Best Western Hotel Fino Osaka Shinsaibashi

10/10

Exceptional

01 Mar 2026

Timothy

Nice clean friendly and great location

10/10

Exceptional

03 Jan 2026

Kimberley

Room was small but clean and updated. Nice to have the window open slighly to let in fresh air. Front desk staff were great, nice to be able to store our luggage after checkout at the hotel. Also used the luggage forwarding service from the hotel to the next and it was seamless and easy.

Leisure Family

6/10

Pleasant

28 Nov 2025

Hong

Good location. Small but clean. Security can be improved especially at night. Recommended.

Leisure Family_with_children

10/10

Exceptional

25 Nov 2025

Firas

This lovely and cosy room offers a clean, comfortable space, complemented by fantastic bathroom amenities.
The staff is extremely professional and always ready to assist, making your stay truly enjoyable.

Leisure Self

10/10

Exceptional

18 Nov 2025

Melonie

amazing stay!

Leisure Family

6/10

Pleasant

18 Nov 2025

Robilette

Appreciate that they have placed us in a quiet area/room. They have complimentary drinks as well. However room has some area with visible dust collection (by the fridge). Microwave in the laundry room which is quite not convenient.

Leisure Partner

6/10

Pleasant

15 Nov 2025

Sharon

Room is very small and compact but clean.

10/10

Exceptional

01 Nov 2025

Michael

Excellent service and friendly staff

Leisure

8/10

Excellent

01 Nov 2025

Julius

Good spot, has a weird smelling stench though.

Leisure Self

10/10

Exceptional

27 Oct 2025

Lucyna

Everything was great, nice clean room, very helpful staff and friendly.

Self

8/10

Excellent

25 Oct 2025

PATSITA

Room cleaning everyday, quiet, air con is the best

Leisure Family

8/10

Excellent

24 Oct 2025

Anil

Good location, convenient for shopping and local exploring. Great staff. Room was nice, bed was big but was 2 twins put together which was uncomfortable for a double bed.

Leisure Friends

8/10

Excellent

17 Oct 2025

Sukhum

Refrigerator cannot getting cold

Leisure Partner

8/10

Excellent

12 Oct 2025

Mariano

Convenient

Leisure Family

6/10

Pleasant

11 Oct 2025

JOSEPH

Small room. Haven't had this small a room since college dorms.

10/10

Exceptional

10 Oct 2025

Sadie

This hotel was ideal forus it was close to where we were wanting to see getting around was easy.the hotel was great to what was needed for the 6 of us.give it 4.5 stars.

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Hossein

Did not meet my expectations in terms of cleanliness and overall stay quality.

6/10

Pleasant

21 Sep 2025

mylene

ok

Leisure Family_with_children

8/10

Excellent

21 Sep 2025

Alicia

Every day housekeeping offered to clean my room. The staff were friendly and kind.
Although the room was small and I wish I had enough space to walk around, I would stay here again as its a great location to shops and some tasty food restaurants.

Leisure Self

10/10

Exceptional

07 Sep 2025

Bernadette

The hotel is two minutes away from the subway. There is a seven eleven store. You walk straight from the hotel you’ll reach the shishaibashi. The few minutes walk to dotonbori. Staff were friendly.. Room were tiny, bring hand carry luggaged. My only complained was I have to pay additional for my sister even shes my guest, other hotel theres no additional for a guest.

Leisure Family

6/10

Pleasant

29 Aug 2025

Alex

Property was clean and tidy but about time for a reform and modernization. Value for the money is good. Other than that, serves the purpose of having a roof over your head and basics.

8/10

Excellent

17 Jul 2025

Hung

Walking to major attractions shopping and good restaurants nearby.

Leisure Family

10/10

Exceptional

29 Jun 2025

Marilee

Check in was easy and the hotel was clean and quiet.

Leisure Family

10/10

Exceptional

11 Jun 2025

Emmanuel

Great location in Shinsaibashi. Loved the adjoining rooms - small but very good noise insulation. Staff was very nice and English-friendly. Only very minor issue was that they called us quite a few times for various reasons (e.g., forgot if we paid the tourist tax) but again very minor.

Leisure Friends

8/10

Excellent

17 May 2025

Jenny

Osaka

Enjoyed our stay at the hotel and it’s located near many eateries.

Friends_and_family Family

10/10

Exceptional

29 Mar 2025

Michelle

Great staff! Everyone was extremely friendly and knowledgeable. They allowed us to check in early. It was super convenient. Rooms were huge and spacious. Many places to eat near the hotel. Most important they have a massage spot next door. They were amazing.

