Name: Smile Hotel Osaka Yotsubashi
Address: 1-chome-4-12 Shinmachi Nishi Ward, Osaka, JP

10/10

Exceptional

05 Jul 2026

David Michael

Amazing spot!

10/10

Exceptional

30 Jun 2026

Chad

plenty of space for me. some people will act like the room is \"small\" but I never had issue. even had a big tub. I had a good stay.

Self

10/10

Exceptional

27 Jun 2026

anya

Very clean room with amazing staff. The location was prime for the city and the train stations. Would absolutely stay there again!

Friends

10/10

Exceptional

25 Jun 2026

Phillip

Great staff, great location

Self

6/10

Pleasant

13 Jun 2026

Raul

Everything was okay, but the pillows were really bad. I am not sure if they were the same in all the rooms but the ones we had in ours were like bricks. My neck hurt a little bit every morning. Other than that the Hotel was okay for the price.

Partner

6/10

Pleasant

02 Jun 2026

Marcel Huy

Clean room , friendly staff , convenient to get around. R

Family_with_children

10/10

Exceptional

26 May 2026

Ammar

Professional service

10/10

Exceptional

16 May 2026

Ammar

Excellent Service

10/10

Exceptional

05 May 2026

Florin

The room was clean and spacious. The room has air con, air filter and humidifier, tv etc. The view from 13th floor was amazing. The staff was very friendly and helpful. Underneath the hotel there is a subway which connects to most of the visited places.

Partner

10/10

Exceptional

23 Apr 2026

Jason

The room was clean and tidy and fairly well sized for a Japanese hotel room. The staff were really friendly and helpful.
The location is perfect easy access to the subway line.

Self

10/10

Exceptional

22 Mar 2026

Ryley

Nice room good aircon staff were great and not far from dontonbori

Friends

10/10

Exceptional

10 Feb 2026

Brian

Nice and clean

4/10

Poor

13 Jan 2026

Joshua

I’m giving 2* just because it’s in a great location and close to the train station. They dont clean rooms everyday, just every three days and the room has a vent in the ceiling that never stop throwing air very hard from nowhere. Staff offered me a tape and paper to stop it which I feel was a weird why to try to resolve the issue. My wife, who is pregnant, had to deal with that rough air during all the stay getting her respiratory issues. Will not stay there again if I return to Osaka.

Leisure Family_with_children

8/10

Excellent

24 Nov 2025

Breana

Great location, comfortable room and lovely staff. Allowed us to leave our bags early and post check out. Much appreciated. Great price.

Leisure Partner

6/10

Pleasant

21 Nov 2025

Melody Oil-Ling

Front desk wanted to charge 200 yen for an extra towel.

Partner

10/10

Exceptional

16 Nov 2025

Andrea

Overall, very comfortable. Room lighting was a bit dim. Bed very comfortable. Robes provided were great. Staff was very nice. Good location.

Self

8/10

Excellent

15 Nov 2025

Michael

Clean room, no coffee or body cloth in the rooms

Leisure Partner

8/10

Excellent

14 Nov 2025

Duncan

Very nice room, courteous staff

Leisure Self

10/10

Exceptional

10 Nov 2025

Jana

Room was great and staff were awesome as always.

Friends_and_family Family

10/10

Exceptional

30 Oct 2025

Abigail

Located in a not so crowded neighborhood. Right infront of mcdonalds. There are nearby local restaurant with affordable prices and delicious meal. Near 3 combinies. Near a totoro inspired cafe. Train station is very near. Around 10 -15mins walk to Dotonburi.

Leisure Friends

10/10

Exceptional

21 Oct 2025

Andrew

One of the best locations you could choose. Nearby enough to walk to the subways lines and to walk to the shopping district. Place was nice and clean.

10/10

Exceptional

30 Sep 2025

Alyssa

My partner and I stayed here for 12 nights. The deluxe non-smoking room was small but we made it work. It was clean and the staff was friendly. They spoke some English. We had an issue with our AC in the room and they could not fix it so they moved us to a standard room which was smaller but again, fulfilled our needs. And the refunded the difference. The best thing about the hotel is the location. We are right above a subway station which made transportation very simple. We were also close to Dotonbori, about a 15 minute walk. If we go back to Osaka, I would definitely stay at this hotel again.

