is near d subway n shopping area

Family

8/10

Excellent

09 Nov 2015

Verified traveler

relatively expensive but reasonable.

nowadays, Osaka hotel availability is so bad, full of tourists everyday. so the price is relatively higher than the past years. i can understand the situation but if you have no strong intention to stay the heart of city area, check Kobe or some satellite cities.

10/10

Exceptional

03 Nov 2015

YUENSHAN

Fantastic hotel

Great location. Very polite and helpful staffs. Clean room. The size is not too small (I booked semi-double for two persons).
Shopping and food are 1 min away. Very fantastic!

Partner

10/10

Exceptional

23 Oct 2015

Verified traveler

Nice hotel very close to Shinsaibashi station

Very convenient location, just take 2 minutes from exit 7 from Shinsaibashi station.
Bed is too small and a bit crowded for couple but the room rate is pretty low so it is acceptable.
Free bath salt for customers to enjoy bath tub inside the room which is unexpected, and quite impressive.
Overall it is worthy to reserve this hotel and the staff there are really nice and helpful!!

2/10

Poor

29 Sep 2015

mika

Too small for us

I went there with my kids(10&14 year) but our room has only one semi double bed. We couldn't sleep there so we have to pay additional room fee.

8/10

Excellent

04 Sep 2015

King Shing

Good, but not easy to find for me without google map.

8/10

Excellent

21 Jul 2015

Annette

Loved the location of this Motel. For us it was just right.. price, location, comfort.
Rooms are a little small but no more smaller than the other motel rooms we stayed in while travelling Japan. I would stay here again.

Family

6/10

Pleasant

08 Jun 2015

Small room

I booked a room for 3 nights for two adults and two child. From the hotel photo, I don't expect the room was so small with two twin bed (I guess about 3.5 feet each). The twin bed size was very small, which I need to fit 4 person. Anyway, the plus point is breakfast was provided in this booking and we can fill up our stomach at early morning before starting our trip. Overall this hotel is good for budget trip and just for sleeping. If you plan to stay longer hours in hotel, please don't book this!

Family

10/10

Exceptional

29 May 2015

Verified traveler

Good choice hotel for price

Convenient location and room is good as well. Only issue is that there is no free mineral water which is troublesome.

Partner

8/10

Excellent

18 May 2015

Chanel

Great hotel for solo traveller

Clean, comfortable, great location! Worth the price, would stay again.

10/10

Exceptional

15 May 2015

Verified traveler

hotel location

hotel is very near to subway, 5 minutes walk. within walking distance to Daimaru department store and across the main road is Shinsaibashi shopping and food area. Staffs very helpful and friendly.
Will go back to stay in same hotel and also recommend friends.

Family

10/10

Exceptional

08 Apr 2015

Verified traveler

Close to heart of Shinsaibashi

Smooth check in process. Wasn't hard to locate. Very close to Americamura and once you cross the main street you'll be in Shinsaibashi. So there are always things to do. The room was small but I guess that's the standard in Japan. Amenities are sufficient. The pillow was quite soft and beady on the flipside. When you leave the hotel you need to hand over the key.

10/10

Exceptional

04 Apr 2015

Daizy

good location

I stayed in this hotel with my friend for a night. Good location to walk around shopping area.

8/10

Excellent

30 Mar 2015

tommy

Good location. near train station and shopping

Very small room and not sound proof. Hotel is badly in need of renovation. breakfast variety is limited. However, room rate is reasonable

8/10

Excellent

28 Dec 2014

Affordable hotel near Shinsabashi

Hotel is a little old..but maintained its charm.check in was efficient..however,lobby area is not so spacious.free wifi was a bonus! The wifi was very strong and we felt very happy with this.location was good...within 5 mins to subway.many eateries and mini markets nearby.walking to Shinsaibashi and Dotonbori was a brief 10 mins.

Partner

10/10

Exceptional

24 Dec 2014

ERIC WIJAYA

Very comfortable hotel, great area.

Stay 4 nights , semi double room, bed enough for 2 ppl, but just cant move much, room was clean, reception can speak english well, no coin laundry, free wifi in the room, near family mart and subway (5 min walk) , very comfortable area.

Partner

8/10

Excellent

22 Dec 2014

Verified traveler

Worth a stay

Customer service is excellent. Hotel is located near Shinsaibashi station. Nice toiletries are provided. However, the sound proofing is very bad.