Leisure Family

10/10

Exceptional

27 Mar 2025

man sum

Super friendly!!!! They are the best

Leisure Partner

8/10

Excellent

26 Mar 2025

yo-yo

It was righ in the heart of of Osaka and easy to get to other places. The area is a little wild but we were ok with that.

Business

10/10

Exceptional

20 Mar 2025

Anthony

This property was amazing a short walk to the subway lines close to a lot of food and shopping

Leisure Family

8/10

Excellent

18 Mar 2025

William

Location. Location. Location.

Leisure Friends

8/10

Excellent

16 Mar 2025

Michelle

Staff were great, location convenient like most of japan roms are tiny.

Partner

8/10

Excellent

09 Mar 2025

Panuwat

Easy the travel, nearby shopping center, good lovation

Leisure Friends

10/10

Exceptional

27 Jan 2025

Zhipeng

Very nice hotel staff are very nice

Friends_and_family Family

6/10

Pleasant

17 Jan 2025

Boon Bin

I am supposed to receive a welcome drink as a silver member, when ask, the staff just hand me 4 bottles of water and told me I can use the free coffee machine which is available to everyone

Leisure Family

8/10

Excellent

14 Jan 2025

bimbi

Very convenient area

6/10

Pleasant

07 Jan 2025

Laurence

location

6/10

Pleasant

30 Dec 2024

Lenie

Cold showers in the morning. Water not warming up

Leisure Family

8/10

Excellent

29 Dec 2024

Preeyasiri

Very close to subway :)

Leisure Family

10/10

Exceptional

15 Dec 2024

Yong

Convienient

Leisure Family

8/10

Excellent

25 Nov 2024

Ma. Carmela

Very good location

Friends_and_family Friends

10/10

Exceptional

09 Sep 2024

Alex

Close to all amenities and night life. Clean and staff are very helpful

Leisure Partner

6/10

Pleasant

31 Aug 2024

April

This hotel is in a great location, close to bars restaurants and shopping. But the rooms were really small and stuffy, they weren’t well cleaned. Dusty curtains and a dirty fridge. There isn’t ventilation in the bathroom, but that might be common. The staff was SO nice and there’s a 7-11 across the street!

Leisure Friends

8/10

Excellent

15 Jul 2024

maria

Rooms are small. Difficult to get
Around the room. With luggage. Not enough closet room.

Friends_and_family Family

10/10

Exceptional

06 Jul 2024

donna

Nothing here not to like

10/10

Exceptional

29 May 2024

Steven

Osaka

The location is close to a 7 11 and a subway stop. Exit on 5a to get closest to the hotel. Everything was fine, hot water, good pressure, enough outlets, the washer dryer worked well. The only issue i had was checking in, they told me i could early then i came back and they said no. The rooms are small but your only there to sleep.

Partner

8/10

Excellent

26 May 2024

Verified traveler

Small but clean room. Hotel is on older side. Convenient location

Self

10/10

Exceptional

30 Apr 2024

Mario Umayam

711 store only across the hotel. If you need some personal hygiene and foods is an easy access

Leisure Family

10/10

Exceptional

25 Apr 2024

Sai Shreya

Lovely hotel with easy access to dotonbori

Leisure Partner

8/10

Excellent

25 Apr 2024

Adrian

Excellent hotel for those on a budget.

Leisure Self

10/10

Exceptional

14 Apr 2024

Milad

Great place to stay, close to everything and lots of good food around.

Leisure Family

6/10

Pleasant

11 Apr 2024

Kevin B

The breakfast was ok. We chose to only eat once because it was not great.

Staff was amazing!

Check in was smooth.

Housekeeping was efficient and kind. Helpful.

The hotel was in a great location. Across the street from 7-Eleven for snacks and breakfast pastries. Area was clean and safe. Hotel has laundry machines. Reasonably priced. Laundry room could be cleaned a little better.
Lobby was clean.

Fromt desk staff kind, knowledgeable and very helpful.

THE BEDS WERE ROCK HARD. THE PILLOWS WERE FLAT ROCKS. IT ACTUALLY FELT LILE IT HAD ROCKS ON ONE SIDE OF THE PILLOWS INSIDE.

Thankfully we brought our air mattress pads from camping and had our neck pillows from the plane.

I would stay at this hotel again. I will have a travel pillow next time. We were there for 7 nights.

Leisure Family

8/10

Excellent

06 Apr 2024

Joseph

Great location

Leisure Friends

10/10

Exceptional

27 Mar 2024

Jayceeline

7-11 is across. Dotonbori is near (walk). Many restaurants are around. Near stations. Clean hotel. Overall, good experience.