Leisure Partner

8/10

Excellent

27 Sep 2025

Tony

Transportation close by the hotel entrance

Leisure Self

6/10

Pleasant

26 Sep 2025

Julie

In comparison to other three-star hotels, I expected better comfort from the rooms. While the staff were nice, the service wasn't as great as other three-star hotels

Partner

10/10

Exceptional

24 Sep 2025

Brenda Lynne

This was the biggest hotel room we stayed in during our trip to Japan and the bed was very comfortable. Very convenient: located right above Yotsubashi Station, 7 min walk to Shinsaibashi, and a 12 min walk to Dotonburi. Staff was friendly and amenities were great.

Leisure Partner

2/10

Poor

21 Sep 2025

Nibras

This must be the worst hotel I have ever stayed in Japan. More importantly, the reception staff are arrogant, rude and unhelpful. Communication was next to impossible as they only speak Japanese but the main problem was their negative, inappropriate, and unhealthy attitude. I have stayed in a number of hotels in Japan before and the reception staff usually go out of their way to help but this hotel was the exception.
I strongly advise you to avoid at all costs - you have been warned.

Leisure Family

10/10

Exceptional

06 Sep 2025

Darwin

Convenient location, room was spacious staff was great!

Leisure

10/10

Exceptional

02 Sep 2025

Emma

Amazing location, really friendly and helpful staff and a great view!

Partner

10/10

Exceptional

01 Sep 2025

luchelle

Very convenient and family friendly

10/10

Exceptional

28 Aug 2025

Donna Mie

First time in Osaka, my husband and I really love the place. It was worth it! We were on the right area around shinsaibashi. Close to the Osaka Metro, transportation was really easy. A lot of shopping malls, 7/11, lawson. Dotonbori is walking distance too. Place was really clean, nice staff and they gave you fresh towels everyday! Thank you, once we will be back in Osaka definitely I’ll stay here again!

Leisure Partner

10/10

Exceptional

21 Aug 2025

SEAN

Hotel is close to subway and walkable to Shinsaibashi/Dontonbori and there’s a 7/11 store around

4/10

Poor

11 Aug 2025

BISHAL

It is near the visiting sites, convenient stores and train stations are also in walking distance. Overall, we had a good time there, will again go there in future.

Partner

8/10

Excellent

07 Aug 2025

Chung

Location right above a subway station. Easy to catch raxi outside hotel. Few minutes walk to Shinsaibashi.

Leisure Partner

6/10

Pleasant

03 Aug 2025

Cora

Great location, works best if you just think of it as a place to lay your head at night.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Colton

It was near Dontonbori, so convenient to go out for the night.

Leisure Friends

10/10

Exceptional

17 Jul 2025

Jules

Thanks for an amazing stay.

Leisure Family

4/10

Poor

15 Jul 2025

Maria

Except for the convenient location and friendly staff, this hotel was a disappointment. It is worn down and tired. Housekeeping in the common areas, notably the lobby area (specifically the dirt in the area between the 2 main doors) and the obviously stained floors of the elevators, lead me to question whether I should cancel my reservation and look for another hotel. The room was tiny, with the bathroom being small as well and dark.

Leisure Partner

8/10

Excellent

01 Jul 2025

Liya

The location is very convenient, 10 meters from the subway exit and 20 meters from the supermarket which opens 24 hours per day. Hotel offers microwave (only one), the only shortcoming I can say is it doesn’t have the laundry you have to walk 5 mins to a coin laundry

Leisure

10/10

Exceptional

31 May 2025

Alan

Non-smiling staff but great little place

If you make yourself ready that some of the staff at the front desk don’t smile, but still do their job as required, then our stay was great.
Had a problem with the interior lock on the door initially not working correctly, but staff were very willing to come and resolve it.
Fantastic location to 2 different metro lines, and shopping. Clean, quiet, great value for money.

Friends_and_family Family

8/10

Excellent

31 May 2025

Robert

Average hotel but excellent location

Partner

10/10

Exceptional

30 May 2025

Hong Wei

Good value hotel

Leisure Partner

8/10

Excellent

26 May 2025

Jennifer

We stayed here for 3 nights. The staff was ok. It’s walkable distance to Dotonburi. The train station is right outside the hotel. The only thing is the room is really small. If the guesses are noisy you can hear it. There is an elevator at the corner of lobby to go down to train station level. Just ask the staff of the front desk.