Family

6/10

Pleasant

22 Nov 2014

Verified traveler

nice hotel close to the shopping centres and resta

the hotel staff are courteous. the rooms are clean. i wish there is an english news channel and adult channel for free like the hotels in Europe. the place is quiet and peaceful. it is near a subway station. The people are courteous. There is no difficulty in crossing the streets. You need a GPS capable phone so you can easily find your destination.

8/10

Excellent

17 Nov 2014

ayuens

Nice hotel, high CP.

CLEAN and COMFORTABLE, very close to station
but the canteen is not attractive.

8/10

Excellent

13 Nov 2014

Lim

Good location

Good location

Family

8/10

Excellent

05 Nov 2014

TENG TENG

Great Location, Tidy and Clean Room

First impression upon stepped in the hotel was bad, strong cigarette smell and stuffy lobby, i thought, oh no... how are we going to stay here for 3 nights... But things all turns out very good after we got our room. The room is very tidy and clean, great location and at reasonable price. Will definitely stay at this hotel again if I’m going Osaka. Bed is very very small though..

Partner

6/10

Pleasant

30 Nov 2025

Magnus

Mycket trevlig personal, den bästa frukosten jag ätit i Japan - men rummen är i uppenbart behov av renovering.

Friends_and_family Friends

10/10

Exceptional

29 Jul 2025

Midori

スタッフも親切でとても良かったです。また使いたいと思いました。

女性専用フロアと女性専用のお部屋があったので、そこを利用させてもらいました。

心配りがとても気に入りました。

Family_with_children

8/10

Excellent

20 Jul 2025

Suzuyo

急遽、仕事の関係でこちらのホテルで受付の方が笑顔で丁重に対応して下さいました。また清掃スタッフ

8/10

Excellent

14 Nov 2024

SUNAO

安かったが素泊まりするには良かった。

Leisure Partner

6/10

Pleasant

11 Nov 2024

satoshi

出張

駅から近く、ほぼ寝るだけの出張には丁度良いです。

Business

2/10

Poor

21 Oct 2024

Yuen kwan

酒店太舊，重點只係方便去行街坐地鐵

Leisure Family

10/10

Exceptional

25 Jul 2024

????

NICE

10/10

Exceptional

22 Jul 2024

Rina

観光やショッピングにも移動しやすい立地。
スタッフの方が丁寧！行き届いた清掃とサービス！
女性専用階なのもあり、とても快適に過ごせました。

Business_and_leisure Self

4/10

Poor

02 Jul 2024

Takahisa

部屋の匂い

部屋に入ったときアンモニア臭がして不快だった。

Business

10/10

Exceptional

10 Jun 2024

良かったです！

Leisure

8/10

Excellent

01 May 2024

Verified traveler

ロビーにビールサーバー🍻

お気遣いしていただきありがとうございました。
また利用させて頂きます。

Friends_and_family Friends

4/10

Poor

29 Apr 2024

CHIHARU

部屋のカーペットがシミだらけで、他も汚いような気がして落ち着かなかったです。

Leisure Self

10/10

Exceptional

25 Apr 2024

harkgu

직원들이 친절하고 방이 깨끗했어요

6/10

Pleasant

14 Apr 2024

kimio

外国の宿泊客が多くなった気がする。前にはなかったゴミの散乱が気になる。日本人の私はもう宿泊することはないとおもう。

4/10

Poor

11 Apr 2024

Rickard

Trevligt hotell, men uppfyllde ej kraven.

Lågt betyg då en av kraven jag hade var att det skulle finnas tvättmöjlighet, vilket inte fanns trots att det skulle finnas. Likväl går det inte att använda deras telefon. Utsikt fanns inte alls då nästa byggnads vägg var ungf 2 m ifrån, på 7e våningen fortfarande, vilket blockerade även en hel del ljus. Det var rent och trevligt annars och har säker varit ett högklasshotell en gång i tiden.

Self

8/10

Excellent

07 Mar 2024

AKIRA

駅からも近くて、繁華街までも近くて安いので、良いコスパだと思います。
洗面台の蛇口の水量が少なく、いくら捻っても出なかったのだけが残念です。シャワーは水圧しっかりありました。

Business

10/10

Exceptional

14 Jan 2024

YUEN KWAN

方便