Leisure Family

8/10

Excellent

14 Mar 2024

Fang

Saw many bad comment but when I touch Dow. Everything seem good. Never make me disappointed. Good stay with best western !

Leisure Partner

10/10

Exceptional

19 Feb 2024

Kim

Like the place very friendly staff

Leisure Family

8/10

Excellent

19 Feb 2024

ALONZO

The hotel was nice, clean, extremely convenient, the is a 7/11 right next door, a Domino's pizza around the corner of you want that. The train station is less than a 10 minute walk, the staff will hold your luggage for you after checkout which is very helpful. The only negative is that it was very loud when motorcycles where riding by outside at 1am. Otherwise this is a great hotel.

Leisure Self

10/10

Exceptional

08 Feb 2024

PACIENCIA

Great stay

Leisure Family

6/10

Pleasant

18 Nov 2023

Miu Wah

I found dusty on tv frame and without enough spaceous. My luggage couldn’t able to open wide. No proper space setting for teapot and cups. Just too close and always in touch with curtain. I don’t feel the curtain is clean.

Leisure Partner

8/10

Excellent

21 Oct 2023

Matthew

Nice spot of town!

Leisure Friends

10/10

Exceptional

16 Oct 2023

Caroline

Staff are extremely helpful!

Leisure Family_with_children

8/10

Excellent

09 Oct 2023

yuk

Good location, clean.
The small room whit king size Bed is too type.

Leisure Self

6/10

Pleasant

30 Sep 2023

Shaun

Nothing really

Leisure Partner

6/10

Pleasant

20 Aug 2023

evangeline

Ths place is very convenient & accessible to transport.
Fridge was not working in the room despite reporting it to staff & the bigger garbage bin was not emptied.

Leisure Partner

8/10

Excellent

13 Aug 2023

Tsz Tung Jimmy

Best values for budgeted travellers: clean and decent room, affordable prices, and plenty of shops around, I highly recommend this.

Leisure Family

8/10

Excellent

13 Jun 2023

Siriluk

Best location ,clean & comfortable ,helpful staff ,reasonable price.

Leisure Friends

8/10

Excellent

23 May 2023

Sachiko

3.25/5 stars. Not bad for price, not Great either

Cleanliness was good. Property is advertised as having a restaurant. Not true. Property is described on hotels.com as having breakfast buffet avaliable for a surcharge, also not true.
Rooms are small but clean and serviceable. Biggest complaint is lack of advertised breakfast and on-site restaurant as this was an important factor in our booking.

Friends_and_family Family

8/10

Excellent

21 Apr 2023

Verified traveler

Twin room was very small - even for Japan. Moving desk chair into hall helped a bit.

Friends_and_family Family

8/10

Excellent

14 Apr 2023

Dani

Location is perfect. Walking distance to malls, markets and train station. Bed was good. Bathroom was maintained well but had a musty smell to it (no fan to get rid of the humidity). You could hear people outside throughout the night. Overall the Hotel was clean and very nice. I would stay here again!

Leisure Partner

2/10

Poor

16 Mar 2023

Bryan

This hotel is at best a 2 star. What’s really frustrating is that around 3am to 5am there are kids exiting a bar or club that hang around the hotel partying and screaming which makes it impossible to sleep if your room is on that side. While this is not the hotels fault I think it’s very important travelers know what they are signing up for in terms of a very disrupted nights sleep. The room is itself is the smallest we stayed in during our trip to Japan and overall seemed very dingy. I would say the location was good and a 7-11 is directly next to it which is convenient.

Leisure Partner

4/10

Poor

11 Mar 2023

Natalia

The bed was extremely hard and so were the pillows.

Leisure Partner

6/10

Pleasant

25 Feb 2023

Alvin TK

operations not good

Leisure Partner

6/10

Pleasant

26 Dec 2022

Shirley

The property is old and not as clean as I would like it to be and the room was designed with a very narrow entrance which makes it very difficult to maneuver around with baggage. Location is pretty convenient being close to Nagahoribashi station. (Shinsaibashi station is about 8-10 minutes walk away).

Leisure Partner

8/10

Excellent

20 Dec 2022

Gwang Yoon

Right in front of Nagahoribashi station, which connects to a lot of places by subway. Quiet neighborhood. but you can always visit Dotonbori to enjoy. Cost-effective choice, so don’t expect a large room

Leisure Friends

8/10

Excellent

13 Dec 2022

Winston

My room was too small.

Leisure Self

10/10

Exceptional

18 Nov 2022

Natalia

All was fine
Thank you!