Leisure Family

8/10

Excellent

24 May 2025

Ricardo

Small room medium price stay

The room is very very small. It is very difficult to fit luggage or clothes appropriately. There is virtually no space to walk around the two open sides of the bed.
Right next to subway, very convenient.

Partner

8/10

Excellent

24 May 2025

Raymond

Good location

2/10

Poor

21 May 2025

Jeff

Staff did not speak english like advertised. When booking they did not note that rooms were only cleaned once per stay. No facial tissue. Fresh towels only on request. We had two rooms toilet seat in one was broken and they would only move us to a lesser room not repair. Other room there was blood on the sheets. Staff was indiffernt. Beds and pillows were rock hard terrible sleep for all. Do not stay here

Leisure Family

8/10

Excellent

21 May 2025

Catherine

Very clean. Small but not too squishy. Nice and quiet, away from mayhem. Very comfortable and I wanted to take the pillow home.

Leisure Partner

10/10

Exceptional

19 May 2025

Arntit

Great Hotel and Location

4/10

Poor

17 May 2025

Christiana

Room door wouldn’t stay locked. Staff fixed once but problem came back later that day. New staff said they fixed it but didn’t.

Leisure Partner

10/10

Exceptional

15 May 2025

Connor

Simple good and clean

Leisure Self

10/10

Exceptional

12 May 2025

Elvin

Train was right outside front door was easily accessible and clean rooms

10/10

Exceptional

02 May 2025

Kaori

Very nice place!

I think it was an eco-friendly hotel (because you need to turn on the fridge when you use it) but we only stayed one night, so that in itself was probably not super eco-friendly. The staff were nice and helped give us directions. It’s pretty central to the famous touristy places. The room was super clean and spacious. It was very nice.

Partner

8/10

Excellent

30 Apr 2025

Verified traveler

Good stay.

Location good. Right next to Yotsubashi exit with elevator/escalator so handy for luggage. Can easily walk to Shinsaibashi station which has 3 subway lines. Can walk to Dotonburi via covered Shinsaibashi shopping strip. Room size ok. No safe at room though or weigh scale that we could borrow so could not gauge if we could shop more before go to airport.

Friends_and_family Family

8/10

Excellent

23 Apr 2025

Hannah

Very affordable. Large room and bathroom. Helpful staff that helped us ship our luggage. I wish they had given us 2 room keys.

Leisure Partner

2/10

Poor

21 Apr 2025

Yash

Torn carpets, dusty rooms and allergic reactions! This hotel was an absolute joke. No staff to help when our room had layers of dust everywhere and my partner and I both had allergic reactions to the sheets, which were clearly not sanitised. The location is great but the hotel is 1/10 at best. Avoid it at all costs, the pictures do not show how worn and run down the rooms are!

Leisure Partner

10/10

Exceptional

21 Apr 2025

Andrea

The hotel was very clean and the staff were very helpful.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Stanley

Nice hotel. Good location.

8/10

Excellent

16 Apr 2025

Jack

Convenient

10/10

Exceptional

15 Apr 2025

Barbara

The location was very convenient. The hotel was clean and comfortable. The staff was very friendly

Leisure Family

10/10

Exceptional

14 Apr 2025

Jake Timothy Peter

Staff are really helpful and friendly, convenient place as subway is right outside the hotel and only 1 stop away from Namba Station

Leisure Self

6/10

Pleasant

09 Apr 2025

Beth

Hotel was okay- not very friendly- right by 2 subway lines. McDonalds across the street.

Leisure Family

8/10

Excellent

15 Mar 2025

Sandra

Great hotel, clean and great location

Great stay, friendly staff. Hotel room was clean, great amenities and great location. They provided umbrellas for rainy days. We were able to adjust the heating which is a positive for us

Partner

10/10

Exceptional

13 Mar 2025

Mark

Spacious room and walking distance to shopping and dining precincts.

Leisure Self

10/10

Exceptional

03 Mar 2025

Maureen

Very comfortable stay

Leisure Family

8/10

Excellent

01 Mar 2025

Vanessa

Comfortable and convenient.

Given that the name is \"Smile Hotel,\" we were surprised that we were not greeted as such... but, perhaps the reception was not having a good day :) The room was very tight for 2 people + suitcases (12m2), but of course we knew that ahead of time.

Overall, we had a great stay. The common areas and the room was clean, fresh towels were offered daily and toiletries were available at any time. It is well situated across from the Yotsubashi station and a stone's throw from Shinsaibashi, which was extremely convenient. I would definitely recommend to stay here!

Partner

8/10

Excellent

28 Feb 2025

Juvelle

Location is good, Close to public transportation and convenient stores, Quiet neighbourhood. Provided good toiletries. They have no laundry facilities unlike what is listed. Cleanliness needs a lot of work. The room we have is very dusty and still have stain marks. It is also the same as the Smile Hotel we stayed at in Tokyo.

Leisure Friends

10/10

Exceptional

22 Feb 2025

GUILLAUME

Very good location. Friendly staff, room are spacious for Japan

Leisure Partner

10/10

Exceptional

20 Feb 2025

Robert

Great value spot, like any hotel the rooms are tiny but if you’re up for that then the location is perfect.

Leisure

10/10

Exceptional

12 Jan 2025

Andy

Very easy to get to, in a great area

Leisure Family

8/10

Excellent

11 Jan 2025

Monica

The hotel is only a few minutes away from a station so connecting to Shin Osaka station was convenient. It was also within walking distance to Dotonbori. I booked a smoking room by mistake so be aware when doing your booking - luckily the window can be open and they have air purifier inside room so it was bearable but the corridor was quite smoky. The first night We could hear motor cycle revving and doing laps outside the hotel very loudly late at night which was really irritating but otherwise this hotel is good.

Leisure Family

8/10

Excellent

04 Jan 2025

Arun

Convenient from station

10/10

Exceptional

17 Dec 2024

Armando

Good value for money and good location.

10/10

Exceptional

10 Dec 2024

Tsui

Convenient location, staff are friendly

Leisure Family

10/10

Exceptional

03 Dec 2024

Paul

Deluxe Twin room with a great view!!! Spacious room. Right above subway entrance, easy walking distance from Dottonbori and shopping center

Leisure Family

10/10

Exceptional

25 Nov 2024

Stephen

Nice hotel

6/10

Pleasant

19 Nov 2024

Ronnie

Unfortunately booked a smoking room as that was all they had left in their availability and they were unable to move us to a non smoking room. Entirely our fault so nothing to fault the hotel but I would advise anyone thinking of booking a smoking room as a cheaper option not to as the smell is intense. There was also a loud constant vibrating noise so unsure if we were under the laundry room

Leisure Partner

10/10

Exceptional

13 Nov 2024

Michael

Great hotel, easily accessible via local transport.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Andrew

The room is more spacious than other hotel and it does have windows with street view. The staff is friendly and helpful. There's a metro station right outside the front door and a market within a block. A 10 minutes metro ride will take you to the famous Kuromon Ichiban Market.

Leisure Family

8/10

Excellent

07 Nov 2024

Verified traveler

Excellent location but hotel premises are rundown

Hotel location is excellent - connected to Yotsubashi subway station on the blue line via an elevator from levels B2 to 1, with a supermarket and McD’s across the road. You can walk via underground mall Crysta Nagahori to Shinsaibashi subway station on the red Midosuji Line as well. Free amenities. But premises are old, rundown and smell smoky. Bed and pillow are hard and not very comfortable. Service was brusque but efficient enough, though most of the staff speak limited English. No daily housekeeping (every 3 nights) but fresh towels every day. We got the deluxe room so there was plenty of space and a city view.

Friends_and_family Friends

10/10

Exceptional

06 Nov 2024

Verified traveler

Easy to get to a number of train stations and walkable to downtown area

Partner

10/10

Exceptional

06 Nov 2024

Siu kai lawrence

Location is near subway station and easy to walk to the shopping areas.

Leisure Family

10/10

Exceptional

01 Nov 2024

JADON

This is our second time booking this location and it again lived up to our expectations! Super convenient and if you are looking for a centralized spot that is walkable distance from the two major train lines and Dotonburi, then this would be the ideal location.

The rooms are a little older condition, but still very well kept and clean. Staff are super helpful and friendly! Helped us call our next hotel before we shipped out our luggages to Tokyo.

Leisure Partner

10/10

Exceptional

25 Oct 2024

MAN HON

This is a landmark hotel with a history to tell. One is overawed by the illustrious guests she has entertained, including the much-loved Ike. It was Madame Chiang’s idea to build the hotel and she really got sense and taste. The traditional Chinese architecture is stunning and endearing. Though nowadays she has turned to a clientele of common mortals, the Grand Hotel never disappoints.