Leisure Partner

10/10

Exceptional

29 Sep 2022

edgardo

Generally I enjoyed my stay

10/10

Exceptional

18 Jul 2022

Alexandra

The staff was really nice and friendly.

Business_and_leisure Family

2/10

Poor

02 Jun 2022

Patrick

Twin room is impossible to move in

8/10

Excellent

27 Mar 2022

Ariane

Convenient and cheap hotel

Leisure Self

6/10

Pleasant

11 Jan 2022

Ahamed Mohamed Farhan

Room was very small with three beds for 3 adults.

Leisure Family_with_children

8/10

Excellent

05 Jan 2022

Norman

Good

Friends_and_family Family

10/10

Exceptional

01 Jan 2022

Richard

Convenient location.

Leisure Partner

10/10

Exceptional

22 Dec 2021

Lois

Nice little room.

Tiny but comfortable room, quiet area but very convenient. Good bed.

Self

4/10

Poor

21 Nov 2021

Gerald

Never again

Customer service was good and majority of the staff spoke English. The only bad thing was they don’t have an AC setting. They have me a fan for the room. The bed was hard as rocks kinda felt like sleeping on box springs. And it was two bed put together so when sleeping it felt weird cause there was a gap

Self

10/10

Exceptional

29 Jul 2021

Verified traveler

ห้องสะอาด ของใช้ครบ แม่ล้านทำความสะอาดดีเยี่ยมในส่วนของที่ตั้งก็ใกล้กับร้านค้า ร้านอาหาร สถานีรถไฟ สามารถเดินไปยังสถานที่ท่องเที่ยวใกล้ ๆ ได้

Business_and_leisure Self

6/10

Pleasant

24 Jul 2021

Steve

A/C insufficient for hot months, otherwise great.

Everything about this hotel was a great value and exceeded expectations except for one very important thing. The A/C just couldn’t get the room cool enough. It didn’t help the the room was like an oven when we arrived. Keep in mind this was the end of July and the infernal end of summer heat had begun in Japan. Other then that the staff was english speaking, the room was super clean and had all the amamentareis you could ask for. Bedding was nice. It was really a well thought through hotel minus the air. All and all would have been an incredible deal, but alas we ended up sweating all night with the only relief being those brief moments when the A/C would swing over to your bed. To be fair we didn’t reach out to the management about this because we arrived very late and just wanted to get a few hours of a sleep. The air was set correctly on high with the lowest temperature possible.

Friends_and_family Friends

8/10

Excellent

13 Mar 2021

Verified traveler

The room was clean if a little on the small side. Breakfast was a little bland and there were few choices to have.

Business_and_leisure Family

8/10

Excellent

04 Jan 2021

Ariane

Rooms a bit tiny but clean. It is in the quit part of Shinsaibashi so it is good in this regard.

Leisure Family

8/10

Excellent

23 Dec 2020

Kanako

The room is clean but too small. The staff is nice at the reception. Streets around the hotel is a bit dirty.

Leisure Family

8/10

Excellent

16 Feb 2020

Verified traveler

When check-in to the hotel, general cleanliness is fine. However some hair (long) have been found in the washroom area.

Leisure Family

8/10

Excellent

14 Feb 2020

mtotravel

The hotel was a good deal for the price we paid. It’s tucked away in a shopping street with a 7-11 right across the street for convenience. There is a lot to do nearby if you don’t mind walking.

The weather was nice during early February.

Leisure Partner

8/10

Excellent

09 Feb 2020

Verified traveler

It’s so close to public transportation, train station, favorite shopping streets such as Shinsaibashi and minimart.

Leisure Self

10/10

Exceptional

01 Feb 2020

Verified traveler

Nice location and convenient to access or go anywhere.

6/10

Pleasant

21 Jan 2020

Verified traveler

It was fine/good. Nothing spectacular. Our room was very tiny, but, we also weren't looking to book the nicest/biggest/fanciest hotel. It worked for what we needed.

Friends_and_family Friends

6/10

Pleasant

19 Jan 2020

Jimmy

The toilet has a foul smell generating from the fan. The hair dryer blade is completely cover in dust. Only realise after few days.

Partner

6/10

Pleasant

17 Jan 2020

Sherry

You get what you paid for

You get what you paid for. Rooms are small but this is normal in most of japan hotel rooms. Not that clean. Location is quite far fr sinsaibashi shopping center but ok if you are going to tourist spots as train station is near.

Friends_and_family Family

8/10

Excellent

17 Jan 2020

Verified traveler

Very good location from Nagahoribashi station and Dotonbori

Leisure Self

10/10

Exceptional

14 Jan 2020

Verified traveler

Its close to the shopping area and osaka castle is near walking distance