Leisure Self

8/10

Excellent

22 Oct 2024

Juliana

The woman at the front desk was welcoming and helpful. She helped us to send our luggage to the next city and also with other questions. The lady that cleaned the rooms in our floor was very kind and helpful even without speaking English. Our double room was very small and outdated but this was the only hotel in osaka that I have stayed.

Leisure Partner

10/10

Exceptional

16 Oct 2024

Muntia

Like: room, fresh towels, extra pillow when required, location, staff speaking English. Don't like: no creamer/sugar

Leisure Partner

10/10

Exceptional

14 Oct 2024

CAYLEN

It will be my hotel of choice when I return.

10/10

Exceptional

13 Oct 2024

Eric

Had a good stay at this hotel- convenient location and the room was spacious. Highly recommended!

Leisure Family

8/10

Excellent

26 Sep 2024

NICANOR

Great location, rooms have ok size, staff didn’t say hi when you walked though the door.

Leisure Partner

8/10

Excellent

24 Sep 2024

Janet

Great hotel, and in a convenient area, walking distance from the busy shopping and dining streets. Very close to several late night bars. Clean and friendly staff. But if you're not from Japan/Asia, be prepared for a tiny room. My partner and I were traveling with only backpacks and there was almost zero space to lay out any luggage or clothes. There was a lot of stepping over each other and our things. Taking turns for the bathroom was like trying to pass each other in an airplane aisle. If you don't mind that and don't have big checked luggage, it's a good option.

Leisure Partner

10/10

Exceptional

13 Aug 2024

Daniel

Great location just a walks away from Shinsaibashi. The escalator next to the hotel connects to the Osaka Metro which also connects to the underground shopping mall.

Leisure Partner

8/10

Excellent

11 Aug 2024

Eleonor

We stayed in 4 hotels in Japan for this trip and this is the only hotel that the staff weren’t friendly. They’re professional and will help you if you asked but not sure what it is, they didn’t smile or greet you or acknowledge you unless you come up to them. This is the only hotel we experienced that.

Leisure Family

6/10

Pleasant

06 Jul 2024

Yik

For the price it is what is expected! The room was a bit older with carpet missing in random spots but the hotel has all your typical needs for a stay. You would most likely be wandering out shopping and doing activities in Osaka rather they be inside your hotel room long anyway. Super close to station and shops everywhere.

Leisure Self

6/10

Pleasant

23 Jun 2024

Verified traveler

Acceptable hotel room that meets all the basics. The room is small and feels a little cramped at times. Staff were helpful and spoke some English.

The lobby has a side door that leads directly to Yotsubashi subway station which is really convenient. The hotel is located next to Amerika-mura, and about 15-20 minute walk to Dotonburi. There are several convenience stores very close to the hotel. Unfortunately the hotel does not have a coin laundry, and the nearest one is ~10 minutes walk away.

Self

10/10

Exceptional

14 Jun 2024

David

The location is perfect

Business_and_leisure Family

10/10

Exceptional

08 Jun 2024

Courtney

Nice and Clean room!, Really good location! would recommend.

Leisure Partner

2/10

Poor

06 Jun 2024

Vinicius

Terrible unfriendly staff while I was checking in approx 1.20pm the front office told us we are not allow to sit at the sofa at the lobby.
Why guest being treated this manner.
Smile Hotel staff doesn't look happy at all
What is happening to Thier management.
Moreover, maintainace at all bedroom floor carpet peel off we have to wear our shoe during our stay. Mattress lopsided unable to sleep peacefully this hotel need to refurbish.
Will not recommend to other.
Unfriendly / guest not allow to sit at the lobby sofa.

Leisure Family

6/10

Pleasant

05 Jun 2024

Dove

Please provide usb ports inside the rooms.

Leisure Partner

6/10

Pleasant

05 Jun 2024

wai yin

Too small and no daily housekeeping

6/10

Pleasant

29 May 2024

Jessica

Very small rooms and a bit run down. Could use with some updating. Its conveniently located enough to a lot of things. A lot of the front staff don't speak English but the gentlemens that did during our stay were very kind and helpful when we required a bit of assistance with luggage transport.

Leisure Partner

10/10

Exceptional

28 May 2024

Britanny

The staff was amazing and kind. We had an an amazing stay.

Leisure Family

10/10

Exceptional

23 May 2024

Shok Yin

The hotel is in a strategic location. There is adequate space in the room. All amenities are available and staffs are helpful.